1. [Home](https://www.g2.com/) 2. ... 3. [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) 4. [Hornbill Service Manager Discussions](https://www.g2.com/products/hornbill-hornbill-service-manager/discuss) [ ![Hornbill Service Manager](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3fbc000e0711a16da86ee8de085f7c6/hornbill-hornbill-service-manager.png "Hornbill Service Manager") ](/products/hornbill-hornbill-service-manager/reviews) # Hornbill Service Manager Discussions Hornbill's 100% codeless environment, out-of-the-box workflows, and powerful process automation delivers an ITSM solution that is up-and-running in weeks, at a fraction of the cost. Configuring Hornbill is child's play. Self-sufficient teams can take ownership, and rapidly adapt the solution to their service delivery needs, without developers or dedicated resources. Automatic software updates deliver new functionality, keeping your Service Desk on the latest version, without lifting a finger. - **4** discussions - · **100%** answered - · **9** participants ![Hornbill Service Manager](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3fbc000e0711a16da86ee8de085f7c6/hornbill-hornbill-service-manager.png "Hornbill Service Manager") Hornbill Service Manager Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **4** discussions SP Loading... [Sarah P.](https://www.g2.com/users/54b1f89e-d9d7-4dc0-9e47-f31f18fc2344 "Sarah P.") • over 5 years ago Clinical Application Support Analyst More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=When+updating+or+resolving+calls+sending+emails+ect%2C+the+screen+flashes+several+times+before+the+update+happens.+Is+there+a+way+to+stop+this+from+happening%3F&title=How+do+I+stop+the+screen+from+flashing+when+updating&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F40997-how-do-i-stop-the-screen-from-flashing-when-updating) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=How+do+I+stop+the+screen+from+flashing+when+updating&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F40997-how-do-i-stop-the-screen-from-flashing-when-updating&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F40997-how-do-i-stop-the-screen-from-flashing-when-updating) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=How+do+I+stop+the+screen+from+flashing+when+updating&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F40997-how-do-i-stop-the-screen-from-flashing-when-updating%0aWhen+updating+or+resolving+calls+sending+emails+ect%2C+the+screen+flashes+several+times+before+the+update+happens.+Is+there+a+way+to+stop+this+from+happening%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=How+do+I+stop+the+screen+from+flashing+when+updating&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F40997-how-do-i-stop-the-screen-from-flashing-when-updating%0aWhen+updating+or+resolving+calls+sending+emails+ect%2C+the+screen+flashes+several+times+before+the+update+happens.+Is+there+a+way+to+stop+this+from+happening%3F) - Copy link - [ ## How do I stop the screen from flashing when updating ](/discussions/40997-how-do-i-stop-the-screen-from-flashing-when-updating) When updating or resolving calls sending emails ect, the screen flashes several times before the update happens. Is there a way to stop this from happening? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 2 (2 Comments) Add a comment [ View discussion ](/discussions/40997-how-do-i-stop-the-screen-from-flashing-when-updating) ![Adam C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam C.") AC Loading... [Adam C.](https://www.g2.com/users/c5601791-b474-42fc-bc8b-8b9e8aca6f8d "Adam C.") • over 5 years ago IT Application Support Manager More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=I+have+a+situation+where+I+need+to+capture+inbound+emails+into+support+tickets+and+log+those+to+the+relevant+team.+However%2C+we+currently+manually+log+these+i...&title=How+can+we+automatically+capture+emails+into+tickets+and+respond+with+an+auto-responder+ticket%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F40756-how-can-we-automatically-capture-emails-into-tickets-and-respond-with-an-auto-responder-ticket) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=How+can+we+automatically+capture+emails+into+tickets+and+respond+with+an+auto-responder+ticket%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F40756-how-can-we-automatically-capture-emails-into-tickets-and-respond-with-an-auto-responder-ticket&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F40756-how-can-we-automatically-capture-emails-into-tickets-and-respond-with-an-auto-responder-ticket) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=How+can+we+automatically+capture+emails+into+tickets+and+respond+with+an+auto-responder+ticket%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F40756-how-can-we-automatically-capture-emails-into-tickets-and-respond-with-an-auto-responder-ticket%0aI+have+a+situation+where+I+need+to+capture+inbound+emails+into+support+tickets+and+log+those+to+the+relevant+team.+However%2C+we+currently+manually+log+these+i...) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=How+can+we+automatically+capture+emails+into+tickets+and+respond+with+an+auto-responder+ticket%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F40756-how-can-we-automatically-capture-emails-into-tickets-and-respond-with-an-auto-responder-ticket%0aI+have+a+situation+where+I+need+to+capture+inbound+emails+into+support+tickets+and+log+those+to+the+relevant+team.+However%2C+we+currently+manually+log+these+i...) - Copy link - [ ## How can we automatically capture emails into tickets and respond with an auto-responder ticket? ](/discussions/40756-how-can-we-automatically-capture-emails-into-tickets-and-respond-with-an-auto-responder-ticket) I have a situation where I need to capture inbound emails into support tickets and log those to the relevant team. However, we currently manually log these inbound emails to tickets. Any pointers would be good. [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 1 (1 Comment) Add a comment [ View discussion ](/discussions/40756-how-can-we-automatically-capture-emails-into-tickets-and-respond-with-an-auto-responder-ticket) JH Loading... [Jibran H.](https://www.g2.com/users/86ea28db-5bd3-4a35-8c08-64b26faf9235 "Jibran H.") • about 6 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+modules+have+some+of+the+organizations+adopted%2C+and+do+some+modules+lack+in+features+that+are+causing+issues+in+their+Business+Processes+%28i.e.+especiall...&title=What+modules+has+your++organization+adopted%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F32056-what-modules-has-your-organization-adopted) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+modules+has+your++organization+adopted%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F32056-what-modules-has-your-organization-adopted&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F32056-what-modules-has-your-organization-adopted) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+modules+has+your++organization+adopted%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F32056-what-modules-has-your-organization-adopted%0aWhat+modules+have+some+of+the+organizations+adopted%2C+and+do+some+modules+lack+in+features+that+are+causing+issues+in+their+Business+Processes+%28i.e.+especiall...) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+modules+has+your++organization+adopted%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F32056-what-modules-has-your-organization-adopted%0aWhat+modules+have+some+of+the+organizations+adopted%2C+and+do+some+modules+lack+in+features+that+are+causing+issues+in+their+Business+Processes+%28i.e.+especiall...) - Copy link - [ ## What modules has your organization adopted? ](/discussions/32056-what-modules-has-your-organization-adopted) What modules have some of the organizations adopted, and do some modules lack in features that are causing issues in their Business Processes (i.e. especially Change Management, Document Management, etc.). [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 2 (2 Comments) Add a comment [ View discussion ](/discussions/32056-what-modules-has-your-organization-adopted) CW Loading... [Charles W.](https://www.g2.com/users/6b0e9d81-42fe-4965-9238-f579eaa1630b "Charles W.") • over 6 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Everyone+is+constantly+complaining+about+search+being+very+difficult+to+find+what+you+are+looking+for.+It+seems+there+are+two+types+of+searched%2C+but+which+on...&title=Why+does+search+not+find+what+I%27m+looking+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F30423-why-does-search-not-find-what-i-m-looking-for) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Why+does+search+not+find+what+I%27m+looking+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F30423-why-does-search-not-find-what-i-m-looking-for&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F30423-why-does-search-not-find-what-i-m-looking-for) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Why+does+search+not+find+what+I%27m+looking+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F30423-why-does-search-not-find-what-i-m-looking-for%0aEveryone+is+constantly+complaining+about+search+being+very+difficult+to+find+what+you+are+looking+for.+It+seems+there+are+two+types+of+searched%2C+but+which+on...) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Why+does+search+not+find+what+I%27m+looking+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2F30423-why-does-search-not-find-what-i-m-looking-for%0aEveryone+is+constantly+complaining+about+search+being+very+difficult+to+find+what+you+are+looking+for.+It+seems+there+are+two+types+of+searched%2C+but+which+on...) - Copy link - [ ## Why does search not find what I'm looking for? ](/discussions/30423-why-does-search-not-find-what-i-m-looking-for) Everyone is constantly complaining about search being very difficult to find what you are looking for. It seems there are two types of searched, but which one does what? [ IT Service Management Tools ](https://www.g2.com/tags/it-service-management-tools)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Service Desk Software ](https://www.g2.com/tags/service-desk-software) Show More (Upvote this discussion)\<0\>0\> (Downvote this discussion) 2 (2 Comments) Add a comment [ View discussion ](/discussions/30423-why-does-search-not-find-what-i-m-looking-for) ## Browse by popular topics [Customer Self-Service Software](/products/hornbill-hornbill-service-manager/discuss?filters%5Btags%5D%5B%5D=customer-self-service-software)[IT Service Management Tools](/products/hornbill-hornbill-service-manager/discuss?filters%5Btags%5D%5B%5D=it-service-management-tools)[Service Desk Software](/products/hornbill-hornbill-service-manager/discuss?filters%5Btags%5D%5B%5D=service-desk-software)