VM

Vinnie M.

Owner

Internet

Small-Business (50 or fewer emp.)

1/11/2018

"Great servers... Great Service!"

4.5/5

What do you like best about HorizonIQ Cloud?

I am most impressed with SingleHop for the quality of their technology and their ability to manage it, as well as their customer service and support. The only thing more important than a reliable platform is a great staff to support it when assistance is needed. Review collected by and hosted on G2.com.

What do you dislike about HorizonIQ Cloud?

I actually can't say that I've experienced any "I really wish they would...." moments with SingleHop. Review collected by and hosted on G2.com.

GS

George S.

Consultant

Small-Business (50 or fewer emp.)

1/5/2018

"Two Hosting Providers"

5/5

What do you like best about HorizonIQ Cloud?

1. Reliability of SingleHop's network (100% uptime for 3 years).

2. Prompt response by technical support staff. Review collected by and hosted on G2.com.

What do you dislike about HorizonIQ Cloud?

Nothing I have found to dislike about SIngleHop. Review collected by and hosted on G2.com.

Recommendations to others considering HorizonIQ Cloud:

I would recommend SingleHop if reliability is a concern. Something I like is that SingleHop sends emails alerting of any maintenance of equipment, connections, or software that they schedule. They say if they anticipate it impacting any service we have with them. Review collected by and hosted on G2.com.

What problems is HorizonIQ Cloud solving and how is that benefiting you?

We have had 100% uptime hosting customer accounts with faster connection speed than in our office. We were able to upgrade one of our hosted servers with considerable ease thanks to SingleHop technical support cooperation. Review collected by and hosted on G2.com.

SD

Steven D.

Small-Business (50 or fewer emp.)

1/4/2018

"My Review of SingleHop"

4/5

What do you like best about HorizonIQ Cloud?

SingleHop’s uptime and dedicated support. Review collected by and hosted on G2.com.

What do you dislike about HorizonIQ Cloud?

Tech support personnel often make careless mistakes. I have never encountered so many problems with small careless mistakes from any other hosting company as I have from SingleHop. It is my #1 hestancy when suggesting SingleHop to my clients. Review collected by and hosted on G2.com.

Recommendations to others considering HorizonIQ Cloud:

Great service, amazing uptimes, but support can make numerous “small” careless mistakes. If you already have your own IT working for you, then I suggest SingleHop. Not for the inexperienced with server management, even if you purchase full management. Review collected by and hosted on G2.com.

What problems is HorizonIQ Cloud solving and how is that benefiting you?

I have all of my email and important business/client websites hosted at SingleHop. Review collected by and hosted on G2.com.

JY

Jonathan Y.

CEO & Co-Founder

Internet

Small-Business (50 or fewer emp.)

1/10/2018

"Best in the industry!"

5/5

What do you like best about HorizonIQ Cloud?

Their customer support is unlike any other provide we've ever used. Their network is beyond reliable. If or when problems ever arise I can count on their team to resolve the issue quickly. Review collected by and hosted on G2.com.

What do you dislike about HorizonIQ Cloud?

They cost a little more than your typical dedicated provider. Review collected by and hosted on G2.com.

Recommendations to others considering HorizonIQ Cloud:

You get what you pay for with SingleHop. Their customer support is unbeatable and network stability is unlike anything we've ever used before. Review collected by and hosted on G2.com.

What problems is HorizonIQ Cloud solving and how is that benefiting you?

We're a software company that relies on using quality hardware providers. We heavily depend on Singlehop's network and staffing expertise to keep our datacenters online. Review collected by and hosted on G2.com.

VK

Vik K.

President

Small-Business (50 or fewer emp.)

1/10/2018

"Amazing Support and Service"

5/5

What do you like best about HorizonIQ Cloud?

SingleHop has great support and service. Been with them for many years now and have had no problems. Would highly recommend them! A++ Sales, Support and Billing staff. Review collected by and hosted on G2.com.

What do you dislike about HorizonIQ Cloud?

Would like better server configurations at competitive price. More offshore data centers. Review collected by and hosted on G2.com.

Recommendations to others considering HorizonIQ Cloud:

I would recommend SIngleHop for anyone looking for servers or cloud hosting solutions. They have very good support and competitive pricing. Review collected by and hosted on G2.com.

What problems is HorizonIQ Cloud solving and how is that benefiting you?

They provide our hosting infrastructure. Due to their great support and reliability, we have been able to grow our business. They truly are an asset to our business. Review collected by and hosted on G2.com.

AL

Andy L.

President

Internet

Small-Business (50 or fewer emp.)

1/10/2018

"Simply the best dedicated server hosting available"

5/5

What do you like best about HorizonIQ Cloud?

Exceptional pricing, performance, and support Review collected by and hosted on G2.com.

What do you dislike about HorizonIQ Cloud?

Nothing, though we currently only use dedicated server hosting. Review collected by and hosted on G2.com.

Recommendations to others considering HorizonIQ Cloud:

This is the perfect host for a client needing one or more dedicated servers (which has been our only experience with them). We have yet to do a cloud implementation with them. We strongly recommend this solution for ALL high volume WordPress websites! Review collected by and hosted on G2.com.

What problems is HorizonIQ Cloud solving and how is that benefiting you?

We needed to locate a vendor that could provide multiple servers and CDN services. We were able to get everything in one place and satisfy a huge range of clients. Review collected by and hosted on G2.com.

MB

Miles B.

Founder & CEO

Computer Software

Small-Business (50 or fewer emp.)

1/15/2018

"Great onboarding experience"

5/5

What do you like best about HorizonIQ Cloud?

Cash Practice Systems has been with SingleHop for over 10 years. Recently we migrated to new servers and the engineers who worked with us during the transition made it so easy. They were with us every step of the way. Review collected by and hosted on G2.com.

What do you dislike about HorizonIQ Cloud?

In the past, there was no assistance with migrating to new servers. However, as I stated above, they are now providing that service. Review collected by and hosted on G2.com.

RM

rafael m.

Small-Business (50 or fewer emp.)

2/4/2018

"the most reliable and professional hosting provider"

5/5

What do you like best about HorizonIQ Cloud?

reliable. professional team. fast support. reasonable costs. various of setup options. Review collected by and hosted on G2.com.

What do you dislike about HorizonIQ Cloud?

few years ago, my account had some finance mistakes. but all of the mistakes were sorted out.

customer satisfaction is at the top of their priorities. Review collected by and hosted on G2.com.

DB

Doug B.

Chief Technology Officer

Information Technology and Services

Small-Business (50 or fewer emp.)

12/8/2017

"Managed Servers - It's a no brainer"

5/5

What do you like best about HorizonIQ Cloud?

Having a dedicated team of pro-active support personnel Review collected by and hosted on G2.com.

What do you dislike about HorizonIQ Cloud?

No being able to respond to Support emails unless you log into Leap3. Not the best option when you are NOT at your desk and only have your phone. Review collected by and hosted on G2.com.

Recommendations to others considering HorizonIQ Cloud:

Allow users to respond to Support ticket emails outside of Leap3 Review collected by and hosted on G2.com.

What problems is HorizonIQ Cloud solving and how is that benefiting you?

Leap3 should contain a little bit more detailed support FAQs so that the server owner can perhaps scale back his reliance on Leap3 support Review collected by and hosted on G2.com.

VT

Vandana T.

President and Co-Founder

Information Technology and Services

Small-Business (50 or fewer emp.)

1/22/2018

"Personal, Prompt and Professional "

5/5

What do you like best about HorizonIQ Cloud?

I love having a person on the line immediately, ready to help, each time I call.No matter what day, what time. It is such a pleasure working with the Singlehop team. Review collected by and hosted on G2.com.

What do you dislike about HorizonIQ Cloud?

Not Applicable. I have not had any negative experience with Singlehop yet. Review collected by and hosted on G2.com.