--- title: Hootsuite Reviews meta_title: 'Hootsuite Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 7413 reviews by the users' company size, role or industry to find out how Hootsuite works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 7413 scale: '5' date_modified: '2026-08-14' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # Hootsuite Reviews **Vendor:** Hootsuite **Category:** [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt) **Average Rating:** 4.3/5.0 **Total Reviews:** 7,413 ## About Hootsuite Most teams are still working with tools and workflows built for a different time — dashboards, approvals, and disconnected systems that slow them down. Many have added AI, but haven’t changed how work gets done. Social moves too fast for that. It’s why we rebuilt Hootsuite with AI as a foundation, not a feature. Hootsuite Social OS helps teams go from reacting after the moment has passed to acting in real time with AI that makes it as easy as chat. That’s how we’re transforming the way teams move, decide, and grow. Less time navigating software. More time acting on ideas. That’s the future we’re building. --- Hootsuite Social OS gives marketing, communications, and insights teams a connected system to detect what's shaping their brand in real time, understand what it means, and coordinate action across the organization before the window of opportunity closes. Hootsuite Social OS is a strong fit for marketing, communications, brand, and social strategy teams that need social intelligence connected directly to execution across the business, not another listening dashboard to monitor in isolation — so they can move at the speed of social and stay ahead. Hootsuite Key Features \> Real-time social intelligence: Lumen helps you detect the signals shaping your market, from brand perception and emerging trends to competitive moves and consumer shifts, surfacing the insights that matter and helping you act on them before the window of opportunity closes. \> Conversational AI orchestration layer: Ask Wisdom questions in plain language and get cited, actionable answers grounded in your live social data, brand context, and historical performance. And it’s all as easy at chat. \> Connected publishing and planning: With Perch, you can turn insights into scheduled or published content in minutes — without switching tabs or losing context. Unified customer care: Manage comments, messages, and mentions across channels in one place through Nest, with AI-assisted responses and workflow routing. \> Employee advocacy: Turn your most trusted voices — your people — into brand ambassadors. Parliament enables them to easily share on-brand content with their own networks to extend reach and reduce paid media dependency. MCP connectors for Lumen, Perch, and Nest bring Hootsuite Social OS capabilities into the AI tools teams already use, including Claude and ChatGPT. So teams can draft, schedule, publish, engage, and measure across all their channels via Hootsuite without spending every day in a dashboard, calendar, or compose box. ## Hootsuite Pros & Cons **What users like:** - Users value the **efficient post scheduling** feature, allowing seamless management of content across multiple platforms. (1585 reviews) - Users love the **ease of use** of Hootsuite, appreciating how quickly they can manage all their social media. (1454 reviews) - Users value the **efficient scheduling** feature of Hootsuite, allowing for consistent posting across multiple platforms effortlessly. (1400 reviews) - Users value the **centralized management** of Hootsuite, significantly reducing time spent on social media oversight. (1085 reviews) - Users appreciate the **ease of scheduling posts** across multiple platforms, significantly improving their social media management efficiency. (1036 reviews) - Users value the **time-saving features** of Hootsuite, allowing efficient management and streamlined scheduling of social media content. (993 reviews) - Multi-platform (975 reviews) - Social Media Management (885 reviews) - Analytics (851 reviews) - Intuitive (800 reviews) **What users dislike:** - Users find **limited features** in Hootsuite, particularly in cover photo selection and cropping for Instagram posts. (483 reviews) - Users are frustrated by **missing features** like direct cover photo selection and limited capabilities for untagged mentions. (459 reviews) - Users find Hootsuite's pricing **prohibitive** , especially compared to competitors with similar features at lower costs. (454 reviews) - Users find Hootsuite's **high pricing** to be a notable downside compared to competitors with similar features. (434 reviews) - Users face **posting issues** with Hootsuite, including limitations on photo uploads and unexpected posting failures. (370 reviews) - Users express frustration with **linking issues** in Hootsuite, struggling with untagged mentions and clunky integrations. (353 reviews) - Scheduling Issues (343 reviews) - Social Media Limitations (343 reviews) - Improvement Needed (329 reviews) - Instagram Limitations (284 reviews) ## Hootsuite Reviews ### 1. Hootsuite Tries to Help **Rating:** 0.0/5.0 stars **Reviewed by:** Katie C. | Social Media Manager and Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Hootsuite?** Best? Y'all don't do anything to be the best. The helpdesk takes over 24 hours to respond + gives a generic answer, no actual depth to help. Scheduling - it doesn't remember what day I chose to make my post for, so then I have to rechoose. There is no IG Grid viewing where I can see how my whole grid will look and y'all know marketing is visual and we need our IG to look like a museum at first glance. tssk tssk, do better. Also, this whole LinkInBio, extra stuff, it's just you trying to make more money and still offering a subpar linkinbio. **What do you dislike about Hootsuite?** -No IG Grid view for scheduling -No easier way to preschedule link in bio -Logs you out every 24 hours -Does not auto save posts youre working on -Cannot schedule YT Shorts **What problems is Hootsuite solving and how is that benefiting you?** You're giving me brain aneurisms. Your help desk takes too long to solve problems. This is benefiting me in sending me to my grave sooner than later due to un-needed stress. ### 2. Frequent Disconnects, Posting Errors, and Too Expensive for What It Delivers **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2026 **What do you like best about Hootsuite?** The ability to post all (well, most) social content in one place and customize the posts. That I can have different descriptions and video orientations for each channel **What do you dislike about Hootsuite?** It frequently disconnects from social accounts. It tells me that my Instagram posts have failed every day, when they haven't. I can't post to YouTube even though I'm supposed to be able to. And it is way, way, way too expensive. **What problems is Hootsuite solving and how is that benefiting you?** It saves a lot of time in not having to go into each of our social channels to create posts. I am able to post to three channels at one time, and schedule them all well in advance. So I can have a month's worth of social posts scheduled ahead of time. ### 3. Overpriced and Weak AI—Not Built for Modern Creators **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2026 **What do you like best about Hootsuite?** Scheduling posts across multiple platforms, calendar system that tracks holidays, trending topic tracker and features that listen to top keywords associated with a topic or word, measuring whether something is negative or positive. UI/UX is good and easy. Integrations are good and they have a wide variety of social media you can connect. Performance is fine. Pricing definitely feels overpriced, i got barely any results. AI seems absolutely awful and poor. **What do you dislike about Hootsuite?** The AI system is almost useless. It was completely incapable of generating proper topics or ideas to make posts about, and it is unable to mimic personalities, tones, texting style even when provided with examples or communities to copy. Hootsuite is extremely ill-suited for content creators / influencers whom are more modern or engaged with Gen Z and up audiences. Basically, Hootsuite is for boomers. **What problems is Hootsuite solving and how is that benefiting you?** The only problem its solved for me is scheduling multiple posts in advance, which saves me a little bit of time. The calendar tracking with holidays gives me a little bit of help in generating post ideas, but it does not do much besides that. ### 4. Streamlined Social Media Management, But Disappointing Support **Rating:** 1.0/5.0 stars **Reviewed by:** Francesca W. | Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Hootsuite?** The unified inbox is extremely helpful. Because our company has quite a few social media accounts, the Hootsuite Unified Inbox makes responding and tracking messages easier. I also love the Owly GPT inside the creation portion; it's a huge help when I'm writing captions. I also find the Canva integration helpful. Hootsuite is extremely easy to set up, very user-friendly, and the Hootsuite Academy was very helpful. **What do you dislike about Hootsuite?** To be candid, I would say live chat support isn't great at all. I was personally surprised with the lack of live chat support. Sometimes we don't get an agent at all, or Hootsuite says we're not logged in or that we're not eligible for live chat support. More than three or four times now, I haven't been able to get live chat support because an agent wasn't available during Hootsuite work times. I did ask Adriana from live chat support how many agents are on at a time, and she said just one, which I was very surprised to learn. **What problems is Hootsuite solving and how is that benefiting you?** I like the unified inbox because it helps manage our numerous social media accounts' messages. Owly GPT assists with writing captions, and the Canva integration eases Instagram Story planning. Hootsuite is user-friendly, and the Hootsuite Academy aids in setup. ### 5. Cute, Colorful Interface—But Not Ideal as Social Platforms Scale **Rating:** 1.0/5.0 stars **Reviewed by:** Alina M. | Social Media Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Hootsuite?** I love how cute the interface was haha. I enjoyed logging in and just seeing bright colors and it was just fun to log into! It just wasn't well put together for our social platforms. But really pretty! **What do you dislike about Hootsuite?** As we grew our social platforms, Hootsuite wasn't really helpful for media company expanding their social media platforms. It was hard to find good social analytics and compare to the other platforms we used, we found better social analytics on other platforms. **What problems is Hootsuite solving and how is that benefiting you?** For a small company they were a great starter platform to help us post easier but other than that the benefits became smaller as our company expanded. ### 6. Limited Monitoring and Metrics Across Platforms Holds It Back **Rating:** 1.0/5.0 stars **Reviewed by:** Webb L. | Assistant Director of Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Hootsuite?** The deck of social platform feeds. Made watching real time content easy. Scheduling content and link shorting was also easy and made for seamless content planning. **What do you dislike about Hootsuite?** It lost its ability to monitor and listen in on certain platforms. Its metrics reporting and keyword search were limited to only one or two social platforms. **What problems is Hootsuite solving and how is that benefiting you?** As someone who likes to constantly be plugged in and have their finger on the pulse of what is happening in the moment on social media. They make this very easy. ### 7. Hootsuite - a great scheduling tool **Rating:** 0.0/5.0 stars **Reviewed by:** Ellen M. | Networker - Event Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2017 **What do you like best about Hootsuite?** Allows you to post on your social media channels in one sitting. **What do you dislike about Hootsuite?** They switched the number of free social media channels and prices went way up for additional so we can not afford to have all our accounts scheduled. **Recommendations to others considering Hootsuite:** Great tool for scheduling social media. Free with three channels. **What problems is Hootsuite solving and how is that benefiting you?** Time management - way easier to sit down one day and schedule out the entire month. ### 8. Over priced - clunky - works poorly with youtube - limited metrics **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Hootsuite?** I can group all available metrics in one document. **What do you dislike about Hootsuite?** the available metrics are no where near the native metrics of each and every app. Youtube specifically. **What problems is Hootsuite solving and how is that benefiting you?** its good for scheduling very basic style posts and grouping the available metrics. it speeds up the process a little bit but do to it lacking the metrics i need, being unable to schedule for youtube, the extremely high cost for basic features, and being unable to post the varying styles of posts for each platform is frustrating to say the least. ### 9. There's really not much I can do with Hootsuite except metrics. **Rating:** 0.5/5.0 stars **Reviewed by:** Shara S. | Senior Social & Digital Media Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2025 **What do you like best about Hootsuite?** I like that I can get metrics for all of my accounts **What do you dislike about Hootsuite?** I can't collab posts so don't use the post scheduler, and never really figured out how to use Hootsuite for anything else. I can't Customer service is not great. after a few minutes, they shut down the chat and move to email and then they don't really respond in a timely manner. **What problems is Hootsuite solving and how is that benefiting you?** I can't get metrics for over 3 months any other way. ### 10. promising Amazon vouchers when you leave a review but then tell you the vouchers are out of order **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2025 **What do you like best about Hootsuite?** interface is good and the add ons are good **What do you dislike about Hootsuite?** I hope they will add a bold text generator for LinkedIn + expensive **What problems is Hootsuite solving and how is that benefiting you?** i have more then 12 accounts, Hootsuite helps me to organise everything. Besides that I'm able to work with canva in the software. It's really easy for me ### 11. A once-simple tool that's gotten complicated and pricey **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Hootsuite?** I value Hootsuite for delivering on its primary purpose - scheduling social media posts. Having used it for several years, I appreciate its consistent reliability. When I first started, the interface was straightforward and intuitive, making it easy to accomplish tasks quickly. But this is no longer the case. **What do you dislike about Hootsuite?** The platform has become prohibitively expensive, which means I won't be renewing my annual subscription. Hootsuite has overcomplicated itself by trying to incorporate too many features, resulting in a cumbersome user interface. What used to be a simple process now requires multiple clicks just to return to my main streams after scheduling a post. **What problems is Hootsuite solving and how is that benefiting you?** Hootsuite allows me to batch-create and schedule multiple social media posts in one session. This time-saving approach means I can plan and organise my social media content efficiently rather than posting throughout the day. ### 12. Expensive. useful only if you have a heavy rotation of multiple brands. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Hootsuite?** The layout is user friendly and they offer webinars of training if your team needs that. **What do you dislike about Hootsuite?** It is way too pricey for what they offer. These days, they are alternatives that are excellent and a quarter of the price. The customer service is hard to reach... all bots , hard to get a real person when you have to trouble shoot a lost connection - which happens often! I would spend hours trying to re-connect brands. **What problems is Hootsuite solving and how is that benefiting you?** saved us a bit of time uploading in one spot... ### 13. Has gotten WAYY too expensive!! **Rating:** 0.5/5.0 stars **Reviewed by:** Julie a. | Founder, Thinker, Creative, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about Hootsuite?** When I started with Hootsuite I paid $150 USD/year, and they have been skyrocketing the prices since, this year my renewal will cost me OVER $1000 USD. I don't mind paying more for value but I hardly see the value correlation at this point, they have added a lot of features I don't use and (TBH I find annoying). I will not be renewing with them again because there are better options going forward and I would encourage you to do your research **What do you dislike about Hootsuite?** annoying pop ups that keep coming back of their own promotion poor layout constantly increasing prices poor customer support **What problems is Hootsuite solving and how is that benefiting you?** long term scheduling ### 14. Not extremely necessary, but it does make it easier if you have several accounts you manage. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about Hootsuite?** I like the visual way important metrics are displayed. **What do you dislike about Hootsuite?** Its way too expensive for what it is. I don't think you necessary need it. **What problems is Hootsuite solving and how is that benefiting you?** Mainly having ONE place to check all accounts, Meta and other social media advertising platforms make it tedious, so I enjoy that I am able to do all of this in ONE place. ### 15. A history of price increases for features not worth the cost **Rating:** 0.0/5.0 stars **Reviewed by:** Bill B. | Fractional CMO / Public Relations , Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Hootsuite?** Ability to schedule posts. That's it. Nothing else. **What do you dislike about Hootsuite?** Dramatic increase in cost (roughly 10x) over the last five years. **What problems is Hootsuite solving and how is that benefiting you?** It helps us pre-load posts across X, LinkedIn, Instagram, etc. That part is nice. The "timing feature" isn't what is used to be and falls short in program design. ### 16. Bad Customer Service, Unfair Contract Renewal & Excessive Pricing **Rating:** 1.0/5.0 stars **Reviewed by:** Amit R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Hootsuite?** We're using this tool from a long time and we didn't find any major issue in managing our social media posts for our cutomers. We can say that it's a easy to use tool. **What do you dislike about Hootsuite?** This is outrageous! Hootsuite is charging us an exorbitant amount – over $1,000 a month – for a service that barely meets our needs. We did our research and found several much more affordable options with way more integrations – features Hootsuite doesn't even offer, like GBP integration & many more! To top it all off, when we tried to cancel, they slapped us with a "contract renewal" in January we never saw! They never bothered to check if we were happy with their service or even ask if we wanted to keep using it. It feels like we're stuck in some kind of contractual hostage situation, forced to pay a ridiculous price for a service that barely accommodates our team (fewer than 5 users and only 40 accounts, when their enterprise plan starts at 5 users and 50 accounts!). Is this even legal? It seems like they don't care if their customers are satisfied. Their motto is basically, "Pay up or get out, but you're paying either way!" This is completely unacceptable. **What problems is Hootsuite solving and how is that benefiting you?** Managing my client's social media posts. ### 17. Needs Improvement **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Hootsuite?** The unlimited social networks feature is useful **What do you dislike about Hootsuite?** The Layout and in-abiltiy to share the calendar outside of th platform or through pdf **What problems is Hootsuite solving and how is that benefiting you?** The need for an overall management ### 18. Beware - They will double their rates without notice or authorization and keep charging your card **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Hootsuite?** Ok service. There are lots of other alternatives out there that do the same things without the exorbitant price. Support is never helpful. Most of the times we had to figure things ourselves or just live with the bugs. **What do you dislike about Hootsuite?** Pricing. We signed up at $75 per month. They doubled the rate to $150 per month, without any added feature, functionality... and kept automatically charging our card for the increased price. **What problems is Hootsuite solving and how is that benefiting you?** Submit social media posts together on different sites. ### 19. Terrible service **Rating:** 0.0/5.0 stars **Reviewed by:** Aimee F. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2023 **What do you like best about Hootsuite?** After 7 years of using this service, the system has failed. The API's aren't connected or correct. Leaving the many brands I manage left unable to gather vaulable insights or reporting. 3 months no resolution. **What do you dislike about Hootsuite?** Their customer service. Takes weeks to hear from anyone, including their chatbot. No issue is taken seriously. It has been months of an unusable platform, ignored via email and chat, without any resolution in sight. **What problems is Hootsuite solving and how is that benefiting you?** It has caused endless issues from incorrect insights, scheduling failing, video content resizing. Rubbish system. **Official Response from Margaret:** > Hi Aimee, Thank you for reaching out! I wasn't able to find an open ticket associated with your name or a paid account with us. If you haven't already, please submit a request via our portal: https://help.hootsuite.com/hc/en-us/requests/new. I have sent an email via G2 to ask for your contact information, specifically your Hootsuite Account Email Address (which is not shared publicly). I'd be happy to follow-up on your account! We are doing our best to get back to all of our customers as quickly as possible. Appreciate your patience, Margaret ### 20. Strongly Dislike, Extremely Glitchy Amateur Software **Rating:** 0.0/5.0 stars **Reviewed by:** Rachel R. | Senior Content Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2023 **What do you like best about Hootsuite?** I really can't put anything hereexcept maybe that it recommends times to you **What do you dislike about Hootsuite?** Where to begin? The software is essentially useless because it always glitches and messes up your live posts, doesn't show companies or people to tag even when I am copying and pasting the exact names and can see they have a profile, and you are limited in how you can "schedule." If the entire point is to have a software where I can 1. pre-schedule, 2. tag companies and people and 3. not have to manually post on every platform all day long then it's a 100% waste of your time and money. **What problems is Hootsuite solving and how is that benefiting you?** I can't actually write in here that is solves any of my problems because I still have to manually post over 80% of the time. I will be cancelling and picking a different software. ### 21. Terrible customer service and good luck trying to cancel your account! **Rating:** 0.0/5.0 stars **Reviewed by:** Stacey D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2023 **What do you like best about Hootsuite?** Organization of social accounts you monitor Expanding abilities slowly but surely **What do you dislike about Hootsuite?** Customer support equals a sales team to contact you and upsell Tried to cancel acount for years No physical number to reach anyone Online help desk is a joke. **What problems is Hootsuite solving and how is that benefiting you?** Their metrics are the same as what you can read off any social platform Hastag and competitor market research is there but there is much room for improvement Can manage many social media accounts in one place **Official Response from Margaret:** > Hi Stacey, Thanks for taking the time to write a review. I’m sorry to hear that your experience with our support team has been unsatisfactory. I was able to find your last conversation with my colleague, Carlos, where he reached out to your preferred email address in October requesting additional information to locate your account and did not hear back from you. In case you missed it, please feel free to reply to the existing email thread with Carlos or create a new ticket via the link below. We'd be happy to help locate your account. Thanks for your patience in reaching out! - Margaret ### 22. Will not let us out of a contract yet to start **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** June 21, 2023 **What do you like best about Hootsuite?** Social listening package (7k), and regular platform is useful for scheduling posts, but hard to identify advantages vs. Sprout Social or similar platforms. Tiktok integration **What do you dislike about Hootsuite?** They trap users into contracts. Our contract was auto-renewed without notice or opportunity to cancel and b/c we didn't notify them 60 days prior to the renewal date, we are unable to cancel. So a product that we have 0 use for we are being forced to pay for. I don't understand this approach. Our investors have several businesses using hootsuite so this approach will hurt them long term in the aim for short term revenue. **What problems is Hootsuite solving and how is that benefiting you?** Allows us to schedule all of our social media posts across platforms and see growth metrics on audience, engagement, allowing us to identify themes and content formats resonating ### 23. Doubled pricing out of nowhere. **Rating:** 0.5/5.0 stars **Reviewed by:** Melissa R. | Social media manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Hootsuite?** The ease of scheduling posts is amazing. The analytics for reporting are incredible. You can create you own personalized reports. **What do you dislike about Hootsuite?** I have had issues a couple times of accounts not connecting. But it's super simple to reconnect them. My biggest dislike is that the same business counts as 2 accounts if they have a Facebook and Instagram. I am unhappy with doubling the price starting next month. I understand pricing can go up, but double? That's ridiculous. **What problems is Hootsuite solving and how is that benefiting you?** Solving the time management problem. ### 24. Hootsuite don't have a transparent account deletion **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about Hootsuite?** I wouldn't say I like anything about Hootsuite because I have a bad aftertaste, and I don't remember how it was. They took my hard-working money for nothing in return. Facebook has it for free not sure why we would have to pay for such lousy service **What do you dislike about Hootsuite?** Their account levels are not transparent, and it's almost impossible to delete the account or downgrade based on the customer's point of view. From their point of view, they make money while you struggle to find where to delete the account. It took me 6 months and $450 to close my account and hours spent on customer service **What problems is Hootsuite solving and how is that benefiting you?** To post on multiple platforms at the same time, it's not worth the money spent nor their customer service quality **Official Response from Margaret:** > Hello there! I believe our Support team has already been in touch with you. We are happy to proceed but need your co-operation in closing your account. Please let us know if you cannot do this yourself or if the instructions have been unclear and we would be happy to help! If you would like to your account closed, please follow the instructions provided. We have provided the step-by-step cancellation instructions in our current and prior conversation: > Go to My profile, and then select Manage my plan. > Expand the Delete my account section to delete your account. If you have encountered any issues with the above, please let us know. Otherwise, we have not heard from you and would be happy to help with your co-operation. Thank you! ### 25. Missed opportunity for social media management **Rating:** 1.0/5.0 stars **Reviewed by:** Rob B. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about Hootsuite?** They had a free plan for simple social media management **What do you dislike about Hootsuite?** They're discontinuing the free version of the software. **What problems is Hootsuite solving and how is that benefiting you?** Posting social media content on behalf of a client ### 26. Never again will we contract with Hootsuite. **Rating:** 0.0/5.0 stars **Reviewed by:** Quinton L. | Managing Director at Publicis (Saatchi & Saatchi/Arc), Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Hootsuite?** The tool was average, nothing stood out compared to it's competitors. We are moving to BrandWatch due to issues with Hootsuite. **What do you dislike about Hootsuite?** Terrible company to deal with when there is a problem on their side. We had a billing issue (fraudulent use of a credit card) and Hootsuite were unhelpful and refused to have a call with us to get the issue resolved. When chasing up, you get a different client representative emailing back everytime asking for the same information. Unprofessional and untrustworthy. We are moving to Brandwatch going forwards. **What problems is Hootsuite solving and how is that benefiting you?** They are yet to solve the issue but with any lack of drive their side I doubt it will ever be solved. ### 27. Good software, disappointing price rise of 140% **Rating:** 1.0/5.0 stars **Reviewed by:** Adam D. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about Hootsuite?** Scheduling tool is great - easy to use. suggested times for posts is also useful. **What do you dislike about Hootsuite?** We've been using Hootsuite for less than a year, while our 3x fitness studios recover from the pandemic in Australia. After considering a vast number of alternatives, we decided on Hootsuite, and really enjoyed it. Received an email last week informing us that our price will increase from $249 to $599 - 140% increase. Never seen anything like it, after having worked in software and professional services (my previous life) for over 20 years. **What problems is Hootsuite solving and how is that benefiting you?** Time management and quality posting. ### 28. Marketing Manager **Rating:** 1.0/5.0 stars **Reviewed by:** Michelle K. | Director, Content and Social Media Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about Hootsuite?** Being able to schedule all platforms in one spot. **What do you dislike about Hootsuite?** I find it unacceptable that what Hootsuite calls support is an email conversation that takes at least 24+ hours before someone responds.....each time. So I send the request for help and it takes 24 hours or more to hear back. Then I answer their extremely basic level 1 support suggestion, that I already troubleshot myself, and it takes 24+ hours to hear back. Then I have a question about something they want me to do and it takes another 24 or more hours to hear back. That is the most ridiculous and ineffective excuse for what they call support. It shows your lack of value for their Professional level members. I guess unless you go in with big bucks, Hootsuite doesn't want to support you. At least that is my experience. **What problems is Hootsuite solving and how is that benefiting you?** The problem I am solving is being able to schedule posts in one spot. But even that is not happening because Facebook is showing that it is posting (in Hootsuite) but when you look at my Facebook feed the posts are not always there. So it saves time in that LinkedIn and Twitter can be scheduled from one platform but no one seems to be able to help me get Facebook fixed. They seem to not care to help their Professional level members with anything more than a useless email conversation that takes days to carry out. ### 29. Overpriced, bloated, and glitchy **Rating:** 1.0/5.0 stars **Reviewed by:** Colin W. | Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Hootsuite?** Has a lot of tools if you want to track various analytics and work with teams. **What do you dislike about Hootsuite?** Massively increased prices recently, bloated with inessential features, strange glitches and wonkiness for the price paid. **What problems is Hootsuite solving and how is that benefiting you?** It was meant to help me manage my social media presence efficiently, but I stopped using it when they jacked up the price without adding useful features. ### 30. Large price increases without permission or warning; customer service oblivious **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2022 **What do you like best about Hootsuite?** Connecting accounts and posting is relatively easy. **What do you dislike about Hootsuite?** I believe that 90% of the time for SaaS, price increases should not impact legacy users. Hootsuite tripled the price I was paying. I had to find this out from my invoice. No permission was given. There was no advance warning. They just snuck it in there. When I requested that customer service offer a refund, they (first a robot, then a human) kept misunderstanding the issue. E.g. I could not start a simple conversation about a price increase. The chatbot would inanely respond with irrelevant articles and marketing snippets. The email I received later from the human customer service appeared not to have read the chat and also sent irrelevant content. In the end, Hootsuite was just supposed to be a convenience and is not core to my business. I did not want to spend any more time getting the run around nor did I like the idea that they do business in this way, so I cancelled it. **What problems is Hootsuite solving and how is that benefiting you?** Hootsuite helps post on social media and is a time saving tool. ### 31. Absolute disgrace **Rating:** 0.0/5.0 stars **Reviewed by:** jeremy s. | Owner / director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Hootsuite?** NOTHING. it is a load of RUBISH ! and a CON. **What do you dislike about Hootsuite?** everything the system and people who answer the emails are all incompetent and treat customers like me like idiots . **Recommendations to others considering Hootsuite:** Useless **What problems is Hootsuite solving and how is that benefiting you?** Nothing they have taken an annual subscription and don't want to resolve an issue. Basically, they took the money and ran. ### 32. Not worth the $$ **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about Hootsuite?** Listening was a great tool, Megan was awesome, it was a great tool for publishing to IG/FB, but not for reels and for TikTok because of all the API issues still. **What do you dislike about Hootsuite?** Our onboarding was TERRIBLE. We had to reach out for help and the help we did get the person knew nothing about the platform or what anything meant so he kept saying hed have to get back to us. It made everythng take so long. Then, the data had tons of bugs and the numbers were always wrong. **What problems is Hootsuite solving and how is that benefiting you?** None - I genuinely think that every other platform out there is better than Hootsuite. If you're looking for an expensive tool to use for content planning you can use this. ### 33. Scammy business practices **Rating:** 0.0/5.0 stars **Reviewed by:** Dieter V. | Co-founder / Head of Operations and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2021 **What do you like best about Hootsuite?** It looks like a good enough product, unifying messaging to many social media platforms. However, given my experiences, I have a hard time being positive about this product. **What do you dislike about Hootsuite?** I started a free trial. I automatically got charged 585€ for a yearly subscription. I then talked to support, who told me they could refund the charge. After which they stopped responding. A little search turned up this is a very common occurrence: https://www.trustpilot.com/review/hootsuite.com I have blocked my card and contested the charge with my bank. **What problems is Hootsuite solving and how is that benefiting you?** Unify managing social media accounts. I hardly tested the product though honestly, since I just created a trial account to see how the integration with other social media worked. **Official Response from Margaret:** > Hello Dieter, I am very sorry to hear about your experience with your refund being delayed and more than happy to investigate. I have personally escalated this with our support team and we have reached out via email to resolve this issue. Thank you for your patience, Margaret Kapitany ### 34. Not much value **Rating:** 0.0/5.0 stars **Reviewed by:** Scott E. | Content Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Hootsuite?** Hootsuite looks at which posts have been the most successful and lets you know the times of day and days of the week in which you're getting the most interaction so that you can use those time slots again. **What do you dislike about Hootsuite?** Just a post-scheduler, no administrative control over the page **Recommendations to others considering Hootsuite:** Hootsuite is a good platform for scheduling out posts, but it offers little insights into ideas for posting, like Loomly does, and it doesn't allow you to invite people to like the page once they've interacted with a post. It will never replace actual Facebook. **What problems is Hootsuite solving and how is that benefiting you?** Hootsuite has made it slightly more manageable to schedule posts a week at a time for over a dozen pages. ### 35. Switch from Hootsuite to Loomly **Rating:** 0.5/5.0 stars **Reviewed by:** Ida L. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about Hootsuite?** Nothing wowed me about Hootsuite. The only reason we used it was the good reviews and it seemed like that's what everyone else was using. **What do you dislike about Hootsuite?** I don't like the interface it is dated and not easy to use. It was also incredibly difficult to link multiple social accounts to hootsuite. The customer service is not helpful and it seems like no one knows what's going on. **Recommendations to others considering Hootsuite:** Don't use it **What problems is Hootsuite solving and how is that benefiting you?** Scheduling analytics ### 36. Sneaky Contract Renews, No Flexibility, No Communication **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2021 **What do you like best about Hootsuite?** The tool is great if you're an enterprise company and have a ton of social you need to post and research on a daily basis. If you have a dedicated social manager and/or team that is embedded in social action 24/7, this could be useful. For smaller agencies, I'd advise against it. **What do you dislike about Hootsuite?** Hootsuite renewed our contract without contacting us (for a year) and no communication was made to see if we were happy or would like to adjust at all. We've been trying to cancel our contract for months now and they are not flexible in the least. It's an expensive tool that you can find free alternatives for (or MUCH less expensive options), so I would highly recommend you look elsewhere before being locked into a year-long contract. **What problems is Hootsuite solving and how is that benefiting you?** As mentioned above, you can find tools that do the majority of what Hootsuite does for much, much less. They do a great job at selling you on all of the useful features, but I've found that it's not much different than some of the most basic software. **Official Response from Margaret:** > Thank you for your honest feedback. We are sorry to hear about your experience with us. We are currently reviewing our billing processes and will be including this feedback as part of that review. All the best, Margaret ### 37. Not great **Rating:** 0.0/5.0 stars **Reviewed by:** Bentley P. | Brand Manager **Reviewed Date:** September 28, 2021 **What do you like best about Hootsuite?** Not much. I guess the social analytics are ok. **What do you dislike about Hootsuite?** Very buggy. VERY LIMITED FEATURES. Google my business connection doesn't work. **What problems is Hootsuite solving and how is that benefiting you?** Social media management, listing management, reputation management. Benefit would be scheduling posts. ### 38. Hootsuite increased my invoiced (pro) by x7 in one month! very aggressive **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2021 **What do you like best about Hootsuite?** that it worked well for the last 10 years **What do you dislike about Hootsuite?** in a single month during the covid pandemic an increase of X7 my pro plan + CAD exchange of 25%. **What problems is Hootsuite solving and how is that benefiting you?** it does exactly what many other platforms do, UI is not the most amazing ### 39. Gets the job done - kind of **Rating:** 0.5/5.0 stars **Reviewed by:** Jennifer A. | Digital Marketing & UX Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2020 **What do you like best about Hootsuite?** Easy to use interface that anyone can pick up and start using with very limited skills needed. **What do you dislike about Hootsuite?** The photo editor is very limited, so I tend to do all edits in Photoshop especially sizing down before uploading into Hootsuite. The reporting is very basic and not that insightful, so I tend to go directly to the platforms to pull helpful data in order to plan out our social content month after month. The platforms get disconnected from Hootsuite on a regular basis for no apparent reason - sometimes a few times a week. The integration with IG is very limited, so you are better off posting right within IG than trying to use Hootsuite for that channel at the moment. ' Not all of the messages or mentions get picked up by Hootsuite, which requires you once again to supplement the tool with using the native platforms themselves to properly monitor and respond to consumers so there is a constant uncertainty if we are seeing and responding to everything or accidentally and unknowingly ignoring some comments. **What problems is Hootsuite solving and how is that benefiting you?** We were previously posting on individual platforms, so this reducing that need since you can post to all channels pretty quickly by simply duplicating and adjusting the copy from one platform to another. ### 40. Not intuitive, but functional. **Rating:** 0.0/5.0 stars **Reviewed by:** Kate G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Hootsuite?** I like that it will post directly to ALL social media platforms instead of using a reminder based system. **What do you dislike about Hootsuite?** I hate how long it takes videos to upload, and the excessive menus are both unintuitive and ugly. The interface needs to be updated desperately. **What problems is Hootsuite solving and how is that benefiting you?** It takes a ridiculous amount of time to plan and post content to each platform utilized by my clients, so it is nice to streamline that process. I have had phenomenal increases in engagement since switching from not having a management platform at all. ### 41. Missed some of our scheduled posts, support couldn't help us **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2020 **What do you like best about Hootsuite?** Ease of use and can host most of the social accounts **What do you dislike about Hootsuite?** Keeps on missing our scheduled posts. I tried contacting support, couldn't help me as well. Kept repeating myself over and over yet kept giving me the wrong information. **Recommendations to others considering Hootsuite:** If you don't mind missing some of your scheduled posts and appearing inconsistent sometimes, then Hootsuite is for you. **What problems is Hootsuite solving and how is that benefiting you?** Automating our social media posting. Did not benefit me at all. ### 42. Always loses my post content and does not post, drafted posts just disappear when you try to post!! **Rating:** 0.5/5.0 stars **Reviewed by:** Kamela S. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2019 **What do you like best about Hootsuite?** Not much at all except it is free trial to find out how horrible the software works. **What do you dislike about Hootsuite?** Old platform. When you publish a post it appears like it posted fine, even get a message on the screen saying it posted to my account BUT post is not published in my chosen accounts, it has been deleted and all my content I wrote for the post is gone and does not publish anywhere!!!! Everytime I try to add an account to Hootsuite to publish on it says it can’t link to Facebook and I get errors, my Facebook account is fine! This system is glitchy, unreliable, ugly and clunky platform and a huge waste of time! **Recommendations to others considering Hootsuite:** Do not waste your time or money on this glitchy, outdated software. **What problems is Hootsuite solving and how is that benefiting you?** None, Hootsuite just creates more problems for me. ### 43. Fraudulent billing practices **Rating:** 0.0/5.0 stars **Reviewed by:** Jeff S. | Spiritual Life Coach, Alternative Medicine, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2019 **What do you like best about Hootsuite?** Service was helpful to be able to enter posts in one place and have it post to multiple social platforms **What do you dislike about Hootsuite?** They said their billing practice was to send and advance email telling me my trial was expiring and that they would be invoicing me. They never sent the advance email and billed me at 2 am for $370. I cancelled my account within 10 hours after they billed once I found the charge and contacted them immediately for a refund. I have sent followup emails twice about this charge and they say they've opened a ticket on it, but have never followed up with me. I have to wait 30 days at my bank before disputing a charge, so am in the holding period before I do that. Hootsuite has not made one single effort to act with any amount of integrity regarding this issue. I will also be filing a complaint with the Better Business Bureau for fraudulent billing practices. **What problems is Hootsuite solving and how is that benefiting you?** Posting on multiple platforms at once. No benefits as price was significantly more than advertised and their support is nonexistent. ### 44. Horrible Customer Service - Overpriced Features **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 13, 2019 **What do you like best about Hootsuite?** This is an ok option for folks with no other automation tools. If your marketing automation platform bakes in social (like Hubspot), then just go with that. **What do you dislike about Hootsuite?** If you're looking for an enterprise solution, run as fast as you can. The last 3 years we've paid for the platform it hasn't been used. The aggregate posting and analytics are not impressive by any means. It's the same type of features you get for free on so many other platforms. In the past, I've also experienced a decrease in overall impressions and engagement on social when posting through the Hootsuite platform. Allegedly, it's because the social sites will recognize that you're posting offsite. We've moved to posting directly in-network and organically engaging with influencers, etc. **Recommendations to others considering Hootsuite:** I can see where these features might benefit a very small business with no other marketing resources or technology. The free or close-to-free versions are fine. If you don't have to deal with people at this organization, then you're all set. **What problems is Hootsuite solving and how is that benefiting you?** Hootsuite locks people into contracts and will not let them out. My organization has literally spent years trying to get them to cancel - with ample notice. Upwards of a year notice, at times. And then following up more than 30 days before cancellation because we never hear back from customer service - and still they won't let us out of a contract. The churn rate must be high because we're never able to connect with the same person month after month, and when we are contacted by our customer support manager - they are not able to help us with anything. Only the most basic administrative tasks - ones that you can normally do right from a portal, like adding users - is what these reps have the power to do. Everything else must go to 'upper management' - who will never contact you back. Even though a formal ticketing process, we've been trying to get help that requires "upper management" and it's almost been a month now, and our CSM says that our ticket has been escalated, but he's the only person that will write us back, even though he has no authorization to help. It's absolutely maddening. I've never put a bad review out on G2 and I've used hundreds of marketing tools in my career. I've never seen anything quite like this. ### 45. Terrible Customer Service, Poor Performance **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** September 29, 2019 **What do you like best about Hootsuite?** The only good thing that hootsuite provides is that it shortens links using the company branded bit.ly. **What do you dislike about Hootsuite?** Everything. It fails to post sometimes, I always get error messages, I have been in contact with the support team for 2 months and nothing has been fixed, it is slow, it fails to tag and shorten links half the time, you can’t upload videos to twitter, the list goes on. **What problems is Hootsuite solving and how is that benefiting you?** We use hootsuite to post on social media. But the scheduling is so unreliable and the posting so slow and glitchy that I’d rather just post natively on social media or use a different tool. ### 46. Nope. Much better options out there. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2019 **What do you like best about Hootsuite?** Obviously scheduling social posts is nice, but there are many better options out there. Hootsuite is not very intuitive and overall I hated working on it. **What do you dislike about Hootsuite?** We tried it and found it to be extremely clumsy and difficult to use. Certain features that can't be done due to social platform restraints COULD be handled better to make the manual posting easier for their customers. Other platforms offer much better solutions. Many of our photos loaded wrong, we constantly had errors, the interface is just LACKING big time. We used it for a month and decided we did not like it and tried to get a refund just to find out that when you pre-pay for the year you are stuck with it. No refunds allowed. Their customer support is awful and to let a dissatisfied customer leave angry is not a great way to do business. A waste of $350. **Recommendations to others considering Hootsuite:** Do your homework and thoroughly research your other options for this service. Do not commit to a year with them unless you are very sure. If you look at the competition you are unlikely to choose Hootsuite. **What problems is Hootsuite solving and how is that benefiting you?** I haven't seen any benefits when compared to several other social scheduling platforms. Hootsuite was my least favorite that we tried. ### 47. Ehhhhhh + Poor Customer Service **Rating:** 0.5/5.0 stars **Reviewed by:** shelby b. | Social Media Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2019 **What do you like best about Hootsuite?** The layout of the page itself was generally easy to navigate. **What do you dislike about Hootsuite?** Hootsuite does not publicize all of their updates (including ones that will effect your posts), does not notify you when or why something fails, and is making it increasingly hard to use the program to effectively manage social accounts. **Recommendations to others considering Hootsuite:** Go with HUBSPOT instead. **What problems is Hootsuite solving and how is that benefiting you?** The biggest benefit was that you can schedule posts as FB accounts, pages, and groups. ### 48. I was charged for a 1 Year Subscription for a service I didnt opt for and they never refund **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2019 **What do you like best about Hootsuite?** NOTHING. Please take my advice and run away from this service **What do you dislike about Hootsuite?** They are for fraud not against it. There was a faudulent charge on my account and they did absolutely nothing about it **Recommendations to others considering Hootsuite:** STAY AWAY FROM HOOTSUITES!!! They are in support of fraudulent transactions. I was charged $228 Dollars which I had no clue about. I contacted them and they said a puppy shop used my account for the payment. I informed them it was a fraudulent account and they downgraded the account to a free one without refunding the 1 year subscription that was charged from my account. Do not put your account details on their platform, it is not safe. **What problems is Hootsuite solving and how is that benefiting you?** I am not solving any problem with hootsuite. They charged me $228 and claimed it was a puppy shop that used my account. I informed them that it is a fraudulent charge and they downgraded the puppy shops account to the free one. After downgrading the account I would expect them to refund my money which they never did. Highly disappointed in them. I do not believe there was any puppy shop using my account because I was unable to find details of the puppy shop online. Hootsuite is Fraudulent, stay away!!! ### 49. Mischarged me, couldn't get someone on the phone **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2019 **What do you like best about Hootsuite?** The free trial was nice to explore what they offer as a service. **What do you dislike about Hootsuite?** No human contacts. I was only able to talk to someone on their sales team but any technical/billing difficulties are handled through chat. I was charged 3 times for an annual plan and couldn't get anyone on the phone to work with me to get my payments refunded. When I called to speak with someone they told me they couldn't help me and that these issues were handled via email which is what caused the problem in the first place. **Recommendations to others considering Hootsuite:** If you want human support, look elsewhere. **What problems is Hootsuite solving and how is that benefiting you?** It was nice at first to be able to schedule my posts and bring on team members to manage clients accounts. ### 50. A Dying Product **Rating:** 0.0/5.0 stars **Reviewed by:** EJ S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2019 **What do you like best about Hootsuite?** The ability to post to multiple social networks at once. **What do you dislike about Hootsuite?** The mobile app doesn't have full twitter functionality or notifications any longer, customer service is virtually nonexistent, features keep getting removed while the product price keeps going up. **What problems is Hootsuite solving and how is that benefiting you?** Hootsuite used to be helpful for social media but now has become a virtually useless service to us. ## Hootsuite Discussions - [What apps does hootsuite work with?](https://www.g2.com/discussions/what-apps-does-hootsuite-work-with) - 1 comment, 1 upvote - [I would like to find some tutorials to refresh my memory and use Hootsuite more efficiently.](https://www.g2.com/discussions/i-would-like-to-find-some-tutorials-to-refresh-my-memory-and-use-hootsuite-more-efficiently) - 1 comment, 1 upvote - [How do i post album type or carousel type IG posts](https://www.g2.com/discussions/how-do-i-post-album-type-or-carousel-type-ig-posts) - 1 comment, 1 upvote - [Can you search old posts keywords?](https://www.g2.com/discussions/51971-can-you-search-old-posts-keywords) - 1 comment, 1 upvote - [How well does Hootsuite work for posting to Instagram? Has anyone else encountered problems?](https://www.g2.com/discussions/33584-how-well-does-hootsuite-work-for-posting-to-instagram-has-anyone-else-encountered-problems) - 1 comment, 1 upvote - [View Hootsuite pricing details and edition comparison](https://www.g2.com/products/hootsuite/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+05%3A45%3A28+-0500&secure%5Bsession_id%5D=26238b82-5af9-4909-ac2e-2e9c8432f801&secure%5Btoken%5D=0b810c838d3e5edd3d0720643d8397e032c780516c1e0d5beb485703117575fc&format=llm_user) ## Hootsuite Integrations - [Adobe Analytics](https://www.g2.com/products/adobe-analytics/reviews) - [Adobe Express](https://www.g2.com/products/adobe-express/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Asana](https://www.g2.com/products/asana/reviews) - [Binder.so](https://www.g2.com/products/binder-so/reviews) - [Bitly](https://www.g2.com/products/bitly/reviews) - 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[Zoho Social](https://www.g2.com/products/zoho-social/reviews) ## Hootsuite Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Customer Segmentation - Conversion Tracking - Post Scheduling - Automated Scheduling - Content Management - Campaign Planning - Content Library - Multi-Channel Management - Campaign Management - Trend Analysis - Drag & Drop - Activity Dashboard - Customizable Reports - Multi-Channel Marketing - Social Promotion - Data Import/Export - Contact Management - Social Media Monitoring - A/B Testing - Generative AI - Customizable Branding - Email Marketing - Automated Publishing - Image Library - AI Copilot - Tagging - Campaign Analytics - Reporting/Analytics - Keyword Filtering - Customizable Templates - Real-Time Data - Workflow Management - Calendar Management - Data Visualization - Multi-Campaign - Social Media Integration - Multi-Account Management - Commenting/Notes - Engagement Tracking - Third-Party Integrations - Performance Metrics - Click Tracking **Social Analytics** - Competitor Analysis - Follower Analysis - Post Performance - Paid Campaign Tracking - Attribution - Hashtag Analytics - Sentiment Analysis - Lead Attribution - Real-Time Analytics - Visual Analytics - Reporting/Analytics - Campaign Analytics - Keyword Tracking - Influencer Tracking - Activity Tracking - Engagement Tracking - Trend Analysis **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation - Image Library **Platform Interoperability** - Close Ecosystem API **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Monitoring & Listening** - Social Measurement - Influencer Identification - Brand Monitoring - Keyword Tracking - Trend Analysis - Competitor Analysis - Social Media Monitoring - Competitor Monitoring - Hashtag Tracking - Engagement Tracking - Activity Tracking - Influencer Tracking - Impact Measurement **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Agentic AI - Social Media Listening Tools** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - Third-Party Integration - Social Media Integration **Social Management** - Social Analytics - Social Publishing - Campaign Optimization - Multi-Account Management - Social Ads - Campaign Planning - Hashtag Capabilites - Multi-Campaign - Customer Engagement - Automated Publishing - Real-Time Analytics **Reports & Dashboards** - Report Customizability - Report Exporting - Scalability - White Label - Customizable Reports **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Data Management & Analysis** - Sentiment Analysis - Social Reporting - Alerts and Notifications - Advanced Data Filtering **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - Social Media Advertising** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Additional Functionality** - Negative Feedback Management - Dashboard - Audience Analytics - Multi-Account Management - API - Collaboration Tools - AI Copilot - Data Import/Export - Data Visualization - Audience Engagement - Content Publishing Options - Content Discovery - Generative AI - Performance Metrics - Natural Language Processing - Optical Character Recognition - Campaign Analytics - Multi-Language - Multi-Channel Data Collection - Reporting/Analytics - Audience Targeting - Commenting/Notes - Approval Process Control - Content Library - Reporting & Statistics - Social Promotion - Real-Time Analytics - Customer Engagement - Automated Publishing - Benchmarking - Boolean Search - Tagging - Visual Analytics - Access Controls/Permissions - Reputation Management - Social Listening - Social Advertising - Customizable Reports - Campaign Management - Content Management - Workflow Management **Social Functionality** - Social Functionality **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - Social Media Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Social Media Integration - Third-Party Integrations **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Additional Functionality** - Generative AI - Benchmarking - Content Library - Charting - Dashboard - Multi-Channel Management - Dashboard Creation - AI Copilot - Automated Scheduling - Multi-Channel Data Collection - Activity Dashboard - Performance Metrics - Calendar Management - Commenting/Notes - Social Media Monitoring - Workflow Management - Post Scheduling - @mentions - Multi-Channel Marketing - Tagging - Data Import/Export - Data Visualization - Monitoring - Access Controls/Permissions - Competitor Monitoring - Search/Filter - Customizable Branding - Real-Time Data - Real-Time Monitoring - Social Promotion - Social Advertising - Content Management - Reporting & Statistics - Real-Time Reporting - Campaign Scheduling - Social Performance Management - Campaign Management - API **Additional Functionality** - Customizable Reports - Campaign Management - Customizable Branding - Social Advertising - Filtering - Approval Process Control - Keyword Tracking - Tagging - Activity Dashboard - Calendar Management - Workflow Management - Post Scheduling - Alerts/Notifications - Trend Analysis - API - Data Visualization - Sentiment Analysis - AI Copilot - Social Promotion - @mentions - Social Media Monitoring - Generative AI - Engagement Tracking - Collaboration Tools - Brand Tracking - Drag & Drop - Commenting/Notes - Content Management - Template Management **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Campaign Management** - Campaign Dashboard - Campaign Optimization - Reach - Bulk Editing - Batch Uploading - Brand Safety - Fraud Protection - Frequency Capping - Budget Pacing - Creative Optimization - Rich Media Capabilties - In-App Ads - Mobile Rich Media Capabilities - Activity Dashboard - Retargeting Ads **Targeting** - Targeting - Retargeting - Geo-Targeting - Contextual Targeting - Audience Targeting **Platform** - API / Integrations - Custom Reports - User, Role, and Access Management - Performance and Reliability - Enterprise Scalability - Customization - Workflow Capability - Internationalization - Notifications - Budget Management - Display Ad Management - Campaign Management - Ad Inventory Management - Alerts/Notifications - Document Management - File Management - Workflow Management - Email Management - Display Ad Management - Calendar Management - Task Management - Campaign Management - Deadline Management - Client Management - Project Management ## Top Hootsuite Alternatives - [Vista Social](https://www.g2.com/products/vista-social/reviews) - 4.8/5.0 (1,122 reviews) - [SOCi](https://www.g2.com/products/soci/reviews) - 4.5/5.0 (4,499 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,806 reviews)