--- title: Hook Reviews meta_title: 'Hook Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 53 reviews by the users' company size, role or industry to find out how Hook works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 53 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hook Reviews **Vendor:** Hook **Category:** [Customer Success Software](https://www.g2.com/categories/customer-success) **Average Rating:** 4.7/5.0 **Total Reviews:** 53 ## About Hook Hook enables businesses to grow revenue from their customers using data. We help revenue teams forecast their growth, focus their time and act faster. We monitor all aspects of how your customers engage with your team and product to know when things are going well, and when things aren't going as expected. Hook helps your team to take action by triggering engagement through emails and nudges, and we measure what works. Through predictive machine learning, we take the guesswork out of your day to day and focus your time where it matters most. Visit us at hook.co and follow @hook-technology on Linkedin ## Hook Pros & Cons **What users like:** - Users praise the **meaningful and actionable insights** from Hook, enhancing customer success and driving data-driven decisions. (4 reviews) - Users love the **intuitive dashboards** of Hook, which simplify tracking customer usage and managing goals effectively. (4 reviews) - Users value the **granular and actionable insights** from Hook's reporting, empowering data-driven decision-making for customer success. (4 reviews) - Users value the **visibility of customer usage data** provided by Hook, enabling effective risk management and growth identification. (4 reviews) - Users appreciate the **intuitive user interface** of Hook, making it easy to navigate and utilize features effectively. (3 reviews) - Analytics (2 reviews) - Automation (2 reviews) - Users value the **excellent customer support** from Hook, enhancing their experience with knowledgeable guidance and tailored assistance. (2 reviews) - Dashboards (2 reviews) - Easy Setup (2 reviews) **What users dislike:** - Users find the **note management frustrating** due to bugs and delays, impacting their overall experience with Hook. (3 reviews) - Users report **dashboard issues** such as glitches and missing customer data, causing minor annoyances during use. (2 reviews) - Users experience **data delays** that hinder timely insights, impacting the accuracy of customer engagement and health scores. (2 reviews) - Users faced challenges with **data inaccuracy** and delays in retrieval, affecting reliability in customer assessments. (2 reviews) - Users find **inaccurate forecasting** frustrating at first, though improvements are expected as the software learns over time. (2 reviews) - Slow Loading (2 reviews) - Slow Performance (2 reviews) - Autosave Issues (1 reviews) - Complexity (1 reviews) - Data Inconsistency (1 reviews) ## Hook Reviews ### 1. Finally, a software to make my job easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Hook?** Being able to identify trends for a high volume of customers easily **What do you dislike about Hook?** Since reporting is such an important part of my job, I would love to see Hook expand reporting even more in the UI **What problems is Hook solving and how is that benefiting you?** Hook is helping us to identify where we can mitigate risk and churn with our customer base and get ahead of any potential difficult conversations long before renewal ### 2. Hook is awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Hook?** Hook is great at reviewing accounts, health of the accounts and positive next actions you can take for them! **What do you dislike about Hook?** Understanding key metrics aline to business metrics but, Hook have been awesome at solving these! **What problems is Hook solving and how is that benefiting you?** Helping customer adoption ### 3. Great tool to drive next action for your risk accounts and growth opportunities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Hook?** It gives the tean all relevant info about the account in one place. It does help prioritising where we sohuld be spending our team as CSMs. It really has changed the way we assess risks. **What do you dislike about Hook?** Still some issues in regards to data sync but the Hook team is great and work proactively to solve those issues. **What problems is Hook solving and how is that benefiting you?** easy prioritisation based on health score. Also very useful to asses full platform adoption - [View Hook pricing details and edition comparison](https://www.g2.com/products/hook-technology/reviews?page=2&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+16%3A22%3A55+-0500&secure%5Bsession_id%5D=02946a01-d6b8-434a-ba76-71b87cd7cf6b&secure%5Btoken%5D=261075bce73953afa70201fc5a3a2570abb7ccf3b9982a9d45b57f7450da821f&format=llm_user) ## Hook Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Gong](https://www.g2.com/products/gong/reviews) - [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Hook Features **Customer Information** - Customer Health Scores - Customer Monitoring - Customer Profiles - Playbooks - Customer Segments - Product Engagement - Surveys **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Sales Team** - Flexible Sales Process - Training Mode - Playbooks **Platform** - Health Score - Customer Profiles - Notifications **Predictions** - Churn Risk - Upsell Opportunities - Custom Triggers - Machine Learning **Intelligence** - Opportunity Identification - Zero-touch Renewals - Smart Content **Predictions** - Service Quality Assurance - Analytics - Revenue Impact - Artificial Intelligence - Sentiment - Retention **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Platform** - Reporting & Dashboards - API & Integrations - Data Import & Export Tools - Workflow Capability - Notifications - Customization - Scalability - Data Security - Performance & Reliability - User, Role, and Access Management **Mapping** - Multiple Org Charts - Stakeholder Roles **Generative AI** - AI Text Generation - AI Text Summarization **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Customer Revenue Optimization** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Agentic AI - Customer Success** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution ## Top Hook Alternatives - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,716 reviews) - [Planhat](https://www.g2.com/products/planhat/reviews) - 4.5/5.0 (937 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,591 reviews)