It's all the business admin tools I need in one (I have a service-based business). I love having it all in one place and for one price. On top of highly useful admin tools, the Templates and Automation features have been absolutely key for me because I can provide a really positive, consistent product and customer experience with very little energy or time (and I am just a team of one).

They are always improving the tool as well, with even more helpful features that small businesses/consultants actually need. Great customer support as well if you need help with a specific issue, or even just wondering the best way to do something. Review collected by and hosted on G2.com.

There are still some glitchy functionalities that haven't been fixed, despite a lot of other improvements they've made. Most of those glitches that actually cause inconvenience are in the Scheduler - if you add to the calendar description, it sends a notification to the client but words it as being "rescheduled," and this has caused confusion for my clients. Also, within the scheduler, adding time off or removing availability for random days is not very easy. Other than those things, which they'll hopefully fix soon, I'm super happy with HoneyBook and highly recommend it. Review collected by and hosted on G2.com.

I love that Honeybook has an app, which makes it truly accessible on the go. I also appreciate that I can customize everything to match my brand/business. The platform is very user-friendly, and the design is easy to navigate. Review collected by and hosted on G2.com.

A common issue I run into with Honeybook is that the app frequently requires a strong Wi‑Fi or cellular connection to perform tasks, which can be frustrating. I have also noticed that emails sent to clients from Honeybook don't always get delivered. The 3% transaction fee seems a bit high. Review collected by and hosted on G2.com.

I use HoneyBook to invoice my clients and to have a place to organize my projects and contacts. It helps keep me on top of my invoices and when they're going out, plus payments. It reminds me when clients haven't paid so I can send reminders. I love the templates I'm able to use and how I can customize each template specifically for that client, because I like to use my clients' logos and colors in their invoices as well as the landing page they come to to pay their invoice. I think it gets a very nice, white-glove-type finish. I also like that HoneyBook makes getting all my records together for when it's time to pay taxes or just keeping track of my expenses. What I really appreciate is that it helps me stay organized and stay on top of my invoices. When you have a lot of clients and you're sending out a lot of invoices, it can be hard to keep track of who has paid and who hasn't, so it's nice that it lets me know right away. I like the little cha-ching sound when somebody makes a payment. I also appreciate that when somebody hasn't even opened the invoice, it lets me know, because that way I can check that I have the information correct and contact the client to remind them. I very much appreciate how it stays on top of my invoices. That is key to my business. I'm still exploring and learning how it works, and I'm excited to see it's getting more and more new functions. I appreciate the AI assist, like when I send an invoice, it'll make the email message for me. It's just very time-saving. The setup was pretty easy and simple. I only had one question I had to go into the AI chatbot to figure out, but it gave me the answer I needed, and I was able to set everything up quickly. I moved from Square, and I like this one better. HoneyBook just seemed like the best fit for me. I'd rate it an eight, and for someone who's an entrepreneur like I am, I'd go closer to a 10. Review collected by and hosted on G2.com.

{"I'm still kind of learning it, so sometimes it can be hard for me to find maybe past invoices or projects or things like that.","The left hand side of the screen, where it has the list of everything, is a little bit confusing for me.","I would simplify that left hand side of the bar and the search so I don't have to have my brain work that hard to find what I need.","I export everything to put into my QuickBooks for my taxes, and I need to see what HoneyBook can integrate with — I haven't fully set up other integrations yet.","Maybe I need to take a class. I would like more tutorials and tutorial videos for different features. FAQs really should always have a tutorial video, because sometimes hearing it is even more helpful."} Review collected by and hosted on G2.com.

I love the customization capabilities of HoneyBook, especially because I work with graphic designs, and making my proposals look presentable and professional is really important. I enjoy uploading custom fonts, colors, and my own images, and the content blocks are extremely helpful for making it look great without needing to code or import new designs. The ease of customization is a major plus for me. The mobile app is also a significant advantage. Additionally, the initial setup was pretty straightforward because they have lots of existing templates that make it easy to start. Review collected by and hosted on G2.com.

While I like the reminders and notifications, sometimes it can be a bit much with the revenue notifications. Probably like when they say "oh revenue is down" or something similar it is a bit negative and discouraging. Review collected by and hosted on G2.com.

It keeps my business organized from the initial contact onward, including follow-ups, client notes, contracts, payments, and task tracking for both my business and each client job. The customizable pipeline makes it easy to stay on top of everything in one place. Review collected by and hosted on G2.com.

My least favorite thing about Honeybook is how long they hold credit card payments before releasing the funds to me. Review collected by and hosted on G2.com.

I love how HoneyBook runs my business for me, especially thanks to its automations. It allowed me to manage my business smoothly even during personal emergencies, like when I had to be by my father's side in the hospital. My clients did not even notice I was absent. HoneyBook truly lets everything run normally without much involvement from me unless it's for new business or consultations. The help desk at HoneyBook is fantastic too; they've been incredibly supportive whenever I've faced any confusion. Even when the help desk couldn't resolve my issues immediately, they always got back to me with the answers, and I've also used HoneyBook consultants when needed. Review collected by and hosted on G2.com.

My main gripe is on the project fields that we cannot rearrange them. That is actually a huge thorn in my side because as the business has grown and we've evolved in how we use HoneyBook in our business, we've added fields in the projects page. But because we can't rearrange them, we're going up and down and around, and it makes our consult more problematic. Review collected by and hosted on G2.com.

I love that everything is in one place with HoneyBook, making it very easy to navigate. This feature helps me save time, allowing me to focus on what I really enjoy instead of getting bogged down with details like sending proposals or contracts. The software includes professional contracts and a variety of payment options for clients, which streamlines my process and helps my company appear as professional as I would like. It was very easy to set up because HoneyBook already had useful templates, and it was simple to upload my contracts and design proposals and invoices with my company logo. They also offer a lot of webinars and helpful videos to navigate their system. I try to be as automated as possible, and HoneyBook makes that possible with its seamless integration with my website and Calendly. Review collected by and hosted on G2.com.

What doesn't work as well is when sending to other professionals or vendors, and they don't have HoneyBook themselves, it's hard with the communication back and forth. If they use a different CRM than what I use, and they're not willing to switch, it's kinda hard. Sometimes your communications get lost and may go to junk or spam. So trying to communicate with other vendors who don't have the same CRM is kinda difficult. Sometimes I have to go off the CRM and use traditional emails to make sure everyone gets everything. Review collected by and hosted on G2.com.

One of the reasons I prefer HoneyBook is that it allows me to make adjustments after the initial payment has been made, which is often necessary in my business. Custom orders frequently evolve throughout the planning process, and having the flexibility to update invoices, services, or order details helps ensure everything remains accurate and aligned with the client’s needs. Review collected by and hosted on G2.com.

One thing I don’t particularly like is the way the app functions on an iPad. The interface feels much more intuitive and efficient on the desktop version, so I typically use that instead whenever possible. Review collected by and hosted on G2.com.

I love the invoicing and timely contract features of HoneyBook, making it easier to handle client interactions without hassle. The financing feature was a big draw for me, and I appreciate how HoneyBook grows and evolves alongside my business. It's easy and accessible whether I'm on a desktop or mobile device, which is incredibly convenient. I also enjoy the ability to customize while retaining the core feel of HoneyBook. Even though there are minor things to improve, I find the financial setup authentic and helpful for keeping track of my finances, and it gives off a banking-like vibe. It makes managing different financial aspects straightforward and helps in organizing things better, hence keeping everything on track. Review collected by and hosted on G2.com.

There are times when I'm trying to look up information/transaction details when I receive a decline or some kind of issue, and it's not clear what was declined. It's limiting because I need to be able to see more detailed information. Review collected by and hosted on G2.com.

The AI features are genuinely useful, especially the Google AI assistant. It lets me stay focused on my clients during a call and trust that the AI will capture an accurate recap afterward. I also like being able to set up auto-reply templates; it’s a nice, practical touch. Review collected by and hosted on G2.com.

Overall, there’s a learning curve, and I know I’ve probably only scratched the surface of what it can do. I’m just too busy right now to really learn it properly. Review collected by and hosted on G2.com.