If it worked as expected would love it I think the design of the website is desireable. Review collected by and hosted on G2.com.

Poor customer service, ongoing trouble with active listings updating timely in the Homesnap app. VERY difficult to get personal help to resolve duplicate billing or other issues. Most recent issue - started 5/5/22 no one to answer phones, send several emails finally reached a live person on 5/16/22 currently on hold for over 5 min after explaining my situation. Too bad this could be a great platform however the service is horrible. Review collected by and hosted on G2.com.

The convenience for my clients to post reviews. Review collected by and hosted on G2.com.

Horrible customer service when running into issues. Their policy is you can't talk to a supervisor. After calling for 6 days to resolve an issue, I found out about this. BTW, I am still dealing with this issue. Review collected by and hosted on G2.com.

Where do I start - Astronomical pricing for crappy leads. They advertise listings i sold over 6 months ago. You send something to support and they can't read or comprehend (I asked for a contact to connect with Zapier for integration with my CRM) and they responded with a total misinterpretation that i forgot my password but then I said wtf this is what I said, and they NEVER got back to me! Then, I Know my contract ends in 3 months and they give me a an end date that looks like 6 months. You can't do anything with the leads in Homesnap - like make a note or sort or anything so you're forced to export but then you can only export the name and you have no idea without going back into the app to figure out what the person was wanting (location, price point etc.) Just totally crappy experience. Would WARN people not to pay anything because it's just another scam to get money from real estate agents. Review collected by and hosted on G2.com.

I already explained: can't document, support sucks, their marketing to capture leads is terrible... Review collected by and hosted on G2.com.

They finally answered the phone when they found out I disputed their charge. I have nothing positive to say about this company. Review collected by and hosted on G2.com.

Their customer service is non-existent until you dispute their charges. There is no proactive support for their product on their part. I didn't even know what they were until this call. They won't refund in full because the products were available to me, even though I did know it and didn't use them, and offered me a partial refund. I was also charged last year during a pandemic and disputed it but didn't follow up on credit (my bad), so I paid them $599 for a full year of nothing and didn't realize that until the bank did an audit. Review collected by and hosted on G2.com.

The user interface looked fairly decent. Review collected by and hosted on G2.com.

Canceled my PRO+ subscription and they closed the account immediately and not at the end of the subscription. You also have to cancel 30 days before renewal. So effectively, you get an 11-month subscription. I had to go thru a sales call in order to cancel.

The leads thru the website were all fake.

Not worth it. Review collected by and hosted on G2.com.

The Mobile app, other than that, nothing else Review collected by and hosted on G2.com.

I have called for over 2 months now. I have paid in full and I cannot get the issues with my account corrected. No one returns my calls or emails. Review collected by and hosted on G2.com.

I like the heat maps. I also want to be able to view more details regarding the properties. It can be beneficial in determining factors regarding properties and helpful in competitive situations. Review collected by and hosted on G2.com.

That not all of Homesnap's products are available in our MLS. Due to REIN and their sharing of data. I really like certain features and have never been able to see if they would work for me. Review collected by and hosted on G2.com.

Support and help to improve my online presence has been great through Homesnap Pro. They are responsive and professional, and helpful. I enjoy working with them. Review collected by and hosted on G2.com.

There is nothing I dislike so far. Nothing is missing but there may be other tools you have I could use. Review collected by and hosted on G2.com.

You can place ads easily on their platform. Review collected by and hosted on G2.com.

Pro user. Their emails are misleading. Support is poor at best. Wait on hold for 21 minutes to get "We are all busy. Leave a voicemail." Review collected by and hosted on G2.com.

I love that it is seamlessly paired with my MLS. This app is more user-friendly than the mobile version of our local MLS. I love that when I request a review, my clients are more likely to submit review through this app, than they are for Zillow. I really love that both the review pops up under my Google business account and Homesnap. Super easy to use. I recommend this to all of the agents in my brokerage! Review collected by and hosted on G2.com.

Nothing that I can think of right now :) Review collected by and hosted on G2.com.