Marlon R.
MR
Marlon R.
Mid-Market (51-1000 emp.)
"Fast Payroll, Seamless Onboarding but Needs Better Scheduling"
4.5/5
What do you like best about Homebase?

I do like the fact that Homebase is a growing application that meets my needs and standards. I enjoy how fast and easy it is to use when doing payroll. I also enjoy that they are updating features, such as creating polls and the ability to send videos and pictures through messaging. I appreciate that they take into account others' feedback. I find the AI professional tool very useful for guiding employees, and I love that the onboarding process is so easy. I appreciate the assistance offered in different types of realms. I like the payroll tools and the fact that they tell me who comes to work on time and who doesn’t, which is very dynamic. The initial setup was seamless, and I recommend Homebase to friends and colleagues, rating it maybe an 8.5 out of 10 depending on their usage. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

I'd like for the scheduling features to have more effectiveness without having to change your views. I would like for the filters to remain the same when it comes to different view sorts. I really suggest that the reporting category all get up on the same type of wavelength, as I do have to go into several different tabs to get what I'm looking for when it comes to certain histories and cost of sales and savings throughout weekly reporting. Review collected by and hosted on G2.com.

Response from Tiffany Hakimianpour of Homebase

We're glad to hear that you find Homebase fast and easy to use for payroll, and that you appreciate the updates and features like creating polls and sending videos. We value your feedback on the scheduling features and will take it into consideration for future improvements. Thanks for being part of the Homebase community!

Kola  J.
KJ
Kola J.
Small-Business (50 or fewer emp.)
"Streamlined Operations and Stress-Free Workflow"
5/5
What do you like best about Homebase?

I find Homebase's scheduling easy to use. The payroll system runs smoothly for me, and I appreciate how the background check feature makes hiring much more efficient. Overall, Homebase has helped me stay organized and focused on growing my company, preventing me from getting stuck in administrative tasks. The initial setup was very easy, with no problems at all. I started using it with a small team of four staff members in 2024, and it's been great for my growing number of staff. I highly recommend Homebase to any small business owner looking for an all-in-one solution that actually works. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

There is nothing I don't like about homebae Review collected by and hosted on G2.com.

Response from Tiffany Hakimianpour of Homebase

We're thrilled to hear that Homebase has been such a valuable tool for your business! Thank you for recommending us to other small business owners. Thanks for being part of the Homebase community!

Renee M.
RM
Renee M.
"Effortless Scheduling, Steep Pricing"
4.5/5
What do you like best about Homebase?

I use Homebase to schedule shifts for lifeguards and pool managers. I like that it is easy to use and saves me time by keeping all schedule requests for time off and availability in one place. Once approved, requests are blocked out in the scheduling part of the app, so I don't accidentally schedule someone. I love creating calendar templates because it makes my weekly scheduling quick and simple. Also, employees can submit time-off requests and they're directly put into the scheduling calendar, which is really convenient. I appreciate that employees can communicate, request shift trades, and once approved, these are immediately adjusted on the calendar. The initial setup was very easy, relatively intuitive, and quick for my employees, who also find it easy to use. They love that I do my schedule on it. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

I would say that for me it is the increasing cost. As a seasonal user it is becoming increasingly harder to justify the cost. Review collected by and hosted on G2.com.

Response from Tiffany Hakimianpour of Homebase

We're glad to hear that Homebase has been a time-saving and convenient tool for your scheduling needs. We understand your concern about the cost, and we continuously strive to provide value for our users. We appreciate your feedback and will take it into consideration as we work to improve. Thanks for being part of the Homebase community!

Alyssa Anne W.
AW
Alyssa Anne W.
Regional Manager and Trainer
Small-Business (50 or fewer emp.)
"Efficient All-in-One Solution with Challenging Onboarding"
4/5
What do you like best about Homebase?

I like that everything is built into one place with Homebase. Instead of using separate tools for communication, scheduling, and payroll, everything is conveniently in one spot. I really enjoy how the schedules are based off the timesheets, which makes it easier for trainers at our gym, as their classes are scheduled at the same time every week, every month, every day. I can efficiently manage additional earnings through features like adding commission for our trainers and sales associates based on attendance or sales targets. The ability to add recurring payments like Danielle’s monthly stipend directly into the payroll is really helpful. I also love the add-on features for payroll, which make handling complex pay structures much smoother. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

The only thing that does not work well is the onboarding process. Transparently, it was terrible. Every single associate and trainer minus three people needed, like, hand holding through the onboarding process. Also, it seems like there's, like, six different ways to get onboarded. You could do it through the app, you could do it through the website, you can follow these specific instructions. And, they kept sending me, like, different links and articles. It was also confusing because you would get an email that would say, click here to begin your onboarding process, but then, like, nothing worked through the email. Then it was like, oh, we'll use the app, but then, like, sometimes the app didn't work. And it was like, use the Internet web browser on your phone. Oh, use the desktop. Oh, no. Actually, the Internet web browser on your phone is the best way to do it. The desktop is the worst. It honestly made no sense. It seemed like there's no right or wrong, and so each person, it was a different hurdle until we got it figured out. A lot of them, I had to manually input their direct deposit information because they couldn't figure it out, but that's, like, the only area of Homebase that was a complete struggle for me. And instead of the software benefiting me or partnering with me, it partnered against me. I would say looking into that and trying to find further ways to make it smooth, efficient, and easy would be extremely helpful, especially when you're hopping into a new software with a team of 30 plus people. Review collected by and hosted on G2.com.

Response from Tiffany Hakimianpour of Homebase

We're glad to hear that you are enjoying the all-in-one solution that Homebase provides, especially the convenience of having scheduling, payroll, and communication in one place. We understand your frustration with the onboarding process and apologize for the difficulties you experienced. We are constantly working to improve our onboarding process to make it smoother and more efficient for our users. Your feedback is valuable, and we will take it into consideration as we continue to enhance the user experience. Thanks for being part of the Homebase community!

Abby P.
AP
Abby P.
Executive Director
Small-Business (50 or fewer emp.)
"Accurate Payroll with Minor Glitches"
4.5/5
What do you like best about Homebase?

I like that employees have to be onsite to clock in and out, ensuring they are within a certain radius of our address. If they forget to clock in or out, they have to reach out to a supervisor, which enhances accuracy. I also find the reporting feature great, as it allows me to run payroll really easily biweekly. Additionally, setting up Homebase was fairly easy once everyone signed up from the invitation they received. Lastly, it's a cost effective solution for our small nonprofit. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

Occasionally, employees aren't able to clock in and out even when they're onsite. The software just turns and doesn't actually clock them in or out, almost like a glitch. Review collected by and hosted on G2.com.

Response from Tiffany Hakimianpour of Homebase

We're glad to hear that Homebase has been a cost-effective and accurate solution for your nonprofit. We apologize for the occasional glitches with clocking in and out, and we are continuously working to improve our software to ensure a seamless experience for all users. Thanks for being part of the Homebase community!

Verified User in Hospitality
AH
Verified User in Hospitality
Small-Business (50 or fewer emp.)
"Easy-to-Use Scheduling with Color-Coded Shifts and Handy Team Notes"
5/5
What do you like best about Homebase?

Homebase is set up well and it is easy to use. I love the colors for the schedules and how it allows me to leave a shift note for my team, which is a game changer. I also love just how user friendly it is. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

I'm honestly not sure, as I have loved using it ... but the two small things that come to mind are the notification bell doesn't show you the whole time off request/ reason why, you have to go to the time off section on the left hand side to see it. Also I am confused by the fact that there is a publish the schedule button and notify no one... maybe its just user error but I am confused by that. Review collected by and hosted on G2.com.

Response from Tiffany Hakimianpour of Homebase

We're thrilled to hear that you find Homebase easy to use and that the color-coded shifts and team notes are helpful for you. We appreciate your feedback about the notification bell and the publish the schedule button, and we'll take that into consideration for future improvements. Thank you for recommending Homebase!

Katrina S.
KS
Katrina S.
Program Manager
Mid-Market (51-1000 emp.)
"Homebase Makes Scheduling and Team Communication Simple and Organized"
5/5
What do you like best about Homebase?

Homebase scheduling is especially helpful because it’s simple to use and keeps everything organized in one place. It makes it easy to build schedules, track time, communicate with staff, and quickly handle shift changes or call-offs. The biggest upside is that it saves managers time while helping employees stay informed and accountable. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

One downside of Homebase scheduling is that some features can feel limited unless you upgrade to a paid plan. It can also be frustrating if notifications are missed or if staff are not consistently checking the app, which can lead to communication issues. Review collected by and hosted on G2.com.

Response from Tiffany Hakimianpour of Homebase

We're glad to hear that you find Homebase scheduling helpful and organized. Our goal is to make it easy for managers and employees to stay on top of scheduling and communication. Thanks for being part of the Homebase community!

Melissa M.
MM
Melissa M.
Small-Business (50 or fewer emp.)
"Streamlined Scheduling and Payroll for Small Businesses"
5/5
What do you like best about Homebase?

I find Homebase easy to use for my small business. It's great that my team can handle scheduling, time-off requests, payroll, and team messaging all in one place. I appreciate the seamless operation it offers. Switching from ADP, I've been able to save money. Additionally, obtaining tax forms and documents is fairly easy, and the ability to reach the entire team with updates has been a nice feature. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

It would be nice to have employees with multiple duties they are clocking in and out for - to only be able to clock in and out for the current times. I do have to manually go in every day and change things around for certain employees. Also, it would be nice if they can only clock in and out when they are in my business. I'm not sure how far away they have to be to do this, but I've caught several instances where they clock in prior to being in my business 15-20 minutes early. Only with my cameras am I able to make sure they are being honest since I'm not in the business every day. Review collected by and hosted on G2.com.

Response from Tiffany Hakimianpour of Homebase

We're glad to hear that Homebase has been a valuable tool for your small business, making scheduling, payroll, and team communication easier for you and your team. Thanks for being part of the Homebase community!

Shyanne M.
SM
Shyanne M.
Small-Business (50 or fewer emp.)
"Simplifies Scheduling and Communication Efficiently"
5/5
What do you like best about Homebase?

I really like how easy Homebase is to use. Everyone always says it's just so easy when they sign up and they never have any issues. The scheduling and messaging system are also great. The messaging system is my favorite because I can send messages right when I think of something, and we can make group chats too. It's a great experience overall because it allows viewing of salaries and borrowing money from next week's check if needed. I also appreciate how simple it makes keeping in contact with everyone, even if they're not there for the day. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

Sometimes the login process lags a little bit, and it kicks people out and doesn't let them log back in. I do wish that would be fixed. Review collected by and hosted on G2.com.

Response from Tiffany Hakimianpour of Homebase

We're thrilled to hear that you find Homebase easy to use and that the scheduling and messaging systems are working well for you. We appreciate your feedback about the login process and will work to improve that experience for you. Thanks for being part of the Homebase community!

Patrick M.
PM
Patrick M.
Company Owner
Small-Business (50 or fewer emp.)
"Easy Time Tracking and Attendance—Perfect for On-Site Work"
4.5/5
What do you like best about Homebase?

Homebase made it easy to keep track of when my employee actually clocked in and out at the work truck instead of me having to text or call to confirm. The biggest benefit for me was having one simple place to check hours, see attendance, and avoid confusion about start times. It helped keep things organized and gave me more peace of mind, especially when work started on-site instead of at a fixed location. Review collected by and hosted on G2.com.

What do you dislike about Homebase?

What I liked least was that the app could feel a little clunky at times, especially for quick mobile clock-ins when work starts on-site. For a small business, you want the process to be as simple and fast as possible. I think the web user interface for managing all of it could be more streamlined. Review collected by and hosted on G2.com.

Response from Tiffany Hakimianpour of Homebase

We're glad to hear that Homebase has made tracking time and attendance easier for you, especially for on-site work. We appreciate your feedback about the app's user interface and will take it into consideration for future improvements. Thanks for being part of the Homebase community!