--- title: Hiya Connect Branded Call Reviews meta_title: 'Hiya Connect Branded Call Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 137 reviews by the users' company size, role or industry to find out how Hiya Connect Branded Call works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 137 scale: '5' date_modified: '2026-07-09' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Hiya Connect Branded Call Reviews **Vendor:** Hiya **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.7/5.0 **Total Reviews:** 137 ## About Hiya Connect Branded Call Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their business name on outbound calls made to over 500M+ mobile phones worldwide. The growth of spam, scam and fraud calls has eroded trust on the voice channel. 87% of consumers won't answer a call when they see an unknown number on their screen. This inability to effectively reach customers via phone is eroding customer satisfaction and retention - and ultimately your bottom line. Branded caller ID allows companies to control how their outbound calls display on the call recipients' device by each individual phone number. Create better customer experiences and optimize your outbound calling operations with adding identity to your outbound calls with Hiya Connect Branded Call. ## Hiya Connect Branded Call Pros & Cons **What users like:** - Users find Hiya Connect Branded Call's **ease of use** crucial for managing calls and improving client interactions effectively. (20 reviews) - Users appreciate the **helpfulness of Hiya Connect** , making calls stand out and reducing spam issues for businesses. (19 reviews) - Users appreciate the **easy setup** of Hiya Connect Branded Call, enabling quick configurations and seamless management. (14 reviews) - Users praise the **world-class customer support** from Hiya Connect, enhancing their confidence and operational efficiency. (11 reviews) - Users value the **reliable identification** features of Hiya Connect, enhancing call answer rates and boosting sales effectiveness. (11 reviews) - Efficiency (9 reviews) - Users appreciate the **sales improvement** driven by HIYA Connect, boosting call engagement and brand presentation significantly. (9 reviews) - Customer Service (8 reviews) - Intuitive (7 reviews) - Business Tools (5 reviews) **What users dislike:** - Users often face **call issues** with Hiya Connect due to limited device compatibility and poor customer service. (6 reviews) - Users find the service **very expensive** and not worth the limited features offered compared to competitors. (6 reviews) - Users report **number issues** with Hiya Connect, including misrepresentation and challenges in renaming phone numbers. (4 reviews) - Users experience **poor reporting** with Hiya Connect, feeling delays hinder their overall satisfaction and effectiveness. (4 reviews) - Users highlight the **limited features** of Hiya Connect Branded Call, affecting device compatibility and customer service experience. (3 reviews) - Users find the **high cost** challenging, particularly for small companies, despite eventual benefits from Hiya Connect. (2 reviews) - Users find the **data analysis limited** due to reliance on pre-made charts and syncing issues with stats. (2 reviews) - Inadequate Reporting (2 reviews) - Limited Customization (2 reviews) - Users note the **limited features** of Hiya Connect, suggesting enhancements for better customization and information access. (2 reviews) ## Hiya Connect Branded Call Reviews ### 1. HIYA - providing world class service **Rating:** 5.0/5.0 stars **Reviewed by:** Jacques E. | Head of Dialler Management at Rewardsco Contact Centres, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Hiya Connect Branded Call?** Using the branded caller ID has made a massive difference in our connect rates. We have seen substantial improvement not only in the number of people we connect to, but also the improved brand image linked to a trusted branded call. In addition, the support received from the entire HIYA team, especially our customer service manager is world class. We trust that they are just a call away **What do you dislike about Hiya Connect Branded Call?** No dislikes at all. This is a must have product offering **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Connect rates and brand image ### 2. Incredible tool, friendly UI **Rating:** 5.0/5.0 stars **Reviewed by:** Elio V. | Real Time Work Force - CRM Management , Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2024 **What do you like best about Hiya Connect Branded Call?** The insights and feedbacks about the numers we use on the platform. So helpful. **What do you dislike about Hiya Connect Branded Call?** Downsides por Hiya maybe can be that sometimes when you brand it takes days to be approved. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** HIYA help us solves the spamming of our numbers, also they do our Branding so our clients can verify that we are calling from a certified company. ### 3. Useful metrics and graphic branding **Rating:** 4.5/5.0 stars **Reviewed by:** E B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Hiya Connect Branded Call?** HIYA lets our clients know who is calling and increases contact rates. Graphic branding is a nice touch. Metrics within the HIYA dashboard are useful. **What do you dislike about Hiya Connect Branded Call?** It can be pricey. Only about 25% of calls receive branding and metric tracking. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Gives us additional info to determine if a phone number is being tagged as spam/scam call. ### 4. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Jay P. | Network Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Hiya Connect Branded Call?** Brining Caller ID to a better level. Adds much needed security to help combat spam callers. **What do you dislike about Hiya Connect Branded Call?** cost is a bit high if your a small company **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Just like email spam. If your not on the allow list, you can get marked as a spam caller ### 5. Excellent execution for your phone base usage **Rating:** 5.0/5.0 stars **Reviewed by:** Juan G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2024 **What do you like best about Hiya Connect Branded Call?** The fact that our customers can see our Brand/Logo with a short information on our call reason is something incredibily helpful. Specially with the new generation mostly on SMS/Chats this will help greatly our reachability! It's very easy to use and you can set it up in a few minutes. I highly recommend! **What do you dislike about Hiya Connect Branded Call?** We need it running on all canadian carriers & phone companies! **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** No more Spammed numbers, infos about our company shown on the caller ID. It's helpful to make sure our customers answer our calls! ### 6. Intuitive admin page, responsive team **Rating:** 4.0/5.0 stars **Reviewed by:** Dave P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2023 **What do you like best about Hiya Connect Branded Call?** I believe that "the people are the product", and in most cases Hiya's team is very quick to reply, when I ask for assistance. Beyond that, the Hiya portal is intuitive and easy, and getting the branded caller ID set up is an easy process. Branded ID services shouldn't take hours of time to set up and maintain - and since Hiya Connect doesn't take hours, I appreciate that. Hiya's team has been quick to give us integration docs when we've asked for them, though the beauty of their online portal is you can still use it if you're not building an integration. **What do you dislike about Hiya Connect Branded Call?** Renaming groups of your phone numbers could be made easier (right now, to bulk-rename several numbers, you'd need to fill out Hiya's bulk-upload form each time). The bulk-upload form, while it exports perfectly fine from Microsoft Excel, does run into some snags when you export it from Google Sheets. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** We mostly use Hiya for caller ID branding. We find that of the leads who answer our calls, the ones who get shown our name on their screen have a higher intent to go further through our funnel. ### 7. Best Caller ID service for companies with multiple phone numbers **Rating:** 5.0/5.0 stars **Reviewed by:** Farhad F. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Hiya Connect Branded Call?** Trust and Recognition Reduced Spam and Scam Calls Professionalism Increased Answer Rates Customization **What do you dislike about Hiya Connect Branded Call?** Nothing in particular. I just like them to have a didicated support portal in the next step **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** The Likely spam recognition by carriers increasing the answer rate ### 8. Jury is out at the moment. **Rating:** 2.5/5.0 stars **Reviewed by:** James W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Hiya Connect Branded Call?** Account management has been excellent. Very pro-active and supportive to get us on board. **What do you dislike about Hiya Connect Branded Call?** Not yet seen any MI that suggests it's making a tangible difference to my business. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Contact Rate with customers ### 9. Hiya Branded Caller ID **Rating:** 4.5/5.0 stars **Reviewed by:** Corey L. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Hiya Connect Branded Call?** It has really increased our answer rates. It helped our customers recognize and seperate our calls from spam callers. It was very simple to get deployed and provides lots of useful information. **What do you dislike about Hiya Connect Branded Call?** I have nothing I currently dislike about the product at this time. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** It prevents our calls from being labeled as spam. ### 10. Positive experience so far ! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Hiya Connect Branded Call?** The reduction in our phone lines being marked as "spam" is really positive. Customers that are captured with the branded calling are confident in us being who we say we are ! **What do you dislike about Hiya Connect Branded Call?** The dashboard is fairly limited in the information it provides currently. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Customers appear to be more confident knowing who is calling. ### 11. Very easy to set up. Worked right away. **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin T. | Marketing manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Hiya Connect Branded Call?** How our calls look now is great. Also more importantly we're not showing up as suspected spam on Android anymore. Very easy to set up and use. **What do you dislike about Hiya Connect Branded Call?** So far the data isn't show a huge uplift in connection / quote drates which is surprising. Will keep an eye on it over time though **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Helping us not show up as spam calls on android ### 12. Great Company to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Derick T. | Head of Acquisitions (Lead Gen), Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Hiya Connect Branded Call?** Hiya is probably the company that offers the best support I have ever worked with. They are very responsive and provide additional reporting that gives you insights you can't directly get from the platform. I have worked with Ana as our account manager for a few years now and she is excellent. **What do you dislike about Hiya Connect Branded Call?** Overall the platform data can be somewhat limited, but account managers make up for this with custom offline reporting that they can provide. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Caller IDs for our call centre, and also phone number verification and spam treatment. ### 13. After >1 year of collaboration with Hiya, our contact rate have improved! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2024 **What do you like best about Hiya Connect Branded Call?** In our case, our company is dedicated to debt collection and it is very important to reach all our customers, since we have been using hiya our contact rate has increased remarkably and our numbers are not being “flagged” as spam. **What do you dislike about Hiya Connect Branded Call?** We would like to continue working on increasing the number of users who can view Hiya on their phones. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** As we are dedicated to debt collections it is a handicap for us to increase contactability due to the volume of calls we issue from our numbers, many of which in the past have been “flagged” as spam. ### 14. Works great in Canada - better branded calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 01, 2024 **What do you like best about Hiya Connect Branded Call?** Our company had challenges with our outbound calls being triggers as "likely spam" for our frequent dialers (who are calling existing customers only) and the Hiya solution not only addressed that issue but also gave us great branding options for our calls **What do you dislike about Hiya Connect Branded Call?** no issues at this time, been using for 2 months and works as advertised **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** wanted better branded calls and avoid the "likely spam" tag ### 15. Hiya Connect Branded Caller ID **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2024 **What do you like best about Hiya Connect Branded Call?** Hiya Branded Caller ID is a beneficial resource to provide a streamlined client experience. Connectivity and brand recognition have increased. **What do you dislike about Hiya Connect Branded Call?** We have not experienced downsides to utilizing Hiya Branded Caller ID. We do need to increase consistency across Team Members on informing clients what will display on their device when we contact them. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Improving answer rates and highlighting areas of opportunities that we can focus on to improve the ways in which we engage with clients. ### 16. If Spam tags is an issue, Hiya is the solution! **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul E. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Hiya Connect Branded Call?** more than half of our phone numbers were showing to customers as Likely Spam. With Hiya, not only we got rid of this issue, but our answer rate went up as well. **What do you dislike about Hiya Connect Branded Call?** More Data on Dashboard. Would love to see more carriers on there, not just Samsung and Rogers. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Spam Tags and Branded Calling ### 17. Recognition for calls to be picked up and eliminated our numbers turn to spam **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew J. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about Hiya Connect Branded Call?** Having numbers stop going as spam is huge. Also having the branded ID is great **What do you dislike about Hiya Connect Branded Call?** Nothing. It has been great. Would reccomend to all. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Having a high volume of calls going out it has made more pickups for our sales reps resulting in more sales ### 18. Innovation Based Value Added Technology Service **Rating:** 4.5/5.0 stars **Reviewed by:** Sudipto R. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Hiya Connect Branded Call?** Adding Authenticity to Outgoing Calls, Solves Identity Issue, Spam Issue for Mobile Calls; Ease of Use unlike the Traditional CNAM Method, Simple to Implement the Service, Good Customer Service. **What do you dislike about Hiya Connect Branded Call?** Pricing Needs to Come down to cover other carriers, SMS is still out of purview and works only for voice calls, **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Contact % has been positively impacted by having ajuthenticity on outgoing calls ### 19. Having a dedicated account manager is key to success with Hiya. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2024 **What do you like best about Hiya Connect Branded Call?** using branded caller ID is easy to use, quick to implement and provides the analytics that are of interest to our company. Customer support with a dedicated account manasger has been key. **What do you dislike about Hiya Connect Branded Call?** Unknown about whrether or not they will be able to brand on AT&T in the future. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** We have much fewer numbers being tagged as spam when they are legitimate numbers. ### 20. Hiya Branded Calling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Hiya Connect Branded Call?** Strong support from the Hiya team with timely responses and consistent reliable branded calling service. **What do you dislike about Hiya Connect Branded Call?** No downsides that i've experienced with Hiya. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Providing our customers with confidence that if/when they hear from us on a live order, it is our company that is calling and not a spam/robocaller. ### 21. Excellent for analytics and spam prevention **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Hiya Connect Branded Call?** We are able to help our customers identify that we are trying to call them through a company logo, label as well as a call reason **What do you dislike about Hiya Connect Branded Call?** The console has a 2 day delay with regards to stats, however this is not a major issue as most companies are able to monitor this in house. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** It helps prevent our CLI's from getting a spammed status unnecessarily. ### 22. Great improvement for my answering rate **Rating:** 5.0/5.0 stars **Reviewed by:** Fernando C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2024 **What do you like best about Hiya Connect Branded Call?** The incresed answering of our calls and control of caller ID reputation **What do you dislike about Hiya Connect Branded Call?** it works as described so there is nothing to dislike **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** The answering rate of our calls ### 23. Best caller ID services **Rating:** 5.0/5.0 stars **Reviewed by:** Harshal P. | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Hiya Connect Branded Call?** Our Business number was showing up as suspected spam because of which the business was incurring loss and losing customers. After we collobrate with hiya all our numbers and being showed with the business name which has helped us in displaying us as a business more professionally **What do you dislike about Hiya Connect Branded Call?** Nothing as such we never encounterd any issues **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Our Business has gain more cutomers because of the branded call services which has directly increased our sales. ### 24. Branded Calls on the receiving end **Rating:** 4.5/5.0 stars **Reviewed by:** Randy N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about Hiya Connect Branded Call?** The person called is more likely to answer the call. **What do you dislike about Hiya Connect Branded Call?** Quicker tune around on all carriers. However known trunaround with the carrier. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Providing a better chance for the called party to answer. Cell phone only. ### 25. Best option to get your calls branded **Rating:** 5.0/5.0 stars **Reviewed by:** Ramin B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2024 **What do you like best about Hiya Connect Branded Call?** We recently partnered with Hiya, and Jay has been outstanding in setting up and meeting with us weekly. Hiya has significantly improved our right party connects, and our calls are no longer marked as spam. This has been a valuable enhancement for us. **What do you dislike about Hiya Connect Branded Call?** I cant think of anything as they have been great. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Connect with more prospects. ### 26. Hiya is an Effective Platform With a Helpful Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Hiya Connect Branded Call?** The user interface is easy to navigate, and it improves our company contact rate. **What do you dislike about Hiya Connect Branded Call?** There's nothing so far that's stood out as a dislike. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Showing our brand identity to engage customers, and increase contact rate. ### 27. Efficient product **Rating:** 4.5/5.0 stars **Reviewed by:** Hugues S. | C.E.O., Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2024 **What do you like best about Hiya Connect Branded Call?** Very easy to use and to implement. Good customer support **What do you dislike about Hiya Connect Branded Call?** No problem concerning the use of the product **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Best efficiency of the outgoing calls - more answers from customers ### 28. Hiya are an engaging and friendly team, providing a service that drives positive end customer impact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Hiya Connect Branded Call?** A simple & scalable solution with little internal tech impact **What do you dislike about Hiya Connect Branded Call?** We always want richer data, but the team are rising to the challenge **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Improving our ability to connect with our customers ### 29. Increase our connection rate **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Hiya Connect Branded Call?** that I can get our number unspammed as needed **What do you dislike about Hiya Connect Branded Call?** I wish it had our logo showing on the ID **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** we were being labeled as spam all the time ### 30. No more spam complaints 🥳 **Rating:** 4.5/5.0 stars **Reviewed by:** Robert R. | Director of Business Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Hiya Connect Branded Call?** We love visualizing how our calls looks on people's phones, and the added benefit of standing out to our prospects. Love the sales team being confident that they aren't being marked as SPAM. **What do you dislike about Hiya Connect Branded Call?** Nothing really. It's pretty "set it and forget it", although we should defintely spend more time A / B testing our images and copy. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Getting through to our prospects and standing out in a unique way. ### 31. Call Branding is a Must **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 02, 2023 **What do you like best about Hiya Connect Branded Call?** With the different mobile providers, using Hiya is a must to display your company's name for customers. More and more people receive unknown and spam calls that are unanswered. **What do you dislike about Hiya Connect Branded Call?** The only dislike so far is getting faster response for setup from AT&T. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Displaying our company's caller id and not showing up as spam or unknow on mobile devices. ### 32. A MUST HAVE for all businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Donna B. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Hiya Connect Branded Call?** It makes businesses look so much more professional, especially those who make a large amount of outbound calls. Hiya also offers peace of mind to end users that the call is legit and in return they are more likely to answer. **What do you dislike about Hiya Connect Branded Call?** The reporting needs the ability to run cumulative reports. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Its helping our customers increase their answer rate. ### 33. Great console with metrics, great customer service, better price than competitors. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Hiya Connect Branded Call?** Shows our business name on all service provider's caller IDs and logo on some as well. **What do you dislike about Hiya Connect Branded Call?** I dislike nothing about it. It works great. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Gaining trust with prospects by showing up with the company name on the caller ID and not appearing as spam/scam likely. ### 34. Hiya is Great! **Rating:** 4.0/5.0 stars **Reviewed by:** Brianna C. | Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Hiya Connect Branded Call?** I enjoy their self-service options and we are able to have issues resolved quickly. Enjoy being able to look at the data as well. **What do you dislike about Hiya Connect Branded Call?** More engagement from our point of contact **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** More data breakdowns ### 35. Does exactly what they say it does **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph H. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about Hiya Connect Branded Call?** Easy to access/use portal for managing account **What do you dislike about Hiya Connect Branded Call?** Nothing. Great product/solution for branded caller ID **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Branded caller ID for sales team. Cool options for logo/message that will show on some devices. Great solution if you want who your calling to know it's your company calling ### 36. Best experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrei S. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2023 **What do you like best about Hiya Connect Branded Call?** Helps me by getting more calls to my bussiness. **What do you dislike about Hiya Connect Branded Call?** I do not really have something that I dislike about this application. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** It helps us by providing more calls and then more profits. ### 37. What we were looking for **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Hiya Connect Branded Call?** Having a branded caller ID allowed us to reach more customers and not look so sketchy when a random number shows on their screens. **What do you dislike about Hiya Connect Branded Call?** Not every phone/carrier supports the logo aspect part but it's still beneficial **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** More answered calls ## Hiya Connect Branded Call Discussions - [What is Hiya Connect used for?](https://www.g2.com/discussions/what-is-hiya-connect-used-for) - 3 comments - [View Hiya Connect Branded Call pricing details and edition comparison](https://www.g2.com/products/hiya-connect-branded-call/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-09+17%3A04%3A18+-0500&secure%5Bsession_id%5D=5bbc1e51-ffa3-491d-8864-9fa3bed75018&secure%5Btoken%5D=b2bc649e3a2842444b0393de48bca247af6c0879be19173ba1f7b07c56d84d23&format=llm_user) ## Hiya Connect Branded Call Integrations - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) ## Hiya Connect Branded Call Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization ## Top Hiya Connect Branded Call Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,367 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,432 reviews)