--- title: Hiya Connect Branded Call Reviews meta_title: 'Hiya Connect Branded Call Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 137 reviews by the users' company size, role or industry to find out how Hiya Connect Branded Call works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 137 scale: '5' date_modified: '2026-07-07' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Hiya Connect Branded Call Reviews **Vendor:** Hiya **Category:** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) **Average Rating:** 4.7/5.0 **Total Reviews:** 137 ## About Hiya Connect Branded Call Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded Call allows companies to display their business name on outbound calls made to over 500M+ mobile phones worldwide. The growth of spam, scam and fraud calls has eroded trust on the voice channel. 87% of consumers won't answer a call when they see an unknown number on their screen. This inability to effectively reach customers via phone is eroding customer satisfaction and retention - and ultimately your bottom line. Branded caller ID allows companies to control how their outbound calls display on the call recipients' device by each individual phone number. Create better customer experiences and optimize your outbound calling operations with adding identity to your outbound calls with Hiya Connect Branded Call. ## Hiya Connect Branded Call Pros & Cons **What users like:** - Users find Hiya Connect Branded Call's **ease of use** crucial for managing calls and improving client interactions effectively. (20 reviews) - Users appreciate the **helpfulness of Hiya Connect** , making calls stand out and reducing spam issues for businesses. (19 reviews) - Users appreciate the **easy setup** of Hiya Connect Branded Call, enabling quick configurations and seamless management. (14 reviews) - Users praise the **world-class customer support** from Hiya Connect, enhancing their confidence and operational efficiency. (11 reviews) - Users value the **reliable identification** features of Hiya Connect, enhancing call answer rates and boosting sales effectiveness. (11 reviews) - Efficiency (9 reviews) - Users appreciate the **sales improvement** driven by HIYA Connect, boosting call engagement and brand presentation significantly. (9 reviews) - Customer Service (8 reviews) - Intuitive (7 reviews) - Business Tools (5 reviews) **What users dislike:** - Users often face **call issues** with Hiya Connect due to limited device compatibility and poor customer service. (6 reviews) - Users find the service **very expensive** and not worth the limited features offered compared to competitors. (6 reviews) - Users report **number issues** with Hiya Connect, including misrepresentation and challenges in renaming phone numbers. (4 reviews) - Users experience **poor reporting** with Hiya Connect, feeling delays hinder their overall satisfaction and effectiveness. (4 reviews) - Users highlight the **limited features** of Hiya Connect Branded Call, affecting device compatibility and customer service experience. (3 reviews) - Users find the **high cost** challenging, particularly for small companies, despite eventual benefits from Hiya Connect. (2 reviews) - Users find the **data analysis limited** due to reliance on pre-made charts and syncing issues with stats. (2 reviews) - Inadequate Reporting (2 reviews) - Limited Customization (2 reviews) - Users note the **limited features** of Hiya Connect, suggesting enhancements for better customization and information access. (2 reviews) ## Hiya Connect Branded Call Reviews ### 1. Reliable Branded Calling with Measurable Results **Rating:** 3.5/5.0 stars **Reviewed by:** Chris G. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Hiya Connect Branded Call?** What I like best about Hiya Connect Branded Calling is that it allows our customers to immediately recognize that a call is coming from our organization. By displaying our company name instead of being flagged as "Spam Likely" or appearing as an unknown number, it increases trust, improves answer rates, and helps us connect with customers more effectively. The value was evident almost immediately after implementation, making it a simple solution with a significant positive impact. **What do you dislike about Hiya Connect Branded Call?** One minor drawback is that, on occasion, we need to contact Hiya to work with carriers when our branded calls begin displaying as "Spam Likely" again. While this does not happen often and Hiya has been responsive in addressing the issue, it can be an inconvenience because call answer rates are negatively impacted until the carrier updates are completed. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** After implementing Hiya Branded Calling, we observed a noticeable increase in answered calls. Displaying our company name on incoming calls helped build trust and encouraged more customers to answer. ### 2. Quick Results with a Straightforward, No-Setup Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin K. | Apprentice Electrician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Hiya Connect Branded Call?** One of the biggest advantages was how quickly we saw results without needing any complicated technical setup or integrations. The process was straightforward, easy to manage, and we were able to start seeing value almost immediately. **What do you dislike about Hiya Connect Branded Call?** If I had to point out a downside, it would probably be that it can take a little time for branded caller information to consistently display across all carriers and devices. While the overall results have been very positive, there can occasionally be differences in how the branding appears depending on the customer’s phone network or handset. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Since using Hiya, we’ve noticed better customer reach, improved pickup rates, and fewer calls being incorrectly flagged or mislabelled as spam. Overall, it’s been a simple but very effective solution for improving communication and customer trust. ### 3. Effortless Branding with Boosted Call Recognition **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron W. | Strategy Director &, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Hiya Connect Branded Call?** I like that Hiya Connect Branded Call is easy to use and it was very easy to implement. I appreciate how it allows me to track the data of answer rates and it seems to have increased the response rates among leads who provide their contact info and receive our outbound calls. **What do you dislike about Hiya Connect Branded Call?** I think possibly it'd be nice if it had some sort of bulk pricing where you have a flat rate of cost. I'd say keep doing what they're doing. I think the more analytics they can provide and proof of the branded calls showing up, and if we're able to track that, it would be great. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I use Hiya Connect Branded Call to register my calls so they don't show up as spam, and it brands them with our logo. It's easy to use and implement, and it helps us track data, increasing answer rates among leads. ### 4. Essential for Outgoing Calls **Rating:** 4.5/5.0 stars **Reviewed by:** Alexandre B. | Deputy Manager CTO, Enterprise (> 1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Hiya Connect Branded Call?** I find that the solution is well constructed and we have a good relationship with our account manager who responds quickly to our requests. I also find that they are quite proactive. **What do you dislike about Hiya Connect Branded Call?** I think their user interface on the back-office platform could be a bit clearer and a bit easier to use. It's not always easy to find exactly what you want to look at. And it would be interesting to also be able to configure alerts based on certain changes in a KPI. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** We use Hiya Connect Branded Call to brand our calls and increase our answer rates. This allows our customers to regain confidence in the number calling them, increasing our connectivity rate. ### 5. Customization Power Boosts Call Credibility **Rating:** 4.5/5.0 stars **Reviewed by:** Majdi D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Hiya Connect Branded Call?** I like that Hiya Connect Branded Call is customizable and personalized for each of our lines. We have over 600 lines, and it's great that we can brand them individually in different ways. During our cold calls for our financial services, having the caller's name, company name, logo, and the reason for the call displayed adds credibility. This feature helps increase our pickup ratio and reduces our spam rate. I also find it beneficial for branding calls, which I think is cutting-edge technology. **What do you dislike about Hiya Connect Branded Call?** The console is a bit not advanced. The way we upload numbers and make changes on the console is still in its early stage. I believe they need to invest more in that technology and the way it is managed by the admin. The initial setup was a little bit challenging in terms of creating the branding for each line, especially with having over 600 lines and over 1,200 numbers to be branded. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I use Hiya Connect Branded Call to boost credibility on cold calls. Customizing caller ID with logos and reasons increases pickup rates and reduces spam rates. Its branding technology makes calls more professional. ### 6. Effortless Branding with Increased Contact Rates **Rating:** 5.0/5.0 stars **Reviewed by:** Ricky M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Hiya Connect Branded Call?** I use Hiya Connect Branded Call to brand my calls, ensuring they show the name of my business, which increases my contact ratio. Once the numbers are set up on the Hiya website, I don't have to do anything except monitor the number of calls my team makes. I can see the contact rate automatically jump by 15 to 20%. The initial setup is very simple and self-explanatory, so anyone can set it up within minutes. This product eliminates the problem of calls being labeled as scam likely, potential fraud, or telemarketer. It helps increase my number of sales, thus making my business more profitable. Overall, I find everything amazing about Hiya Connect Branded Call, with no issues to mention. **What do you dislike about Hiya Connect Branded Call?** I don’t have any issues with hiya **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya Connect Branded Call brands my calls to show my business name, eliminating being labeled as scam likely. It increases my contact ratio by 15-20%, boosting sales and profitability effortlessly. ### 7. Boosted Call Response Rates with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Fayetteville F. | Technical Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Hiya Connect Branded Call?** I like how easy Hiya Connect Branded Call is to use, especially when it comes to adding new numbers. Managing the setup for new team members is really easy. I also appreciate that it helps ensure our business calls aren't mislabeled as spam, which means more of our calls are actually answered now. This has really improved our communication with clients because they see it's a company number and not some random call. The initial setup was very easy and they guide you through the process. Overall, we are very happy with the service. **What do you dislike about Hiya Connect Branded Call?** I think they could improve the initial onboarding process by making it a bit faster. We had to wait around twenty-four hours, and if that could be improved or they could add more value for businesses, it'd be great. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I use Hiya Connect Branded Call to ensure our calls are recognized as business-related, reducing the chance of being labeled as spam. It solves the problem of unanswered calls as more people answer when they see it's a company number. ### 8. Increased Connect Rates and Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Marketing Director, Medical Devices, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Hiya Connect Branded Call?** I use Hiya Connect Branded Call for outbound calls to warm prospects, and it has helped build trust by showing our prospects and customers that we are calling them. One thing I really like is how it has increased our answer and connect rate by 50% or more. Another aspect I appreciate is the simple and easy-to-use web interface, which allows me to easily add or update numbers to our program. The initial setup was very easy; I added my numbers and waited for approval. Once approved, we saw an immediate increase in our answer rate. Overall, I'm very satisfied, having used it with my team of four for the past two years. **What do you dislike about Hiya Connect Branded Call?** Not applicable **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya Connect Branded Call builds trust by showing prospects and customers we are calling. It increased our answer and connect rates by over 50%, and the web interface is simple to use for managing numbers. ### 9. Easy to use Number Branding, Though Carrier Support Is Limited **Rating:** 3.5/5.0 stars **Reviewed by:** Sayad H. | Head of IT Infrastructure, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Hiya Connect Branded Call?** It helps improve the branding of our numbers and keeps their reputation in a clean state. The interface is easy to use and straightforward, and the support option makes it simple to get in touch whenever we need help. **What do you dislike about Hiya Connect Branded Call?** It isn’t available for all carrier types; only certain carriers are supported. I also haven’t seen any option for AI integration so far. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** We were having an issue where our calls were being marked as spam by the recipient. Since we implemented hiya, this problem has been happening less often. ### 10. Logo and Caller Name Display Dramatically Boosted Our Connect Rate **Rating:** 4.0/5.0 stars **Reviewed by:** Tony H. | Director of IT, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Hiya Connect Branded Call?** Being able to display our logo icon along with our name and the call reason has dramatically increased our connect rate. It has also reduced the chances of our calls being flagged as spam. **What do you dislike about Hiya Connect Branded Call?** One side effect of showing our company name is that it has led to some cold-call prospects rejecting our calls. On the plus side, they don’t flag us as spam. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Before Hiya, our numbers were getting flagged as spam within days of being assigned a new number. Since switching, we haven’t had a single number flagged as spam. ### 11. Simple Setup, Enhanced Call Recognition **Rating:** 4.5/5.0 stars **Reviewed by:** Nick H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Hiya Connect Branded Call?** I like that Hiya Connect Branded Call is easy to set up and it tells you if your number is recognized as spam or not. This feature provides a nice, easy, quick way to identify which numbers are flagged as spam so we can address them in our VoIP platform. **What do you dislike about Hiya Connect Branded Call?** I don't always want branded calls. Often, when you're cold calling, you don't wanna have branded calls because people might avoid your call. So having an ability to toggle it on and off quickly would be good. And it also takes quite a long time for your number to be approved. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I use Hiya Connect Branded Call to ensure people recognize who is calling, solving the issue of unrecognized numbers. It makes call branding easy, improving our outreach by giving people a chance to recognize our recruitment company. ### 12. Boosts Answer Rates, Needs Carrier Integration **Rating:** 4.0/5.0 stars **Reviewed by:** Desmond A. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Hiya Connect Branded Call?** I like that our answer and contact rate has significantly picked up with Hiya Connect Branded Call, and I appreciate the ability to add new numbers instantly. I find it easier to grow our marketing and appreciate that we can shift when needed and do it self-serve. Hiya Connect Branded Call has a better and wider reach to customers than other companies. **What do you dislike about Hiya Connect Branded Call?** I would like to see call cellphone carriers included. Some cellphone carriers don't accept or validate Hiya branded calls. It took a minute to understand all of the tools and functions available. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya Connect Branded Call helps solve spam labeling issues, significantly boosts our answer and contact rates, and allows us to add new numbers instantly. It makes marketing growth easier with self-service options and a better, wider reach to customers. ### 13. Intuitive UI with Essential Data Features **Rating:** 4.5/5.0 stars **Reviewed by:** Yael O. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Hiya Connect Branded Call?** I use Hiya Connect Branded Call mainly for reporting and branding, and I really like its natural and easy-to-use UI. The information is easily approachable, clearly displayed, and placed in natural spots, which I find very helpful. Most menus have a download CSV button, which is a must for me, and I love that feature. The initial setup was a breeze, definitely a 10/10 experience. **What do you dislike about Hiya Connect Branded Call?** The fact that you cannot give 'names' to phone numbers, you can only add tags, I would love to have names paired with tags **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I use Hiya Connect Branded Call for reporting and branding. Its natural, easy-to-use UI ensures I never have to look elsewhere for options. The ability to easily download CSV files is essential for my workflow. ### 14. Good Reputation Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about Hiya Connect Branded Call?** The support is great. The team is very helpful with any of our questions and troubleshooting on number performance. The reporting features are what I like most. We have several numbers, and it’s really helpful to be able to pull reports for each one. **What do you dislike about Hiya Connect Branded Call?** I was disappointed when we could no longer keep AT&T under their account and had to find another source for those branded calls. **Recommendations to others considering Hiya Connect Branded Call:** Use different numbers for different departments or areas of outbound calling to track connectivity better. When you pull reports, it will give you an idea of what is working and what isn't working as far as numbers go. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** We use Hiya for caller ID and Reputation Management issues so that our clients know when we are calling them. ### 15. Effortless Branding and Improved Answer Rates **Rating:** 4.5/5.0 stars **Reviewed by:** Preston S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Hiya Connect Branded Call?** I like Hiya Connect Branded Call because it helps in branding our calls and avoiding spam labels. It's great that it lets our customers know who is calling, which really improves our answer rates. What I like most is the ease of use, the minimal setup, and maintenance. It's very helpful. The initial setup was very easy too; I just sent over a list of numbers, and the employees handled the rest. That's really convenient. **What do you dislike about Hiya Connect Branded Call?** Sometimes on some of the carriers it does not show the same thing I am being told the customers are seeing when we call. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I use Hiya Connect Branded Call to brand our calls, avoid spam labels, and improve our call answer rate by showing customers who's calling. ### 16. Streamlined Communication, No Spam Hassles **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Hiya Connect Branded Call?** I like that the dashboard of Hiya Connect Branded Call is super easy to use. I also like that we don't have to change phone numbers, and all our reps have branded calls going out to multiple people. It makes it so that our customers know when we're calling, and not having spam calls go out is fantastic. The initial setup was very easy, and the team was very informative. **What do you dislike about Hiya Connect Branded Call?** Everything is great **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya Connect Branded Call stops our calls from being marked as spam and provides great branding. It ensures customers know when we're calling and prevents spam. The dashboard is super easy, and we don't have to change phone numbers, allowing branded calls to go out to multiple people effortlessly. ### 17. Eliminates Spam Calls, Enhances Brand Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Darin L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Hiya Connect Branded Call?** I use Hiya Connect Branded Call to display our company name and branding on calls, which I really appreciate because it stops our calls from showing up as potential spam and identifies us with our store name. I like that the user interface is easy; it's straightforward to understand and navigate, making it simple to upload our brand. The initial setup was very easy, and we got started in minutes. I haven't had any issues with Hiya. **What do you dislike about Hiya Connect Branded Call?** There is nothing I don't like about the software **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya Connect Branded Call stops our calls from being flagged as spam by showing our store name, and the easy user interface makes it simple to upload our brand. The setup was quick, taking just minutes. ### 18. Easy Setup, Helpful Onboarding, and Straightforward Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2026 **What do you like best about Hiya Connect Branded Call?** Easy to set up, and the customer success team was incredibly helpful during onboarding. The dashboard and reporting are straightforward, which makes it easy to get clear information about our calling efforts. Pricing was also attractive compared to other third-party reputation and branding companies. **What do you dislike about Hiya Connect Branded Call?** So far, I don’t have any dislikes. I’m just getting started, and I haven’t run into anything negative yet. Overall, it’s been a great experience so far. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Our calls are showing up as “Potential Spam.” We’re ramping up our outbound calling efforts, and we need a high level of confidence that our number won’t be flagged that way. ### 19. Seamless Branding and User-Friendly Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Russell W. | Transformation Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Hiya Connect Branded Call?** I love the branding calls with logo, though I wish it was on a higher percentage of calls. It's so simple to set up; there is literally nothing to it—just register the numbers, set the branding, and go. Plus, I often recommend Hiya Connect Branded Call to others; I've even asked SVL to be a reseller and contacted our account manager at NiCE to reach out. **What do you dislike about Hiya Connect Branded Call?** I would love the detail on customers that have blocked us or marked as spam, so that I could reach out to them to understand why, or even just detail of why without the customer's details. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya Connect Branded Call reduces spam flags and block requests, so customers recognize our calls before answering. ### 20. Flawless Call Branding with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Hiya Connect Branded Call?** I love Hiya Connect Branded Call's customer service. They've been really excellent at maintaining communication and helping us anytime we've asked for support. The initial setup was smooth, and the staff has been amazing. It solves the problem of preventing our numbers from coming up as spam and gives us more brand recognition. It helps our customers know when we're calling, increases our answer rates, and improves overall brand recognition. **What do you dislike about Hiya Connect Branded Call?** I have not really had any issues at all. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya Connect Branded Call prevents our numbers from appearing as spam, improves brand recognition, and increases customer answer rates. ### 21. Significantly Boosts Call Answer Rates **Rating:** 5.0/5.0 stars **Reviewed by:** Khesho M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Hiya Connect Branded Call?** I like that Hiya Connect Branded Call allows us to display our logo and the reason for calling, which is super slick and significantly improves our answer rates. The analytics are excellent, and meeting with our account manager has helped us maximize our use of the service. The setup was fairly straightforward; we got our numbers verified, adjusted our profile, and were ready to go. **What do you dislike about Hiya Connect Branded Call?** Nothing right now. I was interested in video call display that I saw somewhere, but it's not needed, more of a fun novelty. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I use Hiya Connect Branded Call to improve call answer rates by showing our logo and call reason, building client trust and reducing issues with unanswered calls. ### 22. Boosts Customer Trust with Branded Calls **Rating:** 3.5/5.0 stars **Reviewed by:** Mark F. **Reviewed Date:** February 12, 2026 **What do you like best about Hiya Connect Branded Call?** I find Hiya Connect Branded Call pretty easy to use. The interface makes it really easy to set up or change configurations, which is a big plus. Operationally, it has made a difference in our call center by helping us connect with our customers. The UI is intuitive, and the support from our manager is really good and responsive whenever I need to contact her. But really, we could easily do it all ourselves without needing much assistance. **What do you dislike about Hiya Connect Branded Call?** I realize it has limited scope. It only works on certain devices and certain carriers, and, obviously, that limits the coverage we can do. I would also like to be able to use it for more expanded messaging, not just calling. And I would like to see how a person receiving a call could use Hiya to start to trust people who are calling them. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya Connect Branded Call improves our response rates by branding our calls. Even if customers don't answer, they know who called and why, building trust in an era of skepticism towards unknown calls. ### 23. Great Solution for Branded Caller ID **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad Ali K. | Business Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Hiya Connect Branded Call?** Reporting is simple and intuitive to use. The overall solution is very easy to deploy and begin seeing results. **What do you dislike about Hiya Connect Branded Call?** ATT branding is still not available, which makes their solution less competitive/feature rich as other solutions on the market **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya is helping us improve our answer connection rate (ultimately further down-stream KPIs) by branding outbound calls. ### 24. Great uplift in answer rate **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart P. | Director Of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Hiya Connect Branded Call?** They now cover more networks than ever before, which helps show our brand to more users **What do you dislike about Hiya Connect Branded Call?** The ability to switch call reason instantly by an agent on the phone would be great. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Answer rates were on the decline, This has now improved and we get high answer rates ### 25. Boosted Answer Rates and Built Trust Instantly **Rating:** 5.0/5.0 stars **Reviewed by:** Evelin M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Hiya Connect Branded Call?** I like that Hiya Connect Branded Call builds trust at the moment a call is received. I find the caller brand ID and the call reason display valuable, which help to solve the problem of low answer rates. After switching from Salesforce to Hiya Connect Branded Call, I noticed that the answer rate improved a lot. The initial setup was pretty easy. **What do you dislike about Hiya Connect Branded Call?** I don't like that the branded ID display doesn't always appear. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I use Hiya Connect Branded Call to solve the problem of low answer rates and to build trust when a call is received. Switching from Salesforce improved our answer rates a lot. ### 26. Effortless Branding and Enhanced Callback Rates **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar G. | Head of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Hiya Connect Branded Call?** I love how Hiya Connect Branded Call makes it easy to brand our calls, and it really helps improve our callback rate and brand recognition. The platform is easy to use and simple for checking on the numbers being used, which gives me easy access to see how our numbers are doing with contact rates. Setting it up was very simple, and we had it working almost instantly. **What do you dislike about Hiya Connect Branded Call?** na **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya Connect Branded Call improves our callback rate and brand recognition by keeping our numbers consistent. It's an easy platform to check contact rates, giving me quick access to data on how our numbers are performing. ### 27. Boosts Call Identification, Eases Family Contact **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Hiya Connect Branded Call?** I like Hiya Connect Branded Call because it gives us a much better, higher call rate. Since families are aware that we're calling them, it helps us in booking appointments. The dashboard for reporting is really easy to use and, there is a professional team behind all of the stats. **What do you dislike about Hiya Connect Branded Call?** Sometimes, it doesn't work on all networks. But I know that that's improving. So we're looking forward to that in the next coming months. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya Connect Branded Call solves call identification issues, making it easier for families to recognize our number. This improves our call answer rate as families know we're calling for appointments. ### 28. Recognizable Branding Simplifies Customer Connections **Rating:** 4.5/5.0 stars **Reviewed by:** Lucio P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Hiya Connect Branded Call?** I love that Hiya Connect Branded Call shows our brand logo so people recognize us instantly. It removes uncertainty, making it easier to sell to customers and connect with leads. The actual implementation was simple, even though submitting business details and getting approval took some effort. **What do you dislike about Hiya Connect Branded Call?** My company is expanding and while it's good, it gets expensive fast. More tiers would help, different plans, etc. More options in general. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya Connect Branded Call helps avoid spam perception and connects with customers easily. I love that it shows our brand logo, which removes uncertainty and makes it easier to sell and contact leads. ### 29. Helped Us Avoid Spam Tags and Strengthen Our Brand Presence **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis A. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2026 **What do you like best about Hiya Connect Branded Call?** It helped us avoiding to be tagged as Spam and enabled us to show our Brand. **What do you dislike about Hiya Connect Branded Call?** Hiya should enable an alerting mechanism once our phone number is being blocked or tagged as spam by other provider. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Being tagged as Likely Spam. ### 30. Great Value and Service **Rating:** 5.0/5.0 stars **Reviewed by:** Alexander K. | Clinical Therapist, LISW, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Hiya Connect Branded Call?** My customers know exactly who is calling and will not decline calls thinking it's spam **What do you dislike about Hiya Connect Branded Call?** Nothing. I really like this service and I think it is reasonably priced **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I like to have my clients know exactly who's calling. That way, I can reach more people. ### 31. Boosted Client Booking Rates with Ease **Rating:** 5.0/5.0 stars **Reviewed by:** Helen M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Hiya Connect Branded Call?** I like Hiya Connect Branded Call because, before using it, calls would come up as Spam. Now they come up with our name, so way more people answer. I appreciate the results we are seeing and how easy it is to use. Our booking rate for leads has gone up around 30%, and the initial setup was very easy. **What do you dislike about Hiya Connect Branded Call?** Can't think of anything! **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya Connect Branded Call makes our calls show up with our name instead of as spam, leading to more answered calls and a 30% increase in booking rates. It's also easy to use. ### 32. A game changer for our CCAAS offer **Rating:** 5.0/5.0 stars **Reviewed by:** Jérôme G. | Customer experience senior consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Hiya Connect Branded Call?** We proposed Hiya as a white lable solution under our proper brand for CCAAS project. Whilst we were offering this product under our own brand as an option within our solution, posts about this feature helped us generate new leads. **What do you dislike about Hiya Connect Branded Call?** A multi company management back office. We are managing the identity for all our clients and management, statistics for multiple companies is not so easy to deal. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Drastically increase the dropout rate. ### 33. Trustworthy Caller ID That Helps Avoid Spam **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Hiya Connect Branded Call?** how it clearly identifies who’s calling before I even pick up, which makes the whole experience feel more trustworthy and less intrusive. It’s especially helpful for avoiding spam while still making sure I don’t miss important or legitimate calls **What do you dislike about Hiya Connect Branded Call?** sometimes the branding doesn’t show up consistently, which can make it feel unreliable when you’re expecting that extra context. Also, if the information isn’t fully accurate or up to date, it can create confusion instead of building trust. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** It solves the problem of not knowing who’s calling and whether a call is safe to answer, especially with the rise of spam and scam calls. It benefits me by giving clear caller identification upfront, so I can make quicker, more confident decisions about which calls to pick up and which to ignore. ### 34. Increased Call Trust and Visibility with Branded Calling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Hiya Connect Branded Call?** The biggest benefit is increased call trust and visibility. Customers can immediately see who's calling, which leads to more answered calls and better engagement without requiring major changes to our existing calling workflows. **What do you dislike about Hiya Connect Branded Call?** While the branding features are valuable, reporting and analytics could be more detailed. It would also be helpful to have broader carrier/device coverage and more visibility into how branded call information is displayed across different networks. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Before using Hiya Connect Branded Call, many customers were hesitant to answer calls from unknown numbers. The branded caller experience reduces confusion and spam-related concerns, leading to more answered calls, better customer interactions, and improved operational efficiency for our team. ### 35. Cuts Through Spam Filters, But Pricey **Rating:** 3.5/5.0 stars **Reviewed by:** Stephen E. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Hiya Connect Branded Call?** I use Hiya Connect Branded Call to display our company brand name during outbound phone calls, which helps in bypassing the calls being flagged as spam. It has notably reduced the issues with our outbound calls not going through on customers' phones. The initial setup process was simple. **What do you dislike about Hiya Connect Branded Call?** The price is a bit higher than I would like. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I use Hiya Connect Branded Call to display our company brand on outbound calls and to avoid spam flagging issues. It reduced the problem of calls not getting through to customers' phones. ### 36. More answered calls, easy setup and easy management **Rating:** 5.0/5.0 stars **Reviewed by:** Mark A. | Co-Founding Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2026 **What do you like best about Hiya Connect Branded Call?** More clients answer calls as they can see who is calling **What do you dislike about Hiya Connect Branded Call?** Nothing - it's great. Its easy to set-up and manage **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Even though our clients are sent text reminders of an appointment including a number we're calling from, a material number of people did not answer. The answer rates are now high. ### 37. Enhances Answer Rates with Simple Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Carlos N. | Inside Sales Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Hiya Connect Branded Call?** I really appreciate that Hiya Connect Branded Call is simple to use, as I just have to do it once for each phone. I also like how easy it was to set up, just one number at a time, putting in the picture and information, and that’s it. It's super simple. **What do you dislike about Hiya Connect Branded Call?** With the iPhones, or the iOS, sometimes we are being blocked and not even with Hiya, we can overcome it. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I use Hiya Connect Branded Call to get more answers on calls, which improves our answer rate. ### 38. An Easy Setup That Builds Consumer Trust and Boosts Answer Rates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Hiya Connect Branded Call?** It really helps build trust with consumers, especially if you’ve had the bad luck of being labeled as a spam number because of the phone providers you use. It is very easy to set up, and we saw fewer people saying that they didn't answer because they didn't trust or recognize the number. **What do you dislike about Hiya Connect Branded Call?** That mobile and landline solutions are separate **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Our number kept on showing as spam for customers ### 39. Simplifies Branding Calls Efficiently **Rating:** 4.5/5.0 stars **Reviewed by:** Jamal A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Hiya Connect Branded Call?** I think Hiya Connect Branded Call is a great app. It has successfully branded our calls and prevented them from showing up as spam, which means customers answer our calls more often. I like its simplicity. It also provides updates on progress and status, which I find really helpful. The initial setup was easy. **What do you dislike about Hiya Connect Branded Call?** The AI Agent needs more training. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya Connect Branded Call successfully brands our calls, prevents them from showing as spam, ensuring customers answer. It's simple and shows progress and status, which I appreciate. ### 40. Helps Customers Recognize Us Every Time We Call **Rating:** 5.0/5.0 stars **Reviewed by:** Zoom Drain W. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Hiya Connect Branded Call?** Ensures our customers know who we are when we call. **What do you dislike about Hiya Connect Branded Call?** Outside of Hiya's control, but I wish the logo call brand worked on more platforms other than iOS and limited Samsung **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Prevents people from hijacking our telephone numbers for spam calls and ensures that our calls have high reputation ### 41. Reliable and Agile for Business Communications **Rating:** 4.5/5.0 stars **Reviewed by:** Valentina d. | Ejecutivo de cuentas, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Hiya Connect Branded Call?** I really like the reliability of Hiya Connect Branded Call and how agile its use is. It allows us to connect remotely with clients outside our location without errors or delays. Additionally, the initial setup was super easy and intuitive. **What do you dislike about Hiya Connect Branded Call?** Sometimes there are service outages, but so far they have been resolved promptly. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I use Hiya Connect Branded Call to communicate with clients reliably and swiftly, allowing remote connection without errors or delays. ### 42. Strong Brand Recognition Across Companies **Rating:** 4.5/5.0 stars **Reviewed by:** Greg L. | Marketing and Communications Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2026 **What do you like best about Hiya Connect Branded Call?** Brand multiple companies. Brand recognition **What do you dislike about Hiya Connect Branded Call?** Can't add numbers without brand logo.... **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Not sure but logo colours branding works for us ### 43. Personalized Caller ID When It Works, But Branding Often Gets Ignored **Rating:** 3.0/5.0 stars **Reviewed by:** Darren L. | IT Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Hiya Connect Branded Call?** Some customers have commented that they answered the phone because it said my name. **What do you dislike about Hiya Connect Branded Call?** Most calls do not get branded because the destination phone service carrier ignores it. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I really don't know if it is solving any problems -- just hoping. ### 44. Enhanced Call Answer Rate with Easy Setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Hiya Connect Branded Call?** I like that the company's branded name comes out in the caller ID. It seems very effective for getting more of my calls answered by people who don't know me. The initial setup was also very easy. **What do you dislike about Hiya Connect Branded Call?** It seems that the logo should be coming out as well but I am not seeing that when I test out the branding. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I believe that more of my calls are being answered instead of going to voicemail. ### 45. Clear, Trustworthy Calls That Get Answered **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Libraries | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Hiya Connect Branded Call?** What I like best about Hiya Connect Branded Call is how it clearly shows the caller’s identity, logo, and reason for calling right on the screen. It makes calls feel more trustworthy and helps people decide to answer instead of ignoring unknown numbers. **What do you dislike about Hiya Connect Branded Call?** One downside is that it relies on carrier and device support, so not everyone sees the branded information consistently. It can also take time and effort for businesses to set up and keep their branding accurate. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** It solves the issue of people ignoring unknown calls by showing who’s calling and why. That builds trust, increases answer rates, and helps me quickly decide which calls to take. ### 46. Simple Setup and Consistent Branding Across Platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Thomas R. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Hiya Connect Branded Call?** It was very simple to setup and that the branding works across multiple platforms it is simple **What do you dislike about Hiya Connect Branded Call?** More onboarding help would have been nice **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** making our callers aware of who we are ### 47. No frills call branding service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about Hiya Connect Branded Call?** It was so easy to implement, super straightforward. **What do you dislike about Hiya Connect Branded Call?** How I couldn't set it up to integrate with our CRM/sales engagement tool so I didn't have to keep manually adding numbers in. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Call branding is necessary for our industry to gain client trust. This has been a game changer for brand awareness. ### 48. Clear and Efficient Call Management **Rating:** 5.0/5.0 stars **Reviewed by:** Cata D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Hiya Connect Branded Call?** It's super useful with the information it gives you. It helps me manage better the information I get in calls. The initial setup was super easy because IT had already done it. **What do you dislike about Hiya Connect Branded Call?** I have nothing negative **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** I use Hiya Connect Branded Call to identify calls and better understand customers, especially when they have difficult accents. It helps me manage call information and emails that I need to send. ### 49. Effortless Deployment, Enhances Communication Trust **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. **Reviewed Date:** February 13, 2026 **What do you like best about Hiya Connect Branded Call?** I like that Hiya Connect Branded Call is easy to deploy and does what it says on the tin. The account team is always helpful and there to support with any challenge. Initial setup was very easy, and with access to the console, I can control all the CLIs and mobiles deployed. **What do you dislike about Hiya Connect Branded Call?** Currently we need separate reporting updated daily for existing network AND Vodafone - identifiable separately. This will be a big pain managing utilization and performance without it. Also, the higher cost of Vodafone makes this even more of a need. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Hiya Connect Branded Call enhances mobile contact penetration and trust in outbound campaigns. ### 50. Fantastic call branding!! Huge boost in answer rates! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Hiya Connect Branded Call?** HIYA has dramatically increased our call centers call volume. The call branding is fantastic. HIYA has solved our "potential spam" mislabeling issue. **What do you dislike about Hiya Connect Branded Call?** Nothing at all, I have been very satisfied. **What problems is Hiya Connect Branded Call solving and how is that benefiting you?** Potential spam mislabeling and remediation of this with the major phone carriers. We used a different remediation service previously who made no meaningful impact. Since switching to HIYA we have seen a remarkably significant increase in our consumer answer rate. ## Hiya Connect Branded Call Discussions - [What is Hiya Connect used for?](https://www.g2.com/discussions/what-is-hiya-connect-used-for) - 3 comments - [View Hiya Connect Branded Call pricing details and edition comparison](https://www.g2.com/products/hiya-connect-branded-call/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-07+13%3A04%3A13+-0500&secure%5Bsession_id%5D=8968cf71-2372-412c-b7c6-af26db635710&secure%5Btoken%5D=f24257952ad60c6633cd91cd95ef310e2f47eb37cc5d476cf743d9f6cfcd7428&format=llm_user) ## Hiya Connect Branded Call Integrations - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) ## Hiya Connect Branded Call Features **Quality Assurance** - Evaluation - Calibration - Reports **Engagement** - Feedback - Dashboards - Training **Performance** - Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization ## Top Hiya Connect Branded Call Alternatives - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,463 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,366 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,429 reviews)