Verified User in Retail
AR
Verified User in Retail
Enterprise (> 1000 emp.)
"No Brainer"
5/5
What do you like best about Hiya Connect Branded Call?

It’s ease of set up and use. Super simple, and reassuring for our customer base Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

No much to be fair. Any issues are dealt with quickly by their great customer support teams. Review collected by and hosted on G2.com.

Verified User in Education Management
AE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Good Interface and clear impact on client awareness"
4.5/5
What do you like best about Hiya Connect Branded Call?

Makes it very easy for your customers to see that you are calling Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

Price could be better its a bit on the high side Review collected by and hosted on G2.com.

DM
Daniel M.
President + CEO
Mid-Market (51-1000 emp.)
"Branded calls made easy"
5/5
What do you like best about Hiya Connect Branded Call?

We use Hiya to ensure our outbound calls are properly branded. This also ensures that mobile device carriers and software don't mark our calls as spam. So, it's definitely worth the added cost of using Hiya. Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

The initial setup is a bit cumbersome, but nothing you can't overcome. Review collected by and hosted on G2.com.

Holden O.
HO
Holden O.
Vice President - Global Sales Operations
Enterprise (> 1000 emp.)
"Call branding drives outcomes"
2.5/5
What do you like best about Hiya Connect Branded Call?

It provides my team qualifed customers that are excited to speak with the brand. Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

They lost a carrier and did not notify us of this giant change.

Poor customer service and their product is limited. It’s also very expensive compared to others in the space due to them marking up call branding which I’ve been told you aren’t supposed to do.

They have not been great to work with. All the people I worked with to onboard are gone. Review collected by and hosted on G2.com.

Jay M.
JM
Jay M.
Sr. Marketing Operations
Mid-Market (51-1000 emp.)
"Quick fix for Caller ID challenges!"
4/5
What do you like best about Hiya Connect Branded Call?

Immediately went from "Spam Likely" to either branded or traditional number showing. Resulted in a much higher satisfaction from our prospects and customers. Saw connect rates increase and volume of meetings booked. Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

Not as much coverage in EMEA and found that some providers were not showing us as Branded for a long duration. Regardless showing as a traditional number instead of Spam Likely was a big improvement. Review collected by and hosted on G2.com.

Vinicius S.
VS
Vinicius S.
CEO
Small-Business (50 or fewer emp.)
"A game changing technology"
5/5
What do you like best about Hiya Connect Branded Call?

The best thing is the possibility of appear without spam tags. Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

I have bo complaints until now, but I wish it cost a little bit less, since we use it a lot. Review collected by and hosted on G2.com.

Santiago C.
SC
Santiago C.
Senior sales manager
Mid-Market (51-1000 emp.)
"Easy and simple setup"
4/5
What do you like best about Hiya Connect Branded Call?

Super easy to use, easy interface and amazing customer support Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

Nothing, everything is working fine for now Review collected by and hosted on G2.com.

Cesar Z.
CZ
Cesar Z.
Mass Tort Client Services Manager
Mid-Market (51-1000 emp.)
"Easy to Implement and Awesome Service"
5/5
What do you like best about Hiya Connect Branded Call?

Hiya Connect Branded Caller ID makes it super easy to connect with your clients by branding your outgoing communications. It is really easy to implement and their customer success team is always reaching out to help. We were up and running within 5 business days. We had no problems or hiccups implementing Hiya. We've already had hundreds of branded calls answered thanks to Hiya! Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

There has been no downside to Hiya. The integration was super easy (we did a bulk CSV import and it was just about the easiest integration I have ever had to do). Review collected by and hosted on G2.com.

Jay V.
JV
Jay V.
Owner
Small-Business (50 or fewer emp.)
"Great Service"
5/5
What do you like best about Hiya Connect Branded Call?

Good fair pricing and works effective. Not much too complain about. Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

Pretty much like it all. Do not really have anymore feedback. Review collected by and hosted on G2.com.

Ruchit K.
RK
Ruchit K.
Director of Sales, US
Mid-Market (51-1000 emp.)
"Game changing tech!"
5/5
What do you like best about Hiya Connect Branded Call?

It was seamless to enroll and insert the numbers. It started to show some good results and connectivity over all. Review collected by and hosted on G2.com.

What do you dislike about Hiya Connect Branded Call?

Nothing really! I would recommend others to use this service. Review collected by and hosted on G2.com.