I like Hiya Connect Branded Call because, before using it, calls would come up as Spam. Now they come up with our name, so way more people answer. I appreciate the results we are seeing and how easy it is to use. Our booking rate for leads has gone up around 30%, and the initial setup was very easy. Review collected by and hosted on G2.com.

Can't think of anything! Review collected by and hosted on G2.com.

We proposed Hiya as a white lable solution under our proper brand for CCAAS project.

Whilst we were offering this product under our own brand as an option within our solution, posts about this feature helped us generate new leads. Review collected by and hosted on G2.com.

A multi company management back office. We are managing the identity for all our clients and management, statistics for multiple companies is not so easy to deal. Review collected by and hosted on G2.com.

how it clearly identifies who’s calling before I even pick up, which makes the whole experience feel more trustworthy and less intrusive. It’s especially helpful for avoiding spam while still making sure I don’t miss important or legitimate calls Review collected by and hosted on G2.com.

sometimes the branding doesn’t show up consistently, which can make it feel unreliable when you’re expecting that extra context. Also, if the information isn’t fully accurate or up to date, it can create confusion instead of building trust. Review collected by and hosted on G2.com.

The biggest benefit is increased call trust and visibility. Customers can immediately see who's calling, which leads to more answered calls and better engagement without requiring major changes to our existing calling workflows. Review collected by and hosted on G2.com.

While the branding features are valuable, reporting and analytics could be more detailed. It would also be helpful to have broader carrier/device coverage and more visibility into how branded call information is displayed across different networks. Review collected by and hosted on G2.com.

I use Hiya Connect Branded Call to display our company brand name during outbound phone calls, which helps in bypassing the calls being flagged as spam. It has notably reduced the issues with our outbound calls not going through on customers' phones. The initial setup process was simple. Review collected by and hosted on G2.com.

The price is a bit higher than I would like. Review collected by and hosted on G2.com.

More clients answer calls as they can see who is calling Review collected by and hosted on G2.com.

Nothing - it's great. Its easy to set-up and manage Review collected by and hosted on G2.com.

I really appreciate that Hiya Connect Branded Call is simple to use, as I just have to do it once for each phone. I also like how easy it was to set up, just one number at a time, putting in the picture and information, and that’s it. It's super simple. Review collected by and hosted on G2.com.

With the iPhones, or the iOS, sometimes we are being blocked and not even with Hiya, we can overcome it. Review collected by and hosted on G2.com.

It really helps build trust with consumers, especially if you’ve had the bad luck of being labeled as a spam number because of the phone providers you use.

It is very easy to set up, and we saw fewer people saying that they didn't answer because they didn't trust or recognize the number. Review collected by and hosted on G2.com.

That mobile and landline solutions are separate Review collected by and hosted on G2.com.

I think Hiya Connect Branded Call is a great app. It has successfully branded our calls and prevented them from showing up as spam, which means customers answer our calls more often. I like its simplicity. It also provides updates on progress and status, which I find really helpful. The initial setup was easy. Review collected by and hosted on G2.com.

The AI Agent needs more training. Review collected by and hosted on G2.com.

Ensures our customers know who we are when we call. Review collected by and hosted on G2.com.

Outside of Hiya's control, but I wish the logo call brand worked on more platforms other than iOS and limited Samsung Review collected by and hosted on G2.com.