Support is always helpful. The new summarize function is a useful, time saving tool. Review collected by and hosted on G2.com.
Sometimes it is hard to share links between collegues. Review collected by and hosted on G2.com.
What is most helpful about Hiver is that it keeps tasks organized and in one place (especially in emails). This is very beneficial so we are aware of what tasks are still open and in need of responses. It has helped significantly with a quicker response time, which is an improvement. Review collected by and hosted on G2.com.
I have not had any downsides about Hiver so far. Review collected by and hosted on G2.com.
Hiver makes managing customer emails so much easier. The shared inbox, easy assignments, and quick collaboration have improved our response time and reduced confusion. Simple, effective, and perfect for teams using Gmail. Review collected by and hosted on G2.com.
It takes a little time for new users to fully understand all the features. Review collected by and hosted on G2.com.
Their customer support, ease of use and interface. Easy integration, very good daily usage and to implement in our routine. Review collected by and hosted on G2.com.
Their loading time, need to ask them to add features to fully help our usage, and to fix some of their already built-in features, which were not working properly. Review collected by and hosted on G2.com.
Thank you for sharing your feedback with us! We're thrilled to hear that you appreciate our customer support, ease of use, and interface. We understand your concerns about loading time and feature requests. We're constantly working on improving our platform and will take your feedback into consideration to enhance your experience.
We're glad to hear that Hiver is helping you with mailbox organization and email visualization. If you have any specific features in mind or encounter any issues, please feel free to reach out to us at support@hiverhq.com. We're here to assist you and ensure that Hiver meets your needs effectively.
I like how responsive the Hiver is to our team's needs. Mike is always helpful with brainstorming with our team. We appreciate all the help and support he has provided in training, new approaches to the product, and more. I am so excited to work with Mike and the product team to develop a chatbot for our website. Review collected by and hosted on G2.com.
I do not have anything that I dislike about Hiver. Review collected by and hosted on G2.com.
Thank you for sharing your positive experience with Hiver! We're happy to hear that Mike has been so responsive and helpful in meeting your team's needs. It's great to know that Hiver has improved your student communication and streamlined your processes. We're excited to work with you on developing the chatbot for your website to further enhance your student support.
If you have any more feedback or need assistance along the way, please don't hesitate to reach out. We're here to support you every step of the way!
It is very organized, easy to use, and functional for my needs Review collected by and hosted on G2.com.
I wish there was more AI options for the hiver live chat. Review collected by and hosted on G2.com.
We're glad to hear that you find Hiver organized, easy to use, and functional for your needs. Your suggestion for more AI options for the live chat feature is valuable, and we'll definitely consider it for future updates. If you have any more suggestions or need assistance, please feel free to reach out to us at support@hiverhq.com. We're here to help!
I liked how it enhanced a very dry team building meeting I was in. It caused everyone to have to engage and get through the material in a fun way. Review collected by and hosted on G2.com.
There were a few times it took extra time to figure out how to best use the sticky notes with a larger group of folks Review collected by and hosted on G2.com.
Hiver is a good simple shared inbox tool, like Gmelius but without the bugs. Review collected by and hosted on G2.com.
Hiver is effectively no longer offered for small teams, forcing us to find a new tool. They dramatically increased pricing with only 2 weeks notice. Not only was the monthly fee increased, but now, if we hired one more employee, we would have to pay for 3-5 seats for that one employee. Review collected by and hosted on G2.com.
good email coordination tool for managing tasks across teams and clients Review collected by and hosted on G2.com.
not good on mobile format and confusion UI sometimes Review collected by and hosted on G2.com.
Teamwork/Collaborative Space, Accountability, Analytics, Automations and AI Review collected by and hosted on G2.com.
Some Automations need improvement. More Automations to be built Review collected by and hosted on G2.com.