You can be someone that's never used computer in decades and feel right at home with how user friendly HIver is. From tagging coworkers in emails, leaving notes for my superiors and myself, be able to see how many total emails we get and replies we do, labeling emails, etc etc Review collected by and hosted on G2.com.

I can't think of one bad thing other than everyone once in a while it auto logs out or something. Very rarely. Review collected by and hosted on G2.com.

Ease of use, number of features, and frequency of use. Review collected by and hosted on G2.com.

I’m not sure—I really can’t think of one. Review collected by and hosted on G2.com.

I'm thrilled with how practical Hiver is because it makes customer service so much easier for me and my team. I love all the personalization features like tags, colors, and automation. Review collected by and hosted on G2.com.

When I'm managing in different folders, I am not able to remove just one from an email, when I try to remove one folder I just can't; I have to remove both and then add just one. Review collected by and hosted on G2.com.

Its simplicity is quite intuitive and clear Review collected by and hosted on G2.com.

I would like to have more tag settings . Review collected by and hosted on G2.com.

I love the ease of keeping the entire team informed without having to use something separate or move information from one place to the other. It’s helped us collaborate, stay organized, and stay efficient. Our clients know they can rely on our support email being supported by our entire team and this is possible through Hiver. Review collected by and hosted on G2.com.

I have an encountered anything that I dislike! Review collected by and hosted on G2.com.

We are a larger customer of Hiver with 75 users and a large volume of emails going through it.

Hiver has a good product for collecting email analytics and improving email workflow. But the best part is the team. They are very helpful and a partner in the process of implementing the application. This is something some other competitors don't offer.

We appreciate all they have done to make the tool work for our unusual use case.

Its an easy application to use and integrates easily with all of our clients. Review collected by and hosted on G2.com.

The price may seem high but when it comes to the partnership that comes with it, it is worth it. Review collected by and hosted on G2.com.

Hiver has helped our orginzation streamline our internal communication by being able to assign and share emails and other things with a click. The gmail intefration has been a gamechanger! Review collected by and hosted on G2.com.

While with any cloud system, there can be bugs or log in/sync issues. I wouldn't say more than average. Review collected by and hosted on G2.com.

The Hiver attachment in our department Gmail has been very beneficial for our growing team as is used daily. It helps with keeping our department organized and on track. We are able to set automations to automatically assign out emails and this alleviates the task of someone having to assign out emails. Review collected by and hosted on G2.com.

My only complaint is that sometimes Hiver will disconnect. Review collected by and hosted on G2.com.

Hive has been really helpful in helping our team be able to work more efficiently in unison while not being present with each other. Instead of having to talk to eachother and then reply to an email, Hiver gives us easy visibility into what is happening behind the scenes. It's relatively user friendly and the team picked up how to use it quicly. Hiver's customer service is also very helpful! Review collected by and hosted on G2.com.

After installing Hiver- things just move slower in the email platform/URL/inbox.

It is quite a heavy lift to install Hiver and get it working as efficiently as I know it can! It's a LOT of manual work upfront which would be my biggest hesitency in recommending it to someone. Review collected by and hosted on G2.com.

Hiver has been a game-changer for our customer service operations. It makes managing shared inboxes simple and organized, ensuring that no email slips through the cracks. Features like assigning emails, adding internal notes, and tracking the status of conversations help our team collaborate seamlessly without forwarding chains or missed messages.

The visibility and accountability it provides have improved both our response times and the quality of support we deliver. Reporting and analytics also give us a clear view of team performance and customer satisfaction, helping us continuously improve.

Overall, Hiver delivers exactly what we need for efficient, reliable, and customer-focused service. It’s user-friendly, integrates directly with Gmail, and has quickly become an essential part of our support toolkit. Review collected by and hosted on G2.com.

I haven't experienced any hiccups or downsides with Hiver since it has been implemented. Review collected by and hosted on G2.com.