Using Hiver has been a game-changer for our sales and marketing workflow at Pepco. It allows us to manage shared inboxes seamlessly, making collaboration between team members much easier. Assigning emails, adding notes, and tracking follow-ups is quick and organized — no more messy CCs or lost threads.

For sales, Hiver helps us stay on top of leads and respond faster, which improves customer experience. For marketing, it’s been great for managing campaigns, coordinating with vendors, and keeping communication transparent across the team.

The interface is easy to use, integrates smoothly with Gmail, and reduces time spent digging through emails. Overall, Hiver has improved our efficiency and helped our team work together better.

Highly recommend it for any team that values streamlined communication and productivity. Review collected by and hosted on G2.com.

One small drawback is that it can feel a little slow when handling a very high volume of emails, but overall, it’s a huge improvement to our workflow. Review collected by and hosted on G2.com.

Great way to sort tasks for a multi users within a company! Quick alert sytem and user friendly. Review collected by and hosted on G2.com.

No down side to this platform encountered. Review collected by and hosted on G2.com.

⭐⭐⭐⭐⭐ (5/5)

Hiver has completely transformed how our team manages shared inboxes and collaborative email workflows. As a virtual assistant handling both administrative and support functions, I've found Hiver to be an essential tool in staying organized, responsive, and efficient.

Pros:

✅ Shared Inbox Functionality – Managing group email addresses (like support@ or admin@) is seamless. It eliminates the chaos of forwarded threads or missed messages. Everyone on the team can see what’s assigned and what still needs attention.

✅ Tagging and Labeling – The ability to tag and categorize emails (e.g., “POs Sent to Vendor,” “Delivered - Waiting to Invoice,” “Issues / Support Needed”) helps streamline processes. It also makes follow-ups easier and ensures nothing falls through the cracks.

✅ Notes and Assignments – Adding internal notes and assigning emails to specific team members is a game-changer. It cuts down on Slack/WhatsApp back-and-forth and keeps everything contextually organized within the inbox.

✅ Google Workspace Integration – Since Hiver works directly inside Gmail, there’s no need to learn a new interface or switch between apps. It feels like a natural extension of your existing workflow.

✅ Transparency and Accountability – With clear assignments, activity history, and status visibility, it's easy to track who’s doing what and when. It boosts accountability and reduces duplicated efforts. Review collected by and hosted on G2.com.

Cons:

➖ Limited Mobile Experience – The mobile experience isn’t as robust as desktop, which can be limiting for teams who are often on the go.

➖ Can Get Tag-Heavy – If not managed properly, too many tags can clutter the interface, especially in busy inboxes. Clear SOPs help avoid confusion. Review collected by and hosted on G2.com.

Hiver makes it much easier to stay organized and collaborate as a team. The ability to assign emails, leave internal notes, and track ownership has streamlined our operations and reduced miscommunication. It’s especially helpful for managing shared inboxes with clear accountability. Review collected by and hosted on G2.com.

There are a few challenges. First, being forced to use Gmail's conversation view isn’t ideal—it can be confusing when managing multiple threads. Also, all Hiver notifications go to the bell icon instead of email, unless you manually create notification rules, which adds unnecessary setup. For a non-profit, the pricing feels steep, and it’s frustrating that reporting across multiple inboxes isn’t available for users with access to more than one inbox. These limitations make it harder to get a comprehensive view of performance. Review collected by and hosted on G2.com.

Hiver has genuinely made my day-to-day a lot smoother. I love that I can assign emails, leave quick notes for my team, and stay on top of every candidate conversation. Everything is organized, we collaborate better, and it all happens right inside Gmail. It’s simple, efficient, and takes the chaos out of hiring. Review collected by and hosted on G2.com.

The AI-based suggested replies are helpful for speed, but they can sometimes miss the mark on tone, especially in sensitive candidate conversations. If there were a way to train the model with context or integrate some form of tone-aware machine learning, it could really elevate the experience for talent teams. Review collected by and hosted on G2.com.

Hiver has been beneficial and a great asset to our all-volunteer 180-seat theater in the round in Annapolis, MD! Specifically, we use it for the box office team. We rotate days throughout any given week on who is monitoring emails. So, if I am not finished with a guest's request, I can tag the person for the next day and reassign to them with a note. Also, when an email comes in for comp tickets for reviewers, I can easily assign them to the volunteer that handles those requests! Also, we have used tags regarding COVID-related refunds, credits, subscribers, etc. Review collected by and hosted on G2.com.

I honestly can't think of anything at the momemnt! Oh, one thing - using the App on my iPhone 14 - when you hit reply to a box office email (our shared box) it always defaults to my personal theater email and not the shared inbox. Changing it with the drop down menu doesn’t help. Otherwise - it works from Chrome perfect. Review collected by and hosted on G2.com.

What I like best about Hiver is how easy it makes managing shared emails. It keeps everything organized inside Gmail, so we don’t have to switch tools. Assigning emails to team members and tracking them is simple, which saves a lot of time and avoids confusion. Review collected by and hosted on G2.com.

nothing to tell anything about the negative part, everything till now working fine. Review collected by and hosted on G2.com.

Hiver has been making a strong push for using AI recently, helping us to simplify our processes. Review collected by and hosted on G2.com.

At the moment I have no further point for improvement. Review collected by and hosted on G2.com.

The backend setup was straight forward. The interface is easy for the end-users. The Hiver team was supportive throughout the implementation process. The Support team is always quick to respond and the 24/7 help chat is ideal for our Global team. Review collected by and hosted on G2.com.

Not really a dislike, but it would be nice to have more options for assignment via the SFDC integration. We had to build a custom integration to route emails for our team, but this is probably more on our setup than Hiver's capabilities Review collected by and hosted on G2.com.

The best part to me about Hiver is that it has a free budget. I am part of a smaller nonprofit organization and that free part comes in handy. Its serves its purpose for what I need it for and it just works. Review collected by and hosted on G2.com.

I think that the Knowledge Base should be more available to the Free version users. I could easily use it for my end users but its under a paid version. Review collected by and hosted on G2.com.