The email management and task assignment features are excellent. It centralizes communication and ensures nothing slips through the cracks. Using it as our major customer support workflow has been a game-changer. It is quite easier to use and we use it quite frequently in our day to day routine. Review collected by and hosted on G2.com.

A two-way integration with Slack would be extremely helpful. Right now, we can view some notifications, but deeper integration to manage tasks or conversations directly from Slack would improve efficiency. Also, better email notifications like daily digest will be useful. Review collected by and hosted on G2.com.

I tested Hiver during the premium trial and then switched to the free plan, and overall I was pleasantly surprised. What convinced me the most was the shared inbox feature. We needed to manage addresses like support@ with several teammates, and Hiver made that simple: assign emails, track status, add notes, avoid duplicates. Everything happens directly in Gmail, so no new tool to learn, no switching platforms.

The workflow extras are also handy — tags, basic analytics, automations — without feeling overwhelming. For a small team, it’s more than enough.

Hiverr did exactly what we needed. If your team is already using Gmail every day and you want an easy way to manage a shared mailbox together, Hiver is definitely worth trying. Review collected by and hosted on G2.com.

On the downside, two points stood out:

- The interface is only in English. Personally, that’s fine for me, but it really slowed down some of my colleagues who aren’t comfortable in English.

- The automatic labels Hiver adds in Gmail can get very long and a bit messy in the sidebar. Review collected by and hosted on G2.com.

Automation works great. Task assignment is our main line of workflow! Review collected by and hosted on G2.com.

Sometimes buggy when wanting to act quickly, improve keyboard shortcuts. Review collected by and hosted on G2.com.

It is amazing to have the internal chat option within gmail and that you don't have to go to a different window/tool to ask questions based on the mail thread. Review collected by and hosted on G2.com.

There could be a notification sound for when you are tagged like slack. Because you have to remember to use the notification icon to see the messages. Review collected by and hosted on G2.com.

The best thing about Hiver is that it's easy to use and quite effective at getting me to respond to all my emails in a timely fashion. I also find valuable the AI technology that it has to auto respond to emails and help send a correct email. Review collected by and hosted on G2.com.

none Review collected by and hosted on G2.com.

I like that Hiver keeps people accountable for the emails that they have to answer by assigning the email to a certain person. Review collected by and hosted on G2.com.

Sometimes it mixes up too many emails and I can't separate the ones directly addressed to me. Review collected by and hosted on G2.com.

Hiver is still easy to use, but it is no longer the best fit. Review collected by and hosted on G2.com.

The cost was prohibitive, so we canceled Hiver. Review collected by and hosted on G2.com.

Hiver has been great for managing the queue of support inquiries that come to us on a daily basis. I really enjoy that I can use some of the automation features to pick up on certain words or the intent of the request and from there, properly assign it to the relevant team member to handle. It keeps my inbox organized!! Also support was quick to help when I was first starting out which I appreciated! Review collected by and hosted on G2.com.

My one comment, which really isn't even a Hiver problem probably, is that when I'm assigning emails to other people, they stay marked as unread in my inbox. So I have all these "unread emails" in my inbox that other team members have already taken care of. So it looks like I deceivingly have more emails to take care of than I really do. Review collected by and hosted on G2.com.

What I like best about Hiver is how easy it is to set up and start using. The integrations are seamless and really enhance productivity, and the support team is always responsive and helpful. It makes collaboration across teams simple and efficient, while also being cost-effective. On top of that, the analytics and reporting tools provide great visibility into performance and has helped my team make data-driven improvements. Review collected by and hosted on G2.com.

There isn’t much to dislike about Hiver, but if I had to point something out, it would be the lack of customer-oriented view for support tickets. Some sort of view that would allow them to see summaries of tickets and their overall status. Also, the analytics are great, but occasionally I wish there were even deeper reporting options. Overall, these are minor compared to the value it provides. Review collected by and hosted on G2.com.

Hiver has been a valuable tool for managing shared inboxes directly within Gmail. It makes collaboration seamless, reduces the need for endless forwarding or CCs, and gives clear visibility into who’s handling what. The ability to assign emails as tasks and track performance is especially useful for support and customer service teams.

That said, like any platform, it works best if your team is already comfortable in Gmail — if not, there can be a bit of a learning curve. Reporting features could also be more advanced compared to larger helpdesk solutions.

Overall, Hiver delivers real value by keeping email-based teamwork simple, efficient, and transparent, without requiring teams to move away from Gmail. It’s a strong fit for small to mid-sized teams who want structure without complexity. Review collected by and hosted on G2.com.

So far, I haven’t found anything bad about Hiver. It’s very easy to navigate and makes managing emails simple and efficient. Review collected by and hosted on G2.com.