It’s a simple, clean, Gmail-based team email management tool that helps us a lot. Messages are easy to categorize and always accessible. Another strong point is the collaboration features, which make it easier for our team to work together. Review collected by and hosted on G2.com.

It doesn’t have an advanced CRM structure, so looking up and retrieving customer details can be difficult. If you’re looking for very advanced ticketing workflows or deep customization, this may not be the best fit. Review collected by and hosted on G2.com.

Previous Response: Hiver is constantly building on their tool. Ranging from integrations to AI, they are improving rapidly AND value customer feedback immensely. I have met with them multiple times on needs we have and they have been able to build out solutions for us on it. A very customer focused organization Review collected by and hosted on G2.com.

Previous Response: If you use google groups and plan on making any automations with Zapier there are some limitations when it comes to how data can be passed through. It is on the roadmap to change however. Review collected by and hosted on G2.com.

I like that our entire team is allowed to see the shared inbox. For months, it was just me running things until we found Hiver. It has been so much easier communicating with the team and allowing them to see specific inquiries. Review collected by and hosted on G2.com.

Connected apps to the inbox was a lot of work. We had to reach out multiple times for help even when we followed the steps. Overall though, no big complaints. Review collected by and hosted on G2.com.

I can closed the email, and when open it is tagged to you, you can take notes, I use it daily in my work, is was easy to star using it, and is was easy of integrate everything, we have customer support at the begging of implementation, it has a lot of pros. Review collected by and hosted on G2.com.

somethimes when open the email doesn't pull the hiver Review collected by and hosted on G2.com.

Features like automations or Hiver AI really help to organize work shared mailbox and reduce manual work. Review collected by and hosted on G2.com.

Everything works fine, I don't have any improvements now Review collected by and hosted on G2.com.

Hiver’s shared inbox and email collaboration features make it incredibly easy for teams to manage support and sales queries without missing anything. The ability to assign emails, track status, and communicate internally via notes improves productivity and response time significantly. Review collected by and hosted on G2.com.

Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation features are limited compared to full-fledged help desk tools. Review collected by and hosted on G2.com.

Everything, I love how my emails stay organized. Review collected by and hosted on G2.com.

I have not a single complaint about Hiver Review collected by and hosted on G2.com.

Hiver is been very helpful to us in organizing our shared inbox and I see that it can also be used for ticket handling. Works very well, even though we are using it on a free version, it seems to be very helpful. Easy to implement, had the support we needed and it was fast. We use it on a daily basis, very easy to integrate with Gmail. Review collected by and hosted on G2.com.

Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configuration for that from time to time or it is our fault). Other than that it works very well! Review collected by and hosted on G2.com.

I highly appreciate how Hiver has transformed our team's workflow by making the management of shared inboxes significantly more organized. The ability to easily assign emails and track who is working on what task has simplified our operations tremendously. I love that it integrates seamlessly with Gmail, which is our main platform, reducing confusion about email ownership among team members. The intuitive and simple interface is another aspect I enjoy, as it ensures that even those less tech-savvy find it user-friendly to adopt. Additionally, the initial setup was very easy, which facilitated a smooth transition to the system, eliminating potential headaches often associated with new software implementation. Review collected by and hosted on G2.com.

Sometimes the status takes a bit longer than usual to update. Review collected by and hosted on G2.com.

The ability to assign emails to specific team members is invaluable. No more "did someone reply to that?" chaos. The shared draft and notes features have also streamlined our collaboration immensely, ensuring we're all on the same page and providing consistent, high-quality customer service.

The best part about Hiver is that it's super simple. Since it's right in Gmail, it's not a pain to learn, everything is already implemented. We didn't have to train our team on a new tool; they were productive with it from day one; the integration was very smooth. Customer support is very efficient with the 24/7 chat available. Review collected by and hosted on G2.com.

Nothing comes to mind. The only downside is that it’s exclusively for Gmail, so it won’t work if you’re on a different email platform. Review collected by and hosted on G2.com.