Streamlining communication and providing a more efficient tool. Review collected by and hosted on G2.com.

There isn't an alert system for emails that have not been assigned. Review collected by and hosted on G2.com.

It allows you to manage workloads and team members, especially during absences. Allows for monthly reporting of volume and team member completion numbers. Review collected by and hosted on G2.com.

Learning curve if team members are not familiar with google and hiver. Getting customers to send to Hiver email instead of individuals can also create confusion. Once everyone is on board, the process flows nicely. Review collected by and hosted on G2.com.

It is awesome at organizing shared email accounts and fairly intuitive when it comes to implementation and adoption. The notes function is excellent to assign, and link others to review an email and notes to provide background information. Review collected by and hosted on G2.com.

It can occasionally be glitchy, but if you are able to reconcile and audit accounts the results fairly accurate. This is rare, but will sometimes mean you will not see an updated/replied to email after the initial reply Review collected by and hosted on G2.com.

how emails are being handled and sent to other members Review collected by and hosted on G2.com.

Sometimes it takes time to load as an extension in my browser. Review collected by and hosted on G2.com.

When our CEO introduced us to Hiver, my first impression is that nothing could be as good as advertised. We easily get 100 plus emails a day of medical records that must be uploaded properly and suspensed throughout the 20 member team. Litle did I know that Hiver categorization makes it possible to handle an avalanche of emails by allowing the work load to be categorized and allow anyone free from a task to step in and pick up someone else's workload to keep them from falling behind. The best way to describe what Hiver does is balance the workload and keep up with the deadlines and tasks much easier. Once I finish uploading all the faxes, I look and see which employee appears to have too many emails assigned to her, so I text her I'll jump in and start processing some of her workload. Or if someone is busy intaking a new client (and it can be two or three hours), she or he can signal to rest of employees on google chat that need help in my email box for next hour and someone jumps to it. Our workload is distributed more equally but the outcome is since utilizing and training on Hiver we rarely fall behind in timely processing of the many tasks our legal office requires. Makes multi-tasking much easier. Review collected by and hosted on G2.com.

Least helpful is that it's easy to think someone is behind processing tasks and to assume they are not keeping up when the reality is they are speaking with clients or business vendors handling matters. When you have a multiploe email chain, you have to remember that the first email might be closed and assigned to someone but that the next eail might also need closing after confirming the assignee. Other than that, hard to think of any negatives as it is a must for companies that need multi-tasking. Review collected by and hosted on G2.com.

It sorts my incoming mails by tags, helping me keep organized as a CS member. Review collected by and hosted on G2.com.

Nothing negative to say :) But if I had to choose, I'd say the admin panel takes a bit of time to getting used to. Review collected by and hosted on G2.com.

I like the assigned emails, and it is easy to keep track of who is working on what within the Gmail and we do not need to use the external program for that Review collected by and hosted on G2.com.

Sometimes it is assigned to the wrong person. Also i am not sure what else we can use, I know there are lots of features but I would love to have some sort of library for all the features in one place Review collected by and hosted on G2.com.

We've had a great experience using Hiver for customer service. The platform made it incredibly easy to manage our shared inbox and respond to customer inquiries efficiently. Assigning emails to team members, tracking conversations, and collaborating internally without forwarding threads has been a game-changer. Review collected by and hosted on G2.com.

Nothing, we just ended up using a built in Shopify app instead that was free. Review collected by and hosted on G2.com.

easy to use , very easey to configure , taken me two days only to configure it for IT support. Review collected by and hosted on G2.com.

if it gives the reports in the ticketing wise method then that will be a great, there are lot of options which Is not able to recognize it automatically. Review collected by and hosted on G2.com.

Hiver is super easy to use, helps streamlines processes, know who needs to take care of what and the current status. Customer support is amazing also. Plus the ease of integration. Amazing platform I would recommend to anyone. Review collected by and hosted on G2.com.

I don't dislike anything about Hiver! It's an amazing feature. Review collected by and hosted on G2.com.