Very intuitive and user-friendly. Because it works directly inside Gmail, adoption is fast and requires minimal training. The navigation and core features are straightforward and easy to understand. It integrates well with essential tools like Slack and CRMs, although there’s still room to expand integrations to support more complex workflows.

Overall, it’s reliable and consistent. Real-time updates and minimal lag make it a good fit for teams managing a steady volume of emails. It also delivers strong ROI, especially for Gmail-based teams, by removing the need for a separate helpdesk tool and keeping things both cost-effective and efficient.

Onboarding is smooth and quick. The support team is responsive, and the documentation is helpful for resolving most questions without much effort. It also includes useful AI features such as automation and analytics, though these feel relatively basic compared to more advanced AI-driven platforms. Review collected by and hosted on G2.com.

While Hiver covers most of the essential integrations, it could broaden its integration options further to better align with more enterprise-level tools. Also, some of its more advanced automation and AI capabilities still feel fairly basic compared with dedicated helpdesk platforms. Review collected by and hosted on G2.com.

What I really like about Hiver is that even the free plan offers amazing features. We're able to categorize emails, set responsibilities, use tags, and have internal chats, which is extremely helpful for managing our shared inbox and avoiding confusion about who is responsible for what. These features are available on the free plan, and they make managing emails much easier. Additionally, once an email is received, we can quickly categorize it and assign responsibilities, which keeps our team running smoothly. The tags are super helpful for identifying urgent matters, so everyone knows their responsibilities and which tasks are urgent right when they check the inbox. The chat feature is great too because it allows us to have contextual conversations without leaving the platform, which speeds up communication significantly. Setting up Hiver was a breeze, even for those of us who aren't IT experts; onboarding took less than ten minutes. Review collected by and hosted on G2.com.

We have some limitations in the free plan, which I know is normal since it's a free plan. But we only can use one tag. If we had more, it would be very great. Review collected by and hosted on G2.com.

The best thing about Hiver is how it centralizes our customer interactions directly within Gmail. For our app, Farabiulder.com, we needed a way to manage support chat and our docs/knowledge base without jumping between different platforms. Hiver’s knowledge base software is incredibly intuitive; it allowed us to set up a professional help center quickly so our users can find answers themselves. The support chat is equally seamless—it feels native to our workflow. Being able to assign chats as tasks and collaborate with the team using internal notes has significantly improved our response time and organization. Review collected by and hosted on G2.com.

we have no any negaitve thing but they can imporve mobile gmail solution too Review collected by and hosted on G2.com.

Hiver is the BEST hub for email organization, especially for large teams with lots of clients. It makes it easy to stay organized with repective notes,links,tasks, and projects for each email and client. Leveraging Hiver makes it so much faster and easier to respond to clients quickly and well. Hiver integrates very seamlessly with other platforms (we had it integrated with Clickup & slack). Review collected by and hosted on G2.com.

Randomly, Hiver can lock you out due to IP or wifi. Or there was an issue where for s certain time period I could not see any emails from that time period. Review collected by and hosted on G2.com.

I like the ease of use with Hiver; it's extremely easy to implement and integrates seamlessly into the Gmail environment. I also appreciate the amazing support offered, as any of our users can contact their 24/7 support for general help or further customization. I find having a snapshot view as an admin of the company along with the response time to be very helpful. We have also tied it into Shopify, which is amazing because when customers reach out using the emails they placed a Shopify order with, we can see the info right in Gmail, allowing us to share tracking info without having to navigate to the backend. Setting it up was extremely easy; we were able to jump on a call with support over Zoom and set it all up in a few minutes. Review collected by and hosted on G2.com.

I have not found a single thing I don't love about Hiver. However, I will say it is very expensive. Having said that, the issues it solves and the time it saves make it worth it. Review collected by and hosted on G2.com.

I love using Hiver for sorting emails and assigning tasks within the team. It helps tackle a lack of accountability by showing which task is under whose name and who is responsible for completion. The user interface of Hiver is very friendly, with appealing colors and a great notes section. The initial setup was very easy, without any confusion, and the pop-up notes really help in understanding what each feature is used for. Review collected by and hosted on G2.com.

The same user interface and features could be launched on the mobile app, this allows the user to have the same experience of the web look alike in the mobile app. The mobile app could actually integrate the email, and provide the same features and provide the same dashboard. Review collected by and hosted on G2.com.

It’s a simple, clean, Gmail-based team email management tool that helps us a lot. Messages are easy to categorize and always accessible. Another strong point is the collaboration features, which make it easier for our team to work together. Review collected by and hosted on G2.com.

It doesn’t have an advanced CRM structure, so looking up and retrieving customer details can be difficult. If you’re looking for very advanced ticketing workflows or deep customization, this may not be the best fit. Review collected by and hosted on G2.com.

Previous Response: Hiver is constantly building on their tool. Ranging from integrations to AI, they are improving rapidly AND value customer feedback immensely. I have met with them multiple times on needs we have and they have been able to build out solutions for us on it. A very customer focused organization Review collected by and hosted on G2.com.

Previous Response: If you use google groups and plan on making any automations with Zapier there are some limitations when it comes to how data can be passed through. It is on the roadmap to change however. Review collected by and hosted on G2.com.

I like that our entire team is allowed to see the shared inbox. For months, it was just me running things until we found Hiver. It has been so much easier communicating with the team and allowing them to see specific inquiries. Review collected by and hosted on G2.com.

Connected apps to the inbox was a lot of work. We had to reach out multiple times for help even when we followed the steps. Overall though, no big complaints. Review collected by and hosted on G2.com.

I can closed the email, and when open it is tagged to you, you can take notes, I use it daily in my work, is was easy to star using it, and is was easy of integrate everything, we have customer support at the begging of implementation, it has a lot of pros. Review collected by and hosted on G2.com.

somethimes when open the email doesn't pull the hiver Review collected by and hosted on G2.com.