--- title: Hiver in Gmail Reviews meta\_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1283 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hiver in Gmail Reviews & Product Details Visit Website Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Hiver also offers Hiver Omni, an omnichannel customer service platform that brings email, chat, voice, Slack, SMS, and social into one queue. Unlike Hiver in Gmail, which works inside Gmail, Hiver Omni is a standalone platform with its own interface. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. * * * Product Website Hiver in Gmail Seller [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) Discussions [Hiver in Gmail Community](https://www.g2.com/products/hiver-in-gmail/discuss) Languages Supported English Solution Type All-in-One Show More ## Pricing Pricing provided by Hiver in Gmail. ### GROWTH $25.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hiver-in-gmail/pricing) ## Hiver in Gmail Integrations (9) What do users say about integrations? Verified by Hiver in Gmail [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Boomerang for Gmail ](https://www.g2.com/products/boomerang-for-gmail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![agustin a.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "agustin a.") AA agustin a. customer relations clerk Enterprise (\> 1000 emp.) 9/11/2025 "Survey" 5/5 What do you like best about Hiver in Gmail? I like the straightforwardness of it. The simplicity of it is amazing! Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? I think it can be even more simple. Meaning it looks to pressed together. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? I use it for my job in a logistics company. We use hiver to get invoice emails completed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Adrian G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrian G.") AG Adrian G. IT Admin Mid-Market (51-1000 emp.) 9/11/2025 "Clear and simple app to manage tickets internally" 4.5/5 What do you like best about Hiver in Gmail? Ease of setup and use. Integration into Gmail. Mobile app. Statistics that are provided. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Difficult to look at older tickets. Sometimes confusing to search for things. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? We manage the internal IT tickets. It centralizes all requests and helps us inform our users. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Alyzzah Zachary F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alyzzah Zachary F.") AF Alyzzah Zachary F. Supply Chain Mid-Market (51-1000 emp.) 6/19/2025 "HIVER IS AMAZING" 4/5 What do you like best about Hiver in Gmail? Hiver really helped me a lot especially on email management. It help us to organize and make our inbox clean. Using hiver is really a time saver.With hiver you can schedule email, organize email per category and you can also import clients contact through excel which will help you to save time copying email contacts at a time. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Nothing all features are advance and easy to use Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Its helping me to organize and email and can identify which emails you need to prioritize. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Andrea G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrea G.") AG Andrea G. Customer Success Manager Small-Business (50 or fewer emp.) 10/13/2023 "Hiver is great for sharing important information/emails" 4.5/5 What do you like best about Hiver in Gmail? The fact that is not necessary to CC everyone you need to have access to an email information, just having it at a shared inbox and have that person as an user of the box is enough. Notes are pretty cool, that way the team can let other team members important info without sending emails Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Not exactly dislike, but Automations are a braintest Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Sharing emails with the team without going back and forth. This reduces effort and improves my time usage. Review collected by and hosted on G2.com. Show More 6/19/2025 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Omar S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Omar S.") OS Omar S. Commercial Director Small-Business (50 or fewer emp.) 9/11/2025 "Hiver experience" 4.5/5 What do you like best about Hiver in Gmail? Have channels like whatsapp, voice and chat all in Gmail inbox makes it so easy to handle all our customers comminications Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? It could have more AI capatities and other features Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? managing all communicatios froms our clients without loosing anyone Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Matthieu C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Matthieu C.") MC Matthieu C. 9/11/2025 "Streamlined Email Assignment, Highly Effective" 4/5 What do you like best about Hiver in Gmail? I find Hiver exceptionally useful for assigning emails from a communal inbox to different team members, which helps avoid confusion over who should respond. I appreciate the ability to close tickets once resolved, which aids significantly in keeping track of progress. The overall effectiveness of Hiver makes it a compelling tool to continue using. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Nothing Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? I find Hiver helps assign emails to the right person, reducing confusion over email responses and tracking when tickets are closed. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tran Le D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tran Le D.") TD Tran Le D. CEO Mid-Market (51-1000 emp.) 2/18/2025 "The Perfect Team Email Management Solution!" 5/5 What do you like best about Hiver in Gmail? Hiver has completely transformed the way we manage team emails in our business. With its seamless integration into Gmail, we can track, assign, and resolve emails efficiently without leaving our inbox. We are extremely satisfied and will continue using Hiver for the long run! Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Hiver is a fantastic tool, but for small teams or startups, the pricing can be a bit steep compared to some alternatives. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Before using Hiver, managing shared inboxes was a challenge for our team. Emails would get lost, multiple team members would reply to the same customer, and tracking responsibilities was inefficient. Hiver has completely transformed our workflow by solving our email management has become more organized, our team is more productive, and our customers receive faster, more consistent responses. It’s an essential tool for any business handling a high volume of shared emails Review collected by and hosted on G2.com. Show More Response from Moinak Ray of Hiver in Gmail [Editedit](https://www.g2.com/survey_responses/hiver-in-gmail-review-10853505/official_response/edit) Thank you for sharing your positive experience with Hiver! Happy to hear that our email management solution has transformed the way you handle team emails. We appreciate your feedback regarding pricing for small teams and startups. We are constantly working on improving our offerings to better suit the needs of all our customers. If you have any specific suggestions or would like to discuss pricing options further, please feel free to reach out to our support team at support@hiverhq.com. We are here to assist you in any way we can. Thank you for choosing Hiver to streamline your email management process. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Services") UI Verified User in Information Services Mid-Market (51-1000 emp.) 6/19/2025 "Hiver Streamlined Our Team’s Email Workflow — A Game Changer" 3.5/5 What do you like best about Hiver in Gmail? I love the Email Templates feature. I just have to document a response once, and then reuse it without rewriting the same email every time. It saves me a lot of time, especially for repetitive queries, and keeps responses consistent across the team. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? The UI could be more modern and intuitive - especially around the icons and layout. It’s not a dealbreaker, but a cleaner design would make navigation feel smoother. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver helps our team manage a shared email inbox more effectively. It eliminates confusion over who’s replying to what and avoids duplicate responses. Features like assigning emails, tracking status, and using templates save us time and make our communication much more organized and professional. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jenna J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenna J.") JJ Jenna J. Account Manager Small-Business (50 or fewer emp.) 6/19/2025 "Great for collaborative work" 4.5/5 What do you like best about Hiver in Gmail? This makes the collaboration in our team so much better. We love the shared inbox and how we can take responsibility for different things that come through. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? We've had some technical difficulties with emails not coming throuhh for a small portion of our clients but we don't know if that's Gmail related. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? We have smaller clients that are on a "ticketing system" who can email a shared inbox and anyone on our team can review and respond. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jose R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose R.") JR Jose R. Data Entry Specialist / Accounting Accounting Mid-Market (51-1000 emp.) 9/11/2025 "Hiver: Go to guy" 5/5 What do you like best about Hiver in Gmail? Everything, especially the new link conversation. faster shifting between mails that has relevant information. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? None so far. everything fits. Looking forward to more updates. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? shared inbox, closing options, proper distribution of mails to correct channels. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Hiver in Gmail? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Hiver in Gmail ](https://www.g2.com/products/hiver-in-gmail/discussions/new) ![Veronica A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veronica A.") VA Veronica Alfonzo • Last activity over 4 years ago How can i separate Hiver tickets from my own emails in Gmail? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) ![Makisha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Makisha B.") MB Makisha Boothe • Last activity about 5 years ago Is there a way to make pending items show up in my hiver inbox? Right now, they are separate. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) [ View all Discussions ](https://www.g2.com/products/hiver-in-gmail/discuss) ## Pricing Options Pricing provided by Hiver in Gmail. ### GROWTH $25.00 Per Month ### PRO $55.00 Per Month ### ELITE $85.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hiver-in-gmail/pricing) Hiver in Gmail Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front 4.7/5(2,507) [ Compare Now ](https://www.g2.com/compare/front-vs-hiver-in-gmail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab046db440ea4045d652cec415afa25e/gmelius.png "Product Avatar Image") Gmelius 4.4/5(776) [ Compare Now ](https://www.g2.com/compare/gmelius-vs-hiver-in-gmail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) ##### ##### Hiver in Gmail Features Productivity Tools Notes Internal Discussion Assignments and Tasks Analytics Trends Performance Tracking Email Tracking Sorting & Filtering Attachment Search Tags Predefined Rules Integrations Gmail Integration [ View More Features ](https://www.g2.com/products/hiver-in-gmail/features) ## Top-Rated Alternatives [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/hiver-in-gmail/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Email Management](https://www.g2.com/categories/email-management)[Google Workspace Communication Tools](https://www.g2.com/categories/google-workspace-communication-tools)[AI IT Agents](https://www.g2.com/categories/ai-it-agents) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which secure data room providers offer the best collaboration tools for legal teams?](https://www.g2.com/discussions/which-secure-data-room-providers-offer-the-best-collaboration-tools-for-legal-teams)[What key performance metrics should teams use to measure web acceleration solution effectiveness?](https://www.g2.com/discussions/what-key-performance-metrics-should-teams-use-to-measure-web-acceleration-solution-effectiveness)[What rebate management tools integrate with NetSuite and Salesforce so rebate data flows automatically into financial reporting without a manual sync process?](https://www.g2.com/discussions/what-rebate-management-tools-integrate-with-netsuite-and-salesforce-so-rebate-data-flows-automatically-into-financial-reporting-without-a-manual-sync) [Top-rated tools for scenario planning and analysis](https://www.g2.com/discussions/top-rated-tools-for-scenario-planning-and-analysis)[Best expense management platform for growing companies](https://www.g2.com/discussions/best-expense-management-platform-for-growing-companies)[Pros and Cons Details](https://www.g2.com/products/hiver-in-gmail/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)