--- title: Hiver in Gmail Reviews meta\_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1283 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hiver in Gmail Reviews & Product Details Visit Website Hiver in Gmail transforms Gmail into a powerful agentic helpdesk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - Cross-team collaboration: Resolve complex requests without losing context between teams. Hiver keeps conversation history, private notes, handoffs, and Slack discussions connected to the customer thread, so everyone involved works from the same picture. - Ticketing: Give every request clear ownership and structure, with status, priority, custom fields, queues, SLAs, and a complete history of every action. Teams can configure ticket fields and define SLAs in natural language, while built-in audit trails keep work accountable and reporting-ready. -AI Agents: AI Agents take customer requests from intent to resolution. They understand what the customer needs, gather relevant context, follow your team’s procedures, take actions across connected systems, and respond. They resolve requests autonomously and bring in your team when human judgment is needed. - AI Copilot: When a request needs a person, Copilot does the groundwork. It finds similar issues, gathers context, drafts replies in your team’s tone, recommends next steps, and takes directed actions, such as updating Salesforce or retrieving information from Confluence. Your team stays in control, reviewing and approving what goes out. - Self-updating help center: Turn every resolution into knowledge that compounds. Hiver AI turns resolved conversations into help center articles and flags existing content when it becomes outdated or conflicts with how your team actually resolves issues. - Integrations & Workflows: Connect the tools your team already uses and automate the work between them. Workflows route, assign, tag, triage, and escalate requests using conditions and data from your apps. Teams can build workflows, define triage rules, and trigger actions across connected systems using natural language. - Analytics: Reporting covers volume, response and resolution times, SLA attainment, and satisfaction, broken out by channel, team, and individual. It also tracks quality and customer health, and surfaces trends across conversations. Your team can query the data in natural language, inside Hiver or through MCP. - Customer Intelligence: Build a living understanding of every customer account. Hiver brings together conversations, CRM data, product usage, and calls to continuously assess health, sentiment, and churn risk. Ask AI answers deeper questions about each account, while AI Agents and your team use that intelligence to make every interaction more informed, relevant, and personal. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. * * * Product Website Hiver in Gmail Seller [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) Discussions [Hiver in Gmail Community](https://www.g2.com/products/hiver-in-gmail/discuss) Languages Supported English Solution Type All-in-One Show More ## Pricing Pricing provided by Hiver in Gmail. ### GROWTH $25.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hiver-in-gmail/pricing) ## Hiver in Gmail Integrations (9) What do users say about integrations? Verified by Hiver in Gmail [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Boomerang for Gmail ](https://www.g2.com/products/boomerang-for-gmail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Cale K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cale K.") CK Cale K. Sales Manager Mid-Market (51-1000 emp.) 9/11/2025 "Man its goof AF" 5/5 What do you like best about Hiver in Gmail? Using Hiver has been a game-changer for our sales and marketing workflow at Pepco. It allows us to manage shared inboxes seamlessly, making collaboration between team members much easier. Assigning emails, adding notes, and tracking follow-ups is quick and organized — no more messy CCs or lost threads. For sales, Hiver helps us stay on top of leads and respond faster, which improves customer experience. For marketing, it’s been great for managing campaigns, coordinating with vendors, and keeping communication transparent across the team. The interface is easy to use, integrates smoothly with Gmail, and reduces time spent digging through emails. Overall, Hiver has improved our efficiency and helped our team work together better. Highly recommend it for any team that values streamlined communication and productivity. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? One small drawback is that it can feel a little slow when handling a very high volume of emails, but overall, it’s a huge improvement to our workflow. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver is solving the problem of scattered email communication and lack of visibility within our team. Before Hiver, it was easy to miss important messages or duplicate responses because we had no clear way to assign ownership. Now, we can assign emails, leave internal notes, and track the status of every conversation — which keeps our sales and marketing team aligned. This means faster response times for customers, less confusion internally, and more organized workflows. Overall, it saves us time and helps us provide a better experience for our clients and partners. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Lindsey B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lindsey B.") LB Lindsey B. Administrative / Dispatch / Customer Service Small-Business (50 or fewer emp.) 3/25/2026 "User-Friendly Task Sorting with Fast Alerts for Teams" 5/5 What do you like best about Hiver in Gmail? Great way to sort tasks for a multi users within a company! Quick alert sytem and user friendly. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? No down side to this platform encountered. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver allows me to assign tasks to colleagues in an easy manner. This alerts our team as a backup to follow up with important daily task reminders. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Lean L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lean L.") LL Lean L. General Virtual Assistant Small-Business (50 or fewer emp.) 6/19/2025 "Efficient Shared Inbox and Email Collaboration Tool" 4.5/5 What do you like best about Hiver in Gmail? ⭐⭐⭐⭐⭐ (5/5) Hiver has completely transformed how our team manages shared inboxes and collaborative email workflows. As a virtual assistant handling both administrative and support functions, I've found Hiver to be an essential tool in staying organized, responsive, and efficient. Pros: ✅ Shared Inbox Functionality – Managing group email addresses (like support@ or admin@) is seamless. It eliminates the chaos of forwarded threads or missed messages. Everyone on the team can see what’s assigned and what still needs attention. ✅ Tagging and Labeling – The ability to tag and categorize emails (e.g., “POs Sent to Vendor,” “Delivered - Waiting to Invoice,” “Issues / Support Needed”) helps streamline processes. It also makes follow-ups easier and ensures nothing falls through the cracks. ✅ Notes and Assignments – Adding internal notes and assigning emails to specific team members is a game-changer. It cuts down on Slack/WhatsApp back-and-forth and keeps everything contextually organized within the inbox. ✅ Google Workspace Integration – Since Hiver works directly inside Gmail, there’s no need to learn a new interface or switch between apps. It feels like a natural extension of your existing workflow. ✅ Transparency and Accountability – With clear assignments, activity history, and status visibility, it's easy to track who’s doing what and when. It boosts accountability and reduces duplicated efforts. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Cons: ➖ Limited Mobile Experience – The mobile experience isn’t as robust as desktop, which can be limiting for teams who are often on the go. ➖ Can Get Tag-Heavy – If not managed properly, too many tags can clutter the interface, especially in busy inboxes. Clear SOPs help avoid confusion. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver solves several key problems related to shared inbox management, team collaboration, and email accountability. Before using Hiver, it was easy for emails to be overlooked, duplicated, or delayed because there was no clear ownership. With Hiver, that has completely changed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chase E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chase E.") CE Chase E. Manager of HR Operations Enterprise (\> 1000 emp.) 6/19/2025 "Great product for in-gmail use where security is high" 4/5 What do you like best about Hiver in Gmail? Hiver makes it much easier to stay organized and collaborate as a team. The ability to assign emails, leave internal notes, and track ownership has streamlined our operations and reduced miscommunication. It’s especially helpful for managing shared inboxes with clear accountability. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? There are a few challenges. First, being forced to use Gmail's conversation view isn’t ideal—it can be confusing when managing multiple threads. Also, all Hiver notifications go to the bell icon instead of email, unless you manually create notification rules, which adds unnecessary setup. For a non-profit, the pricing feels steep, and it’s frustrating that reporting across multiple inboxes isn’t available for users with access to more than one inbox. These limitations make it harder to get a comprehensive view of performance. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver helps ensure that emails in our shared inboxes are being responded to in a timely and accountable way. By assigning ownership and tracking activity, we can clearly see what’s been handled and what still needs attention. This visibility helps us meet our internal service level agreements (SLAs) and maintain strong follow-through, especially across a distributed team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Sneha A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sneha A.") SA Sneha A. Associate Recruiter Small-Business (50 or fewer emp.) 6/19/2025 "How Hiver Helps Me Recruit Smarter!" 4.5/5 What do you like best about Hiver in Gmail? Hiver has genuinely made my day-to-day a lot smoother. I love that I can assign emails, leave quick notes for my team, and stay on top of every candidate conversation. Everything is organized, we collaborate better, and it all happens right inside Gmail. It’s simple, efficient, and takes the chaos out of hiring. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? The AI-based suggested replies are helpful for speed, but they can sometimes miss the mark on tone, especially in sensitive candidate conversations. If there were a way to train the model with context or integrate some form of tone-aware machine learning, it could really elevate the experience for talent teams. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver takes the mess out of managing a shared recruitment inbox. No more missed follow-ups, duplicate replies, or scattered conversations. It helps our team stay aligned, respond faster, and deliver a much better candidate experience. For me, it means more clarity, less chaos, and a smoother hiring process from start to finish. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Kevin B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kevin B.") KB Kevin B. Box office Staff (non-profit) Small-Business (50 or fewer emp.) 8/19/2020 "Works very well for our theater!" 5/5 What do you like best about Hiver in Gmail? Hiver has been beneficial and a great asset to our all-volunteer 180-seat theater in the round in Annapolis, MD! Specifically, we use it for the box office team. We rotate days throughout any given week on who is monitoring emails. So, if I am not finished with a guest's request, I can tag the person for the next day and reassign to them with a note. Also, when an email comes in for comp tickets for reviewers, I can easily assign them to the volunteer that handles those requests! Also, we have used tags regarding COVID-related refunds, credits, subscribers, etc. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? I honestly can't think of anything at the momemnt! Oh, one thing - using the App on my iPhone 14 - when you hit reply to a box office email (our shared box) it always defaults to my personal theater email and not the shared inbox. Changing it with the drop down menu doesn’t help. Otherwise - it works from Chrome perfect. Review collected by and hosted on G2.com. Recommendations to others considering Hiver in Gmail: Make sure you have someone who's really knowledgable to run the Admin part of the app. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? For our non-profit theatre email/box office team, this helps to direct emails to who they need to get to! The tagging and notes features are helpful when letting others know what has been or needs to be done with an email. Review collected by and hosted on G2.com. Show More Response from Aditi Dewan of Hiver in Gmail [Editedit](https://www.g2.com/survey_responses/hiver-in-gmail-review-4350302/official_response/edit) Hey Kevin! I am Aditi from the product team at Hiver. As for your issue with the mobile app, I would like to inform you that our team is dedicatedly working on enhancing the functionalities in the app. In the last quarter, we have introduced 3 new features in the mobile app and will continue adding more. You can view all such feature updates on https://updates.hiverhq.com/. You can also reach out to me at aditi@hiverhq.com and share any other feedback, feature requests or concerns. Regards, Aditi 6/19/2025 Current UserValidated ReviewerSource: Organic PM Pallabi M. Software Devloper Mid-Market (51-1000 emp.) 9/11/2025 "Easy tool to install and use it, very userfriendly" 4.5/5 What do you like best about Hiver in Gmail? What I like best about Hiver is how easy it makes managing shared emails. It keeps everything organized inside Gmail, so we don’t have to switch tools. Assigning emails to team members and tracking them is simple, which saves a lot of time and avoids confusion. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? nothing to tell anything about the negative part, everything till now working fine. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver solves the problem of handling group emails like support and info accounts. Earlier, mails used to get missed or duplicated, but now everything is tracked and assigned. It helps the team work together better, respond faster, and gives me more visibility on pending and closed requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Daniel d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel d.") DD Daniel d. Head of Product Small-Business (50 or fewer emp.) 2/26/2024 "Easy Gmail management" 4.5/5 What do you like best about Hiver in Gmail? Hiver has been making a strong push for using AI recently, helping us to simplify our processes. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? At the moment I have no further point for improvement. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Multiple gmail login with admin levels. Review collected by and hosted on G2.com. Show More 2/5/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 9/12/2025 "Great option for pooled teams!" 4.5/5 What do you like best about Hiver in Gmail? The backend setup was straight forward. The interface is easy for the end-users. The Hiver team was supportive throughout the implementation process. The Support team is always quick to respond and the 24/7 help chat is ideal for our Global team. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Not really a dislike, but it would be nice to have more options for assignment via the SFDC integration. We had to build a custom integration to route emails for our team, but this is probably more on our setup than Hiver's capabilities Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver is allowing our SMB customer success team to work in a pooled model without relying on more support related tools like Zendesk or Jira. They can work from their inbox, which is where most of the comms happen. This saves time and allows them to not have to rely on yet another tool. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Brandon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon F.") BF Brandon F. Technology Director Mid-Market (51-1000 emp.) 7/15/2025 "Inbox, Upgraded: My Hiver Experience" 4.5/5 What do you like best about Hiver in Gmail? The best part to me about Hiver is that it has a free budget. I am part of a smaller nonprofit organization and that free part comes in handy. Its serves its purpose for what I need it for and it just works. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? I think that the Knowledge Base should be more available to the Free version users. I could easily use it for my end users but its under a paid version. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver takes all of my IT requests and organizes it for me so that it doesn't get lost in all my other emails. I get quite a few emails during the day and a lot altogether during the week so it helps to be able to find these requests easily. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ## Questions about Hiver in Gmail? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Hiver in Gmail ](https://www.g2.com/products/hiver-in-gmail/discussions/new) ![Makisha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Makisha B.") MB Makisha Boothe • Last activity about 5 years ago Is there a way to make pending items show up in my hiver inbox? Right now, they are separate. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) ![Veronica A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veronica A.") VA Veronica Alfonzo • Last activity over 4 years ago How can i separate Hiver tickets from my own emails in Gmail? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) [ View all Discussions ](https://www.g2.com/products/hiver-in-gmail/discuss) ## Pricing Options Pricing provided by Hiver in Gmail. ### GROWTH $25.00 Per Month ### PRO $55.00 Per Month ### ELITE $85.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hiver-in-gmail/pricing) Hiver in Gmail Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front 4.7/5(2,507) [ Compare Now ](https://www.g2.com/compare/front-vs-hiver-in-gmail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab046db440ea4045d652cec415afa25e/gmelius.png "Product Avatar Image") Gmelius 4.4/5(776) [ Compare Now ](https://www.g2.com/compare/gmelius-vs-hiver-in-gmail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) ##### ##### Hiver in Gmail Features Productivity Tools Notes Internal Discussion Assignments and Tasks Analytics Trends Performance Tracking Email Tracking Sorting & Filtering Attachment Search Tags Predefined Rules Integrations Gmail Integration [ View More Features ](https://www.g2.com/products/hiver-in-gmail/features) ## 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