--- title: Hiver in Gmail Reviews meta\_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1283 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Hiver in Gmail Reviews & Product Details Visit Website Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. * * * Product Website Hiver in Gmail Seller [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) Discussions [Hiver in Gmail Community](https://www.g2.com/products/hiver-in-gmail/discuss) Languages Supported English Solution Type All-in-One Show More ## Pricing Pricing provided by Hiver in Gmail. ### GROWTH $25.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hiver-in-gmail/pricing) ## Hiver in Gmail Integrations (9) What do users say about integrations? Verified by Hiver in Gmail [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Sales (formerly Salesforce Sales Cloud) ](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Asana ](https://www.g2.com/products/asana/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Boomerang for Gmail ](https://www.g2.com/products/boomerang-for-gmail/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ClickUp ](https://www.g2.com/products/clickup/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") HubSpot Marketing Hub ](https://www.g2.com/products/hubspot-marketing-hub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") NetSuite ](https://www.g2.com/products/oracle-netsuite/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Bala K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bala K.") BK Bala K. Data Scientist Small-Business (50 or fewer emp.) 9/11/2025 "Great Email Management Tool for Support Teams - Needs Stronger Slack Integration" 5/5 What do you like best about Hiver in Gmail? The email management and task assignment features are excellent. It centralizes communication and ensures nothing slips through the cracks. Using it as our major customer support workflow has been a game-changer. It is quite easier to use and we use it quite frequently in our day to day routine. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? A two-way integration with Slack would be extremely helpful. Right now, we can view some notifications, but deeper integration to manage tasks or conversations directly from Slack would improve efficiency. Also, better email notifications like daily digest will be useful. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver helps us manage customer support directly from Gmail without needing a separate ticketing system. Instead of forwarding or CC’ing emails, we can assign tasks, track ownership, and leave internal notes right within the inbox. This eliminates confusion about who is handling what and ensures faster response times for customers. It also improves team visibility - everyone can see the full context of a conversation, which reduces duplication and miscommunication. As a result, our customer support workflow is more organized, efficient, and accountable. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Abdelatif B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdelatif B.") AB Abdelatif B. Développeur web, product builder, architecte technique Internet Small-Business (50 or fewer emp.) 9/11/2025 "Amazing features" 4/5 What do you like best about Hiver in Gmail? I tested Hiver during the premium trial and then switched to the free plan, and overall I was pleasantly surprised. What convinced me the most was the shared inbox feature. We needed to manage addresses like support@ with several teammates, and Hiver made that simple: assign emails, track status, add notes, avoid duplicates. Everything happens directly in Gmail, so no new tool to learn, no switching platforms. The workflow extras are also handy — tags, basic analytics, automations — without feeling overwhelming. For a small team, it’s more than enough. Hiverr did exactly what we needed. If your team is already using Gmail every day and you want an easy way to manage a shared mailbox together, Hiver is definitely worth trying. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? On the downside, two points stood out: - The interface is only in English. Personally, that’s fine for me, but it really slowed down some of my colleagues who aren’t comfortable in English. - The automatic labels Hiver adds in Gmail can get very long and a bit messy in the sidebar. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver solved the headache of managing a shared inbox in Google Workspace. Instead of wrestling with Google Groups, which are clunky and confusing, I was able to set up a shared mailbox directly in Gmail. My team can now see incoming messages, assign them, and collaborate without stepping on each other’s toes. It’s faster, clearer, and much easier for everyone to adopt. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Operations Director Small-Business (50 or fewer emp.) 10/24/2018 "Great, asset app for our business" 4/5 What do you like best about Hiver in Gmail? Automation works great. Task assignment is our main line of workflow! Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Sometimes buggy when wanting to act quickly, improve keyboard shortcuts. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Management of different inboxes in one place. Review collected by and hosted on G2.com. Show More Response from Niraj Ranjan Rout of Hiver in Gmail [Editedit](https://www.g2.com/survey_responses/hiver-in-gmail-review-1027979/official_response/edit) Hello, I'm Niraj, Founder/CEO@Hiver. Thanks for your feedback, and sorry about the problem you faced. Could you please write to me on niraj@hiverhq.com. I'll make sure we look closely at the issue you have faced with speed on the new Gmail UI and have that sorted out. I'd look forward to hearing from you. 4/28/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Maria S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Maria S.") MS Maria S. Customer Success Manager Mid-Market (51-1000 emp.) 3/13/2026 "Seamless In-Gmail Chat That Keeps Conversations in One Place" 4.5/5 What do you like best about Hiver in Gmail? It is amazing to have the internal chat option within gmail and that you don't have to go to a different window/tool to ask questions based on the mail thread. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? There could be a notification sound for when you are tagged like slack. Because you have to remember to use the notification icon to see the messages. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? it helps with internal communication and status tracking of certain tasks regarding the email thread. You can assign people to that task and know who owns it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Zeus O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zeus O.") ZO Zeus O. Small-Business (50 or fewer emp.) 3/18/2026 "Seamlessly Manages Emails, Boosts Responsiveness" 5/5 What do you like best about Hiver in Gmail? The best thing about Hiver is that it's easy to use and quite effective at getting me to respond to all my emails in a timely fashion. I also find valuable the AI technology that it has to auto respond to emails and help send a correct email. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? none Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver collects all my emails and reminds me of every unread one. It prompts me to read them, making it easier to respond in a timely fashion. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Aminta P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aminta P.") AP Aminta P. Property manager assistant Small-Business (50 or fewer emp.) 6/11/2025 "Hyper has really helped improve my organization." 4.5/5 What do you like best about Hiver in Gmail? I like that Hiver keeps people accountable for the emails that they have to answer by assigning the email to a certain person. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Sometimes it mixes up too many emails and I can't separate the ones directly addressed to me. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? The tracking and preventing of losing emails and providing great customer service. Review collected by and hosted on G2.com. Show More 2/5/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Betty H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Betty H.") BH Betty H. Fractional Executive Assistant Small-Business (50 or fewer emp.) 10/29/2024 "Hiver review" 3.5/5 What do you like best about Hiver in Gmail? Hiver is still easy to use, but it is no longer the best fit. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? The cost was prohibitive, so we canceled Hiver. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Email management and clear communication as to who is answering certain emails. Review collected by and hosted on G2.com. Show More 3/9/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Sports](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Sports") US Verified User in Sports Small-Business (50 or fewer emp.) 9/11/2025 "Makes handling & assigning support inquiries a breeze!" 4.5/5 What do you like best about Hiver in Gmail? Hiver has been great for managing the queue of support inquiries that come to us on a daily basis. I really enjoy that I can use some of the automation features to pick up on certain words or the intent of the request and from there, properly assign it to the relevant team member to handle. It keeps my inbox organized!! Also support was quick to help when I was first starting out which I appreciated! Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? My one comment, which really isn't even a Hiver problem probably, is that when I'm assigning emails to other people, they stay marked as unread in my inbox. So I have all these "unread emails" in my inbox that other team members have already taken care of. So it looks like I deceivingly have more emails to take care of than I really do. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? It's helping us manage our support inquiries. We are a small team that is having an increased volume of support inquiries that need to be streamlined and organized to the proper individuals to take care of the requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 9/11/2025 "User friendly; Cost efficient & collaborative" 5/5 What do you like best about Hiver in Gmail? What I like best about Hiver is how easy it is to set up and start using. The integrations are seamless and really enhance productivity, and the support team is always responsive and helpful. It makes collaboration across teams simple and efficient, while also being cost-effective. On top of that, the analytics and reporting tools provide great visibility into performance and has helped my team make data-driven improvements. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? There isn’t much to dislike about Hiver, but if I had to point something out, it would be the lack of customer-oriented view for support tickets. Some sort of view that would allow them to see summaries of tickets and their overall status. Also, the analytics are great, but occasionally I wish there were even deeper reporting options. Overall, these are minor compared to the value it provides. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver has given us better visibility and coordination across the team, which means customers get faster and more consistent responses. It’s also improved internal collaboration, since we can resolve issues without endless forwarding or CC’ing. It's also helped us with tracking, analytics, and NPS. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rochelle S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rochelle S.") RS Rochelle S. CSR Small-Business (50 or fewer emp.) 9/11/2025 "Good Service" 5/5 What do you like best about Hiver in Gmail? Hiver has been a valuable tool for managing shared inboxes directly within Gmail. It makes collaboration seamless, reduces the need for endless forwarding or CCs, and gives clear visibility into who’s handling what. The ability to assign emails as tasks and track performance is especially useful for support and customer service teams. That said, like any platform, it works best if your team is already comfortable in Gmail — if not, there can be a bit of a learning curve. Reporting features could also be more advanced compared to larger helpdesk solutions. Overall, Hiver delivers real value by keeping email-based teamwork simple, efficient, and transparent, without requiring teams to move away from Gmail. It’s a strong fit for small to mid-sized teams who want structure without complexity. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? So far, I haven’t found anything bad about Hiver. It’s very easy to navigate and makes managing emails simple and efficient. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver is solving the problem of managing shared inboxes and team emails. Instead of forwarding or CC’ing messages, I can assign emails directly, track their status, and know exactly who is responsible. This has reduced confusion, improved accountability, and saved us a lot of time. The biggest benefit is that everything happens right inside Gmail, so the team doesn’t have to switch to another tool — making collaboration much smoother and faster. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Hiver in Gmail? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Hiver in Gmail ](https://www.g2.com/products/hiver-in-gmail/discussions/new) ![Veronica A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Veronica A.") VA Veronica Alfonzo • Last activity over 4 years ago How can i separate Hiver tickets from my own emails in Gmail? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-i-separate-hiver-tickets-from-my-own-emails-in-gmail) ![Makisha B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Makisha B.") MB Makisha Boothe • Last activity about 5 years ago Is there a way to make pending items show up in my hiver inbox? Right now, they are separate. 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/33985-is-there-a-way-to-make-pending-items-show-up-in-my-hiver-inbox-right-now-they-are-separate) [ View all Discussions ](https://www.g2.com/products/hiver-in-gmail/discuss) ## Pricing Options Pricing provided by Hiver in Gmail. ### GROWTH $25.00 Per Month ### PRO $55.00 Per Month ### ELITE $85.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/hiver-in-gmail/pricing) Hiver in Gmail Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image") Front 4.7/5(2,507) [ Compare Now ](https://www.g2.com/compare/front-vs-hiver-in-gmail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ab046db440ea4045d652cec415afa25e/gmelius.png "Product Avatar Image") Gmelius 4.4/5(776) [ Compare Now ](https://www.g2.com/compare/gmelius-vs-hiver-in-gmail) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_8eac408c131f013530178efd9a9ca600/freshdesk.png "Product Avatar Image") Freshdesk 4.4/5(3,756) [ Compare Now ](https://www.g2.com/compare/freshdesk-vs-hiver-in-gmail) ##### ##### Hiver in Gmail Features Productivity Tools Notes Internal Discussion Assignments and Tasks Analytics Trends Performance Tracking Email Tracking Sorting & Filtering Attachment Search Tags Predefined Rules Integrations Gmail Integration [ View More Features ](https://www.g2.com/products/hiver-in-gmail/features) ## Top-Rated Alternatives [ ![Front](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Front") Front 4.7/5(2,507) ](https://www.g2.com/products/front/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,016) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Freshdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Freshdesk") Freshdesk 4.4/5(3,756) ](https://www.g2.com/products/freshdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/hiver-in-gmail/competitors/alternatives) ##### Categories on G2 [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service) [Live Chat](https://www.g2.com/categories/live-chat)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Chatbots](https://www.g2.com/categories/chatbots)[Help Desk](https://www.g2.com/categories/help-desk)[Conversational Support](https://www.g2.com/categories/conversational-support)[Social Customer Service](https://www.g2.com/categories/social-customer-service)[Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)[Customer Communications Management](https://www.g2.com/categories/customer-communications-management)[Customer Service Automation](https://www.g2.com/categories/customer-service-automation)[Shared Inbox](https://www.g2.com/categories/shared-inbox)[Complaint Management](https://www.g2.com/categories/complaint-management)[Email Management](https://www.g2.com/categories/email-management)[Google Workspace Communication Tools](https://www.g2.com/categories/google-workspace-communication-tools)[AI IT Agents](https://www.g2.com/categories/ai-it-agents) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best APM tools for SaaS companies](https://www.g2.com/discussions/best-apm-tools-for-saas-companies)[Most reliable MDR software for IT companies](https://www.g2.com/discussions/most-reliable-mdr-software-for-it-companies-which-one-do-you-recommend)[Best rated demo automation service for mobile use](https://www.g2.com/discussions/best-rated-demo-automation-service-for-mobile-use) [Best document creation tools for legal and compliance teams](https://www.g2.com/discussions/what-is-the-best-document-creation-tools-for-legal-and-compliance-teams)[Which EPM implementation partners are known for responsive support and detailed guidance outside of scheduled project hours?](https://www.g2.com/discussions/which-epm-implementation-partners-are-known-for-responsive-support-and-detailed-guidance-outside-of-scheduled-project-hours%20)[Pros and Cons Details](https://www.g2.com/products/hiver-in-gmail/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)