--- title: Hiver in Gmail Reviews meta\_title: 'Hiver in Gmail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1283 reviews by the users' company size, role or industry to find out how Hiver in Gmail works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 1283 scale: '5' date\_modified: '2026-08-12' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Hiver in Gmail Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. [(182 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews) Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. [(149 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews) Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. [(131 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037720&qs=pros-and-cons#reviews) Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. [(105 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1038367&qs=pros-and-cons#reviews) Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. [(82 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1036737&qs=pros-and-cons#reviews) Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. [(72 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews) Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. [(47 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews) Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. [(34 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037334&qs=pros-and-cons#reviews) Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. [(32 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037852&qs=pros-and-cons#reviews) Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. [(28 mentions)](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1035799&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hiver in Gmail ##### 1. Ease of Use Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. [ See 182 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037251&qs=pros-and-cons#reviews) See Related User Reviews ![Sławomir P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sławomir P.") SP Sławomir P. Mid-Market (51-1000 emp.) 5.0/5 "A must-have for shared inboxes!" What do you like about Hiver in Gmail? Analytics tab is very useful when you need to check the numbers and get some quick info or insights for a selected date range (+ full manual or schedu MM M M. Small-Business (50 or fewer emp.) 4.5/5 "Easy in-Gmail ticket platform" What do you like about Hiver in Gmail? The AI helpcenter builder is a great tool that facilitates a continuously evolving KB using resolved tickets. Drive can be used as a live KB too! ##### 2. Team Collaboration Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. [ See 149 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037987&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 5.0/5 "Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails." What do you like about Hiver in Gmail? Hiver has become an essential tool for organizing my workload and tracking communication. ![Sławomir P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sławomir P.") SP Sławomir P. Mid-Market (51-1000 emp.) 5.0/5 "A must-have for shared inboxes!" What do you like about Hiver in Gmail? Analytics tab is very useful when you need to check the numbers and get some quick info or insights for a selected date range (+ full manual or schedu ##### 3. Email Management Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. [ See 131 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037720&qs=pros-and-cons#reviews) See Related User Reviews ![Ronak S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ronak S.") RS Ronak S. Small-Business (50 or fewer emp.) 5.0/5 "Effortless Email Management, Enhanced Customer Experience" What do you like about Hiver in Gmail? Very intuitive and user-friendly. Because it works directly inside Gmail, adoption is fast and requires minimal training. The navigation and core feat ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you like about Hiver in Gmail? Automation works great. Task assignment is our main line of workflow! ##### 4. Communication Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. [ See 105 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1038367&qs=pros-and-cons#reviews) See Related User Reviews ![Hunter S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hunter S.") HS Hunter S. Mid-Market (51-1000 emp.) 4.5/5 "Connecting Company Inboxes without the Hassle" What do you like about Hiver in Gmail? I have used their analytics to quickly view data as well as used their development capabilities to pull all the data I need into my database and visua ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you like about Hiver in Gmail? Automation works great. Task assignment is our main line of workflow! ##### 5. Collaboration Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. [ See 82 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1036737&qs=pros-and-cons#reviews) See Related User Reviews ![Hunter S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hunter S.") HS Hunter S. Mid-Market (51-1000 emp.) 4.5/5 "Connecting Company Inboxes without the Hassle" What do you like about Hiver in Gmail? I have used their analytics to quickly view data as well as used their development capabilities to pull all the data I need into my database and visua ![Aminta P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aminta P.") AP Aminta P. Small-Business (50 or fewer emp.) 4.5/5 "Hyper has really helped improve my organization." What do you like about Hiver in Gmail? I like that Hiver keeps people accountable for the emails that they have to answer by assigning the email to a certain person. ### 5 Cons or Disadvantages of Hiver in Gmail ##### 1. Email Issues Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. [ See 72 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037886&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 5.0/5 "Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails." What do you dislike about Hiver in Gmail? I still wish it were easier / clearer how to undo certain tagging actions. ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you dislike about Hiver in Gmail? Sometimes buggy when wanting to act quickly, improve keyboard shortcuts. ##### 2. Missing Features Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. [ See 47 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037297&qs=pros-and-cons#reviews) See Related User Reviews ![Divyam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divyam K.") DK Divyam K. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Email Collaboration That Feels Native to Gmail" What do you dislike about Hiver in Gmail? Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation feature ![Nadia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia S.") NS Nadia S. Small-Business (50 or fewer emp.) 5.0/5 "Great tool for ticket managing and shared email organization!" What do you dislike about Hiver in Gmail? Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configura ##### 3. Limited Features Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. [ See 34 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037334&qs=pros-and-cons#reviews) See Related User Reviews ![Nadia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia S.") NS Nadia S. Small-Business (50 or fewer emp.) 5.0/5 "Efficient Inbox Management with Stellar Free Features" What do you dislike about Hiver in Gmail? We have some limitations in the free plan, which I know is normal since it's a free plan. But we only can use one tag. If we had more, it would be ver ![Divyam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divyam K.") DK Divyam K. Mid-Market (51-1000 emp.) 5.0/5 "Streamlined Email Collaboration That Feels Native to Gmail" What do you dislike about Hiver in Gmail? Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation feature ##### 4. Slow Loading Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. [ See 32 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1037852&qs=pros-and-cons#reviews) See Related User Reviews ![David B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "David B.") DB David B. Small-Business (50 or fewer emp.) 5.0/5 "Hiver keeps me organized, focused on my work and my clients, and keeps track when memory fails." What do you dislike about Hiver in Gmail? I still wish it were easier / clearer how to undo certain tagging actions. ![Shannon F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon F.") SF Shannon F. Small-Business (50 or fewer emp.) 4.0/5 "Great, asset app for our business" What do you dislike about Hiver in Gmail? Sometimes buggy when wanting to act quickly, improve keyboard shortcuts. ##### 5. Bug Issues Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. [ See 28 mentions ](https://www.g2.com/products/hiver-in-gmail/reviews?filters%5Bsentiment_snippet%5D=1035799&qs=pros-and-cons#reviews) See Related User Reviews ![Nadia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia S.") NS Nadia S. Small-Business (50 or fewer emp.) 5.0/5 "Great tool for ticket managing and shared email organization!" What do you dislike about Hiver in Gmail? Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configura ![Krystal T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krystal T.") KT Krystal T. Small-Business (50 or fewer emp.) 4.5/5 "Increased Efficient Communication and Internal Workload Distribution" What do you dislike about Hiver in Gmail? While with any cloud system, there can be bugs or log in/sync issues. I wouldn't say more than average. ![Cyril Philip D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cyril Philip D.") CD Cyril Philip D. Freelance Mid-Market (51-1000 emp.) 3/25/2026 "Simple, Clean Gmail-Based Team Email Management That Helps a Lot" 4.5/5 What do you like best about Hiver in Gmail? It’s a simple, clean, Gmail-based team email management tool that helps us a lot. Messages are easy to categorize and always accessible. Another strong point is the collaboration features, which make it easier for our team to work together. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? It doesn’t have an advanced CRM structure, so looking up and retrieving customer details can be difficult. If you’re looking for very advanced ticketing workflows or deep customization, this may not be the best fit. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? It helps assign emails to the respective person and makes it easier to select the right emails. Review collected by and hosted on G2.com. Show More 4/27/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Connor C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Connor C.") CC Connor C. Technical Business Analyst Small-Business (50 or fewer emp.) 12/5/2023 "Solid Email management tool" 4.5/5 What do you like best about Hiver in Gmail? Previous Response: Hiver is constantly building on their tool. Ranging from integrations to AI, they are improving rapidly AND value customer feedback immensely. I have met with them multiple times on needs we have and they have been able to build out solutions for us on it. A very customer focused organization Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Previous Response: If you use google groups and plan on making any automations with Zapier there are some limitations when it comes to how data can be passed through. It is on the roadmap to change however. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver allows us to manage multiple inboxes in a colloborative manner that is easy and efficent. It makes dividing up work easier and much more organized Review collected by and hosted on G2.com. Show More 3/5/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Apparel & Fashion](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Apparel & Fashion") AA Verified User in Apparel & Fashion Mid-Market (51-1000 emp.) 6/1/2026 "Hiver Made Team Communication Easy with a Shared Inbox" 4.5/5 What do you like best about Hiver in Gmail? I like that our entire team is allowed to see the shared inbox. For months, it was just me running things until we found Hiver. It has been so much easier communicating with the team and allowing them to see specific inquiries. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Connected apps to the inbox was a lot of work. We had to reach out multiple times for help even when we followed the steps. Overall though, no big complaints. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? It is allowing us to share the inbox with our team and outside teams to stay more connected and allowing for communication to be better. It has helped a lot for training purposes in other departments too. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Brenda S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brenda S.") BS Brenda S. customer service representative Mid-Market (51-1000 emp.) 3/12/2026 Guest users or non-business users of the software, not included in G2 scores. "Easy Email Tagging and Note-Taking" 5/5 What do you like best about Hiver in Gmail? I can closed the email, and when open it is tagged to you, you can take notes, I use it daily in my work, is was easy to star using it, and is was easy of integrate everything, we have customer support at the begging of implementation, it has a lot of pros. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? somethimes when open the email doesn't pull the hiver Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? is solving the problem of having to many emails that weren't for me Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 2/18/2025 "Hiver is a big help in organizing daily email work" 5/5 What do you like best about Hiver in Gmail? Features like automations or Hiver AI really help to organize work shared mailbox and reduce manual work. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Everything works fine, I don't have any improvements now Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? The one mailbox is used by multiple people Review collected by and hosted on G2.com. Show More 8/5/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Divyam K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Divyam K.") DK Divyam K. Customer Success Manager Mid-Market (51-1000 emp.) 10/15/2025 "Streamlined Email Collaboration That Feels Native to Gmail" 5/5 What do you like best about Hiver in Gmail? Hiver’s shared inbox and email collaboration features make it incredibly easy for teams to manage support and sales queries without missing anything. The ability to assign emails, track status, and communicate internally via notes improves productivity and response time significantly. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Sometimes the performance can lag slightly when handling a high volume of emails or when switching between views. Also, some deeper automation features are limited compared to full-fledged help desk tools. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Hiver helps us manage shared email inboxes (like support@ and info@) in a much more organized and efficient way. Before Hiver, tracking ownership of emails, response status, and internal communication was messy and time-consuming. Now, emails can be easily assigned to team members, statuses are clearly visible, and internal notes help avoid back-and-forth or duplicate replies. It has improved team accountability, response time, and overall customer experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nadia C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia C.") NC Nadia C. Key Account Support Lead Enterprise (\> 1000 emp.) 6/19/2025 "Love Hiver" 5/5 What do you like best about Hiver in Gmail? Everything, I love how my emails stay organized. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? I have not a single complaint about Hiver Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? It really helps me keep my emails well organized. I love when Hiver opens a task for me—sometimes I forget about emails, but Hiver’s reminder feature is amazing! Review collected by and hosted on G2.com. Show More 4/23/2026 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nadia S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nadia S.") NS Nadia S. Operations manager Small-Business (50 or fewer emp.) 9/16/2025 "Great tool for ticket managing and shared email organization!" 5/5 What do you like best about Hiver in Gmail? Hiver is been very helpful to us in organizing our shared inbox and I see that it can also be used for ticket handling. Works very well, even though we are using it on a free version, it seems to be very helpful. Easy to implement, had the support we needed and it was fast. We use it on a daily basis, very easy to integrate with Gmail. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Some functionalities are not avaliable on the free plan (the multiple tags for example). and sometimes it disconects (not sure if there is a configuration for that from time to time or it is our fault). Other than that it works very well! Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? We have a shared inbox for our finance team and were having trouble knowing who took on which case that we had received. Some emails were left with no answer, so Hiver helped us a lot to organize. Once we started using it, the problem of not knowing whose responsability it was was gone! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Nitansh S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitansh S.") NS Nitansh S. 11/30/2025 "Effortlessly Organizes Our Shared Inbox" 4.5/5 What do you like best about Hiver in Gmail? I highly appreciate how Hiver has transformed our team's workflow by making the management of shared inboxes significantly more organized. The ability to easily assign emails and track who is working on what task has simplified our operations tremendously. I love that it integrates seamlessly with Gmail, which is our main platform, reducing confusion about email ownership among team members. The intuitive and simple interface is another aspect I enjoy, as it ensures that even those less tech-savvy find it user-friendly to adopt. Additionally, the initial setup was very easy, which facilitated a smooth transition to the system, eliminating potential headaches often associated with new software implementation. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Sometimes the status takes a bit longer than usual to update. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? I use Hiver to manage our shared inbox, making organization easy by assigning emails and tracking tasks, reducing confusion on email ownership and improving our workflow. It integrates well with Gmail. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Team T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Team T.") TT Team T. Directeur commercial et marketing Small-Business (50 or fewer emp.) 9/11/2025 "A game-changer for team inboxes" 5/5 What do you like best about Hiver in Gmail? The ability to assign emails to specific team members is invaluable. No more "did someone reply to that?" chaos. The shared draft and notes features have also streamlined our collaboration immensely, ensuring we're all on the same page and providing consistent, high-quality customer service. The best part about Hiver is that it's super simple. Since it's right in Gmail, it's not a pain to learn, everything is already implemented. We didn't have to train our team on a new tool; they were productive with it from day one; the integration was very smooth. Customer support is very efficient with the 24/7 chat available. Review collected by and hosted on G2.com. What do you dislike about Hiver in Gmail? Nothing comes to mind. The only downside is that it’s exclusively for Gmail, so it won’t work if you’re on a different email platform. Review collected by and hosted on G2.com. What problems is Hiver in Gmail solving and how is that benefiting you? Before we started using Hiver, our shared inboxes were a constant source of frustration and inefficiency. We struggled with visibility, accountability, and a lot of wasted time. Our team is more efficient, our workflows are smoother, and we have a much clearer picture of every customer conversation. Review collected by and hosted on G2.com. 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