I particularly appreciate the responsiveness and attentiveness they demonstrate. Although the implementation can sometimes take time, the expectations, the numerous features, and the specifications are respected. Review collected by and hosted on G2.com.

For the moment, I do not yet have enough experience to make a judgment. Review collected by and hosted on G2.com.

I like the team's responsiveness to feedback, the troubleshooting support they provide, as well as their engagement with clients and dedication to find the best custom solution for everyone. I also appreciate the extensive product roadmap that is promising to fix many main points. Most features are easy to implement and engage with and don't require a lot of time from admins. Review collected by and hosted on G2.com.

Some functionalities are created with a certain (business) use case, which are impossible to remove or customise for other use cases. It's lacking some basic automations to help admins with event and user management but I there are signs that this is something the team is working on fixing, which is great. Review collected by and hosted on G2.com.

I like the various elements that can be used. Review collected by and hosted on G2.com.

Getting some of the different sections set up is not intuitive or user friendly. There seems to be a lot of steps you have to go through to get the site set up the way it will work for us. It seems like it's much more beneficial for a larger membership group than what we have. Review collected by and hosted on G2.com.

I like the look/feel of the community platform. The Hivebrite staff have been fantastic. I love having the ability to make changes on the back end. Review collected by and hosted on G2.com.

I think there should be a repository for images that admin can use. Rachael was fantastic supporting our launch. But it would be very helpful to have documents on engagement, and with different age groups. Review collected by and hosted on G2.com.

Response times from CSMs is critical. If there's an issue, they'll respond to help resolve it asap. Review collected by and hosted on G2.com.

Finding admin resources can be difficult. It would be great to have a dedicated dynamic admin handbook that's updated on a regular basis --one that admins can always refer back to for guidance on things that don't necessaily require CSM involvement. Review collected by and hosted on G2.com.

The platform looks professional and modern. Our members enjoy logging in because it’s intuitive, visually appealing, and not cluttered with unnecessary features. This helps with overall participation. Review collected by and hosted on G2.com.

Event management features are strong, but they could use more automation for reminders and follow-ups. Review collected by and hosted on G2.com.

I have enjoyed quarterly reviews with our Hivebrite customer success manager, where we have discussed strategy, how to get the best our of our community platform and what new features we may want to use in the future Review collected by and hosted on G2.com.

I don't dislike anything specific about Hivebrite Review collected by and hosted on G2.com.

Quick and extremely helpful customer service. Easy-to-use platform. Review collected by and hosted on G2.com.

Pricing structure, specifically paying for features we don't use because they're part of a bundle. Review collected by and hosted on G2.com.

As a training coordinator, I rely on Hivebrite daily to manage groups, organize events, engage with users, and explore features like journeys and mentoring programs. The platform offers a wide range of tools that cater to various needs, making it versatile and powerful for handling multiple tasks.

A standout aspect of my experience with Hivebrite is the exceptional support provided by Erin. Her dedication, responsiveness, and problem-solving skills consistently exceed expectations. Erin is proactive and approachable, always ready to step in with solutions when challenges arise. Her expertise and enthusiasm make even the most complex issues feel manageable, and her energy brings a positive dynamic to every interaction. Having Erin as a resource has been a game-changer, and her support adds significant value to the platform. Review collected by and hosted on G2.com.

Although Hivebrite is a feature-rich platform, its interface can feel complex and requires a steep learning curve. Tasks like uploading images, for example, can be frustratingly rigid, with strict requirements that could be simplified to improve efficiency. A more intuitive design and better guidance for new users would make the platform significantly easier to navigate and use effectively. With these adjustments, Hivebrite could truly unlock its full potential and deliver an even better user experience. Review collected by and hosted on G2.com.

Hivebrite's back office allows clients to customize so many aspects of their users' interface -- from the site map's design to branding elements and content/copy. This customization capability results in a platform that can look, read, and feel unique to the client's use case. It's like "next best thing" to building software yourself, but when you use Hivebrite you don't have to carry the burden of the product's development on your own shoulders. Instead, you've got the backing of a top-notch solutions engineering bench, client success leaders that really care about your use case, and onboarding specialists that are wizards at helping you get your Hivebrite site to do what you want it to. Review collected by and hosted on G2.com.

Each module that drives Hivebrite's core offerings can only be employed for one aspect of the site map. It would be better if a module (its intended functionality) could be enabled in multiple dimensions of our site. (Otherwise, once you've used that module for one page in your site, you can't use that module again.) We also wish we had more customization capabilities when it comes to user search/filter options. Finally, our biggest wish list item for Hivebrite is that they add on a 1-1 meeting scheduling workflow to power actual connections made through the people directory or mentoring module. Review collected by and hosted on G2.com.