I do not like anything about this company whatsoever. This is the worst experience I've ever been apart of when it comes to a background check. Review collected by and hosted on G2.com.

There are no positives for this company. They are not based in America (which isn't a problem) but it's extremely frustrating having to call customer service every single day regarding the SAME information I already provided them. I was told I can only provide 1099-MISC forms as an independent contractor instead of a 1099-NEC (which ks the new form to replace the 1099-MISC). I have to explain simple concepts such as Independent Contract work, and what DoorDash and ride sharing services are. Everytime I seem to call them they don't know what you spoke about with the last person. They absolutely refuse to transfer you to a person above their pay grade. To make things absolutely worse you have to provide all of the documents for the background check. Who has to provide all the documents for a background check? I should be compensated for doing their work for them. This is extremely unprofessional and I'm tired of explaining how the United States Government works when it comes to employment. I missed out on another opportunity pending an offer letter based on the background check from this company. Honestly if a company uses this service to run your background check, I'd look at that company a bit differently. There's no way this is happening still. To make things worse I submitted all my documentation at the beginning if my background check because I read the other reviews and I'm still having issues. Don't use this company. Review collected by and hosted on G2.com.

There is not a single thing to like. All bad. Review collected by and hosted on G2.com.

My background started on 7/27 & now is 8/16 & background on drug history for cdl is still not completed! There estimation is now 9/16! This is insane. Furthermore I had to provide w2's for several former employers cuz they could not do their job. Never have I had an issue anywhere else. Call the help line or text the text line & wait forever to have zero explanations or why they can't move faster. In the meantime I am losing seniority positioning, pension funding, & 401k funding daily because of their incompetence! Disgusting. Review collected by and hosted on G2.com.

Nothing much to like as an applicant. Very bad experience overall. Review collected by and hosted on G2.com.

Horrible customer support. I had to contact them 10 times to get clarification on what my hr had to do to confirm employment. Maribeth, the rep that I last talked to was horrible. Not much info on why instructions were unclear and why it took them 3 weeks to confirm employment when my hr replied in a day to their initial email. Email was sent from one address but looks like they do not monitor that address and were waiting for the confirmation on another email. It took me more than 10 follow ups to finally find that out. Review collected by and hosted on G2.com.

Nothing. They are slow, incompetent and just not a good company to use. Nothing is positive about this company. They have thousands of negative reviews. Review collected by and hosted on G2.com.

This company is a scam. They will belittle you, as a future employee they wanted me to pay for it, they take WEEKS and not to mention you have to do your OWN background check. Gather all the information Review collected by and hosted on G2.com.

Self serve portal allows you to view and manage information about your case Review collected by and hosted on G2.com.

Hands down the worst agency for background checks.

They spent three weeks trying to verify my criminal record in Santa Cruz County. I drove all the way to Santa Cruz to find out that higherright has never once contacted the appropriate dept, and that dozens of people have been coming in for the same issue.

Every county is different, and higherright had no idea know how get this info from Santa Cruz County.

When I spoke to hireright's customer service, they told me that they had "researchers" physically going to the county offices to get criminal records.

First off, that's the most suboptimal process for today's day and age. Second off, the clerk at Santa Cruz County office said they had never once seen anyone physically pick up records from their office for an employee background check. The customer service rep either had no idea what she was talking about... or was lying to my face.

Higher rate has delayed me from starting a new job been extra three weeks due to their failures. Review collected by and hosted on G2.com.

We use HireRight for employee screening and drug testing. I like that it is easy to use, signing up an employee is easy, all you need is the name and email address, choose the service and send it off. It works well for American based employees who have never lived or studied anywhere else. Review collected by and hosted on G2.com.

Their customer service leaves much to be desired. It is very frustrating trying to contact them, chat especially, and when you finally do it is like pulling teeth. It takes forever to get a straight answer. The most frustrating part is if you are transferred to a new person for help you have to explain everything all over again. If an employee has an international background their service can be a bit slow, based on the difficulty of getting the information, but what I find frustrating is when they ask an employee fot documentation I have to chase hireright to review the documents they send, they can sit there for days without review and really delay the process. Review collected by and hosted on G2.com.

I've had an awful and time-consuming experience. Review collected by and hosted on G2.com.

HireRight does not understand the concept of an Independent Contractor and even after speaking to customer service numerous times, they still do not understand which is delaying the process significantly. They also ask you to provide country-specific "certificates of good conduct" and ask you to incur the costs of obtaining it. Review collected by and hosted on G2.com.

Customer Service is very helpful when issues arise, they don't give up quickly trying to contact a candidate to get information for background checks. Overall, huge improvement from what we had before. Review collected by and hosted on G2.com.

We have had a few issues with drug testing. Candidates have had exams canceled because something was messed up at the lab (i.e. the number on the paperwork was different from what was on the sample). So, the candidates had to provide a separate sample even if it was the lab's fault. I think it is important to partner with collection sites that are well trained on the processes. Review collected by and hosted on G2.com.

Theres is nothing i would recommend..... Review collected by and hosted on G2.com.

Lying to customers trying to get employment as to why there background checks are delayed, sometimes for months. I work for a clerk's office and they constantly lie to these people that we are the problem when they dont actually use our office for their reports. Review collected by and hosted on G2.com.

Quick and easy. Can complete for the consultant or have the consultant complete for themselves. Review collected by and hosted on G2.com.

Site maintenance shutting down accesses or creating errors afterwards Review collected by and hosted on G2.com.