Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"A great experience with HireRight."
5/5
What do you like best about HireRight?

There is a quick turnaround time and there is always clear communication about the process. I like that we can view where the background check is in the queue. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

I don't like having to reset my password every 3-6 months. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi,

Thank you for your feedback! We're glad to hear our quick turnaround times and clear communication have been working well for your team.

We appreciate your note about the password reset frequency. If you ever need assistance or would like to share additional feedback, please feel free to reach out!

MJ
Michelle J.
Director of HR
Mid-Market (51-1000 emp.)
"Reliable, accurate and easy to use"
5/5
What do you like best about HireRight?

We are in a growth spurt phase for our business and HireRight was quick to implement and integrate into our onboarding process. I was super impressed at what they could offer us, due to high volume of new hires and how frequently we use the system. I can run backgrounds on 30 people in a matter of 30 mins. It is super easy, and the customer support has been incredible. Plus, HireRight is extremely communicative through any issues you may have with a background. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

I don't have any dislikes with HireRight. Review collected by and hosted on G2.com.

Verified User in Museums and Institutions
OM
Verified User in Museums and Institutions
Mid-Market (51-1000 emp.)
"Helpful Support, but Inconsistent Answers Across Agents"
3.5/5
What do you like best about HireRight?

The Live chat option for most questions. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

When I reach out to talk or live chat an agent to solve an issue, I am told different information from agents. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi,

Thank you for taking the time to share your feedback. We're glad you find our live chat option helpful. We apologize for the inconsistent information you've received from different agents. We're working to improve the consistency of our support.

If there's anything we can do to help, please let us know!

Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Easy to use and very helpful"
5/5
What do you like best about HireRight?

What I appreciate most is how easy it is to use, along with the quick turnaround. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

another step that I find it hard to get individuals to actually complete. frustrating Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi,

Thank you for taking the time to share your experience. We’re happy to hear that you find our services quick and easy to use.

If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're here to help!

Christopher K.
CK
Christopher K.
Mid-Market (51-1000 emp.)
"Outstanding Communication and Guest Services"
5/5
What do you like best about HireRight?

The communication and guest services. Quick soulutions Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Sometimes the lead time on background checks. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi Christopher,

Thank you for your positive feedback!

If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help!

KS
Khushbu S.
Recruiter
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Very good"
5/5
What do you like best about HireRight?

Very effective and very specific, right as it says Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Sometimes its takes time to load and you have to wait for a bit Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi Khushbu,

Thank you for your positive feedback!

If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help!

Verified User in Retail
PR
Verified User in Retail
Enterprise (> 1000 emp.)
"Quick, Easy Process That Delivers"
5/5
What do you like best about HireRight?

It is a quick and easy process for my use. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Some of the information may not be specific enough for my use. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi,

Thank you for taking the time to share your experience. We’re happy to hear that you find our services quick and easy to use.

If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help!

Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"HR Administrator"
4.5/5
What do you like best about HireRight?

It is efficient and comes back fast and communicates updates. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

When a form is submitted, it takes a while to get it back and then it delays a new hire from starting. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi,

Thank you for taking the time to share your experience. We’re glad to hear that you’ve found HireRight efficient and that our status updates have been clear and helpful.

If you ever need assistance or would like to provide additional feedback, please don’t hesitate to reach out. We’re happy to help!

Nikki P.
NP
Nikki P.
Financial Billing Clerk
Enterprise (> 1000 emp.)
"Consistently efficient"
5/5
What do you like best about HireRight?

I like that I can trust HireRight to provide quick, accurate results delivered in an efficient manner. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

I wish a Puerto Rico MVR took less time, but that's not HireRight's fault n Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi Nikki,

Thank you for sharing your feedback and for trusting HireRight for your MVR checks. We're glad to hear we’re providing the fast and accurate results you need.

If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help!

Verified User in Higher Education
UH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"Seamless, Affordable, and User-Friendly Background Checks"
5/5
What do you like best about HireRight?

We’ve had a fantastic experience with our background check vendor and highly recommend their services! Their pricing is competitive and transparent, and their communication has been outstanding from day one. The ongoing support they provide ensures a smooth and efficient process, and their platform is incredibly user-friendly.

Billing is straightforward and hassle-free, and we appreciate the variety of user options available for candidates. One of the standout features is the flexibility they offer—candidates can complete their background check via text message, and multiple language options are available, making the process more accessible and convenient.

Overall, this vendor has been a reliable and valuable partner, and we’re grateful for their exceptional service. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

One aspect I find inconvenient is the frequent password changes required for login. While I understand that this is necessary for security reasons, it can be a bit cumbersome to manage. That said, I appreciate the emphasis on security and data protection. Review collected by and hosted on G2.com.