HN
Hamid N.
"Effective Compliance Support Despite Minor Communication Hiccups"
5/5
What do you like best about HireRight?

I like HireRight because of their timely responses and their willingness to support us even if it's not during work hours. We use it as a main resource for random drug testing and background checks for both new hires and current employees. I also find the initial setup to be very easy. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Sometimes the communication can be clunky, specifically when we submit the random drug test via FedEx. We receive an email that they have not received the specimens, and then there's another email that comes in right after that says they have received it. So that sometimes creates a confusion. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Hamid,

Thank you for your positive feedback! We're glad to hear that HireRight's timely responses and support are working well for you, and that the initial setup was easy.

We appreciate your note about the specimen delivery notifications, and we'll keep this in mind as we continue to improve our communication process. If you have any other questions or feedback, please don't hesitate to reach out. We're here to help!

Erika P.
EP
Erika P.
Enterprise (> 1000 emp.)
"Effortless and Reliable Background Checks"
5/5
What do you like best about HireRight?

What I like best about HireRight is how easy it makes the background check process. It saves time, keeps everything organized, and gives us peace of mind knowing the process is handled correctly. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Sometimes the process can feel a bit slow, especially for international checks, and the candidate experience could be more intuitive. That said, it’s still a reliable tool overall. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Erika,

Thank you for your thoughtful review! We're glad to hear that HireRight is saving you time and keeping your background check process organized.

We appreciate your notes regarding international check timelines, the candidate experience, and password recovery, and we'll keep this feedback in mind as we continue to enhance our platform.

If you have any other questions or feedback, please don't hesitate to reach out. We're here to help!

AB
April B.
"Effortless and Fast Background Checks with HireRight"
5/5
What do you like best about HireRight?

I like that HireRight is easy to use and the process is pretty quick. I appreciate the focus on privacy as the person undergoing the background check can fill in their personal information themselves. The initial setup was easy, which was a plus for our team. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Nothing at the present time Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi April,

Thank you for sharing your feedback! We're glad to hear that you and your team have found HireRight efficient and easy to use, and that you appreciate our privacy-focused approach.

If you ever need assistance or have additional feedback to share, please don't hesitate to reach out. We're here to help!

Verified User in Higher Education
AH
Verified User in Higher Education
Enterprise (> 1000 emp.)
"Seamless Out-of-State Hiring Service with End-to-End HR Management"
4.5/5
What do you like best about HireRight?

The online service provided for out of state candidates. That HR manages the full process. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Only one and that is the final cost as it often is much more than what an initial fee is. This make our clients very mad. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi,

Thank you for sharing your feedback!

If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help!

Denise S.
DS
Denise S.
Administrative Aide
Mid-Market (51-1000 emp.)
"Very efficient and user friendly"
5/5
What do you like best about HireRight?

I enjoy how easy it is to use and maneuver around to find things. The organization of the site makes it very functional and easy to use. Because I do the hiring for a lot of staff on campus and need to have things processed sooner than later I appreciate the quick turnaround as well. Also because of this I use it very often. It is very user friendly when training other staff on how to use the site. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

There is nothing that I have come across that makes me dislike it Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Denise,

Thanks for sharing your feedback! It’s great to hear the system is making things easier on your end.

If you ever need assistance, please don’t hesitate to reach out—we’re happy to help.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Accurate, Prompt Background Checks Every Time"
5/5
What do you like best about HireRight?

Accuracy of the background check and promptness. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Nothing specific comes to mind; they’re good in their field and do what they’re supposed to. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi,

Thank you for your feedback! We're glad to hear your organization has found our background check services fast and accurate.

If you ever have additional feedback or need assistance, please don't hesitate to reach out. We're always happy to help!

SA
Starr-Lynn A.
Enterprise (> 1000 emp.)
"Intuitive and Efficient System That Streamlines Hiring"
4.5/5
What do you like best about HireRight?

What I like best about HireRight is how intuitive and easy the system is to use, which makes the process efficient. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Timelines can vary for certain screenings, which is sometimes challenging when hiring needs are time-sensitive. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Starr-Lynn,

Thank you for your positive feedback! We're glad to hear that HireRight's intuitive system is helping you make safer and more efficient hiring decisions.

We appreciate your note about screening timelines for time-sensitive hires, and we'll keep this in mind moving forward. Thank you also for the great recommendation about account setup and customization. That's excellent advice for new users!

If you have any other questions or feedback, please don't hesitate to reach out. We're here to help!

SS
Sam Thornton S.
"Effortless and Reliable Background Checks"
5/5
What do you like best about HireRight?

I like the easy process to begin the background check process with HireRight, and it is very user-friendly. I also appreciate how it shows the status of your request, which adds to its convenience. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Can't think of anything. HireRight has been good to me Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Sam,

Thank you for sharing your feedback! We're glad to hear that you've found HireRight user-friendly and convenient, and that the status updates have been helpful in keeping you informed throughout the process.

If you ever need assistance or have additional feedback to share, please don't hesitate to reach out. We're happy to help!

Alesia F.
AF
Alesia F.
"Efficient for Background Checks, Needs Bulk Submission Options"
3.5/5
What do you like best about HireRight?

I like HireRight for its quick replies and updates. It helps me effectively do the background checks without any problems. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

I find it somewhat time-consuming to submit requests for multiple new hires because I have to do it one by one. It would be much better if there was a user-friendly option to submit a few at once, especially since we have hires from different zip codes. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Alesia,

Thank you for your positive feedback! We're glad to hear that HireRight's quick replies and updates are working well for you.

Regarding bulk submissions, we'd love to discuss this with you as our system has functionality that may help address your needs. Someone from our team will reach out to you directly.

If you have any other questions or feedback, please don't hesitate to reach out. We're here to help!

Mark S.
MS
Mark S.
Vice president of human resources
Mid-Market (51-1000 emp.)
"A fully robust background compliance platform"
5/5
What do you like best about HireRight?

I really like the data sources that higher right pulls in, but from a functionality standpoint, the dashboard is really simple and easy to use and you can see exactly where the steps are for your applicant with their background check using higher rights application Review collected by and hosted on G2.com.

What do you dislike about HireRight?

I can’t really think of a downside other than maybe some enhancements with the UI but the UI overall works really well Review collected by and hosted on G2.com.

Response from Customer Service of HireRight

Hi Mark,

Thank you for your thoughtful review! We’re glad to hear that our platform’s data sources and dashboard have been valuable for you and your team. Your feedback on the UI is also appreciated as we continue to look for ways to enhance the user experience.

We’re happy to help support your organization's compliance needs and look forward to continuing to partner with you.

If you ever need assistance, please don’t hesitate to reach out!