Jeffrey O.
JO
Jeffrey O.
Human Resources Manager Crowne Plaza Denver Downtown
Mid-Market (51-1000 emp.)
"Fast, Accurate Results That Make My Job Easier"
4.5/5
What do you like best about HireRight?

Fast accurate results that help me do my job. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Not a whole lot really. They are pretty accurate on timing and expectations. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi Jeffrey,

Thank you for taking the time to share your feedback. We're glad our fast, accurate results are making your job easier and helping you get the right people in place.

If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help!

Vanessa M.
VM
Vanessa M.
Academic Affairs Specialist
Small-Business (50 or fewer emp.)
"Easy to Use, Clearly Defined Entries"
4.5/5
What do you like best about HireRight?

Ease of use and entries are clearly defined. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

The need to update a password every year. It is necessary for security. I just think sending the notification in advance another month ahead is better as some people on my team, including myself, have been on vacation during the notification and then we're immediately locked out. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi Vanessa,

Thank you for taking the time to share your feedback. We're glad you find our platform easy to use. We appreciate your suggestion about providing advance notice for password updates and will share it with the team.

Thank you again for being a valued HireRight customer!

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Hire Right Makes I-9 Reviews Easy and Error-Free"
5/5
What do you like best about HireRight?

Helps with keeping you from making mistakes. Everything there is on the I-9 so it can be reviewed. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

There isn't anything I can think of that I dislike about Hire Right. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi,

Thank you for sharing your feedback. We're glad to hear our platform is making the I-9 process easier for your team and helping you stay accurate and error-free.

Thank you again for being a valued HireRight customer!

Carline B.
CB
Carline B.
Health Management Senior Specialist
Mid-Market (51-1000 emp.)
"HireRight Is Easy to Use With a Clean, Readable Layout"
5/5
What do you like best about HireRight?

I love the ease of using it. I love the layout of the system. Its very easy to read. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

There is nothing I dislike about HireRight. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi Carline,

Thank you for taking the time to share your feedback. We're thrilled to hear that you love the ease of use and clean layout of our platform, and that our self-service features make it easy for your candidates to schedule their drug screenings.

If you ever need assistance or would like to share additional feedback, please don't hesitate to reach out. We're happy to help!

SR
sonia r.
"Fast and Reliable Background Checks, Minor Delays"
5/5
What do you like best about HireRight?

I like HireRight because it usually has a quick turnaround for background checks, which is really helpful for our hiring process. I also find it valuable that it provides us with the details we need to make informed decisions, like if someone has several speeding tickets, which could affect their suitability for positions that involve driving. The initial setup was very easy too; I believe I got access within a day. Overall, I like how HireRight works. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Sometimes the turnaround could take weeks, it's rare but it happens. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi Sonia,

Thank you for the thoughtful review! We're pleased to hear that our background checks are helping you make informed hiring decisions, especially for driving roles where those details really matter.

If you ever need assistance or would like to share additional feedback, please feel free to reach out. We’re happy to help!

CC
Charan C.
Mid-Market (51-1000 emp.)
"User-Friendly Design with Outstanding Reporting Options"
5/5
What do you like best about HireRight?

The software is easy to use and offers a wide variety of reports. I find its user-friendly design makes navigating through the features simple, and the abundance of reporting options is very helpful. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

New hires can encounter difficulties during the onboarding process, which makes it challenging for them to get started. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi Charan,

Thank you for your feedback! We're glad to hear you find our platform user-friendly and that the reporting options are meeting your needs.

We appreciate your note about the onboarding experience for new hires. If you'd like to share more details about the challenges they're encountering, please don't hesitate to reach out. We'd be happy to hear from you!

Sheryl M.
SM
Sheryl M.
Staffing Consultant
Enterprise (> 1000 emp.)
"Great Range of Offerings, but Customer Service Needs Improvement"
3/5
What do you like best about HireRight?

List of offerings available in the product Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Customer service, thinking outside of the box. Review collected by and hosted on G2.com.

Verified User in Human Resources
AH
Verified User in Human Resources
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Human Resources"
5/5
What do you like best about HireRight?

Productive - Easy to maneuver website - Quick turnaround response Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Password Resets are not easily completed Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi,

Thank you for sharing your feedback. We're glad you find our platform easy to navigate and that our MVR checks are helpful to your organization. We appreciate your feedback on the password reset experience and will pass this along to the appropriate team.

Thank you again for being a valued HireRight customer!

SB
Sandy B.
"User-Friendly, Reliable Background Check Platform"
5/5
What do you like best about HireRight?

I like that HireRight is an easy-to-use platform, even if it's someone's first time using it, and it's pretty straightforward. It's very user-friendly. I appreciate the communication features, like getting an email notification when a new hire submits their information, or if there's a delay or upon completion of the background check. This keeps me in the loop without having to constantly check the status. The reliability of the platform is also something I value. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Nothing comes to mind. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi Sandy,

Thank you for your thoughtful review! We're thrilled to hear that the initial setup process was easy and that you find HireRight’s platform user-friendly.

If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help!

Verified User in Non-Profit Organization Management
AN
Verified User in Non-Profit Organization Management
Enterprise (> 1000 emp.)
"Prompt Background Checks, but Customer Service Feels Less Personal"
3.5/5
What do you like best about HireRight?

HIreRight is usally very prompt in retuning backgrounds Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Customer service has gotten worse since they took away indiivudal reps and gone to a general customer service email platform. Review collected by and hosted on G2.com.

Response from Customer Service of HireRight
Edit edit

Hi Jim,

Thank you for taking the time to share your feedback. We're glad to hear that our turnaround times have been meeting your needs when it comes to background checks for new hires.

We appreciate you sharing your thoughts on the customer service experience, and we're sorry to hear it hasn't felt as personal as it once did. Our CET team will be in touch to see how we can help.

Thank you again for being a valued HireRight customer!