--- title: HireRight Reviews meta\_title: 'HireRight Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 197 reviews by the users' company size, role or industry to find out how HireRight works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 197 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening ---

### HireRight Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise HireRight for its **excellent customer support** , noting fast, helpful, and professional responses throughout the hiring process. [(9 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023873&qs=pros-and-cons#reviews)

Users value the **quick and seamless background check implementation** of HireRight, enhancing their onboarding efficiency significantly. [(8 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023879&qs=pros-and-cons#reviews)

Users appreciate the **ease of use** of HireRight, facilitating a smooth and efficient hiring process. [(8 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1498196&qs=pros-and-cons#reviews)

Users praise HireRight for its **efficiency** , completing background checks quickly and seamlessly integrating into onboarding processes. [(6 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023874&qs=pros-and-cons#reviews)

Users appreciate the **high-quality product** of HireRight, noting its user-friendliness and quick background check turnaround. [(6 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023878&qs=pros-and-cons#reviews)

Users experience **delays** in report completion and lab results, impacting the overall efficiency of HireRight's services. [(6 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1497753&qs=pros-and-cons#reviews)

Users experience **process delays** with HireRight, often waiting longer than expected for report completions and results. [(6 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1497772&qs=pros-and-cons#reviews)

Users express frustration with **slow performance** , noting delays in results and unhelpful support during the process. [(6 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023889&qs=pros-and-cons#reviews)

Users experience **poor customer support** , facing delays and unhelpful responses from representatives throughout the process. [(5 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023862&qs=pros-and-cons#reviews)

Users often face **time-consuming delays** in receiving results and service responses from HireRight, impacting their application process. [(4 mentions)](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1498076&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of HireRight

##### 1. Customer Support

Users praise HireRight for its **excellent customer support** , noting fast, helpful, and professional responses throughout the hiring process.
[
See 9 mentions
](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023873&qs=pros-and-cons#reviews)

See Related User Reviews

KL

Katherine L.

Mid-Market (51-1000 emp.)

5.0/5

"HireRight positive experiences!"

What do you like about HireRight?

We've been using HireRight for our employment background screening needs and have had a consistently positive experience. The platform is user-fri

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

5.0/5

"HireRight is very attentive to our company needs!"

What do you like about HireRight?

Quick response time and amazing Account Manager!

##### 2. Background Checks

Users value the **quick and seamless background check implementation** of HireRight, enhancing their onboarding efficiency significantly.
[
See 8 mentions
](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023879&qs=pros-and-cons#reviews)

See Related User Reviews

MA

missy a.

Mid-Market (51-1000 emp.)

4.5/5

"Great background"

What do you like about HireRight?

Meets most of our needs when running employment verifications.

KL

Katherine L.

Mid-Market (51-1000 emp.)

5.0/5

"HireRight positive experiences!"

What do you like about HireRight?

We've been using HireRight for our employment background screening needs and have had a consistently positive experience. The platform is user-fri

##### 3. Ease of Use

Users appreciate the **ease of use** of HireRight, facilitating a smooth and efficient hiring process.
[
See 8 mentions
](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1498196&qs=pros-and-cons#reviews)

See Related User Reviews

KL

Katherine L.

Mid-Market (51-1000 emp.)

5.0/5

"HireRight positive experiences!"

What do you like about HireRight?

We've been using HireRight for our employment background screening needs and have had a consistently positive experience. The platform is user-fri

MJ

Michelle J.

Mid-Market (51-1000 emp.)

5.0/5

"Reliable, accurate and easy to use"

What do you like about HireRight?

We are in a growth spurt phase for our business and HireRight was quick to implement and integrate into our onboarding process. I was super impressed

##### 4. Efficiency

Users praise HireRight for its **efficiency** , completing background checks quickly and seamlessly integrating into onboarding processes.
[
See 6 mentions
](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023874&qs=pros-and-cons#reviews)

See Related User Reviews

KL

Katherine L.

Mid-Market (51-1000 emp.)

5.0/5

"HireRight positive experiences!"

What do you like about HireRight?

We've been using HireRight for our employment background screening needs and have had a consistently positive experience. The platform is user-fri

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

3.5/5

"HireRight is Great for Managing Hiring Processes"

What do you like about HireRight?

HireRight condensed processes that we had three services juggling down into one streamlined service.

##### 5. Product Quality

Users appreciate the **high-quality product** of HireRight, noting its user-friendliness and quick background check turnaround.
[
See 6 mentions
](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023878&qs=pros-and-cons#reviews)

See Related User Reviews

KL

Katherine L.

Mid-Market (51-1000 emp.)

5.0/5

"HireRight positive experiences!"

What do you like about HireRight?

We've been using HireRight for our employment background screening needs and have had a consistently positive experience. The platform is user-fri

 ![Jeffrey S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey S.")
JS

Jeffrey S.

Enterprise (\> 1000 emp.)

5.0/5

"Excellent conference!"

What do you like about HireRight?

Hireright has been an excellent partner as my company has expanded from a regional footprint to a global one.

### 5 Cons or Disadvantages of HireRight

##### 1. Delays

Users experience **delays** in report completion and lab results, impacting the overall efficiency of HireRight's services.
[
See 6 mentions
](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1497753&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Helpful team, robust services and products"

What do you dislike about HireRight?

TAT often has delays that are unexpected

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

3.5/5

"HireRight is Great for Managing Hiring Processes"

What do you dislike about HireRight?

It does take much longer to get results because it now has to go through a middleman instead of direct from the source, but the added protection and s

##### 2. Process Delays

Users experience **process delays** with HireRight, often waiting longer than expected for report completions and results.
[
See 6 mentions
](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1497772&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Helpful team, robust services and products"

What do you dislike about HireRight?

TAT often has delays that are unexpected

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

3.5/5

"HireRight is Great for Managing Hiring Processes"

What do you dislike about HireRight?

It does take much longer to get results because it now has to go through a middleman instead of direct from the source, but the added protection and s

##### 3. Slow Performance

Users express frustration with **slow performance** , noting delays in results and unhelpful support during the process.
[
See 6 mentions
](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023889&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

4.5/5

"Helpful team, robust services and products"

What do you dislike about HireRight?

TAT often has delays that are unexpected

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Enterprise (\> 1000 emp.)

3.5/5

"HireRight is Great for Managing Hiring Processes"

What do you dislike about HireRight?

It does take much longer to get results because it now has to go through a middleman instead of direct from the source, but the added protection and s

##### 4. Poor Customer Support

Users experience **poor customer support** , facing delays and unhelpful responses from representatives throughout the process.
[
See 5 mentions
](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=2023862&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Lauren L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lauren L.")
LL

Lauren L.

Mid-Market (51-1000 emp.)

2.5/5

"Terrible Customer Service"

What do you dislike about HireRight?

Their customer service is terrible. Multiple CS reps answer your question and take too long to get back to you, if they ever do. You usually have to

 ![Holli M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holli M.")
HM

Holli M.

Enterprise (\> 1000 emp.)

4.0/5

"HireRight has helped simply many processes that used to be manual."

What do you dislike about HireRight?

Customer service could be better. It's not that our CS rep could be better, it's just that she's always busy with something else.

##### 5. Time-Consuming

Users often face **time-consuming delays** in receiving results and service responses from HireRight, impacting their application process.
[
See 4 mentions
](https://www.g2.com/products/hireright/reviews?filters%5Bsentiment_snippet%5D=1498076&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Seamless, Affordable, and User-Friendly Background Checks"

What do you dislike about HireRight?

One aspect I find inconvenient is the frequent password changes required for login. While I understand that this is necessary for security reasons, it

 ![Konrad R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Konrad R.")
KR

Konrad R.

Enterprise (\> 1000 emp.)

1.5/5

"Most of the effort is on the user side, wasteful/unhelpful remarks"

What do you dislike about HireRight?

There is a lot of user effort for each part, I have to print and sign lots of documents. I have provided full copies which got rejected because I shou

 ![Jeffrey O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey O.")
JO

Jeffrey O.

Human Resources Manager Crowne Plaza Denver Downtown

Mid-Market (51-1000 emp.)

6/17/2026

"Fast, Accurate Results That Make My Job Easier"

4.5/5

What do you like best about HireRight?

Fast accurate results that help me do my job. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Not a whole lot really. They are pretty accurate on timing and expectations. Review collected by and hosted on G2.com.

What problems is HireRight solving and how is that benefiting you?

Making sure we are getting the personnel we need to fulfill roles with us. Review collected by and hosted on G2.com.

Show More

Response from Customer Service of HireRight

[Editedit](https://www.g2.com/survey_responses/hireright-review-12973688/official_response/edit)

Hi Jeffrey,

Thank you for taking the time to share your feedback. We're glad our fast, accurate results are making your job easier and helping you get the right people in place.

If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help!

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Vanessa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Vanessa M.")
VM

Vanessa M.

Academic Affairs Specialist

Small-Business (50 or fewer emp.)

6/17/2026

"Easy to Use, Clearly Defined Entries"

4.5/5

What do you like best about HireRight?

Ease of use and entries are clearly defined. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

The need to update a password every year. It is necessary for security. I just think sending the notification in advance another month ahead is better as some people on my team, including myself, have been on vacation during the notification and then we're immediately locked out. Review collected by and hosted on G2.com.

What problems is HireRight solving and how is that benefiting you?

Thorough background checks Review collected by and hosted on G2.com.

Show More

Response from Customer Service of HireRight

[Editedit](https://www.g2.com/survey_responses/hireright-review-12974021/official_response/edit)

Hi Vanessa,

Thank you for taking the time to share your feedback. We're glad you find our platform easy to use. We appreciate your suggestion about providing advance notice for password updates and will share it with the team.

Thank you again for being a valued HireRight customer!

Validated ReviewerSource: G2 invite on behalf of seller

 ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care")
AH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

6/26/2026

"Hire Right Makes I-9 Reviews Easy and Error-Free"

5/5

What do you like best about HireRight?

Helps with keeping you from making mistakes. Everything there is on the I-9 so it can be reviewed. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

There isn't anything I can think of that I dislike about Hire Right. Review collected by and hosted on G2.com.

What problems is HireRight solving and how is that benefiting you?

We use Hire Right to complete our I-9's. Helps keep things correct and less mistakes. Review collected by and hosted on G2.com.

Show More

Response from Customer Service of HireRight

[Editedit](https://www.g2.com/survey_responses/hireright-review-13038329/official_response/edit)

Hi,

Thank you for sharing your feedback. We're glad to hear our platform is making the I-9 process easier for your team and helping you stay accurate and error-free.

Thank you again for being a valued HireRight customer!

Current UserValidated ReviewerSource: G2 invite on behalf of seller

 ![Carline B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carline B.")
CB

Carline B.

Health Management Senior Specialist

Mid-Market (51-1000 emp.)

6/17/2026

"HireRight Is Easy to Use With a Clean, Readable Layout"

5/5

What do you like best about HireRight?

I love the ease of using it. I love the layout of the system. Its very easy to read. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

There is nothing I dislike about HireRight. Review collected by and hosted on G2.com.

What problems is HireRight solving and how is that benefiting you?

It allows me to send an email to candidates to input their information and allows them to schedule the drug screen. Review collected by and hosted on G2.com.

Show More

Response from Customer Service of HireRight

[Editedit](https://www.g2.com/survey_responses/hireright-review-12973901/official_response/edit)

Hi Carline,

Thank you for taking the time to share your feedback. We're thrilled to hear that you love the ease of use and clean layout of our platform, and that our self-service features make it easy for your candidates to schedule their drug screenings.

If you ever need assistance or would like to share additional feedback, please don't hesitate to reach out. We're happy to help!

Validated ReviewerSource: G2 invite on behalf of seller

SR

sonia r.

1/8/2026

"Fast and Reliable Background Checks, Minor Delays"

5/5

What do you like best about HireRight?

I like HireRight because it usually has a quick turnaround for background checks, which is really helpful for our hiring process. I also find it valuable that it provides us with the details we need to make informed decisions, like if someone has several speeding tickets, which could affect their suitability for positions that involve driving. The initial setup was very easy too; I believe I got access within a day. Overall, I like how HireRight works. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Sometimes the turnaround could take weeks, it's rare but it happens. Review collected by and hosted on G2.com.

What problems is HireRight solving and how is that benefiting you?

I use HireRight for 50 state background checks. It quickly provides me with criminal activity details and other necessary information, like traffic offenses, which helps prevent unsuitable hires, especially for driving roles. Review collected by and hosted on G2.com.

Show More

Response from Customer Service of HireRight

[Editedit](https://www.g2.com/survey_responses/hireright-review-12191184/official_response/edit)

Hi Sonia,

Thank you for the thoughtful review! We're pleased to hear that our background checks are helping you make informed hiring decisions, especially for driving roles where those details really matter.

If you ever need assistance or would like to share additional feedback, please feel free to reach out. We’re happy to help!

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

CC

Charan C.

Mid-Market (51-1000 emp.)

1/8/2026

"User-Friendly Design with Outstanding Reporting Options"

5/5

What do you like best about HireRight?

The software is easy to use and offers a wide variety of reports. I find its user-friendly design makes navigating through the features simple, and the abundance of reporting options is very helpful. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

New hires can encounter difficulties during the onboarding process, which makes it challenging for them to get started. Review collected by and hosted on G2.com.

Recommendations to others considering HireRight:

This is an excellent product, and we strongly recommend it. Review collected by and hosted on G2.com.

What problems is HireRight solving and how is that benefiting you?

The process of employment hiring and onboarding is an important aspect of any organization. It sets the tone for new employees and helps ensure a smooth transition into their roles. A well-structured hiring and onboarding experience can make a significant difference in how quickly new team members adapt and feel comfortable within the company. Review collected by and hosted on G2.com.

Show More

Response from Customer Service of HireRight

[Editedit](https://www.g2.com/survey_responses/hireright-review-12115567/official_response/edit)

Hi Charan,

Thank you for your feedback! We're glad to hear you find our platform user-friendly and that the reporting options are meeting your needs.

We appreciate your note about the onboarding experience for new hires. If you'd like to share more details about the challenges they're encountering, please don't hesitate to reach out. We'd be happy to hear from you!

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Sheryl M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheryl M.")
SM

Sheryl M.

Staffing Consultant

Enterprise (\> 1000 emp.)

6/17/2026

"Great Range of Offerings, but Customer Service Needs Improvement"

3/5

What do you like best about HireRight?

List of offerings available in the product Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Customer service, thinking outside of the box. Review collected by and hosted on G2.com.

What problems is HireRight solving and how is that benefiting you?

Support for accommodation of a new hire physically unable to travel to drug test due to medical issues Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources")
AH

Verified User in Human Resources

Mid-Market (51-1000 emp.)

6/26/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Human Resources"

5/5

What do you like best about HireRight?

Productive - Easy to maneuver website - Quick turnaround response Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Password Resets are not easily completed Review collected by and hosted on G2.com.

What problems is HireRight solving and how is that benefiting you?

Motor Vehicle driving records - Verification if valid or expired tags Review collected by and hosted on G2.com.

Show More

Response from Customer Service of HireRight

[Editedit](https://www.g2.com/survey_responses/hireright-review-13036793/official_response/edit)

Hi,

Thank you for sharing your feedback. We're glad you find our platform easy to navigate and that our MVR checks are helpful to your organization. We appreciate your feedback on the password reset experience and will pass this along to the appropriate team.

Thank you again for being a valued HireRight customer!

Current UserValidated ReviewerSource: G2 invite on behalf of seller

SB

Sandy B.

12/17/2025

"User-Friendly, Reliable Background Check Platform"

5/5

What do you like best about HireRight?

I like that HireRight is an easy-to-use platform, even if it's someone's first time using it, and it's pretty straightforward. It's very user-friendly. I appreciate the communication features, like getting an email notification when a new hire submits their information, or if there's a delay or upon completion of the background check. This keeps me in the loop without having to constantly check the status. The reliability of the platform is also something I value. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Nothing comes to mind. Review collected by and hosted on G2.com.

What problems is HireRight solving and how is that benefiting you?

HireRight saves me from doing background checks myself. It's user-friendly, easy to navigate even for first-timers, and keeps me updated via email on the status of checks, so I don't have to keep checking. Review collected by and hosted on G2.com.

Show More

Response from Customer Service of HireRight

[Editedit](https://www.g2.com/survey_responses/hireright-review-12107031/official_response/edit)

Hi Sandy,

Thank you for your thoughtful review! We're thrilled to hear that the initial setup process was easy and that you find HireRight’s platform user-friendly.

If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help!

Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management")
AN

Verified User in Non-Profit Organization Management

Enterprise (\> 1000 emp.)

5/11/2026

"Prompt Background Checks, but Customer Service Feels Less Personal"

3.5/5

What do you like best about HireRight?

HIreRight is usally very prompt in retuning backgrounds Review collected by and hosted on G2.com.

What do you dislike about HireRight?

Customer service has gotten worse since they took away indiivudal reps and gone to a general customer service email platform. Review collected by and hosted on G2.com.

What problems is HireRight solving and how is that benefiting you?

Help us insure we are aware of backgrounds of our new hires Review collected by and hosted on G2.com.

Show More

Response from Customer Service of HireRight

[Editedit](https://www.g2.com/survey_responses/hireright-review-12763359/official_response/edit)

Hi Jim,

Thank you for taking the time to share your feedback. We're glad to hear that our turnaround times have been meeting your needs when it comes to background checks for new hires.

We appreciate you sharing your thoughts on the customer service experience, and we're sorry to hear it hasn't felt as personal as it once did. Our CET team will be in touch to see how we can help.

Thank you again for being a valued HireRight customer!

5/22/2026
Current UserValidated ReviewerIncentivizedSource: G2 invite

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