--- title: HireRight Reviews meta_title: 'HireRight Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 197 reviews by the users' company size, role or industry to find out how HireRight works for a business like yours. aggregate_rating: rating_value: 3.9 review_count: 197 scale: '5' date_modified: '2026-08-04' parent_category: name: Pre-Employment Screening url: https://www.g2.com/categories/pre-employment-screening --- # HireRight Reviews **Vendor:** HireRight **Category:** [Background Check Software](https://www.g2.com/categories/background-check) **Average Rating:** 3.9/5.0 **Total Reviews:** 197 ## About HireRight HireRight is a leading global provider of technology-driven workforce risk management and compliance solutions. We provide comprehensive background screening, verification, identification, monitoring, and drug and health screening services for approximately 34,000 customers across the globe. We offer our services via a unified global software and data platform that tightly integrates into our customers’ human capital management systems, enabling highly effective and efficient workflows for workforce hiring, onboarding, and monitoring. In 2024, we screened more than 60 million job applicants, employees, and contractors for our customers and processed more than 120 million screens. At HireRight, we help you hire the right people for the right opportunities. Our innovative employment screening solutions inform hiring decisions, giving you the clarity needed to build stronger teams. Our unified global platform spans over 200 countries and territories and integrates with more than 70 industry-leading applicant tracking systems to deliver a positive customer and candidate experience. Our industry and region-focused expertise helps you create a screening program that suits your business’s specific needs, while also supporting compliance and risk management. ## HireRight Pros & Cons **What users like:** - Users praise HireRight for its **excellent customer support** , noting fast, helpful, and professional responses throughout the hiring process. (9 reviews) - Users value the **quick and seamless background check implementation** of HireRight, enhancing their onboarding efficiency significantly. (8 reviews) - Users appreciate the **ease of use** of HireRight, facilitating a smooth and efficient hiring process. (8 reviews) - Users praise HireRight for its **efficiency** , completing background checks quickly and seamlessly integrating into onboarding processes. (6 reviews) - Users appreciate the **high-quality product** of HireRight, noting its user-friendliness and quick background check turnaround. (6 reviews) - Users appreciate the **speed of processing** with HireRight, enabling quick and efficient background checks for new hires. (5 reviews) - Time-saving (5 reviews) - User Interface (5 reviews) - Representative Responsiveness (4 reviews) - Seamless Process (4 reviews) **What users dislike:** - Users experience **delays** in report completion and lab results, impacting the overall efficiency of HireRight's services. (6 reviews) - Users experience **process delays** with HireRight, often waiting longer than expected for report completions and results. (6 reviews) - Users express frustration with **slow performance** , noting delays in results and unhelpful support during the process. (6 reviews) - Users experience **poor customer support** , facing delays and unhelpful responses from representatives throughout the process. (5 reviews) - Users often face **time-consuming delays** in receiving results and service responses from HireRight, impacting their application process. (4 reviews) - Billing Issues (3 reviews) - Expensive (3 reviews) - Users often face **login issues** and downtime, making access to HireRight frustrating and inconvenient. (3 reviews) - Login Problems (3 reviews) - Slow Loading (3 reviews) ## HireRight Reviews ### 1. Effortless and User-Friendly Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about HireRight?** It is easy to navigate through the system. **What do you dislike about HireRight?** When contacting companies for verification, the attempt is often vague. **What problems is HireRight solving and how is that benefiting you?** Hire Right helps with background checks and drugscreens. **Official Response from Customer Service:** > Hi, Thank you for sharing your experience with us. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 2. Impressed **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about HireRight?** Efficient and easy to use and great information of each report. **What do you dislike about HireRight?** ON a background check, some counties are VERY slow to respond and that can cause us to lose an applicant to another company. **What problems is HireRight solving and how is that benefiting you?** Criminal charges found and not hiring peopel that will not benefit the company. **Official Response from Customer Service:** > Hi, Thank you for sharing your feedback! We're happy to hear that you find HireRight efficient and easy to use. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 3. HireRight has helped simply many processes that used to be manual. **Rating:** 4.0/5.0 stars **Reviewed by:** Holli M. | Safety Manager, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about HireRight?** We mostly use the Drug &Alcohol testing platform and it assists us with staying in compliance. **What do you dislike about HireRight?** Customer service could be better. It's not that our CS rep could be better, it's just that she's always busy with something else. **What problems is HireRight solving and how is that benefiting you?** We've had problems with switch accounts that HireRight helps us with. We also requested a report on this item and they're working on getting it to us. ### 4. Great background **Rating:** 4.5/5.0 stars **Reviewed by:** missy a. | Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2025 **What do you like best about HireRight?** Meets most of our needs when running employment verifications. **What do you dislike about HireRight?** I have no dislikes at this time. This is a very user friendly website. **What problems is HireRight solving and how is that benefiting you?** They help we decide on weather to hire a prospective employee. **Official Response from Customer Service:** > Hi Missy, Thank you for taking the time to share your feedback! We're happy to hear that you had a satisfactory experience with HireRight. If you ever need assistance, please don’t hesitate to reach out—we’re happy to help. ### 5. Positive experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about HireRight?** There are lots of drug testing sites available and you get your results back quickly. Great for finding locations for testing for candidates that live out of state. **What do you dislike about HireRight?** It can take a long time to get the overall background check back **What problems is HireRight solving and how is that benefiting you?** Background checks and finding drug screen locations **Official Response from Customer Service:** > Hi, Thank you for sharing your feedback and for trusting HireRight for your drug screening needs. We’re glad to hear that the availability of collection sites and quick turnaround times have been helpful for you and your candidates. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 6. Carolia Southern Hire Right **Rating:** 5.0/5.0 stars **Reviewed by:** Louis M. | Safety Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2025 **What do you like best about HireRight?** Quick turnaround time when I need driver information **What do you dislike about HireRight?** All good I really have no issues with this product **What problems is HireRight solving and how is that benefiting you?** Getting me the driver information I need in a timely manor **Official Response from Customer Service:** > Hi Louis, Thank you for your positive feedback! If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 7. Flawless check **Rating:** 5.0/5.0 stars **Reviewed by:** Harika K. | Talent Partner, Enterprise (> 1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about HireRight?** Clean and clear check on every report of the candidate.truely relied **What do you dislike about HireRight?** Have not noticed as such seems to be going good **What problems is HireRight solving and how is that benefiting you?** First time we are using for reference check..it solved our verification process **Official Response from Customer Service:** > Hi Harika, Thank you for sharing your feedback and for trusting HireRight for your reference checks. We're glad to hear the reports have been clear and helpful in supporting your verification process. If you ever need assistance or would like to share additional feedback, please don’t hesitate to reach out. We're happy to help! ### 8. Terrible Customer Service **Rating:** 2.5/5.0 stars **Reviewed by:** Lauren L. | Senior Talent Acquisition Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about HireRight?** Quick turnaround time for criminal background checks **What do you dislike about HireRight?** Their customer service is terrible. Multiple CS reps answer your question and take too long to get back to you, if they ever do. You usually have to follow up with them and they typically don't know what you're talking about. They also never answer the phone. **What problems is HireRight solving and how is that benefiting you?** Checking the backgrounds of our new hires. **Official Response from Customer Service:** > Hi Lauren, Thank you for taking the time to share your feedback. We’re sorry to hear that our service has not met your expectations. We will have a customer service representative reach out to learn more about your experience and how we can help make things right. If you need further assistance or would like to share additional feedback, please feel free to contact us at custserv@hireright.com. We would be happy to hear from you. ### 9. I have overall had a decent experience. **Rating:** 4.0/5.0 stars **Reviewed by:** Sherell H. | Human Resource Business Partner, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about HireRight?** Being able to log into a portal to access all of the information to complete screenings in one place. **What do you dislike about HireRight?** The communication between HireRight and the customer when there is need for support, or if you have questions. **What problems is HireRight solving and how is that benefiting you?** Having a system that does the randome draws and being able to complete the full process online. ### 10. Partner - Protecting our brand **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsay G. | Mgr, BIU, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about HireRight?** So many things! Hard to narrow down to one, but I'll go with their innovative spirit and refusing to rest on their laurels. The industry + legislation change frequently in background screening. Thankful HRT keeps up w/ that pace! **What do you dislike about HireRight?** Nothing comes to mind as a downside to using HRT. **What problems is HireRight solving and how is that benefiting you?** HRT ensures our background screening process is compliant, efficient to help us meet hiring goals, and one that delivers a candidate experience which respects our talent. ### 11. Extremely Poor Verification Process – Zero Effort in Validating Documents **Rating:** 0.0/5.0 stars **Reviewed by:** Jesseca C. | Solutions Engineer, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about HireRight?** None, the UI is poor and the service is poor. Nothing to offer, really. **What do you dislike about HireRight?** I had an extremely disappointing experience with HireRight. They seem to exert no effort in verifying credentials with former employers. All of my previous employer HR teams are very responsive, as evidenced by the email threads I had with all of them. I was able to request and receive any document needed within less than 24 hours, even from employers I worked for over 5 years ago. I submitted literally EVERYTHING that HireRight asked for, yet they rejected EVERY document provided by my previous employers, claiming they were not valid. This is baffling, considering these were the exact documents requested by HireRight. Without even attempting to call or email my former employers to verify the documents, they were all tagged as invalid. Additionally, the notification feature for updates does not work, even when properly set. I received no updates throughout the process, which added to the frustration. This level of negligence is unacceptable and unprofessional. I cannot recommend their services to anyone in need of accurate and reliable background verification. **What problems is HireRight solving and how is that benefiting you?** None **Official Response from Customer Service:** > Hi Jesseca, Thank you for taking the time to provide a review. We sincerely apologize for your experience and the issues related to the verification process. We are working with our research team to resolve this matter. If you need further assistance or would like to provide additional feedback, please contact us at custserv@hireright.com. We’re happy to help. ### 12. HireRight is a great partner **Rating:** 4.5/5.0 stars **Reviewed by:** Janessa M. | Manager, Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about HireRight?** Our representative support is wonderful. **What do you dislike about HireRight?** The website isn't always intuitive or can be slow at times. **What problems is HireRight solving and how is that benefiting you?** Assisting in preemployment screening to ensure compliance and safety for our organization. ### 13. Excellent conference! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey S. | Senior Manager, Americas Background Investigations, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2025 **What do you like best about HireRight?** Hireright has been an excellent partner as my company has expanded from a regional footprint to a global one. **What do you dislike about HireRight?** I would like to see an updated platform with their Compliance Workbench. **What problems is HireRight solving and how is that benefiting you?** We’ve expanded our global footprint over the last year and Hireright is assisting with that expansion. ### 14. Thorough and Complete Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about HireRight?** They provide a thorough and complete review of the requested information regarding background checks. Easy to use. Customer Support is able to assit when there was an issue that needed to be discussed in order to reach solution. **What do you dislike about HireRight?** Sometimes it can take longer than anticipated for the report to be completed in full however that is due to a delay in the courts responding not the fault of HIRERIGHT **What problems is HireRight solving and how is that benefiting you?** When a drug screen needed to be rescheduled, the customer service employee was able to guide me thru the process and successfully reschedule the appointment. ### 15. HireRight is AWESOME **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany S. | Manager HR Compliance, Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about HireRight?** Customer Service is top-notch! They listen to our suggestions and implement **What do you dislike about HireRight?** No downside from HireRight! Regulations put some limitations **What problems is HireRight solving and how is that benefiting you?** Safety is our number priority, so they help our company be compliant and safe. ### 16. Does the job (not the best) **Rating:** 1.5/5.0 stars **Reviewed by:** Jake Z. | Director Talent Acquisition (Executive & International), Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2025 **What do you like best about HireRight?** It does the job, but I have worked with much better BC platforms **What do you dislike about HireRight?** - UI is wonky - It has a lot of login issues / downtime - Limited to no CS support - Not user friendly **What problems is HireRight solving and how is that benefiting you?** Completing background checks **Official Response from Customer Service:** > Hi Jake, Thank you for taking the time to share your feedback. We are sorry to hear that our service has not met your expectations. We will have a customer service representative reach out to you to learn more about your experience and how we can help. If you need further assistance or would like to provide additional feedback, please contact us at custserv@hireright.com. ### 17. Great Background Screening Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2025 **What do you like best about HireRight?** The little time they take to complete background verifications! They work diligently and promptly. **What do you dislike about HireRight?** Sometimes the communication on proof of documentation needed is unclear. **What problems is HireRight solving and how is that benefiting you?** I am unsure what problems it is solving but the turnaround time benefits me. ### 18. HireRight is Great for Managing Hiring Processes **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about HireRight?** HireRight condensed processes that we had three services juggling down into one streamlined service. **What do you dislike about HireRight?** It does take much longer to get results because it now has to go through a middleman instead of direct from the source, but the added protection and security makes up for that. **What problems is HireRight solving and how is that benefiting you?** Background and physical and drug screens are all done by one service through HireRight. ### 19. HireRight is very attentive to our company needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about HireRight?** Quick response time and amazing Account Manager! **What do you dislike about HireRight?** Would like more data points for services **What problems is HireRight solving and how is that benefiting you?** Criminal checks, education and MVR ### 20. Helpful team, robust services and products **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2025 **What do you like best about HireRight?** Customization of packages that meet our business needs **What do you dislike about HireRight?** TAT often has delays that are unexpected **What problems is HireRight solving and how is that benefiting you?** DOB redaction ### 21. Most of the effort is on the user side, wasteful/unhelpful remarks **Rating:** 1.5/5.0 stars **Reviewed by:** Konrad R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about HireRight?** The UI for filling the data was fine, lots of details **What do you dislike about HireRight?** There is a lot of user effort for each part, I have to print and sign lots of documents. I have provided full copies which got rejected because I should remove my salary, that's the least they could do. When I have an offer latter, and then next contract half a year later, how is this not enough to cover the initial period. I simply do not have most of these documents, but even the ones I was sure were enough are not. The entire service seems very wasteful and annoying **What problems is HireRight solving and how is that benefiting you?** It is not really benefitting me in any way. It says what kind of letter I have to send to university for them to get the documents and so on, but honestly since I have to do all the work myself and no contracts I have are good enough, an interactive guide how to get work certificates as well as university certificates would be less total effort for me and far more efficient. It is simply a waste **Official Response from Customer Service:** > Hi Konrad, Thank you for taking the time to leave a review. We are very sorry to hear that our service does not meet your expectations. If you would like to share more feedback about your experience, please feel free to reach out to us at custserv@hireright.com. ### 22. Excellent Drug & Health Screening Service Provider **Rating:** 4.0/5.0 stars **Reviewed by:** Greg D. | Director, Operational Risk & Compliance, Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2023 **What do you like best about HireRight?** HireRight's website is functional, easy to use, and up-to-date for a simple user experience. The provider is quick to respond to our needs, has a wide partnership network, and is knowledgeable about the transportation industry. **What do you dislike about HireRight?** Occasionally, results can take a long time to receive from the lab. In addition, the after-hours services can be hit or miss. Most of the time we use this service, they are not able to serve our locations in a timely manner, so we have to end up using the emergency room or urgent care which is expensive. **What problems is HireRight solving and how is that benefiting you?** HireRight manages our drug and alcohol program, specifically our regulated FMCSA-required program for all of our CDL holders. They offer pre-employment, random, follow up, post-accident, etc. testing, as well as DOT physical exams. For DOT physical exams, they offer a nurse review option, which helps us ensure DOT compliance. ### 23. Horrible! Where do I even began?! **Rating:** 0.0/5.0 stars **Reviewed by:** Alex F. | IT Specialist/System Admin/Help Desk Support: GS9, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2023 **What do you like best about HireRight?** Absolutely nothing. This company is incompetent. **What do you dislike about HireRight?** The so called researchers are incapable of doing their jobs **What problems is HireRight solving and how is that benefiting you?** I' am going through a background check for a new employer and this has been a nightmare of an experience. Most of my employment has been government, and active duty military. I do not know why the so called researchers are incompetent and unable to do there jobs. In my pre-screening I deliberately notated my deployment experience as *(deployed)* military service. Provided dd214's as requested and even provided orders. Now I'm being ask to provide ID for one of the locations I was deployed to validate my employment. I talked to two different representatives stating to both that I' am a U.S. citizen and was only deployed to said location on Active Duty military deployment status and that I provided the necessary documentation (dd214) that states the time frame that I was deployed for. I' am really close to letting the new employer know that I' am no longer interested in the role if I keep getting harassed for information that I have provided to this company for verification. Why am I sending W2's and SF50's and SF52's when they are not understanding the information provided in plain text. ### 24. WORST background/employment verification process ever **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2023 **What do you like best about HireRight?** Absolutely nothing about this company is worth giving any positive feedback for **What do you dislike about HireRight?** Everything to do with this company is absolutely deplorable they should not be in business **What problems is HireRight solving and how is that benefiting you?** They aren't solving anything they make every step of the process insanely difficult **Official Response from Customer Service:** > Hi, Thank you for taking the time to provide a review. We’re sorry to hear that you did not have a positive experience with HireRight. If you would like to share feedback about the verification process, please feel free to reach out to us at custserv@hireright.com. We'd love to hear from you. ### 25. HireRight is very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Kriti G. | Campus Representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about HireRight?** The interface of the HireRight is very easy to use and also works on a low internet bandwidth. The support team of the HireRight is very helpful and supportive. **What do you dislike about HireRight?** HireRight sometimes charges an amount more than the usual charges. It takes time to load or hangs sometimes resulting into asking for password resetting a number if times. **What problems is HireRight solving and how is that benefiting you?** HireRight has been helpful for accurate background checks of candidates, including their academic qualifications, address, birth date, past employers and work experiences. ### 26. Horrible , searching for criminal records in counties I have no association with **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about HireRight?** Nothing, there is literally nothing good about hireright **What do you dislike about HireRight?** Their background check process is the longest ive ever had and I have zero criminal records. Its searching for records in counties ive never associated with. **What problems is HireRight solving and how is that benefiting you?** Its supposed to be a background check company but it cant even do that right. ### 27. Early Careers Recruiter at Willis Towers Watson **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about HireRight?** The advantages of using HireRight are as follows: - Ease of extending background checks -Can devise pre-defined Background check packages for an entity - Portal is extremely user friendly. **What do you dislike about HireRight?** The downsides are as follows: - The reports mark a discrepancy even when according to pre-agreed terms, there should not be a discrepancy. - Costs charges are sometime more as compared to agreed costs without taking approval. **What problems is HireRight solving and how is that benefiting you?** It is helping us in initiating trustworthy background checks on potential candidates thereby reducing risk faced by the corporate entity and reducing risk to clients. ### 28. Slow process - no international checks **Rating:** 2.0/5.0 stars **Reviewed by:** James W. | Vice President, People, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about HireRight?** Alignment with our PEO (paychex). Acceptable integration. **What do you dislike about HireRight?** Slow turnaround. Did not find out they couldn't do international checks until well over a month into several applications. We were never informed of this and had to ask proactively. **What problems is HireRight solving and how is that benefiting you?** Unsure what they are trying to solve...we used them for background checks due to our relationship with our PEO, Paychex. I anticipate they do other screening services but we did not leverage them for that since we only used the free credits that came with our new PEO relationship. ### 29. The worst experience ever for a background check **Rating:** 0.0/5.0 stars **Reviewed by:** Ashly W. | Sales Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about HireRight?** There are no upsides the company is slow doing background checks been waiting a month for a background check to come which is so ridiculous. **What do you dislike about HireRight?** They are slow and no one is helpful worst **What problems is HireRight solving and how is that benefiting you?** They aren't solving anything they need to stop doing background checks by far the slowest company ever ### 30. It went well but results were release long before **Rating:** 4.0/5.0 stars **Reviewed by:** Mark Joseph R. | Associate Manager Resource Planning, Enterprise (> 1000 emp.) **Reviewed Date:** May 04, 2023 **What do you like best about HireRight?** It's understandable and easy to fulfill. **What do you dislike about HireRight?** maybe the duration of relasing the results **What problems is HireRight solving and how is that benefiting you?** Secure fast background checking ### 31. Awful Experience for Applicants **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2022 **What do you like best about HireRight?** I do not like anything about this company whatsoever. This is the worst experience I've ever been apart of when it comes to a background check. **What do you dislike about HireRight?** There are no positives for this company. They are not based in America (which isn't a problem) but it's extremely frustrating having to call customer service every single day regarding the SAME information I already provided them. I was told I can only provide 1099-MISC forms as an independent contractor instead of a 1099-NEC (which ks the new form to replace the 1099-MISC). I have to explain simple concepts such as Independent Contract work, and what DoorDash and ride sharing services are. Everytime I seem to call them they don't know what you spoke about with the last person. They absolutely refuse to transfer you to a person above their pay grade. To make things absolutely worse you have to provide all of the documents for the background check. Who has to provide all the documents for a background check? I should be compensated for doing their work for them. This is extremely unprofessional and I'm tired of explaining how the United States Government works when it comes to employment. I missed out on another opportunity pending an offer letter based on the background check from this company. Honestly if a company uses this service to run your background check, I'd look at that company a bit differently. There's no way this is happening still. To make things worse I submitted all my documentation at the beginning if my background check because I read the other reviews and I'm still having issues. Don't use this company. **Recommendations to others considering HireRight:** If you are an employer looking to use HireRight, don't. You'll lose a lot of candidates using this service. **What problems is HireRight solving and how is that benefiting you?** I need a new place of employment because I'm looking for a career instead of a job and this process has been unbearable due to HireRight. ### 32. Please do not use this company. Can't be a worse one out there. Would be impossible. **Rating:** 0.0/5.0 stars **Reviewed by:** Michael H. | Cru Leader --- Machining, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about HireRight?** There is not a single thing to like. All bad. **What do you dislike about HireRight?** My background started on 7/27 & now is 8/16 & background on drug history for cdl is still not completed! There estimation is now 9/16! This is insane. Furthermore I had to provide w2's for several former employers cuz they could not do their job. Never have I had an issue anywhere else. Call the help line or text the text line & wait forever to have zero explanations or why they can't move faster. In the meantime I am losing seniority positioning, pension funding, & 401k funding daily because of their incompetence! Disgusting. **What problems is HireRight solving and how is that benefiting you?** They are no capable of solving their way out of a paper bag, with a knife in both hands. **Official Response from Kelly Dutton:** > Thank you for sharing your feedback. Efficient turnaround times are important to us for every background check, and your description does not reflect the positive experience that we seek to cultivate for candidates. We understand your frustration. To expedite the process for verifying an independent contractor role, we often ask candidates to provide copies of key employment documents, such as copies of Form 1099, or proof of payments made from the company or person engaging a contractor’s services. Any additional information you can provide to our screeners can significantly decrease turnaround times for these verifications. If you have any remaining needs regarding this background check, please reach out to us at customerservice@hireright.com or 866-521-6995. ### 33. Horrible experience for applicants **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about HireRight?** Nothing much to like as an applicant. Very bad experience overall. **What do you dislike about HireRight?** Horrible customer support. I had to contact them 10 times to get clarification on what my hr had to do to confirm employment. Maribeth, the rep that I last talked to was horrible. Not much info on why instructions were unclear and why it took them 3 weeks to confirm employment when my hr replied in a day to their initial email. Email was sent from one address but looks like they do not monitor that address and were waiting for the confirmation on another email. It took me more than 10 follow ups to finally find that out. **What problems is HireRight solving and how is that benefiting you?** I can see benefits from employers' pov. Not much benefit as an applicant, caused more issues for me that going through getting manual confirmations and uploading them. ### 34. Stay away from this one **Rating:** 0.0/5.0 stars **Reviewed by:** Justin M. | PC Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about HireRight?** Nothing. They are slow, incompetent and just not a good company to use. Nothing is positive about this company. They have thousands of negative reviews. **What do you dislike about HireRight?** This company is a scam. They will belittle you, as a future employee they wanted me to pay for it, they take WEEKS and not to mention you have to do your OWN background check. Gather all the information **What problems is HireRight solving and how is that benefiting you?** There are no benefits to this company stay clear of them **Official Response from Kelly Dutton:** > Thank you for taking the time to provide us with your feedback and for bringing this situation to our attention. While our goal is to always provide exemplary customer service, we regret that your experience failed to meet those standards. Candidates' background checks are typically paid for by the company requesting the screening, although this is up to the discretion of the employer and may vary by industry and region. Once the background check is ordered, instructions are provided to the candidate as to how to submit their information so our team can complete the check. Any additional information you can provide to our screeners can significantly decrease turnaround times for these verifications. If you have any remaining needs regarding this background check, please reach out to us at customerservice@hireright.com or 866-521-6995. ### 35. Wasted 3 weeks on background check **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about HireRight?** Self serve portal allows you to view and manage information about your case **What do you dislike about HireRight?** Hands down the worst agency for background checks. They spent three weeks trying to verify my criminal record in Santa Cruz County. I drove all the way to Santa Cruz to find out that higherright has never once contacted the appropriate dept, and that dozens of people have been coming in for the same issue. Every county is different, and higherright had no idea know how get this info from Santa Cruz County. When I spoke to hireright's customer service, they told me that they had "researchers" physically going to the county offices to get criminal records. First off, that's the most suboptimal process for today's day and age. Second off, the clerk at Santa Cruz County office said they had never once seen anyone physically pick up records from their office for an employee background check. The customer service rep either had no idea what she was talking about... or was lying to my face. Higher rate has delayed me from starting a new job been extra three weeks due to their failures. **What problems is HireRight solving and how is that benefiting you?** None ### 36. Does the job, customer service is sub par **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Paper & Forest Products | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2018 **What do you like best about HireRight?** We use HireRight for employee screening and drug testing. I like that it is easy to use, signing up an employee is easy, all you need is the name and email address, choose the service and send it off. It works well for American based employees who have never lived or studied anywhere else. **What do you dislike about HireRight?** Their customer service leaves much to be desired. It is very frustrating trying to contact them, chat especially, and when you finally do it is like pulling teeth. It takes forever to get a straight answer. The most frustrating part is if you are transferred to a new person for help you have to explain everything all over again. If an employee has an international background their service can be a bit slow, based on the difficulty of getting the information, but what I find frustrating is when they ask an employee fot documentation I have to chase hireright to review the documents they send, they can sit there for days without review and really delay the process. **Recommendations to others considering HireRight:** Check other options, but this is reasonable in price and quick to use. Customer service is lacking. **What problems is HireRight solving and how is that benefiting you?** It takes one step of bringing in a new employee of our plates and ensures it is done to legal standards. I'm not sure it's the best option out there given the poor customer service but the tool is quick to enter and keeps us informed when there is an issue with a check. ### 37. Terrible experience for applicants **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about HireRight?** I've had an awful and time-consuming experience. **What do you dislike about HireRight?** HireRight does not understand the concept of an Independent Contractor and even after speaking to customer service numerous times, they still do not understand which is delaying the process significantly. They also ask you to provide country-specific "certificates of good conduct" and ask you to incur the costs of obtaining it. **What problems is HireRight solving and how is that benefiting you?** It has been the worst experience I've had with getting a background screening. **Official Response from Kelly Dutton:** > Thank you for taking the time to provide us with your feedback. We understand your frustration. To expedite the process for verifying an independent contractor role, we often ask candidates to provide copies of key employment documents, such as copies of Form 1099, or proof of payments made from the company or person engaging a contractor’s services. Any additional information you can provide to our screeners can significantly decrease turnaround times for these verifications. If you have any remaining needs regarding this background check, please reach out to us at customerservice@hireright.com or 866-521-6995. ### 38. Content. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Defense & Space | Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2022 **What do you like best about HireRight?** Customer Service is very helpful when issues arise, they don't give up quickly trying to contact a candidate to get information for background checks. Overall, huge improvement from what we had before. **What do you dislike about HireRight?** We have had a few issues with drug testing. Candidates have had exams canceled because something was messed up at the lab (i.e. the number on the paperwork was different from what was on the sample). So, the candidates had to provide a separate sample even if it was the lab's fault. I think it is important to partner with collection sites that are well trained on the processes. **What problems is HireRight solving and how is that benefiting you?** Background Checks and Drug screens. We get a lot more completed reports via HireRigt than we did with our previous vendor. So thankful! ### 39. Don't use them. Bunch of liars. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2022 **What do you like best about HireRight?** Theres is nothing i would recommend..... **What do you dislike about HireRight?** Lying to customers trying to get employment as to why there background checks are delayed, sometimes for months. I work for a clerk's office and they constantly lie to these people that we are the problem when they dont actually use our office for their reports. **Recommendations to others considering HireRight:** Find a local company to do the background check. **What problems is HireRight solving and how is that benefiting you?** They are not solving anything, only creating more problems. We reached out to try to assist them, but they wont have any of it. DO NOT USE THEM. PERIOD. ### 40. Easy to send **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa H. | Program Professional, Enterprise (> 1000 emp.) **Reviewed Date:** July 08, 2022 **What do you like best about HireRight?** Quick and easy. Can complete for the consultant or have the consultant complete for themselves. **What do you dislike about HireRight?** Site maintenance shutting down accesses or creating errors afterwards **What problems is HireRight solving and how is that benefiting you?** I'm unsure of an answer to this question. **Official Response from Kelly Dutton:** > Thank you for taking the time to share your feedback on HireRight’s products and services. We value your business and are glad you had an overall satisfactory experience. While planned downtimes to our systems are infrequent, we aim to schedule any maintenance for our systems during overnight hours to ensure the least amount of disruption possible. To make sure you are on our applicable mailing lists that communicate our planned system outages, please reach out to your account manager or our Customer Service team at (866) 521-6995. ### 41. Worst candidate experience **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about HireRight?** Nothing. Their system is difficult for candidates, the UI makes no sense, and their research team is unable to verify anything directly which leaves the candidate to go back and provide documentation for all former employment. **What do you dislike about HireRight?** This might be the worst background check experience I have ever been through. You fill out information for each employer within the lookback window and then proceed to wait while their team neglects to verify anything. This leads to you as the candidate having to find and upload documentation (W-2, etc.) for every employer in your work history. What is the point of your future employer hiring HireRight if you are having to go search for all of the documents yourself? **What problems is HireRight solving and how is that benefiting you?** Background Check ### 42. Please avoid using HireRight **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about HireRight?** Nothing, the researchers seem unable to complete even the most basic task like verifying a university degree, and they keep asking over and over again for the same documents/certifications/contact details. **What do you dislike about HireRight?** Literally everything - service is terrible as a whole. Applicants keep receiving requests via email that they would need to provide additional information about documents that they have provided HireRight with already, the researchers there seem to be unable to verify even the most basic document. **What problems is HireRight solving and how is that benefiting you?** No benefits whatsoever, but it is actually delaying an otherwise smooth onboarding process, HireRight would create frustration in potential future candidates. ### 43. Poor communication between departments **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2022 **What do you like best about HireRight?** The website was relatively easy. I didn't find much help. **What do you dislike about HireRight?** Poor communication. They requested that I send a form to their documents email and they never uploaded it into my portal. **Recommendations to others considering HireRight:** Better communication between documents department and users, make sure to upload requested documents sent to the documents email address into the user's portal. Big disconnect in my situation. **What problems is HireRight solving and how is that benefiting you?** N/a ### 44. HireRight is an easy to use product. **Rating:** 4.5/5.0 stars **Reviewed by:** Noah Mark B. | TTWN Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2021 **What do you like best about HireRight?** It's integrated with our workday flow making it easy to set up **What do you dislike about HireRight?** End user is not able to see progress, I have to go though our corporate HR to view status. Status tends to hang for a long time with some candiates. **Recommendations to others considering HireRight:** Some counties take a longer time to background check then others, HireRight publishes a list of known areas that are typically delayed past the regular turn-a-round times. **What problems is HireRight solving and how is that benefiting you?** Able to background check new employees in one step. ### 45. Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2021 **What do you like best about HireRight?** I like the ease of use and the timely notifications during the screening process. The customer support team is very helpful and prompt with their response time. **What do you dislike about HireRight?** Not a huge deal, but sometimes when I try to locate a drug testing site closer to the candidate, the results are off. **Recommendations to others considering HireRight:** It's an easy and efficient product with great customer supprt. **What problems is HireRight solving and how is that benefiting you?** Hiring quality candidates quicker due to HireRight's quick turnaround time and consistent communication in the case of delays. ### 46. Background Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2021 **What do you like best about HireRight?** What I love about HireRight is that it allows anyone who works any part of Human Resources to keep a sound track of your candidate's success in their background check process. As a current Talent Acquisition support specialist, I can keep up with all of the existing processes and even allow the candidate to assist in any discrepancies found. **What do you dislike about HireRight?** What I don't like about HireRight are the announcements tabs. It allows you to see all things global going on with the company, however I feel as if that section would be best created for any Forms and Documents to keep track of. **What problems is HireRight solving and how is that benefiting you?** with HireRight I am able to solve any issues with background checks and drug testing by seeing the notes that are easy and accessible stating anything that could be going wrong. ### 47. Good Tool - Helpful Integrations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2021 **What do you like best about HireRight?** From the candidate perspective, it's easy to use and easy for us to administer **What do you dislike about HireRight?** The service is pretty much non-existant. We tried to inquire about COVID-19 verfications and were on hold for an hour and still got no help. We sent an email and never heard back from them. **What problems is HireRight solving and how is that benefiting you?** Helps us easily kick of background checks and is easy to use for our candidates. They are pretty fast in completing our checks. They also integrate with most other HR softwares. ### 48. The best full package HR Hiring Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about HireRight?** Hire Right has everything you'll need for hiring employees from I-9 Verification, Background Checking, Credit Screening, Drug Testing, and more! It creates a record for each employee in their system which makes it simple to store all of the employee data safely and securely in one place. **What do you dislike about HireRight?** I would like to understand their process or have a quick reference guide to share with managers, etc. to explain the process and timeline better for them. **What problems is HireRight solving and how is that benefiting you?** HireRight has allowed us to become more confident in the backgrounds of our new employees, and has made us feel safe in securing/storing their personal data. Their tool is also easily accessible in terms of user experience and website design. ### 49. Great tool for continued scaling **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about HireRight?** Pretty easy to use; it makes running checks seamlessly. It is a quick, communicative process. **What do you dislike about HireRight?** The UI looks like its straight out of the 90's, I wish they would develop it so it would be easier to access checks at different stages of the process. **Recommendations to others considering HireRight:** Support is non-existent so make sure to ask all the questions during implementation **What problems is HireRight solving and how is that benefiting you?** We are being compliant and running criminal checks on employees to satisfy contractual agreements. ### 50. Right Use of Hire Right **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2021 **What do you like best about HireRight?** The stages involved in Candidate screening, all checks and dedicated teams involvement. On the process is simple and very made available faster. **What do you dislike about HireRight?** No cons as of now, as all time said improvement in making more flexible in management is needed. **What problems is HireRight solving and how is that benefiting you?** Hiring partner is not clear information available and candidate are involved in third party interview due to this reason. The hireright is the right place to capture the right job. ## HireRight Discussions - [Why do you ask for documents when you don't review them?](https://www.g2.com/discussions/why-do-you-ask-for-documents-when-you-don-t-review-them) - 1 comment, 1 upvote - [Is HireRight a good company?](https://www.g2.com/discussions/is-hireright-a-good-company) - 1 comment - [Does HireRight verify education?](https://www.g2.com/discussions/does-hireright-verify-education) - 1 comment - [What does HireRight check for?](https://www.g2.com/discussions/what-does-hireright-check-for) - 1 comment - [View HireRight pricing details and edition comparison](https://www.g2.com/products/hireright/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A03%3A53+-0500&secure%5Bsession_id%5D=6f9e3ae9-6728-4807-9202-9bd025c15ec9&secure%5Btoken%5D=3483cbedfdd40feb4894c6572014f06273cc9d4c35f8e593b0a0135cdd2e5021&format=llm_user) ## HireRight Integrations - [Ashby](https://www.g2.com/products/ashby-ashby/reviews) - [Avature](https://www.g2.com/products/avature/reviews) - [Beeline](https://www.g2.com/products/beeline/reviews) - [Cadient](https://www.g2.com/products/cadient/reviews) - [ClearCompany](https://www.g2.com/products/clearcompany/reviews) - [Click Boarding](https://www.g2.com/products/click-boarding/reviews) - [Cornerstone OnDemand](https://www.g2.com/products/cornerstone-ondemand-cornerstone-ondemand/reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) - [Double Nickel](https://www.g2.com/products/double-nickel/reviews) - [Fountain](https://www.g2.com/products/fountain/reviews) - [Greenhouse](https://www.g2.com/products/greenhouse/reviews) - [ICIMS](https://www.g2.com/products/icims/reviews) - [JazzHR](https://www.g2.com/products/jazz-co/reviews) - [JobDiva](https://www.g2.com/products/jobdiva/reviews) - [Jobvite](https://www.g2.com/products/jobvite/reviews) - [Lever](https://www.g2.com/products/lever/reviews) - [PageUp](https://www.g2.com/products/pageup/reviews) - [Paradox](https://www.g2.com/products/paradox/reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) - [PeopleAdmin](https://www.g2.com/products/peopleadmin/reviews) - [PeopleFluent Talent Management](https://www.g2.com/products/peoplefluent-talent-management/reviews) - [Pinpoint](https://www.g2.com/products/pinpoint-hq-pinpoint/reviews) - [Rival](https://www.g2.com/products/rival-2024-08-20/reviews) - [SambaSafety](https://www.g2.com/products/sambasafety/reviews) - [SAP Fieldglass](https://www.g2.com/products/sap-sap-fieldglass/reviews) - [SAP SuccessFactors Recruiting](https://www.g2.com/products/sap-successfactors-recruiting/reviews) - [Spark Hire](https://www.g2.com/products/spark-hire/reviews) - [Tenstreet for Carriers](https://www.g2.com/products/tenstreet-for-carriers/reviews) - [TMF Group](https://www.g2.com/products/tmf-group/reviews) - [TruckRight](https://www.g2.com/products/truckright/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) - [UKG Ready](https://www.g2.com/products/ukg-ready/reviews) - [Zoho Recruit](https://www.g2.com/products/zoho-recruit/reviews) ## HireRight Features **Background Check Administration** - Screening and Assessments - Compliance - Dashboard **Drug Testing Administration** - Screening and Assessments - Compliance - Dashboard - Integrations **Platform Content** - Templates - Automated - Reports **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Background Check Data** - Real-Time Tracking - Platform Search - Alerts and Notifications **Drug Testing Data** - Real-Time Tracking - Alerts and Notifications **Platform Basics** - Optimization - Interoperability - Performance **Background Check Additional Functionality** - Integrations - Mobility - Messaging **Drug Testing Additional Functionality** - Mobility - Messaging - Payment **Platform Additional Functionality** - Integrations - Identity verification - Fraud detection - Custom branding **Platform Data** - Visualization - Security and Compliance - Alerts and Notifications - GDPR Compliant **AI Insight Check - Background Check** - Insight Check **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **AI Investigation and Verification - Background Check** - Verification ## Top HireRight Alternatives - [VICTIG Background Checks](https://www.g2.com/products/victig-background-checks/reviews) - 4.7/5.0 (507 reviews) - [Checkr](https://www.g2.com/products/checkr/reviews) - 4.5/5.0 (444 reviews) - [GoodHire (a Checkr company)](https://www.g2.com/products/goodhire-a-checkr-company/reviews) - 4.6/5.0 (270 reviews)