--- title: Hippo Reviews meta\_title: 'Hippo Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 19 reviews by the users' company size, role or industry to find out how Hippo works for a business like yours. aggregate\_rating: rating\_value: 3.9 review\_count: 19 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Hippo Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **helpful customer support** that enhances their experience with Hippo's user-friendly interface. [(1 mentions)](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181557&qs=pros-and-cons#reviews) Users value the **ease of use** of Hippo, complimenting its intuitive UI/UX and helpful customer support. [(1 mentions)](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=1576897&qs=pros-and-cons#reviews) Users appreciate the **user-friendly interface** and **helpful customer support** , enhancing their overall experience with Hippo. [(1 mentions)](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=1577382&qs=pros-and-cons#reviews) Users value the **feature variety** of Hippo, enhancing their overall experience with diverse functionalities. [(1 mentions)](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181578&qs=pros-and-cons#reviews) Users find the **helpful customer success** team enhances their experience and supports effective product use. [(1 mentions)](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181724&qs=pros-and-cons#reviews) Users report **stability issues** with Hippo, as frequent breakdowns detract from the overall user experience. [(1 mentions)](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181405&qs=pros-and-cons#reviews) Users report frequent **instability** in Hippo, with feature focus leading to breakdowns and unreliable performance. [(1 mentions)](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181414&qs=pros-and-cons#reviews) Users face frequent **functionality issues** with Hippo, as its instability disrupts overall performance despite feature emphasis. [(1 mentions)](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181440&qs=pros-and-cons#reviews) Users report **missing features** in Hippo, leading to instability and breakdowns that hinder overall usability. [(1 mentions)](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181453&qs=pros-and-cons#reviews) Users report **quality issues** with Hippo, noting that its frequent breakdowns detract from the overall experience. [(1 mentions)](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181470&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Hippo ##### 1. Customer Support Users commend the **helpful customer support** that enhances their experience with Hippo's user-friendly interface. [ See 1 mentions ](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181557&qs=pros-and-cons#reviews) See Related User Reviews ![Nitesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitesh G.") NG Nitesh G. Mid-Market (51-1000 emp.) 3.5/5 "Decent product" What do you like about Hippo? Easy to use. Good UI/UX and customer success is really helpful. The product is feature-rich. ##### 2. Ease of Use Users value the **ease of use** of Hippo, complimenting its intuitive UI/UX and helpful customer support. [ See 1 mentions ](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=1576897&qs=pros-and-cons#reviews) See Related User Reviews ![Nitesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitesh G.") NG Nitesh G. Mid-Market (51-1000 emp.) 3.5/5 "Decent product" What do you like about Hippo? Easy to use. Good UI/UX and customer success is really helpful. The product is feature-rich. ##### 3. Features Users appreciate the **user-friendly interface** and **helpful customer support** , enhancing their overall experience with Hippo. [ See 1 mentions ](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=1577382&qs=pros-and-cons#reviews) See Related User Reviews ![Nitesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitesh G.") NG Nitesh G. Mid-Market (51-1000 emp.) 3.5/5 "Decent product" What do you like about Hippo? Easy to use. Good UI/UX and customer success is really helpful. The product is feature-rich. ##### 4. Feature Variety Users value the **feature variety** of Hippo, enhancing their overall experience with diverse functionalities. [ See 1 mentions ](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181578&qs=pros-and-cons#reviews) See Related User Reviews ![Nitesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitesh G.") NG Nitesh G. Mid-Market (51-1000 emp.) 3.5/5 "Decent product" What do you like about Hippo? Easy to use. Good UI/UX and customer success is really helpful. The product is feature-rich. ##### 5. Helpful Users find the **helpful customer success** team enhances their experience and supports effective product use. [ See 1 mentions ](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181724&qs=pros-and-cons#reviews) See Related User Reviews ![Nitesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitesh G.") NG Nitesh G. Mid-Market (51-1000 emp.) 3.5/5 "Decent product" What do you like about Hippo? Easy to use. Good UI/UX and customer success is really helpful. The product is feature-rich. ### 5 Cons or Disadvantages of Hippo ##### 1. Bug Issues Users report **stability issues** with Hippo, as frequent breakdowns detract from the overall user experience. [ See 1 mentions ](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181405&qs=pros-and-cons#reviews) See Related User Reviews ![Nitesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitesh G.") NG Nitesh G. Mid-Market (51-1000 emp.) 3.5/5 "Decent product" What do you dislike about Hippo? The product is not stable. They focus on features a lot, and the product breaks down. ##### 2. Bugs Users report frequent **instability** in Hippo, with feature focus leading to breakdowns and unreliable performance. [ See 1 mentions ](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181414&qs=pros-and-cons#reviews) See Related User Reviews ![Nitesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitesh G.") NG Nitesh G. Mid-Market (51-1000 emp.) 3.5/5 "Decent product" What do you dislike about Hippo? The product is not stable. They focus on features a lot, and the product breaks down. ##### 3. Functionality Issues Users face frequent **functionality issues** with Hippo, as its instability disrupts overall performance despite feature emphasis. [ See 1 mentions ](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181440&qs=pros-and-cons#reviews) See Related User Reviews ![Nitesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitesh G.") NG Nitesh G. Mid-Market (51-1000 emp.) 3.5/5 "Decent product" What do you dislike about Hippo? The product is not stable. They focus on features a lot, and the product breaks down. ##### 4. Missing Features Users report **missing features** in Hippo, leading to instability and breakdowns that hinder overall usability. [ See 1 mentions ](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181453&qs=pros-and-cons#reviews) See Related User Reviews ![Nitesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitesh G.") NG Nitesh G. Mid-Market (51-1000 emp.) 3.5/5 "Decent product" What do you dislike about Hippo? The product is not stable. They focus on features a lot, and the product breaks down. ##### 5. Quality Issues Users report **quality issues** with Hippo, noting that its frequent breakdowns detract from the overall experience. [ See 1 mentions ](https://www.g2.com/products/hippo/reviews?filters%5Bsentiment_snippet%5D=2181470&qs=pros-and-cons#reviews) See Related User Reviews ![Nitesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitesh G.") NG Nitesh G. Mid-Market (51-1000 emp.) 3.5/5 "Decent product" What do you dislike about Hippo? The product is not stable. They focus on features a lot, and the product breaks down. ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ ![Tidio](https://images.g2crowd.com/uploads/product/hd_favicon/5a3c39079f10e3e53bd18da51a13870e/tidio.svg "Tidio") Tidio 4.6/5(1,959) ](https://www.g2.com/products/tidio/reviews) [ View All Alternatives ](https://www.g2.com/products/hippo/competitors/alternatives) ![Ahtashamuddin S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ahtashamuddin S.") AS Ahtashamuddin S. Global Supply Chain Market Specialist Mid-Market (51-1000 emp.) 8/23/2023 "Good quality and easy to use calling platform" 5/5 What do you like best about Hippo? Easy to connect to any part of the world for B2C interaction Review collected by and hosted on G2.com. What do you dislike about Hippo? Sound quality can be improved a bit but overall experience is good Review collected by and hosted on G2.com. What problems is Hippo solving and how is that benefiting you? Reaching out to customers without using our personal numbers and internationally working great Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Market Research](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Market Research") UM Verified User in Market Research Enterprise (\> 1000 emp.) 8/2/2023 "Hippo - Amazing software" 3.5/5 What do you like best about Hippo? The features are helpful and save me time. I love using it for my daily tasks Review collected by and hosted on G2.com. What do you dislike about Hippo? The user interface is a bit laggy at times and there is a learning curve for new users, apart from this hippo rocks. Review collected by and hosted on G2.com. What problems is Hippo solving and how is that benefiting you? Hippo works great for our marketing automation strategies and makes our daily lives easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Nitesh G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nitesh G.") NG Nitesh G. Lead Generation Representative Mid-Market (51-1000 emp.) 6/1/2023 "Decent product" 3.5/5 What do you like best about Hippo? Easy to use. Good UI/UX and customer success is really helpful. The product is feature-rich. Review collected by and hosted on G2.com. What do you dislike about Hippo? The product is not stable. They focus on features a lot, and the product breaks down. Review collected by and hosted on G2.com. What problems is Hippo solving and how is that benefiting you? It helps in communication with customers and automating marketing practices like emails and WhatsApp. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sumit P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sumit P.") SP Sumit P. Back Office Analyst Small-Business (50 or fewer emp.) 4/19/2023 "Excellent marketing product." 5/5 What do you like best about Hippo? An exceptional product that is simple to use and comprehend. such as the various priority levels and the calendar view. Review collected by and hosted on G2.com. What do you dislike about Hippo? Sometimes, it stuck while saving the data of the orders. Except it, there is nothing to dislike. Review collected by and hosted on G2.com. What problems is Hippo solving and how is that benefiting you? TAT on calls and workload have both decreased as a result of the fact that anyone at my company can enter a work order. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Joan A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joan A.") JA Joan A. Loan Officer Small-Business (50 or fewer emp.) 5/20/2022 "Read carefully the terms and conditions before signing up!" 1.5/5 What do you like best about Hippo? The choices of numbers and the ability to choose. Review collected by and hosted on G2.com. What do you dislike about Hippo? The hidden extra fees that were not disclosed Review collected by and hosted on G2.com. What problems is Hippo solving and how is that benefiting you? Having a toll free number for my clients to reach me. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") GN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 7/31/2019 "very easy to use" 4.5/5 What do you like best about Hippo? they updated it so all the work orders can be viewed at one time the work orders are easy to fill out and close when completed they are also easily searched when needed it is also easy to add or delete work hours Review collected by and hosted on G2.com. What do you dislike about Hippo? i do not really see any down side to it it is a simple program to use its easy to learn and understand and it can easily be taught to other employees it would be nice if the scroll buttons were darker and stood out better Review collected by and hosted on G2.com. Recommendations to others considering Hippo: i would recommend it Review collected by and hosted on G2.com. What problems is Hippo solving and how is that benefiting you? it makes it much easier to manage work order importance Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ferdinand S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ferdinand S.") FS Ferdinand S. Engineering Supervisor Hospitality Small-Business (50 or fewer emp.) 9/18/2018 "Good for tracking of work orders and projects." 3.5/5 What do you like best about Hippo? It is easy to use. The dashboard is intuitive. No need for a smart brain to figure out how to use the system. Review collected by and hosted on G2.com. What do you dislike about Hippo? There would be occasional glitch, but everything is fine. Review collected by and hosted on G2.com. Recommendations to others considering Hippo: Easy to use. Review collected by and hosted on G2.com. What problems is Hippo solving and how is that benefiting you? In our hotel industry, there are always issues and projects that are need to be done. And it makes it easy to track down the status of those projects. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite JJ jessica j. Mid-Market (51-1000 emp.) 6/13/2018 "Facilities Operations manager" 3.5/5 What do you like best about Hippo? i like that I can manage my staff work orders, prioritize there work, and accurately add in generated work orders Review collected by and hosted on G2.com. What do you dislike about Hippo? sometimes it was difficult to add users, or use a different internet explorer but it always worked with the hippo help Review collected by and hosted on G2.com. What problems is Hippo solving and how is that benefiting you? we are using this to guide our maintenance tasks at our business. its beneficial for all staff to be on the same page of work orders Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") UF Verified User in Facilities Services Enterprise (\> 1000 emp.) 5/17/2018 "Great product" 4.5/5 What do you like best about Hippo? Great product very easy to use and understand . Like the calendar view and the the different levels of priority Review collected by and hosted on G2.com. What do you dislike about Hippo? Sometimes the program freezes up while in the work order screen and also doesn’t always save work orders Review collected by and hosted on G2.com. What problems is Hippo solving and how is that benefiting you? The fact that anyone at my company can input a work order has decreased turn around time on calls and reduced callbacks 40% Review collected by and hosted on G2.com. 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