---
title: Hippo Reviews
meta_title: 'Hippo Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 19 reviews by the users' company size, role or industry to
  find out how Hippo works for a business like yours.
aggregate_rating:
  rating_value: 3.9
  review_count: 19
  scale: '5'
date_modified: '2026-08-09'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Hippo Reviews
**Vendor:** Jungleworks  
**Category:** [Live Chat Software](https://www.g2.com/categories/live-chat)  
**Average Rating:** 3.9/5.0  
**Total Reviews:** 19
## About Hippo
Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications.



## Hippo Pros & Cons
**What users like:**

- Users commend the **helpful customer support** that enhances their experience with Hippo's user-friendly interface. (1 reviews)
- Users value the **ease of use** of Hippo, complimenting its intuitive UI/UX and helpful customer support. (1 reviews)
- Users appreciate the **user-friendly interface** and **helpful customer support** , enhancing their overall experience with Hippo. (1 reviews)
- Users value the **feature variety** of Hippo, enhancing their overall experience with diverse functionalities. (1 reviews)
- Users find the **helpful customer success** team enhances their experience and supports effective product use. (1 reviews)
- User-Friendly Interface (1 reviews)
- User Interface (1 reviews)

**What users dislike:**

- Users report **stability issues** with Hippo, as frequent breakdowns detract from the overall user experience. (1 reviews)
- Users report frequent **instability** in Hippo, with feature focus leading to breakdowns and unreliable performance. (1 reviews)
- Users face frequent **functionality issues** with Hippo, as its instability disrupts overall performance despite feature emphasis. (1 reviews)
- Users report **missing features** in Hippo, leading to instability and breakdowns that hinder overall usability. (1 reviews)
- Users report **quality issues** with Hippo, noting that its frequent breakdowns detract from the overall experience. (1 reviews)
- Software Bugs (1 reviews)
- Software Glitches (1 reviews)
- System Reliability (1 reviews)
- Technical Issues (1 reviews)

## Hippo Reviews
  ### 1. Hippo is fairly good enough

**Rating:** 3.0/5.0 stars

**Reviewed by:** Chandu p. | Senior Associate, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 22, 2023

**What do you like best about Hippo?**

Hippo is a simple and fast chat tool for organizations managing customers. The live chat is very useful and helpful. Its easy to use and value for money as it doesnt burn hole in the pocket.

**What do you dislike about Hippo?**

There are security vulnerabilities, this can be improved a lot. The team doesnt put efforts to improvise this, they need to focus on it. The security issues needs attention.

**What problems is Hippo solving and how is that benefiting you?**

Our org used to use hippo to chat with customers and solve their daily issues. The live chat was used to make to & fro conversations. It was solving a lot of queries.



- [View Hippo pricing details and edition comparison](https://www.g2.com/products/hippo/reviews?filters%5Bnps_score%5D%5B%5D=3&section=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A43%3A34+-0500&secure%5Bsession_id%5D=3953f900-70b5-4e38-a75d-97f5cc6f8cea&secure%5Btoken%5D=fef54e8b43b270f4dd1e3943043c863b214b97b4bc6545696079be6786a59e69&format=llm_user)

## Hippo Features
**Email Marketing**
- Building and Personalizing Emails
- Sending Outbound Emails
- Manage Email Deliverability
- Automated Email Responses

**Additional Functionality**
- Tagging
- Natural Language Processing
- Data Extraction
- Multi-Language
- Predictive Analytics
- Drag & Drop
- Speech Recognition
- Reporting/Analytics
- Data Storage Management
- Virtual Personal Assistant (VPA)
- AI Copilot
- Customer Segmentation
- Collaboration Tools
- Data Import/Export
- Generative AI
- For eCommerce
- Role-Based Permissions
- Customizable Branding
- Search/Filter
- Monitoring
- Document Management
- API
- Data Visualization
- Trend Analysis
- Machine Learning
- Access Controls/Permissions
- Alerts/Escalation
- Performance Metrics
- Real-Time Data
- Third-Party Integrations
- Mobile App
- Multiple Data Sources
- For Sales Teams/Organizations
- Sentiment Analysis
- Activity Dashboard
- Chatbot
- Workflow Automation

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Online Marketing**
- Landing Pages and Forms
- Dynamic Content
- A/B Testing
- Mobile Optimized
- Search Tracking and Optimization
- Conversion Rate Optimization
- Multivariate Testing
- Customizable Forms

**Messenger**
- Sequencing
- AI
- Video Chat
- Customization Interface
- Generative AI

**Campaigns**
- Customize
- Scheduling
- Retarget
- Segmentation
- Triggered Notifications
- Customer Segmentation

**Responses**
- Customization
- Control
- Route To Human
- Menu bars
- Drip sequences

**Conversational Platform**
- Personalization
- Omnichannel
- Contextual Engagement
- Proactive Engagement

**Messaging Channels**
- SMS Messaging
- Email
- Voice Messaging
- Two way messaging

**Generative AI**
- AI Text Generation
- AI Text Summarization
- AI Text-to-Speech
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**WhatsApp Messaging - WhatsApp Marketing**
- Transactional Messages
- Bulk WhatsApp Messaging
- Conversational Messaging
- Personalization
- Promotional Messages
- Automated Replies

**Agentic AI - Productivity Bots**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Decision Making
- Third-Party Integrations

**Additional Functionality**
- Image Editing
- Collaboration Tools
- Search/Filter
- Drag & Drop
- Alerts/Notifications
- Notes Management
- Assignment Management
- Task Scheduling
- Content Creation
- AI Copilot
- Reporting & Statistics
- Productivity Analysis
- Audio Recording
- Focus Aid
- Presentation Tools
- Reminders
- Email Management
- Prioritization
- Task Management
- Single Sign On
- Secure Data Storage
- Generative AI
- Office Suite
- Database Creation
- API
- Activity Dashboard
- To-Do List
- Chat/Messaging
- Calendar Management
- Tagging
- Workflow Management
- Progress Tracking
- Customizable Templates
- Document Management
- File Sharing
- Data Import/Export
- Team Collaboration
- Video Content
- Productivity Tools
- Project Management
- Business Process Automation

**Lead Management**
- Marketing Lead Database
- Data Quality Management
- Segmentation
- Lead Scoring and Grading
- Lead Nurturing
- Email Tracking
- Automated Alerts and Tasks
- CRM Lead Integration
- Third-Party Integrations
- Real-Time Data
- Social Marketing
- Email Marketing
- Multi-Channel Marketing
- Conversion Tracking
- ROI Tracking
- Activity Tracking
- Engagement Tracking
- Campaign Segmentation
- Search Marketing
- SMS Marketing
- Website Visitor Tracking

**Communication**
- Pop-up Chat
- Notifications
- Targeted Emails
- In-App Messaging
- Co-Browsing
- Real-Time Notifications
- Real-time Consumer-facing Chat

**Process**
- Mentions
- Tickets
- Macros

**Channels**
- Social Media Integration
- Website
- Text Message (SMS)
- Voice Assistants
- Other
- Multi-Channel Marketing

**Analytics**
- Campaign Performance
- Audience Insights
- Drip Campaigns

**Platform**
- Live chat
- Integrations
- Branding
- Analytics
- A/B testing
- Role-based access
- Collection of information
- Augmented Analytics
- Proactive Chat

**Support Automation**
- Intelligent Routing
- Seamless Escalation
- Transcripts
- Self-Serve Support

**Administration**
- Scheduling
- Triggered Notifications
- Segmentation
- Integrations

**WhatsApp Business Platform - WhatsApp Marketing**
- Segmentation
- API Integration
- WhatsApp Commerce
- Analytics

**Campaign Management**
- Program Management
- Event / Webinar Marketing
- Calendaring
- Budgeting
- Campaign Management
- Workflow Management
- Template Management

** Internal Use**
- Customization 
- Conversation Archiving
- Lead Development
- Knowledge Base
- Team Inbox 
- Customer Profiles

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Customers**
- Audience Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion
- Customer Service Analytics
- Reporting/Analytics

**Optimization**
- A/B Testing
- Personalization
- Rich Notifications
- Integrations
- App Notifications
- SMS Notifications
- Web Notifications

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Additional Functionality**
- Real-Time Analytics
- Email Management
- API
- Single Sign On
- Search/Filter
- Collaboration Tools
- Third-Party Integrations
- Activity Dashboard
- Canned Responses
- Surveys & Feedback
- Reporting/Analytics
- Transfers/Routing
- Geotargeting
- Interaction Tracking
- CRM
- Transcripts/Chat History
- Document Storage
- Screen Sharing
- Contact Management
- Autoresponders
- Multi-Channel Communication
- Mobile Access
- AI Copilot
- Offline Form
- Real-Time Monitoring
- Support Ticket Management
- File Sharing

**Additional Functionality**
- Customer Surveys
- Lead Qualification
- Transcripts/Chat History
- Language Detection
- Pre-Configured Bot
- Lead Capture
- Code-free Development
- Natural Language Processing
- Multi-Language
- For Sales/Marketing
- Contextual Guidance
- Automated Responses
- Customer Support
- Chatbot
- Intent Recognition
- Sentiment Analysis
- Customer Experience Management
- Query Suggestions
- Transfers/Routing
- AI Copilot
- Canned Responses
- AI/Machine Learning
- Multi-Channel Communication
- Automated Routing
- Workflow Automation

**Social**
- Social Listening
- Social Sharing
- Social Campaigns
- Social Media Engagement
- Social Media Advertising
- Drip Campaigns
- Multi-Campaign

**Insight**
- Surveys
- Reporting
- Visitor Activity
- Help Desk

**Agentic AI - Push Notification**
- Autonomous Task Execution
- Adaptive Learning
- Proactive Assistance
- AI/Machine Learning

**Agentic AI - Conversational Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language

**Additional Functionality**
- Multi-Channel Marketing
- API
- Drag & Drop
- Communication Management
- Event Triggered Actions
- Multi-Language
- Reporting/Analytics
- Template Management
- Geotargeting
- Customer Journey Mapping
- Subscriber Management
- Generative AI
- Visual Workflow Management
- Authentication
- Conversion Tracking
- Behavior Tracking
- Engagement Tracking
- Contact Management
- AI Copilot
- Campaign Management
- Notification Editor
- Workflow Automation

**Additional Functionality**
- Customizable Fields
- API
- Real-Time Notifications
- Lead Nurturing
- Human Handover
- Lead Management
- Product Recommendations
- Customer Experience Management
- SMS Messaging
- Appointment Management
- Chat/Messaging
- Real-Time Monitoring
- Lead Distribution
- Campaign Segmentation
- Data Import/Export
- A/B Testing
- Real-Time Data
- Real-time Conversations
- Customizable Branding
- Lead Qualification
- Template Management
- Autoresponders
- Contact Database
- Customer Segmentation
- One-to-One Messaging
- Communication Management
- Campaign Management
- Activity Dashboard
- Lead Capture
- Appointment Scheduling
- Reporting & Statistics
- Event Triggered Actions
- Chatbot
- Group Messaging
- AI Copilot
- Customer Database
- Multi-Channel Communication
- Email Automation
- Surveys & Feedback
- CRM
- Engagement Tracking

**Reporting & Analytics**
- Basic Reporting
- Web Analytics
- ROI Analytics
- Revenue Analytics
- SEO / Keyword Analytics
- Behavior Analytics
- Real-Time Analytics
- Campaign Analytics
- Website Analytics
- Visual Analytics
- Sales Analytics

**Platform**
- Customization 
- Workflow Capability
- User, Role, and Access Management
- Internationalization
- Sandbox / Test Environments
- Performance and Reliability
- Output Document Generation
- Lead Generation
- Content Management
- Lead Management
- List Management
- Mobile Access

**Agentic AI - Marketing Automation**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making
- Campaign Planning

**Integration**
- Data Import & Export Tools
- Integration APIs
- Breadth of Partner Applications
- Social Media Integration

**Additional Functionality**
- Social Promotion
- Customizable Branding
- Monitoring
- CRM
- Reporting & Statistics
- Live Chat
- Customer Journey Mapping
- Generative AI
- Mass Texting
- Drag & Drop
- Email Templates
- Automated Scheduling
- Campaign Scheduling
- AI Copilot
- Social Media Monitoring
- Activity Dashboard
- Lead Capture
- Customizable Templates
- Marketing Automation
- Event Triggered Actions
- Marketing Calendar
- Customizable CTAs
- Multi-Channel Communication
- Data Import/Export
- Lead Qualification

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