
Great customer support. The team that was assigned to my account have been wonderful. When I needed additional help and training they were so willing to sit down and have a conference with me. The cloud based system allows me to access from anywhere. I am still working on when I am in remote areas, but the idea of being anywhere to access my charts is a huge pro. The information that is entered belongs to the practice and not the company. The kits are a great way to enter reminders for the same vaccine but at different stages of being administered (eg kitten boosters vs adult cat boosters); Review collected by and hosted on G2.com.
Some features still need to be improved upon. There are some integrated features that I would like, but the support is very receptive and willing to improve on their product constantly. I don't like that when I upload a document, in order for me to review that document I have to download it to the device I am on. Meaning I can have the same document on 3 different devices. There needs to be a better way to enter previous preventative care. At this current time it can only be entered into a general reminders setting. When integrating my printer I have had issues with the orientation of the label to fit with the pre-printed information on them. In order to use those labels I have to add a step of saving as a PDF. It was easier to purchase blank labels. Review collected by and hosted on G2.com.