Hippo CMMS Reviews & Product Details

Hippo CMMS Overview

What is Hippo CMMS?

Hippo is a simple, powerful computerized maintenance management software (CMMS) solution built for companies of all types of industries—healthcare, manufacturing, education, hotels and resorts, municipalities, and more. Our team has been providing affordable, user-friendly solutions since 2004, and since then, we've helped thousands of businesses streamline their maintenance operations. Hippo CMMS comes equipped with all the key features to manage preventive maintenance, repairs, equipment, inventory, work orders, and more. Our software's ease-of-use, as well as our dedication to serving our customers are what differentiates us from other CMMS options. We offer flexible, cost-effective subscription plans, and lifetime technical support so our customers can gain the best ROI in both the short- and long-term. How can we help you get started?

Hippo CMMS Details
Website
Languages Supported
English, French, Portuguese, Spanish
Product Description

Hippo CMMS is a simple, easy to use maintenance software suitable for most industries It comes equipped with CMMS features required to manage preventive maintenance, work orders, equipment and inventory and can be accessed from mobile devices.

How do you position yourself against your competitors?

Hippo's ease-of-use sets us apart from other maintenance management software systems. There are many robust software options out there but few are as user-friendly or simple to implement. At Hippo, we take a different approach to product development. Rather than design the software to meet the needs of C-level managers, we started with the technician in mind.

Hippo offers incredible value. If your company has 50 technicians, our subscription packages make it simple and affordable to choose the best plan for your needs. And there are NO hidden support fees or data caps. Lifetime technical support and regular software updates are included in every subscription.

Hippo's customer team goes above and beyond to ensure that our customers' implementation experiences are successful. Not only are we responsive, we're proactive, and we're ready to assist you with your maintenance needs today.


Seller Details
Seller
Hippo CMMS
Company Website
Year Founded
2004
HQ Location
Winnipeg, Canada
Twitter
@HippoCMMS
733 Twitter followers
LinkedIn® Page
www.linkedin.com
32 employees on LinkedIn®
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Hippo CMMS Reviews

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that this software will send a notification to our parts clerk when our on hand supply has been exhausted. I also like that we have all our calendar based scheduled PMs where they can be quickly accessed and veiwed. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the fact that there is nowhere to identify when a part is on order in the parts sheet. We keep over 5,000 spare parts in our facility and it gets VERY difficult for our parts clerk to keep up with what she already has on order when someone comes to her and asks about a specific part. We previously had a simple Excel sheet that had a column where she could enter how many were on order and when the order was placed so that all the maintenance techs could see it.

Also, I have quite a bit of trouble when using the program on a computer with Internet Explorer. It seems to run better on Google Chrome, but our IS department will not put Chrome on all our computers. I have spent three days trying to modify names of all our scheduled PMs (of which there are over 600, by the way) and half the time it isn't saving my changes. I am trying to only do ten to twenty at a time and saving often (as is recommended), but I lost over an hour's worth of work today because I kept getting an error and it wouldn't save. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

So far the only benefits we are having is the trace-ability of our PMs. It is holding us accountable to a higher degree to ensure that PMs are completed on time. Review collected by and hosted on G2.com.

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Response from Fabio Carvalho of Hippo CMMS

Thanks for your review.

Unfortunately, Microsoft is no longer supporting a wide range of Internet Explorer versions, as Edge is now their main browser. We usually recommend Google Chrome and Mozilla Firefox for our users, but as long as the browser is still supported by the developer it should run Hippo smoothly. Let us know if the problem persists with different browsers.

I'm glad that keeping track of your PMs and receiving notifications for on hand spare parts is being helpful to your organization. Please keep in mind that we are here to help and that we appreciate your feedback. Don't hesitate to reach out to us if you ever need any assistance.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

President
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Scheduling and notification of jobs created. Review collected by and hosted on G2.com.

What do you dislike?

Too much double work, no app for the phones Review collected by and hosted on G2.com.

Recommendations to others considering the product:

create apps for phoes to make information easier to complete Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Cleaning tasks Review collected by and hosted on G2.com.

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Response from Fabio Carvalho of Hippo CMMS

Thank you for your feedback, Kenneth.

Our app is under development. In the meantime, please let us know if you need assistance using Hippo Mobile.

Warm regards,

Fabio Carvalho

Customer Success Adviser

866.956.2859 x 223 | f.carvalho@hippocmms.com

Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

Calendar view, but it currently is not working. Review collected by and hosted on G2.com.

What do you dislike?

• Calendar view is not working.

• Software locks up frequently

• No easy way to report on work completed.

• Can’t easily add new properties or remove properties.

• No way to add building or site plans for reference.

• We are having trouble adding equipment. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look for another product Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Currently not much value because it is hard to use and difficult to make changes. Review collected by and hosted on G2.com.

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Response from Natasha Sidhu of Hippo CMMS

Ben,

We are sorry to hear that you have been experiencing issues with the system. We have recently made many updates in the system to improve user experience. If you are still running into any issues, please reach out to us at support@hippocmms.com

Natasha