---
title: Hiplink Reviews
meta_title: 'Hiplink Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 16 reviews by the users' company size, role or industry to
  find out how Hiplink works for a business like yours.
aggregate_rating:
  rating_value: 4.8
  review_count: 16
  scale: '5'
date_modified: '2026-08-04'
parent_category:
  name: Office Management Software
  url: https://www.g2.com/categories/office-management-software
---

# Hiplink Reviews
**Vendor:** HipLink Software  
**Category:** [Emergency Notification Software](https://www.g2.com/categories/emergency-notification)  
**Average Rating:** 4.8/5.0  
**Total Reviews:** 16
## About Hiplink
HipLink is a web-based notification software platform for both emergency and operational alerting. It can work as a stand-alone system or integrate with virtually any software as an automated alert notification component. The system gives organizations the ability to send 2-way messages to any device extremely reliably with real-time reports for full tracking. Our delivery methods include reliable, 2-way SMS text and voice alerts, pagers, desktops and includes support for carrier enterprise-grade products and more. HipLink Mobile is an app that provides encrypted real-time communication that is HIPAA and CJIS Compliant and FirstNet Certified™. Advanced features are supported such as a dedicated Inbox, override silent and DnD settings, persistent messaging, and features for 3rd party system access. For integration, HipLink has the broadest array of APIs and gateways that give the ability to integrate for automatic alerts from any backend system, either hardware or software. There are powerful group features for messaging for full broadcast or other groups based on schedule, priority, or rotation. Other strengths include HipLink’s full two-way support with responses from the phones shown in the reports, a granular permissioning structure for system access, and special features for securing the application. Headquartered in the heart of Silicon Valley CA, HipLink has provided services for over 25 years and its customers include organizations in public safety, healthcare, utilities, transportation, financial, corporate enterprise, education, and others. The company is dedicated to providing superior solutions with unparalleled technology always putting the customer service first and foremost. Founded by Pamela LaPine, HipLink is an WBENC certified WOB.



## Hiplink Pros & Cons
**What users like:**

- Users value the **rapid and effective customer support** from Hiplink, enhancing their overall experience and efficiency. (4 reviews)
- Users value the **automated notifications** offered by HipLink, enhancing efficiency for first responders and agencies. (3 reviews)
- Users value the **scalability** of Hiplink, seamlessly connecting with numerous affiliates and enhancing communication efficiency. (3 reviews)
- Users find Hiplink's **reliable alerting system** essential for timely notifications, enhancing coordination among first responders and agencies. (2 reviews)
- Users value the **effective communication** capabilities of Hiplink, enhancing notifications for first responders and agencies. (2 reviews)
- Communication Efficiency (2 reviews)
- Users appreciate the **ease of use** of Hiplink, finding it user-friendly and effective across multiple fire departments. (2 reviews)
- Users value the **easy integrations** of Hiplink, enjoying seamless connectivity and support for critical notifications. (2 reviews)
- Easy Setup (2 reviews)
- Alerts Management (1 reviews)

**What users dislike:**

- Users find the **customization process challenging** , requiring significant time and collaboration to fully implement Hiplink effectively. (1 reviews)
- Users find the **difficult navigation** of Hiplink requires extensive setup and collaboration before achieving ease of use. (1 reviews)
- Users find the **difficult setup** of Hiplink requires extensive communication and time before successful implementation. (1 reviews)


## Hiplink Discussions
  - [What is HipLink used for?](https://www.g2.com/discussions/what-is-hiplink-used-for)

- [View Hiplink pricing details and edition comparison](https://www.g2.com/products/hiplink/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-04+17%3A52%3A49+-0500&secure%5Bsession_id%5D=a292798d-3c24-4bfe-9e11-aecacade2eb9&secure%5Btoken%5D=7fae9a165b451d27cb174641502fefa98c0ef8b6ecdec3c392dd1a2b25c8e2fd&format=llm_user)

## Hiplink Features
**Messaging Channels**
- SMS Messaging
- Email
- Voice Messaging
- Two way messaging

**Generative AI**
- AI Text Generation

**Administration**
- Scheduling
- Triggered Notifications
- Segmentation
- Integrations

**Agentic AI - IT Alerting**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

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