--- title: Hiplink Reviews meta_title: 'Hiplink Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how Hiplink works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 16 scale: '5' date_modified: '2026-08-07' parent_category: name: Office Management Software url: https://www.g2.com/categories/office-management-software --- # Hiplink Reviews **Vendor:** HipLink Software **Category:** [Emergency Notification Software](https://www.g2.com/categories/emergency-notification) **Average Rating:** 4.8/5.0 **Total Reviews:** 16 ## About Hiplink HipLink is a web-based notification software platform for both emergency and operational alerting. It can work as a stand-alone system or integrate with virtually any software as an automated alert notification component. The system gives organizations the ability to send 2-way messages to any device extremely reliably with real-time reports for full tracking. Our delivery methods include reliable, 2-way SMS text and voice alerts, pagers, desktops and includes support for carrier enterprise-grade products and more. HipLink Mobile is an app that provides encrypted real-time communication that is HIPAA and CJIS Compliant and FirstNet Certified™. Advanced features are supported such as a dedicated Inbox, override silent and DnD settings, persistent messaging, and features for 3rd party system access. For integration, HipLink has the broadest array of APIs and gateways that give the ability to integrate for automatic alerts from any backend system, either hardware or software. There are powerful group features for messaging for full broadcast or other groups based on schedule, priority, or rotation. Other strengths include HipLink’s full two-way support with responses from the phones shown in the reports, a granular permissioning structure for system access, and special features for securing the application. Headquartered in the heart of Silicon Valley CA, HipLink has provided services for over 25 years and its customers include organizations in public safety, healthcare, utilities, transportation, financial, corporate enterprise, education, and others. The company is dedicated to providing superior solutions with unparalleled technology always putting the customer service first and foremost. Founded by Pamela LaPine, HipLink is an WBENC certified WOB. ## Hiplink Pros & Cons **What users like:** - Users value the **rapid and effective customer support** from Hiplink, enhancing their overall experience and efficiency. (4 reviews) - Users value the **automated notifications** offered by HipLink, enhancing efficiency for first responders and agencies. (3 reviews) - Users value the **scalability** of Hiplink, seamlessly connecting with numerous affiliates and enhancing communication efficiency. (3 reviews) - Users find Hiplink's **reliable alerting system** essential for timely notifications, enhancing coordination among first responders and agencies. (2 reviews) - Users value the **effective communication** capabilities of Hiplink, enhancing notifications for first responders and agencies. (2 reviews) - Communication Efficiency (2 reviews) - Users appreciate the **ease of use** of Hiplink, finding it user-friendly and effective across multiple fire departments. (2 reviews) - Users value the **easy integrations** of Hiplink, enjoying seamless connectivity and support for critical notifications. (2 reviews) - Easy Setup (2 reviews) - Alerts Management (1 reviews) **What users dislike:** - Users find the **customization process challenging** , requiring significant time and collaboration to fully implement Hiplink effectively. (1 reviews) - Users find the **difficult navigation** of Hiplink requires extensive setup and collaboration before achieving ease of use. (1 reviews) - Users find the **difficult setup** of Hiplink requires extensive communication and time before successful implementation. (1 reviews) ## Hiplink Reviews ### 1. Great modular solution and committed team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Hiplink?** Hiplink offers a modular solution, that is to say it offers to acquire licenses according to needs (you pay for only what you need). Its team is also committed to customer service and responds efficiently to the specific requests of our company. Hiplink also offers an on-premises solution, which means that updates are controlled by our IT team, which we appreciate to ensure that our environment remains functional (no unpleasant surprises!). **What do you dislike about Hiplink?** A module considered by our company (Email Gateway) suggested the use of POP3, an aging protocol which is no longer recommended by Microsoft (default value for server management). The technical team at HipLink, however, offered to adapt its solution to integrate the SMTP protocol, but this would have taken a few weeks of development, which did not correspond to our deadlines. **What problems is Hiplink solving and how is that benefiting you?** HipLink offers a communication solution with a pager system as well as SMS that suits us. The system is reliable, which is important to us. ### 2. Great experience, very reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Hiplink?** The reliability. I have never had a Hiplink outage. **What do you dislike about Hiplink?** Can be difficult to set up. There are multiple places to add information to make the system work. But I also expect that with a robust system like this. **What problems is Hiplink solving and how is that benefiting you?** Hiplink allows us to send messages immediately when our dispatch system sends an emergency call an agency. ### 3. HipLink Wireless Communications & Messaging **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2019 **What do you like best about Hiplink?** HipLink is a good communicate system, which has a good ecrypted essaging platform, and has many solutions , and very useful, it has capabilities let us track every message sent **What do you dislike about Hiplink?** I use so many work-arounds, it's crazy. Work load is not for the weak of heart, requires commitment **Recommendations to others considering Hiplink:** Nothing for now **What problems is Hiplink solving and how is that benefiting you?** Competitive Compensation Package computer repair services ## Hiplink Discussions - [What is HipLink used for?](https://www.g2.com/discussions/what-is-hiplink-used-for) - [View Hiplink pricing details and edition comparison](https://www.g2.com/products/hiplink/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+02%3A43%3A38+-0500&secure%5Bsession_id%5D=60d6ae7e-7116-4cac-8f7a-9b42232f3088&secure%5Btoken%5D=885e67c4a7bf7f77fbd88f92be3f7c9f5491e48bd8edd3907a8363ef79207aa7&format=llm_user) ## Hiplink Features **Additional Functionality** - Interaction Tracking - Geolocation - Two-Way Communication - Scenario Planning - Generative AI - Incident Management - SMS Messaging - Activity Dashboard - Real-Time Notifications - Chat/Messaging - Multi-Language Alerts - Reporting/Analytics - Templates - Mobile Access - Campus Notifications - Mobile Alerts - User Management - Contact Management - Email Alerts - Access Controls/Permissions - Event Triggered Actions - Mass Notifications - Scheduling - Reminders - Contact Database - Real-Time Monitoring - API - AI Copilot - Risk Alerts - Third-Party Integrations - Multi-Channel Communication - Communication Management - Push Notifications **Messaging Channels** - SMS Messaging - Email - Voice Messaging - Two way messaging **Generative AI** - AI Text Generation **Administration** - Scheduling - Triggered Notifications - Segmentation - Integrations **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Hiplink Alternatives - [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) - 4.7/5.0 (989 reviews) - [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) - 4.8/5.0 (816 reviews) - [AlertMedia](https://www.g2.com/products/alertmedia/reviews) - 4.7/5.0 (567 reviews)