--- title: HiPer Agent Experience Reviews meta_title: 'HiPer Agent Experience Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how HiPer Agent Experience works for a business like yours. aggregate_rating: rating_value: 3.0 review_count: 1 scale: '5' date_modified: '2026-03-12' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # HiPer Agent Experience Reviews **Vendor:** XSELL Technologies **Category:** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching) **Average Rating:** 3.0/5.0 **Total Reviews:** 1 ## About HiPer Agent Experience XSELL Technologies was founded on the belief that the behaviors of the best contact center agents could be learned, replicated, and amplified to every agent in real-time to transform the way that businesses interact with their customers. Today, the XSELL team is partnering with Fortune 50 customers to drive quantifiable improvements in sales results, service metrics, agent engagement, to impact the overall customer experience. Leveraging patented AI technology, XSELL empowers frontline agents to listen, learn and support customers in real-time with the exact information they need to exceed expectations and deliver meaningful, top-performer experiences. Want to learn how you can improve your sales or service experience? Visit us at www.xselltechnologies.com or contact us via learnmore@xselltechnologies.com. ## HiPer Agent Experience Reviews ### 1. Great for Onboarding New Agents, But Suggestions Need More Accuracy for Support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about HiPer Agent Experience?** Helps new agents what to say and helps to bring them up to speed with the rest of the team. Easy to use, it keeps pace with the conversation and improves performance faster than normal. **What do you dislike about HiPer Agent Experience?** Suggestions are curated by a team looking at top agent conversations, not automated and not necessarily grounded in fact. This is OK for sales, but can't be used for customer service. **What problems is HiPer Agent Experience solving and how is that benefiting you?** Makes my agents more efficient and drives higher revenue. It improves my conversion rates in my newer and previously lower performing agents. - [View HiPer Agent Experience pricing details and edition comparison](https://www.g2.com/products/hiper-agent-experience/reviews?filters%5Bnps_score%5D%5B%5D=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+20%3A27%3A11+-0500&secure%5Bsession_id%5D=8b719cdc-a269-47f1-aaa6-c300c1744ed4&secure%5Btoken%5D=201d0a89459f62dc0f69b6ca18ab47d6d59fff086151da2b3a4a00ff48525fde&format=llm_user) ## HiPer Agent Experience Integrations - [LivePerson](https://www.g2.com/products/liveperson/reviews) - [Nuance](https://www.g2.com/products/nuance/reviews) ## HiPer Agent Experience Features **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Quality Assurance** - Evaluation - Calibration - Reports **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Engagement** - Feedback - Dashboards - Training - Activity Dashboard **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Performance** - Third-Party Integrations - Compliance **Generative AI** - AI Text Generation - AI Text Summarization - Call Routing - Generative AI **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter **Additional Functionality** - Customer Journey Mapping - Employee Coaching Tools - Queue Management - Sentiment Analysis - Call Monitoring - Quality Management - Customer Surveys - Agent Interface - Knowledge Base Management - Collaboration Tools - Leaderboards - Employee Reward Programs - Workforce Management - Reporting/Analytics - Customer Experience Management - Predictive Dialer - Video Conferencing - Multi-Channel Communication - KPI Monitoring - AI Copilot - Feedback Management - IVR - Contact Management - Multiple Scoring Models - Real-Time Updates - Interaction Tracking - Call Recording - AI/Machine Learning - Screen Recording - Workflow Automation ## Top HiPer Agent Experience Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,391 reviews) - [Balto](https://www.g2.com/products/balto/reviews) - 4.8/5.0 (581 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews)