I like HighRadius Accounts Receivables for its user-friendly design and how well it integrates with customers' portfolios, providing shared visibility of the portfolio at all levels. I also appreciate the right level of details it offers to perform activities effectively, making portfolio review easier and improving navigation and traceability. Review collected by and hosted on G2.com.

I don't like how the SLAs and time tracking are handled for deduction items. When a deduction is assigned to the operations management or customer service team, the original date of assignment resets every time someone opens it. This doesn't show the right number of days since the deduction was moved, which makes tracking less accurate. Review collected by and hosted on G2.com.

I like that HighRadius has been a customizable platform for us to apply payments. We have a very large volume of line items received daily, so having a reliable resource that matches remittances and correctly applies the payments is extremely helpful for us. I like how the platform tries to predict what actions need to be taken, such as matching a remittance it thinks may be suited for the payment. Review collected by and hosted on G2.com.

I think a weakness of the system is the inability to read non-traditional remittance formats, which can understandably be difficult but it's something that can hinder our match percentages drastically. I also think that due to our large volume of payments and remittances, this can slow down the website when it comes to searching past payments or searching for a remittance on the remittance linking page. Review collected by and hosted on G2.com.

I like the way HighRadius Accounts Receivables prioritizes the work list so that most of my tasks are handled automatically. This automation means that tasks are completed without collectors needing to intervene manually, which is the feature I appreciate the most. Review collected by and hosted on G2.com.

I think most of the enhancements could be in the area of more real-time data reporting and easier resolution of administrative tasks by customer support. Review collected by and hosted on G2.com.

I love how HighRadius Accounts Receivables saves countless hours of manual work and improves accuracy. I enjoy that it's able to work with multiple company codes across various customers, which helps automation in our company. The integration with our ERP system, SAP, works well, and the initial setup of HighRadius Accounts Receivables was seamless. Review collected by and hosted on G2.com.

The ability to export a complete list of active users not excluding the user running the report (i.e. including the user running the active user report). Additionally, the capability to create complex coding mappings that may be unique for customers Review collected by and hosted on G2.com.

Layout is very user friendly and intuitive. Automated backup retrieval is very efficient and convenient.

I like all the "self service" features. Review collected by and hosted on G2.com.

I feel like their OCR capabilities need some improvements. Speed of some jobs could be improved.

Would be nice if we could potentially create some of our own rules.

Analytics need improvement. Review collected by and hosted on G2.com.

I like the dashboards, automated correspondence, and automated transcription that HighRadius Accounts Receivables offers. These features make KPI measurement and tracking easier and help our team become more efficient. The automation for cash application is a great help along with a clean portal to manage the manual component. Review collected by and hosted on G2.com.

We have had some issues with automated correspondence not being sent if a certain day of the month falls on a weekend. It happened 2 or 3 times this year. We hope the fix is now permanent. Review collected by and hosted on G2.com.

Cash App Automation allows our Teammates to focus less time on manually applying payments and more time on meaningful tasks. Review collected by and hosted on G2.com.

Will come back with more information to include here Review collected by and hosted on G2.com.

I like the identification of deduction types at the time of cash application and the ability to report out on the deduction side using a variety of different filters as criteria. Review collected by and hosted on G2.com.

Tracking of paybacks of invalid deductions still seems very cumbersome and manual, and is a key tracking metric for us. Conversion to Netsuite with HighRadius Accounts Receivables was a bit more of a struggle. Also, there is a lot of if/then type of logic that can change, so interested from an AI perspective, how High Radius can eliminate some of this. Review collected by and hosted on G2.com.

I like the automation of the mundane tasks in HighRadius Accounts Receivables. It will automatically send out reminders so the little accounts don't get forgotten. I'm really looking forward to having better visibility and improving the small stuff. Review collected by and hosted on G2.com.

Nothing known Review collected by and hosted on G2.com.

HighRadius has significantly streamlined our entire Accounts Receivable (AR) process through the organization. The automated cash application, intuitive dashboards, and AI-driven collection workflows have reduced manual effort drastically.The best part is the accuracy of the cash-application engine, it matches payments flawlessly with very minimal human intervention. Great software. Review collected by and hosted on G2.com.

We felt that some advanced reports require customization support from the HighRadius team. The initial onboarding can also feel a bit complex because of the number of configuration options. Review collected by and hosted on G2.com.