Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Small Scale Product Feedback"
5/5
What do you like best about Highlight?

I loved that with Highlight, I didn't need to create a large number of prototypes. I was able to get meaningful feedback on just a small set of prototypes and continue iterating from there. Review collected by and hosted on G2.com.

What do you dislike about Highlight?

It took a bit of time to get the test up and running, but I suspect that was more just because it was my first time using it. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
UF
Verified User in Food & Beverages
Small-Business (50 or fewer emp.)
"Great feedback mechanism, easy to work with"
4.5/5
What do you like best about Highlight?

Highlight was helpful for getting both qualitative and quantitive feedback on my product, with a highly relevant target audience. I also appreciated having a debrief call with the team to go through the results Review collected by and hosted on G2.com.

What do you dislike about Highlight?

The feedback I received came in the form of a massive excel file, which, while helpful to have so much info at my fingertips, was a bit overwhelming since I don't think I received high level insights for all of it (ie the psychographic info). The debrief call with the team helped a lot but a written summary would have been great to review afterward. Review collected by and hosted on G2.com.

Ryan C.
RC
Ryan C.
finance
Small-Business (50 or fewer emp.)
"east to use"
3.5/5
What do you like best about Highlight?

Being able to test a hero product against 2 top competitors to strengthen its sales story at retail and inform future line development. Comparing new products to our existing customers and their stickiness. Review collected by and hosted on G2.com.

What do you dislike about Highlight?

In home testing is great but there are so many variables. More case studies would be helpful Review collected by and hosted on G2.com.

Response from Abigail Austin of Highlight

Hi Ryan, thank you so much for your feedback; we loved working with you. All of our case studies are up at letshighlight.com/case-studies. We would love if you could take a look and let us know what you’d like to see more of! Please email us at support@letshighlight.com!

Alexander D.
AD
Alexander D.
Founder
Small-Business (50 or fewer emp.)
"Early CPG Founder Review"
3/5
What do you like best about Highlight?

I really liked that the platform helped me extract insights that I wanted Review collected by and hosted on G2.com.

What do you dislike about Highlight?

I didn't like that you had no way to connect with the person later even for a fee for clarification or extensive insights Review collected by and hosted on G2.com.

Response from Abigail Austin of Highlight

Hi Alexander, Thanks so much for leaving a review! We're happy to hear that you were a fan of the platform to get the insights you needed. Unfortunately, we cannot offer a further connection with a specific Highlighter unless it is outlined at the beginning of the study and both parties consent. This policy protects the privacy of our community and of our clients. We are very glad that you found Highlight valuable, and hope to work with you again in the future!

Lisa M.
LM
Lisa M.
Owner/Creator
Small-Business (50 or fewer emp.)
"Unsure"
2.5/5
What do you like best about Highlight?

You provided valuable feedback on our products from the individuals who sampled it. Review collected by and hosted on G2.com.

What do you dislike about Highlight?

I received very few orders or follow up from the individuals sampling the products Review collected by and hosted on G2.com.

Response from Abigail Austin of Highlight

Hi Lisa, So glad to hear that the feedback our community provided you via the platform was valuable 😁. To clarify, Highlight is not a sampling, freebie, or review program. We are a product testing platform that helps brands gain real insights as to how their ideal consumer feels about products. Highlight is not a method of advertising products. We're excited to work together again next time you need product insights!

Srini S.
SS
Srini S.
Independent Advisor
Small-Business (50 or fewer emp.)
"iHUT for a handwash"
4.5/5
What do you like best about Highlight?

Speed of fielding, quality of research, learnings, inputs for decision making Review collected by and hosted on G2.com.

What do you dislike about Highlight?

Downloading reports. The system seemed primitive Review collected by and hosted on G2.com.

Response from Abigail Austin of Highlight

Hi Srini,

Awesome to hear that you were a fan of our research, speed, and the learnings that you received from the study. We hear you on the reports and we’re continually working to improve our client portal and experience - stay tuned! We’re very glad you gained key insights in customer satisfaction and we hope to work with you again in the near future!

Kristen K.
KK
Kristen K.
Research Director
Mid-Market (51-1000 emp.)
"Great team and quick turnaround!"
5/5
What do you like best about Highlight?

Highlights Agile platform allows for everything to be stored in one place! Review collected by and hosted on G2.com.

What do you dislike about Highlight?

Nothing to dislike it works well for my organization Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Verified User in Consumer Goods
Small-Business (50 or fewer emp.)
"Great platform for gaining new customer insights"
4.5/5
What do you like best about Highlight?

The team was very easy to work with and truly understood what brands were looking for and what pain points we were trying to solve by partnering with Highlight. Review collected by and hosted on G2.com.

What do you dislike about Highlight?

I cannot think of any downside so far - I mean, I guess in a perfect imaginary world it would be free? But other than that no complaints! Review collected by and hosted on G2.com.

Verified User in Market Research
AM
Verified User in Market Research
Enterprise (> 1000 emp.)
"Very Excited for the Highlight Experience and what Highlighters can do for the organization"
4/5
What do you like best about Highlight?

Still learning, but the team is responsive, patient and helpful. The interface allows for a transparency one rarely sees in the industry. I'm excited for the possibilities. Review collected by and hosted on G2.com.

What do you dislike about Highlight?

It's too early to say for sure. Some of the set-up options need additional refinement to meet our specific needs, but, so far, there are clear workarounds so it isn't an issue. Review collected by and hosted on G2.com.

Response from Abigail Austin of Highlight

Hi there! Thanks so much for this valuable feedback and insight. We're happy to hear that you were a fan of our team and the transparency of the platform. The teams across Highlight are hard at work building the platform and Highlight infrastructure to be the best it can be - stay tuned for exciting updates and advancements coming in 2023. Looking forward to working with you again soon.