Nicholas P.
NP
Nicholas P.
Admin
Small-Business (50 or fewer emp.)
"All-in-One AI, Website, and Marketing Solution"
5/5
What do you like best about HighLevel?

all in one ai, webiste, and marketing solution Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

The software feels a bit complicated during the initial setup. Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel
Edit edit

Thanks for the review Nicholas! Glad to hear you're enjoying the all-in-one tool kit. Make sure you take advantage of your live Zoom Kickoff and Success calls with our team 👍

shadab s.
SS
shadab s.
"Streamlined All-in-One Platform with a Learning Curve"
4.5/5
What do you like best about HighLevel?

I like that HighLevel centralizes everything — CRM, automations, funnels, email, SMS, and scheduling — into one platform, replacing multiple tools and keeping my entire workflow organized and automated. This all-in-one setup saves me time, reduces costs, and makes my workflow simple and efficient. I switched to HighLevel because it combines tools like ClickFunnels, Mailchimp, and a separate CRM, greatly simplifying my day-to-day tasks. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

The main areas that could be improved in HighLevel are usability and stability in some features. The platform can feel a bit complex and overwhelming for new users, and some parts of the UI aren’t always intuitive. A few tools occasionally feel buggy or slow, especially when working with workflows or page builder elements. More polished design flexibility and smoother onboarding would make the overall experience even better. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel
Edit edit

Thank you for the detailed and thoughtful feedback!

We’re so glad to hear that HighLevel has helped you consolidate tools like ClickFunnels, Mailchimp, and your CRM into one streamlined platform. Simplifying workflows, reducing costs, and keeping everything centralized is exactly what we strive to provide.

We also truly appreciate your honest input about usability, stability, and onboarding. We know the platform can feel complex at first, and we’re continuously working to improve UI clarity, performance, and the overall onboarding experience to make things smoother for new and growing users.

Thanks again for being part of the HighLevel community and for sharing insights that help us keep improving.

— The HighLevel Team

BS
Beant S.
"All-in-One Solution with Stellar CRM and AI Features"
5/5
What do you like best about HighLevel?

I really like HighLevel's conversation inbox; it's my personal favorite feature. It lets me communicate with potential and existing customers while having a complete history and record of their account and interactions with us. Besides that, HighLevel offers a variety of features that I use both in the background and on the front end. The AI agents we previously discussed are also great, and I appreciate the ability to quickly create funnels. Additionally, the social media planner is another favorite tool of mine, allowing me to share and respond to reviews through AI. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Sometimes, the UI could be more consistent across the platform. Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel
Edit edit

Appreciate the feedback Beant! Glad to hear the AI tools are delivering so much value for your businesses as well.

Wasim D.
WD
Wasim D.
CSM
Information Technology and Services
Small-Business (50 or fewer emp.)
"Comprehensive Solution with Outstanding Support"
5/5
What do you like best about HighLevel?

I love their customer support, to be honest. I think they're very fast. I love that as soon as you sign up, you have your onboarding call, and they incentivize you by adding $25 into your wallet if you attend, to make sure you're actually successful with your journey. I think they're really great, and I like that they're always updating their product according to industry needs. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

I think there's like too much going on at once. Maybe, like, you know, you have the agency view, you have the dashboard, etcetera. So maybe just like dumbing it down a little bit. Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel
Edit edit

Thanks for the review Wasim! I passed your kudos on to our onboarding teams - rest assured you've made their day!

Holly D.
HD
Holly D.
Marketing and Sales Coach
Small-Business (50 or fewer emp.)
"All-in-One Automation Powerhouse, But a Bit Overwhelming to Learn"
3.5/5
What do you like best about HighLevel?

Everything is all in one place. Once you figure out how to use it all it's very easy to duplicate automation and workflows to get more work done faster. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

It has a lot of capabilities that I don't use. There is so much to learn that it can feel overwhelming. Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel
Edit edit

Thanks for the review Holly! We're glad to hear you're enjoying having all your marketing and payment tools in one place. With so many possibilities, it's understandable that it can feel overwhelming at times; but remember we're always just a Zoom away if you ever need a hand!

Verified User in Professional Training & Coaching
AP
Verified User in Professional Training & Coaching
Small-Business (50 or fewer emp.)
"Flexibility and Affordability Make It Stand Out"
5/5
What do you like best about HighLevel?

I find HighLevel flexible and easy to use. It's very easy to set up and helps us keep all our customer data in one place. It streamlines the collection of data on new leads and prospects. I also appreciate the affordable pricing compared to our previous tool, HubSpot, which included many features we never used. We use HighLevel to maintain our customer list and deals, send marketing emails, and build forms for our website. I also like how we can integrate their forms and calendars with our website built on Squarespace. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

I wish the email marketing side had a few more features. Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel
Edit edit

Thanks for the great review John! We’re glad HighLevel’s flexibility, ease of setup, and affordability are helping you streamline your customer data, leads, and deals in one place, and we appreciate your feedback on email features as we continue improving that area.

Julio R.
JR
Julio R.
Director
Small-Business (50 or fewer emp.)
"A Comprehensive Solution for Digital Marketing"
5/5
What do you like best about HighLevel?

I love the power of HighLevel and the possibilities it offers to address so many different aspects from one place. I appreciate how it facilitates customer service and improves their experience day by day. It's impressive not having to be subscribed to more than a dozen different tools, as HighLevel does it all in one and is fully integrated. Its updates are amazing and the functionalities, such as automations, email marketing, AI agents, web design platform, social media schedulers, and calendars, are numerous, which practically solves any marketing problem a company wants to tackle. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

They are working on its improvement, but the acquisition of phones for South American and European countries is still a pending task. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel
Edit edit

Thank you for sharing such a detailed and thoughtful review! We’re thrilled to hear that HighLevel’s all-in-one platform has helped you centralize your marketing efforts and eliminate the need for multiple tools. It’s great to know that features like automations, email marketing, AI agents, web design, social scheduling, and calendars are making a meaningful impact on both your workflow and your customers’ experience.

We also appreciate your feedback regarding phone number availability for South American and European regions. Expanding global telephony coverage is an ongoing focus for our team, and feedback like yours helps us prioritize improvements that matter most to our international users.

Thank you again for being part of the HighLevel community—we’re excited to continue building and improving the platform with you in mind!

Rebecca Sloan B.
RB
Rebecca Sloan B.
Owner and Photographer
Small-Business (50 or fewer emp.)
"All-in-One Platform with Room for UX Improvement"
5/5
What do you like best about HighLevel?

I feel like you get a lot for a good price with HighLevel. It's really nice to have everything in one platform. I really appreciate the twenty-four-seven support on Zoom calls, which makes the setup process easy. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

I think it should be made to be more user friendly. The UX design layout could be improved. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel
Edit edit

Thank you for sharing your feedback and for highlighting both the strengths and areas for improvement.

We’re glad to hear you’re getting strong value from the all-in-one platform and finding the 24/7 Zoom support helpful during setup—that’s something we put a lot of focus on to make onboarding as smooth as possible.

We also appreciate your note on UX and usability. Feedback like this is really important to us, and our team is continuously working on improving the user experience to make the platform more intuitive and easier to navigate.

It’s great to hear HighLevel is helping you streamline CRM, automation, project management, and social scheduling all in one place. Thanks again for taking the time to share your experience—it’s truly appreciated.

Matthew E.
ME
Matthew E.
Business Owner
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Promising Potential to Supplement My Core Business"
4.5/5
What do you like best about HighLevel?

That had yet to be determined. I believe I’ll be able to supplement my core business. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

I still need to build out a few workflows to create some supplemental income. Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel
Edit edit

Thanks for the review Matt! Hopefully you're already aware, but the team is standing by live, 24/7, in Zoom in case you need anything 👍

sadaf H.
SH
sadaf H.
Social Media Coach and Branding Strategist
Small-Business (50 or fewer emp.)
"Powerful CRM with Room for Improvement"
5/5
What do you like best about HighLevel?

I love the way that we are able to call the leads from the system, organize them, and categorize them to easily follow up with bulk email and bulk text messages. I also find HighLevel user-friendly and appreciate its functionality. The initial setup was very simple and easy. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Sometimes there are some glitches when using the app, and it's much easier than using the desktop version. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel
Edit edit

Thank you for your thoughtful review! We’re glad to hear that HighLevel makes it easy for you to call, organize, and follow up with leads through bulk email and text, and that the initial setup felt simple and user-friendly.

We also appreciate your feedback regarding occasional app glitches. Our team is continuously working on performance improvements to ensure a smoother experience across both mobile and desktop.

Thanks for being part of the HighLevel community—we’re excited to keep supporting your growth!