I like using HighLevel because it allows me to automate various marketing workflows for clients, which helps us do more with less. The integration with WhatsApp is good and easy to use. Additionally, I value that HighLevel has many settings and integrations, although what I use the most are the workflows. Review collected by and hosted on G2.com.

I believe that HighLevel could greatly improve its interface. With so many functions, it is sometimes confusing to know how to get to what you need to execute. I think the user experience is what needs the most improvement. Also, I don't like that besides paying for the plan, there are many additional costs you also have to cover, it seems like they are always looking for ways to get more money out of you. Review collected by and hosted on G2.com.

I like that HighLevel is always adding new features, which is great since I pay a flat fee and can have unlimited subaccounts and white label it as my own software. This setup helps me generate monthly recurring revenue and manage over 100 clients from one dashboard, charging each of them a monthly fee. The initial setup was also really easy. Review collected by and hosted on G2.com.

The AI studio is powerful but a bit raw. The UI/UX requires improvement, and the reporting and analytics need work. Email deliverability and setup are also areas that could be better. The mobile experience in web builders and the general client experience could be cleaner. Review collected by and hosted on G2.com.

I like that I can "white label" the CRM to be our own and also get other solutions to bolt right in and service our clients and customers in a seamless platform. It's absolutely amazing at omnichannel integration and it keeps getting better from here with blogging and multi-payment invoicing! Review collected by and hosted on G2.com.

There isn't much to dislike other than features missing that are "on the way." It is just a matter of time for these features to be there. Review collected by and hosted on G2.com.

I like how HighLevel combines CRM, automation, and marketing tools into one platform, which saves a lot of time. The platform helps manage leads, automate tasks, and keep all client interactions organized in one place. The initial setup was fairly straightforward, and once everything was configured, it was easy to start the day. Review collected by and hosted on G2.com.

This platform has a lot of features, so the learning can feel a bit steep at first. Features like workflow automation and funnel setup can take some time to learn, more guidance and onboarding tips would make the process smoother for new users. Review collected by and hosted on G2.com.

I like the Social Planner, the AI Chat, the AI Voice, the Referral Programs, and the Gift Cards on HighLevel. Creating, teaching, and incorporating the AI Chat into the available channels is very easy, quick, and very effective. I also appreciate the centralization provided by HighLevel, where everything essential is on a single platform. Review collected by and hosted on G2.com.

The website builder is terrible. The UI and UX are very complicated and there is a tendency to have everything without basic things working 100%. The calendars are a nightmare. The design capabilities of the website builder are far from advanced and the editing is very outdated. The interface is confusing and very cluttered, in addition to unclear informative tooltips. The initial setup of HighLevel was very complicated. Review collected by and hosted on G2.com.

I like how easy HighLevel is to use and how the different modules are readily available. The texting, voice calls, and documentation links are particularly handy. The way everything interconnects with social media is fantastic. Review collected by and hosted on G2.com.

I think there could be a better understanding of databases. For example, when I try to configure pipelines or set up automation, it doesn't always work well. Also, keeping track of invoices or other information is not as good as it could be. I wish it were more like Asana, Zoho or Salesforce in that regard. The initial setup was fairly easy but needed a lot of tweaking to get everything to function perfectly for the tasks. Review collected by and hosted on G2.com.

I like that HighLevel acts as a single, unified platform that consolidates nearly all of our sales and marketing workflows into one place. I also love how flexible and customizable the funnels and workflows are. We can build highly tailored automation for lead nurturing, client onboarding, follow-ups, and retention without needing coding skills. The visual workflow builder is intuitive but powerful, so we can adapt quickly for different industries or client types. Review collected by and hosted on G2.com.

I find the email deliverability and local delivery options to be not as strong as specialized tools. For German and EU businesses, compliance with GDPR and local email practices is critical. We’ve noticed slightly lower deliverability compared to dedicated tools, and some region-specific settings feel like an afterthought rather than fully integrated. The initial setup of HighLevel was functional but definitely came with a steep learning curve, especially for our team focused on B2B use in Germany. Review collected by and hosted on G2.com.

My only experience so far with HL is the customer support team since I just signed up last night but they have all been very helpful and welcoming to the platform. Bikram and Neebesh were both superb! I actually have an ongoing issue with receiving a snapshot from an affiliate link I signed up with and although, there has been no resolution found yet, the cs reps are prompt and generous with their help in researching and escalating the issue. Hopefully it will get resolved soon. Review collected by and hosted on G2.com.

I have to research further, but I have not been able to find out if or how it would be possible to preview a snapshots features BEFORE adding them to a sub-account and was advised the only way to remove them if they are not what I am looking for to assist a particular client is to delete them altogether which would be unfortunate if they would work for another client in the future. I have yet to use these features but this has already caused me a bit of nervousness because I have access to quite a few snapshots from an ai learning group I am a member of and would like to view them before deploying them into an account. If there is a solution to this, I would very much appreciate a notification to such. I will continue to search for the answer until then. Review collected by and hosted on G2.com.

It’s a true all-in-one app that covers everything from CRM and courses to funnel creation and automation, and it includes unlimited contacts and emails. Review collected by and hosted on G2.com.

So far, I’ve liked everything this platform has offered me. It feels much more complete than Kartra or ActiveCampaign, and overall it covers what I need in one place. Review collected by and hosted on G2.com.

What I appreciate most is the all-in-one platform design, along with its robust automation features and the white-label options that are especially useful for agencies. Review collected by and hosted on G2.com.

The steep learning curve and complicated interface can be challenging, and I have found the inconsistent customer support to be frustrating. There are also potential hidden costs, particularly when it comes to third-party integrations. Additionally, the CRM features feel clunky, such as having to use multiple screens for simple tasks, and there are missing advanced functionalities that larger clients might expect, which is disappointing given its "all-in-one" promise. Review collected by and hosted on G2.com.