Aditya P.
AP
Aditya P.
Customer Success Advisor
Enterprise (> 1000 emp.)
"Exciting and Engaging Platform for Continuous Learning"
5/5
What do you like best about HighLevel?

The platform is both exciting and engaging, making it consistently enjoyable to learn and grow here. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

At the moment, I haven't experienced much yet since I'm still new to this. I'm exploring and trying to make the most of it. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

Thank you so much for sharing your experience! We’re thrilled to hear that you find the platform exciting and engaging — continuous learning and growth are exactly what we strive to foster here at HighLevel.

It’s great to know that you’re already exploring the tools and taking an active role in supporting clients through onboarding. As you continue to dive in, you’ll uncover even more ways to streamline processes, automate workflows, and enhance the client experience.

Welcome aboard — we’re excited to have you growing with us!

Verified User in Market Research
AM
Verified User in Market Research
Small-Business (50 or fewer emp.)
"Robust and Affordable, but Upgrades and Billing Transparency Need Work"
3/5
What do you like best about HighLevel?

It is robust and affordable, and has the majority of features Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Often upgrades cause processes to "break" and the billing is often complicated and not transparent Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel

Thanks for the review! Glad to hear you're enjoying the breadth of the platform. We'll work on bringing more clarity around billing 👍

Fer P.
FP
Fer P.
VP of AI Strategy and Innovation
Small-Business (50 or fewer emp.)
"All-in-One Marketing Automation That Simplifies Everything"
5/5
What do you like best about HighLevel?

It's a complete turn key marketing automation platform. It has helped me consolidate many tools. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

So many features is a good thing, but alot of them need to be built deeper. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

Thank you so much for taking the time to share your experience! We’re glad to hear that HighLevel has helped you consolidate multiple tools into one turnkey marketing automation platform and that you rely on it daily—especially for supporting your franchise clients with Voice AI Agents.

We also appreciate your honest feedback around feature depth. As we continue to evolve the platform, expanding and refining existing features is a key focus for our product team, and insights like yours help guide that roadmap.

Thanks again for being part of the HighLevel community—we’re excited to keep building alongside you!

Steven H.
SH
Steven H.
"Powerful Features with Excellent Customer Service"
5/5
What do you like best about HighLevel?

I really like the functions of HighLevel. It helps me produce top quality AI images and send messages to multiple social media platforms at the same time. The customer service is really good, which makes my experience even better. The initial setup was pretty straightforward, and I would definitely recommend it to others. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Nothing Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

Thank you so much for your kind review!

We’re thrilled to hear that you’re enjoying the AI image capabilities and the ability to message across multiple social platforms simultaneously. It’s great to know the setup process was smooth and that our customer service team has made your experience even better.

We truly appreciate your recommendation and are excited to continue supporting your success with HighLevel!

— The HighLevel Team

Verified User in Insurance
II
Verified User in Insurance
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"All-in-One Automation Powerhouse for Business Growth"
4.5/5
What do you like best about HighLevel?

The automations and AI blend is amazing. What i love the most is that you get everything a business needs setup under one roof and you can efficiently advance your business so much by automating it, keeping a perfect eye on the leads, and always be on track. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

extra timelines for a2ps.

domain setup is still limited Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

Thank you for the great feedback!

We’re thrilled to hear that the automation and AI capabilities are helping you and your clients grow more efficiently. Bringing everything under one roof so businesses can scale with confidence is exactly what we aim to deliver.

We also appreciate your comments regarding A2P timelines and domain setup limitations. We understand how important those areas are and are continuously working to improve both speed and flexibility.

Thanks for being part of the HighLevel community — we love seeing your clients succeed!

— The HighLevel Team

Mikhela C.
MC
Mikhela C.
Dance Choreographer • Marketing
Small-Business (50 or fewer emp.)
"Simplifies Lead and Customer Management with Seamless Communication"
4.5/5
What do you like best about HighLevel?

I like that HighLevel is easy to use and they're constantly making improvements that make the platform more exciting and easier to use. I appreciate the ability to send customized emails and text messages where the customer's details automatically fill in. I also value the ease of organizing customer information. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

While upgrades are great, sometimes when upgrades are being made, the platform lags as a result. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

Thank you for your review!

We’re so glad to hear that HighLevel is helping you stay organized and making client communication seamless. It’s great to know features like customized emails, SMS personalization, and improved usability are adding value to your workflow.

We also appreciate your feedback regarding occasional lag during upgrades. Our team is continuously working to improve performance and ensure updates enhance — not interrupt — your experience.

Thanks again for being part of the HighLevel community!

— The HighLevel Team

Allan G.
AG
Allan G.
Freelance Customer Support
Small-Business (50 or fewer emp.)
"All-in-One Lead & Client Management That Delivers"
4.5/5
What do you like best about HighLevel?

It offers all-in-one capabilities for lead and client management. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

It’s a complicated platform to customize according to my needs, and I needed a lot of support from their product team to get it set up the way I wanted. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

Thank you for your review!

We’re glad to hear that HighLevel is helping you manage leads and client communication all in one place. Keeping calling, texting, and contact management organized within a single platform is exactly what we aim to simplify.

We also appreciate your honest feedback about customization. HighLevel is powerful and flexible, but we understand it can take some support to get everything set up just right. We’re continuously working to improve onboarding and make customization more intuitive.

Thanks for being part of the HighLevel community!

— The HighLevel Team

Shello M.
SM
Shello M.
"HighLevel: Seamless Management with Stellar Support"
5/5
What do you like best about HighLevel?

I like how the platform has been developed over time to give us a better experience. The developments make my work faster and easier. I also like how the support is always ready to help whenever I make mistakes that I can't resolve on my own. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

N/A Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

Thank you so much for your kind words!

We’re thrilled to hear that the ongoing improvements are making your work faster and easier — that’s exactly what we strive for. It also means a lot to know our support team has been there for you when you needed help.

We truly appreciate you being part of the HighLevel community and look forward to continuing to support your success.

— The HighLevel Team

Jennifer D.
JD
Jennifer D.
Director of Operations
Small-Business (50 or fewer emp.)
"Highly Flexible and Customizable CRM for KPI Tracking"
4/5
What do you like best about HighLevel?

We appreciate how flexible and customizable HighLevel is. We currently use it as our CRM and are collaborating with another marketing team to tailor the data we want to track. There are many unique options available, allowing us to monitor the specific KPIs that matter to us. Integrating HighLevel into our systems and policies has been straightforward and smooth. Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Since HighLevel is still new to us, we haven't found many aspects of the product that we dislike at this point. Review collected by and hosted on G2.com.

Response from Jonathan Evans of HighLevel

Thank you for sharing your experience!

We’re thrilled to hear that the flexibility and customization of HighLevel are helping you track the KPIs that matter most to your team. It’s great to know the integration into your existing systems has been smooth as well.

We’re excited to continue supporting you as you grow with the platform. If you ever need assistance or want to explore additional features, our team is here to help.

— The HighLevel Team

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Small-Business (50 or fewer emp.)
"Powerful All-in-One Features, But Complex and Pricey"
3.5/5
What do you like best about HighLevel?

Lots of features and can virtually run a business using it Review collected by and hosted on G2.com.

What do you dislike about HighLevel?

Quite complicated to use. Even though it’s good to have lots of features it’s also overwhelming. Price is a bit high too Review collected by and hosted on G2.com.

Response from Chase Buckner of HighLevel

Thanks for the review! You should find that the savings you gain from consolidating in HighLevel will outweigh what you've been paying for all the other tools pretty quickly - let alone the new revenue HighLevel should help you generate! Be sure to take advantage of your Kick Off Call and Success Call as those are live on Zoom with our team who can help you get rocking and rolling.