--- title: HighLevel Reviews meta\_title: 'HighLevel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 651 reviews by the users' company size, role or industry to find out how HighLevel works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 651 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### HighLevel Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. [(155 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503741&qs=pros-and-cons#reviews) Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. [(138 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1500973&qs=pros-and-cons#reviews) Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. [(135 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501879&qs=pros-and-cons#reviews) Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. [(125 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501513&qs=pros-and-cons#reviews) Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. [(122 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501244&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. [(140 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503289&qs=pros-and-cons#reviews) Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. [(91 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503661&qs=pros-and-cons#reviews) Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. [(89 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503494&qs=pros-and-cons#reviews) Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. [(56 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503699&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. [(52 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501956&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of HighLevel ##### 1. Features Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. [ See 155 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503741&qs=pros-and-cons#reviews) See Related User Reviews ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "if you can survive the learning curve which is very steep you can make money with this program" What do you like about HighLevel? Go high level is an extremely difficult program. This is because it integrates so many different types of marketing into one platform. It's taken me a ![Christian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian K.") CK Christian K. Small-Business (50 or fewer emp.) 4.0/5 "HighLevel Streamlines Email Campaigns, Automations, and Client Communication at Scale" What do you like about HighLevel? HighLevel provides an all-in-one platform for managing email campaigns, automations, and client communication at scale. As a marketing agency, we use ##### 2. Helpful Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. [ See 138 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1500973&qs=pros-and-cons#reviews) See Related User Reviews ![SATYAM S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SATYAM S.") SS SATYAM S. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Dashboard, Effortless Automation" What do you like about HighLevel? I find HighLevel to be really great for managing everything from one dashboard, which includes my payments and outreach setup. The ease of building we ![Rich P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rich P.") RP Rich P. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Marketing Hub That Delivers" What do you like about HighLevel? Having everything digital marketing-related in one place is great. They also have some great support people, like Harismita N. that takes the time to ##### 3. Customer Support Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. [ See 135 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501879&qs=pros-and-cons#reviews) See Related User Reviews ![Rich P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rich P.") RP Rich P. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Marketing Hub That Delivers" What do you like about HighLevel? Having everything digital marketing-related in one place is great. They also have some great support people, like Harismita N. that takes the time to ![Christian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian K.") CK Christian K. Small-Business (50 or fewer emp.) 4.0/5 "HighLevel Streamlines Email Campaigns, Automations, and Client Communication at Scale" What do you like about HighLevel? HighLevel provides an all-in-one platform for managing email campaigns, automations, and client communication at scale. As a marketing agency, we use ##### 4. Feature Richness Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. [ See 125 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501513&qs=pros-and-cons#reviews) See Related User Reviews ![Rich P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rich P.") RP Rich P. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Marketing Hub That Delivers" What do you like about HighLevel? Having everything digital marketing-related in one place is great. They also have some great support people, like Harismita N. that takes the time to ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "if you can survive the learning curve which is very steep you can make money with this program" What do you like about HighLevel? Go high level is an extremely difficult program. This is because it integrates so many different types of marketing into one platform. It's taken me a ##### 5. Automation Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. [ See 122 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501244&qs=pros-and-cons#reviews) See Related User Reviews ![Holly D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holly D.") HD Holly D. Small-Business (50 or fewer emp.) 3.5/5 "All-in-One Automation Powerhouse, But a Bit Overwhelming to Learn" What do you like about HighLevel? Everything is all in one place. Once you figure out how to use it all it's very easy to duplicate automation and workflows to get more work done faste ![Christian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian K.") CK Christian K. Small-Business (50 or fewer emp.) 4.0/5 "HighLevel Streamlines Email Campaigns, Automations, and Client Communication at Scale" What do you like about HighLevel? HighLevel provides an all-in-one platform for managing email campaigns, automations, and client communication at scale. As a marketing agency, we use ### 5 Cons or Disadvantages of HighLevel ##### 1. Learning Curve Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. [ See 140 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503289&qs=pros-and-cons#reviews) See Related User Reviews ![Rich P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rich P.") RP Rich P. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Marketing Hub That Delivers" What do you dislike about HighLevel? It can be overwhelming to pick up initially. ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "if you can survive the learning curve which is very steep you can make money with this program" What do you dislike about HighLevel? As I mentioned in the previous box go high level is extremely difficult to learn there's no easy way. If you took it and you only sold it as each indi ##### 2. Missing Features Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. [ See 91 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503661&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Flexibility and Affordability Make It Stand Out" What do you dislike about HighLevel? I wish the email marketing side had a few more features. ![Guillermo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guillermo R.") GR Guillermo R. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Marketing Platform for Agencies—Everything You Need in One Place" What do you dislike about HighLevel? Dashboard features are limited, and landing page conversion optimization can be challenging. ##### 3. Steep Learning Curve Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. [ See 89 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503494&qs=pros-and-cons#reviews) See Related User Reviews ![Rich P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rich P.") RP Rich P. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Marketing Hub That Delivers" What do you dislike about HighLevel? It can be overwhelming to pick up initially. ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "if you can survive the learning curve which is very steep you can make money with this program" What do you dislike about HighLevel? As I mentioned in the previous box go high level is extremely difficult to learn there's no easy way. If you took it and you only sold it as each indi ##### 4. Not Intuitive Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. [ See 56 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503699&qs=pros-and-cons#reviews) See Related User Reviews ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "if you can survive the learning curve which is very steep you can make money with this program" What do you dislike about HighLevel? As I mentioned in the previous box go high level is extremely difficult to learn there's no easy way. If you took it and you only sold it as each indi ![Josh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh R.") JR Josh R. 5.0/5 "Versatile Automation Tool, Needs Intuitive Enhancements" What do you dislike about HighLevel? I find HighLevel not intuitive, and it takes a lot of time to run a bit of trial and error before things work right. It feels like a mediocre cafeteri ##### 5. Poor Customer Support Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. [ See 52 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501956&qs=pros-and-cons#reviews) See Related User Reviews ![Piyush M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piyush M.") PM Piyush M. 5.0/5 "Comprehensive CRM with Stellar Support" What do you dislike about HighLevel? I think the support system could be really strong when it comes to building websites and all. There should be someone who is a specialist to actually ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.5/5 "Support Needs Major Improvement—Wrong Info and Abrupt Call Ending" What do you dislike about HighLevel? On the outboarding call, the guy is telling me info that I am pretty sure was wrong and then just hung up on me when I questioned him. MM Matthew M. CTO Mid-Market (51-1000 emp.) 1/27/2026 "Feature-Rich and Modular, but a Steep Learning Curve and Some Reliability Tradeoffs" 3.5/5 What do you like best about HighLevel? Go HighLevel is extremely configurable and modular. It is also incredibly feature-rich. These attributes make it a viable and stand-out unified or all-in-one platform. If that is what you're looking for then you came to the right place. Review collected by and hosted on G2.com. What do you dislike about HighLevel? There are two primary downsides to using HighLevel as your primary or all-in-one platform. First, it has a very steep learning curve. It definitely isn't for the faint of heart or those who like to wing it when it comes to training and learning a new platform. The other is that the incredible modularity and configurability come at the cost of efficiency and reliability. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? The primary business problem HighLevel solves is being our one-stop, all-in-one solution for all things CRM and marketing-oriented. This is an important, and I'd say vital, component of our ability to attract new clients and service our current base. It allows us to let our customers focus on sales, which is how they earn a living, instead of spending valuable time learning how to use sales tools. It's broad reach and configurability also allows us to keep our promise of staying on top of new technologies and sales tools as they become industry norms. Review collected by and hosted on G2.com. Show More Response from Chase Buckner of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12266977/official_response/edit) Thanks for the thoughtful review Matthew! You’re exactly right that HighLevel’s power and flexibility come with a learning curve, and improving efficiency and ease of use without losing that configurability is a major focus for us. We’re grateful you trust HighLevel as your all-in-one platform and love hearing that it helps your customers focus on selling instead of managing tools 🚀 Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconValidated ReviewerIncentivizedSource: G2 invite ![Piyush M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piyush M.") PM Piyush M. 1/27/2026 "Comprehensive CRM with Stellar Support" 5/5 What do you like best about HighLevel? I really appreciate the 24/7 support team with HighLevel that's available all the time, even on weekends. They're never closed, which I think is the best part. Another aspect I find valuable is the workflow automation, where I can set triggers and actions, like automatically sending out an email when someone fills out a form. This adds great value to business operations. I also like that HighLevel supports extensive integrations, allowing for connection with third-party apps through simple setups, and that it has native integrations with over sixteen hundred apps. Review collected by and hosted on G2.com. What do you dislike about HighLevel? I think the support system could be really strong when it comes to building websites and all. There should be someone who is a specialist to actually help the clients learn because they are paying to HighLevel and then directly again signing up any other people from the market. So it could be a disadvantage there. Also, the initial setup is a bit difficult, but once it's set up, it's like a plug and play. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? HighLevel lets me handle lead capture, nurturing, and closing, acting as a CRM, marketing, and sales tool. It supports automations, AI bots, invoicing, and integrates with apps for email and social media marketing. Review collected by and hosted on G2.com. Show More Response from Chase Buckner of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12266480/official_response/edit) Thanks for the awesome review Piyush! Glad to hear you're enjoying the platform and support. As always, jump on Zoom with us if you need anything! Validated ReviewerSource: Organic ![Josh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh R.") JR Josh R. Project Manager 1/27/2026 "Versatile Automation Tool, Needs Intuitive Enhancements" 5/5 What do you like best about HighLevel? I like HighLevel's ability to set up automations that are pretty intuitive and can be triggered with any kind of web trigger, even integrating custom code from your website. The website builder is also quite easy to use, feeling similar to Elementor. I appreciate that HighLevel offers the same value and much more functionality for less money compared to competitors like Birdeye. As an affiliate for HighLevel, I'm confident to give it a 10 when recommending it to others. Review collected by and hosted on G2.com. What do you dislike about HighLevel? I find HighLevel not intuitive, and it takes a lot of time to run a bit of trial and error before things work right. It feels like a mediocre cafeteria that offers everything but nothing really tastes good. I think they need to update existing features instead of always focusing on new things. They could make the internal system more intuitive because sometimes things are really hard to find. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? HighLevel helps by providing a central hub for my business, offering everything needed for a small service-based or e-commerce setup. The intuitive automations and easy-to-use website builder streamline work, even with custom website code. Review collected by and hosted on G2.com. Show More Response from Chase Buckner of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12264004/official_response/edit) Thanks for the feedback Josh! We really appreciate you taking the time to share both what’s working well and what feels frustrating. We’re glad to hear you’re finding value in the platform, and it means a lot that you feel confident recommending HighLevel as an affiliate. At the same time, your feedback around intuitiveness, discoverability, and the learning curve is completely fair, and it’s something we’re actively working to improve. As the platform has grown, we know that clarity, consistency, and refinement matter just as much as new capabilities, and improving the experience of existing features is a big focus for us this year. Thanks again for being honest, and for sticking with us — feedback like this directly shapes what we build next. Validated ReviewerIncentivizedSource: G2 invite ![Madhav T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Madhav T.") MT Madhav T. Digital Marketing Executive Small-Business (50 or fewer emp.) 1/27/2026 "Boosts Sales with Powerful SEO Automation" 4.5/5 What do you like best about HighLevel? I really like HighLevel's automation features, particularly in SEO and the review management system. These features really stand out for me. As someone from a website and SEO background, I find the automation is incredibly handy. It helps my small team upsell services with ease, requiring less effort on our part. For example, while selling website design, I can include the review management system as an additional feature, which lets me charge a bit extra. This makes it very beneficial for our business. I also appreciate the website templates; they are useful when I offer a complete website setup in just three days. Overall, these aspects really help me streamline my work. Setting up HighLevel was also quite easy for me, except for the Facebook and Google Ads pixel integration, which was a bit challenging. But aside from that, everything was easy to get started with. Review collected by and hosted on G2.com. What do you dislike about HighLevel? I would just like more options in the template section for a website or landing page. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? HighLevel helps manage everything in one place for web design and marketing, including running Facebook and Google Ads. It provides templates and automates the review system, enhancing my services. It's easy to upsell features like review management, increasing my revenue with little effort. Review collected by and hosted on G2.com. Show More Response from Jonathan Evans of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12262816/official_response/edit) Thank you for the detailed review! We’re thrilled to hear that the automation features — especially SEO and review management — are helping you streamline delivery and increase revenue through upsells. It’s great to know the templates and all-in-one setup are supporting your fast website turnarounds and marketing services. We also appreciate your feedback about expanding template options. Our team is continuously adding and refining templates to give you more flexibility and variety. Thanks for being part of the HighLevel community and for sharing how you’re using the platform to grow your business! — The HighLevel Team Validated ReviewerIncentivizedSource: G2 invite ![Sophie V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophie V.") SV Sophie V. Business Developer Small-Business (50 or fewer emp.) 4/28/2026 "Efficient Automation, Outdated Interface" 4.5/5 What do you like best about HighLevel? I really like the pipeline, it's really very good. I also love the automations, they are extremely powerful and work really well. We both use it to do automation within HighLevel, which allows us to save a lot of time. It is possible to automate all processes, like sending follow-ups automatically and automating appointment requests. Additionally, there is a dedicated team that helps with the setup, which makes everything super smooth. Review collected by and hosted on G2.com. What do you dislike about HighLevel? The interface is a bit outdated. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? I use HighLevel for my CRM and my pipeline. It solves my problem of organizing and following up with leads. Review collected by and hosted on G2.com. Show More Response from Jonathan Evans of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12699266/official_response/edit) Thank you for your review Sophie! Validated ReviewerSource: OrganicAI Translated ![Charlie K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlie K.") CK Charlie K. Founder & C.E.O. Small-Business (50 or fewer emp.) 5/10/2026 "Intuitive CRM with Robust Integrations" 5/5 What do you like best about HighLevel? I like that HighLevel is easy to use and intuitive. It's not clunky like some other CRMs, and things fit together really nicely without being overly modular. I also find HighLevel was much easier to use than HubSpot and had better support. It's less expensive, with better integration across different tools and modules. Review collected by and hosted on G2.com. What do you dislike about HighLevel? The website builder, groups, and ecommerce features are still being worked out. The social media integration doesn't work with all platforms, but it's still very good and usable. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? I use HighLevel as a CRM and for email marketing, social media calendar, and website management. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Bill O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill O.") BO Bill O. Sales Account Manager Marketing and Advertising Small-Business (50 or fewer emp.) 4/21/2026 "Great CRM with Critical Automatic Follow-Ups for Sales" 5/5 What do you like best about HighLevel? Great CRM all the automatic follow up features are critical in our sales business Review collected by and hosted on G2.com. What do you dislike about HighLevel? There are a lot of features just learning. The mall is a bit difficult, but you can pick and choose the ones you want to use. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? Emailing and texting automation is what the biggest benefit is for us and then keeping track of notes. Multiple people can use the CRM at a time. Review collected by and hosted on G2.com. Show More Response from Chase Buckner of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12664878/official_response/edit) Thanks for the review Bill! Hopefully you're already aware, but our Success Team is standing by, 24/7, in Zoom so hop on any time we can help. Be sure to ask them to show you Voice AI and Conversation AI if you haven't checked those out already! Current UserValidated ReviewerIncentivizedSource: G2 invite AA Abraham A. Business Development Manager Small-Business (50 or fewer emp.) 4/28/2026 "Automation in minutes: easy to use and very efficient" 5/5 What do you like best about HighLevel? I like how easy it is to use. I've integrated automation solutions for my company in just a few minutes, something that would have taken me weeks with other tools. Review collected by and hosted on G2.com. What do you dislike about HighLevel? The availability of their API in the full plan initially complicated some functions. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? The integration of marketing and sales has helped me to capitalize on my marketing campaigns. Review collected by and hosted on G2.com. Show More Response from Jonathan Evans of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12707566/official_response/edit) Thank you! Current UserValidated ReviewerIncentivizedSource: G2 inviteAI Translated ![Samantha C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Samantha C.") SC Samantha C. Certified Lazaris Nerve Release™ Practitioner Small-Business (50 or fewer emp.) 1/3/2026 "Feature-Rich but Glitchy CRM Experience" 1.5/5 What do you like best about HighLevel? I have used HighLevel for clients and my own business, focusing on all marketing efforts, especially lifecycle marketing. HighLevel allowed for the easy build of funnels, which was quite beneficial. I like that it has all the features in one platform; chat, email, website, and CRM, making it a comprehensive tool. The customer profile email tracking feature is helpful as it allows me to see what emails and chats certain leads have received, enabling me to continue optimizing their lifecycle experience. Review collected by and hosted on G2.com. What do you dislike about HighLevel? I find the platform technologically glitchy and unreliable, almost like the Walmart of CRM platforms. It's hard to keep your email domain healthy because they share your email server with many IP addresses, and it often misfires from a tech perspective. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? HighLevel allows for easy funnel building and consolidates features like chat, email, website, and CRM in one platform. It tracks customer emails and chats, helping optimize lead lifecycle experiences. Review collected by and hosted on G2.com. Show More Response from Chase Buckner of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12172181/official_response/edit) Thanks for the feedback Samantha. I'm bummed to see such a low score when it sounds like there was a lot you liked. We definitely encourage everyone to configure custom sending domains so you can take full control over your email deliverability, but that being said our shared domains actually perform better than industry standards. We actually post monthly performance reports on gohighlevel.com/blog where you can see how we stack up against the industry. I'd be happy to personally help configure custom sending domains if you're up for it. - Chase (chase at gohighlevel.com) 1/9/2026 Validated ReviewerSource: Organic ![Emily H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emily H.") EH Emily H. Chief Creative Officer Small-Business (50 or fewer emp.) 4/28/2026 "Valuable Funnel Building, But Needs UI Improvements" 1.5/5 What do you like best about HighLevel? I like that HighLevel makes it easy to build funnels. The initial setup was also easy, especially when creating lists with CSVs of contact information. Review collected by and hosted on G2.com. What do you dislike about HighLevel? I find HighLevel kind of clunky and not as user-friendly as some other platforms. It just has a not intuitive design, and there's more manual work needed to build the funnels. Some of the filtering didn't work like others. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? I use HighLevel for CRM and email marketing, helping keep client information and build lead funnels efficiently. It's easy to build funnels, aiding in campaigns to acquire more clients for the company. Review collected by and hosted on G2.com. Show More Response from Chase Buckner of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12705860/official_response/edit) Thanks for the review Emily. Glad to hear you found setup and build outs to be easy. We hear you as far as the UI and rest assured we're investing heavily in UI and UX. 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