--- title: HighLevel Reviews meta_title: 'HighLevel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 651 reviews by the users' company size, role or industry to find out how HighLevel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 651 scale: '5' date_modified: '2026-08-10' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # HighLevel Reviews **Vendor:** HighLevel **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 651 ## About HighLevel HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ## HighLevel Pros & Cons **What users like:** - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. (155 reviews) - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. (138 reviews) - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. (135 reviews) - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. (125 reviews) - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. (122 reviews) - Ease of Use (110 reviews) - Automation Features (102 reviews) - Business Growth (98 reviews) - Centralized Management (94 reviews) - Integrations (88 reviews) **What users dislike:** - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. (140 reviews) - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. (91 reviews) - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. (89 reviews) - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. (56 reviews) - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. (52 reviews) - Difficult Learning (47 reviews) - Limited Features (45 reviews) - Overwhelming Experience (45 reviews) - Not User-Friendly (42 reviews) - Bugs (33 reviews) ## HighLevel Reviews ### 1. Thank you **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting **Reviewed Date:** March 29, 2025 **What do you like best about HighLevel?** IYKYK. Tuff to explain how great Highlevel is with words. Thank you **What do you dislike about HighLevel?** The negative stuff is constantly being worked on/Improved. High level is absolutely raw! **What problems is HighLevel solving and how is that benefiting you?** Consistent Posting on multiple platforms No more missed calls for my clients business. No more late responses to inbound inquires through social platforms. Organization and so much more. Thank you. **Official Response from Jonathan Evans:** > Thank you so much for your amazing feedback! We’re thrilled to hear that HighLevel is helping you stay organized, ensuring no missed calls, and improving response times for inbound inquiries. We understand that it's tough to put into words just how impactful HighLevel can be, and we're glad you feel the power of the platform! We're constantly working to improve, and it's great to hear that you appreciate how we're always striving to make things even better. Your support means a lot, and we're excited to continue providing you with the tools that make your business run smoothly. Thanks for being part of the HighLevel family! 🙏🚀 ### 2. I LOVE this platform!!! I was so excited when I got GHL in June 2024!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** The most helpful thing about GHL is that it has EVERYTHING you need, just add your imagination. **What do you dislike about HighLevel?** I really can't think of anything I dislike about GHL. **What problems is HighLevel solving and how is that benefiting you?** I'm interested in building an affiliate team to promote GHL and help them build their own Success Portal with a snapshot of mine. I was able to build that out in about 5 months, now I'm promoting it slowly but surely. **Official Response from Jonathan Evans:** > Paul G., we truly appreciate your amazing feedback. It's great to hear that you love our platform! We’re committed to continuously improving your experience with HighLevel! ### 3. GHL The Best CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 20, 2025 **What do you like best about HighLevel?** All in one and AI assitancxe and Customer service and the constant Developement **What do you dislike about HighLevel?** No call out feature yet, still in development if I had to find something wrong **What problems is HighLevel solving and how is that benefiting you?** Eliminating the need for many apps, bringing them all in one house one price **Official Response from Jonathan Evans:** > Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear you're enjoying the all-in-one functionality, AI tools, and our ongoing development efforts. Your note about the call-out feature is appreciated — we're actively working on it and can’t wait to roll it out soon. Grateful to have you in the HighLevel community! 🚀 ### 4. awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting **Reviewed Date:** June 05, 2025 **What do you like best about HighLevel?** generation and nurture lead automations **What do you dislike about HighLevel?** must be all available in more languages like spanish **What problems is HighLevel solving and how is that benefiting you?** lead generation and nurture leads **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your feedback! We're thrilled to hear that you're finding value in our lead generation and nurturing automation tools—those are exactly the kinds of efficiencies we aim to deliver for growing businesses like yours. We also appreciate your suggestion regarding language availability. Expanding language support, including broader Spanish functionality, is a priority for us as we continue to grow and serve a global user base. Your input helps guide these improvements, and we’ve passed your feedback along to our product team. If there's anything else you'd like to see or if you need assistance, don’t hesitate to reach out—we're here to help. Thank you again for being part of the HighLevel community! ### 5. This software has really grown my own business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** March 30, 2025 **What do you like best about HighLevel?** Flexibility, and simplicity to run automations **What do you dislike about HighLevel?** I don't have many downsides as it's working exactly as intended for what I need. There are always going to be quirks and bugs along the way with any software; but overall I won't ever use anything else for my business. **What problems is HighLevel solving and how is that benefiting you?** Systems and automations, lead generation **Official Response from Jonathan Evans:** > Thank you for your wonderful review! We're thrilled to hear that you appreciate the flexibility and simplicity HighLevel offers for running automations. It’s great to know that the platform is meeting your needs, and we’re glad it’s helping with your systems, automations, and lead generation. We also understand that no software is perfect, and we're always working to improve HighLevel by addressing any quirks and bugs. Your continued trust in the platform means a lot, and we’re excited to keep supporting your business as you grow! Thanks again for sharing your experience with us! ### 6. Easy simple, everything i need **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** Being able to manage my clients' business and my own business from the same place **What do you dislike about HighLevel?** Nothing really, but something that has been a little bad is how you cant use partner integration on facebook ads with conversions api **What problems is HighLevel solving and how is that benefiting you?** Management, and also I don't really know because I've been using go high level since the start of my business so all the problems were solved on day 1 **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! We’re committed to continuously improving your experience with HighLevel! ### 7. Great Product Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** May 03, 2025 **What do you like best about HighLevel?** Everything is there all in one place, calendars, database, and so many other options and templates. **What do you dislike about HighLevel?** I want to do surveys and not have the survey records added to every contact. **What problems is HighLevel solving and how is that benefiting you?** It's automating my makreting **Official Response from Jonathan Evans:** > Thank you so much for the kind words — we’re thrilled to hear that HighLevel is helping you centralize your tools and automate your marketing! We also appreciate your feedback on surveys. You're not alone in wanting more control over how survey responses interact with contact records, and we’ve passed your note along to the product team for review. We're always looking for ways to give users more flexibility without compromising efficiency. Thanks again for being part of the HighLevel community — we’re excited to keep building features that support your growth! ### 8. Awesome platform **Rating:** 5.0/5.0 stars **Reviewed by:** Francis L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about HighLevel?** Easy to use and it does so much basically replacing multiple other platforms **What do you dislike about HighLevel?** Waiting for more AI features to be developed **What problems is HighLevel solving and how is that benefiting you?** Generating leads, organizing and dripping on those leads to convert to clients **Official Response from Chase Buckner:** > Thanks for the Francis! Glad to hear you've been able to consolidate and replace tools with HighLevel. Don't worry, the AI team is pushing updates weekly! ### 9. Great Tool to integrate ai solutions that works in the real world **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** April 06, 2025 **What do you like best about HighLevel?** The way that it integrates new features each month **What do you dislike about HighLevel?** Some times it feels like the are things that should be more simple to implement but are not **What problems is HighLevel solving and how is that benefiting you?** Integration with AI Agents for our clients, but a simpler way to connect with other systems is something to be done. **Official Response from Jonathan Evans:** > Thank you so much for the positive feedback and for highlighting how HighLevel is helping your team integrate AI solutions in real-world use cases! We're thrilled to hear that the pace of our monthly feature releases is adding value to your workflow. We also appreciate your candid thoughts on implementation simplicity. Making the platform more intuitive—especially when it comes to connecting with other systems—is a top priority, and your input helps guide those improvements. If you ever have specific ideas or examples of integrations you’d like to see simplified, feel free to share them with us directly or via the feature request portal. We're listening and continuously working to make HighLevel even better for you and your clients. Thanks again for being part of the HighLevel community! ### 10. Amazing Breadth of Capability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** May 14, 2025 **What do you like best about HighLevel?** It's a great environment to build amazing solutions for businesses to thrive. **What do you dislike about HighLevel?** Many features could benefit from more depth of key functionality. **What problems is HighLevel solving and how is that benefiting you?** Funnel pages, sales automation, conversational AI, workflows **Official Response from Jonathan Evans:** > Thank you for the thoughtful review! We're glad to hear you're finding HighLevel to be a powerful environment for building impactful solutions that help businesses thrive. It's especially exciting to know you're leveraging funnel pages, sales automation, conversational AI, and workflows — that’s exactly the kind of integrated success we aim to support. We also appreciate your feedback on feature depth. We're continually working to enhance the core functionality of our tools based on insights from experienced users like you. Your input helps us prioritize improvements that make a real difference. Thanks again for being part of the HighLevel community — we’re excited to keep building with you! ### 11. Best **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** July 20, 2025 **What do you like best about HighLevel?** Automatización, campaña y soporte para solucionar el problema **What do you dislike about HighLevel?** Sometimes there is a delay and sometimes the system runs slowly. **What problems is HighLevel solving and how is that benefiting you?** Regarding event tracking, we ultimately escalate it to the highest level of the technical team. **Official Response from Jonathan Evans:** > Thank you for sharing your feedback and for highlighting our automation, campaigns, and support as the things you value most. We’re glad to hear that our team has been able to help resolve issues and support your goals. We appreciate you noting the occasional delays or slower system performance. Our engineering team is continuously working to improve speed and reliability, and your feedback helps us prioritize those efforts. It’s also great to know that our event tracking and escalation processes have met your needs. We’ll keep working to deliver an even smoother experience moving forward. Thanks again for being part of the HighLevel community! — The HighLevel Team ### 12. love ghl hoping to partner **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** May 04, 2025 **What do you like best about HighLevel?** ease of use service and the ability to adapt and the willingness to embrace and stay ahead omn cometition **What do you dislike about HighLevel?** clarity and the ability to connect with those outside the call center **What problems is HighLevel solving and how is that benefiting you?** my app **Official Response from Jonathan Evans:** > Thank you so much for taking the time to leave this review — we're thrilled to hear that GoHighLevel is delivering value for your agency and streamlining your lead gen efforts! It’s great to know you’re leveraging features like snapshots, centralized tools, and affordable multi-account access to simplify onboarding and campaign management. We’re also glad you’ve noticed our commitment to continuous updates and community-driven development — that feedback loop is core to our mission. We appreciate your note on the occasional glitches as well. As you mentioned, with our rapid growth came a few bumps, but we’re actively investing in platform stability, speed, and deeper QA to make sure your experience gets better every month. Thanks again for being a part of the HighLevel community — we’re here to support your growth every step of the way! ### 13. HighLevel delivers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software **Reviewed Date:** March 29, 2025 **What do you like best about HighLevel?** Every piece of software I need, all in one place. **What do you dislike about HighLevel?** Because there are so many facets to the software, it can be complicated to use **What problems is HighLevel solving and how is that benefiting you?** Marketing can be a complex process, between social media, blogging, websites, etc. HighLevel pulls all of these elements together to save you time and money. **Official Response from Jonathan Evans:** > Thank you for your feedback! We're thrilled to hear that HighLevel has helped streamline your marketing process by bringing all the tools you need into one place, saving you time and money. We understand that with so many features, it can sometimes feel complex, and we appreciate you sharing that. We're constantly working to make the platform more intuitive and user-friendly, and your feedback is invaluable in helping us improve the experience for all users. Thanks again for choosing HighLevel, and we look forward to continuing to support your marketing efforts! ### 14. Excellent for nurture & database management. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** June 02, 2025 **What do you like best about HighLevel?** Help suite, support and service levels are excellent **What do you dislike about HighLevel?** Knowing its capabilities that are available **What problems is HighLevel solving and how is that benefiting you?** Automation, less admin time **Official Response from Jonathan Evans:** > Thank you so much for sharing your feedback and for highlighting what you enjoy most about HighLevel! We're thrilled to hear that our help suite, support, and service levels are meeting your expectations and that you're seeing real benefits in automation and reduced admin time. That’s exactly the kind of impact we strive for. We also appreciate your note about challenges in knowing what capabilities are available. We’re actively working on improving visibility into our platform’s full feature set, and your comment reinforces the importance of that effort. In the meantime, we’d love to invite you to explore our updated in-app guides, webinars, and ongoing feature spotlight series to help uncover more tools that may support your goals. Thanks again for being a part of the HighLevel community! ### 15. HighLevel is a Game Changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda A. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about HighLevel?** HighLevel is a wonderful software that truly is an automation game charger. They are staying ahead of the curve with AI and all of its possibilities. They make the stress of multiple software's a thing of the past because everything is in one place. I will never use another software for my business. HighLevel's support team is great as well, they never make you feel like a burden when you have an issue. **What do you dislike about HighLevel?** The only downside is the features they don't have been hard to implement because the voting process to get them implemented is kind of confusing. Also, adding your ideas to the voting sheet is confusing. **What problems is HighLevel solving and how is that benefiting you?** HighLevel is solving my problem of having hundreds of browser tabs open daily. Everything is all in one place and easy to navigate and use. **Official Response from Chase Buckner:** > Thanks for the review and the feedback Amanda! Glad to hear you're digging all the new AI across the platform - we're just getting started! I'll be sure to pass along the feedback regarding the Ideas board. We use a third party for that, but we'll try to make it easier (or maybe just build it 😁). ### 16. Very comprehensive and in continuous development+ **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management **Reviewed Date:** May 11, 2025 **What do you like best about HighLevel?** very comprehensive and a lot of learning material **What do you dislike about HighLevel?** Very few things I don't like, to be honest, very satisfied. **What problems is HighLevel solving and how is that benefiting you?** Having the entire funnel integrated is the best for my profession. **Official Response from Jonathan Evans:** > Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you find HighLevel comprehensive and that the learning materials have been helpful to your journey. It’s especially great to know that having the entire funnel integrated is making a strong impact on your work — that’s exactly what we aim to provide for professionals like you. We truly appreciate your satisfaction and your support as we continue developing and improving the platform. If there’s ever anything you need or ideas you’d like to share, we’re always here to listen. Thanks again for being part of the HighLevel community! ### 17. Very good! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** April 20, 2025 **What do you like best about HighLevel?** The possibilities of creating a Funnel or landing page and CRM all in one **What do you dislike about HighLevel?** Little progress in terms of AI agents, it needs to be simpler with more possibilities to add knowledge bases. **What problems is HighLevel solving and how is that benefiting you?** I make my landing page with GHL **Official Response from Jonathan Evans:** > Thank you so much for the positive review! 🙌 We're glad you're enjoying the all-in-one power of Funnels, Landing Pages, and CRM with HighLevel. We hear you on the AI agents — more enhancements and flexibility around knowledge base integration are definitely on our roadmap. Appreciate your feedback and thanks for building with GHL! 🚀 ### 18. It's a great CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Luisa R. | Content Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about HighLevel?** It's very helpful to keep client information, marketing strategies, collect payments and manage a team all from one place. Allows us as an agency to keep all of our clients in one place as well as easily trouble shoot any issues they may have. It integrates easily with multiple apps like facebook, Instagram, google, etc **What do you dislike about HighLevel?** It gets glitchy at times, sometimes it takes way too long loading or simply fails to load. **What problems is HighLevel solving and how is that benefiting you?** It helps us easily set up a CRM for clients in our agency as well as manage our own leads and opportunities. Easily customizable to your needs. **Official Response from Chase Buckner:** > Thanks for the review Luisa! Glad to hear you're able to manage your agency and your clients with HighLevel! I'll pass the feedback on to the team as far as loading issues - we're hard at work improving the platform every day! ### 19. Enabled me to create my own website and update it whenever I feel like it. Fast and easy to learn. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about HighLevel?** I can call in for support whenever I need and it's easy to learn to navigate. **What do you dislike about HighLevel?** It would be nice to add in PayPal or wise as an option for payment in my website. **What problems is HighLevel solving and how is that benefiting you?** I can adjust my website and add in products, videos etc whenever I like on my own without needing a web designer to do it for me. **Official Response from Chase Buckner:** > Thanks for the review! You can definitely add PayPal forms in your website right now - connect with our team so we can help with that 👍 ### 20. High Level takes you to Higher Levels of Business **Rating:** 5.0/5.0 stars **Reviewed by:** Neil S. | Infusionsoft Certified Partner, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about HighLevel?** Its automation in many facets of business **What do you dislike about HighLevel?** So much to learn and keep up with developments its easy to miss new developments and releases **What problems is HighLevel solving and how is that benefiting you?** Integrates many facets on the business through one platform which means I need less apps to do more **Official Response from Jonathan Evans:** > Thank you for sharing your feedback on G2! We're thrilled to hear that HighLevel's automation features are helping streamline many aspects of your business. We completely understand that keeping up with new developments can be challenging — we're continuously working to improve communication around updates and releases to ensure you never miss out on new features. We appreciate your valuable input and are committed to making HighLevel even better for you! ### 21. New to GHL **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** May 05, 2025 **What do you like best about HighLevel?** Communication automations. I can set automated responses to go out when someone purchases or becomes a customer. **What do you dislike about HighLevel?** The learning curve. I would like training that I can do without being sold by another user. **What problems is HighLevel solving and how is that benefiting you?** GHL has made it easier for me to market the products and services I offer. The benefit is that I am able to reach more people in less time and with mimimal effort. **Official Response from Jonathan Evans:** > Welcome to the HighLevel community — and thank you for sharing your experience! We’re excited to hear that communication automations are already helping you connect with more customers efficiently. That’s exactly the kind of impact we aim to deliver. We also appreciate your feedback on the learning curve. You're not alone — and we’re actively working to improve our onboarding and education tools. In the meantime, we encourage you to check out our official Help Center, YouTube tutorials, and Free Support Facebook Group, which offer no-pitch, hands-on guidance designed to get you up to speed quickly. Thanks again for your review — we’re here to support you as you grow with HighLevel! ### 22. Full faith and regard for the holistic nature of what HighLevel offers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about HighLevel?** The compounded value of having everything all built-in. The ease of a simple interface with the complexity of a fully digital business infrastructure AND with scaling operations. Affordability! **What do you dislike about HighLevel?** So few things I can't recall at this particular time. Clearly, nothing that weighs heavy on me. **What problems is HighLevel solving and how is that benefiting you?** A well-rounded number of integral and practical business operations across many key departments. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that full faith and regard for the holistic nature of what highlevel offers. We’re committed to continuously improving your experience with HighLevel! ### 23. Highlevel changed my life! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** It helps me organize all of my business in one spot and has almost every feature I need **What do you dislike about HighLevel?** The only issue I'm having with high level is the need for a third party dialer software. Highlevel doesn't have the function to allow me to call someone add a third caller and then for the first caller to hang up and me be able to stay on the line with the third caller. when the original person i called hangs up it hangs up the entire conversation. **What problems is HighLevel solving and how is that benefiting you?** They are always adding new beneficial updates that help me streamline my business. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that highlevel changed my life!. We’re committed to continuously improving your experience with HighLevel! ### 24. Software has everything that you need to run your leads and communicate with your customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Bart D. | CEO/Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2025 **What do you like best about HighLevel?** The community of users gives lots of feedback and direction of what is working for their agency. **What do you dislike about HighLevel?** Sometimes new features are not ready to deploy but we work through them. **What problems is HighLevel solving and how is that benefiting you?** It's buying back time for me and my agency. **Official Response from Jonathan Evans:** > Thank you for taking the time to share your feedback with us! We're thrilled to hear that HighLevel is helping to save you time and that our community of users is providing valuable insights to help your agency thrive. We also appreciate your understanding when it comes to working through new features as they become ready. We're constantly striving to improve and ensure the latest features are stable and impactful for our users. Your feedback is crucial to our ongoing development, and we're excited to continue supporting your agency's growth! If you ever have suggestions or need assistance, don’t hesitate to reach out. We’re here to help. ### 25. Expensive. Forms have limited functionality and sometimes a lot of bugs. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** May 05, 2025 **What do you like best about HighLevel?** Range of functionality is great and reporting **What do you dislike about HighLevel?** Too many add-ons like with support. I had great support in the beginning now I need to pay for that. Would also be nice to have a pay-as-you-go sub-account option as the jump from 3 to paying full price for white-label is large when all I need to to do is add another client. **What problems is HighLevel solving and how is that benefiting you?** CRM management and automated comunications. **Official Response from Jonathan Evans:** > Thank you for your honest feedback — we really appreciate you taking the time to share both what’s working and where we can improve. We’re glad to hear you value the range of functionality and reporting tools, as well as the impact HighLevel is having on your CRM management and automated communications. We also hear your concerns clearly — especially around form functionality, support structure changes, and pricing flexibility for scaling. Your input is incredibly valuable, and we’re actively exploring ways to improve usability, reduce friction with add-ons, and offer more adaptable pricing models for growing agencies like yours. If you're open to it, we’d love to connect and dig a bit deeper into the form issues and potential workarounds to support your workflow today. Thanks again for being part of the HighLevel community — we’re here to grow with you. ### 26. So Versatile! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** July 16, 2025 **What do you like best about HighLevel?** You can white label it and customize it to fit your clients needs **What do you dislike about HighLevel?** Some processes are complex and not intuitive **What problems is HighLevel solving and how is that benefiting you?** Marketing to our database, it cuts down on busy work **Official Response from Jonathan Evans:** > Thank you for sharing your feedback! We’re so glad you’re enjoying the versatility of HighLevel, especially the ability to white label and customize the platform for your clients’ needs. We appreciate your note about some processes feeling complex—we’re always working to make the platform more intuitive and user-friendly, and your input helps guide those improvements. It’s great to hear HighLevel is helping you market to your database and reduce busy work. We love seeing our customers save time and focus on what matters most! Thanks for being part of the HighLevel community. — The HighLevel Team ### 27. by far the best marketing software. Just try it and see for yourself. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** March 30, 2025 **What do you like best about HighLevel?** Highlevel is constantly on the cuttung edge of AI services which allows me to resell it to small business's **What do you dislike about HighLevel?** There arent much downsides, they are constantly improving. **What problems is HighLevel solving and how is that benefiting you?** Streamlining my marketing services which allows me to scale a profitable SAAS business while actually providing real value **Official Response from Jonathan Evans:** > Thank you so much for your positive review! We're thrilled to hear that you value HighLevel’s cutting-edge AI services and that they help you offer valuable solutions to small businesses. It’s great to know that our continuous improvements are enabling you to scale your SAAS business and provide real value to your clients. We’re also grateful for your recognition of our efforts to constantly improve. We’re committed to keeping HighLevel on the forefront of innovation to better serve your needs and the needs of your clients. Thanks again for your feedback, and we look forward to supporting your continued growth! ### 28. Thankful! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate **Reviewed Date:** May 07, 2025 **What do you like best about HighLevel?** I'm thankful for the efficiency that High Level brings to my business. **What do you dislike about HighLevel?** The user interface isn't always intuitive. **What problems is HighLevel solving and how is that benefiting you?** Affordable solution to small business creation / start-up **Official Response from Jonathan Evans:** > Thank you so much for your kind words — we’re truly grateful to have you as part of the HighLevel community! It’s great to hear that the platform is helping bring efficiency and affordability to your business, especially as a startup. We appreciate your honest feedback about the user interface as well. Our product team is actively working on UI enhancements to make the experience even more intuitive and beginner-friendly — and input like yours helps guide those improvements. Thanks again for sharing your experience. We're excited to continue supporting you on your business journey! ### 29. High Level Changed my life... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about HighLevel?** I started using GHL a year ago and it has helped me grow my agency immensely!! Highly recommend! Its the best all in one software! Thank you GHL! **What do you dislike about HighLevel?** There are some glitches and bugs here and there but they are always constantly updating and improving! **What problems is HighLevel solving and how is that benefiting you?** Ai is a huge amazing integration for my own agency and for reselling to clients! **Official Response from Jonathan Evans:** > Thank you for sharing your experience. We appreciate your feedback and will continue striving to improve HighLevel. ### 30. Amazing All-In-One solution for agencies **Rating:** 5.0/5.0 stars **Reviewed by:** Nick P. | CEO, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about HighLevel?** Every major marketing tool in one platform **What do you dislike about HighLevel?** For many it's a steep learning curve, but if you're an agency that is used to making multiple systems talk together, it's a game changer. **What problems is HighLevel solving and how is that benefiting you?** marketing communications / unified messaging, AI conversations, landing pages, websites, funnels. **Official Response from Jonathan Evans:** > Thank you so much for the awesome review and for sharing your experience with HighLevel! 🎉 We're thrilled to hear that you're finding value in having all your key marketing tools unified in one platform — that’s exactly what we aim for. We definitely hear you on the learning curve, and it's something we're actively working to improve through enhanced onboarding, more guided tutorials, and AI-powered setup tools. That said, it’s great to see how quickly you've been able to unlock the potential of HighLevel for your agency. If there's ever anything we can do to support your journey or help make that curve a little less steep, our team is just a click away. Thanks again for being part of the HighLevel community — we’re grateful to have you with us! ### 31. Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Jay V. | CEO, President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2024 **What do you like best about HighLevel?** High Level support is the greatest support team of any software I've ever used ever. If you are lucky enough to get Kate as a support agent, you will never be disappointed she will always get the job done for you **What do you dislike about HighLevel?** Very little. They always put out the coolest features but they're only about 80% ready but then they make them amazing within 3 months. **What problems is HighLevel solving and how is that benefiting you?** High level was helping all of my customers succeed and improve in all aspects of their business processes. **Official Response from Chase Buckner:** > Thanks for the review Jay! I just posted it in our all-team channel, so safe to say you made Kate's day! ### 32. GHL is not only amazing, it's fun to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about HighLevel?** I love that it's basically a one stop shop! I also love the continuous developments! Always addressing needs and wants. **What do you dislike about HighLevel?** Supports aren't always updated when a new development or enhancement is added. **What problems is HighLevel solving and how is that benefiting you?** It keeps everything in one place and integration is much more intuitive for me when I don't have to remember where to go for what. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that ghl is not only amazing, it's fun to use!. We’re committed to continuously improving your experience with HighLevel! ### 33. The Best CRM/Marketing Tool I've Ever Used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about HighLevel?** Highlevel has allowed me to have everything I need to run my business under one software. No more jumping from one software to another to make everything function. **What do you dislike about HighLevel?** One of the downsides is the overwhelm of everything that is in GHL and how to use it all, especially for a newbie. I'm a visual learner so lots of how to videos would be helpful. **What problems is HighLevel solving and how is that benefiting you?** It's given me the ability to have everything I need to run my business under one umbrella. This has streamlined my work and saved me a lot of money. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that the best crm/marketing tool i've ever used. We’re committed to continuously improving your experience with HighLevel! ### 34. It does everything. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** That can do everything on a single platform and when you understand how it works, it can manage all the marketing and sales in here very well. **What do you dislike about HighLevel?** the fact that many things it does are limited, like questionnaires, WhatsApp, otherwise it's fine **What problems is HighLevel solving and how is that benefiting you?** The entire CRM allows me to manage it properly and add a thousand automations with sales. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that GHL is the best all-in-one marketing and automation tool in the market. We’re committed to continuously improving your experience with HighLevel! ### 35. all in one **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** March 29, 2025 **What do you like best about HighLevel?** automation, email (need to be improved) 95 % of the products are perfect. **What do you dislike about HighLevel?** they need to learn from other platform functionality and adapt them here **What problems is HighLevel solving and how is that benefiting you?** we can say they are solving 95 % of the problems they need to improve in different ways **Official Response from Jonathan Evans:** > Thank you for sharing your valuable feedback! We’re thrilled to hear that you find HighLevel’s automation and email features beneficial, and we appreciate you acknowledging that 95% of the products are perfect. We also appreciate your suggestion regarding learning from other platforms to adapt additional functionality. We’re continuously working to enhance our platform and take inspiration from the best practices in the industry to make HighLevel even more powerful. We’re committed to improving and are actively working on the areas where you’ve identified room for growth. Your feedback helps guide us as we continue to refine and expand our offerings. Thanks again for your insights, and we’re excited to continue supporting your success with HighLevel! ### 36. BEST CRM & AUTOMATION SaaS COMPANY **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** May 22, 2025 **What do you like best about HighLevel?** Automation AI Agents Whatsapp integration **What do you dislike about HighLevel?** Speed Rols & Persmissions Lack of flexibility **What problems is HighLevel solving and how is that benefiting you?** AI agents + sales **Official Response from Jonathan Evans:** > Thank you for taking the time to leave your feedback and for recognizing GoHighLevel as the “Best CRM & Automation SaaS Company” — we truly appreciate your support! We’re thrilled to hear that you're finding value in our automation tools, AI agents, and WhatsApp integration. Enabling businesses like yours to streamline communication and scale faster is exactly what we aim to do. We also want to acknowledge the areas you mentioned for improvement — platform speed, roles & permissions, and flexibility. These are top priorities for our Product and Engineering teams. We’re actively working on enhancements in these areas to improve performance, expand user role granularity, and give you more control across accounts. If you have any specific feature requests or workflow blockers, we’d love to hear from you directly at feedback@gohighlevel.com. Your insights help shape the future of our platform. Thanks again for being a part of the HighLevel community! ### 37. Insane capability at an insane price. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 01, 2025 **What do you like best about HighLevel?** Just the sheer amount of capability it gives me as an agency top provide services and solutions to my clients. **What do you dislike about HighLevel?** Some bugs, Some features not fully fleshed out. **What problems is HighLevel solving and how is that benefiting you?** Many Many problems for my clients, mostly providing websites and lead gen services. **Official Response from Jonathan Evans:** > Thank you for sharing your feedback and for your kind words about the capability HighLevel provides! We’re thrilled to hear that the platform has been instrumental in helping you deliver exceptional services to your clients. We also appreciate your honesty regarding some bugs and features that aren't fully fleshed out. We're constantly working on improving the platform, and your feedback is invaluable to us in identifying areas that need attention. Rest assured, our team is actively addressing these issues to ensure a smoother and more reliable experience for you and your clients. We’re excited to continue supporting your agency’s growth and success, and we’ll be sure to keep making improvements so that you can keep solving those important problems for your clients with even more ease! Thanks again for being a part of the HighLevel community! ### 38. I like the platform but the tech support could improve as not many know the basic platform features. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** that everything I need is in one place and that I can speak to a real person via zoom. If that was not available I wouldn't be part of this platform. **What do you dislike about HighLevel?** The university could have more tutorial videos about the features instead of having to look for them on YouTube. **What problems is HighLevel solving and how is that benefiting you?** I can do everything in one place. **Official Response from Jonathan Evans:** > Thank you for sharing your experience, We appreciate your feedback and will continue striving to improve HighLevel. ### 39. sales assistance **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** July 11, 2025 **What do you like best about HighLevel?** that the technical team is available 24/7 **What do you dislike about HighLevel?** that you have to read so much info in the articles **What problems is HighLevel solving and how is that benefiting you?** not sure right now since i still have no clients **Official Response from Jonathan Evans:** > Thank you for sharing your feedback on G2! We’re glad to hear you appreciate our 24/7 technical support team—we work hard to make sure help is always available when you need it. We understand that our help articles can feel information-heavy at times. Our goal is to make them as clear and concise as possible, so your input helps us continue improving our resources. We wish you the best as you work on building your client base, and we’re here to support you every step of the way so you can get the most out of HighLevel. — The HighLevel Team ### 40. what an excellent service and an asset to mankind **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** May 06, 2025 **What do you like best about HighLevel?** its great on every level i use it. to tie my shoes make me happy in the morning **What do you dislike about HighLevel?** i haven't found any dislikes yet its a really great service to have when you're having a business in harmony. **What problems is HighLevel solving and how is that benefiting you?** its soving how i tie my shoes and what mood i should be in for that day that im working on it. **Official Response from Jonathan Evans:** > Your review absolutely made our day — thank you! We're thrilled to hear HighLevel is not only helping you run your business in harmony but also brightening your mornings and, apparently, helping with your shoes too! 😄 On a more serious note, we're grateful to be part of your journey and so glad you're finding value across the board. If you ever need anything or have ideas to make your experience even better, we’re all ears. Thanks again for the kind words and energy — we’re lucky to have users like you in the HighLevel community! ### 41. The only Software your Small Business Needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** I love the flexibility of the overall system, and the excellent 3rd party API capabilities with various platforms. **What do you dislike about HighLevel?** It can, at times, be a robust and somewhat techy (but I like a challenge)! **What problems is HighLevel solving and how is that benefiting you?** GHL is helping to automate our marketing outreach abilities, and this allows me to speak with 'warm' leads and close more deals. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that the only software your small business needs!. We’re committed to continuously improving your experience with HighLevel! ### 42. An Amazing and Powerful Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** May 02, 2025 **What do you like best about HighLevel?** Having all necessary tools in one place. **What do you dislike about HighLevel?** Honestly nothing but I believe it can only get better. **What problems is HighLevel solving and how is that benefiting you?** I believe all agency management problem. lol **Official Response from Jonathan Evans:** > Thank you for the kind words and for sharing your experience — we love hearing that HighLevel is making agency management easier for you! It’s great to know you’re finding value in having all your essential tools under one roof. That’s exactly what we built HighLevel for — to simplify operations, save time, and help you scale. And we couldn’t agree more — things will only keep getting better from here. We’re grateful to have you in the HighLevel community and excited to keep supporting your growth! ### 43. Excellent Platform to Help Your Clients Do Well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** Continuing invocations of providing tools and services for ad agencies to help their clients get more customers/. **What do you dislike about HighLevel?** Some of the tech staff who make up information instead of saying, "I don;t know but I will research converse with my colleagues and get the right/correct answer to you" **What problems is HighLevel solving and how is that benefiting you?** Tools to help ad agencies help their clients **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that excellent platform to help your clients do well. We’re committed to continuously improving your experience with HighLevel! ### 44. Great all-in-one sales and marketing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction **Reviewed Date:** April 19, 2025 **What do you like best about HighLevel?** Very cost-effective for all the features that you get with it **What do you dislike about HighLevel?** Some of the features are quite complicated to use **What problems is HighLevel solving and how is that benefiting you?** sales and marketing for a construction business I work for **Official Response from Jonathan Evans:** > Thank you for your feedback! We're glad to hear you're finding HighLevel to be a cost-effective all-in-one solution for your sales and marketing needs—especially in the construction space. We understand some features can feel complex at first, and we’re continually working to make the platform more intuitive. If you ever need help, our support team and training resources are always here for you! 🚀 ### 45. Very easy to use out of the box **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** March 18, 2025 **What do you like best about HighLevel?** Very user friendly and easy to implement. I like the way it's organized. **What do you dislike about HighLevel?** It only has Meta and Viber, no Viber and Telegram capability for us to extend multiple channels. **What problems is HighLevel solving and how is that benefiting you?** It solved us streamline our leads to conversion process. Reporting is made easy with HighLevel. **Official Response from Jonathan Evans:** > Thank you for your feedback! We're glad to hear that you find HighLevel user-friendly and well-organized. We also appreciate your insights on areas for improvement. Expanding integrations is something we continuously evaluate, and we understand the importance of adding more channels like Telegram. If there are specific features or enhancements you'd like to see, feel free to share them with us—we're always looking to improve! Regarding occasional functionality issues, our team is committed to ensuring a smooth experience. If you ever encounter any problems, please don’t hesitate to reach out to support, and we’ll be happy to assist. Thanks again for your input—we truly value your thoughts! 🚀 ### 46. Just to love use this software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** All the intergrating the tools, funnels, the social emdia automation, the ai voice functions, the easy building function **What do you dislike about HighLevel?** The website templates, i coukd imagine templates like web flow could be a huge game changer for all agencys. And i also don't like to diffcult Phine number regulatory. **What problems is HighLevel solving and how is that benefiting you?** In the Price Point, the easy setups **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that just to love use this software. We’re committed to continuously improving your experience with HighLevel! ### 47. Simply the best all inclusive marketing software to manage your business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2025 **What do you like best about HighLevel?** There are so many things I like about GHL, from the incredible pricing, customer support and marketing automation feature set. Having over 20 years experience in using marketing automation software there simply is nothing better out there. **What do you dislike about HighLevel?** As it is still a very developing platform there are often changes happening which can mean some things don't work the way you are used to, but this is really a minor issue. **What problems is HighLevel solving and how is that benefiting you?** Helps me run my marketing agency with multiple clients. It makes it so easy to manage all these clients from one portal. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that GHL is simply the best all inclusive marketing software to manage your business. We’re committed to continuously improving your experience with HighLevel! ### 48. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2025 **What do you like best about HighLevel?** I think highlevels best feature is that it lets you connect a variety of complex steps together to create a awesome end result **What do you dislike about HighLevel?** The workflows could integrate with more platforms that would be nice kinda like zapier **What problems is HighLevel solving and how is that benefiting you?** It has given me many new things to help elevate my clients **Official Response from Jonathan Evans:** > We appreciate your feedback! It's great to hear that very good. We’re committed to continuously improving your experience with HighLevel! ### 49. How Gohighlevel is changing lives of clients, businesses and developers **Rating:** 5.0/5.0 stars **Reviewed by:** Waseem M. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2024 **What do you like best about HighLevel?** A complete package that a CRM can have and great value for businesses, Enhanced business process by automations and easy integrations with other software tools and packages, like inventory systems, finance, payroll and much more **What do you dislike about HighLevel?** Less often, but does have downtime of selected services some time **What problems is HighLevel solving and how is that benefiting you?** Integration with other softwares using REST API, so events on other softwares could be integrated with Gohighlevel to trigger proper automations to inform customers, business owners and get maximum benefits Informing customers about low inventory, from skuvault or shipstation, sending emails when gym clients got new deals etc ### 50. HighLevel is great with evolving their platform according to user requests. **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander W. | UX Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about HighLevel?** I like the variety of features, the possibilites, and the "aliveness" of the platform. What I mean is, in the year since I've been using it, there have been many improvements. Their Changelog is very active, in addition to the Ideas board. I've been generally pleased with their support team too. There's quite a bit you can make happen with the tools they have on offer. What keeps me around is knowing the platform will keep improving and that, if I'm lucky, some of the features to come will be major unlocks for problems we're trying to solve. **What do you dislike about HighLevel?** I dislike a couple minor things, like how the Conversation default view is set to "Unread" rather than "All". I disklike how email templates are not yet dynamic. I dislike how there aren't more specific workflow actions for the Twilio phone system. The main thing is the absence of specific features. **What problems is HighLevel solving and how is that benefiting you?** It's really the all-in-one communication tool that customers can access on the go with the app. Solves being able to nurture leads, and also track the source of the leads. More accurate Return on Ad Spend (ROAS) is a major benefit of the platform, because you can connect the source of the lead with the conversion rate, so companies know what campaigns are successful or not. The workflow automations are second to none, so almost any marketing, sales, or customer experience idea you have is possible to make a realitywith the current tools. If it's not, the Support Team encourages users to add requests to the Ideas board, which is a living ecosystem of ways to improve HighLevel. That's one of the core reasons I stick around, is because I know the team takes feedback into account and the platform is always evolving. EVOLUTION, LIVING, BREATHING, ORGANISM are words I associate with HighLevel. I would not be nearly as pleased if I didn't recognize all the improvement made in the year from 2023-2024. ## HighLevel Discussions - [HighLevel feels full of glitches and bugs for me, how are you getting it stable?](https://www.g2.com/discussions/highlevel-feels-full-of-glitches-and-bugs-for-me-how-are-you-getting-it-stable) - 1 comment, 1 upvote - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote - [Is HighLevel a CRM?](https://www.g2.com/discussions/is-highlevel-a-crm) - 1 comment, 1 upvote - [View HighLevel pricing details and edition comparison](https://www.g2.com/products/highlevel/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+12%3A17%3A16+-0500&secure%5Bsession_id%5D=e2baedb0-a7c3-4c25-b29f-2616e6edf38b&secure%5Btoken%5D=d291eafa3898d383c3fc5d5f5a10e0a8cdba3c777eb7d7b73fa7951d2687d326&format=llm_user) ## HighLevel Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [BoldTrail](https://www.g2.com/products/boldtrail/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Cloudflare One (SASE)](https://www.g2.com/products/cloudflare-one-sase/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GitHub Models](https://www.g2.com/products/github-models/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Launchpad](https://www.g2.com/products/canonical-ltd-launchpad/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [Mobiz](https://www.g2.com/products/mobiz/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## HighLevel Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Customer Support** - Case Management - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Email Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Consumer Intelligence** - Competitive Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name - Custom Domains - Customizable Forms - Customizable Branding - Customizable Templates **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards **Campaign Management** - Event / Webinar Marketing - Calendaring - Campaign Management - Workflow Management - Template Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Growth** - Site Analytics - Marketing Tools - E-Commerce - Hosting - Online Booking Tools - Website Analytics **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Social** - Social Campaigns - Social Media Advertising - Drip Campaigns - Multi-Campaign **Access** - Software Pairing - Browser Extension - Individual Download **Content** - Email Integrations - Content Management - Permissions - WordPress Tool - Design Management - Website Management - eCommerce Management - SEO Management - Website Integration - Social Media Integration - Third-Party Integrations **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Support** - Customer Support **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Shopping Cart - Online Store Builder - Real Time Editing - Multi-Language - Landing Pages/Web Forms - CRM - API - Activity Tracking - Generative AI - Alerts/Notifications - Visitor Tracking - Survey Builder - Auto Update - Widgets - AI Copilot - SSL Security - Data Import/Export - Customizable Fields - Activity Dashboard - Media Library - WYSIWYG Editor **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top HighLevel Alternatives - 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