--- title: HighLevel Reviews meta\_title: 'HighLevel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 651 reviews by the users' company size, role or industry to find out how HighLevel works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 651 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- ### HighLevel Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. [(155 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503741&qs=pros-and-cons#reviews) Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. [(138 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1500973&qs=pros-and-cons#reviews) Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. [(135 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501879&qs=pros-and-cons#reviews) Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. [(125 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501513&qs=pros-and-cons#reviews) Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. [(122 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501244&qs=pros-and-cons#reviews) Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. [(140 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503289&qs=pros-and-cons#reviews) Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. [(91 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503661&qs=pros-and-cons#reviews) Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. [(89 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503494&qs=pros-and-cons#reviews) Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. [(56 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503699&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. [(52 mentions)](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501956&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of HighLevel ##### 1. Features Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. [ See 155 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503741&qs=pros-and-cons#reviews) See Related User Reviews ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "if you can survive the learning curve which is very steep you can make money with this program" What do you like about HighLevel? Go high level is an extremely difficult program. This is because it integrates so many different types of marketing into one platform. It's taken me a ![Christian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian K.") CK Christian K. Small-Business (50 or fewer emp.) 4.0/5 "HighLevel Streamlines Email Campaigns, Automations, and Client Communication at Scale" What do you like about HighLevel? HighLevel provides an all-in-one platform for managing email campaigns, automations, and client communication at scale. As a marketing agency, we use ##### 2. Helpful Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. [ See 138 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1500973&qs=pros-and-cons#reviews) See Related User Reviews ![SATYAM S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SATYAM S.") SS SATYAM S. Small-Business (50 or fewer emp.) 5.0/5 "Seamless Dashboard, Effortless Automation" What do you like about HighLevel? I find HighLevel to be really great for managing everything from one dashboard, which includes my payments and outreach setup. The ease of building we ![Rich P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rich P.") RP Rich P. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Marketing Hub That Delivers" What do you like about HighLevel? Having everything digital marketing-related in one place is great. They also have some great support people, like Harismita N. that takes the time to ##### 3. Customer Support Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. [ See 135 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501879&qs=pros-and-cons#reviews) See Related User Reviews ![Rich P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rich P.") RP Rich P. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Marketing Hub That Delivers" What do you like about HighLevel? Having everything digital marketing-related in one place is great. They also have some great support people, like Harismita N. that takes the time to ![Christian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian K.") CK Christian K. Small-Business (50 or fewer emp.) 4.0/5 "HighLevel Streamlines Email Campaigns, Automations, and Client Communication at Scale" What do you like about HighLevel? HighLevel provides an all-in-one platform for managing email campaigns, automations, and client communication at scale. As a marketing agency, we use ##### 4. Feature Richness Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. [ See 125 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501513&qs=pros-and-cons#reviews) See Related User Reviews ![Rich P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rich P.") RP Rich P. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Marketing Hub That Delivers" What do you like about HighLevel? Having everything digital marketing-related in one place is great. They also have some great support people, like Harismita N. that takes the time to ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "if you can survive the learning curve which is very steep you can make money with this program" What do you like about HighLevel? Go high level is an extremely difficult program. This is because it integrates so many different types of marketing into one platform. It's taken me a ##### 5. Automation Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. [ See 122 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501244&qs=pros-and-cons#reviews) See Related User Reviews ![Holly D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Holly D.") HD Holly D. Small-Business (50 or fewer emp.) 3.5/5 "All-in-One Automation Powerhouse, But a Bit Overwhelming to Learn" What do you like about HighLevel? Everything is all in one place. Once you figure out how to use it all it's very easy to duplicate automation and workflows to get more work done faste ![Christian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian K.") CK Christian K. Small-Business (50 or fewer emp.) 4.0/5 "HighLevel Streamlines Email Campaigns, Automations, and Client Communication at Scale" What do you like about HighLevel? HighLevel provides an all-in-one platform for managing email campaigns, automations, and client communication at scale. As a marketing agency, we use ### 5 Cons or Disadvantages of HighLevel ##### 1. Learning Curve Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. [ See 140 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503289&qs=pros-and-cons#reviews) See Related User Reviews ![Rich P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rich P.") RP Rich P. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Marketing Hub That Delivers" What do you dislike about HighLevel? It can be overwhelming to pick up initially. ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "if you can survive the learning curve which is very steep you can make money with this program" What do you dislike about HighLevel? As I mentioned in the previous box go high level is extremely difficult to learn there's no easy way. If you took it and you only sold it as each indi ##### 2. Missing Features Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. [ See 91 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503661&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 5.0/5 "Flexibility and Affordability Make It Stand Out" What do you dislike about HighLevel? I wish the email marketing side had a few more features. ![Guillermo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guillermo R.") GR Guillermo R. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Marketing Platform for Agencies—Everything You Need in One Place" What do you dislike about HighLevel? Dashboard features are limited, and landing page conversion optimization can be challenging. ##### 3. Steep Learning Curve Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. [ See 89 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503494&qs=pros-and-cons#reviews) See Related User Reviews ![Rich P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rich P.") RP Rich P. Small-Business (50 or fewer emp.) 5.0/5 "All-in-One Digital Marketing Hub That Delivers" What do you dislike about HighLevel? It can be overwhelming to pick up initially. ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "if you can survive the learning curve which is very steep you can make money with this program" What do you dislike about HighLevel? As I mentioned in the previous box go high level is extremely difficult to learn there's no easy way. If you took it and you only sold it as each indi ##### 4. Not Intuitive Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. [ See 56 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503699&qs=pros-and-cons#reviews) See Related User Reviews ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Mid-Market (51-1000 emp.) 5.0/5 "if you can survive the learning curve which is very steep you can make money with this program" What do you dislike about HighLevel? As I mentioned in the previous box go high level is extremely difficult to learn there's no easy way. If you took it and you only sold it as each indi ![Josh R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Josh R.") JR Josh R. 5.0/5 "Versatile Automation Tool, Needs Intuitive Enhancements" What do you dislike about HighLevel? I find HighLevel not intuitive, and it takes a lot of time to run a bit of trial and error before things work right. It feels like a mediocre cafeteri ##### 5. Poor Customer Support Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. [ See 52 mentions ](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1501956&qs=pros-and-cons#reviews) See Related User Reviews ![Piyush M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Piyush M.") PM Piyush M. 5.0/5 "Comprehensive CRM with Stellar Support" What do you dislike about HighLevel? I think the support system could be really strong when it comes to building websites and all. There should be someone who is a specialist to actually ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 1.5/5 "Support Needs Major Improvement—Wrong Info and Abrupt Call Ending" What do you dislike about HighLevel? On the outboarding call, the guy is telling me info that I am pretty sure was wrong and then just hung up on me when I questioned him. ![Bryan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bryan P.") BP Bryan P. Partner & Chief Operating Officer Small-Business (50 or fewer emp.) 4/28/2026 "Seamless CRM Setup with Exceptional Support" 4.5/5 What do you like best about HighLevel? I like how easy it was to set up HighLevel and how their onboarding specialist worked with me to answer all of my questions right off the bat. It's a very clean CRM system that helps us stay organized with all of the people we need to talk to. HighLevel also made me join a Zoom right after signing up, where I could speak to someone who answered the three or four questions I had. This allowed me to set up all of my opportunity boards, making onboarding much easier. Review collected by and hosted on G2.com. What do you dislike about HighLevel? There is currently nothing that we dislike about HighLevel. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? HighLevel is a clean CRM system that helps us stay organized by tracking all the prospects in our pipeline. Review collected by and hosted on G2.com. Show More Response from Chase Buckner of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12707357/official_response/edit) Thanks for the review Bryan! Glad to hear you took advantage of the Live Zoom Onboarding. Be sure to try out the new AI Studio vibe builder - it's insane! Validated ReviewerIncentivizedSource: G2 invite ![Bill B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bill B.") BB Bill B. Chief Executive Officer Mid-Market (51-1000 emp.) 2/22/2026 "if you can survive the learning curve which is very steep you can make money with this program" 5/5 What do you like best about HighLevel? Go high level is an extremely difficult program. This is because it integrates so many different types of marketing into one platform. It's taken me about a year to get to the point where I can actually use it. And I am still a novice. This should be a university course that is taught for credit just like you have Adobe fully integrated into the university system. There's no way to start using this program easily. It takes way more than a month just to figure things out if you have a lot of time on your hands. I'm not stupid. But I feel stupid when I use go high level. My advice, fine someone who teaches this and go step by step and try to learn only the tools that you think you can make money with in the beginning. After you've gotten a couple of clients then when your monthly not and UT NUT is covered can you begin to try to learn some of the other things to add on. That is my honest evaluation of the program you will not find as money tools in one place for such a small amount of money anywhere else. I'm still spending at least 500 or more dollars on other programs that are mostly to create artwork and videos but at least I know that my $200 is well spent with go high level Review collected by and hosted on G2.com. What do you dislike about HighLevel? As I mentioned in the previous box go high level is extremely difficult to learn there's no easy way. If you took it and you only sold it as each individual tool then maybe people wouldn't know so much about the fact that all the tools are together and it would be easier mentally to wrap your head around the fact that you can do anything with this program Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? I now have a AI assistant that answers my telephone and can schedule meetings bearing in mind that I haven't begun to advertise yet. But that alone without anything else makes the program worth the money that I'm paying. And the fact that I can turn around and sell it to someone else or a hundred someone else's makes the ability for expansion and revenue generation solid. Review collected by and hosted on G2.com. Show More Response from Chase Buckner of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12392953/official_response/edit) Thanks for the candid review Bill! Glad to hear you're up and running and that Voice AI is delivering solid ROI already. Rest assured we're hard at work to make the platform more intuitive and easy to get into. If you ever need anything, we're just a live Zoom away! Validated ReviewerSource: Organic MN Mik N. Currently Painter... Soon to be AI Solutions Consultant Small-Business (50 or fewer emp.) 12/5/2025 "The best motivating feeling is growing every day towards becoming more of what you are capable of." 5/5 What do you like best about HighLevel? I am a 53 year old male and I am a complete novice to AI and GHL, and it has taken me more than a few months to get my head around the things that I have needed to do to be able to provide a SAAS to my first client. I have really enjoyed the learning curve and really seeing how someone can utilize AI through a platform as expansive as GHL to help businesses to actually benefit from the service in many ways. I am still drinking too much coffee and scratching my head often. During these moments I have found the GHL support team invaluable. In particular Krishna Nair was able to somehow speak my process language and cleared up many things in just 1 call. Really.... I am so grateful to Krishna because he was patient and seemed to understand where and why i was stuck in each situation I asked about. He seamlessly helped me through all of them while explaining why it is done that way. Thanks Krishna and GHL for the new experience and journey and help getting to where I am. Review collected by and hosted on G2.com. What do you dislike about HighLevel? Nothing to dislike yet. I just need more guidance and tutoring to learn, grow and become more efficient Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? As I am a novice everything seems to be on a higher difficult scale than easy for the moment. I guess GHL has helped me to understand that I need to "focus and fail quickly (which has been happening a lot) Because the faster I fail and learn, the quicker i will succeed" Review collected by and hosted on G2.com. Show More Response from Jonathan Evans of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12053025/official_response/edit) Thank you for sharing your experience—this was great to read! We’re so glad HighLevel has supported you on your learning journey and helped you build confidence as you get your first SaaS client up and running. It’s especially wonderful to hear that Krishna Nair was able to provide patient, clear guidance when you needed it most. We’ll be sure to pass along your kind words to him. Thanks for being part of the HighLevel community—we’re excited to continue supporting your growth! Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 8/3/2026 "A Complete All-in-One Package That Makes Marketing Easy" 5/5 What do you like best about HighLevel? It's the complete package. Nice to have everything all in one space. Easy to add accounts and market to potential clients. Review collected by and hosted on G2.com. What do you dislike about HighLevel? Not for the beginner. Can be intimidating. I believe short little explainer videos under each tool that a user can review similar to a 'how-to' for what you're seeing on the page. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? Instead of 14 different subscriptions to API together, it's all here, one price. Review collected by and hosted on G2.com. Show More Response from Jonathan Evans of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-13202501/official_response/edit) Thank you! Current UserValidated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 4/28/2026 "Fantastic All-in-One Platform for Streamlining Marketing, Sales, and Client Management" 4/5 What do you like best about HighLevel? Its all-in-one approach is fantastic. It helps streamline marketing, sales, and client management by centralizing the tools needed to run campaigns, track leads, and automate follow-up. Review collected by and hosted on G2.com. What do you dislike about HighLevel? Because it does so much, the platform can feel overwhelming at times. There can be a learning curve, and some areas are not as intuitive as they could be, especially when setting up more advanced automations or workflows. It’s powerful, but it can take time to fully understand and use efficiently. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? It solves the challenge of managing leads, marketing, automation, and client communication across different systems. It helps centralize everything, which saves time, improves efficiency, and makes it easier to keep campaigns and workflows organized. Review collected by and hosted on G2.com. Show More Response from Chase Buckner of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12701061/official_response/edit) Thanks for the review! Glad to hear you're digging the expansive tool kit. Have you played with Ask AI yet? It does an awesome job of helping to know what to work on next! Current UserValidated ReviewerSource: Organic ![CJ P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CJ P.") CP CJ P. Founder Small-Business (50 or fewer emp.) 4/30/2026 "Robust, Feature-Rich Tool That’s Well Worth It" 5/5 What do you like best about HighLevel? High level offers a robust amount of options and services. It’s an incredible tool once you learn how to use it. Great buy for the money Review collected by and hosted on G2.com. What do you dislike about HighLevel? The initial learning curve can be quite steep and occasionally frustrating but I find that it’s well worth the effort Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? It has helped scale our agency and enabled us to help our clients in innumerable ways. The CRM tools, chat bots, agents and more are incredible! Review collected by and hosted on G2.com. Show More Response from Chase Buckner of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12724321/official_response/edit) Thanks for the review CJ! Glad you're enjoying the tool set. Sounds like you've already tapped to Voice and Chat AI - wait till you see what comes next! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Frederic H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frederic H.") FH Frederic H. Software Developer Small-Business (50 or fewer emp.) 4/30/2026 "Versatile Tool with Room for Improvement" 3/5 What do you like best about HighLevel? I like HighLevel because it's an all-in-one tool that combines functionalities I usually need separate tools for. The e-mail automations are especially useful, allowing us to reach customers more easily with features like DRIP campaigns and automated reminders when they open emails. I also appreciate that as they continue to add better workflows, it's reducing my need to integrate with other tools like N8N. Review collected by and hosted on G2.com. What do you dislike about HighLevel? The UI is often buggy, and lots of features are half-baked. It's a bit complex at first. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? HighLevel provides a single place to store customers and automations, reducing the need for multiple tools. Its email automation helps reach customers easily with DRIP campaigns and reminders. Review collected by and hosted on G2.com. Show More Response from Chase Buckner of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12722741/official_response/edit) Thanks for the thoughtful and balanced review Frederic. We really appreciate it. 🙏 We’re glad the all-in-one approach and email automation features (like DRIP campaigns and reminders) are helping you simplify your stack and reach customers more effectively. That’s exactly what we’re aiming for. We also hear you on the UI and complexity. Those are areas we’re actively investing in to make the experience more intuitive and reliable as we continue to expand functionality. Your feedback helps us prioritize what matters most for sure. Thanks again for being part of the community! Validated ReviewerIncentivizedSource: G2 invite ![Christian E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christian E.") CE Christian E. Owner Small-Business (50 or fewer emp.) 12/11/2025 "Unmatched Customization and Flexibility in CRM" 5/5 What do you like best about HighLevel? I appreciate that this CRM allows us to fully tailor the experience for each user. It starts as a blank slate, giving us the flexibility to implement the changes we need. The customizable user interface also helps make the time spent using it more enjoyable. Also they have world class customer support. Review collected by and hosted on G2.com. What do you dislike about HighLevel? The SaaS level comes with a high price tag. While it does allow for complete customization of the selling features, the cost can be quite steep, especially if you are just starting out as a CRM agency. Additionally, although setting the price is straightforward, managing those settings can be challenging. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? The main issue that HL addressed for us was automation. Setting up automation with HL is straightforward and much easier to manage and implement than with Keap. Additionally, HL handles calendar appointments far better than most other CRMs. Review collected by and hosted on G2.com. Show More Response from Jonathan Evans of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12079644/official_response/edit) Thank you for the thoughtful review! We’re glad to hear that the flexibility, customization, and automation capabilities are delivering real value for your team — especially compared to other platforms. It’s also great to know our support team has made a positive impact on your experience. We understand that pricing at the SaaS level can feel significant, particularly for newer agencies. We’re continuously working to enhance value and simplify management so scaling feels more seamless. We appreciate you being part of the HighLevel community! — The HighLevel Team Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") AC Verified User in Consulting Small-Business (50 or fewer emp.) 5/5/2026 "Useful Built-In CRM for Calls & Texts, but Needs More Integrations" 3.5/5 What do you like best about HighLevel? The CRM they built in is very useful for handling text and phone calls at this price level, being able to communicate with customers directly through the dashboard makes a huge difference and saves me using external services. Review collected by and hosted on G2.com. What do you dislike about HighLevel? Could have more integrations, wish they had more apps available to work with existing systems, dashboard UI can be a little clunky at times but it gets the job done. The invoices and sales page feature is somewhat confusing to wire together the products with the settings but I'm glad to have it. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? CRM and outreach to our small business clients, SMS and phone enrichment of conversations Review collected by and hosted on G2.com. Show More Response from Jonathan Evans of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12756568/official_response/edit) Thank you for taking the time to share such detailed feedback. We’re glad to hear the built-in CRM is helping you manage calls and text conversations directly inside the platform—it’s great to know that it’s saving you time and reducing the need for external tools. We also appreciate your honest notes around integrations and the UI. We understand that flexibility and ease of use are important, especially when connecting existing systems, and feedback like this helps guide ongoing improvements to both the interface and integrations ecosystem. It’s great to hear HighLevel is supporting your CRM and outreach needs for small business clients through SMS and phone-based communication. We really appreciate you sharing your experience. Current UserValidated ReviewerIncentivizedSource: G2 invite ![Sam J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam J.") SJ Sam J. CEO + Coach Health, Wellness and Fitness Small-Business (50 or fewer emp.) 1/31/2026 "All-in-One Solution with Room for UI Improvement" 4/5 What do you like best about HighLevel? I appreciate that HighLevel provides an all-in-one experience which keeps me more organized and keeps the cost reasonable. As a small business owner, having to pay for multiple different tools can get very expensive, so this combination offers a great solution. I also find the automations incredibly useful, allowing processes to happen more seamlessly without the need for as much manual oversight and prevents things from falling through the cracks. This is particularly beneficial for managing onboarding, email marketing campaigns, and post-purchase signup campaigns without needing additional integration tools. Review collected by and hosted on G2.com. What do you dislike about HighLevel? I found the user interface to be a bit overwhelming and confusing at first but was able to pick it up quickly with guided tutorials. I also don't love how restrictive the landing page/website builder is. Lastly, I wish it had more AI integration. Review collected by and hosted on G2.com. What problems is HighLevel solving and how is that benefiting you? HighLevel provides an all-in-one experience, keeping everything organized and cost-effective. It reduces manual work with automations for onboarding and email campaigns, ensuring nothing gets missed. Review collected by and hosted on G2.com. Show More Response from Chase Buckner of HighLevel [Editedit](https://www.g2.com/survey_responses/highlevel-review-12287110/official_response/edit) Thanks for the feedback Sam! Glad to hear you've been able to consolidate your tech stack to keep operating costs down. Love that you're digging Workflows as well (my favorite part of the platform too!). Rest assured that continued refinement of the interface is our top priority, and more AI is being added every day. Hopefully you already have Voice AI set up to answer calls when you can't. It's such a powerful way to stop prospects from going on to call your competitors. 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