--- title: HighLevel Reviews meta_title: 'HighLevel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 648 reviews by the users' company size, role or industry to find out how HighLevel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 648 scale: '5' date_modified: '2026-07-18' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # HighLevel Reviews **Vendor:** HighLevel **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 648 ## About HighLevel HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ## HighLevel Pros & Cons **What users like:** - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. (155 reviews) - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. (138 reviews) - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. (135 reviews) - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. (125 reviews) - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. (122 reviews) - Ease of Use (110 reviews) - Automation Features (102 reviews) - Business Growth (98 reviews) - Centralized Management (94 reviews) - Integrations (88 reviews) **What users dislike:** - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. (140 reviews) - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. (91 reviews) - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. (89 reviews) - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. (56 reviews) - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. (52 reviews) - Difficult Learning (47 reviews) - Limited Features (45 reviews) - Overwhelming Experience (45 reviews) - Not User-Friendly (42 reviews) - Bugs (33 reviews) ## HighLevel Reviews ### 1. Support is a joke **Rating:** 1.0/5.0 stars **Reviewed by:** David D. | Director of Marketing and Technology, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about HighLevel?** It has a lot of useful features such as the zapier like automation. **What do you dislike about HighLevel?** Support is non existent. Even if you are paying for the agency level account. Unless you pay even more support will not respond to serious issues for days. We've been dealing with issues with the main phone number, they assigned us when we signed up, not being able to receive calls for 3 days now with zero response from support. **What problems is HighLevel solving and how is that benefiting you?** Mainly new customer management. When the phones work it's okay. When they don't work no support to fix them. **Official Response from Chase Buckner:** > Thanks for the feedback David. I'm sorry to hear we let you down. We do have 24/7 live Zoom support at speakwith.us/success - can you hop on with us there so we can help? ### 2. Game changing **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen A. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** The fact you have most of what you need it one place. **What do you dislike about HighLevel?** The invoicing is not very good, its hopless in formatting. **What problems is HighLevel solving and how is that benefiting you?** solving my CRM issues ans database management **Official Response from Jonathan Evans:** > Stephen A., we truly appreciate your amazing feedback! It's great to hear that our platform is a game changer for your business. We’re committed to continuously improving your experience with HighLevel! ### 3. The best platform that exists **Rating:** 5.0/5.0 stars **Reviewed by:** Michael D. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** The automation capabilities and custom values, as well as integration **What do you dislike about HighLevel?** That is does not connect and integrate with more apps or softwares! **What problems is HighLevel solving and how is that benefiting you?** Streamlining all of our clients business operations **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that GHL is the best platform that exists. We’re committed to continuously improving your experience with HighLevel! ### 4. Good Potential. We haven't used it to its full capacity yet. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Design **Reviewed Date:** April 28, 2025 **What do you like best about HighLevel?** I like the marketing features and phone integration **What do you dislike about HighLevel?** I haven't yet figured out how to connect calendars for project management. We currently use Trello and would like to integrate trello with Highlevel **What problems is HighLevel solving and how is that benefiting you?** managing communications on one dashboard **Official Response from Jonathan Evans:** > Thanks so much for your review — we’re glad to hear you’re enjoying the marketing tools and phone integration! It’s great to know HighLevel is already helping streamline your communications into a single dashboard. Regarding your calendar and Trello integration needs: while native Trello support isn’t available just yet, many users connect tools like Trello using Zapier, Make (formerly Integromat), or custom webhooks. We’d be happy to walk you through setup options or help explore workflow alternatives that match your project management needs. Our support and onboarding teams are here to help you unlock more of the platform’s potential — feel free to reach out anytime. Thanks again for being part of the HighLevel community! — The HighLevel Team ### 5. Amazing customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management **Reviewed Date:** May 09, 2025 **What do you like best about HighLevel?** Like the user friendly access to creating funnels, membership, etc. **What do you dislike about HighLevel?** Not experienced anything yet -- it has great experience so far. **What problems is HighLevel solving and how is that benefiting you?** It has helped solve domain integrations and figuring out workflow. **Official Response from Jonathan Evans:** > Thank you so much for the great review! We’re thrilled to hear that you’re enjoying the platform and finding it user-friendly for building funnels, managing memberships, and navigating workflows. We’re especially glad to know our customer service has made a strong impression — that’s exactly the experience we aim to deliver every day. It’s also great to hear that domain integrations and workflow setup have become easier with HighLevel. If you ever run into questions or want to explore advanced features, our team is here to support you every step of the way. Thanks again for being part of the HighLevel community — we’re excited to keep growing with you! ### 6. It's an Operating System for Your Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about HighLevel?** It's truly an Operating System for Your Business! **What do you dislike about HighLevel?** I wish it had a more powerful Form Builder. **What problems is HighLevel solving and how is that benefiting you?** It allows me to build marketing systems for my clients. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that it's an operating system for your business!. We’re committed to continuously improving your experience with HighLevel! ### 7. A Real Pleasure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about HighLevel?** Automated Responses and Forms. But Forms in particular. And Lets not for get Its Duplicate Ability! Where one can duplicate templates, emails, forms etc. **What do you dislike about HighLevel?** I cant really say at this stage. Maybe something will come to mind later on, but I cant say I can think of something at this time. **What problems is HighLevel solving and how is that benefiting you?** The ability to present Courses, truly solve my problem at this time. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that a real pleasure. We’re committed to continuously improving your experience with HighLevel! ### 8. For Indian users it might seem a bit pricey. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about HighLevel?** I love that we can integrate multiple things with ease. **What do you dislike about HighLevel?** A lot of these "Free" add-ons in the marketplace don't actually get added on even when you install and add the api key. Some of the add=ons are awfully glitchy. **What problems is HighLevel solving and how is that benefiting you?** It's easy to schedule tours, visits, classes through the calendar integration. Messages can be scheduled in bulk, responses can be adjusted as necessary. **Official Response from Andrew Madruga:** > Thanks for sharing your experience! We're glad you find the integrations and scheduling features useful. We understand the frustration with some marketplace add-ons and are always working to improve stability. Your feedback is valuable, and we’ll continue refining the platform to enhance user experience. We would love to get a more in depth understanding of what happened in your particular case. Please send more details to; andrew@gohighlevel.com. ### 9. Marketing Automations & Customer Engagement In One **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 23, 2025 **What do you like best about HighLevel?** Automation workflows, CRM and Social Planner **What do you dislike about HighLevel?** Not much to dislike but could do with a way to rearrange layout to my liking. **What problems is HighLevel solving and how is that benefiting you?** Solving the issue of keeping your customers engaged with your offers and easily communicating with them. **Official Response from Jonathan Evans:** > Thank you so much for taking the time to leave this thoughtful review! We're thrilled to hear that you're finding value in HighLevel's automation workflows, CRM, and Social Planner — keeping customer engagement strong is exactly what we aim for. We also appreciate your feedback regarding layout customization; it’s a great suggestion and something we’ll pass along to our product team for consideration. It’s great to know that HighLevel is helping you stay connected with your customers and streamline communication. We're excited to continue supporting your growth! Thanks again for being part of the HighLevel community. ### 10. I like it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** All in one. Highly customizable. Like object oriented coding. **What do you dislike about HighLevel?** Please remove the 10% ad spend thin from your ad manager so I can switch away from uphex without dealing with 10% higher CPL. Internal notifications can be super delayed sometimes. Up to a full day. Sometimes texts take a while to send or they send but appear out of order on the client phone. **What problems is HighLevel solving and how is that benefiting you?** Everything **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! We’re committed to continuously improving your experience with HighLevel! ### 11. Powerfully productive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** Organization and delivery of tools is on point **What do you dislike about HighLevel?** Often there is a time delay whether at login or scrolling through. I tend to rename you SlowLevel. **What problems is HighLevel solving and how is that benefiting you?** Efficiency **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that GHL is such a powerfully product for your business. We’re committed to continuously improving your experience with HighLevel! ### 12. Ilyas W. Was the best Customer Service Agent I had in a very long time **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about HighLevel?** GHL is efficient and ever-evolving to keep up with the pace of tech advances. **What do you dislike about HighLevel?** I don't dislike anything. The fact that I can't always keep up with the advances is not a bad thing. I needed help to maximize the possibilities. GHL reminded me that although I have these great tools, I need a team to grow and scale. **What problems is HighLevel solving and how is that benefiting you?** All in one business tool. Mass cmmunication and personliztion as well as product delivery ( courses) **Official Response from Chase Buckner:** > Thanks for the review Stephanie! I'm glad to hear Ilyas did such a great job. I'll be sure to share this with the team, which will make his day for sure! ### 13. Its great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** March 29, 2025 **What do you like best about HighLevel?** i like highlevel because it is an all in one system **What do you dislike about HighLevel?** i dislike how features are added to highlevel ui that do not workl and are placed there fore future use. **What problems is HighLevel solving and how is that benefiting you?** I've been in fitting from the fact that it's an affiliate program that I can make money at **Official Response from Jonathan Evans:** > Thank you for your valuable feedback! We're glad to hear that you enjoy HighLevel as an all-in-one system and that the affiliate program has been beneficial for you. We also appreciate your input regarding features in the UI that are not yet functional. We understand how this can be frustrating, and we’re working hard to ensure that all features are fully functional before being added to the platform. Your feedback helps us improve and prioritize what's important for users like you. Thanks again for sharing your experience, and we look forward to continuing to support your success with HighLevel! ### 14. great product but comes with a learning curve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting **Reviewed Date:** March 13, 2025 **What do you like best about HighLevel?** Highlevel contains everything in one place **What do you dislike about HighLevel?** Learning curve and slightly difficult to get up and running. **What problems is HighLevel solving and how is that benefiting you?** social media management **Official Response from Jonathan Evans:** > Thank you for your honest review, there! We’re glad you see the value in HighLevel, and we acknowledge that great product but comes with a learning curve. If there’s anything we can do to enhance your experience, let us know! ### 15. Thanks **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** CRM and ai features. Social Platform api is helpful too. **What do you dislike about HighLevel?** Browser lag is am issue. NOt much more to add here, thanks. **What problems is HighLevel solving and how is that benefiting you?** Communications and payment processing. **Official Response from Andrew Madruga:** > We appreciate your feedback. It’s great to hear that you’re finding value in our CRM, AI features, and social platform integrations. We understand that browser lag can be frustrating, and we’re always working on performance improvements. If you have any specific concerns, feel free to reach out to andrew@gohighlevel.com—I would love to get to know some more of these issues in depth, so we can direct you through the proper support channels. ### 16. High Level Can Do Everything! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul G. | Internal Sales Rep, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about HighLevel?** High Level is great at multitasking, plus it integrates into all of our systems. We use it every day, as its simplicity makes using the interface feel natural. **What do you dislike about HighLevel?** There tends to be consistent lagging issues and sometimes the WAVV dialer won't sync with High Level. **What problems is HighLevel solving and how is that benefiting you?** High Level is the brains and foundation of our success currently. It is good at serving as a CRM. **Official Response from Chase Buckner:** > Thanks for the review Paul! Glad to hear you're digging HighLevel 👍 We're pumped to help take your business to new heights! ### 17. Wonderful experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** Super fast response and helpful instructions. **What do you dislike about HighLevel?** There's no downside I can think of so far. **What problems is HighLevel solving and how is that benefiting you?** Helping me and others learn and implement new Ai tools. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that wonderful experience. We’re committed to continuously improving your experience with HighLevel! ### 18. Unmatched All-in-One Platform at the price point! **Rating:** 5.0/5.0 stars **Reviewed by:** Paige B. | Founder & Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about HighLevel?** Oh goodness, I like that it's all-in-one and the team has a relentless drive for innovation so it's always improving. I also love that at the heart of its feature set are communication and automation which is essential for any business these days. When you look at similar tools in the space, at similar price points, one of the key features that stands HighLevel apart is unified inbox, and particularly the use of two-way SMS. Similar platforms in the space allow for only one-way SMS, or do not touch the functionality at all. The customer support, while backed up at times, is truly great for a company growing as fast as theirs. Just the other day I was able to jump on a zoom call with a support rep and get my question answered. I use HighLevel daily and have shifted to building exclusively in this platform for our clients. **What do you dislike about HighLevel?** If I had to choose something I dislike about the platform, it would be the fact that the "desktop" version of the platform isn't mobile-friendly. This means you are limited to the functionality in the mobile app. Other tools like systeme.io work flawlessly on all mobile devices, so you truly can run your business from anywhere (but I'm not switching just for that). Many people are bothered by the learning curve. But I'm not. Anything worth mastering takes time and attention. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solves the problem of having to duct tape a bunch of tools together or rely on 3rd party tools to combine all your data and information. It's one place for everything. ### 19. GHL makes business easy. EVERYTHING you need to run any type of online business, all in one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 11, 2025 **What do you like best about HighLevel?** Automations, Tracking, Customer Journey and the constant updates **What do you dislike about HighLevel?** Cost of the emails, sms's and Ai features **What problems is HighLevel solving and how is that benefiting you?** I can run both parts of my agency (the high-ticket and the low ticket side) from one place and link them together in the back-end. **Official Response from Jonathan Evans:** > Thank you for your fantastic feedback! We're thrilled to hear that HighLevel is making business easier for you and that our automations, tracking, and customer journey features are helping you run your agency seamlessly. We also appreciate your input on the costs related to emails, SMS, and AI features — we’re always working to improve and provide more value. We're excited to continue supporting your business growth and providing updates that help you link all parts of your agency in one place. Thanks for being part of the HighLevel community! ### 20. Property & Coaching **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2025 **What do you like best about HighLevel?** Everything is in one place, it is customisable and affordable for small businesses, **What do you dislike about HighLevel?** Too many features that takes a non-marketing person a long time to figure out what the fundamental setup is to start their business. Maybe there should be pre-configured packages that make integration with domains etc easier. **What problems is HighLevel solving and how is that benefiting you?** Automation is key to free up my time **Official Response from Jonathan Evans:** > Thank you for your honest review, We’re glad you see the value in HighLevel, and we acknowledge that property & coaching. If there’s anything we can do to enhance your experience, let us know! ### 21. Every minute not using GHL is costing you time and money! **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick A. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about HighLevel?** After DECADES of patching tools together I have finally found a tool that does it all. Seriously. Everything a small business needs from a website to texting to making appointments to collecting monday to gathering company reviews. All in a single software package. As an agency owner, convincing my clients to use GHL is very easy. They save money on several subscriptions. And they can spend more time working ON their business not IN (the tech) of their business. Note: I've been at this game since 1998. There isn't a CRM I havent used so I have high bar to be impressed. GHL has flown over that bar, done a back handspring and stuck the landing. Way to go! **What do you dislike about HighLevel?** This isn't a dislike but more of a reminder that comes with all software. There are a lot of features in there. If you try to use every feature or jump on every change they release (and they release a lot of changes) you are going to get overwhelm and frustrated. Focus on the 2-3 minimum features you need to get revenue flowing in your business. Then dip into the other features little by little. **What problems is HighLevel solving and how is that benefiting you?** As an agency this is very easy solution to deploy. I can create model CRM snapshots and easy replicate them as we onboard each client. Plus it's very easy to get a new instance up and running if I'm on the phone with a new client that just paid. It's built for agencies. ### 22. HighLevel | The Best Marketing & Business Software Out There **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew G. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about HighLevel?** I've only been using HighLevel for about a year now, and it has been the most helpful tool within my business, hands-down. The amount of features it has, the ideas and improvements process, and their ability to develop user focused enhancements really showcases how much they care about their customers. Their company is the definition of a wildly efficient positive feedback loop. Love GHL. **What do you dislike about HighLevel?** Their lower level support could be slightly more educated on the technical side of things, but other than that I have nothing I dislike about HighLevel. **What problems is HighLevel solving and how is that benefiting you?** I find that HighLevel is most useful when it comes to the Idea to Implementation process. I can have an idea for a new business, marketing strategy, or software tool, and have it created within HL in just a few days. I use it a lot to build new sites, automations, pipelines, and standalone products to help market my business. ### 23. A very comprehensive platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** March 31, 2025 **What do you like best about HighLevel?** The automations that allow me to improve and streamline processes. **What do you dislike about HighLevel?** Its integration with the WhatsApp API does not allow us to use the WhatsApp we already have and work with. **What problems is HighLevel solving and how is that benefiting you?** It solves automation problems and saves time in tedious processes. **Official Response from Jonathan Evans:** > Thank you so much for taking the time to leave a review! We're thrilled to hear that HighLevel's automation features are helping you streamline processes and save time on repetitive tasks — that’s exactly what we aim for. We also appreciate your honest feedback regarding the WhatsApp API integration. We understand how important it is to use your existing WhatsApp number, and this is something our product and partnerships team is actively exploring as we continue to expand our integrations and improve usability. Your insights help us grow, and we’re grateful for your support as we build a better experience every day. If you ever need assistance or want to share more feedback, our team is always here to listen. ### 24. Best marketing software I've ever encountered in my career **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2025 **What do you like best about HighLevel?** Workflows are powerful and glue everything together. GHL keeps getting useful updates. **What do you dislike about HighLevel?** The communities function needs a lot of work. I would like to see who registered for events in communities, as an example. **What problems is HighLevel solving and how is that benefiting you?** Delivering amazing end-to-end marketing solutions for our clients. **Official Response from Jonathan Evans:** > Thank you for your valuable feedback! We're thrilled to hear that you find the workflows powerful and that you appreciate the continuous updates we’re rolling out. It’s great to know HighLevel is helping you deliver end-to-end marketing solutions for your clients. We also appreciate your thoughts on the communities function. We understand how important it is to have features like event registration visibility, and we’re actively working on improvements in this area. Your input is crucial in helping us prioritize features that will better serve your needs. Thanks again for sharing your experience, and we look forward to bringing you even more helpful updates in the future! ### 25. Incredible software that I love to use and recommend! **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about HighLevel?** I love how integrated the entire platform is and evolves to be. They dev team is top notch. The leadership team is unbelievable and champion all their users and are actively involved with HighLevel. HighLevel has helped me generate millions in sales. **What do you dislike about HighLevel?** It's hard to say anything that I dislike about HighLevel, but if I have to say something, it would be that there are so many feature updates, like on a weekly basis that it can feel daunting to learn and master them all. **What problems is HighLevel solving and how is that benefiting you?** It literally has solved most all software problems I had and that was piecemealing all the softwares I was using and made it easy to use and is intuitive for me. ### 26. The Operating System...That All Agency's, Digital Creatives, and Small Businesses need! **Rating:** 5.0/5.0 stars **Reviewed by:** Ann Marie W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2024 **What do you like best about HighLevel?** I've been an entreprenuer since 1999, and was an early adopter of implementing online booking for my hair salon, about 20 years ago. It's not common that hairstyling and stacking software for professions live in the same space. However, my business road lead me down the path of utilizing several software platforms to automate many of my business tasks before automation was a "thing". What I can share with you is that, over the years...with one salon software company, as a small business I had spent $10,000+ on seperate software modules, and only in the end left them because they always promised upgrades, but the upgrades would never come. My use of High Level are many. I use it for both of my family "mom & pop" businesses. Salon & an Auto Repair Garage. Next, I am a business consultant and Coach...and HighLevel has, in my professional opinion, everything you would need as a coach because you can build courses & even build a community. After using HighLevel for about 6 months, I did cancel ever other software that I was previously using. This did have a nice financial year benefit to cutting down on costs. I'd have to say that my favorite things about the platform are: >The speed in which they build or improve features >They have weekly zoom meetings for what's going on with internal product launches >Support - They offer chat, or live Zoom support And by far, my favorite thing yet has been attending their LIVE EVENTS. They are about EDUCATION, and not PITCHING. The owners are at the events and are so down to earth. And the Facebook Community is just a deep well of like-minded people. I've experienced my annual costs paying for themselves rather quickly within my own salon business, because, if I had to suggest which would be my FAVORITE solution/feature it would be the Missed Call Textback. I have peace of mind, knowing that if I miss a call, then the easy to set up automation, will send a text back to the potential new customer. Basically, in a nutshell, I'm a professional that uses Highlevel on every level. In my business and as a business. What you can digitally do with HighLevel is only limited to your imagination. The value for the price really doesn't seem equally matched for all that they provide, but I'm glad they do. **What do you dislike about HighLevel?** Only once in awhile a ticket gets handled by too many support reps, inside the ticket system, but I haven't ever experienced HighLevel not getting to the bottom of things. And the other thing I dislike is...not finding HighLevel sooner! **What problems is HighLevel solving and how is that benefiting you?** Saves my business time, and has helped to improve my customer's experience. ### 27. Using Highlevel since 2018 I believe, wouldnt go back. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** Save time with integrations, templates and simple autiomations **What do you dislike about HighLevel?** Many glitches / bugs especially with translations in Finnish. **What problems is HighLevel solving and how is that benefiting you?** All-in-one solution **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! We’re committed to continuously improving your experience with HighLevel! ### 28. Knee deep **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** All-in-one platform for all things online marketing. **What do you dislike about HighLevel?** Some parte don't seem homologated, lack of customization in translating widgets. **What problems is HighLevel solving and how is that benefiting you?** Reach **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! ### 29. Overall very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2025 **What do you like best about HighLevel?** It is very easy to use and easy to navigate. **What do you dislike about HighLevel?** The only thing that I don't like is sometimes it takes time to load. **What problems is HighLevel solving and how is that benefiting you?** It is beneficial, especially in sales. **Official Response from Jonathan Evans:** > Thank you for the kind words! We're glad to hear you're finding HighLevel user-friendly and helpful for your sales efforts. 🚀 We appreciate the feedback on load times — our team is actively working on performance improvements to keep things running smoothly. Thanks again for being part of the HighLevel community! ### 30. Marshall was AMAZING! **Rating:** 5.0/5.0 stars **Reviewed by:** Tommie W. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about HighLevel?** I love everything about go highlevel! We can make cold calls, social media, email campaigns, text messages, and access to an app on the go! **What do you dislike about HighLevel?** I wish that I can chat with our team via the browser and app like slack. **What problems is HighLevel solving and how is that benefiting you?** Having everything in one place! Saves me and our team sooooo much time. I use it everyday. I legit love GHL! It is genius! I love the customer service accessibility! Sometimes that can make or break a software! You all rock! **Official Response from Chase Buckner:** > Thanks for the awesome review Marshall! Glad to hear having all the tools you need in one place is saving you and your team time. Internal team chat is definitely on the Ideas board so be sure to give that an upvote so we can make it happen! ### 31. not bad - high potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** simple and new features are added as needed. unfortunately i have no time to dive deep as much as needed. I still see a lot of potential and will continue exploring for my business and strategies. **What do you dislike about HighLevel?** some knowledge is necessary and sometimes it takes a while to troubleshoot **What problems is HighLevel solving and how is that benefiting you?** all in one place **Official Response from Jonathan Evans:** > Thank you for your honest review, We’re glad you see the value in HighLevel, and we acknowledge that not bad - high potential. If there’s anything we can do to enhance your experience, let us know! ### 32. HighLevel is the ultimiate shed for digital tools! **Rating:** 5.0/5.0 stars **Reviewed by:** Jake S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about HighLevel?** HighLevel solves these primary problems—multiple software, passwords, payments, and risk of integration issues. Having all these features; websites, funnels, calendars, forms, surveys, CRM, automation, and more and more simplifies a small business tech deck, learning curve, and monthly investment. **What do you dislike about HighLevel?** HighLevel isn't flawless. When you first purchase HighLevel its overly exciting, overwhelming and not overly helpful. HL provides all the articles in Support, videos on Youtube, but not an easy A through Z of the basics. Really feels like you purchase it and you're on your own. Now I don't hold HL personally accountable for this BECAUSE they do so much, they are always innovating from member voting, and it's a lot... but if that were offered for the basic... it would be a big win. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps business and agency owners not need multiple software to run their online business. ### 33. Great tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 24, 2025 **What do you like best about HighLevel?** Versatility and the opportunity to offer my services through the platform. I think it's a gold mine for any marketing agency. **What do you dislike about HighLevel?** Interface design........................ **What problems is HighLevel solving and how is that benefiting you?** Website **Official Response from Jonathan Evans:** > Thank you for the great review! We’re thrilled to hear that you see HighLevel as a “gold mine” for marketing agencies — that’s exactly what we’re here for. Your feedback on the platform’s versatility and service potential means a lot to our team. We also appreciate your note about the interface design. We're continuously working on UI/UX improvements, and feedback like yours helps guide our priorities. Thanks again for being part of the HighLevel community — we’re excited to support your continued growth! — The HighLevel Team ### 34. Business scaling with systems **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 24, 2025 **What do you like best about HighLevel?** features and ability to integrate with many platforms. Huge resource library **What do you dislike about HighLevel?** Improving customer support will be helpful **What problems is HighLevel solving and how is that benefiting you?** creating systems, and automating forms and workflows **Official Response from Jonathan Evans:** > Thank you for your thoughtful feedback! We're thrilled to hear that HighLevel’s feature set, integrations, and extensive resource library are helping you build systems and automate your workflows — that’s exactly what we’re here for. We also appreciate your note on customer support. Improving the support experience is a top priority, and your input helps us continue to raise the bar. We're actively investing in team expansion, training, and response systems to better serve you. Thanks again for being part of the HighLevel community — we’re excited to keep supporting your growth journey! ### 35. im still having a lot of problems learning the platform **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about HighLevel?** all the common apps all in one make it easy to stay in one platform **What do you dislike about HighLevel?** pricing for a canadian business is a bit steep **What problems is HighLevel solving and how is that benefiting you?** keeping all the apps together in one platfrom is a cool idea. and i really like the automations. but they are difficult to learn **Official Response from Jonathan Evans:** > Thank you for sharing your feedback! We’re glad to hear that you find having all your essential apps in one place helpful for streamlining your workflow. We understand that learning a new platform can come with challenges, and we’re here to support you every step of the way! Our team offers a variety of resources, including tutorials, webinars, and customer support, to help you get the most out of HighLevel. Regarding pricing, we appreciate your perspective as a Canadian business, and we’re always looking for ways to provide value for our users. If there’s anything specific we can do to assist you, please don’t hesitate to reach out—we’re happy to help! ### 36. Alias great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Charles F. | Director Of International Marketing and Remote Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2025 **What do you like best about HighLevel?** Great customer service and love the options that are available. Great service **What do you dislike about HighLevel?** A bit confusing and lots of information to learn about. However if you're looking for a good place to start your business. This is where to go **What problems is HighLevel solving and how is that benefiting you?** Automation **Official Response from Chase Buckner:** > Thanks for the review Charles! Glad you're digging the 24/7 live support - I've passed your feedback to the team so rest assured you've made a lot of people's days 👍 - Chase ### 37. It was a great experience and easy going **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about HighLevel?** You can connect with clients/leads using different via, it is a beneficial CRM **What do you dislike about HighLevel?** Multiple downtimes! Sometimes they have improved but they are very frequently **What problems is HighLevel solving and how is that benefiting you?** Was very helpful and has everything together, helps to communicate and has a record of it **Official Response from Jonathan Evans:** > Thank you for taking the time to share your feedback! We're glad to hear that you find HighLevel beneficial for connecting with clients and leads, and that our all-in-one CRM helps streamline communication and record-keeping. We understand that downtimes can be frustrating, and we sincerely apologize for any inconvenience this has caused. While we have made improvements, we remain committed to enhancing our platform’s stability and performance to ensure a seamless experience for all users. Your feedback is invaluable in helping us improve, and we truly appreciate your support. If there’s anything specific we can assist you with, please don’t hesitate to reach out! 🚀 ### 38. Great all in one tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning **Reviewed Date:** April 08, 2025 **What do you like best about HighLevel?** I like that Everything I need is in one place. **What do you dislike about HighLevel?** The learning curve is steep and the support process is long. **What problems is HighLevel solving and how is that benefiting you?** it has eliminated the need to have multiple softwares **Official Response from Jonathan Evans:** > Thank you for your feedback and for sharing what you love about HighLevel! We're thrilled to hear that having everything in one place has made a positive impact on your workflow. We completely understand that the learning curve can be a challenge at first, and we’re continuously working to improve the support process to ensure quicker, more effective resolutions. Your insights are invaluable as we strive to make the platform even better. Please don’t hesitate to reach out if you need any further assistance — we’re here to help! ### 39. A all to one software. A great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services **Reviewed Date:** April 03, 2025 **What do you like best about HighLevel?** You can do almost everything on one platform and they have a great customer service **What do you dislike about HighLevel?** Survey forms often don't work and there is no option of saving during filling the surveys **What problems is HighLevel solving and how is that benefiting you?** CRM **Official Response from Jonathan Evans:** > Thank you so much for your kind words and positive feedback! We’re thrilled to hear that you’re enjoying the all-in-one capabilities of HighLevel and that our customer service has been a strong point in your experience. Empowering our users with a unified platform and strong support is exactly what we aim for. We also really appreciate you sharing the constructive feedback regarding survey forms. We understand how important it is to have a smooth, reliable experience — especially with tools like surveys. Your note about saving progress while filling out forms is a great suggestion, and we’ll be sure to pass it along to our product team for consideration. Thanks again for being a part of the HighLevel community! ### 40. Very robust value package **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 07, 2025 **What do you like best about HighLevel?** It offers so many features for the price **What do you dislike about HighLevel?** Sometime a little buggy and the learning curve is large **What problems is HighLevel solving and how is that benefiting you?** It handles ALL our communication and marketing needs in one place! **Official Response from Jonathan Evans:** > Thank you for your feedback! We're thrilled to hear that HighLevel is providing great value with all-in-one communication and marketing solutions. We understand that the learning curve can be steep and we’re actively working to improve platform stability. Your input is invaluable, and we’ll continue refining HighLevel to ensure a seamless experience. Thank you for choosing HighLevel! ### 41. Complete and complicated **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about HighLevel?** That everything can be done from the same place, it has many resources to be able to do it, **What do you dislike about HighLevel?** Support, I think there should be Spanish support via chat with people. **What problems is HighLevel solving and how is that benefiting you?** Automation, concentration of customer relationship in one place, overall ease of use **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that completa y complicada. We’re committed to continuously improving your experience with HighLevel! ### 42. Go High Level: A Game-Changer for Streamlining and Scaling Digital Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Rob A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about HighLevel?** The combination of pricing and features. **What do you dislike about HighLevel?** I don't have enough time to use all the features to their fullest. **What problems is HighLevel solving and how is that benefiting you?** Go High Level solves my problems by centralizing operations, automating workflows, and streamlining lead management. It improves customer relationship management, enhances campaign performance, and offers scalability for agencies, all while reducing costs by integrating multiple tools into one platform. **Official Response from Chase Buckner:** > Thanks for the review Rob! Glad to hear you're digging HighLevel so far, and glad to hear you've been able to save money by consolidating everything into HighLevel 👍 ### 43. One of the best marketing platforms for agencies. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 26, 2025 **What do you like best about HighLevel?** Ability to re-sell products from the Marketplace **What do you dislike about HighLevel?** Steep learning curve. It gets overwhelming with the amount of features **What problems is HighLevel solving and how is that benefiting you?** Scalability **Official Response from Jonathan Evans:** > Thank you for the great review and for highlighting GoHighLevel as one of the best marketing platforms for agencies — we’re thrilled to be part of your growth journey! We’re especially glad to hear that the ability to resell Marketplace products has been valuable for your business. Empowering agencies with scalable tools is exactly what we’re here to do. We also hear you on the learning curve. With a platform as feature-rich as HighLevel, it can feel like a lot upfront — and we’re actively working on more guided onboarding, in-app training, and simplified workflows to make that ramp-up smoother. Thanks again for your feedback — and for choosing HighLevel as your agency’s growth partner! — The HighLevel Team ### 44. not so easy **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Market Research **Reviewed Date:** April 24, 2025 **What do you like best about HighLevel?** All included, this what I like.......... **What do you dislike about HighLevel?** I'm desapointing about the repotr of emailing campaign. **What problems is HighLevel solving and how is that benefiting you?** Report of emailing campaign. **Official Response from Jonathan Evans:** > Thank you for taking the time to share your feedback. We're glad to hear that you value the all-in-one nature of HighLevel — we designed it to simplify and unify the tools marketers rely on most. We’re sorry to hear you’re disappointed with the email campaign reporting. We understand how important clear, actionable data is when measuring campaign performance, and your feedback is valuable. Our product team is actively working on improving reporting features to offer deeper insights and a more user-friendly experience. If you're open to it, we’d love to connect directly to understand more about your needs and how we can help. Your input plays a key role in helping us improve. Thanks again for being part of the HighLevel community. ### 45. Love all the features it has **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Photography | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** I love the community. They can interact, leave questions, images ecc. **What do you dislike about HighLevel?** That it is not in spanish, and in the membership courses the students can not leave a comment if they are watching the lessons in their cellphone. **What problems is HighLevel solving and how is that benefiting you?** bots, community, courses all in one. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that you love all the features GHL has to offer. We’re committed to continuously improving your experience with HighLevel! ### 46. Best CRM I've ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 02, 2025 **What do you like best about HighLevel?** Go High Level is the most comprehensive CRM I've ever used. **What do you dislike about HighLevel?** Sometimes workflows have bugs (If/Else conditions). **What problems is HighLevel solving and how is that benefiting you?** Overall marketing, setting appointments, managing the sales team, etc. **Official Response from Jonathan Evans:** > Thank you so much for your fantastic review and for calling GoHighLevel the most comprehensive CRM you've ever used — we truly appreciate your support and kind words! We're thrilled to hear how HighLevel is helping streamline your marketing, appointment setting, and sales team management. That’s exactly the kind of impact we strive for. We also appreciate your feedback regarding workflow bugs in If/Else conditions. Our product team is actively improving workflow reliability, and we’d love to hear more about your specific experience so we can fine-tune and resolve any hiccups. Feel free to reach out to our support team or drop us a note — we’re here to help! Thanks again for being part of the HighLevel community. ### 47. Incredibly powerful all-in-one CRM + Marketing + Automation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jason X. | Legal Operations Specialist and Junior Corporate Counsel, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2024 **What do you like best about HighLevel?** I like that HighLevel has all the CRM, marketing (including email marketing) and workflow automation features that I need in one tightly integrated system. Their customer support system is always the best I've ever had the pleasure of dealing with in any SaaS platform. **What do you dislike about HighLevel?** The AI Chatbot feature isn't that great. I need to use another, purpose-built AI chatbot platform instead. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel for myself as well as for my clients. It centralises all the key functionality of running a marketing function for my clients' businesses into one platform so it's very very easy to manage. HighLevel also solves my clients' paintpoints of having to pay for multiple different softwares (e.g. Hubspot, Mailchimp, Zapier etc.) by having all that functionality in one platform with one fee. ### 48. Exceptional services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** I have used it for 6 months now and it's the most complete CRM I know. **What do you dislike about HighLevel?** Only the pricing of various services is still a bit high. **What problems is HighLevel solving and how is that benefiting you?** Automating email marketing and online reputation management for my clients has been a game changer. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that GHL has given you such an exceptional services. We’re committed to continuously improving your experience with HighLevel! ### 49. love the platform helping me to become a successful onwer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** Everything it's the best software ever today. **What do you dislike about HighLevel?** there isn’t too much to dislike except some things you cant do on the $97 plan **What problems is HighLevel solving and how is that benefiting you?** its solving a lot of problems for me with the easy access to so much to make money **Official Response from Jonathan Evans:** > Thank you for sharing your experience! We appreciate your feedback and will continue striving to improve HighLevel. ### 50. Great all around software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2025 **What do you like best about HighLevel?** It is an all-in-one solution for marketing agencies **What do you dislike about HighLevel?** The messaging tab lacks some features. And texting is sometimes rather slow **What problems is HighLevel solving and how is that benefiting you?** All the problems that would arise not having software for these things I do. The list is too long. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that great all around software. We’re committed to continuously improving your experience with HighLevel! ## HighLevel Discussions - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote - [Is HighLevel a CRM?](https://www.g2.com/discussions/is-highlevel-a-crm) - 1 comment, 1 upvote - [Why less options for funnel and website section?](https://www.g2.com/discussions/why-less-options-for-funnel-and-website-section) - 1 comment, 1 upvote - [View HighLevel pricing details and edition comparison](https://www.g2.com/products/highlevel/reviews?page=13§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+12%3A30%3A48+-0500&secure%5Bsession_id%5D=9078d348-911c-45ec-acfe-ce702e683b03&secure%5Btoken%5D=f750dd1144fbe7fa90cf637b1ae810eb1d1e2d95edf084c0549fc063866da1d3&format=llm_user) ## HighLevel Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [BoldTrail](https://www.g2.com/products/boldtrail/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Cloudflare One (SASE)](https://www.g2.com/products/cloudflare-one-sase/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GitHub Models](https://www.g2.com/products/github-models/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Launchpad](https://www.g2.com/products/canonical-ltd-launchpad/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [Mobiz](https://www.g2.com/products/mobiz/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [Wazzup](https://www.g2.com/products/wazzup-wazzup/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## HighLevel Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized **Messenger** - Sequencing - AI - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Customer Support** - Case Management - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards **Campaign Management** - Event / Webinar Marketing - Calendaring **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Growth** - Site Analytics - Marketing Tools - E-Commerce - Hosting **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Campaigns - Social Media Advertising **Access** - Software Pairing - Browser Extension - Individual Download **Content** - Email Integrations - Content Management - Permissions - WordPress Tool **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Support** - Customer Support **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Automation - SMS Marketing** - AI SMS **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top HighLevel Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 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