--- title: HighLevel Reviews meta_title: 'HighLevel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 651 reviews by the users' company size, role or industry to find out how HighLevel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 651 scale: '5' date_modified: '2026-08-10' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # HighLevel Reviews **Vendor:** HighLevel **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 651 ## About HighLevel HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ## HighLevel Pros & Cons **What users like:** - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. (155 reviews) - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. (138 reviews) - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. (135 reviews) - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. (125 reviews) - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. (122 reviews) - Ease of Use (110 reviews) - Automation Features (102 reviews) - Business Growth (98 reviews) - Centralized Management (94 reviews) - Integrations (88 reviews) **What users dislike:** - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. (140 reviews) - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. (91 reviews) - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. (89 reviews) - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. (56 reviews) - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. (52 reviews) - Difficult Learning (47 reviews) - Limited Features (45 reviews) - Overwhelming Experience (45 reviews) - Not User-Friendly (42 reviews) - Bugs (33 reviews) ## HighLevel Reviews ### 1. Ben’s Amazing Guidance Made High level Easy to Start Building With **Rating:** 5.0/5.0 stars **Reviewed by:** Sherry P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2026 **What do you like best about HighLevel?** Ben was amazing! He walked me through the platform, and now I feel confident about starting to build my business. He also helped me decide which of the three businesses would be best to run on High level. **What do you dislike about HighLevel?** I wish there were more AI integrations for the Social Media Marketing part. **What problems is HighLevel solving and how is that benefiting you?** Helping me build my Agency businesses. **Official Response from Chase Buckner:** > Glad to hear you had a great experience with Ben Sherry! ### 2. Powerful, All-in-One Platform with Integrated Tools **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle S. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about HighLevel?** powerful tools, all integrated in one platform **What do you dislike about HighLevel?** a little complicated to use, there's a steeper learning curve. **What problems is HighLevel solving and how is that benefiting you?** Integration of multiple tools I use for my business, automation, ease of access **Official Response from Chase Buckner:** > Thanks for the review Kyle! Glad to hear you've been able to consolidate tools into one integrated experience! Hopefully you're playing with Voice AI and Conversation AI as well - we're seeing both of those products take off! ### 3. Unified CRM with Powerful Automation Features **Rating:** 4.0/5.0 stars **Reviewed by:** Karthick P. | GTM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2026 **What do you like best about HighLevel?** GHL CRM is unified CRM with marketing automations features to manage Leads, pipelines, emails, SMS, WhatsApp and workflows seamlessly Automation is the first approach with powerful workflows **What do you dislike about HighLevel?** Steep learning curve its take some time to understand workflows, triggers and settings UI/UX consistencies and limited native reporting **What problems is HighLevel solving and how is that benefiting you?** Many tools rely on different tools for different outbound approached separately for CRM Management, Email and SMS funnel, calendars and Automations **Official Response from Jonathan Evans:** > Thank you for your thoughtful review! We’re glad to hear that the unified CRM and automation-first approach are helping you manage leads, pipelines, and multi-channel communication seamlessly. Bringing CRM, email, SMS, WhatsApp, calendars, and workflows together is exactly what we aim to simplify. We also appreciate your honest feedback regarding the learning curve, UI/UX consistency, and reporting. We’re continuously working to improve usability and expand native reporting capabilities to make the platform even more intuitive and powerful. Thanks for being part of the HighLevel community! — The HighLevel Team ### 4. All-in-One Marketing Platform for Agencies—Everything You Need in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Guillermo R. | Lead Ads Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about HighLevel?** An all-in-one marketing platform built for agencies. Landing pages, call tracking, email, social media, ads—you name it. Everything you need in one place. **What do you dislike about HighLevel?** Dashboard features are limited, and landing page conversion optimization can be challenging. **What problems is HighLevel solving and how is that benefiting you?** Building client funnels, automations, SMS marketing, email marketing, Meta Conversions API integrations, and reporting. **Official Response from Jonathan Evans:** > Thank you for your review! We’re glad to hear that HighLevel is serving as a true all-in-one platform for your agency — from funnels and automations to SMS, email marketing, and Meta Conversions API integrations. Bringing everything together in one place is exactly what we aim to do. We also appreciate your feedback about dashboard features and landing page optimization. Insights like this help us continue improving reporting depth and conversion tools to better support agency growth. Thanks for being part of the HighLevel community! — The HighLevel Team ### 5. The All-In-One Platform That Actually Does What Every Other "Solution" Claims To Do... but doesn't. **Rating:** 5.0/5.0 stars **Reviewed by:** Michelle B. | Real Estate Agent, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about HighLevel?** I love that it has everything I need for my real estate business. for less than the same price that I was paying for a robust website platform and hosting. I now have everything for my business in one platform. Also the customer support is next level. **What do you dislike about HighLevel?** There is so much to HighLevel that I am always learning and going down many rabbit holes. Nothing to dislike but it does take some time to set things up if you want a little fancier automation. But that being said the support is great at walking you through it all. I think the only problem is me over complicating things. **What problems is HighLevel solving and how is that benefiting you?** Keeping track of all of my clients and inquiries. Making sure I don't miss any appointments. Robust fast website, automated marketing for socials that I can let someone else run for me. Everything about my business now is looking so much more professional, just wait until I implement new automations. This allows me to spend more face time with my clients, which is why I love real estate is working with the people. **Official Response from Jonathan Evans:** > Thank you so much for sharing your experience with HighLevel! 🌟 We’re thrilled to hear that our all-in-one platform has helped you run your real estate business more efficiently and professionally — and all at a better value than your previous setup. It’s great to know that our customer support team has been there to help you explore new features and set up your automations. We understand HighLevel is a powerful toolkit, and it can feel like there’s a lot to discover — but we love that you’re diving in and making it work for your business. We’re especially happy that you’re seeing benefits like smoother client tracking, no missed appointments, and more time for face-to-face connections with your clients. That’s exactly the kind of impact we aim for. We can’t wait to see how your upcoming automations take things to the next level! 🚀 — The HighLevel Team ### 6. Change my life bringin new opportunities to create my entrepreneurship **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos A. | CEO - CO FOUNDER, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** Easy to do business Easy to use Amazing automations So easy to integrate with other platforms with many API functions **What do you dislike about HighLevel?** Missing Custom Objectts we need it Is difficult to manage opportunities using automation, you can find a specific opportunity **What problems is HighLevel solving and how is that benefiting you?** All in one platform who let me create amazing and tailor journeys to my customers. Also i have created an app that runs over HL is amazing **Official Response from Jonathan Evans:** > Thank you for your honest review, there! If there’s anything we can do to enhance your experience, let us know! ### 7. Awesome Customer Service Reps!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. William T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about HighLevel?** The all-in-one functionality—it’s a total game-changer for consultants like myself who need to streamline marketing, sales, and client management. From automated workflows to pipeline tracking and client communication, HighLevel brings everything under one roof. But what truly stands out is how intuitive and scalable the platform is. Whether I’m onboarding new clients, sending follow-up emails, or building out a lead generation funnel, I can do it all without needing 10 different tools. It saves me time, reduces costs, and boosts my operational efficiency. HighLevel doesn't just support my business—it empowers it to grow faster and smarter. **What do you dislike about HighLevel?** Truthfully, how could you dislike GHL? The company allows you to make a profit from their great invention. **What problems is HighLevel solving and how is that benefiting you?** I learned how to create automations from Ronak G. As with all GHL reps, they are elite, knowledgeable, and dependable representatives. **Official Response from Jonathan Evans:** > Thank you so much for the incredible feedback! We’re thrilled to hear that HighLevel is helping you streamline your consulting operations and consolidate your tools into one scalable, efficient platform. It’s especially rewarding to know that features like automated workflows, pipeline tracking, and client communications are making a measurable impact on your business growth. We also truly appreciate your kind words about our support team—and we’ll be sure to pass your shoutout along to Ronak G. and the rest of the crew. We pride ourselves on delivering elite, reliable service, and it means a lot to know that’s been your experience. Thanks again for taking the time to share your success—we’re honored to be part of your journey! ### 8. Empowers Anyone to Offer AI Services with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** SZABOLCS M. | sole proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2025 **What do you like best about HighLevel?** It is capable of providing a wide range of services, you don't have to be an IT expert to provide AI services to customers. **What do you dislike about HighLevel?** I can't answer that yet, I have relatively recent experiences. **What problems is HighLevel solving and how is that benefiting you?** It is capable of providing a wide range of services, you don't have to be an IT expert to provide AI services to customers. **Official Response from Jonathan Evans:** > Thank you for sharing your experience and for highlighting how HighLevel makes it easy to offer AI and digital services without needing deep technical expertise — that’s exactly what we strive for! We’re thrilled to hear you’re finding the platform capable and empowering early on. As you continue exploring, we’d love to hear your feedback on specific areas where we can make your experience even smoother. If you ever need guidance or want to get the most out of your setup, our team is here to help at support@gohighlevel.com or through in-app chat. We truly appreciate you being part of the HighLevel community! — The HighLevel Team ### 9. High level setting my Business profile. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeannette V. | Digital Photo Booth, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2025 **What do you like best about HighLevel?** What I like best is there is always help for you whether you know about web browser or you don’t. They have support to help you accomplish and learn different profiles and forms on their site. And the most I notice is that the staff is very patient and calm. They gift you within 25 minutes of their time sometimes a few extra minutes but you could always sign again to receive more help. Thanks to the staff that has been very helpful and patience with me. **What do you dislike about HighLevel?** What I dislike about high level is that the programs change rapidly. But you are able to do everything in the platform itself they have every tool to make it more efficient for their clients. **What problems is HighLevel solving and how is that benefiting you?** I was having a hard time building my website and my policy for my business and with their program of support help and tools they have to offer I have accomplish both. If you know technology this will be a brief, but for me it takes a little longer. **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your feedback about your experience with HighLevel. We’re thrilled to hear that our support team has been helpful, patient, and accommodating in guiding you through the platform. We believe that customer support is key to helping our users succeed, and it’s wonderful to know that you’ve felt supported throughout your journey. We also appreciate your feedback about the frequent changes to the platform. We understand that constant updates can sometimes feel overwhelming, but we strive to continuously improve our tools and features to better serve your needs. Rest assured, we are working on making the transition between updates as smooth as possible, and your feedback is invaluable in helping us improve. We’re glad that HighLevel has been able to help you build your website and business policies. It's great to hear that you’ve been able to leverage our tools to get things done, even if the process takes a bit longer. We’re committed to ensuring that you have everything you need to succeed, no matter your technical background. If you ever need further assistance or have any questions, don’t hesitate to reach out to us again. We’re here to help! Thank you for being a part of the HighLevel community, and we look forward to continuing to support you as you grow your business. ### 10. All-in-One Marketing Powerhouse, But Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** OVIYA M. | Account Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about HighLevel?** What i like about HighLevel is that it brings all marketing and CRM tools under one platform. It eliminates the need for multiple subscriptions since you can manage lead generation, automations, sms/emails and all reporting all in one place. **What do you dislike about HighLevel?** While Highlevel is a powerful all-in-one platform,its interface can feel a bit overwhelming for few new users because of the number of feature available. **What problems is HighLevel solving and how is that benefiting you?** Highlevel solves the problem of using multiple tools for lead generation, nurturing and client communication it brings all in one platform which can be used seamlessly. **Official Response from Jonathan Evans:** > Thank you so much for sharing your experience! We're thrilled to hear that HighLevel has helped you consolidate your marketing, CRM, and communication tools into one seamless platform — that’s exactly what we designed it for. We also appreciate your feedback about the interface feeling a bit overwhelming at first. HighLevel continues to evolve with usability improvements, guided onboarding, and personalized training options to help new users get up and running faster. We’re grateful for your support and excited to keep building tools that help you grow and scale efficiently — all in one place. 💪 — The HighLevel Team ### 11. I like it a lot, I find it very complete and effective. **Rating:** 5.0/5.0 stars **Reviewed by:** Vinicius V. | Consultor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2025 **What do you like best about HighLevel?** I like automations, integration, and having everything in one place. **What do you dislike about HighLevel?** Visually, I find it quite poor, especially in the CRM section and specifically in the conversations part. I also find the notifications part poor, there's a significant lack of sound and visual notifications in the browser. The reports section is also quite weak, it needs more for the sales part. **What problems is HighLevel solving and how is that benefiting you?** Help me automate many things, centralize as well, and manage the information better. **Official Response from Jonathan Evans:** > Thank you so much for your detailed and thoughtful feedback! We’re thrilled to hear that you find HighLevel complete and effective — especially in how it helps you automate processes, integrate tools, and centralize everything in one place. We truly appreciate your honest notes about the CRM visuals, notifications, and reporting features. Our product and design teams are actively working on UI enhancements and expanded reporting capabilities, including stronger sales insights and improved in-app notifications. Your feedback helps us continue refining the platform and delivering the best possible experience. Thank you for being part of the HighLevel community and for helping us grow through your insights! — The GoHighLevel Team ### 12. HighLevel’s Great Team and AI Agents Make Work Automation Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Qasem O. | Linkedin , Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2026 **What do you like best about HighLevel?** I am like highlevel because very good team and it will automates my working, I am enjoying using ai agent for highlevel **What do you dislike about HighLevel?** If I cannot making payments it will disconnected **What problems is HighLevel solving and how is that benefiting you?** Highlevel solving that all at one,and I will not to be tired from all platforms **Official Response from Jonathan Evans:** > Thank you for your review! We’re so glad to hear that you’re enjoying the AI Agents and that HighLevel is helping automate your work. Making automation simple and bringing everything into one platform so you don’t have to juggle multiple tools is exactly what we aim to do. Regarding payments, we understand how important account continuity is. If you ever anticipate a billing issue, our support team is always happy to help explore options and provide guidance before any disruption occurs. We appreciate you being part of the HighLevel community! — The HighLevel Team ### 13. GHL is more complete than you hear. Better! **Rating:** 5.0/5.0 stars **Reviewed by:** Carl B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about HighLevel?** HighLevel is an absolutely superior SaaS package. The depth of what it encompasses is astounding. So many features, it's like the new phone or new car you buy. You'll use it for a year and still find things you didn't know it can do! If you are looking to enter the SMB support agency space, or expand your existing footprint in same, GHL is a great place to be! **What do you dislike about HighLevel?** Honestly- I have had SOME issues with GHL, but not those that you hear. I was fearful of lack of support when I first signed up, but that is far from the truth. They are VERY supportive and capable. The truth is their platform is SO immense, we users get lost sometimes. But Support solves issues kindly, quickly , and efficiently. The ONE issue I see most in public chats is trouble with the A2P approvals. But that is a regulatory issue, NOT a GHL issue. These folks are the BEST~! **What problems is HighLevel solving and how is that benefiting you?** I am a start-up agency serving SMB's to improve their efficiency and profitability. GHL helps my clients and my team in so many ways. CRM? CHECK! Automation? CHECK! ai chatbot? CHECK Voice ai handling inbound calls? CHECK! Reputation management? CHECK! Advertising targeting and content? CHECK! **Official Response from Jonathan Evans:** > Thank you so much for taking the time to leave such a detailed and thoughtful review! We're thrilled to hear that HighLevel has been a valuable tool for your agency, and we're especially happy to know that our platform's extensive capabilities are benefiting you and your clients. We completely agree with your assessment — the depth of features available within HighLevel is indeed one of the key advantages, and we're always striving to add more tools to help businesses like yours grow. We appreciate your recognition of our support team, and we're delighted that they’ve been able to assist you effectively, even as you explore the wide range of features HighLevel offers. We know that the platform can feel overwhelming at first, but it’s great to hear that our team has been there for you every step of the way! Regarding your note on A2P approvals, we understand the challenges you’re mentioning, and we appreciate your clarification that it's a regulatory issue, not a problem with HighLevel itself. We continue to work diligently with carriers and regulatory bodies to make sure everything is as smooth as possible, and your feedback helps us understand where improvements are needed. We’re honored to be part of your agency's growth and success, and we're excited to continue supporting you as you serve your clients. Please don’t hesitate to reach out if you need anything further — we’re here to help! Thanks again for your kind words, and best of luck with your agency's continued success! ### 14. By Far Better than the Other Options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching **Reviewed Date:** June 18, 2025 **What do you like best about HighLevel?** User-friendly, common-sense interface with just a few idiosyncrasies to understand Great support options and great support 80% of the time Wordpress-based Good value **What do you dislike about HighLevel?** It is not just a GHL problem; in truth, GHL does better than most in this area, but support competency can vary greatly from one support specialist to the next. Since it is difficult for everyone to know everything, try segmenting staff into areas of knowledge and assigning them accordingly. And PLEASE do not allow support to give a link to an article as an answer to a question or problem. 99% of the time, before I reach out to support, I've already searched for the answers. Giving me pages of reading to answer an urgent question is NOT helpful and casts a bad light on laziness on the organization. **What problems is HighLevel solving and how is that benefiting you?** marketing, landing pages, looking forward to planning and executing social media. Will be delivering courses. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful and detailed review — we’re thrilled to hear that you find HighLevel user-friendly, value-rich, and overall better than other platforms you’ve tried. It’s always rewarding to know our interface, WordPress flexibility, and support structure are making a positive impact on your business. We also appreciate your candid feedback on support consistency. You're absolutely right — no one can know everything, and your suggestion around segmenting staff by expertise is insightful. We're actively working on refining our support routing logic and training paths to ensure faster, more knowledgeable resolutions. And your point about article links is well taken; we’re reinforcing a support-first mindset that prioritizes human clarity, not just self-service. It’s exciting to hear how you’re using HighLevel for landing pages, marketing, and upcoming course delivery — we’re here to support you every step of the way as you expand into social media and beyond. Thanks again for choosing HighLevel and taking the time to share your experience — your feedback helps us grow. – The GoHighLevel Team ### 15. Affordable Multitasker That Simplifies Workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Rajeswari S K. | Assistant Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about HighLevel?** It is cheaper and doesn't require many tools or websites to be created at the same time. It is a multitasker. **What do you dislike about HighLevel?** The cost, like $97/month, might be a little too much for most businesses with a tight budget. **What problems is HighLevel solving and how is that benefiting you?** The marketing as the primary purpose of the toll has been effectively handle especially, which growth in AI Automation. **Official Response from Jonathan Evans:** > Thank you for your feedback! We’re glad to hear that HighLevel is helping you consolidate tools and simplify your workflow. Providing an affordable, all-in-one solution that reduces the need for multiple platforms is exactly what we aim to do — especially with the continued growth of AI automation features. We also understand that budget considerations are important, and we’re always working to ensure the value delivered far exceeds the investment. We appreciate you being part of the HighLevel community! — The HighLevel Team ### 16. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Cory N. | Owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about HighLevel?** High-evel changed my business and helped take it to the next level. The AI employee is crazy. All the things it can do blew me away. Definetly recommend this for any business if you want to stay ahead of the competition and even spy on them. L **What do you dislike about HighLevel?** Very over whelming at first but once I went through a couple courses from their university it started to become clear at how valuable this tool was. **What problems is HighLevel solving and how is that benefiting you?** Keeping track of potential leads and prospecting new ones **Official Response from Jonathan Evans:** > Thank you for sharing your experience and for the amazing feedback! We’re thrilled to hear that HighLevel has helped take your business to the next level and that our AI tools have been a game changer for you. It’s great to know you’ve found value in our University courses—they’re designed exactly for that reason, to help make the platform less overwhelming and show just how powerful it can be. We’re excited to keep supporting you as you track and prospect new leads, and we truly appreciate your recommendation. Thanks for being part of the HighLevel community! — The HighLevel Team ### 17. Incredible platform! Great support from Saurav! **Rating:** 5.0/5.0 stars **Reviewed by:** Mimi L. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about HighLevel?** Lots of tools and innovation! New features every month. They strive to get our feedback and make improvements to suit client needs. **What do you dislike about HighLevel?** There is a learning curve, as all platforms have, but there are resources to give you direction. Not all customer support agents know the answers so you get moved to higher technical support for email assistance. But every now and then you get a Customer Support agent who really knows their stuff and Saurav is one of them! Had an issue where I couldn't access an subaccount with some log in changes but he figured out how to override! Took the time to walk my account through very complicated steps. So appreciate his help!!! **What problems is HighLevel solving and how is that benefiting you?** I've been able to elminate several subscriptions for software that is contained within HighLevel and as my familiarity grows, suspect there will be more. **Official Response from Jonathan Evans:** > Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the platform and the innovative features we roll out regularly. We also appreciate your understanding of the learning curve, and we're glad that Saurav was able to assist you effectively with your account issue. We’ll continue working to improve our support and ensure that every agent has the expertise you need. Thanks for being a valued customer, and we look forward to continuing to support your success with HighLevel! ### 18. Feature-Rich and User-Friendly—Absolutely Love It! **Rating:** 5.0/5.0 stars **Reviewed by:** Athan R. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about HighLevel?** It is very good, easy to use, and has a lot of features **What do you dislike about HighLevel?** nothing I think only sometimes it does it a little complicated but it is easy to solve **What problems is HighLevel solving and how is that benefiting you?** It is marketing to people to help our events. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful feedback! 🌟 We’re thrilled to hear that you find HighLevel feature-rich, user-friendly, and helpful for your marketing and event management needs. Our goal is to make powerful tools simple to use—so it’s great to know that the platform is helping you reach and engage your audience more effectively. We appreciate your note about occasional complexity, and we’re continuously working to streamline the user experience so everything feels even smoother. If you ever have questions or suggestions, our Support and Customer Success teams are always here to help. Thanks again for being part of the HighLevel community—we’re excited to keep growing with you! 🚀 — The HighLevel Team ### 19. Can't Live Without It! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** August 26, 2025 **What do you like best about HighLevel?** Always improving CRM, as developers are constantly working on it. Logical, easy to use. Lots of snapshots & cool templates. Easy once you understand, and full understand the principles of what you are trying to create. Helps you to think more of the customer path to your goal. **What do you dislike about HighLevel?** You can create too much detail if you are not careful. **What problems is HighLevel solving and how is that benefiting you?** Keeps an updated track of customer details, preferences, previous shopping history, personal details and measurements, all ready so the customer can return and anyone serving in the store can quickly be familiar with their preferences and can help customer. This is a game-changer but don't tell anyone! **Official Response from Jonathan Evans:** > Thank you so much for sharing your experience and for the high praise! We’re thrilled to hear that you find HighLevel intuitive, logical, and powerful — and that it’s helping you create more thoughtful customer journeys. It’s great to know the platform is making such a difference in how you track customer details and deliver personalized service — that’s exactly the kind of impact we strive for! We also appreciate your note about managing detail levels; it’s a great reminder that flexibility can be both powerful and creative. We’re grateful to have you in the HighLevel community and appreciate your continued trust as we keep improving the CRM and releasing new tools to make your workflow even smoother. — The GoHighLevel Team ### 20. All-in-One Platform That Simplifies Everything **Rating:** 5.0/5.0 stars **Reviewed by:** Lincoln T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about HighLevel?** Amazing platform that brings dozens of tools into a single subscription. **What do you dislike about HighLevel?** It's a little overwhelming to begin with, but once you figure it out, everything makes sense. **What problems is HighLevel solving and how is that benefiting you?** High level solves problem of websites, CRM, automation, phone call platform, SMS, social media scheduling, email sending, and more. It really does do it all. **Official Response from Jonathan Evans:** > Thank you for the great feedback! We’re glad to hear HighLevel has helped you bring so many tools together into one streamlined platform. We understand that getting started can feel overwhelming, and we’re continuously working to make onboarding and learning even smoother. It’s great to know that once everything clicks, the value of having websites, CRM, automation, calling, SMS, social scheduling, and email all in one place really shines. Thanks for being part of the HighLevel community! ### 21. Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Tim T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about HighLevel?** I like that it has a lot of features and especially utilizing the tags to sort everything out! **What do you dislike about HighLevel?** The text and call limits or else you'd get blocked by it, but it does make sense as to of why. **What problems is HighLevel solving and how is that benefiting you?** It helps with organization and streamlining everything **Official Response from Jonathan Evans:** > Thank you so much for your great review! We’re thrilled to hear that you’re enjoying HighLevel’s wide range of features — especially how tags help you stay organized and streamline your workflow. We appreciate your understanding regarding text and call limits — those safeguards are in place to help protect deliverability and compliance, but we know they can sometimes feel restrictive. Our team is always looking for ways to balance safety with flexibility for our users. We’re so glad HighLevel is helping you stay organized and operate more efficiently. Thank you for being part of the HighLevel community! — The GoHighLevel Team ### 22. Effortless Campaign Creation with Powerful Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2025 **What do you like best about HighLevel?** Ease of use, easy to create campaigns and landing, pages, versatile, functionality, sms and calendar and zoom integration **What do you dislike about HighLevel?** Trigger links are a little bit difficult to get used to. **What problems is HighLevel solving and how is that benefiting you?** Lead tracking, note history, email marketing, automated texts, lead capture from website **Official Response from Jonathan Evans:** > Thank you for your review! We’re glad to hear you’re enjoying the ease of campaign and landing page creation, along with the versatility of features like SMS, calendar, and Zoom integrations. It’s great to know HighLevel is helping you streamline lead tracking, communication, and automation. We also appreciate your feedback about trigger links — we know they can take a little getting used to, and we’re continuously working to improve clarity and usability across the platform. Thanks for being part of the HighLevel community! — The HighLevel Team ### 23. Simple to use, perfect tool for everything. It's a must in todays online world! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** June 20, 2025 **What do you like best about HighLevel?** Its simplicity. In theory the tools that the software can do should be extremely complicated to use, but GHL manages to make it simple for everyone. **What do you dislike about HighLevel?** Nothing, really. I think using GHL should be a standard for every online business. Maybe one potential problem can be that it is not so specialized for anything, rather it is trying to solve every potential problem. Which is a phenomenal thing for me, but later I will probably use other tools to improve my services, not only the ones that the software provides. (for example Appointwise instead of ghl chatbots etc.) But I don't even know if this is a problem or not :) Thanks for everything! **What problems is HighLevel solving and how is that benefiting you?** Cold calling, simple automations for my clients (even some more complicated chatbot stuff too). **Official Response from Jonathan Evans:** > Thank you so much for your kind words and thoughtful review! We're thrilled to hear that you're finding HighLevel simple to use and powerful for streamlining your cold calling and automation workflows — especially with chatbot functionality! Making complex tools accessible and effective for all users is one of our core goals, so it's great to hear that reflected in your experience. We also appreciate your note about specialization — it’s a really insightful observation. While HighLevel is built to be an all-in-one solution, we fully support and understand when users choose to complement it with other specialized tools as their businesses evolve. Flexibility is key, and we love that you're tailoring your stack to fit your needs. Thanks again for being part of the HighLevel community — we’re excited to support your continued growth! – The GoHighLevel Team ### 24. GHL has great potential in LatinAmerica. But it lacks Spanish support and a gateway like MercadoPago **Rating:** 5.0/5.0 stars **Reviewed by:** Frank B. | system administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2025 **What do you like best about HighLevel?** That it has all the features I need within a single payment plan and that it has no limits, neither on contacts nor on space on its server. **What do you dislike about HighLevel?** That the Support Chat doesn't have technicians who understand, speak, and write Spanish. And that it doesn't have a payment gateway that can be integrated in Colombia. Like Mercado Pago. **What problems is HighLevel solving and how is that benefiting you?** It helped me automatically schedule posts on my social media, create automations for responses, and deliver lead magnets on my social media using a keyword. It also served as a CRM for managing clients, and as a chatbot. It actually has many features that I use for my marketing ecosystem. **Official Response from Jonathan Evans:** > We have received a valuable review from a client who has shared both positive and constructive feedback regarding their experience with HighLevel. Below is a summary of their comments and suggestions: Positive Feedback: Comprehensive Features: The client appreciates the all-in-one nature of HighLevel, highlighting that it includes all the features they need within a single payment plan, with no limits on contacts or server space. Marketing Ecosystem Integration: They have also benefitted from HighLevel’s ability to automate social media posts, create automations for responses, deliver lead magnets, and manage client relationships as part of their broader marketing ecosystem. Areas for Improvement: Lack of Spanish Support: The client expressed difficulty with support, specifically noting that the current chat support does not include technicians who are fluent in Spanish, making it challenging for Spanish-speaking users to effectively communicate and resolve issues. Payment Gateway Integration: The client mentioned the absence of a payment gateway integration for Latin American users, specifically Mercado Pago, which is widely used in Colombia. This limits the platform’s usability for local businesses that rely on this gateway for transactions. Suggested Action: Given the client's feedback, there is a clear opportunity for GoHighLevel to expand its accessibility and appeal to Latin American markets by: Implementing Spanish-Speaking Support: Adding Spanish-speaking technicians to support channels could greatly enhance the user experience for clients in Spanish-speaking regions. Integrating Local Payment Gateways: Including MercadoPago or similar Latin American payment gateways would improve the platform’s functionality and adoption in the region, making it more accessible to local businesses. By addressing these issues, GoHighLevel could increase its footprint in Latin America, providing more tailored services to a rapidly growing market. Thank you for considering these suggestions, and we look forward to continued improvements that benefit all users. ### 25. One of the best tools for Small Business Owners **Rating:** 4.5/5.0 stars **Reviewed by:** Kirsten K. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about HighLevel?** It has a lot more tools and it keep adding more features that help run your business on one platform instead of multiple. Texting and Emailing clients, creating and managing website, creating forms, automations, and much more than I've used. **What do you dislike about HighLevel?** Customer service can be frurstrating to get a clear answer on a technical problem. The system they have to get help used to be better but I think they had to change it because of the huge influx of customers they have. The site can be glitchy on browser and limiting on the App on your phone. **What problems is HighLevel solving and how is that benefiting you?** Once you understand the system, it has very useful features to help you manage your clients. The feature I love the most is the scheduling texts and emails, it's makes it easier to contact clients and catch mistakes at the right time. Being able to change your website on here is very useful, saves money on paying someone else to do it. Understanding how HighLevel works so you dont have to over pay an agency to do the same thing but they rip you off. **Official Response from Chase Buckner:** > Thanks for the review Kristen! Glad you're enjoying the took kit. Rest assured that we're staffing up and working hard on the backed to ensure that both support and system stability scale with our user growth 👍 ### 26. Robust, user friendly, great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** August 14, 2025 **What do you like best about HighLevel?** Highlevel has features include that make my job a little easier and most of these features are wrapped into the regular pricing. **What do you dislike about HighLevel?** You are in a learn as you go situation, unless you have the higher value package, which means it can take some time to understand what you are trying to do - although the learning library is very good and calling in for assistance is quick and easy. **What problems is HighLevel solving and how is that benefiting you?** Having everything a CRM needs under one roof (for the most part!). Staying on one platform for managing your marketing and customer relationship records is perfect. **Official Response from Jonathan Evans:** > Thank you for your thoughtful review and for highlighting what you enjoy most about HighLevel! We’re glad to hear our all-in-one features are making your job easier and that you’re finding value in having so much included in the regular pricing. We appreciate your honest feedback on the learning curve. While we’re happy you’ve found our Learning Library and support team helpful, we’re always looking for ways to make onboarding smoother—your input helps us improve. It’s great to know that having everything under one roof is helping you streamline your marketing and CRM needs. We’re excited to keep supporting your success! — The HighLevel Team ### 27. High Level was the last piece in the puzzle I found to build my business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 25, 2025 **What do you like best about HighLevel?** I like the fact that you have a chance to start with a free trial to get your feet wet when you start. It's incredibly overwhelming initially, especially when you start in a place of only being partially computer literate. Their 24/7 support when you begin is incredibly responsive. I started not even understanding how Zoom worked, but just about every HL support person I talked to was patient, knowledgeable, and helpful. No one ever made me feel stupid for not understanding something, and I appreciated it. As a result, I've learned an incredible amount of information over the course of a month. Don't be afraid to let them know you understand something, or to slow down if you don't understand what they are telling you. I understand so much more than I did a month ago and I've only scratched the surface of what they offer. **What do you dislike about HighLevel?** So far, I haven't run into anything that I've disliked. They might have saved themselves some aggravation if they had sent out an announcement when they changed up the Zoom waiting room process. Or if they made one, I didn't see it. There would have been a lot less confusion. **What problems is HighLevel solving and how is that benefiting you?** A lot of them-when I started, I barely knew what I was doing. I only had an idea of what I wanted to do and a barely formed idea of how to get there. Highlevel helped solidify the path to build what I wanted to build, and provided me with the tools to improve upon it. **Official Response from Jonathan Evans:** > Thank you so much for sharing your journey — your review truly made our day! We’re incredibly proud to hear that GoHighLevel has played a key role in helping you bring your business vision to life. Starting out in a new platform (especially when it's packed with powerful tools) can feel overwhelming, and your feedback about our support team’s patience and responsiveness is exactly what we strive for. It’s amazing to see how far you’ve come in just a month — that growth mindset is everything. Thank you also for your note about the Zoom waiting room update. Clear communication during changes is important to us, and your insight will help us improve how we share updates in the future. We’re honored to be the “last piece in the puzzle” for your business, and we can’t wait to see everything you’ll create with HighLevel. — The HighLevel Team ### 28. A Swiss Army Knife for Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Lorie Therese L. | Social Media Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about HighLevel?** As a marketing strategist juggling multiple brands, platforms, and funnels, I’ve worked with countless tools over the years—but nothing has come close to the power, flexibility, and sheer brilliance of GoHighLevel (GHL). It’s not just another software; it’s an entire ecosystem built for marketers, by marketers. GHL has streamlined my workflow like no other. Instead of bouncing between five different platforms for CRM, email campaigns, SMS follow-ups, landing pages, and calendar bookings, I now manage everything in one place. The time—and sanity—I’ve saved is immeasurable. The automation capabilities are where GHL truly shines. Whether it’s nurturing leads, sending appointment reminders, or building complex multi-channel campaigns, the visual workflow builder makes it effortless to create sequences that actually convert. It's like having an extra pair of hands running behind the scenes 24/7. One of the biggest surprises? The client management features. GHL makes white-labeling a breeze, turning your agency into a branded experience from start to finish. My clients love the dashboard—they feel empowered, and I look like a tech wizard. Win-win. And the updates? They just keep coming. GHL’s dev team listens to the community and delivers constant improvements, new features, and integrations that make this tool more valuable by the month. If you’re an agency, freelancer, or service provider still duct-taping your tech stack together—stop. GHL is your all-in-one command center. It’s the Swiss Army knife every marketer should have in their toolkit. **What do you dislike about HighLevel?** I would like more control over the code, and the awkward way to modify the Blog. **What problems is HighLevel solving and how is that benefiting you?** GoHighLevel is solving one of the biggest headaches in modern marketing: the overwhelming need to juggle multiple disjointed tools just to run a basic campaign. Before HighLevel, I had to patch together CRMs, email platforms, SMS services, funnel builders, booking apps, and automation tools—each with its own login, cost, learning curve, and potential for things to break. HighLevel brings all of those functions under one unified roof. Instead of wasting time and energy managing a tech stack that barely plays nice together, I now have one streamlined platform that does it all—and does it well. That means faster setup times, easier automation, better client visibility, and more time spent on strategy instead of troubleshooting. It’s a total game-changer for efficiency, scalability, and peace of mind. **Official Response from Jonathan Evans:** > Thank you so much for this incredible review! We’re thrilled to hear that GoHighLevel has become your “Swiss Army Knife for Marketing” — that’s exactly the experience we aim to deliver. It’s fantastic to know that our all-in-one platform has helped you streamline your workflow, automate complex campaigns, and elevate the client experience through white-labeling. We also love that you’re noticing the continuous updates — our team is deeply committed to listening to our community and improving HighLevel month after month. We appreciate your feedback regarding more code control and the blog editing experience. These areas are on our radar, and your insights help us prioritize future enhancements. Thanks again for being part of the HighLevel community — we’re excited to keep growing with you! ### 29. Best Tool for Marketing Automation and Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Ghazanfar F. | Sr. Process Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2026 **What do you like best about HighLevel?** it is best for marketing automation and very helpful in automation and workflows **What do you dislike about HighLevel?** pricing issues, sms and phone integration is little complex **What problems is HighLevel solving and how is that benefiting you?** Marketing automation **Official Response from Jonathan Evans:** > Thank you for your review! We’re glad to hear that HighLevel is helping you with marketing automation and workflows — that’s exactly what the platform is built to empower. We also appreciate your feedback regarding pricing and the complexity around SMS and phone integrations. We’re continuously working to simplify setup and improve clarity while ensuring the value matches the investment. Thanks for being part of the HighLevel community! — The HighLevel Team ### 30. Highlevel Review 2025 **Rating:** 2.5/5.0 stars **Reviewed by:** David H. | Paid Search Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about HighLevel?** You can automate follow-ups, onboarding sequences, review requests, pipeline movements, and more **What do you dislike about HighLevel?** The initial setup and getting “comfortable” can take significant time. For small teams or solo users, that ramp cost is steep. **What problems is HighLevel solving and how is that benefiting you?** Leads often slipped through the cracks because follow-ups weren’t automated or tracked. Without a centralized system, it was hard to know where each contact was in the pipeline or if anyone followed up. **Official Response from Jonathan Evans:** > Thank you so much for your detailed review! We’re thrilled to hear that HighLevel has helped you automate key workflows like follow-ups, onboarding sequences, review requests, and pipeline management — it’s great to know the platform is helping you stay organized and prevent leads from slipping through the cracks. We completely understand your feedback about the initial setup and learning curve, especially for smaller teams or solo users. We’re continuously improving our onboarding experience, training resources, and guided setup tools to make it faster and easier to get up and running. We’re glad HighLevel is helping you bring structure and visibility to your follow-up process and client pipeline. Thank you for your trust and for being part of the HighLevel community! — The GoHighLevel Team ### 31. Best Value and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rich S. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about HighLevel?** Highlevel offers a vast array of applications that interact very well with each other. Highlevel goes beyond just the applications. There support has been top-notch. It is game-changing to be able to do a Zoom chat where the AI Bot first tries to assist and if unsuccessful it will initiate a Zoom session with a staff member. This allows the issue to be resolved quickly and to get back to the tasks at hand increasing both productivity and profits. **What do you dislike about HighLevel?** It would be nice to see video snippets available for help within the actual application you are working on that explained the process and eliminated the need for the Zoom chat. **What problems is HighLevel solving and how is that benefiting you?** Because of their level of support, this is actually an all-in-one system that I am able to use and stick with. **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your thoughtful review! We're thrilled to hear that HighLevel’s all-in-one platform and support structure are helping you stay productive and profitable—that's exactly the kind of impact we strive for. We’re especially glad that the combination of AI chat and live Zoom sessions has made issue resolution faster and more convenient for you. Our goal is to keep building on that experience to reduce friction and empower you to do more. We also appreciate your feedback about in-app video snippets. That’s a great idea—and something we’re actively exploring as part of our efforts to improve embedded learning and contextual help. We'll make sure to pass your suggestion to our Product team for consideration in future updates. Thanks again for your continued trust in HighLevel—we're lucky to have you in the community! ### 32. Best Whitelable All-In-One CRM & Marketing for Agencies and Small Business Owners **Rating:** 5.0/5.0 stars **Reviewed by:** Zee Waqar A. | Director Sales & Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2025 **What do you like best about HighLevel?** I love how HighLevel makes everything simple yet integrated seamlessly. It brings all my marketing and sales tools into one place, so I don’t need to switch between apps. From setting up funnels, automations, and emails is easy, even if you’re not tech-savvy. The support team is always helpful and quick to respond. It saves me time and helps me get more leads for my business. HighLevel just works, and I can see real results. **What do you dislike about HighLevel?** Sometimes, HighLevel can feel a bit overwhelming at first. There are so many features, and it takes time to learn them all. The mobile app could be better—it’s not as smooth as the desktop version. Also, a few small bugs pop up here and there, but the support team usually fixes them quickly. It’s great overall, but there’s room for improvement. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps me keep everything in one place—CRM, emails, texts, and automations. I don’t have to use different apps for each task anymore. It saves me time and keeps me organized. Automations handle follow-ups for me, so I don’t miss leads. It also makes managing campaigns easy, which means I can focus on growing my business instead of chasing tools. It’s a big time-saver and helps me get better results **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful and encouraging review! We’re thrilled to hear that HighLevel is helping you streamline your workflows, capture more leads, and stay focused on growing your business. It’s awesome to know the platform is saving you time and delivering real results — that’s exactly what we aim for. We also appreciate your honest feedback about the learning curve and mobile app. You’re right — with so many features packed into one platform, it can be a bit much at first. We're actively working on improving in-app guidance and mobile performance to make the experience smoother and more intuitive across the board. And we’re glad to hear our support team has had your back when needed. Thanks again for being part of the HighLevel community — we’re excited to keep improving and growing alongside your business! — The HighLevel Team ### 33. GHL review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2025 **What do you like best about HighLevel?** Automations, Omni-channel communication, Integrations with Google Calendar, Meta, Instagram, etc. **What do you dislike about HighLevel?** Bigger companies won't benefit from using GHL over Salesforce, due to customizability, etc. **What problems is HighLevel solving and how is that benefiting you?** We offer GHL to our Clients as Sub-agency acccounts, and we are a performance marketing agencies, we use GHL to automate a lot of processes, inbound requests & booking, lead funneling, Pipeline, and AI Chatbots, that we also offer to our clients. Omni Channel via one centralized platform. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re thrilled to hear that you’re making the most of HighLevel’s automations, omni-channel communication, and integrations — it’s great to see how you’re leveraging the platform to streamline inbound requests, bookings, and lead management for your agency and clients. We appreciate your feedback regarding customizability for larger enterprises. While HighLevel is built to empower agencies and small-to-midsize teams with flexibility and speed, our product team continues to explore deeper customization options and enterprise-level scalability. It’s inspiring to see how you’re using HighLevel to power your clients’ success with automation, AI chatbots, and omni-channel communication — exactly what the platform was designed for! Thanks again for being a valued part of the HighLevel community. — The GoHighLevel Team ### 34. Support Needs Major Improvement—Wrong Info and Abrupt Call Ending **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2026 **What do you like best about HighLevel?** Seems to do a lot but support so far sucks. **What do you dislike about HighLevel?** On the outboarding call, the guy is telling me info that I am pretty sure was wrong and then just hung up on me when I questioned him. **What problems is HighLevel solving and how is that benefiting you?** not sure yet **Official Response from Chase Buckner:** > I'm sorry to hear we let you down, but I'd love to learn more about how we fell short. If you'd be up to shoot me an email with the details, I'd love to run it down for you (chase at gohighlevel.com) ### 35. Client 911 was promptly resolved **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about HighLevel?** HighLevel has grown to be about a one stop shop for all of your business needs. The AI development that has happened in just 3 months is astronomical and I can't wait to see what they build next. The new updates that they come out with are just what the community need, and they do really care about the problems and pain points that they hear about rather than just saying they do. **What do you dislike about HighLevel?** Due to the number of features it is really overwhelming to learn, especially if you don't have a basic tech understanding which in todays world is over the majority of people. It is extremely robust, but just very overwhelming to new users. I would love to see more training that does a drip method like the certification course, and that covers more in depth aspects of the service. **What problems is HighLevel solving and how is that benefiting you?** Everything, this is my hub of daily activity. I am able to communicate with clients easier, and automatically with little issue. **Official Response from Jonathan Evans:** > Thank you so much for the thoughtful and balanced feedback! We're thrilled to hear that HighLevel has become the central hub for your business activities and that you're finding value in our AI development and continuous platform updates. Your comment that "Client 911 was promptly resolved" means a lot to us, and we're glad we could support you when it mattered most. We hear your concerns around the learning curve — it’s absolutely valid, especially given how robust the platform has become. We’re actively working on expanding our training resources with more step-by-step, drip-style content to support users of all experience levels. Your suggestion aligns perfectly with what we’re building next! Thanks again for taking the time to share your experience. We’re excited to keep growing with you! ### 36. Powerful tool to streamline process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about HighLevel?** This is an all in one platform forCRM,marketting automation, client management etc. What ever work we are doing with Salesforce can be achieved here. It's very easy to use, specifically setup funnels, create campaigns and automation. It is a single tool that has multiple tools combined in it. And can replace multiple tools. **What do you dislike about HighLevel?** Its UI can be more user friendly and intuitive, initially when we start working with Highlevel, it feels little overwhelming initially. **What problems is HighLevel solving and how is that benefiting you?** It is solving the mulitple disconnected tools for CRM, marketting, automation and client communication. It saves time, cost and hassle to deal with multiple products. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re delighted to hear that HighLevel has become your all-in-one platform for CRM, marketing automation, and client management — it’s great to know the platform is helping you simplify your tech stack, save time, and reduce costs by consolidating multiple tools into one. We also appreciate your feedback about the user interface. You’re absolutely right — with such a wide range of features, it can feel a bit overwhelming at first. Our design and product teams are continuously working to make the platform more intuitive and user-friendly for both new and experienced users. We’re so glad HighLevel is helping you streamline processes and achieve Salesforce-level outcomes in a more efficient, accessible way. Thank you for being part of the HighLevel community! — The GoHighLevel Team ### 37. Made My Life So Much Easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching **Reviewed Date:** April 03, 2025 **What do you like best about HighLevel?** 100% that I can do pretty much everything I need to run my business(s) in one place and at a price you can't really beat. Way less costly than having 4 or 5 monthly subscriptions, if not more. **What do you dislike about HighLevel?** There is SO much you can do with HighLevel that I don't have time or the capacity to understand it all and I want to use ALL the tools NOW. haha That's not really a negative though. Everything new requires learning and based on previous experience I knew enough to learn this system pretty quickly, at least the basics. If coming in brand new, it might seem overwhelming and confusing, but there are resources. It just takes patience and practice, but I do think having tried several other things before HighLevel made learning my way around here a LOT easier. **What problems is HighLevel solving and how is that benefiting you?** I have ADHD and it's hard enough to manage life as a working mom trying to run a side gig. Trying to keep track of so many moving parts just for my business was impossible and nearly made me give up. It is SO much easier with HighLevel because I really only have to manage things in one place and that makes it easier to stay organized. They seem committed to growing with their clients needs, so that makes me feel like I have a home to rely on for now and as my company grows. I won't be limited by what the platform can and cannot do. **Official Response from Jonathan Evans:** > Thank you so much for this heartfelt and thoughtful review — it genuinely means a lot to our entire team! 🙌 We’re thrilled to hear that HighLevel is helping simplify the moving parts of running your business, especially while balancing so much as a working mom. It’s amazing to know that our all-in-one platform is making it easier for you to stay organized, focused, and in control — that’s exactly what we’re here for. 💪✨ We totally hear you on the “so many tools, so little time” feeling! 😅 HighLevel is definitely a powerhouse, and our goal is to continue improving how we guide users through the journey — especially for those eager to unlock all the features ASAP (we see you!). We’re actively working on making our resources more accessible, intuitive, and tailored, so keep an eye out for improvements on that front. And it’s extra encouraging to hear that our growth mindset and commitment to supporting evolving businesses resonates with you. That’s our north star — growing with you every step of the way 🚀 If you ever have feedback or ideas, or just want to say hi, we’re always here. Thank you again for being part of the HighLevel community! 💙 ### 38. GoHighLevel is our Millionaire Maker **Rating:** 5.0/5.0 stars **Reviewed by:** Gene R. | co-founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2025 **What do you like best about HighLevel?** you can run your entire busienss and team through the platform **What do you dislike about HighLevel?** honostly its a beast at crushing local marketing. I love it, disliking is not an option here. **What problems is HighLevel solving and how is that benefiting you?** as I said earlier we have moved multiple businesses from Zoho to GoHighlevel and has been life changing four our clients. There is not substitue or going backwards. **Official Response from Jonathan Evans:** > Thank you for such an amazing review! We’re thrilled to hear you consider GoHighLevel your “Millionaire Maker” and that the platform has become the hub for running your entire business and team. It’s inspiring to know our tools are helping you deliver life-changing results for your clients—especially as you’ve transitioned from Zoho to HighLevel. We truly appreciate your enthusiasm and loyalty, and we’re honored to be part of your continued growth. Your success is exactly why we do what we do! — The HighLevel Team ### 39. Game Changer for Streamlining Client Lead Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Phil D. | Business Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2025 **What do you like best about HighLevel?** HighLevel has become the backbone of our lead-gen operations. It brings together CRM, outbound campaigns, landing pages, automation, and reporting—all under one roof. **What do you dislike about HighLevel?** Some of the GUI could be improved – about time the CRM/Contact details had a facelift. **What problems is HighLevel solving and how is that benefiting you?** or agencies like ours, the ability to build, launch, and track client campaigns in days (not weeks) has been a genuine breakthrough. We can manage pipelines, nurture leads, and integrate with other sales tools without a mess of logins or complicated workarounds. Our clients see more consistent, high-quality appointments, and our team spends less time on admin and more time optimising results. **Official Response from Jonathan Evans:** > Thank you for sharing such a thoughtful review! We’re thrilled to hear that HighLevel has become the backbone of your lead generation operations and that our all-in-one platform is helping you streamline campaigns, manage pipelines, and deliver consistent, high-quality results for your clients. We appreciate your feedback on the CRM/Contact details interface—it’s always valuable to hear where we can improve. Our product team continually works on refining the user experience, and feedback like yours helps guide those enhancements. It’s great to know HighLevel is enabling your team to focus more on optimization and less on admin. We’re grateful to have you as part of the HighLevel community and look forward to supporting your continued success. — The HighLevel Team ### 40. Incredible array of functionality that all works together **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods **Reviewed Date:** May 17, 2025 **What do you like best about HighLevel?** What I like most is the vast array of functionality that uses the same database fields and can all be tied together in workflows to produce a desired outcome. **What do you dislike about HighLevel?** The more you use it the more you get used to using variables. But sometimes - like with a conversational AI that can schedule an appointment - you have to tie it to a specific thing, like a specific calendar. You would expect the option that the calendar choice is a variable. Workflows can expand rappidly and become overwhelmingly big if you work with a team that all has different calendars. **What problems is HighLevel solving and how is that benefiting you?** It's a Swiss pocket knife for marketing automation, so it solves many things, but the main problem it solves is the conversion from leads to appointments. **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your experience with GoHighLevel! We’re absolutely thrilled to hear that you’re finding the platform intuitive and that our automated workflows and templates are helping you better manage your clients. Your feedback about streamlining areas like Domains and Calendars is incredibly valuable—I've shared it directly with our product team for further evaluation. We're always working to simplify and enhance the user experience, and insights like yours help guide those improvements. It’s awesome to know that GoHighLevel is making a difference in your client management, email marketing, and website-building workflows. Should you have any questions, run into challenges, or think of new features you'd love to see, our team is always just a message away. Thanks again for being a part of the HighLevel community—we appreciate you! ### 41. Everything in One Place—A Great All-in-One Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** Everything in one place. It makes it easier to interact with customers. **What do you dislike about HighLevel?** A bit over whelming at first. Has a learning curve. **What problems is HighLevel solving and how is that benefiting you?** Combining what I need into one place and AI. **Official Response from Chase Buckner:** > Thanks for sharing your experience 🎉 We’re glad to hear that having everything in one place has made it easier for you to interact with customers - that’s exactly what HighLevel is built to do! ### 42. Best CRM Available **Rating:** 5.0/5.0 stars **Reviewed by:** Joy F. **Reviewed Date:** March 13, 2025 **What do you like best about HighLevel?** I love how HighLevel constantly evolves with user-driven innovation! When you discover a new potential use or function, you submit it directly to their team. They immediately add it to a community board where agency owners like us can comment and vote. The most popular features go straight to the development team, who quickly build and release these enhancements to everyone. This collaborative approach ensures we always get what we need to serve our clients better. This is the kind of responsive partnership every agency deserves. **What do you dislike about HighLevel?** The system's complexity is both a blessing and a challenge! While powerful, HighLevel requires a deep understanding of how all components interconnect. This complexity creates greater dependency on our team's expertise - our clients can't simply jump in and navigate independently. Interestingly, most clients prefer we handle everything for them, with CPA firms especially valuing our customized program creation. Wouldn't you agree that sometimes the very features that make a platform powerful also create barriers for the average user? This is where our specialized knowledge truly delivers value. **What problems is HighLevel solving and how is that benefiting you?** HighLevel's comprehensive all-in-one CRM system revolutionizes how we approach marketing! Every aspect of client management and marketing seamlessly integrates, allowing me to customize pricing based on which components deliver the most value. Their exceptional knowledge base provides instant access to detailed articles and videos for every system element - have you ever seen such thorough documentation? The incredible depth of HighLevel's features, combined with their constant innovation through new elements and updates, empowers me as an agency owner to continuously enhance my service packages and pricing structure. This dynamic platform ensures I deliver cutting-edge solutions that keep my clients ahead of their competition while maximizing revenue opportunities. **Official Response from Jonathan Evans:** > Joy, we truly appreciate your amazing feedback! It's great to hear that best crm available. We’re committed to continuously improving your experience with HighLevel! ### 43. Educator and GHL Works! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelley R. | Instructional Designer Consultant & now New business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about HighLevel?** It is so versatile, and with that I can produce so much under one umbrella app. **What do you dislike about HighLevel?** Because it is so versatile, there is a pretty steep learning curve. Oddly there are a lot of "experts" out there who say they are experts. Not so. Let's just say I have kissed a fair share of frogs before I found a prince!!! **What problems is HighLevel solving and how is that benefiting you?** Communication with leads, forms, contracts funnels, pipelines and the list goes on. Having everything under one app, just makes keeping track of my business and what stage I am in with my client is a real time saver **Official Response from Jonathan Evans:** > Thank you so much for sharing your feedback — we’re thrilled to hear that HighLevel is helping you streamline and centralize so many key aspects of your business! From communication and forms to contracts and pipelines, it’s great to know that the all-in-one flexibility is saving you time and helping you stay organized. We also hear you on the learning curve. With great versatility comes complexity, and we're constantly working to make the platform more intuitive and our training resources more impactful. And yes — finding the right support can be a journey, but we're glad you found your "prince"! Thank you again for being part of the HighLevel community. If there’s ever anything we can do to support you further, we’re just a message away. – The GoHighLevel Team ### 44. I love GHL but lately I've been experimenting some major issues **Rating:** 3.5/5.0 stars **Reviewed by:** Natalia N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2025 **What do you like best about HighLevel?** I love the fact that we can manage all the aspects of a company in just one place. It saves a lot of time, money and effort. **What do you dislike about HighLevel?** I love GHL but recently I just lost a major client because of several technical issues and poor support capabilities. I've noticed that a big part of the team has a very basic knowledge on how the platform work and it's very hard to find solution for important problems. The email deliverability is one major issue. I've used other platforms such as MailChimp and KIT - very simple tools - and their deliverability is great! Also, the fact that the custom fields from the contact session and the custom fields from the opportunity section are not connected is a major set back. Clients are not tech savy and having to explain these technical issues became a red flag for them. Also, in the opportunity section, we don't have the hability to move cards in batches or say what card we need to move, if a client has more than one. For bigger companies, this is a no go. We're seeing a lot of improvements lately, but these basic things needs to be a priority. **What problems is HighLevel solving and how is that benefiting you?** I can manage an entire marketing from the platform. The thing is, we're still having issues with email marketing and that's a major set back. **Official Response from Jonathan Evans:** > Thank you for your honest review, Natalia N.! We’re glad you see the value in HighLevel, and we acknowledge that i love ghl but lately i've been experimenting some major issues. If there’s anything we can do to enhance your experience, let us know! ### 45. Fantastic platform that never ends **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about HighLevel?** HighLevel is a game changer. I have searched high and low for a all-in-one system for my business marketing, my courses, client management, coaching, website, etc. They have SO many features that as my business grows, instead of finding yet another plug-in or add-on, I simply look at HighLevel because they've already thought of it and are doing it! AND they release new features, updates and modifications weekly (and sometimes daily!) so you will always be on the cutting edge of what's out there and ahead of the game for most everyone. I LOVE this system and have personally only scratched the surface of what it can do. **What do you dislike about HighLevel?** There is a pretty big learning curve just because of the expanse of features. I'm sure it's hard to stay up to date with new Help Videos for each feature, so sometimes there are new updates you're excited to learn to use but there isn't any helpful walk throughs, yet. So, for a newbie like me, those videos are a life saver. As a coach and course creator, I'd love to see more of the life coaching niche industry showing how its used for client sessions and messaging. I'm teaching myself but that's not GHL fault. **What problems is HighLevel solving and how is that benefiting you?** Website, forms, lead capture, course management, client deliverables, webinars and session management. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that fantastic platform that never ends. We’re committed to continuously improving your experience with HighLevel! ### 46. most powerful tool on the market for the price, and incredibly flexible. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** They innovate at the speed of light, led by user ideas, and still honoring their core mission. It's a good model. What they offer for the price they offer it at is great. In a world of SaaS solutions that promote a feature only to realize that they did the bare min to be able to list the feature on their website, highlevel actually cares about making that feature what you would expect it to be, even if it takes a few phases during roll-out, which they do to get feedback and fine-tune based on real customer needs, which is just smart. **What do you dislike about HighLevel?** The monster of support. I think this is the biggest challenge for anyone who allows you to choose-your-own-adventure with automation, has robust calendar features, offer dynamic phone/sms solutions and have a price point that invites people who have no tech experience to dive in and get in trouble. That being said I feel their support has come a long ways, and I love that they offer zoom calls and are continuing to improve, but would say that this is one of the challenges they face. Quality and Followup times. I have experienced things getting escalated that were a matter of a simple comment from the front line support, that would have saved me 4 days of waiting for the same answer from a sr support agent. **What problems is HighLevel solving and how is that benefiting you?** Automation, organization and scheduling **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that most powerful tool on the market for the price, and incredibly flexible.. We’re committed to continuously improving your experience with HighLevel! ### 47. One of the best CRM for coaching and consulting business! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** I love how High Level is an all-in-1 tool for business owners. This normally would have cost me thousands of dollars for having different tools and trying to connect everything together. So having something like GoHighLevel that is an all-in-1 business tool is probably one of the best choices ever in our business. **What do you dislike about HighLevel?** The downside is sometimes it gets glitchy, and the support doesn't help that much. Sometimes my team talks to the support and has to go through many people but still doesn't get an answer or solution. The support team at GoHighLevel seems like they never read the notes from the last person who supposedly provided them. Every time my team member is transferred to a different person, they always ask the same question about whether we have tried certain solutions, even though my team member clearly mentioned in the Loom video and chat that they have tried those methods multiple times. It is frustrating sometimes with the support team, and it feels like a waste of time. **What problems is HighLevel solving and how is that benefiting you?** I love how High Level is an all-in-1 tool for business owners. This normally would have cost me thousands of dollars for having different tools and trying to connect everything together. **Official Response from Jonathan Evans:** > Thank you for your honest review, there! We’re glad you see the value in HighLevel, and we acknowledge that our platform is one of the best CRM's for coaching and consulting business!. If there’s anything we can do to enhance your experience, let us know! ### 48. Very complete product with incredible number of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 27, 2025 **What do you like best about HighLevel?** The level of control you have is incredible. The automations are probably my favourite feature, seconded by the conversations tab. The calendar and pipelines are also very solid. **What do you dislike about HighLevel?** The worst part about HighLevel is without a doubt the learning curve. This is a difficult software to learn, even though they have very good documentation and solid support. You will find yourself overwhelmed and lost very often in the beginning. But once you do learn it, you'll be very glad you did and you'll feel like a wizard. **What problems is HighLevel solving and how is that benefiting you?** It works as a CRM and lead management/follow up system that has everything built in so we don't have to use 15 different softwares with complex integrations. It's an all-in-one solution that actually works. **Official Response from Jonathan Evans:** > Thank you for the thoughtful and detailed review — we’re so glad to hear that GoHighLevel is helping streamline your lead management and giving you the powerful, all-in-one solution you need! We especially appreciate your shoutout to automations, the conversations tab, calendar, and pipelines — it’s great to know those features are adding real value to your workflow. You’re absolutely right about the learning curve. HighLevel is incredibly powerful, and with that power comes complexity. We’re constantly working to improve the onboarding experience and shorten the time to “wizard status.” Your feedback helps us keep that front and center as we evolve our training, UI, and support tools. Thanks again for being part of the HighLevel community — and for sticking with it through the early days. We're excited to keep growing with you! — The HighLevel Team ### 49. Natural Progression **Rating:** 5.0/5.0 stars **Reviewed by:** CharlesandLinda M. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** We've been with HighLevel for a few years now, and it has completely transformed our agency! The platform has given us the tools to customize our services, scale efficiently, and even launch our own AI platform—something we couldn’t have done without its powerful features. HighLevel is a game-changer for agencies, now boasting 90,000+ customers and over 3 million users, even surpassing HubSpot in total user count. Their continuous innovation—from AI-driven automation and project management tools to enhanced SEO and streamlined onboarding—keeps agencies ahead of the curve. Unlike other platforms that nickel-and-dime you, HighLevel prioritizes long-term success over aggressive upselling, constantly adding value at no extra cost. With live product town halls, a thriving community, and global expansion, HighLevel is the ultimate tool for agencies looking to grow, automate, and scale with confidence. **What do you dislike about HighLevel?** Website technical options like adding schema is a must have but currently we have to implement workarounds. All in all, not a deal breaker. **What problems is HighLevel solving and how is that benefiting you?** We are able to run our agency more efficiently and profitably than we ever have. We've also been able to create a custom user experience based on our 3rd party partnerships. **Official Response from Jonathan Evans:** > Linda M., we truly appreciate your amazing feedback! We’re committed to continuously improving your experience with HighLevel! ### 50. GoHighLevel Turned My Chaos Into Cash (Here’s Why I’m Never Going Back) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** The Automation: Used to take me days to untangle workflows. Now? I drag, drop, and literally watch it work. The visual builder is so stupidly simple, I can throw together an automated pipeline while my coffee gets cold. No more guessing which step broke—you see it all laid out. Integrations: Need to connect apps? Half the time you don’t even need API keys. The pre-built stuff works like a vending machine—click, connect, done. And when you do need APIs? Their docs read like a 5th grader wrote them (in a good way). The Big Win: I now build client systems in 3 days that used to take 2 months. How? Because I can show them the whole process visually. No more explaining spreadsheets or praying devs understand my scribbles. Just: “Here’s your funnel. Here’s where money leaks. Let’s fix it.” Bonus: Dumped 11 tools I used to “Frankenstein” together Stopped paying $3k/month for “custom” dev work Clients think I’m a wizard (I let them) IG: @realhaitham Email: info@syncramatic.com **What do you dislike about HighLevel?** the only thing I hate about Gohighlevel is they didn't mention what is the concurrent limit on the ai voice employee xD **What problems is HighLevel solving and how is that benefiting you?** to be honest to many problems But I will mention one : I can now build client systems in 3 days that used to take 2 months. How? Because I can show them the whole process visually. No more explaining spreadsheets or praying devs understand my scribbles. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that gohighlevel turned my chaos into cash. We’re committed to continuously improving your experience with HighLevel! ## HighLevel Discussions - [HighLevel feels full of glitches and bugs for me, how are you getting it stable?](https://www.g2.com/discussions/highlevel-feels-full-of-glitches-and-bugs-for-me-how-are-you-getting-it-stable) - 1 comment, 1 upvote - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote - [Is HighLevel a CRM?](https://www.g2.com/discussions/is-highlevel-a-crm) - 1 comment, 1 upvote - [View HighLevel pricing details and edition comparison](https://www.g2.com/products/highlevel/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+19%3A44%3A49+-0500&secure%5Bsession_id%5D=6b6abe14-c09a-4625-a4b8-62b412c7a90f&secure%5Btoken%5D=6ee9171888ed4557f9e32bba33dd2db6310e1f692c321676198cba926ef9c4db&format=llm_user) ## HighLevel Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [BoldTrail](https://www.g2.com/products/boldtrail/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Cloudflare One (SASE)](https://www.g2.com/products/cloudflare-one-sase/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GitHub Models](https://www.g2.com/products/github-models/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Launchpad](https://www.g2.com/products/canonical-ltd-launchpad/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [Mobiz](https://www.g2.com/products/mobiz/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## HighLevel Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Customer Support** - Case Management - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Email Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Consumer Intelligence** - Competitive Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name - Custom Domains - Customizable Forms - Customizable Branding - Customizable Templates **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards **Campaign Management** - Event / Webinar Marketing - Calendaring - Campaign Management - Workflow Management - Template Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Growth** - Site Analytics - Marketing Tools - E-Commerce - Hosting - Online Booking Tools - Website Analytics **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Social** - Social Campaigns - Social Media Advertising - Drip Campaigns - Multi-Campaign **Access** - Software Pairing - Browser Extension - Individual Download **Content** - Email Integrations - Content Management - Permissions - WordPress Tool - Design Management - Website Management - eCommerce Management - SEO Management - Website Integration - Social Media Integration - Third-Party Integrations **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Support** - Customer Support **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Shopping Cart - Online Store Builder - Real Time Editing - Multi-Language - Landing Pages/Web Forms - CRM - API - Activity Tracking - Generative AI - Alerts/Notifications - Visitor Tracking - Survey Builder - Auto Update - Widgets - AI Copilot - SSL Security - Data Import/Export - Customizable Fields - Activity Dashboard - Media Library - WYSIWYG Editor **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top HighLevel Alternatives - 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