--- title: HighLevel Reviews meta_title: 'HighLevel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 651 reviews by the users' company size, role or industry to find out how HighLevel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 651 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # HighLevel Reviews **Vendor:** HighLevel **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 651 ## About HighLevel HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ## HighLevel Pros & Cons **What users like:** - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. (155 reviews) - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. (138 reviews) - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. (135 reviews) - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. (125 reviews) - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. (122 reviews) - Ease of Use (110 reviews) - Automation Features (102 reviews) - Business Growth (98 reviews) - Centralized Management (94 reviews) - Integrations (88 reviews) **What users dislike:** - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. (140 reviews) - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. (91 reviews) - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. (89 reviews) - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. (56 reviews) - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. (52 reviews) - Difficult Learning (47 reviews) - Limited Features (45 reviews) - Overwhelming Experience (45 reviews) - Not User-Friendly (42 reviews) - Bugs (33 reviews) ## HighLevel Reviews ### 1. HighLevel Streamlines Email Campaigns, Automations, and Client Communication at Scale **Rating:** 4.0/5.0 stars **Reviewed by:** Christian K. | Company Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about HighLevel?** HighLevel provides an all-in-one platform for managing email campaigns, automations, and client communication at scale. As a marketing agency, we use it to run email outreach, nurture sequences, and automated workflows for artists, record labels, and business clients. The ability to manage campaigns, track performance, and automate follow-ups in one system helps streamline operations and maintain consistency across multiple clients. **What do you dislike about HighLevel?** Because HighLevel offers a wide range of features, there can be a learning curve when setting up more advanced automations and workflows. Some areas of the interface require time to configure properly, especially when managing multiple campaigns or clients. However, once set up, the platform is stable and effective for ongoing marketing operations. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps us centralize email marketing, automation, and campaign performance tracking for multiple clients in one platform. We use it to manage outreach, nurture leads, and automate follow-ups without relying on separate tools. This reduces manual work, improves response consistency, and gives us clear visibility into campaign performance, allowing our team to scale marketing efforts more efficiently. **Official Response from Chase Buckner:** > Thanks for the review Christian! Glad to hear the all-in-one toolkit is helping you scale. Rest assured we're constantly at work making the user experience more intuitive to combat the learning curve đź‘Ť ### 2. All-in-One Platform with Powerful Automation and White-Label Perks **Rating:** 5.0/5.0 stars **Reviewed by:** Eric S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about HighLevel?** What I appreciate most is the all-in-one platform design, along with its robust automation features and the white-label options that are especially useful for agencies. **What do you dislike about HighLevel?** The steep learning curve and complicated interface can be challenging, and I have found the inconsistent customer support to be frustrating. There are also potential hidden costs, particularly when it comes to third-party integrations. Additionally, the CRM features feel clunky, such as having to use multiple screens for simple tasks, and there are missing advanced functionalities that larger clients might expect, which is disappointing given its "all-in-one" promise. **What problems is HighLevel solving and how is that benefiting you?** This platform addresses the challenge of managing multiple marketing tools and the complexities of client management for agencies by providing an all-in-one solution that covers CRM, automation, funnels, and communication. Users benefit from reduced costs, improved efficiency, higher lead conversion rates, and the ability to white-label the platform to generate additional revenue streams. By centralizing lead nurturing, reporting, and client engagement, it eliminates the need for several separate subscriptions and simplifies workflows. Features such as automated SMS and email, AI integration, funnels, and scheduling further enhance the user experience and streamline daily operations. **Official Response from Jonathan Evans:** > Thank you for your thoughtful review — we’re glad the automation and white-label features are delivering value for you. We also appreciate your honest feedback around usability, CRM functionality, support consistency, and integration costs. That input helps us continue improving the platform. If you’re open to it, we’d welcome the chance to connect and learn more about your experience. — The HighLevel Team ### 3. if you can survive the learning curve which is very steep you can make money with this program **Rating:** 5.0/5.0 stars **Reviewed by:** Bill B. | Chief Executive Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2026 **What do you like best about HighLevel?** Go high level is an extremely difficult program. This is because it integrates so many different types of marketing into one platform. It's taken me about a year to get to the point where I can actually use it. And I am still a novice. This should be a university course that is taught for credit just like you have Adobe fully integrated into the university system. There's no way to start using this program easily. It takes way more than a month just to figure things out if you have a lot of time on your hands. I'm not stupid. But I feel stupid when I use go high level. My advice, fine someone who teaches this and go step by step and try to learn only the tools that you think you can make money with in the beginning. After you've gotten a couple of clients then when your monthly not and UT NUT is covered can you begin to try to learn some of the other things to add on. That is my honest evaluation of the program you will not find as money tools in one place for such a small amount of money anywhere else. I'm still spending at least 500 or more dollars on other programs that are mostly to create artwork and videos but at least I know that my $200 is well spent with go high level **What do you dislike about HighLevel?** As I mentioned in the previous box go high level is extremely difficult to learn there's no easy way. If you took it and you only sold it as each individual tool then maybe people wouldn't know so much about the fact that all the tools are together and it would be easier mentally to wrap your head around the fact that you can do anything with this program **What problems is HighLevel solving and how is that benefiting you?** I now have a AI assistant that answers my telephone and can schedule meetings bearing in mind that I haven't begun to advertise yet. But that alone without anything else makes the program worth the money that I'm paying. And the fact that I can turn around and sell it to someone else or a hundred someone else's makes the ability for expansion and revenue generation solid. **Official Response from Chase Buckner:** > Thanks for the candid review Bill! Glad to hear you're up and running and that Voice AI is delivering solid ROI already. Rest assured we're hard at work to make the platform more intuitive and easy to get into. If you ever need anything, we're just a live Zoom away! ### 4. All-in-One Solution with Room for UI Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Sam J. | CEO + Coach, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2026 **What do you like best about HighLevel?** I appreciate that HighLevel provides an all-in-one experience which keeps me more organized and keeps the cost reasonable. As a small business owner, having to pay for multiple different tools can get very expensive, so this combination offers a great solution. I also find the automations incredibly useful, allowing processes to happen more seamlessly without the need for as much manual oversight and prevents things from falling through the cracks. This is particularly beneficial for managing onboarding, email marketing campaigns, and post-purchase signup campaigns without needing additional integration tools. **What do you dislike about HighLevel?** I found the user interface to be a bit overwhelming and confusing at first but was able to pick it up quickly with guided tutorials. I also don't love how restrictive the landing page/website builder is. Lastly, I wish it had more AI integration. **What problems is HighLevel solving and how is that benefiting you?** HighLevel provides an all-in-one experience, keeping everything organized and cost-effective. It reduces manual work with automations for onboarding and email campaigns, ensuring nothing gets missed. **Official Response from Chase Buckner:** > Thanks for the feedback Sam! Glad to hear you've been able to consolidate your tech stack to keep operating costs down. Love that you're digging Workflows as well (my favorite part of the platform too!). Rest assured that continued refinement of the interface is our top priority, and more AI is being added every day. Hopefully you already have Voice AI set up to answer calls when you can't. It's such a powerful way to stop prospects from going on to call your competitors. ### 5. Feature-Rich and Modular, but a Steep Learning Curve and Some Reliability Tradeoffs **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew M. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** Go HighLevel is extremely configurable and modular. It is also incredibly feature-rich. These attributes make it a viable and stand-out unified or all-in-one platform. If that is what you're looking for then you came to the right place. **What do you dislike about HighLevel?** There are two primary downsides to using HighLevel as your primary or all-in-one platform. First, it has a very steep learning curve. It definitely isn't for the faint of heart or those who like to wing it when it comes to training and learning a new platform. The other is that the incredible modularity and configurability come at the cost of efficiency and reliability. **What problems is HighLevel solving and how is that benefiting you?** The primary business problem HighLevel solves is being our one-stop, all-in-one solution for all things CRM and marketing-oriented. This is an important, and I'd say vital, component of our ability to attract new clients and service our current base. It allows us to let our customers focus on sales, which is how they earn a living, instead of spending valuable time learning how to use sales tools. It's broad reach and configurability also allows us to keep our promise of staying on top of new technologies and sales tools as they become industry norms. **Official Response from Chase Buckner:** > Thanks for the thoughtful review Matthew! You’re exactly right that HighLevel’s power and flexibility come with a learning curve, and improving efficiency and ease of use without losing that configurability is a major focus for us. We’re grateful you trust HighLevel as your all-in-one platform and love hearing that it helps your customers focus on selling instead of managing tools 🚀 ### 6. Versatile Automation Tool, Needs Intuitive Enhancements **Rating:** 5.0/5.0 stars **Reviewed by:** Josh R. | Project Manager **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I like HighLevel's ability to set up automations that are pretty intuitive and can be triggered with any kind of web trigger, even integrating custom code from your website. The website builder is also quite easy to use, feeling similar to Elementor. I appreciate that HighLevel offers the same value and much more functionality for less money compared to competitors like Birdeye. As an affiliate for HighLevel, I'm confident to give it a 10 when recommending it to others. **What do you dislike about HighLevel?** I find HighLevel not intuitive, and it takes a lot of time to run a bit of trial and error before things work right. It feels like a mediocre cafeteria that offers everything but nothing really tastes good. I think they need to update existing features instead of always focusing on new things. They could make the internal system more intuitive because sometimes things are really hard to find. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps by providing a central hub for my business, offering everything needed for a small service-based or e-commerce setup. The intuitive automations and easy-to-use website builder streamline work, even with custom website code. **Official Response from Chase Buckner:** > Thanks for the feedback Josh! We really appreciate you taking the time to share both what’s working well and what feels frustrating. We’re glad to hear you’re finding value in the platform, and it means a lot that you feel confident recommending HighLevel as an affiliate. At the same time, your feedback around intuitiveness, discoverability, and the learning curve is completely fair, and it’s something we’re actively working to improve. As the platform has grown, we know that clarity, consistency, and refinement matter just as much as new capabilities, and improving the experience of existing features is a big focus for us this year. Thanks again for being honest, and for sticking with us — feedback like this directly shapes what we build next. ### 7. Boosts Sales with Powerful SEO Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Madhav T. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I really like HighLevel's automation features, particularly in SEO and the review management system. These features really stand out for me. As someone from a website and SEO background, I find the automation is incredibly handy. It helps my small team upsell services with ease, requiring less effort on our part. For example, while selling website design, I can include the review management system as an additional feature, which lets me charge a bit extra. This makes it very beneficial for our business. I also appreciate the website templates; they are useful when I offer a complete website setup in just three days. Overall, these aspects really help me streamline my work. Setting up HighLevel was also quite easy for me, except for the Facebook and Google Ads pixel integration, which was a bit challenging. But aside from that, everything was easy to get started with. **What do you dislike about HighLevel?** I would just like more options in the template section for a website or landing page. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps manage everything in one place for web design and marketing, including running Facebook and Google Ads. It provides templates and automates the review system, enhancing my services. It's easy to upsell features like review management, increasing my revenue with little effort. **Official Response from Jonathan Evans:** > Thank you for the detailed review! We’re thrilled to hear that the automation features — especially SEO and review management — are helping you streamline delivery and increase revenue through upsells. It’s great to know the templates and all-in-one setup are supporting your fast website turnarounds and marketing services. We also appreciate your feedback about expanding template options. Our team is continuously adding and refining templates to give you more flexibility and variety. Thanks for being part of the HighLevel community and for sharing how you’re using the platform to grow your business! — The HighLevel Team ### 8. Feature-Rich but Glitchy CRM Experience **Rating:** 1.5/5.0 stars **Reviewed by:** Samantha C. | Certified Lazaris Nerve Release™ Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2026 **What do you like best about HighLevel?** I have used HighLevel for clients and my own business, focusing on all marketing efforts, especially lifecycle marketing. HighLevel allowed for the easy build of funnels, which was quite beneficial. I like that it has all the features in one platform; chat, email, website, and CRM, making it a comprehensive tool. The customer profile email tracking feature is helpful as it allows me to see what emails and chats certain leads have received, enabling me to continue optimizing their lifecycle experience. **What do you dislike about HighLevel?** I find the platform technologically glitchy and unreliable, almost like the Walmart of CRM platforms. It's hard to keep your email domain healthy because they share your email server with many IP addresses, and it often misfires from a tech perspective. **What problems is HighLevel solving and how is that benefiting you?** HighLevel allows for easy funnel building and consolidates features like chat, email, website, and CRM in one platform. It tracks customer emails and chats, helping optimize lead lifecycle experiences. **Official Response from Chase Buckner:** > Thanks for the feedback Samantha. I'm bummed to see such a low score when it sounds like there was a lot you liked. We definitely encourage everyone to configure custom sending domains so you can take full control over your email deliverability, but that being said our shared domains actually perform better than industry standards. We actually post monthly performance reports on gohighlevel.com/blog where you can see how we stack up against the industry. I'd be happy to personally help configure custom sending domains if you're up for it. - Chase (chase at gohighlevel.com) ### 9. Streamlined All-in-One Platform with a Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** shadab s. **Reviewed Date:** January 06, 2026 **What do you like best about HighLevel?** I like that HighLevel centralizes everything — CRM, automations, funnels, email, SMS, and scheduling — into one platform, replacing multiple tools and keeping my entire workflow organized and automated. This all-in-one setup saves me time, reduces costs, and makes my workflow simple and efficient. I switched to HighLevel because it combines tools like ClickFunnels, Mailchimp, and a separate CRM, greatly simplifying my day-to-day tasks. **What do you dislike about HighLevel?** The main areas that could be improved in HighLevel are usability and stability in some features. The platform can feel a bit complex and overwhelming for new users, and some parts of the UI aren’t always intuitive. A few tools occasionally feel buggy or slow, especially when working with workflows or page builder elements. More polished design flexibility and smoother onboarding would make the overall experience even better. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to manage leads, pipelines, and automate client communication. It centralizes CRM, email, SMS, and scheduling, replacing multiple tools and saving time, reducing costs, and simplifying my workflow. **Official Response from Jonathan Evans:** > Thank you for the detailed and thoughtful feedback! We’re so glad to hear that HighLevel has helped you consolidate tools like ClickFunnels, Mailchimp, and your CRM into one streamlined platform. Simplifying workflows, reducing costs, and keeping everything centralized is exactly what we strive to provide. We also truly appreciate your honest input about usability, stability, and onboarding. We know the platform can feel complex at first, and we’re continuously working to improve UI clarity, performance, and the overall onboarding experience to make things smoother for new and growing users. Thanks again for being part of the HighLevel community and for sharing insights that help us keep improving. — The HighLevel Team ### 10. All-in-One Solution with Stellar CRM and AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Beant S. **Reviewed Date:** January 23, 2026 **What do you like best about HighLevel?** I really like HighLevel's conversation inbox; it's my personal favorite feature. It lets me communicate with potential and existing customers while having a complete history and record of their account and interactions with us. Besides that, HighLevel offers a variety of features that I use both in the background and on the front end. The AI agents we previously discussed are also great, and I appreciate the ability to quickly create funnels. Additionally, the social media planner is another favorite tool of mine, allowing me to share and respond to reviews through AI. **What do you dislike about HighLevel?** Sometimes, the UI could be more consistent across the platform. **What problems is HighLevel solving and how is that benefiting you?** HighLevel provides an all-in-one platform, integrating multiple tools that function together. It includes voice AI agents for 24/7 customer interaction and a chat widget for website queries. The conversation inbox maintains a complete contact history, streamlining communication. **Official Response from Chase Buckner:** > Appreciate the feedback Beant! Glad to hear the AI tools are delivering so much value for your businesses as well. ### 11. Comprehensive Solution with Outstanding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Wasim D. | CSM, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about HighLevel?** I love their customer support, to be honest. I think they're very fast. I love that as soon as you sign up, you have your onboarding call, and they incentivize you by adding $25 into your wallet if you attend, to make sure you're actually successful with your journey. I think they're really great, and I like that they're always updating their product according to industry needs. **What do you dislike about HighLevel?** I think there's like too much going on at once. Maybe, like, you know, you have the agency view, you have the dashboard, etcetera. So maybe just like dumbing it down a little bit. **What problems is HighLevel solving and how is that benefiting you?** HighLevel centralizes my operations in one platform, serving as a complete package for my company. I use it for prospecting, gaining insights on companies, as a CRM, and as a dialer. **Official Response from Chase Buckner:** > Thanks for the review Wasim! I passed your kudos on to our onboarding teams - rest assured you've made their day! ### 12. Flexibility and Affordability Make It Stand Out **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I find HighLevel flexible and easy to use. It's very easy to set up and helps us keep all our customer data in one place. It streamlines the collection of data on new leads and prospects. I also appreciate the affordable pricing compared to our previous tool, HubSpot, which included many features we never used. We use HighLevel to maintain our customer list and deals, send marketing emails, and build forms for our website. I also like how we can integrate their forms and calendars with our website built on Squarespace. **What do you dislike about HighLevel?** I wish the email marketing side had a few more features. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to maintain our customer list, manage deals, and collect visitor data. It consolidates our customer data in one place and helps us manage leads efficiently. **Official Response from Chase Buckner:** > Thanks for the great review John! We’re glad HighLevel’s flexibility, ease of setup, and affordability are helping you streamline your customer data, leads, and deals in one place, and we appreciate your feedback on email features as we continue improving that area. ### 13. Powerful CRM with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** sadaf H. | Social Media Coach and Branding Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about HighLevel?** I love the way that we are able to call the leads from the system, organize them, and categorize them to easily follow up with bulk email and bulk text messages. I also find HighLevel user-friendly and appreciate its functionality. The initial setup was very simple and easy. **What do you dislike about HighLevel?** Sometimes there are some glitches when using the app, and it's much easier than using the desktop version. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel as a CRM to keep all our accounts in one place, update contacts, move them into the right stages, and get new leads. It helps in maintaining relationships and organizing leads for follow-up with bulk emails and text messages. **Official Response from Jonathan Evans:** > Thank you for your thoughtful review! We’re glad to hear that HighLevel makes it easy for you to call, organize, and follow up with leads through bulk email and text, and that the initial setup felt simple and user-friendly. We also appreciate your feedback regarding occasional app glitches. Our team is continuously working on performance improvements to ensure a smoother experience across both mobile and desktop. Thanks for being part of the HighLevel community—we’re excited to keep supporting your growth! ### 14. Great For Marketing Agencies **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly C. | Leadership Development Consultant, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about HighLevel?** I like how everything is in one system. Instead of paying for separate tools for funnels, email campaigns, and text messaging, I can do it all in HighLevel. The automations are especially helpful because they keep things moving even when I am busy. **What do you dislike about HighLevel?** What I dislike is the learning curve. There are so many features that it can feel confusing at first, and the interface could be smoother. Also, if you are not running a business or agency, a lot of it feels like overkill. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solved the problem of using too many separate apps for marketing and client communication. Now I can keep client info, messages, funnels, and campaigns in one place. The benefit is that I save time switching back and forth and I feel more organized when managing multiple clients at once. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re thrilled to hear that HighLevel has helped streamline your workflow by bringing all your funnels, campaigns, and communications together under one platform — saving you time and helping you stay organized while managing multiple clients. We completely understand your feedback about the learning curve — with so many tools in one system, it can take a little time to get familiar with everything. Our team is continually improving the interface and onboarding experience to make getting started smoother and more intuitive. We’re so glad HighLevel is helping you consolidate your tools and automate your marketing processes. Thank you for sharing your experience and for being part of the HighLevel community! — The GoHighLevel Team ### 15. User-Friendly CRM, Exceptional for Email and Lead Management **Rating:** 5.0/5.0 stars **Reviewed by:** RM Support Team S. **Reviewed Date:** November 12, 2025 **What do you like best about HighLevel?** I enjoy using HighLevel because of its user-friendly and easy-to-understand design, making it an intuitive Customer Relationship Management (CRM) tool that simplifies my tasks. HighLevel is especially effective in managing email sequences and automating bulk email dispatch, which has significantly streamlined the email marketing process for me. Moreover, it's a fantastic tool for lead management. I can easily track lead progress across various stages of my sales funnel and pipeline, and generating reports is straightforward, which enhances my ability to analyze and improve business strategies. The simplicity of navigating HighLevel, even from the initial setup, contributes greatly to its appeal. **What do you dislike about HighLevel?** I find the support chat accessibility in HighLevel to be lacking. Unlike other CRM tools where the chat support icon is readily available and pops up on the side, HighLevel does not provide this convenience. This feature would be more helpful and convenient for users, making support more accessible and seamless. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to automate email marketing sequences and manage leads effectively. It simplifies bulk email sending, lead funnel visibility, and eases report generation, all in a user-friendly CRM. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re thrilled to hear that you find HighLevel intuitive and valuable for managing email campaigns and tracking leads through your funnels. Simplifying marketing and CRM workflows so you can focus on growth is exactly what we strive for. We also appreciate your feedback regarding support chat accessibility. Our team is actively working on improving the in-app support experience to make it faster and more seamless for users to connect with our specialists when they need assistance. We’re grateful to have you as part of the HighLevel community and appreciate you sharing your experience — your input helps us continue improving every day! — The HighLevel Team ### 16. HighLevel: Unified Platform with Powerful Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Tanika B. | Administration, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2025 **What do you like best about HighLevel?** I use HighLevel to manage client communications, automate workflows, track leads, and streamline marketing and sales processes within my business. What I like most is that it brings all of my marketing, communication, and client management tools into one unified platform. I also think the automation builder works especially well; it allows me to set up streamlined workflows that save time and ensure none of my leads or clients fall through the cracks. **What do you dislike about HighLevel?** Some parts of the system feel a bit complex, and it can take a while to figure out how everything works. A simpler layout or better onboarding tutorials would help. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to manage client communications, automate workflows, track leads, and streamline marketing and sales. It consolidates multiple tools, automates tasks, improves lead tracking, and ensures consistent client communication. **Official Response from Jonathan Evans:** > Thank you for sharing your experience! We’re glad HighLevel is helping you unify your marketing, communication, and client management in one place — and that the automation builder is saving you time and improving lead follow-up. That’s exactly what we aim to deliver. We also appreciate your feedback about system complexity and onboarding. We’re continually working to improve the user experience and expand our training resources to make getting started even smoother. Thanks for being part of the HighLevel community! — The HighLevel Team ### 17. Powerful AI Agents & Automations with Easy Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Roberto S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I love the powerful features it offers, especially its use of AI agents and automations, and I really appreciate how easily I can customize these features to fit my specific needs. **What do you dislike about HighLevel?** So far, I can’t think of anything I don’t like about it. **What problems is HighLevel solving and how is that benefiting you?** The biggest help High Level has provided is the ability to automate our lead follow-ups in a way that’s both effective and engaging, using AI agents. **Official Response from Jonathan Evans:** > Thank you for your great review! We’re so glad to hear that you’re enjoying the AI agents and automation capabilities — and that the customization options are helping you tailor everything to your specific needs. That flexibility is exactly what we aim to provide. It’s also fantastic to know that automating your lead follow-ups with AI is making a meaningful impact. Helping businesses stay consistent and engaging without adding extra workload is a big part of our mission. We truly appreciate you being part of the HighLevel community! — The HighLevel Team ### 18. Go High Level Best CRM on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie B. | National Sales Manager, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about HighLevel?** High Level, is fantastic easy to use has so many features from Sales and Marketing very quick has minimal drop outs, can book meetings directly and add and change snippets for generated emails, has excellent calendar feature to directly book generated meetings, group sales and contacts it has made my life a lot easier able to get to contacts and open notes and data add notes and details acess to call back dates enjoy working with High Low **What do you dislike about HighLevel?** the only downside is sometimes on calendar the data ie booking a time does not appear and you have to book manually and it can at times freeze or drop out but it is not often i use High low daily all day so on it for a length of time.I have not had to reach out for customer support myself, it is very easy to use and integrate for mail outs i found it very easy to implement and navigate through **What problems is HighLevel solving and how is that benefiting you?** Ease of grouping clients, call backs sales, marketing email drops freeing up my time as emailing and added bonus of snippets to add and generate your emails, booking internally, placing calls through High Low recorded for training and compliance, ability to map out you daily targeting basically freeing up your time to concentrate on areas of importance than using time to navigate clients, emails **Official Response from Jonathan Evans:** > Thank you for such a detailed and thoughtful review! We’re thrilled to hear that HighLevel’s features—like meeting booking, email snippets, calendars, and client grouping—have made your work easier and more efficient. It’s great to know the platform is helping you save time so you can focus on what’s most important. We appreciate your feedback about occasional calendar display issues and rare freezes. Our team is always working to improve stability and user experience, and insights like yours help guide those enhancements. It’s fantastic to hear that you’ve found HighLevel easy to use and integrate into your daily workflow. We’re grateful for your trust and are excited to keep supporting your success. — The HighLevel Team ### 19. All-in-One CRM with Great Community and Flexibility **Rating:** 4.5/5.0 stars **Reviewed by:** James B. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about HighLevel?** All In one tool, think of it like a pocket knife that does it all, great community and support behind it as well. Can build on it and use what you need and affordable SaaS CRM you can use internally or white label easily **What do you dislike about HighLevel?** Certain features get changed or buggy, Agency level this is the software, Enterprise level not for you **What problems is HighLevel solving and how is that benefiting you?** Automation and API calls while making phone calls **Official Response from Jonathan Evans:** > Thank you for your thoughtful review! We love the “pocket knife” comparison — that’s exactly the kind of flexibility we aim to provide. It’s great to hear that the all-in-one functionality, white-label capabilities, and community support are delivering value for you. We also appreciate your honest feedback regarding occasional feature changes or bugs. We’re continuously working to improve stability and ensure updates enhance the experience. Thanks for being part of the HighLevel community! — The HighLevel Team ### 20. Great all-in-one tool for keeping everything in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about HighLevel?** What I appreciate most is how this tool helps me stay organized without having to juggle multiple platforms. With the CRM, automations, calendar, and client communication all integrated, it saves me a significant amount of time. It streamlines following up with leads, tracking conversations, and ensures that nothing falls through the cracks. **What do you dislike about HighLevel?** When you first start using the system, the sheer number of features can be a bit overwhelming. Certain aspects aren’t particularly intuitive, which means there’s a noticeable learning curve. However, once you become familiar with how everything works, it’s a great experience. I do wish there were more step-by-step guides available to help make the onboarding process easier. **What problems is HighLevel solving and how is that benefiting you?** HighLevel allows me to store all my client information, conversations, and follow-ups in a single location. Rather than switching between multiple tools, I can handle lead management, appointment scheduling, and task automation all within one platform. This not only saves me time but also helps me stay organized and ensures I keep up with communication, so nothing gets overlooked. **Official Response from Jonathan Evans:** > Thank you so much for sharing your thoughtful feedback! We’re thrilled to hear that HighLevel is helping you stay organized and save time by bringing your CRM, automations, calendar, and client communication together in one platform. It’s great to know the system is making follow-ups and lead management easier for you. We truly appreciate your comments about the learning curve and the need for more step-by-step guides — that’s valuable feedback. Our team is actively expanding onboarding resources and in-app tutorials to make the setup process smoother and more intuitive for new users. We’re so glad HighLevel is streamlining your client communication and helping you keep everything in one place. Thank you for being part of the HighLevel community! — The GoHighLevel Team ### 21. Comprehensive Features, But Steep Learning Curve **Rating:** 2.5/5.0 stars **Reviewed by:** Heather W. | Marketing and Communications Strategist, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2025 **What do you like best about HighLevel?** It's comprehensive. You can use it as a CRM tool as well as a social media tool. The dashboard offers a thorough overview and analytics. **What do you dislike about HighLevel?** There is a learning curve. It's not very intuitive and there are many layers so you need to spend time to learn it. It's not a plug in and go. **What problems is HighLevel solving and how is that benefiting you?** I needed a CRM tool to track my sales funnel. It also helps me post on social media. **Official Response from Shaun Clark:** > It would be great to hear your perspective directly if you’re willing please book a call with our head of product here: http://speakwith.us/sean-kim ### 22. The Foundation of My Business: Great Automations, Payments, AI & Omnichannel **Rating:** 5.0/5.0 stars **Reviewed by:** Denis M. | Co-Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** It runs my business and is the foundation of nearly everything I do—automations, payments, AI, communications, and social omnichannel. It’s great. **What do you dislike about HighLevel?** The learning curve is quite steep, and onboarding both clients and staff can be challenging. **What problems is HighLevel solving and how is that benefiting you?** Centralized source of truth where nearly all my clients and contacts live. **Official Response from Chase Buckner:** > Thanks for the review Denis! Glad to hear HighLevel has become the foundation of your biz đź’Ş Have you considered creating a Course in the Course Builder to help with onboarding? I know a lot of Agency Users have had success with that approach. ### 23. GoHighLevel has potential, but it’s not as strong as it could be. **Rating:** 3.5/5.0 stars **Reviewed by:** Talon M. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about HighLevel?** GoHighLevel can be a good fit for smaller businesses with simpler needs. For those with modest customer bases who benefit from straightforward automations and basic CRM functionality, it provides a cost-effective, all-in-one option. **What do you dislike about HighLevel?** Feature rollouts are slow, and the platform can feel restrictive for businesses that require complex, custom automations. Larger companies that need intricate workflows may find it very limited compared to other CRM's. **What problems is HighLevel solving and how is that benefiting you?** convenience — it handles the essentials without needing complex integrations. For companies with smaller customer bases, this saves time and reduces tech overhead. But for larger operations that need advanced, highly customized automations, the platform doesn’t provide enough flexibility, so its benefits are limited in that scenario. **Official Response from Jonathan Evans:** > Thank you, Talon, for taking the time to share your thoughtful feedback. We’re glad to hear that HighLevel has been a good fit for smaller businesses looking for a cost-effective, all-in-one platform to handle CRM and automation essentials. We appreciate your insights about feature expansion and workflow flexibility. Our product team is actively focused on releasing more advanced automation tools, deeper customization options, and broader API capabilities to better support larger or more complex business structures. Your perspective is incredibly valuable — feedback like yours helps us continue evolving to meet the needs of businesses of all sizes. Thank you again for your honesty and for being part of the HighLevel community. — The GoHighLevel Team ### 24. Great Features, but Billing Support Is Slow and Hard to Reach **Rating:** 2.0/5.0 stars **Reviewed by:** Wandile. S. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about HighLevel?** I enjoy the features and the effectiveness it provides for my clients. **What do you dislike about HighLevel?** Customer support (Billing Department): The response time is very long, and there’s no direct way to contact them, so you’re left waiting for a reply. This can be detrimental when you have 300+ sub accounts **What problems is HighLevel solving and how is that benefiting you?** Automation & CRM **Official Response from Chase Buckner:** > Sorry we let you down Wandile! Hopefully your issue has been solved by now but if not, shoot me an email so I can help run it down (chase at gohighlevel.com) đź‘Ť ### 25. All-in-One Marketing Platform That Saves Time **Rating:** 5.0/5.0 stars **Reviewed by:** Megan S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about HighLevel?** I like that I don’t have to juggle five different tools anymore. CRM, email, SMS, funnels, calendars, and automation all live in one dashboard. **What do you dislike about HighLevel?** Sometimes the dashboard lags or pages don’t load as expected, which can be frustrating when I’m trying to work fast. **What problems is HighLevel solving and how is that benefiting you?** Saves time, reduces subscription costs, and eliminates tool fatigue. Higher conversion rates and more reliable revenue streams. **Official Response from Jonathan Evans:** > Thank you for sharing your experience! We’re so glad HighLevel is helping you simplify your tech stack and bring everything into one unified dashboard. Saving time, reducing costs, and improving conversions is exactly what we strive to support. We also appreciate your feedback about occasional lag — performance is important, and our team is continuously working to optimize speed and reliability. Thanks for being part of the HighLevel community! — The HighLevel Team ### 26. Powerful Features with Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Steven H. **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** I really like the functions of HighLevel. It helps me produce top quality AI images and send messages to multiple social media platforms at the same time. The customer service is really good, which makes my experience even better. The initial setup was pretty straightforward, and I would definitely recommend it to others. **What do you dislike about HighLevel?** Nothing **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to produce top-quality AI images and mass message multiple social media platforms simultaneously. **Official Response from Jonathan Evans:** > Thank you so much for your kind review! We’re thrilled to hear that you’re enjoying the AI image capabilities and the ability to message across multiple social platforms simultaneously. It’s great to know the setup process was smooth and that our customer service team has made your experience even better. We truly appreciate your recommendation and are excited to continue supporting your success with HighLevel! — The HighLevel Team ### 27. Simplifies Lead and Customer Management with Seamless Communication **Rating:** 4.5/5.0 stars **Reviewed by:** Mikhela C. | Dance Choreographer • Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about HighLevel?** I like that HighLevel is easy to use and they're constantly making improvements that make the platform more exciting and easier to use. I appreciate the ability to send customized emails and text messages where the customer's details automatically fill in. I also value the ease of organizing customer information. **What do you dislike about HighLevel?** While upgrades are great, sometimes when upgrades are being made, the platform lags as a result. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps organize client information and payments, saving time while keeping lead management and customer communication seamless. **Official Response from Jonathan Evans:** > Thank you for your review! We’re so glad to hear that HighLevel is helping you stay organized and making client communication seamless. It’s great to know features like customized emails, SMS personalization, and improved usability are adding value to your workflow. We also appreciate your feedback regarding occasional lag during upgrades. Our team is continuously working to improve performance and ensure updates enhance — not interrupt — your experience. Thanks again for being part of the HighLevel community! — The HighLevel Team ### 28. Awesome Customer Service Reps!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. William T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about HighLevel?** The all-in-one functionality—it’s a total game-changer for consultants like myself who need to streamline marketing, sales, and client management. From automated workflows to pipeline tracking and client communication, HighLevel brings everything under one roof. But what truly stands out is how intuitive and scalable the platform is. Whether I’m onboarding new clients, sending follow-up emails, or building out a lead generation funnel, I can do it all without needing 10 different tools. It saves me time, reduces costs, and boosts my operational efficiency. HighLevel doesn't just support my business—it empowers it to grow faster and smarter. **What do you dislike about HighLevel?** Truthfully, how could you dislike GHL? The company allows you to make a profit from their great invention. **What problems is HighLevel solving and how is that benefiting you?** I learned how to create automations from Ronak G. As with all GHL reps, they are elite, knowledgeable, and dependable representatives. **Official Response from Jonathan Evans:** > Thank you so much for the incredible feedback! We’re thrilled to hear that HighLevel is helping you streamline your consulting operations and consolidate your tools into one scalable, efficient platform. It’s especially rewarding to know that features like automated workflows, pipeline tracking, and client communications are making a measurable impact on your business growth. We also truly appreciate your kind words about our support team—and we’ll be sure to pass your shoutout along to Ronak G. and the rest of the crew. We pride ourselves on delivering elite, reliable service, and it means a lot to know that’s been your experience. Thanks again for taking the time to share your success—we’re honored to be part of your journey! ### 29. All-in-One Marketing Powerhouse, But Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** OVIYA M. | Account Manger, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about HighLevel?** What i like about HighLevel is that it brings all marketing and CRM tools under one platform. It eliminates the need for multiple subscriptions since you can manage lead generation, automations, sms/emails and all reporting all in one place. **What do you dislike about HighLevel?** While Highlevel is a powerful all-in-one platform,its interface can feel a bit overwhelming for few new users because of the number of feature available. **What problems is HighLevel solving and how is that benefiting you?** Highlevel solves the problem of using multiple tools for lead generation, nurturing and client communication it brings all in one platform which can be used seamlessly. **Official Response from Jonathan Evans:** > Thank you so much for sharing your experience! We're thrilled to hear that HighLevel has helped you consolidate your marketing, CRM, and communication tools into one seamless platform — that’s exactly what we designed it for. We also appreciate your feedback about the interface feeling a bit overwhelming at first. HighLevel continues to evolve with usability improvements, guided onboarding, and personalized training options to help new users get up and running faster. We’re grateful for your support and excited to keep building tools that help you grow and scale efficiently — all in one place. đź’Ş — The HighLevel Team ### 30. GHL is more complete than you hear. Better! **Rating:** 5.0/5.0 stars **Reviewed by:** Carl B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about HighLevel?** HighLevel is an absolutely superior SaaS package. The depth of what it encompasses is astounding. So many features, it's like the new phone or new car you buy. You'll use it for a year and still find things you didn't know it can do! If you are looking to enter the SMB support agency space, or expand your existing footprint in same, GHL is a great place to be! **What do you dislike about HighLevel?** Honestly- I have had SOME issues with GHL, but not those that you hear. I was fearful of lack of support when I first signed up, but that is far from the truth. They are VERY supportive and capable. The truth is their platform is SO immense, we users get lost sometimes. But Support solves issues kindly, quickly , and efficiently. The ONE issue I see most in public chats is trouble with the A2P approvals. But that is a regulatory issue, NOT a GHL issue. These folks are the BEST~! **What problems is HighLevel solving and how is that benefiting you?** I am a start-up agency serving SMB's to improve their efficiency and profitability. GHL helps my clients and my team in so many ways. CRM? CHECK! Automation? CHECK! ai chatbot? CHECK Voice ai handling inbound calls? CHECK! Reputation management? CHECK! Advertising targeting and content? CHECK! **Official Response from Jonathan Evans:** > Thank you so much for taking the time to leave such a detailed and thoughtful review! We're thrilled to hear that HighLevel has been a valuable tool for your agency, and we're especially happy to know that our platform's extensive capabilities are benefiting you and your clients. We completely agree with your assessment — the depth of features available within HighLevel is indeed one of the key advantages, and we're always striving to add more tools to help businesses like yours grow. We appreciate your recognition of our support team, and we're delighted that they’ve been able to assist you effectively, even as you explore the wide range of features HighLevel offers. We know that the platform can feel overwhelming at first, but it’s great to hear that our team has been there for you every step of the way! Regarding your note on A2P approvals, we understand the challenges you’re mentioning, and we appreciate your clarification that it's a regulatory issue, not a problem with HighLevel itself. We continue to work diligently with carriers and regulatory bodies to make sure everything is as smooth as possible, and your feedback helps us understand where improvements are needed. We’re honored to be part of your agency's growth and success, and we're excited to continue supporting you as you serve your clients. Please don’t hesitate to reach out if you need anything further — we’re here to help! Thanks again for your kind words, and best of luck with your agency's continued success! ### 31. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Cory N. | Owner/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about HighLevel?** High-evel changed my business and helped take it to the next level. The AI employee is crazy. All the things it can do blew me away. Definetly recommend this for any business if you want to stay ahead of the competition and even spy on them. L **What do you dislike about HighLevel?** Very over whelming at first but once I went through a couple courses from their university it started to become clear at how valuable this tool was. **What problems is HighLevel solving and how is that benefiting you?** Keeping track of potential leads and prospecting new ones **Official Response from Jonathan Evans:** > Thank you for sharing your experience and for the amazing feedback! We’re thrilled to hear that HighLevel has helped take your business to the next level and that our AI tools have been a game changer for you. It’s great to know you’ve found value in our University courses—they’re designed exactly for that reason, to help make the platform less overwhelming and show just how powerful it can be. We’re excited to keep supporting you as you track and prospect new leads, and we truly appreciate your recommendation. Thanks for being part of the HighLevel community! — The HighLevel Team ### 32. Incredible platform! Great support from Saurav! **Rating:** 5.0/5.0 stars **Reviewed by:** Mimi L. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about HighLevel?** Lots of tools and innovation! New features every month. They strive to get our feedback and make improvements to suit client needs. **What do you dislike about HighLevel?** There is a learning curve, as all platforms have, but there are resources to give you direction. Not all customer support agents know the answers so you get moved to higher technical support for email assistance. But every now and then you get a Customer Support agent who really knows their stuff and Saurav is one of them! Had an issue where I couldn't access an subaccount with some log in changes but he figured out how to override! Took the time to walk my account through very complicated steps. So appreciate his help!!! **What problems is HighLevel solving and how is that benefiting you?** I've been able to elminate several subscriptions for software that is contained within HighLevel and as my familiarity grows, suspect there will be more. **Official Response from Jonathan Evans:** > Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying the platform and the innovative features we roll out regularly. We also appreciate your understanding of the learning curve, and we're glad that Saurav was able to assist you effectively with your account issue. We’ll continue working to improve our support and ensure that every agent has the expertise you need. Thanks for being a valued customer, and we look forward to continuing to support your success with HighLevel! ### 33. Feature-Rich and User-Friendly—Absolutely Love It! **Rating:** 5.0/5.0 stars **Reviewed by:** Athan R. | Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about HighLevel?** It is very good, easy to use, and has a lot of features **What do you dislike about HighLevel?** nothing I think only sometimes it does it a little complicated but it is easy to solve **What problems is HighLevel solving and how is that benefiting you?** It is marketing to people to help our events. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful feedback! 🌟 We’re thrilled to hear that you find HighLevel feature-rich, user-friendly, and helpful for your marketing and event management needs. Our goal is to make powerful tools simple to use—so it’s great to know that the platform is helping you reach and engage your audience more effectively. We appreciate your note about occasional complexity, and we’re continuously working to streamline the user experience so everything feels even smoother. If you ever have questions or suggestions, our Support and Customer Success teams are always here to help. Thanks again for being part of the HighLevel community—we’re excited to keep growing with you! 🚀 — The HighLevel Team ### 34. Can't Live Without It! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** August 26, 2025 **What do you like best about HighLevel?** Always improving CRM, as developers are constantly working on it. Logical, easy to use. Lots of snapshots & cool templates. Easy once you understand, and full understand the principles of what you are trying to create. Helps you to think more of the customer path to your goal. **What do you dislike about HighLevel?** You can create too much detail if you are not careful. **What problems is HighLevel solving and how is that benefiting you?** Keeps an updated track of customer details, preferences, previous shopping history, personal details and measurements, all ready so the customer can return and anyone serving in the store can quickly be familiar with their preferences and can help customer. This is a game-changer but don't tell anyone! **Official Response from Jonathan Evans:** > Thank you so much for sharing your experience and for the high praise! We’re thrilled to hear that you find HighLevel intuitive, logical, and powerful — and that it’s helping you create more thoughtful customer journeys. It’s great to know the platform is making such a difference in how you track customer details and deliver personalized service — that’s exactly the kind of impact we strive for! We also appreciate your note about managing detail levels; it’s a great reminder that flexibility can be both powerful and creative. We’re grateful to have you in the HighLevel community and appreciate your continued trust as we keep improving the CRM and releasing new tools to make your workflow even smoother. — The GoHighLevel Team ### 35. All-in-One Platform That Simplifies Everything **Rating:** 5.0/5.0 stars **Reviewed by:** Lincoln T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about HighLevel?** Amazing platform that brings dozens of tools into a single subscription. **What do you dislike about HighLevel?** It's a little overwhelming to begin with, but once you figure it out, everything makes sense. **What problems is HighLevel solving and how is that benefiting you?** High level solves problem of websites, CRM, automation, phone call platform, SMS, social media scheduling, email sending, and more. It really does do it all. **Official Response from Jonathan Evans:** > Thank you for the great feedback! We’re glad to hear HighLevel has helped you bring so many tools together into one streamlined platform. We understand that getting started can feel overwhelming, and we’re continuously working to make onboarding and learning even smoother. It’s great to know that once everything clicks, the value of having websites, CRM, automation, calling, SMS, social scheduling, and email all in one place really shines. Thanks for being part of the HighLevel community! ### 36. Great CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Tim T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about HighLevel?** I like that it has a lot of features and especially utilizing the tags to sort everything out! **What do you dislike about HighLevel?** The text and call limits or else you'd get blocked by it, but it does make sense as to of why. **What problems is HighLevel solving and how is that benefiting you?** It helps with organization and streamlining everything **Official Response from Jonathan Evans:** > Thank you so much for your great review! We’re thrilled to hear that you’re enjoying HighLevel’s wide range of features — especially how tags help you stay organized and streamline your workflow. We appreciate your understanding regarding text and call limits — those safeguards are in place to help protect deliverability and compliance, but we know they can sometimes feel restrictive. Our team is always looking for ways to balance safety with flexibility for our users. We’re so glad HighLevel is helping you stay organized and operate more efficiently. Thank you for being part of the HighLevel community! — The GoHighLevel Team ### 37. Effortless Campaign Creation with Powerful Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2025 **What do you like best about HighLevel?** Ease of use, easy to create campaigns and landing, pages, versatile, functionality, sms and calendar and zoom integration **What do you dislike about HighLevel?** Trigger links are a little bit difficult to get used to. **What problems is HighLevel solving and how is that benefiting you?** Lead tracking, note history, email marketing, automated texts, lead capture from website **Official Response from Jonathan Evans:** > Thank you for your review! We’re glad to hear you’re enjoying the ease of campaign and landing page creation, along with the versatility of features like SMS, calendar, and Zoom integrations. It’s great to know HighLevel is helping you streamline lead tracking, communication, and automation. We also appreciate your feedback about trigger links — we know they can take a little getting used to, and we’re continuously working to improve clarity and usability across the platform. Thanks for being part of the HighLevel community! — The HighLevel Team ### 38. GHL has great potential in LatinAmerica. But it lacks Spanish support and a gateway like MercadoPago **Rating:** 5.0/5.0 stars **Reviewed by:** Frank B. | system administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2025 **What do you like best about HighLevel?** That it has all the features I need within a single payment plan and that it has no limits, neither on contacts nor on space on its server. **What do you dislike about HighLevel?** That the Support Chat doesn't have technicians who understand, speak, and write Spanish. And that it doesn't have a payment gateway that can be integrated in Colombia. Like Mercado Pago. **What problems is HighLevel solving and how is that benefiting you?** It helped me automatically schedule posts on my social media, create automations for responses, and deliver lead magnets on my social media using a keyword. It also served as a CRM for managing clients, and as a chatbot. It actually has many features that I use for my marketing ecosystem. **Official Response from Jonathan Evans:** > We have received a valuable review from a client who has shared both positive and constructive feedback regarding their experience with HighLevel. Below is a summary of their comments and suggestions: Positive Feedback: Comprehensive Features: The client appreciates the all-in-one nature of HighLevel, highlighting that it includes all the features they need within a single payment plan, with no limits on contacts or server space. Marketing Ecosystem Integration: They have also benefitted from HighLevel’s ability to automate social media posts, create automations for responses, deliver lead magnets, and manage client relationships as part of their broader marketing ecosystem. Areas for Improvement: Lack of Spanish Support: The client expressed difficulty with support, specifically noting that the current chat support does not include technicians who are fluent in Spanish, making it challenging for Spanish-speaking users to effectively communicate and resolve issues. Payment Gateway Integration: The client mentioned the absence of a payment gateway integration for Latin American users, specifically Mercado Pago, which is widely used in Colombia. This limits the platform’s usability for local businesses that rely on this gateway for transactions. Suggested Action: Given the client's feedback, there is a clear opportunity for GoHighLevel to expand its accessibility and appeal to Latin American markets by: Implementing Spanish-Speaking Support: Adding Spanish-speaking technicians to support channels could greatly enhance the user experience for clients in Spanish-speaking regions. Integrating Local Payment Gateways: Including MercadoPago or similar Latin American payment gateways would improve the platform’s functionality and adoption in the region, making it more accessible to local businesses. By addressing these issues, GoHighLevel could increase its footprint in Latin America, providing more tailored services to a rapidly growing market. Thank you for considering these suggestions, and we look forward to continued improvements that benefit all users. ### 39. One of the best tools for Small Business Owners **Rating:** 4.5/5.0 stars **Reviewed by:** Kirsten K. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2025 **What do you like best about HighLevel?** It has a lot more tools and it keep adding more features that help run your business on one platform instead of multiple. Texting and Emailing clients, creating and managing website, creating forms, automations, and much more than I've used. **What do you dislike about HighLevel?** Customer service can be frurstrating to get a clear answer on a technical problem. The system they have to get help used to be better but I think they had to change it because of the huge influx of customers they have. The site can be glitchy on browser and limiting on the App on your phone. **What problems is HighLevel solving and how is that benefiting you?** Once you understand the system, it has very useful features to help you manage your clients. The feature I love the most is the scheduling texts and emails, it's makes it easier to contact clients and catch mistakes at the right time. Being able to change your website on here is very useful, saves money on paying someone else to do it. Understanding how HighLevel works so you dont have to over pay an agency to do the same thing but they rip you off. **Official Response from Chase Buckner:** > Thanks for the review Kristen! Glad you're enjoying the took kit. Rest assured that we're staffing up and working hard on the backed to ensure that both support and system stability scale with our user growth đź‘Ť ### 40. Robust, user friendly, great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** August 14, 2025 **What do you like best about HighLevel?** Highlevel has features include that make my job a little easier and most of these features are wrapped into the regular pricing. **What do you dislike about HighLevel?** You are in a learn as you go situation, unless you have the higher value package, which means it can take some time to understand what you are trying to do - although the learning library is very good and calling in for assistance is quick and easy. **What problems is HighLevel solving and how is that benefiting you?** Having everything a CRM needs under one roof (for the most part!). Staying on one platform for managing your marketing and customer relationship records is perfect. **Official Response from Jonathan Evans:** > Thank you for your thoughtful review and for highlighting what you enjoy most about HighLevel! We’re glad to hear our all-in-one features are making your job easier and that you’re finding value in having so much included in the regular pricing. We appreciate your honest feedback on the learning curve. While we’re happy you’ve found our Learning Library and support team helpful, we’re always looking for ways to make onboarding smoother—your input helps us improve. It’s great to know that having everything under one roof is helping you streamline your marketing and CRM needs. We’re excited to keep supporting your success! — The HighLevel Team ### 41. Highlevel Review 2025 **Rating:** 2.5/5.0 stars **Reviewed by:** David H. | Paid Search Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about HighLevel?** You can automate follow-ups, onboarding sequences, review requests, pipeline movements, and more **What do you dislike about HighLevel?** The initial setup and getting “comfortable” can take significant time. For small teams or solo users, that ramp cost is steep. **What problems is HighLevel solving and how is that benefiting you?** Leads often slipped through the cracks because follow-ups weren’t automated or tracked. Without a centralized system, it was hard to know where each contact was in the pipeline or if anyone followed up. **Official Response from Jonathan Evans:** > Thank you so much for your detailed review! We’re thrilled to hear that HighLevel has helped you automate key workflows like follow-ups, onboarding sequences, review requests, and pipeline management — it’s great to know the platform is helping you stay organized and prevent leads from slipping through the cracks. We completely understand your feedback about the initial setup and learning curve, especially for smaller teams or solo users. We’re continuously improving our onboarding experience, training resources, and guided setup tools to make it faster and easier to get up and running. We’re glad HighLevel is helping you bring structure and visibility to your follow-up process and client pipeline. Thank you for your trust and for being part of the HighLevel community! — The GoHighLevel Team ### 42. Best Value and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rich S. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2025 **What do you like best about HighLevel?** Highlevel offers a vast array of applications that interact very well with each other. Highlevel goes beyond just the applications. There support has been top-notch. It is game-changing to be able to do a Zoom chat where the AI Bot first tries to assist and if unsuccessful it will initiate a Zoom session with a staff member. This allows the issue to be resolved quickly and to get back to the tasks at hand increasing both productivity and profits. **What do you dislike about HighLevel?** It would be nice to see video snippets available for help within the actual application you are working on that explained the process and eliminated the need for the Zoom chat. **What problems is HighLevel solving and how is that benefiting you?** Because of their level of support, this is actually an all-in-one system that I am able to use and stick with. **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your thoughtful review! We're thrilled to hear that HighLevel’s all-in-one platform and support structure are helping you stay productive and profitable—that's exactly the kind of impact we strive for. We’re especially glad that the combination of AI chat and live Zoom sessions has made issue resolution faster and more convenient for you. Our goal is to keep building on that experience to reduce friction and empower you to do more. We also appreciate your feedback about in-app video snippets. That’s a great idea—and something we’re actively exploring as part of our efforts to improve embedded learning and contextual help. We'll make sure to pass your suggestion to our Product team for consideration in future updates. Thanks again for your continued trust in HighLevel—we're lucky to have you in the community! ### 43. Client 911 was promptly resolved **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about HighLevel?** HighLevel has grown to be about a one stop shop for all of your business needs. The AI development that has happened in just 3 months is astronomical and I can't wait to see what they build next. The new updates that they come out with are just what the community need, and they do really care about the problems and pain points that they hear about rather than just saying they do. **What do you dislike about HighLevel?** Due to the number of features it is really overwhelming to learn, especially if you don't have a basic tech understanding which in todays world is over the majority of people. It is extremely robust, but just very overwhelming to new users. I would love to see more training that does a drip method like the certification course, and that covers more in depth aspects of the service. **What problems is HighLevel solving and how is that benefiting you?** Everything, this is my hub of daily activity. I am able to communicate with clients easier, and automatically with little issue. **Official Response from Jonathan Evans:** > Thank you so much for the thoughtful and balanced feedback! We're thrilled to hear that HighLevel has become the central hub for your business activities and that you're finding value in our AI development and continuous platform updates. Your comment that "Client 911 was promptly resolved" means a lot to us, and we're glad we could support you when it mattered most. We hear your concerns around the learning curve — it’s absolutely valid, especially given how robust the platform has become. We’re actively working on expanding our training resources with more step-by-step, drip-style content to support users of all experience levels. Your suggestion aligns perfectly with what we’re building next! Thanks again for taking the time to share your experience. We’re excited to keep growing with you! ### 44. Incredible array of functionality that all works together **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods **Reviewed Date:** May 17, 2025 **What do you like best about HighLevel?** What I like most is the vast array of functionality that uses the same database fields and can all be tied together in workflows to produce a desired outcome. **What do you dislike about HighLevel?** The more you use it the more you get used to using variables. But sometimes - like with a conversational AI that can schedule an appointment - you have to tie it to a specific thing, like a specific calendar. You would expect the option that the calendar choice is a variable. Workflows can expand rappidly and become overwhelmingly big if you work with a team that all has different calendars. **What problems is HighLevel solving and how is that benefiting you?** It's a Swiss pocket knife for marketing automation, so it solves many things, but the main problem it solves is the conversion from leads to appointments. **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your experience with GoHighLevel! We’re absolutely thrilled to hear that you’re finding the platform intuitive and that our automated workflows and templates are helping you better manage your clients. Your feedback about streamlining areas like Domains and Calendars is incredibly valuable—I've shared it directly with our product team for further evaluation. We're always working to simplify and enhance the user experience, and insights like yours help guide those improvements. It’s awesome to know that GoHighLevel is making a difference in your client management, email marketing, and website-building workflows. Should you have any questions, run into challenges, or think of new features you'd love to see, our team is always just a message away. Thanks again for being a part of the HighLevel community—we appreciate you! ### 45. Best CRM Available **Rating:** 5.0/5.0 stars **Reviewed by:** Joy F. **Reviewed Date:** March 13, 2025 **What do you like best about HighLevel?** I love how HighLevel constantly evolves with user-driven innovation! When you discover a new potential use or function, you submit it directly to their team. They immediately add it to a community board where agency owners like us can comment and vote. The most popular features go straight to the development team, who quickly build and release these enhancements to everyone. This collaborative approach ensures we always get what we need to serve our clients better. This is the kind of responsive partnership every agency deserves. **What do you dislike about HighLevel?** The system's complexity is both a blessing and a challenge! While powerful, HighLevel requires a deep understanding of how all components interconnect. This complexity creates greater dependency on our team's expertise - our clients can't simply jump in and navigate independently. Interestingly, most clients prefer we handle everything for them, with CPA firms especially valuing our customized program creation. Wouldn't you agree that sometimes the very features that make a platform powerful also create barriers for the average user? This is where our specialized knowledge truly delivers value. **What problems is HighLevel solving and how is that benefiting you?** HighLevel's comprehensive all-in-one CRM system revolutionizes how we approach marketing! Every aspect of client management and marketing seamlessly integrates, allowing me to customize pricing based on which components deliver the most value. Their exceptional knowledge base provides instant access to detailed articles and videos for every system element - have you ever seen such thorough documentation? The incredible depth of HighLevel's features, combined with their constant innovation through new elements and updates, empowers me as an agency owner to continuously enhance my service packages and pricing structure. This dynamic platform ensures I deliver cutting-edge solutions that keep my clients ahead of their competition while maximizing revenue opportunities. **Official Response from Jonathan Evans:** > Joy, we truly appreciate your amazing feedback! It's great to hear that best crm available. We’re committed to continuously improving your experience with HighLevel! ### 46. Fantastic platform that never ends **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about HighLevel?** HighLevel is a game changer. I have searched high and low for a all-in-one system for my business marketing, my courses, client management, coaching, website, etc. They have SO many features that as my business grows, instead of finding yet another plug-in or add-on, I simply look at HighLevel because they've already thought of it and are doing it! AND they release new features, updates and modifications weekly (and sometimes daily!) so you will always be on the cutting edge of what's out there and ahead of the game for most everyone. I LOVE this system and have personally only scratched the surface of what it can do. **What do you dislike about HighLevel?** There is a pretty big learning curve just because of the expanse of features. I'm sure it's hard to stay up to date with new Help Videos for each feature, so sometimes there are new updates you're excited to learn to use but there isn't any helpful walk throughs, yet. So, for a newbie like me, those videos are a life saver. As a coach and course creator, I'd love to see more of the life coaching niche industry showing how its used for client sessions and messaging. I'm teaching myself but that's not GHL fault. **What problems is HighLevel solving and how is that benefiting you?** Website, forms, lead capture, course management, client deliverables, webinars and session management. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that fantastic platform that never ends. We’re committed to continuously improving your experience with HighLevel! ### 47. most powerful tool on the market for the price, and incredibly flexible. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** They innovate at the speed of light, led by user ideas, and still honoring their core mission. It's a good model. What they offer for the price they offer it at is great. In a world of SaaS solutions that promote a feature only to realize that they did the bare min to be able to list the feature on their website, highlevel actually cares about making that feature what you would expect it to be, even if it takes a few phases during roll-out, which they do to get feedback and fine-tune based on real customer needs, which is just smart. **What do you dislike about HighLevel?** The monster of support. I think this is the biggest challenge for anyone who allows you to choose-your-own-adventure with automation, has robust calendar features, offer dynamic phone/sms solutions and have a price point that invites people who have no tech experience to dive in and get in trouble. That being said I feel their support has come a long ways, and I love that they offer zoom calls and are continuing to improve, but would say that this is one of the challenges they face. Quality and Followup times. I have experienced things getting escalated that were a matter of a simple comment from the front line support, that would have saved me 4 days of waiting for the same answer from a sr support agent. **What problems is HighLevel solving and how is that benefiting you?** Automation, organization and scheduling **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that most powerful tool on the market for the price, and incredibly flexible.. We’re committed to continuously improving your experience with HighLevel! ### 48. One of the best CRM for coaching and consulting business! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** I love how High Level is an all-in-1 tool for business owners. This normally would have cost me thousands of dollars for having different tools and trying to connect everything together. So having something like GoHighLevel that is an all-in-1 business tool is probably one of the best choices ever in our business. **What do you dislike about HighLevel?** The downside is sometimes it gets glitchy, and the support doesn't help that much. Sometimes my team talks to the support and has to go through many people but still doesn't get an answer or solution. The support team at GoHighLevel seems like they never read the notes from the last person who supposedly provided them. Every time my team member is transferred to a different person, they always ask the same question about whether we have tried certain solutions, even though my team member clearly mentioned in the Loom video and chat that they have tried those methods multiple times. It is frustrating sometimes with the support team, and it feels like a waste of time. **What problems is HighLevel solving and how is that benefiting you?** I love how High Level is an all-in-1 tool for business owners. This normally would have cost me thousands of dollars for having different tools and trying to connect everything together. **Official Response from Jonathan Evans:** > Thank you for your honest review, there! We’re glad you see the value in HighLevel, and we acknowledge that our platform is one of the best CRM's for coaching and consulting business!. If there’s anything we can do to enhance your experience, let us know! ### 49. Very complete product with incredible number of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 27, 2025 **What do you like best about HighLevel?** The level of control you have is incredible. The automations are probably my favourite feature, seconded by the conversations tab. The calendar and pipelines are also very solid. **What do you dislike about HighLevel?** The worst part about HighLevel is without a doubt the learning curve. This is a difficult software to learn, even though they have very good documentation and solid support. You will find yourself overwhelmed and lost very often in the beginning. But once you do learn it, you'll be very glad you did and you'll feel like a wizard. **What problems is HighLevel solving and how is that benefiting you?** It works as a CRM and lead management/follow up system that has everything built in so we don't have to use 15 different softwares with complex integrations. It's an all-in-one solution that actually works. **Official Response from Jonathan Evans:** > Thank you for the thoughtful and detailed review — we’re so glad to hear that GoHighLevel is helping streamline your lead management and giving you the powerful, all-in-one solution you need! We especially appreciate your shoutout to automations, the conversations tab, calendar, and pipelines — it’s great to know those features are adding real value to your workflow. You’re absolutely right about the learning curve. HighLevel is incredibly powerful, and with that power comes complexity. We’re constantly working to improve the onboarding experience and shorten the time to “wizard status.” Your feedback helps us keep that front and center as we evolve our training, UI, and support tools. Thanks again for being part of the HighLevel community — and for sticking with it through the early days. We're excited to keep growing with you! — The HighLevel Team ### 50. Natural Progression **Rating:** 5.0/5.0 stars **Reviewed by:** CharlesandLinda M. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** We've been with HighLevel for a few years now, and it has completely transformed our agency! The platform has given us the tools to customize our services, scale efficiently, and even launch our own AI platform—something we couldn’t have done without its powerful features. HighLevel is a game-changer for agencies, now boasting 90,000+ customers and over 3 million users, even surpassing HubSpot in total user count. Their continuous innovation—from AI-driven automation and project management tools to enhanced SEO and streamlined onboarding—keeps agencies ahead of the curve. Unlike other platforms that nickel-and-dime you, HighLevel prioritizes long-term success over aggressive upselling, constantly adding value at no extra cost. With live product town halls, a thriving community, and global expansion, HighLevel is the ultimate tool for agencies looking to grow, automate, and scale with confidence. **What do you dislike about HighLevel?** Website technical options like adding schema is a must have but currently we have to implement workarounds. All in all, not a deal breaker. **What problems is HighLevel solving and how is that benefiting you?** We are able to run our agency more efficiently and profitably than we ever have. We've also been able to create a custom user experience based on our 3rd party partnerships. **Official Response from Jonathan Evans:** > Linda M., we truly appreciate your amazing feedback! We’re committed to continuously improving your experience with HighLevel! ## HighLevel Discussions - [HighLevel feels full of glitches and bugs for me, how are you getting it stable?](https://www.g2.com/discussions/highlevel-feels-full-of-glitches-and-bugs-for-me-how-are-you-getting-it-stable) - 1 comment, 1 upvote - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote - [Is HighLevel a CRM?](https://www.g2.com/discussions/is-highlevel-a-crm) - 1 comment, 1 upvote - [View HighLevel pricing details and edition comparison](https://www.g2.com/products/highlevel/reviews?filters%5Bsentiment_snippet%5D=1503741&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+18%3A46%3A27+-0500&secure%5Bsession_id%5D=85e8ca39-b661-4bad-bbc2-c87d62d24368&secure%5Btoken%5D=cb8e9d8b1cd745ebbae458bc32a1362a3d61be8e44cc3e113824e0571fe10f2d&format=llm_user) ## HighLevel Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [BoldTrail](https://www.g2.com/products/boldtrail/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Cloudflare One (SASE)](https://www.g2.com/products/cloudflare-one-sase/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GitHub Models](https://www.g2.com/products/github-models/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Launchpad](https://www.g2.com/products/canonical-ltd-launchpad/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [Mobiz](https://www.g2.com/products/mobiz/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## HighLevel Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Customer Support** - Case Management - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Email Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Consumer Intelligence** - Competitive Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name - Custom Domains - Customizable Forms - Customizable Branding - Customizable Templates **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards **Campaign Management** - Event / Webinar Marketing - Calendaring - Campaign Management - Workflow Management - Template Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Growth** - Site Analytics - Marketing Tools - E-Commerce - Hosting - Online Booking Tools - Website Analytics **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Social** - Social Campaigns - Social Media Advertising - Drip Campaigns - Multi-Campaign **Access** - Software Pairing - Browser Extension - Individual Download **Content** - Email Integrations - Content Management - Permissions - WordPress Tool - Design Management - Website Management - eCommerce Management - SEO Management - Website Integration - Social Media Integration - Third-Party Integrations **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Support** - Customer Support **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Shopping Cart - Online Store Builder - Real Time Editing - Multi-Language - Landing Pages/Web Forms - CRM - API - Activity Tracking - Generative AI - Alerts/Notifications - Visitor Tracking - Survey Builder - Auto Update - Widgets - AI Copilot - SSL Security - Data Import/Export - Customizable Fields - Activity Dashboard - Media Library - WYSIWYG Editor **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top HighLevel Alternatives - 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