--- title: HighLevel Reviews meta_title: 'HighLevel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 651 reviews by the users' company size, role or industry to find out how HighLevel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 651 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # HighLevel Reviews **Vendor:** HighLevel **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 651 ## About HighLevel HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ## HighLevel Pros & Cons **What users like:** - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. (155 reviews) - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. (138 reviews) - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. (135 reviews) - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. (125 reviews) - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. (122 reviews) - Ease of Use (110 reviews) - Automation Features (102 reviews) - Business Growth (98 reviews) - Centralized Management (94 reviews) - Integrations (88 reviews) **What users dislike:** - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. (140 reviews) - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. (91 reviews) - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. (89 reviews) - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. (56 reviews) - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. (52 reviews) - Difficult Learning (47 reviews) - Limited Features (45 reviews) - Overwhelming Experience (45 reviews) - Not User-Friendly (42 reviews) - Bugs (33 reviews) ## HighLevel Reviews ### 1. Incredible array of functionality that all works together **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods **Reviewed Date:** May 17, 2025 **What do you like best about HighLevel?** What I like most is the vast array of functionality that uses the same database fields and can all be tied together in workflows to produce a desired outcome. **What do you dislike about HighLevel?** The more you use it the more you get used to using variables. But sometimes - like with a conversational AI that can schedule an appointment - you have to tie it to a specific thing, like a specific calendar. You would expect the option that the calendar choice is a variable. Workflows can expand rappidly and become overwhelmingly big if you work with a team that all has different calendars. **What problems is HighLevel solving and how is that benefiting you?** It's a Swiss pocket knife for marketing automation, so it solves many things, but the main problem it solves is the conversion from leads to appointments. **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your experience with GoHighLevel! We’re absolutely thrilled to hear that you’re finding the platform intuitive and that our automated workflows and templates are helping you better manage your clients. Your feedback about streamlining areas like Domains and Calendars is incredibly valuable—I've shared it directly with our product team for further evaluation. We're always working to simplify and enhance the user experience, and insights like yours help guide those improvements. It’s awesome to know that GoHighLevel is making a difference in your client management, email marketing, and website-building workflows. Should you have any questions, run into challenges, or think of new features you'd love to see, our team is always just a message away. Thanks again for being a part of the HighLevel community—we appreciate you! ### 2. Everything in One Place—A Great All-in-One Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** Everything in one place. It makes it easier to interact with customers. **What do you dislike about HighLevel?** A bit over whelming at first. Has a learning curve. **What problems is HighLevel solving and how is that benefiting you?** Combining what I need into one place and AI. **Official Response from Chase Buckner:** > Thanks for sharing your experience 🎉 We’re glad to hear that having everything in one place has made it easier for you to interact with customers - that’s exactly what HighLevel is built to do! ### 3. Best CRM Available **Rating:** 5.0/5.0 stars **Reviewed by:** Joy F. **Reviewed Date:** March 13, 2025 **What do you like best about HighLevel?** I love how HighLevel constantly evolves with user-driven innovation! When you discover a new potential use or function, you submit it directly to their team. They immediately add it to a community board where agency owners like us can comment and vote. The most popular features go straight to the development team, who quickly build and release these enhancements to everyone. This collaborative approach ensures we always get what we need to serve our clients better. This is the kind of responsive partnership every agency deserves. **What do you dislike about HighLevel?** The system's complexity is both a blessing and a challenge! While powerful, HighLevel requires a deep understanding of how all components interconnect. This complexity creates greater dependency on our team's expertise - our clients can't simply jump in and navigate independently. Interestingly, most clients prefer we handle everything for them, with CPA firms especially valuing our customized program creation. Wouldn't you agree that sometimes the very features that make a platform powerful also create barriers for the average user? This is where our specialized knowledge truly delivers value. **What problems is HighLevel solving and how is that benefiting you?** HighLevel's comprehensive all-in-one CRM system revolutionizes how we approach marketing! Every aspect of client management and marketing seamlessly integrates, allowing me to customize pricing based on which components deliver the most value. Their exceptional knowledge base provides instant access to detailed articles and videos for every system element - have you ever seen such thorough documentation? The incredible depth of HighLevel's features, combined with their constant innovation through new elements and updates, empowers me as an agency owner to continuously enhance my service packages and pricing structure. This dynamic platform ensures I deliver cutting-edge solutions that keep my clients ahead of their competition while maximizing revenue opportunities. **Official Response from Jonathan Evans:** > Joy, we truly appreciate your amazing feedback! It's great to hear that best crm available. We’re committed to continuously improving your experience with HighLevel! ### 4. Educator and GHL Works! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelley R. | Instructional Designer Consultant & now New business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about HighLevel?** It is so versatile, and with that I can produce so much under one umbrella app. **What do you dislike about HighLevel?** Because it is so versatile, there is a pretty steep learning curve. Oddly there are a lot of "experts" out there who say they are experts. Not so. Let's just say I have kissed a fair share of frogs before I found a prince!!! **What problems is HighLevel solving and how is that benefiting you?** Communication with leads, forms, contracts funnels, pipelines and the list goes on. Having everything under one app, just makes keeping track of my business and what stage I am in with my client is a real time saver **Official Response from Jonathan Evans:** > Thank you so much for sharing your feedback — we’re thrilled to hear that HighLevel is helping you streamline and centralize so many key aspects of your business! From communication and forms to contracts and pipelines, it’s great to know that the all-in-one flexibility is saving you time and helping you stay organized. We also hear you on the learning curve. With great versatility comes complexity, and we're constantly working to make the platform more intuitive and our training resources more impactful. And yes — finding the right support can be a journey, but we're glad you found your "prince"! Thank you again for being part of the HighLevel community. If there’s ever anything we can do to support you further, we’re just a message away. – The GoHighLevel Team ### 5. Fantastic platform that never ends **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about HighLevel?** HighLevel is a game changer. I have searched high and low for a all-in-one system for my business marketing, my courses, client management, coaching, website, etc. They have SO many features that as my business grows, instead of finding yet another plug-in or add-on, I simply look at HighLevel because they've already thought of it and are doing it! AND they release new features, updates and modifications weekly (and sometimes daily!) so you will always be on the cutting edge of what's out there and ahead of the game for most everyone. I LOVE this system and have personally only scratched the surface of what it can do. **What do you dislike about HighLevel?** There is a pretty big learning curve just because of the expanse of features. I'm sure it's hard to stay up to date with new Help Videos for each feature, so sometimes there are new updates you're excited to learn to use but there isn't any helpful walk throughs, yet. So, for a newbie like me, those videos are a life saver. As a coach and course creator, I'd love to see more of the life coaching niche industry showing how its used for client sessions and messaging. I'm teaching myself but that's not GHL fault. **What problems is HighLevel solving and how is that benefiting you?** Website, forms, lead capture, course management, client deliverables, webinars and session management. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that fantastic platform that never ends. We’re committed to continuously improving your experience with HighLevel! ### 6. most powerful tool on the market for the price, and incredibly flexible. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** They innovate at the speed of light, led by user ideas, and still honoring their core mission. It's a good model. What they offer for the price they offer it at is great. In a world of SaaS solutions that promote a feature only to realize that they did the bare min to be able to list the feature on their website, highlevel actually cares about making that feature what you would expect it to be, even if it takes a few phases during roll-out, which they do to get feedback and fine-tune based on real customer needs, which is just smart. **What do you dislike about HighLevel?** The monster of support. I think this is the biggest challenge for anyone who allows you to choose-your-own-adventure with automation, has robust calendar features, offer dynamic phone/sms solutions and have a price point that invites people who have no tech experience to dive in and get in trouble. That being said I feel their support has come a long ways, and I love that they offer zoom calls and are continuing to improve, but would say that this is one of the challenges they face. Quality and Followup times. I have experienced things getting escalated that were a matter of a simple comment from the front line support, that would have saved me 4 days of waiting for the same answer from a sr support agent. **What problems is HighLevel solving and how is that benefiting you?** Automation, organization and scheduling **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that most powerful tool on the market for the price, and incredibly flexible.. We’re committed to continuously improving your experience with HighLevel! ### 7. Very complete product with incredible number of features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 27, 2025 **What do you like best about HighLevel?** The level of control you have is incredible. The automations are probably my favourite feature, seconded by the conversations tab. The calendar and pipelines are also very solid. **What do you dislike about HighLevel?** The worst part about HighLevel is without a doubt the learning curve. This is a difficult software to learn, even though they have very good documentation and solid support. You will find yourself overwhelmed and lost very often in the beginning. But once you do learn it, you'll be very glad you did and you'll feel like a wizard. **What problems is HighLevel solving and how is that benefiting you?** It works as a CRM and lead management/follow up system that has everything built in so we don't have to use 15 different softwares with complex integrations. It's an all-in-one solution that actually works. **Official Response from Jonathan Evans:** > Thank you for the thoughtful and detailed review — we’re so glad to hear that GoHighLevel is helping streamline your lead management and giving you the powerful, all-in-one solution you need! We especially appreciate your shoutout to automations, the conversations tab, calendar, and pipelines — it’s great to know those features are adding real value to your workflow. You’re absolutely right about the learning curve. HighLevel is incredibly powerful, and with that power comes complexity. We’re constantly working to improve the onboarding experience and shorten the time to “wizard status.” Your feedback helps us keep that front and center as we evolve our training, UI, and support tools. Thanks again for being part of the HighLevel community — and for sticking with it through the early days. We're excited to keep growing with you! — The HighLevel Team ### 8. Natural Progression **Rating:** 5.0/5.0 stars **Reviewed by:** CharlesandLinda M. | Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** We've been with HighLevel for a few years now, and it has completely transformed our agency! The platform has given us the tools to customize our services, scale efficiently, and even launch our own AI platform—something we couldn’t have done without its powerful features. HighLevel is a game-changer for agencies, now boasting 90,000+ customers and over 3 million users, even surpassing HubSpot in total user count. Their continuous innovation—from AI-driven automation and project management tools to enhanced SEO and streamlined onboarding—keeps agencies ahead of the curve. Unlike other platforms that nickel-and-dime you, HighLevel prioritizes long-term success over aggressive upselling, constantly adding value at no extra cost. With live product town halls, a thriving community, and global expansion, HighLevel is the ultimate tool for agencies looking to grow, automate, and scale with confidence. **What do you dislike about HighLevel?** Website technical options like adding schema is a must have but currently we have to implement workarounds. All in all, not a deal breaker. **What problems is HighLevel solving and how is that benefiting you?** We are able to run our agency more efficiently and profitably than we ever have. We've also been able to create a custom user experience based on our 3rd party partnerships. **Official Response from Jonathan Evans:** > Linda M., we truly appreciate your amazing feedback! We’re committed to continuously improving your experience with HighLevel! ### 9. GoHighLevel Turned My Chaos Into Cash (Here’s Why I’m Never Going Back) **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** The Automation: Used to take me days to untangle workflows. Now? I drag, drop, and literally watch it work. The visual builder is so stupidly simple, I can throw together an automated pipeline while my coffee gets cold. No more guessing which step broke—you see it all laid out. Integrations: Need to connect apps? Half the time you don’t even need API keys. The pre-built stuff works like a vending machine—click, connect, done. And when you do need APIs? Their docs read like a 5th grader wrote them (in a good way). The Big Win: I now build client systems in 3 days that used to take 2 months. How? Because I can show them the whole process visually. No more explaining spreadsheets or praying devs understand my scribbles. Just: “Here’s your funnel. Here’s where money leaks. Let’s fix it.” Bonus: Dumped 11 tools I used to “Frankenstein” together Stopped paying $3k/month for “custom” dev work Clients think I’m a wizard (I let them) IG: @realhaitham Email: info@syncramatic.com **What do you dislike about HighLevel?** the only thing I hate about Gohighlevel is they didn't mention what is the concurrent limit on the ai voice employee xD **What problems is HighLevel solving and how is that benefiting you?** to be honest to many problems But I will mention one : I can now build client systems in 3 days that used to take 2 months. How? Because I can show them the whole process visually. No more explaining spreadsheets or praying devs understand my scribbles. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that gohighlevel turned my chaos into cash. We’re committed to continuously improving your experience with HighLevel! ### 10. The best all-in-one marketing and automation tool in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** There are plenty of things I love about High Level, but will mention only few of them: 1. You have most of the tools a business needs under one umbrella (1 username and 1 password). This reason is enough to choose them. Maybe feature by feature you may find better options, but putting all the features together, streamlines the processes nd implementing and using it. 2. The founders behind it. When you build something on someone's else software, you want to make sure their mindset is aligned with yours, they are always improving it, listening their customers, and taking all decisions about us. **What do you dislike about HighLevel?** They can improve their customer service, but they are already good at it. Maybe use an easier way to onboard customers by doing the self-onboarding easier by using any app that shows to the customer it's funcionalities. **What problems is HighLevel solving and how is that benefiting you?** Manage my own business and being able to serve my customers from only one portal, not easy but scalable to the infinite. **Official Response from Jonathan Evans:** > Thank you for sharing your experience! We appreciate your feedback and will continue striving to improve HighLevel. ### 11. Absolutely amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** HighLevel is a game changer in so many ways. It's integrations, automations, Ai Agents, ability to adapt, tracking and ease of just jumping in and growing with it. The ability to link all our conversations across every platform is amazing. The available education, and internal training is awesome. Perfect control of selling, reselling, and adapting. Even the A2P set up is simplified. We love HighLevel. **What do you dislike about HighLevel?** Only 2 things I wish HighLevel had, and we hear it from clients and prospect clients alike. It needs internal chat, and it lacks team member segregation across things like emails, text, socials workflows. What I mean is this platform is perfectly fine if you want to assign specific contacts and areas to certain roles, and people, but we can't hand off clients and projects, and if your email is synced, everyone sees everything. Unless of course you set up manual assignment operations. We use another service which integrates perfect into our HighLevel workflows, but it would be nice if we didn't need a third-party app for chat. The workflow and team member segregation need addressed. **What problems is HighLevel solving and how is that benefiting you?** It's solved a ton of problems. We went from multiple services and call apps, to just HighLevel. We can dial, we can sms, email, FB, IG, WhatsApp, Google chat, GMB, everything in one place. It put all our clients in one place. We can automate pipelines, funnels, checkouts, payments, invoicing, blogs, everything. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that GHL is absolutely amazing. We’re committed to continuously improving your experience with HighLevel! ### 12. HighLevel is a game-changer for agency automation and integrations. **Rating:** 5.0/5.0 stars **Reviewed by:** Gareth R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** HighLevel provides a fully integrated marketing and CRM platform, allowing agencies to automate workflows, manage client communications, and scale their services efficiently. The built-in automation tools, robust pipeline management, and white-label SaaS capabilities make it a powerful solution for agencies looking to offer high-value services to their clients. The ability to integrate AI-driven chatbots and voice assistants also enhances customer interactions and lead conversion. **What do you dislike about HighLevel?** While HighLevel is feature-rich, the platform has a learning curve, particularly for new users unfamiliar with automation and CRM tools. The UI, while functional, could be more intuitive, and occasional updates introduce minor bugs. Additionally, some native integrations could be more seamless, requiring workarounds or third-party automation tools like N8N for advanced use cases. However, the HighLevel support team is responsive, and the community is active in providing solutions. **What problems is HighLevel solving and how is that benefiting you?** HighLevel is solving key challenges in lead management, automation, and client engagement for digital agencies. By consolidating CRM, marketing automation, and communication tools into one platform, it eliminates the need for multiple third-party software solutions, reducing costs and complexity. For my business, it has: Automated lead nurturing – allowing for seamless follow-ups via SMS, email, and voice AI, increasing conversion rates. Improved client retention – with automated workflows that ensure timely communication and task execution. Enhanced reporting & insights – giving clear visibility into campaign performance and customer interactions. Scalability with SaaS mode – enabling agencies to offer white-labeled software solutions to clients, creating additional revenue streams. By integrating with external tools like Twilio, N8N, and AI chatbots, HighLevel has streamlined my workflow automation and improved overall efficiency, making client management and marketing execution much more effective. **Official Response from Jonathan Evans:** > Gareth R., we truly appreciate your amazing feedback! It's great to hear that highlevel is a game-changer for your agencies automation and integrations.. We’re committed to continuously improving your experience with HighLevel! ### 13. Efficiency in the automation of the sales and customer service process **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron C. | ANALISTA DE TI, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about HighLevel?** Its efficiency in automations and different communication channels. **What do you dislike about HighLevel?** Payment is made for messaging or mail services. **What problems is HighLevel solving and how is that benefiting you?** Customer service via WhatsApp messaging and collection of potential leads through Facebook campaigns. **Official Response from Jonathan Evans:** > Thank you for sharing your experience on G2. We are glad to know that you value the efficiency of our automations and the variety of communication channels we offer. It's great to know that HighLevel is helping you manage customer service via WhatsApp and capture potential leads through Facebook campaigns. We take note of your comment about messaging and email costs. We will continue working to optimize our plans and offer you the best value for money. Thank you for trusting HighLevel and for allowing us to be part of your growth. — The HighLevel team ### 14. Mind blowing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about HighLevel?** One of the things i love about ghl is the support, which is quite incredible. I'm able to jump into a zoom with someone to help me figure out anything on how to use the platform 24/7. In addition I find that it is the most well rounded platform, with so many options and in a way that even non tech people find it easy to understand. That's quite unique, and after trying many many different softwares i have found joy in running a business again now that i have ghl. **What do you dislike about HighLevel?** The one thing that could be improved is the social media scheduling and the automations for social media, like dm responses and comment responses - this could be improved in terms of what can be done. **What problems is HighLevel solving and how is that benefiting you?** It just allows me to run my business in one space. Saves me time, headaches and connects it all together. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that mind blowing. We’re committed to continuously improving your experience with HighLevel! ### 15. The Ferrari you thought never drive. **Rating:** 5.0/5.0 stars **Reviewed by:** Hector A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about HighLevel?** I've been using HighLevel for 4 months, and it has been an incredible journey! What stands out the most is their unwavering commitment to improving and upgrading the platform. Love the TownHalls providing what's coming and what's new onboard.The support structure is equally impressive—live chat, onboarding sessions, YouTube tutorials, podcasts, and live calls—all backed by a team that truly knows the platform inside and out. The learning curve is manageable, with the basics being easy enough to implement right away, which allowed us to start delivering value to our clients almost immediately as well for our agency, making some clients connect with Recurring model thru Stripe, we don't even have to worry about chargin customers, because we have setup negotiated monthly fees. HighLevel has been a game-changer for our agency—it’s an investment that pays for itself many times over. To me, HighLevel is like owning a Ferrari before knowing how to drive it. But with the comprehensive training, updates, and incredible support, we’re mastering the platform day by day—and now achieving milestones we never thought possible. Thank you for creating such a transformative tool! —Hector @ Influxiest Team **What do you dislike about HighLevel?** If anything, why didn't exist 20 year ago! always had this idea of a marketing platform all-in-one, but too costly to build it by myself or even hire developers to do it. Now for just a fraction, is accesible to Small Boutique Agencies as well big agencies, which at the end of the day, simplifies processes internally. Although, this isn't a platform that will make you millions unless you work it out. Nobody will do the pushups for you. Isn't rocket science build an AIO platfrom and keep it competitive, but RocketScience will be know how and directions YOU as an Agency or SaaS reseller will make it run. **What problems is HighLevel solving and how is that benefiting you?** All in One Platform **Official Response from Chase Buckner:** > Thanks for the awesome review Hector! Glad to hear your clients are loving the platform and that you're enjoying our daily town halls. Thanks for being a part of the journey! ### 16. This software changed my business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** June 10, 2025 **What do you like best about HighLevel?** It provides solutions for my clients that I could never provide on my own and helps round out my offerings as a digital marketing agency **What do you dislike about HighLevel?** That I didn't start using it with my clients earlier **What problems is HighLevel solving and how is that benefiting you?** It helps me provide solutions for my clients that are deeper into the sales funnel that I previously could provide. Previously, I was almost exclusively providing solutions that were top-of-funnel solutions -- helping draw attention to their businesses. But I didn't have much that helped nurture prospects and drove them closer to conversion. HighLevel provides solutions that help with that. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful and enthusiastic review — we’re thrilled to hear that HighLevel has had such a transformative impact on your business! We love knowing that the platform has enabled you to offer more comprehensive solutions to your clients, especially deeper into the funnel where nurturing and conversion become critical. That’s exactly the type of growth and client success we aim to empower for all our agency partners. And while we can’t change the past, we’re excited you’re now on board and maximizing the value HighLevel can bring to your services. If there’s ever anything we can do to support your continued success or streamline your experience even further, our team is here to help. Thanks again for being a part of the HighLevel community — we’re honored to support your agency’s journey! ### 17. HighLevel connects with our patient software seamlessly **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia J. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about HighLevel?** It helps us integrate our patients into ChiroHD and allows us to message patients **What do you dislike about HighLevel?** I wish it would combine not only new but existing patients on the schedule **What problems is HighLevel solving and how is that benefiting you?** Streamlines our new patient schedule and gathers info from our patient forms on our website **Official Response from Jonathan Evans:** > Thank you so much for sharing your feedback! We’re thrilled to hear that HighLevel’s integration with ChiroHD is helping streamline your patient communication and scheduling workflows — it’s great to know the platform is making day-to-day operations smoother for your practice. We appreciate your suggestion about combining both new and existing patients on the schedule. That’s valuable feedback, and we’ll be sure to share it with our product team as we continue to enhance scheduling and patient management capabilities. We’re so glad HighLevel is helping your team save time, simplify form collection, and provide a better experience for patients. Thank you for being part of the HighLevel community! — The GoHighLevel Team ### 18. ⭐️⭐️⭐️⭐️⭐️ Stellar Customer Support from Hari Shanker at GoHighLevel! **Rating:** 5.0/5.0 stars **Reviewed by:** Robert M. | Agency owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2025 **What do you like best about HighLevel?** I had the pleasure of being assisted by Hari Shanker today, and I couldn't be more impressed! Hari was incredibly efficient, knowledgeable, and quick to resolve my issue, saving me both time and frustration. His professionalism and problem-solving skills made the entire experience seamless, and he went above and beyond to ensure everything was handled perfectly. Great customer support is hard to come by, but Hari truly stands out. Thank you, Hari, for making my day easier—GoHighLevel is lucky to have you! Highly recommend GoHighLevel’s support team, especially if you get the chance to work with Hari! 👏 **What do you dislike about HighLevel?** NOTHING. best saas in the world and I have tried many **What problems is HighLevel solving and how is that benefiting you?** The Software solves every single business and agency problem that i have come across in my 15 years as an agency owner ### 19. Marshall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2025 **What do you like best about HighLevel?** Marshall was a great Texas guy and an even better agent, really helpful and patient. i'm bad with technology and he help me understand what i need it to do and how to do it. he definitely deserves a raise on his knowledge alone, you add great customer service and patience and you get a great asset to your company. **What do you dislike about HighLevel?** i use "payanywhere" as a credit card processor and i can not integrate it to gohighlevel. **What problems is HighLevel solving and how is that benefiting you?** all in one business solution, is both solving a lot of problem and making thing easy. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We're thrilled to hear that Marshall provided you with an exceptional support experience — we completely agree, he’s a rockstar and a true asset to our team. We'll be sure to pass along your kind words and recognition; it means a lot. We also appreciate your feedback regarding PayAnywhere integration. While we don’t currently support that specific payment processor, we’re always evaluating feature requests and partnership opportunities based on user demand. We’ve logged your interest with our product team for future consideration. We're glad to hear that HighLevel is helping simplify your business operations — our goal is to be the all-in-one platform that truly supports your growth. Thanks again for being part of the HighLevel community! ### 20. love it, my clients love it. Makes the process easy & I rarely need any external apps to fulfill **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate **Reviewed Date:** August 15, 2025 **What do you like best about HighLevel?** Swiss army knife for everything. Can keep my clients all inside the platform **What do you dislike about HighLevel?** The A.i. agents aren't as clean as others yet, but still get the job done well, can't complain tbh **What problems is HighLevel solving and how is that benefiting you?** all one one fulfillment. I use to use a high stack for clients now I can pretty much do it all on here. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re thrilled to hear that HighLevel feels like a “Swiss army knife” for your business and that it’s helping you simplify fulfillment for your clients. It’s especially great to know your clients love it too—that’s the ultimate win for us! We appreciate your honest feedback about the AI agents. While they’re already helping get the job done, we know there’s room for improvement, and our team is actively working on making them even more powerful and seamless. Thanks again for sharing your experience and for trusting HighLevel to support you and your clients—we’re excited to keep innovating and growing alongside you! — The HighLevel Team ### 21. The best overall tool for managing a small to medium-sized business. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** March 14, 2025 **What do you like best about HighLevel?** It combines everything you need to manage your business into one comprehensive package that replaces all the different technological tools you need to manage your business into one integrated place. **What do you dislike about HighLevel?** Probably the biggest challenge with HighLevel is that it has so many things that it can do that it can be a bit overwhelming to setup in the beginning. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solves the integration problem of working with a number of different tools that have to be somehow integrated together to be a cohesive solution. For example, for my business it handles my customer and prospect relationship management, my billing, my phone system, my email marketing, my social media marketing, my scheduling, and automating tasks relative to all those in one place. And I am not using all it's features! **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that the best overall tool for managing a small to medium-sized business.. We’re committed to continuously improving your experience with HighLevel! ### 22. Amazing platform always evolving. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** September 02, 2025 **What do you like best about HighLevel?** It's easy to use, well-structured, solid, and complete. **What do you dislike about HighLevel?** The documentation is excellent, but the platform is always bringing new features, and I would love to see more completed video tutorials. **What problems is HighLevel solving and how is that benefiting you?** It's helping to get more leads for dental practices. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re delighted to hear that you find HighLevel easy to use, well-structured, and reliable — and that it’s helping you generate more leads for your dental clients. That’s exactly the kind of success we love to see! We also appreciate your feedback about video tutorials. You’re absolutely right — as the platform continues to grow, we’re actively working on expanding and updating our video resources to keep pace with new features. Thanks again for being part of the HighLevel community and for sharing how you’re using the platform to make a real impact! — The GoHighLevel Team ### 23. The Ideal Agency Hub Software Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** March 18, 2025 **What do you like best about HighLevel?** Extensive capabilities, links to many other applications, can be customised to client requirements, continually developing, many tools in one package. **What do you dislike about HighLevel?** Sometimes, tutorials lag behind updates or new feature releases. Many hidden charges on actions, premium actions, messages, automation—and a recent development to start charging for additional functionality, where we bought the application as an expanding, ever-developing platform, the R & D for which we are already paying in our monthly subscriptions. Don't make the same error as Groove.cm / Groove.ai who betrayed those that bought in to one concept as "founding members" only to get asked to pay again for a change in their direction, which was funded by the payments founders had already paid! **What problems is HighLevel solving and how is that benefiting you?** Multiple client solutions contained within one application **Official Response from Jonathan Evans:** > Thank you for your feedback! 🚀 We're thrilled to hear that HighLevel has been a game-changer for you and that you're enjoying the powerful automation, CRM, and reputation management features. We’re always working to enhance the platform, so if you ever run into an issue where something isn’t working as expected, please don’t hesitate to reach out to our support team—we’re here to help! Your success is our priority. 💪😊 ### 24. Very happy with GHL **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services **Reviewed Date:** April 21, 2025 **What do you like best about HighLevel?** So many areas of our business have been impacted. Website, email, automations, CRM, phone answering, missed calls and more. **What do you dislike about HighLevel?** I did find that the amount of things available while one of my favorites now was admittedly frustrating to begin with. But I was able to hire help with setup which is very available and that has jump started my progress. **What problems is HighLevel solving and how is that benefiting you?** Customer follow up has always been a weak spot for me. The automations all in one product have given me a consistent flow for communicating with new leads. And I find that I can customize the flow when I find areas that are not performing. **Official Response from Jonathan Evans:** > Thank you so much for the thoughtful review! We're thrilled to hear that HighLevel is making a positive impact across so many areas of your business — from website and CRM to phone and automation. We know the platform can feel like a lot at first, so we're glad you found the right support to help you get up and running. If there's ever anything we can do to support your continued growth, we're here for you! 🚀 ### 25. Best application for marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Sourabh S. | Technical Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2024 **What do you like best about HighLevel?** I liked the most automated workflows, it is effortless to use and convenient for marketing. We can easily connect with other platforms by using inbound triggers and webhooks. When we are stuck somewhere, we can reach out to customer support, they are very good at taking care of your all issues. we can easily create templates and automate workflows, It is very easy to implement anything. I am a frequent use of Go Highlevel and I fully recommend it to others. **What do you dislike about HighLevel?** In highlevel, there are so many important actions that are premium. It is the only thing which I don't like **What problems is HighLevel solving and how is that benefiting you?** First of all, in higlevel we can manage all the client very easily and for marketing we can automate the workflows. Highlevel is time saver when we need reports and other things. **Official Response from Chase Buckner:** > Thanks for the review Sourabh! Glad to hear you're loving the Workflow Builder! We're rolling out a new Premium Triggers & Actions bundle subscription that will drastically lower the cost of those premium items - stay tuned! ### 26. Awesome product, bundled package **Rating:** 5.0/5.0 stars **Reviewed by:** Nehal G. | Customer Success Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2025 **What do you like best about HighLevel?** The simple and the robust software and the best part is workflow to automate the flow i.e customer enggagement **What do you dislike about HighLevel?** Nothing the software itself capable to execute the process. **What problems is HighLevel solving and how is that benefiting you?** Easy to use and automate your customer response also well handled the customer well in terms of AI **Official Response from Jonathan Evans:** > Thank you for sharing your feedback on G2! We’re thrilled to hear that you find HighLevel both simple and robust, and that our workflows are helping you automate customer engagement effectively. It’s especially rewarding to know that our AI features are making it easier to respond to and manage your customers. We also appreciate your confidence in the platform’s capabilities—it means a lot to our team. We’ll continue innovating so you can keep delivering exceptional results for your business. Thanks for being part of the HighLevel community! — The HighLevel Team ### 27. Very good, wish it could host live stream also **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine **Reviewed Date:** March 29, 2025 **What do you like best about HighLevel?** Easy to create automations and websites, courses and communities, needs to add a way to host live stream events on page and use the software to gather important information from attendees. **What do you dislike about HighLevel?** GHL would greatly improve my ability to sell if it made it easier to host live stream on page "easier to add on page Zoom or other" So I can still use the CRM to gather important attendee information while participating in the Zoom. It would be nice if Stripe or other provider let you use multiple bank accounts, and it would be nice if it was easier to get A2P registered, It would be nice if you could clone sub sections of a course into another course so you don't have to build it all out again. I want to be able to host live stream inside of communities for weekly check ins/ etc. **What problems is HighLevel solving and how is that benefiting you?** CRM automations and calendar give a lot of time back to my clients, courses and communities, and easy to make website, although I wish the websites responded better to SEO. **Official Response from Jonathan Evans:** > Thank you for your detailed feedback! We're excited to hear that you’re finding HighLevel helpful for automations, courses, communities, and websites—it’s great to know that our tools are saving you and your clients valuable time. We appreciate your suggestions around live streaming integration, Stripe multi-account support, A2P registration, and course cloning. We recognize the importance of these features and are continuously working to improve the platform to better meet your needs. Regarding live streaming, we’re actively exploring ways to enhance event hosting within the platform, and we’ll definitely take your feedback into account for future updates. We also hear you on the SEO performance for websites, and we’re committed to making improvements in that area to enhance responsiveness and search visibility. Thanks again for sharing your thoughts, and we look forward to bringing more updates to help streamline your workflow! ### 28. Highlevel is powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 01, 2025 **What do you like best about HighLevel?** has so much to offer to a small businesses. **What do you dislike about HighLevel?** I am struggling in getting a phone number for my clients in Rep. of Ireland. doesn't offer SMS and Toll Numbers and the local phone numbers are limited. May I request to broaden/widen up more the filter search option for local phone numbers please. and could you please update it with twilio about SMS and Toll capabilities in Ireland please. I couldnt offer missed call text back and the Voice AI which supposed to be whatI offer in my business but I am stuck with it. PLease Help!! **What problems is HighLevel solving and how is that benefiting you?** I dont think Highlevel is helping with phone numbers with twilio for Ireland yet **Official Response from Jonathan Evans:** > Thank you so much for your positive words about HighLevel's power and value to small businesses — we truly appreciate you taking the time to share your experience. We also want to acknowledge your concern regarding phone number availability and SMS/Toll support in the Republic of Ireland. You're absolutely right that current limitations with Twilio in certain regions — including Ireland — can impact key features like Missed Call Text Back and Voice AI. We understand how frustrating this can be, especially when those capabilities are core to your client offering. We’ve shared your feedback with our Product and Carrier Relations teams, and we are actively working with Twilio to expand number availability and feature coverage. While some constraints are on the carrier side, we’re committed to advocating for broader support and are exploring alternative telecom options as well. In the meantime, we recommend checking back periodically in the number search or opening a support ticket so we can notify you directly as soon as compatible numbers or new capabilities become available for Ireland. Thank you again for your candid feedback — it helps us improve and prioritize what matters most to our users. ### 29. High Priase for High Level: An All-In-One Marketing Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** August 23, 2025 **What do you like best about HighLevel?** The Website Builder. I don't have to deal with Plugins after Plugins. **What do you dislike about HighLevel?** There are some JS/HTML capabilities that are not compatible with GHL native elements. But I've always found workarounds. **What problems is HighLevel solving and how is that benefiting you?** No more having to keep up with WP plugins! **Official Response from Jonathan Evans:** > Thank you so much for your kind words and for sharing your experience! We're thrilled to hear that you’re enjoying the Website Builder and the simplicity of managing everything without the constant hassle of plugins. We appreciate your note about JS/HTML compatibility — our development team is continuously improving the builder’s flexibility and working toward greater compatibility with custom code. It’s great to know that even when you’ve encountered limitations, you’ve been able to find effective workarounds. We’re so glad HighLevel has helped you move away from plugin maintenance and streamline your website management. Thanks again for being part of the HighLevel community — we love seeing users like you making the most of the platform! — The GoHighLevel Team ### 30. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning **Reviewed Date:** July 01, 2025 **What do you like best about HighLevel?** It is an all-in-one software that is good, but some elements like the builders need to be improved. **What do you dislike about HighLevel?** The website and funnel builder is not up to date compared to others like ELEMENTOR, FRAMER. It may be necessary to integrate FIGMA. On the social planner, you need to add the connection of music from social platforms, etc. **What problems is HighLevel solving and how is that benefiting you?** It is an all-in-one software **Official Response from Jonathan Evans:** > Thank you for taking the time to share your feedback — we’re glad to hear you see value in HighLevel as an all-in-one platform! We also appreciate your candid notes on where we can improve. We're actively working on enhancing the website and funnel builders to better align with modern design standards, and we’ve shared your suggestions on Figma integration and social planner audio support with our product team. Your input helps us prioritize what matters most to users like you. Thanks again for being part of the HighLevel community — we’re committed to growing with your needs in mind. – The GoHighLevel Team ### 31. GHL is Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** August 30, 2025 **What do you like best about HighLevel?** so many tools and features in one place. **What do you dislike about HighLevel?** the video tutorials are outdated, GHL should release updated videos as the software is updated **What problems is HighLevel solving and how is that benefiting you?** automating business workflows and allowing the integrations of so many other tools **Official Response from Jonathan Evans:** > Thank you so much for your fantastic feedback! We’re thrilled that you’re enjoying how HighLevel brings so many powerful tools and features together in one place — that’s exactly what we built it for. We also appreciate your note about the video tutorials. You’re absolutely right — as the platform evolves quickly, we’re actively updating our training materials to better reflect the latest features and workflows. It’s great to hear that HighLevel is helping you automate your business processes and streamline integrations. Thanks again for being part of the HighLevel community! — The GoHighLevel Team ### 32. Amazing system it is very helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** May 25, 2025 **What do you like best about HighLevel?** The automation part, it makes a lot of things more easier. **What do you dislike about HighLevel?** I think on the PAYMENT portion because there are still limitations especially in our country Philippines. **What problems is HighLevel solving and how is that benefiting you?** The marketing, advertising and the CRM , it gives me a smooth flow of my agency. Although we are still exploring some features but we are like very much excited to learn and discover everyday what else can GHL do to our agency. Everyday is exciting for us , with this GHL thing. Thanks a lot! **Official Response from Jonathan Evans:** > Thank you so much for your kind words and for taking the time to share your experience with HighLevel on G2! We're thrilled to hear that our automation tools have been helpful in streamlining your marketing, advertising, and CRM operations. It's especially exciting to know that your agency is finding value and enthusiasm in exploring our features day by day — that kind of feedback fuels our team! We also appreciate your note about limitations around the payment portion, especially in the Philippines. We recognize this is an area where more flexibility is needed, and our product and billing teams are actively reviewing how we can better support global customers like you. If there’s anything we can do to support your continued success or answer questions as you explore more of the platform, please don’t hesitate to reach out — we’re here to help every step of the way. Thanks again for being part of the HighLevel community! ### 33. Great Platform! **Rating:** 4.5/5.0 stars **Reviewed by:** Rich W. **Reviewed Date:** September 03, 2025 **What do you like best about HighLevel?** All in 1 platform, does nothing GREAT, does everything well! Great customer service. **What do you dislike about HighLevel?** user interface and help instructions can be confusing. **What problems is HighLevel solving and how is that benefiting you?** buisness platform that can sacale and be resold. **Official Response from Jonathan Evans:** > Thank you for your great feedback! We’re so glad to hear you’re enjoying the all-in-one flexibility of HighLevel and that our customer service team has been a positive part of your experience. We appreciate your honesty about the user interface and help documentation — feedback like this helps us continue refining the platform and making it even easier to navigate as we grow. It’s awesome to hear that you’re using HighLevel as a scalable, resale-ready business solution — that’s exactly what we designed it for. Thanks again for being part of the HighLevel community! — The GoHighLevel Team ### 34. A very comprehensive tool **Rating:** 5.0/5.0 stars **Reviewed by:** Michel U. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2025 **What do you like best about HighLevel?** CRM, Social media publications with validation, contact management, websites... well... everything :) **What do you dislike about HighLevel?** Little support in French and little explanation regarding the premium use of prospecting **What problems is HighLevel solving and how is that benefiting you?** Automatic review management, automation. It takes time to set up, but once it's operational, it saves a lot of time. **Official Response from Jonathan Evans:** > Thank you very much for your positive feedback and for sharing your experience on G2! We are delighted to know that you find HighLevel comprehensive and useful for managing your contacts, social media posts, websites, and much more. We also take note of your comments regarding French support and advanced documentation for prospecting. Your feedback is valuable and helps us continuously improve our services to better meet the needs of all our users. We are pleased that the automations and review management save you time once configured, and we remain at your disposal to assist you in your projects. Thank you again for being part of the HighLevel community! — The HighLevel Team ### 35. GO High Level **Rating:** 4.5/5.0 stars **Reviewed by:** Mia J. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2025 **What do you like best about HighLevel?** I like features it offers and how easy it is to use. **What do you dislike about HighLevel?** Nothing bad that I can say. I really like the app **What problems is HighLevel solving and how is that benefiting you?** It allows me to connect with customers and compile data **Official Response from Jonathan Evans:** > Thank you so much for your awesome feedback! We’re thrilled to hear that you find HighLevel easy to use and packed with valuable features. It’s great to know the platform is helping you connect with customers and manage your data more efficiently. We truly appreciate your support and are grateful to have you as part of the HighLevel community! — The GoHighLevel Team ### 36. Great potential needs a lot of work on reporting and data extraction for manual analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2025 **What do you like best about HighLevel?** the centralization and options to automate things **What do you dislike about HighLevel?** the lack of global views and data extraction, might be just a knowledge gap from my part but I find it very inefficient to need to go sub account by sub account to struggle to get some info from leads and pipeline stages and to have to repeat the process on each sub account there should be an option to extract data so that it can be used outside of GHL, either this or to be able to easily create the report you are looking to get. **What problems is HighLevel solving and how is that benefiting you?** It is centralizing lead generation and nurture. client management **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your feedback and for highlighting the potential you see in HighLevel — we’re thrilled to hear you’re finding value in our centralization and automation capabilities! We also really appreciate your honesty around the challenges you're facing with data extraction and reporting. You're absolutely right — manually accessing and analyzing data across multiple sub-accounts can be time-consuming, and we understand how critical streamlined reporting is for growing agencies. The good news is, we’re actively working on enhancements to our global reporting tools and account-level analytics. That said, your point about possible knowledge gaps is valid too — and we’d love to help. Our support team or onboarding specialists would be happy to walk you through current options like Smart Lists, Custom Dashboards, and potential workarounds using our API or third-party integrations for more centralized views. If you'd be open to it, we'd love to learn more about your ideal reporting setup — this kind of insight helps us shape product updates that truly support our users. Thanks again for being a part of the HighLevel community and helping us improve! ### 37. All in one tool for Agencies. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** What has been most helpful about GHL it's that it has allowed us to implement projects much faster. It really is a all in one tool and saves time and $$$. GHL has also created an ecosystem that keeps growing and you can find help and video tutorials for any questions or issues you might have. GHL is also constantly updating and rolling out new features. It has become our only tool to manage digital marketing clients. **What do you dislike about HighLevel?** I dislike the UI. But that is just my opinion and I understand that its probably designed for quick implementation. **What problems is HighLevel solving and how is that benefiting you?** Solves a problem of having to manage learning/training/updating of many tools and apps. You can focus more on selling your services. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that all in one tool for agencies. We’re committed to continuously improving your experience with HighLevel! ### 38. Overwhelming but alot of value **Rating:** 4.5/5.0 stars **Reviewed by:** Devon S. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 23, 2025 **What do you like best about HighLevel?** Opportunity and flexibly there's a lot that can be done within the platform **What do you dislike about HighLevel?** Experts arent really experts after each call im nowhere further than the next in terms of success calls and what not a2p on your platform is a scam i do the exsact way you say and got approved in twillio with the exsact same prompting so you are scamming people 24$ at a time i spent 80$ on a2p on your platform still havent got 50$ credit i was gurenteed lack of organazation **What problems is HighLevel solving and how is that benefiting you?** havent gotten there yet **Official Response from Jonathan Evans:** > Thank you for taking the time to share your experience — we truly appreciate your honest feedback. We’re thrilled to hear that you see the value and flexibility that HighLevel offers, and we completely understand that the platform can feel overwhelming at first. We’re constantly working to make the onboarding and learning experience smoother. I'm sorry to hear that your support calls haven’t felt as productive as they should be. We take that seriously, and we’re actively investing in improving our training resources and expert support to better serve you. ### 39. Agency Owners must use tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Musthaq H. | Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about HighLevel?** It pretty much has everything a marketing agency would need CRM, automations, funnel builder...etc And has the ability to manage all that from an admin account for clients and it's easy to use as well. Customer support is good as well they even jump on zoom calls to help figure stuff out. **What do you dislike about HighLevel?** The team at GHL tries to add too many stuff rather than making all the current functions better. Like the website/funnel builder is still very basic. **What problems is HighLevel solving and how is that benefiting you?** Helps give all our clients access to all the tools while maintaining access ourselves. **Official Response from Chase Buckner:** > Thanks for the review Musthaq! Glad to hear you're enjoying the tool kit : ) Also glad to hear you've been taking advantage of the 24/7 live Zoom support 👍 ### 40. Platform that allows entrepreneurs to automate, scale, and monetize with efficiency and ease **Rating:** 5.0/5.0 stars **Reviewed by:** Miguel T. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** It is an all-in-one solution designed to scale and automate digital businesses with maximum efficiency. It automates marketing, sales, and customer service, optimizing processes with an integrated CRM. It allows the creation of funnels and websites without programming, manages reviews, integrates tools, and customizes workflows. Additionally, it facilitates communication with clients through email, SMS, and WhatsApp, improving conversion and loyalty. **What do you dislike about HighLevel?** Some disadvantages include an initial learning curve, as its extensive functionality can be overwhelming. Some integrations require advanced configuration, and support may not be immediate in certain cases. Additionally, deep customization may require technical knowledge, and some updates may affect existing workflows. **What problems is HighLevel solving and how is that benefiting you?** Presence, marketing, digital business management. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! ### 41. Perfect for agencies with small sized clients **Rating:** 5.0/5.0 stars **Reviewed by:** Laurean C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about HighLevel?** Love how GHL combines the most critical marketing tools into a single platform for a fair price. **What do you dislike about HighLevel?** Not able to create the type of custom reports we'd like. For example, stats by social post. It's hunt and peck, or top-level data only. Very frustrating about this particular piece. DO NOT like the contact layout, or how the system pushes add-ons to subaccounts even when turned off. **What problems is HighLevel solving and how is that benefiting you?** Being able to manage all our client reviews for Google/Facebook in one place is quite convenient. We no longer have to give staff permissions on those platforms, just to manage the reviews. They can do that through their GHL logins. Being able to publish social media content in a single platform is a great step, and the types of content we can publish is pretty wide. Reporting is still a challenge. Integrating the mass email newsletters with SendGrid is a major plus. We protect our SendGrid reputation, and prefer to use that as the SMTP. So being able to easily levarage that as a native functionality in GHL is fantastic! We can ensure great deliverability on our clients' emails and ease of implementation is a nice saving grace. Currently working through our first webcourses for our clients. Like having that feature available. **Official Response from Chase Buckner:** > Thanks for the thoughtful review Laurean! I've shared it with the Product team for consideration. Rest assured that the Social Stats will continue to advance, get more granular, and be available in the report builders. You'll also see social comment management roll out this quarter as well 👍 - Chase ### 42. Very Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** All In One CRM Marketing Automations and the AI Virtual Employee value add. Very thoughtful for business owners day to day operations **What do you dislike about HighLevel?** The tutorials can be more interactive learning experience. Meaning the videos are informative however due to a person attention span to take knowledge base and applying immediately be quite difficult for some business owners. So making it more interactive where it can take an element of project you are woking on and teach you each element as you implement Give you a prompt tutorial time is up and either a contiuation of time. At the end of each session provides time invested. As an incentive offer reward points like credit towards Ai Graphics, Text Messages and Email. Very motivating and for Agency Owners support in incentivize them in adding credits towards thier monthly subscription. It becomes win-win and win G2 because of retention and potential increase in users. **What problems is HighLevel solving and how is that benefiting you?** Everything is centralized and accessible. Sending Client Invoices with the added featured based on the high-end specialty I can implement with ease. The Ai Virtual Employee an AI Graphics and Tex Generator **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that very efficient. We’re committed to continuously improving your experience with HighLevel! ### 43. Best all around service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** I like the price for one. Very reasonable for everything it does great work with the pricing structure. What i like most is its very beginner friendly and great for my clients to naviagte with their accounts. **What do you dislike about HighLevel?** Since there is so much on here some things lack in performance. For example, the forms dont look very good when embedded into basically any website, some features just look a little janky, and the bot isnt the best. However thats to be expected from a service like this tbh **What problems is HighLevel solving and how is that benefiting you?** Its helping me track leads a lot better and follow up with them for my clients without the headache of looking at an excel sheet **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! It's great to hear that best all around service. We’re committed to continuously improving your experience with HighLevel! ### 44. Best CRM software out there for an agency, I use it to manage all my client’s lead gen fb ads **Rating:** 5.0/5.0 stars **Reviewed by:** Jean-Michel M. | Advertiser, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about HighLevel?** Ease of use, everything in the same spot, cheap pricing for unlimited accounts, and the capacity to create snapshots/templates for easier and much quicker client onboarding. Also the fact that they are always adding new updates, and listening to their member's requests **What do you dislike about HighLevel?** Sometimes there were glitches, probably due to GHL unexpectedly growing so quickly, but it's getting much more rare these days **What problems is HighLevel solving and how is that benefiting you?** Saves me easily 75% of my time when onboarding a new client, went from 8-10 hours setting up new client's ads and building all crm data/automations, to 1-3 hours building everything the same **Official Response from Jonathan Evans:** > Thank you for the fantastic review — we’re thrilled to hear HighLevel has become your go-to CRM for agency lead gen and onboarding! It’s awesome to know that our snapshots, pricing structure, and unified platform are saving you so much time — cutting onboarding from 8–10 hours down to 1–3 is exactly the kind of impact we aim to deliver. Your success is why we do what we do. We also appreciate your honesty around the occasional glitches. You’re right — with rapid growth came some growing pains, but we’re laser-focused on stability and performance now more than ever. And yes, our product team is constantly listening and shipping updates based on your feedback! Thanks again for being part of the HighLevel community — we’re excited to keep building with you. — The HighLevel Team ### 45. One-Stop Shop for Running a Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** July 10, 2025 **What do you like best about HighLevel?** I can pretty much run my agency using only HighLevel and Quickbooks. **What do you dislike about HighLevel?** Nothing, mistakes I made were in not watching the videos first! **What problems is HighLevel solving and how is that benefiting you?** Highlevel lets you consolidate everything into one then add your accounting solution to have a complete business management and marketing system. **Official Response from Jonathan Evans:** > Thank you for sharing your experience on G2! We’re thrilled to hear that HighLevel, alongside QuickBooks, allows you to run your agency seamlessly and consolidate your tools into one complete business and marketing system. We also appreciate your note about our training videos—it’s great to hear they’re helping you get the most out of the platform. Our goal is to keep making it even easier for you to manage and grow your business in one place. Thanks for being part of the HighLevel community! — The HighLevel Team ### 46. I would definitely recommend GoHigh Level **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting **Reviewed Date:** July 10, 2025 **What do you like best about HighLevel?** Centralized location to manage everything business related outside of finances. And there may be an app for that **What do you dislike about HighLevel?** There is a steep learning curve, but once you get it, you've got it. **What problems is HighLevel solving and how is that benefiting you?** CRM, Website management, Social media post scheduling, course hosting, and app reselling. **Official Response from Jonathan Evans:** > Thank you for recommending HighLevel and sharing your experience on G2! We’re so glad to hear you’re enjoying having a centralized platform to manage your business needs—from CRM and websites to social media scheduling, course hosting, and app reselling. We understand there’s a learning curve, and we truly appreciate you sticking with it. It’s great to hear that once you got the hang of it, everything clicked. Our team is committed to making that process even smoother, and your feedback helps us continue improving the platform. We’re excited to see how you keep growing with HighLevel! — The HighLevel Team ### 47. Incredible experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** I can have all the clients and I can implement the SaaS plan for my clients as well with their clients, this is a very cool and promising test. **What do you dislike about HighLevel?** We could have a differentiated payment method for Brazil, as the dollar is highly valued, so we pay a lot to be able to use the system, it would be an excellent idea to change the value for Brazil. Another point is that we could also have a payment gateway focused on South America like Mercado Pago and others. **What problems is HighLevel solving and how is that benefiting you?** All the potential that highlevel brings helps us grow together with the client, and in automations making everything much simpler. **Official Response from Jonathan Evans:** > We truly appreciate your amazing feedback! We’re committed to continuously improving your experience with HighLevel! ### 48. It's very powerfull and easy to run **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** June 06, 2025 **What do you like best about HighLevel?** Everything I need is built in and you don't need any technical knowledge. **What do you dislike about HighLevel?** Scheduling an onboarding call is complicated. You can't reserve a specific time, but you simply join the session, and sometimes you have to wait a long time, which means you can't join due to other commitments. **What problems is HighLevel solving and how is that benefiting you?** Automation of lead capture and conversion flows and customer service automation **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your feedback—we’re thrilled to hear that you’re finding HighLevel powerful, easy to use, and that the built-in tools are helping automate key parts of your business without requiring technical knowledge. That’s exactly what we aim for! We also really appreciate your honest note about the onboarding experience. You're right—our current Zoom-based system can sometimes lead to long wait times, and we understand how that impacts clients with tight schedules. We’re actively working on improving this by introducing more structured scheduling options and exploring callback features so that you can get support when it's most convenient for you. In the meantime, if you ever need help coordinating an onboarding session or would prefer a different format, feel free to reach out to our support team directly—we’d be happy to assist. Thanks again for being part of the HighLevel community, and we’re excited to keep growing with you! ### 49. Simply the best software out there **Rating:** 5.0/5.0 stars **Reviewed by:** Jonny H. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about HighLevel?** What I love the most about HighLevel is both the ease of use and the fact that everything is in one central place for m e to use and manage my clients. In addition, they are always updating and making more and more integrations to help me connect with more clients needs. **What do you dislike about HighLevel?** I'm not sure that I dislike anything, to be honest, overall I have been very satisfied **What problems is HighLevel solving and how is that benefiting you?** HighLevel is solving the need for actual CRM solutions for companies of all sizes an packs a punch with all the features it provides! **Official Response from Jonathan Evans:** > Thank you so much for your amazing feedback! We're thrilled to hear that you're finding HighLevel easy to use and valuable for managing everything in one place. It's especially rewarding to know that the continuous updates and growing integrations are helping you better serve your clients — that’s exactly what we strive for! We’re also glad to hear you’ve been completely satisfied with your experience so far. If you ever have any suggestions or ideas for improvements, we’re all ears — your feedback helps us grow. Thanks again for being part of the HighLevel community — we’re grateful to be supporting your business success! ### 50. Best way to start and grow your business...Period! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** June 10, 2025 **What do you like best about HighLevel?** The customer service and support is amazing. no other business that I have found does it so well. never get or feel left behind. **What do you dislike about HighLevel?** To many ways to use it with too many videos on youtube can be confusing as to where to actually start. **What problems is HighLevel solving and how is that benefiting you?** HighLevel seems to be always on point why the latest growth offers. **Official Response from Jonathan Evans:** > Thank you so much for the kind words and for taking the time to leave a review! We're thrilled to hear that you've had a great experience with our customer service and support teams — making sure our users never feel left behind is exactly what we strive for every day. We also appreciate your honest feedback about the variety of resources available. We understand that with so many options, it can sometimes feel overwhelming to know where to begin. To help with that, we’re actively working on simplifying onboarding paths and curating content so you can find exactly what you need, when you need it. Don’t hesitate to reach out — we’d be happy to point you toward the best place to start based on your specific goals. Thanks again for being part of the HighLevel community — we’re excited to keep growing with you! ## HighLevel Discussions - [HighLevel feels full of glitches and bugs for me, how are you getting it stable?](https://www.g2.com/discussions/highlevel-feels-full-of-glitches-and-bugs-for-me-how-are-you-getting-it-stable) - 1 comment, 1 upvote - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote - [Is HighLevel a CRM?](https://www.g2.com/discussions/is-highlevel-a-crm) - 1 comment, 1 upvote - [View HighLevel pricing details and edition comparison](https://www.g2.com/products/highlevel/reviews?filters%5Bnps_score%5D=5&page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+01%3A06%3A15+-0500&secure%5Bsession_id%5D=f96a5d25-b6e5-49d8-a452-b7c9c6011106&secure%5Btoken%5D=e96836763e99b68b78f598afe3b663739429520ce7f2811a51ed2ae6770ba47d&format=llm_user) ## HighLevel Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [BoldTrail](https://www.g2.com/products/boldtrail/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Cloudflare One (SASE)](https://www.g2.com/products/cloudflare-one-sase/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GitHub Models](https://www.g2.com/products/github-models/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Launchpad](https://www.g2.com/products/canonical-ltd-launchpad/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [Mobiz](https://www.g2.com/products/mobiz/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## HighLevel Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Customer Support** - Case Management - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Email Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Consumer Intelligence** - Competitive Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name - Custom Domains - Customizable Forms - Customizable Branding - Customizable Templates **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards **Campaign Management** - Event / Webinar Marketing - Calendaring - Campaign Management - Workflow Management - Template Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Growth** - Site Analytics - Marketing Tools - E-Commerce - Hosting - Online Booking Tools - Website Analytics **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Social** - Social Campaigns - Social Media Advertising - Drip Campaigns - Multi-Campaign **Access** - Software Pairing - Browser Extension - Individual Download **Content** - Email Integrations - Content Management - Permissions - WordPress Tool - Design Management - Website Management - eCommerce Management - SEO Management - Website Integration - Social Media Integration - Third-Party Integrations **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Support** - Customer Support **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Shopping Cart - Online Store Builder - Real Time Editing - Multi-Language - Landing Pages/Web Forms - CRM - API - Activity Tracking - Generative AI - Alerts/Notifications - Visitor Tracking - Survey Builder - Auto Update - Widgets - AI Copilot - SSL Security - Data Import/Export - Customizable Fields - Activity Dashboard - Media Library - WYSIWYG Editor **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top HighLevel Alternatives - 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