--- title: HighLevel Reviews meta_title: 'HighLevel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 651 reviews by the users' company size, role or industry to find out how HighLevel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 651 scale: '5' date_modified: '2026-08-10' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # HighLevel Reviews **Vendor:** HighLevel **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 651 ## About HighLevel HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ## HighLevel Pros & Cons **What users like:** - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. (155 reviews) - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. (138 reviews) - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. (135 reviews) - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. (125 reviews) - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. (122 reviews) - Ease of Use (110 reviews) - Automation Features (102 reviews) - Business Growth (98 reviews) - Centralized Management (94 reviews) - Integrations (88 reviews) **What users dislike:** - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. (140 reviews) - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. (91 reviews) - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. (89 reviews) - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. (56 reviews) - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. (52 reviews) - Difficult Learning (47 reviews) - Limited Features (45 reviews) - Overwhelming Experience (45 reviews) - Not User-Friendly (42 reviews) - Bugs (33 reviews) ## HighLevel Reviews ### 1. HighLevel centralizes CRM and automations with great flexibility **Rating:** 4.0/5.0 stars **Reviewed by:** Francisco P. | Presidente, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2026 **What do you like best about HighLevel?** What I like most about HighLevel is that it allows centralizing several key functions on a single platform: CRM, automations, funnels, forms, communications, and commercial tracking. For an organization like ours, this helps to organize processes, reduce scattered tools, and have better visibility of the progress of each lead or client. I also greatly value the flexibility to create automated flows and adapt the platform to different businesses or sub-accounts. **What do you dislike about HighLevel?** What I like least about HighLevel is that, being such a comprehensive platform, some configurations can feel unintuitive at first. The learning curve is steep, especially when working with automations, pipelines, permissions, subaccounts, and integrations. I also think that some areas of the interface could be simpler and more consistent for non-technical users. It would be very valuable to have better step-by-step guides within the platform and a more structured onboarding experience for enterprise teams. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solves the dispersion of tools by centralizing CRM, forms, automations, communications, and pipelines in a single platform. This allows us to save time, reduce manual tasks, improve lead tracking, and have greater visibility of the progress of each business process. ### 2. Easy to Set Up CRM with Strong Integrations and Responsive Support **Rating:** 4.0/5.0 stars **Reviewed by:** Marc M. | Director of Product and Education, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about HighLevel?** GoHighLevel is a solid CRM and Marketing platform designed for smaller operations as they build and scale. It's pretty easy to setup, has plenty of integrations and their support is pretty responsive. If you are a small to mid-sized organization, it will meet a lot of your needs (we migrated our smaller org from SalesForce to GHL). There's also plenty of Youtube Videos and tutorials to spin up quickly. **What do you dislike about HighLevel?** They're still building the plan while it's in the air, which is NOT always a bad thing, but there tends to be outages without notice or communication. Support tends to have different answers and reasons for issues specific to your request that doesn't match previous conversations, so there's a learning curve and you have to get the right agent from support to get the answer you really need. **What problems is HighLevel solving and how is that benefiting you?** It's simpler to use than other, more robust CRM Platforms. But we can build funnels, email and SMS automation to streamline our conversations, workflows, and processes to be in one platform. It allows for us to do a lot with a lean team that is also not tech heavy in resources. **Official Response from Chase Buckner:** > Thanks for the thoughtful review Marc! We're glad HighLevel has helped your team streamline operations with an easy-to-use CRM, powerful automations, and strong integrations. We also appreciate your candid feedback on outages and support consistency. We're continuously investing in platform reliability, communication, and support improvements, and feedback like yours helps us get better every day. Thanks for being part of the HighLevel community! 🚀 ### 3. Streamlined Our Arts & Crafts Workflow with One Tool **Rating:** 4.0/5.0 stars **Reviewed by:** Midou C. | Art & Craft Design Manager, Arts and Crafts, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about HighLevel?** I love that HighLevel is an all-in-one tool, eliminating the need for multiple software. The marketing automation function is powerful, allowing me to save a huge amount of manual sending time through scheduled automated messages. The centralized customer database is super practical, storing all relevant client information in one place and making cross-team coordination smooth. I also appreciate the simple and clear operation interface, which is user-friendly even for non-technical staff, allowing us to classify customers and arrange follow-up plans easily. HighLevel's affordability and cost-effectiveness, packing practical functions at a reasonable cost without extra expenses for additional plug-ins, is a significant highlight for our medium-sized company. **What do you dislike about HighLevel?** First off, the template customization options are a bit limited for our industry needs. We often need to make delicate, stylish promotional emails and custom design proposal messages that match our art and craft brand style, but most built-in templates are too generic and business-oriented. It lacks more elegant, artistic style templates suitable for handmade crafts and design industries, and adjusting layout and visual styles takes us quite a lot of extra time. Secondly, its data analysis and report functions are too basic. As a design management team, we want to clearly check client follow-up efficiency, popular craft project inquiry trends and customer preference statistics. But right now the system can only show simple basic data, it cannot generate detailed classified industry reports, nor support multi-dimensional combined data screening, which makes it hard for us to make precise business adjustment plans. **What problems is HighLevel solving and how is that benefiting you?** HighLevel consolidates all our client data, automates customer outreach, streamlines team task assignments, and boosts lead management, making our operations more efficient and organized. **Official Response from Chase Buckner:** > Thank you for the thoughtful review Midou! We’re excited to hear HighLevel has helped streamline your workflow by combining automation, customer management, and follow-ups into one platform. It’s also great to know the platform has been easy for your team to use while delivering strong value for your business. We also appreciate your feedback around template customization and reporting. Insights like yours are incredibly helpful as we continue improving the platform for creative and design focused businesses. Thanks again for being part of the HighLevel community! ### 4. Comprehensive Marketing Tool with a Steep Learning Curve **Rating:** 3.5/5.0 stars **Reviewed by:** Whitney B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I like that HighLevel is an all-in-one solution. The processes are easy to understand, which makes it user-friendly. They offer on-the-spot training sessions that are great for figuring out how to streamline processes. Many applications we use are synced up with HighLevel, which is convenient. **What do you dislike about HighLevel?** I honestly feel like, because it is all in one, it can be a little overwhelming. But, also, I think that a lot of other applications can do similar features. And so it's not so, cutting edge where I feel like I have to pay of per month for something that I could easily get for free as part of another subscription that I'm currently using. **What problems is HighLevel solving and how is that benefiting you?** I use HighLevel to manage client campaigns and automate marketing processes. It helps streamline customer data and integrates well with social media platforms for posting marketing content. It's an all-in-one tool with easy-to-understand processes and handy on-the-spot training. **Official Response from Chase Buckner:** > Thanks for the review Whitney! Glad to hear you're enjoying the all-in-one tool kit. Have you tested Voice and Conversation AI yet? They're both changing the game for local businesses! ### 5. HighLevel Streamlines Email Campaigns, Automations, and Client Communication at Scale **Rating:** 4.0/5.0 stars **Reviewed by:** Christian K. | Company Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about HighLevel?** HighLevel provides an all-in-one platform for managing email campaigns, automations, and client communication at scale. As a marketing agency, we use it to run email outreach, nurture sequences, and automated workflows for artists, record labels, and business clients. The ability to manage campaigns, track performance, and automate follow-ups in one system helps streamline operations and maintain consistency across multiple clients. **What do you dislike about HighLevel?** Because HighLevel offers a wide range of features, there can be a learning curve when setting up more advanced automations and workflows. Some areas of the interface require time to configure properly, especially when managing multiple campaigns or clients. However, once set up, the platform is stable and effective for ongoing marketing operations. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps us centralize email marketing, automation, and campaign performance tracking for multiple clients in one platform. We use it to manage outreach, nurture leads, and automate follow-ups without relying on separate tools. This reduces manual work, improves response consistency, and gives us clear visibility into campaign performance, allowing our team to scale marketing efforts more efficiently. **Official Response from Chase Buckner:** > Thanks for the review Christian! Glad to hear the all-in-one toolkit is helping you scale. Rest assured we're constantly at work making the user experience more intuitive to combat the learning curve 👍 ### 6. Effective Automation, Confusing Interface **Rating:** 3.5/5.0 stars **Reviewed by:** Sebastian P. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** I like using HighLevel because it allows me to automate various marketing workflows for clients, which helps us do more with less. The integration with WhatsApp is good and easy to use. Additionally, I value that HighLevel has many settings and integrations, although what I use the most are the workflows. **What do you dislike about HighLevel?** I believe that HighLevel could greatly improve its interface. With so many functions, it is sometimes confusing to know how to get to what you need to execute. I think the user experience is what needs the most improvement. Also, I don't like that besides paying for the plan, there are many additional costs you also have to cover, it seems like they are always looking for ways to get more money out of you. **What problems is HighLevel solving and how is that benefiting you?** HighLevel primarily solves order problems and allows us to automate digital marketing workflows, helping to do more with less. **Official Response from Jonathan Evans:** > Thank you for your review Sebastian! We really appreciate it! ### 7. All-in-One Solution with Room for Email Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Corpuz B. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about HighLevel?** I like that HighLevel acts as a single, unified platform that consolidates nearly all of our sales and marketing workflows into one place. I also love how flexible and customizable the funnels and workflows are. We can build highly tailored automation for lead nurturing, client onboarding, follow-ups, and retention without needing coding skills. The visual workflow builder is intuitive but powerful, so we can adapt quickly for different industries or client types. **What do you dislike about HighLevel?** I find the email deliverability and local delivery options to be not as strong as specialized tools. For German and EU businesses, compliance with GDPR and local email practices is critical. We’ve noticed slightly lower deliverability compared to dedicated tools, and some region-specific settings feel like an afterthought rather than fully integrated. The initial setup of HighLevel was functional but definitely came with a steep learning curve, especially for our team focused on B2B use in Germany. **What problems is HighLevel solving and how is that benefiting you?** HighLevel lets us manage everything in one platform instead of using separate tools, eliminating messy data silos and missed follow-ups. It centralizes lead sources, automates follow-ups, and ensures consistent outreach, so we don't lose track of prospects or tasks. **Official Response from Chase Buckner:** > Thanks for the thoughtful review Corpuz! Glad to hear you've been able to consolidate and streamline so much of your business with HighLevel. On the email deliverability front, definitely book some time with our team to ensure your configuration is fully optimized. With the flexibility we provide, custom sending domains, dedicated IPs, etc., you should be able to get better stats than ever before! ### 8. First 24 hours using GHL - Looking forward to learning more in order to leave a proper review. **Rating:** 4.0/5.0 stars **Reviewed by:** Let's G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about HighLevel?** My only experience so far with HL is the customer support team since I just signed up last night but they have all been very helpful and welcoming to the platform. Bikram and Neebesh were both superb! I actually have an ongoing issue with receiving a snapshot from an affiliate link I signed up with and although, there has been no resolution found yet, the cs reps are prompt and generous with their help in researching and escalating the issue. Hopefully it will get resolved soon. **What do you dislike about HighLevel?** I have to research further, but I have not been able to find out if or how it would be possible to preview a snapshots features BEFORE adding them to a sub-account and was advised the only way to remove them if they are not what I am looking for to assist a particular client is to delete them altogether which would be unfortunate if they would work for another client in the future. I have yet to use these features but this has already caused me a bit of nervousness because I have access to quite a few snapshots from an ai learning group I am a member of and would like to view them before deploying them into an account. If there is a solution to this, I would very much appreciate a notification to such. I will continue to search for the answer until then. **What problems is HighLevel solving and how is that benefiting you?** I am hopeful HL will be the comprehensive business platform capable of streamlining all our processes, maximizing our growth potential, and enabling us to scale to the next level. **Official Response from Chase Buckner:** > Thank's so much for the detailed and thoughtful review! And welcome to HighLevel 😀 We’re thrilled to hear that Bikram and Neebesh have made such a positive first impression - we'll pass along your kind words, which will make their day! Feel free to hop on Zoom with our Success Team to chat more about Snapshots. Just hit he ? icon at the top right of your account to find the Success link 👍 ### 9. Fantastic All-in-One Platform for Streamlining Marketing, Sales, and Client Management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** Its all-in-one approach is fantastic. It helps streamline marketing, sales, and client management by centralizing the tools needed to run campaigns, track leads, and automate follow-up. **What do you dislike about HighLevel?** Because it does so much, the platform can feel overwhelming at times. There can be a learning curve, and some areas are not as intuitive as they could be, especially when setting up more advanced automations or workflows. It’s powerful, but it can take time to fully understand and use efficiently. **What problems is HighLevel solving and how is that benefiting you?** It solves the challenge of managing leads, marketing, automation, and client communication across different systems. It helps centralize everything, which saves time, improves efficiency, and makes it easier to keep campaigns and workflows organized. **Official Response from Chase Buckner:** > Thanks for the review! Glad to hear you're digging the expansive tool kit. Have you played with Ask AI yet? It does an awesome job of helping to know what to work on next! ### 10. Useful Built-In CRM for Calls & Texts, but Needs More Integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about HighLevel?** The CRM they built in is very useful for handling text and phone calls at this price level, being able to communicate with customers directly through the dashboard makes a huge difference and saves me using external services. **What do you dislike about HighLevel?** Could have more integrations, wish they had more apps available to work with existing systems, dashboard UI can be a little clunky at times but it gets the job done. The invoices and sales page feature is somewhat confusing to wire together the products with the settings but I'm glad to have it. **What problems is HighLevel solving and how is that benefiting you?** CRM and outreach to our small business clients, SMS and phone enrichment of conversations **Official Response from Jonathan Evans:** > Thank you for taking the time to share such detailed feedback. We’re glad to hear the built-in CRM is helping you manage calls and text conversations directly inside the platform—it’s great to know that it’s saving you time and reducing the need for external tools. We also appreciate your honest notes around integrations and the UI. We understand that flexibility and ease of use are important, especially when connecting existing systems, and feedback like this helps guide ongoing improvements to both the interface and integrations ecosystem. It’s great to hear HighLevel is supporting your CRM and outreach needs for small business clients through SMS and phone-based communication. We really appreciate you sharing your experience. ### 11. All-in-One Solution with Room for UI Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Sam J. | CEO + Coach, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2026 **What do you like best about HighLevel?** I appreciate that HighLevel provides an all-in-one experience which keeps me more organized and keeps the cost reasonable. As a small business owner, having to pay for multiple different tools can get very expensive, so this combination offers a great solution. I also find the automations incredibly useful, allowing processes to happen more seamlessly without the need for as much manual oversight and prevents things from falling through the cracks. This is particularly beneficial for managing onboarding, email marketing campaigns, and post-purchase signup campaigns without needing additional integration tools. **What do you dislike about HighLevel?** I found the user interface to be a bit overwhelming and confusing at first but was able to pick it up quickly with guided tutorials. I also don't love how restrictive the landing page/website builder is. Lastly, I wish it had more AI integration. **What problems is HighLevel solving and how is that benefiting you?** HighLevel provides an all-in-one experience, keeping everything organized and cost-effective. It reduces manual work with automations for onboarding and email campaigns, ensuring nothing gets missed. **Official Response from Chase Buckner:** > Thanks for the feedback Sam! Glad to hear you've been able to consolidate your tech stack to keep operating costs down. Love that you're digging Workflows as well (my favorite part of the platform too!). Rest assured that continued refinement of the interface is our top priority, and more AI is being added every day. Hopefully you already have Voice AI set up to answer calls when you can't. It's such a powerful way to stop prospects from going on to call your competitors. ### 12. Feature-Rich and Modular, but a Steep Learning Curve and Some Reliability Tradeoffs **Rating:** 3.5/5.0 stars **Reviewed by:** Matthew M. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about HighLevel?** Go HighLevel is extremely configurable and modular. It is also incredibly feature-rich. These attributes make it a viable and stand-out unified or all-in-one platform. If that is what you're looking for then you came to the right place. **What do you dislike about HighLevel?** There are two primary downsides to using HighLevel as your primary or all-in-one platform. First, it has a very steep learning curve. It definitely isn't for the faint of heart or those who like to wing it when it comes to training and learning a new platform. The other is that the incredible modularity and configurability come at the cost of efficiency and reliability. **What problems is HighLevel solving and how is that benefiting you?** The primary business problem HighLevel solves is being our one-stop, all-in-one solution for all things CRM and marketing-oriented. This is an important, and I'd say vital, component of our ability to attract new clients and service our current base. It allows us to let our customers focus on sales, which is how they earn a living, instead of spending valuable time learning how to use sales tools. It's broad reach and configurability also allows us to keep our promise of staying on top of new technologies and sales tools as they become industry norms. **Official Response from Chase Buckner:** > Thanks for the thoughtful review Matthew! You’re exactly right that HighLevel’s power and flexibility come with a learning curve, and improving efficiency and ease of use without losing that configurability is a major focus for us. We’re grateful you trust HighLevel as your all-in-one platform and love hearing that it helps your customers focus on selling instead of managing tools 🚀 ### 13. All-in-One Automation Powerhouse, But a Bit Overwhelming to Learn **Rating:** 3.5/5.0 stars **Reviewed by:** Holly D. | Marketing and Sales Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about HighLevel?** Everything is all in one place. Once you figure out how to use it all it's very easy to duplicate automation and workflows to get more work done faster. **What do you dislike about HighLevel?** It has a lot of capabilities that I don't use. There is so much to learn that it can feel overwhelming. **What problems is HighLevel solving and how is that benefiting you?** HighLevel is the equivalent of 10 products in one. Instead of doing my social media marketing, email marketing, funnels, blog, course, community and payments in all different places... I can do it all in HighLevel. **Official Response from Chase Buckner:** > Thanks for the review Holly! We're glad to hear you're enjoying having all your marketing and payment tools in one place. With so many possibilities, it's understandable that it can feel overwhelming at times; but remember we're always just a Zoom away if you ever need a hand! ### 14. Great For Marketing Agencies **Rating:** 4.0/5.0 stars **Reviewed by:** Kimberly C. | Leadership Development Consultant, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about HighLevel?** I like how everything is in one system. Instead of paying for separate tools for funnels, email campaigns, and text messaging, I can do it all in HighLevel. The automations are especially helpful because they keep things moving even when I am busy. **What do you dislike about HighLevel?** What I dislike is the learning curve. There are so many features that it can feel confusing at first, and the interface could be smoother. Also, if you are not running a business or agency, a lot of it feels like overkill. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solved the problem of using too many separate apps for marketing and client communication. Now I can keep client info, messages, funnels, and campaigns in one place. The benefit is that I save time switching back and forth and I feel more organized when managing multiple clients at once. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re thrilled to hear that HighLevel has helped streamline your workflow by bringing all your funnels, campaigns, and communications together under one platform — saving you time and helping you stay organized while managing multiple clients. We completely understand your feedback about the learning curve — with so many tools in one system, it can take a little time to get familiar with everything. Our team is continually improving the interface and onboarding experience to make getting started smoother and more intuitive. We’re so glad HighLevel is helping you consolidate your tools and automate your marketing processes. Thank you for sharing your experience and for being part of the HighLevel community! — The GoHighLevel Team ### 15. All-in-One Marketing Suite, but Bugs and Slow Performance Hold It Back **Rating:** 3.5/5.0 stars **Reviewed by:** Asif K. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about HighLevel?** All tools that you'll need from marketing to website development and leads nurturing in one platform **What do you dislike about HighLevel?** The platform has lot of bugs, slow responses, bloat code in the websites **What problems is HighLevel solving and how is that benefiting you?** It provide all tools under one umbrella **Official Response from Chase Buckner:** > Thanks for the review Asif! Glad to hear you're enjoying the all-in-one tool kit. We're investing heavily in performance, UX, and hopefully you've seen the new AI Studio website builder! All new code and you can edit the code itself now. ### 16. All-in-One Features and IVR from a Growing Company **Rating:** 4.0/5.0 stars **Reviewed by:** Ariel B. | iT and Ai Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about HighLevel?** It offers all-in-one features and an IVR. I also like that it’s a young company that keeps growing and expanding. **What do you dislike about HighLevel?** Not easy to connect to, and overwhelming Ai Agent, when all I need it was someone (real person) to talk to **What problems is HighLevel solving and how is that benefiting you?** IVR, MArketing, Ai receptionist **Official Response from Chase Buckner:** > Thanks for the review Ariel! Glad to hear you're making use of the all-in-one toolkit, especially the IVR functionality! Hop on Zoom with the team any time at speakwith.us/success and we'll be happy to help build out your AI Agents! ### 17. Excellent Customization, Interface Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Alejandro T. | Cofounder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about HighLevel?** I really like the customization that HighLevel offers. I appreciate the number of addons it has, which allows for creating many automations. Also, I love that it connects with many third-party software. **What do you dislike about HighLevel?** The interface, the usability. **What problems is HighLevel solving and how is that benefiting you?** Help me create my own fully customized CRM and make the salespeople have to invest much less time. **Official Response from Chase Buckner:** > Thanks for the review Alejandro! Glad to hear you're digging the power of HighLevel automations. We have lots of UX improvements cooking right now, so stay tuned! ### 18. Still Learning, but Promising AI Potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2026 **What do you like best about HighLevel?** I'm still learning. AI tells me a does a lot, but I haven't seen anything yet **What do you dislike about HighLevel?** I had difficulty understanding Rajat on my introduction Zoom connection **What problems is HighLevel solving and how is that benefiting you?** Managing the establishment of Serving.LOVE as an effective non-profit **Official Response from Jonathan Evans:** > That's great to hear, thanks! ### 19. Seamless Email & SMS Customer Communication, But Not as User-Friendly as I would Like **Rating:** 3.5/5.0 stars **Reviewed by:** Rich C. | Email and SMS Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about HighLevel?** The ability to seamlessly communicate with our customers via email or SMS. **What do you dislike about HighLevel?** It's not as user friendly as I would like. **What problems is HighLevel solving and how is that benefiting you?** Maintaining a neat database of our customers and potential customers all in one spot. It has streamlined the way we do business and has saved our team a lot of time. **Official Response from Chase Buckner:** > Thanks for the feedback Rich. Glad to hear you're enjoying the consolidated communication feed. We'll keep working on the user experience 👍 ### 20. GoHighLevel has potential, but it’s not as strong as it could be. **Rating:** 3.5/5.0 stars **Reviewed by:** Talon M. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about HighLevel?** GoHighLevel can be a good fit for smaller businesses with simpler needs. For those with modest customer bases who benefit from straightforward automations and basic CRM functionality, it provides a cost-effective, all-in-one option. **What do you dislike about HighLevel?** Feature rollouts are slow, and the platform can feel restrictive for businesses that require complex, custom automations. Larger companies that need intricate workflows may find it very limited compared to other CRM's. **What problems is HighLevel solving and how is that benefiting you?** convenience — it handles the essentials without needing complex integrations. For companies with smaller customer bases, this saves time and reduces tech overhead. But for larger operations that need advanced, highly customized automations, the platform doesn’t provide enough flexibility, so its benefits are limited in that scenario. **Official Response from Jonathan Evans:** > Thank you, Talon, for taking the time to share your thoughtful feedback. We’re glad to hear that HighLevel has been a good fit for smaller businesses looking for a cost-effective, all-in-one platform to handle CRM and automation essentials. We appreciate your insights about feature expansion and workflow flexibility. Our product team is actively focused on releasing more advanced automation tools, deeper customization options, and broader API capabilities to better support larger or more complex business structures. Your perspective is incredibly valuable — feedback like yours helps us continue evolving to meet the needs of businesses of all sizes. Thank you again for your honesty and for being part of the HighLevel community. — The GoHighLevel Team ### 21. Highly Flexible and Customizable CRM for KPI Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Jennifer D. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about HighLevel?** We appreciate how flexible and customizable HighLevel is. We currently use it as our CRM and are collaborating with another marketing team to tailor the data we want to track. There are many unique options available, allowing us to monitor the specific KPIs that matter to us. Integrating HighLevel into our systems and policies has been straightforward and smooth. **What do you dislike about HighLevel?** Since HighLevel is still new to us, we haven't found many aspects of the product that we dislike at this point. **What problems is HighLevel solving and how is that benefiting you?** N/A **Official Response from Jonathan Evans:** > Thank you for sharing your experience! We’re thrilled to hear that the flexibility and customization of HighLevel are helping you track the KPIs that matter most to your team. It’s great to know the integration into your existing systems has been smooth as well. We’re excited to continue supporting you as you grow with the platform. If you ever need assistance or want to explore additional features, our team is here to help. — The HighLevel Team ### 22. Powerful All-in-One Features, But Complex and Pricey **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about HighLevel?** Lots of features and can virtually run a business using it **What do you dislike about HighLevel?** Quite complicated to use. Even though it’s good to have lots of features it’s also overwhelming. Price is a bit high too **What problems is HighLevel solving and how is that benefiting you?** It’s lots of features in one and saves me having lots of subscriptions to various platforms **Official Response from Chase Buckner:** > Thanks for the review! You should find that the savings you gain from consolidating in HighLevel will outweigh what you've been paying for all the other tools pretty quickly - let alone the new revenue HighLevel should help you generate! Be sure to take advantage of your Kick Off Call and Success Call as those are live on Zoom with our team who can help you get rocking and rolling. ### 23. Unified CRM with Powerful Automation Features **Rating:** 4.0/5.0 stars **Reviewed by:** Karthick P. | GTM Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2026 **What do you like best about HighLevel?** GHL CRM is unified CRM with marketing automations features to manage Leads, pipelines, emails, SMS, WhatsApp and workflows seamlessly Automation is the first approach with powerful workflows **What do you dislike about HighLevel?** Steep learning curve its take some time to understand workflows, triggers and settings UI/UX consistencies and limited native reporting **What problems is HighLevel solving and how is that benefiting you?** Many tools rely on different tools for different outbound approached separately for CRM Management, Email and SMS funnel, calendars and Automations **Official Response from Jonathan Evans:** > Thank you for your thoughtful review! We’re glad to hear that the unified CRM and automation-first approach are helping you manage leads, pipelines, and multi-channel communication seamlessly. Bringing CRM, email, SMS, WhatsApp, calendars, and workflows together is exactly what we aim to simplify. We also appreciate your honest feedback regarding the learning curve, UI/UX consistency, and reporting. We’re continuously working to improve usability and expand native reporting capabilities to make the platform even more intuitive and powerful. Thanks for being part of the HighLevel community! — The HighLevel Team ### 24. By Far Better than the Other Options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching **Reviewed Date:** June 18, 2025 **What do you like best about HighLevel?** User-friendly, common-sense interface with just a few idiosyncrasies to understand Great support options and great support 80% of the time Wordpress-based Good value **What do you dislike about HighLevel?** It is not just a GHL problem; in truth, GHL does better than most in this area, but support competency can vary greatly from one support specialist to the next. Since it is difficult for everyone to know everything, try segmenting staff into areas of knowledge and assigning them accordingly. And PLEASE do not allow support to give a link to an article as an answer to a question or problem. 99% of the time, before I reach out to support, I've already searched for the answers. Giving me pages of reading to answer an urgent question is NOT helpful and casts a bad light on laziness on the organization. **What problems is HighLevel solving and how is that benefiting you?** marketing, landing pages, looking forward to planning and executing social media. Will be delivering courses. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful and detailed review — we’re thrilled to hear that you find HighLevel user-friendly, value-rich, and overall better than other platforms you’ve tried. It’s always rewarding to know our interface, WordPress flexibility, and support structure are making a positive impact on your business. We also appreciate your candid feedback on support consistency. You're absolutely right — no one can know everything, and your suggestion around segmenting staff by expertise is insightful. We're actively working on refining our support routing logic and training paths to ensure faster, more knowledgeable resolutions. And your point about article links is well taken; we’re reinforcing a support-first mindset that prioritizes human clarity, not just self-service. It’s exciting to hear how you’re using HighLevel for landing pages, marketing, and upcoming course delivery — we’re here to support you every step of the way as you expand into social media and beyond. Thanks again for choosing HighLevel and taking the time to share your experience — your feedback helps us grow. – The GoHighLevel Team ### 25. Affordable Multitasker That Simplifies Workflow **Rating:** 4.0/5.0 stars **Reviewed by:** Rajeswari S K. | Assistant Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about HighLevel?** It is cheaper and doesn't require many tools or websites to be created at the same time. It is a multitasker. **What do you dislike about HighLevel?** The cost, like $97/month, might be a little too much for most businesses with a tight budget. **What problems is HighLevel solving and how is that benefiting you?** The marketing as the primary purpose of the toll has been effectively handle especially, which growth in AI Automation. **Official Response from Jonathan Evans:** > Thank you for your feedback! We’re glad to hear that HighLevel is helping you consolidate tools and simplify your workflow. Providing an affordable, all-in-one solution that reduces the need for multiple platforms is exactly what we aim to do — especially with the continued growth of AI automation features. We also understand that budget considerations are important, and we’re always working to ensure the value delivered far exceeds the investment. We appreciate you being part of the HighLevel community! — The HighLevel Team ### 26. GHL review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2025 **What do you like best about HighLevel?** Automations, Omni-channel communication, Integrations with Google Calendar, Meta, Instagram, etc. **What do you dislike about HighLevel?** Bigger companies won't benefit from using GHL over Salesforce, due to customizability, etc. **What problems is HighLevel solving and how is that benefiting you?** We offer GHL to our Clients as Sub-agency acccounts, and we are a performance marketing agencies, we use GHL to automate a lot of processes, inbound requests & booking, lead funneling, Pipeline, and AI Chatbots, that we also offer to our clients. Omni Channel via one centralized platform. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re thrilled to hear that you’re making the most of HighLevel’s automations, omni-channel communication, and integrations — it’s great to see how you’re leveraging the platform to streamline inbound requests, bookings, and lead management for your agency and clients. We appreciate your feedback regarding customizability for larger enterprises. While HighLevel is built to empower agencies and small-to-midsize teams with flexibility and speed, our product team continues to explore deeper customization options and enterprise-level scalability. It’s inspiring to see how you’re using HighLevel to power your clients’ success with automation, AI chatbots, and omni-channel communication — exactly what the platform was designed for! Thanks again for being a valued part of the HighLevel community. — The GoHighLevel Team ### 27. Powerful tool to streamline process **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about HighLevel?** This is an all in one platform forCRM,marketting automation, client management etc. What ever work we are doing with Salesforce can be achieved here. It's very easy to use, specifically setup funnels, create campaigns and automation. It is a single tool that has multiple tools combined in it. And can replace multiple tools. **What do you dislike about HighLevel?** Its UI can be more user friendly and intuitive, initially when we start working with Highlevel, it feels little overwhelming initially. **What problems is HighLevel solving and how is that benefiting you?** It is solving the mulitple disconnected tools for CRM, marketting, automation and client communication. It saves time, cost and hassle to deal with multiple products. **Official Response from Jonathan Evans:** > Thank you so much for your thoughtful review! We’re delighted to hear that HighLevel has become your all-in-one platform for CRM, marketing automation, and client management — it’s great to know the platform is helping you simplify your tech stack, save time, and reduce costs by consolidating multiple tools into one. We also appreciate your feedback about the user interface. You’re absolutely right — with such a wide range of features, it can feel a bit overwhelming at first. Our design and product teams are continuously working to make the platform more intuitive and user-friendly for both new and experienced users. We’re so glad HighLevel is helping you streamline processes and achieve Salesforce-level outcomes in a more efficient, accessible way. Thank you for being part of the HighLevel community! — The GoHighLevel Team ### 28. I love GHL but lately I've been experimenting some major issues **Rating:** 3.5/5.0 stars **Reviewed by:** Natalia N. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2025 **What do you like best about HighLevel?** I love the fact that we can manage all the aspects of a company in just one place. It saves a lot of time, money and effort. **What do you dislike about HighLevel?** I love GHL but recently I just lost a major client because of several technical issues and poor support capabilities. I've noticed that a big part of the team has a very basic knowledge on how the platform work and it's very hard to find solution for important problems. The email deliverability is one major issue. I've used other platforms such as MailChimp and KIT - very simple tools - and their deliverability is great! Also, the fact that the custom fields from the contact session and the custom fields from the opportunity section are not connected is a major set back. Clients are not tech savy and having to explain these technical issues became a red flag for them. Also, in the opportunity section, we don't have the hability to move cards in batches or say what card we need to move, if a client has more than one. For bigger companies, this is a no go. We're seeing a lot of improvements lately, but these basic things needs to be a priority. **What problems is HighLevel solving and how is that benefiting you?** I can manage an entire marketing from the platform. The thing is, we're still having issues with email marketing and that's a major set back. **Official Response from Jonathan Evans:** > Thank you for your honest review, Natalia N.! We’re glad you see the value in HighLevel, and we acknowledge that i love ghl but lately i've been experimenting some major issues. If there’s anything we can do to enhance your experience, let us know! ### 29. One of the best CRM for coaching and consulting business! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** I love how High Level is an all-in-1 tool for business owners. This normally would have cost me thousands of dollars for having different tools and trying to connect everything together. So having something like GoHighLevel that is an all-in-1 business tool is probably one of the best choices ever in our business. **What do you dislike about HighLevel?** The downside is sometimes it gets glitchy, and the support doesn't help that much. Sometimes my team talks to the support and has to go through many people but still doesn't get an answer or solution. The support team at GoHighLevel seems like they never read the notes from the last person who supposedly provided them. Every time my team member is transferred to a different person, they always ask the same question about whether we have tried certain solutions, even though my team member clearly mentioned in the Loom video and chat that they have tried those methods multiple times. It is frustrating sometimes with the support team, and it feels like a waste of time. **What problems is HighLevel solving and how is that benefiting you?** I love how High Level is an all-in-1 tool for business owners. This normally would have cost me thousands of dollars for having different tools and trying to connect everything together. **Official Response from Jonathan Evans:** > Thank you for your honest review, there! We’re glad you see the value in HighLevel, and we acknowledge that our platform is one of the best CRM's for coaching and consulting business!. If there’s anything we can do to enhance your experience, let us know! ### 30. Great Service, Apps Need Some Work **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about HighLevel?** HighLevel provides the best customer-responsive service of any platform I use. However, their funnels need improvement. I have yet to build a fully functional funnel without issues, despite creating many. First, the funnels often fail to save initially, requiring me to take screenshots and rebuild them later—essentially doubling my workload. Second, while the components are intuitive and interchangeable, the platform could improve how it logs issues and provides solutions to support reps. Too often, escalated issues remain unresolved for 2 to 5 days, only for me to call back and have a senior rep fix the problem immediately. Overall, HighLevel offers solid features, but better funnel functionality and support efficiency would enhance the experience. **What do you dislike about HighLevel?** Please see above.Overall, HighLevel offers solid features, but better funnel functionality and support efficiency would enhance the experience. **What problems is HighLevel solving and how is that benefiting you?** It's a centralized platform which aligns with my future goals to become a 200+ Account SAASPreneur. **Official Response from Jonathan Evans:** > Thank you for your honest review, there! We’re glad you see the value in HighLevel, and we acknowledge that great service, apps need some work. If there’s anything we can do to enhance your experience, let us know! ### 31. Its been and still is a great experience. I have learnt a lot and challenged myself to push outside **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** May 21, 2025 **What do you like best about HighLevel?** The fact you can have all your active artifacts in one place and move between projects **What do you dislike about HighLevel?** Its not a dislike, theres just so much to learn and sometime you cant articulate your challenges. Someone should know where people are trying to go. That confidence Framework is needed. GHL sounds like its mainly for people that know what they are doing. Someone that doesnt would hide 90% of the time and say they are not ready mainly because their confidence is off. Make a bit size class room would make a difference. **What problems is HighLevel solving and how is that benefiting you?** They are helping me bring visions into focus. **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your experience — we’re thrilled to hear that HighLevel has helped you bring your vision into focus and that having all your tools in one place has created a more seamless workflow. That’s exactly the kind of empowerment we aim to provide. We also deeply appreciate your thoughtful feedback about the learning curve. You're absolutely right — confidence plays a major role when diving into a platform with this much flexibility and power. Your suggestion around a “bite-sized classroom” and confidence framework is insightful, and it's a direction we’re actively exploring. Everyone should feel supported, whether they’re just starting out or scaling a mature business. Thank you again for challenging yourself and for being part of the HighLevel community. We're here to support you every step of the way — and your feedback helps shape a better experience for all. ### 32. Insane speed of innovation, absurdly bad support. Recommended to tech savvy only. **Rating:** 4.0/5.0 stars **Reviewed by:** Mark K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about HighLevel?** up to 10 feature releases per day and the variety of features makes the use cases near unlimited **What do you dislike about HighLevel?** The quality of the first and partly second level support is aweful. Regularly I have to explain to the support agents how their own platform works only to get to the point where I actually experience the issue. Furthermore even obvoius flaws in the platform design or contradictive settings are not escalated to be fixed some day but just declared as the 'purposed design'. If you're an advanced highleveller, you're on your own. Don't wait for fixes, work around and hope for feature releases. **What problems is HighLevel solving and how is that benefiting you?** affordable to start all-in-one tool **Official Response from Jonathan Evans:** > Thank you so much for your honest and thoughtful review. We truly appreciate you recognizing the speed of our innovation and the flexibility HighLevel offers for a wide range of use cases. Our product and engineering teams work tirelessly to deliver features that empower our community, and it's great to hear that aspect has stood out to you. That said, we're genuinely sorry to hear about your frustrations with support. We take feedback like yours seriously. You're absolutely right—advanced users deserve a support experience that matches the platform's depth and pace of development. We acknowledge that there are areas where we must improve, especially in the technical understanding and escalation process of our frontline support. We’re currently working on: Deepening training for support agents to better assist experienced users. Streamlining escalation paths for platform inconsistencies and usability concerns. Increasing the visibility of user-reported issues and feedback across our product and support teams. We’d love to make things right. If you're open to it, please reach out directly to supportfeedback@gohighlevel.com with a reference to your review—we’d be happy to take a closer look at your experience and see how we can improve going forward. Thanks again for helping us grow. We value your voice in the HighLevel community. ### 33. It's a lot to absorb, but it is an amazing product! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** July 07, 2025 **What do you like best about HighLevel?** That it is a one stop shop for everything a business owner would need. **What do you dislike about HighLevel?** That it is hard to take everything in, and the courses to learn it are not the best. I do love that their are folks who teach it who own their own agencies but there is not a course 101 to expert level that isn't for free. I spend a lot of time having to shift through stuff. **What problems is HighLevel solving and how is that benefiting you?** It helps me organize my business to operate out of one space for a great price. **Official Response from Jonathan Evans:** > Thank you for sharing your feedback and for highlighting how HighLevel has helped you streamline your business into one platform. We’re glad to hear you see the value in having an all-in-one solution at a great price. We also appreciate your honest input about the learning curve and training resources. We understand it can be a lot to absorb at first, and your suggestion for a clear, structured course from beginner to expert is valuable. Our team is continually working to improve our onboarding and education materials, and feedback like yours helps guide those efforts. We’re grateful you’re part of the HighLevel community, and we look forward to supporting your continued success! — The HighLevel Team ### 34. HighLevel is a game changer for marketing agencies **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** May 07, 2025 **What do you like best about HighLevel?** The ability to whitelabel and resell the product as my own. Also the unlimited usage and seats. Other platforms charge per seat and by usage. **What do you dislike about HighLevel?** Load time. Some of my clients are in various countries, the load time is really slow for some of them. **What problems is HighLevel solving and how is that benefiting you?** We mainly offer web development. But for many clients, the website sits outside of their daily routine. With HighLevel actions on the site, like forms and payments are managed in one place. **Official Response from Jonathan Evans:** > Thank you for the fantastic review! We’re thrilled to hear that HighLevel has been a game changer for your agency — especially with the ability to white-label, resell, and scale without seat-based limitations. It’s great to know that this flexibility is helping you grow your business and deliver more value to your clients. We appreciate you highlighting the impact of load times for international clients. Performance optimization across regions is an ongoing focus for our team, and feedback like yours plays a key role in helping us prioritize improvements. It’s also awesome to hear how you’re using HighLevel to bring client websites to life with actionable features like forms and payments all in one place. We're proud to be part of the engine powering your success. Thanks again for being a part of the HighLevel community — we’re here to grow with you! ### 35. Wonderful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** September 06, 2025 **What do you like best about HighLevel?** The help desk someone who knows the product and speaks old man english :-) **What do you dislike about HighLevel?** The learning curve can be a bit steep and a little confusing at the start. There are so many options **What problems is HighLevel solving and how is that benefiting you?** I am writing funnel pages, web page,s and workflows. All of that is helping me to be on the web **Official Response from Jonathan Evans:** > Thank you so much for your wonderful review! We’re delighted to hear that our help desk team has made a positive impression — we’ll be sure to share your kind words with them. We love that you appreciated having someone who can explain things clearly and simply! We completely understand that HighLevel can feel like a lot at first — there’s a learning curve with so many features available. But it’s great to see you’re already building funnels, web pages, and workflows that are helping you grow your online presence. We’re thrilled to have you in the HighLevel community and are here to support you every step of the way! — The GoHighLevel Team ### 36. Highlevel is very powerful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching **Reviewed Date:** March 31, 2025 **What do you like best about HighLevel?** - Website builder - Social planner - Communities - Memberships **What do you dislike about HighLevel?** The emailing system is too complicated to understand when I started with Highlevel. **What problems is HighLevel solving and how is that benefiting you?** - Tools are truly interconnected. - The CRM is quite fluid. Before Highlevel, I couldn't find a CRM that suited my needs. - I love the fact that I can also find all the conversations I have on social networks. - I have several very different niches, and with Highlevel I can really separate them. - I like the possibility of showing my digital product catalog within memberships and communities. **Official Response from Jonathan Evans:** > Thank you for the fantastic review — we're so glad to hear that you're getting real value from HighLevel’s website builder, social planner, communities, and memberships! It’s especially great to hear how our interconnected tools and fluid CRM have helped you manage different niches and centralize your conversations across platforms. That’s exactly the kind of streamlined experience we aim to provide. We also appreciate your honesty about the learning curve with the emailing system. We're actively working to simplify that part of the platform, and your feedback reinforces how important that is. In the meantime, our support team and training resources are here to help you master those features faster. Thanks again for being part of the HighLevel community — we’re excited to keep improving with your input! — The HighLevel Team ### 37. Functionalities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** August 14, 2025 **What do you like best about HighLevel?** Functionalities and constant updates **What do you dislike about HighLevel?** The difficulty in the limited technical support that is done in Spanish. **What problems is HighLevel solving and how is that benefiting you?** Specific configurations **Official Response from Jonathan Evans:** > Thank you for your review and for highlighting our functionalities and constant updates — we’re glad to hear you’re enjoying the platform’s continued growth and improvements! We also appreciate your feedback regarding Spanish-language technical support. Expanding multilingual support is something we’re actively exploring as our international user base grows, and your input helps us prioritize that need. We’re grateful to have you as part of the HighLevel community and appreciate you sharing your experience! — The GoHighLevel Team ### 38. Great system - am excited to use it **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** It is all inclusive- includes about all of the basic technology anyone would need to run a business. Ties everything together -CRM, Website, Sales, Marketing and advertizing. **What do you dislike about HighLevel?** I think the documentation could be better. In particular some sort of organized plan for implementation of some of the key components (ie a punch list to get your website and blog up and running). There are certainly plenty of details but without an overall road map things get depressingly overwhelming. I will say the the support is outstanding. **What problems is HighLevel solving and how is that benefiting you?** I was missing leads, not responding in a timely fashion, had a poor system for lead management and spent way too much time trying to get contacts to sync across a number of different platforms (newsletter service, Gmail, my phone, social media ad company, etc) **Official Response from Jonathan Evans:** > Thank you for your honest review! ### 39. Just amazing~ **Rating:** 4.0/5.0 stars **Reviewed by:** Jerry R. | Project Manager, Facilities Services **Reviewed Date:** April 03, 2025 **What do you like best about HighLevel?** the community is very strong and eager to help. the upside is the GHL is always evolving. Crazy pace **What do you dislike about HighLevel?** working with building website on this platform. Kinda limited design option for a new user . **What problems is HighLevel solving and how is that benefiting you?** the crm and workflows have benefit me to stay focus on keeping up with advancement. And it forces me to figure out to you the features better serve my clients and upsell other features. **Official Response from Jonathan Evans:** > Thank you so much for the kind words and for sharing your experience with HighLevel! We're thrilled to hear that you're finding value in our community and the ever-evolving platform — it's awesome that the pace of innovation is helping you stay ahead and better serve your clients. 🙌 We appreciate the honest feedback about website design options. You're absolutely right — the builder can feel a bit limited for new users, and we’re actively working on making that experience more intuitive and flexible. In the meantime, feel free to reach out to our community or support team for tips, templates, and resources to help streamline your build process. Thanks again for being part of the HighLevel family. We’re excited to keep growing alongside you! ### 40. Founder & CEO **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** April 01, 2025 **What do you like best about HighLevel?** The centralization of all marketing features so that I can eliminate the need to have multiple systems and costs. **What do you dislike about HighLevel?** There is a large number of extra costs (blogging, ad management, Chatbots, etc) and this seems to be growing. As this expands, it reduces the value of the all-in-one centralized advantage of the system. Also, the scored quiz is lacking features that already exist in the survey (why wasn't this built out as a single survey/quiz). And finally, I'd like to see an auto-generated PDF quiz report to be added as functionality to the system. **What problems is HighLevel solving and how is that benefiting you?** Centralizing all marketing and related communication for my team members and me. **Official Response from Jonathan Evans:** > Thank you for sharing your thoughts about your experience with HighLevel! We’re thrilled to hear that our platform’s centralization of marketing features is helping streamline your processes and reduce the need for multiple systems and associated costs. We also appreciate your constructive feedback regarding the additional costs for features like blogging, ad management, and chatbots. We understand that as the platform continues to evolve, it’s essential for us to ensure that our pricing model remains clear and aligned with the value we provide. Rest assured, we are committed to improving and refining our offering to ensure it provides maximum value. We also hear your concerns regarding the scored quiz functionality and the desire to see more robust features similar to the survey tool. This feedback is invaluable, and we will certainly take it into account as we continue to enhance and expand our tools. Additionally, we understand how important it is to be able to generate PDF reports, and we will forward your request to our development team to explore this feature. Your input is incredibly important to us as we work to continuously improve the platform. We are dedicated to making HighLevel as efficient and user-friendly as possible for our clients, and your suggestions help us make that happen. Thank you again for your feedback, and please don't hesitate to reach out if you have any further questions or ideas! ### 41. Best Software Find Ever! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** April 30, 2025 **What do you like best about HighLevel?** The extensive toolkit for online market and client management **What do you dislike about HighLevel?** sometimes its not as intuitive due to the complexity. have to make fields then make forms, then load forms, ... and so on. vs being able to drop a form on a page and edit right there. **What problems is HighLevel solving and how is that benefiting you?** Prospect organization and follow up. **Official Response from Jonathan Evans:** > Thank you for the amazing review — we're thrilled to be your "Best Software Find Ever!" 🎉 It’s great to hear that our all-in-one toolkit is helping you streamline online marketing and client management. We also appreciate your thoughtful feedback on the form-building process. You're absolutely right — while the platform offers powerful customization, we recognize that some workflows could be more intuitive. The good news is that our product team is actively working on UI/UX improvements to make building and editing even faster and more seamless. We're grateful to support your efforts in organizing prospects and improving follow-ups — and we're excited to keep growing with you! ### 42. Overwhelming at first but slow and steady brings the clarity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** May 27, 2025 **What do you like best about HighLevel?** The variety of services one can offer to businesses through HL. The access to live support. The huge community out there willing to help you. **What do you dislike about HighLevel?** Once in a blue moon it's tough to know how to communicate the issue I'm facing to support to get the help I am looking for. **What problems is HighLevel solving and how is that benefiting you?** Biggest problem HL is solving is the white label product it's providing that simply gives you the ability to run your very own business!!! **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your experience with GoHighLevel! We're thrilled to hear that you're finding value in the wide range of services we offer—and that both our live support team and broader HL community have been helpful in your journey. We also appreciate your honest feedback regarding support communication. It’s a great point—sometimes translating a technical issue into a support ticket can be tricky, and we’re actively working to improve that experience. Whether through smarter AI chat support, better diagnostic tools, or clearer intake forms, we want to make it easier for you to get the precise help you need—faster. It’s exciting to know that our white-label solution is helping empower your business model. That’s exactly why we built HighLevel—to give entrepreneurs and agencies the tools they need to thrive. Thanks again for being part of the HighLevel family. We’re here to support your growth every step of the way. ### 43. solid system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance **Reviewed Date:** July 29, 2025 **What do you like best about HighLevel?** Whatsapp and sms two way function, workflows **What do you dislike about HighLevel?** nothing at this point , i must just learn what it can do more **What problems is HighLevel solving and how is that benefiting you?** two way sms , workflows and notifications to users to call the potential lead **Official Response from Jonathan Evans:** > Thank you for sharing your feedback on G2! We’re glad to hear you’re enjoying the WhatsApp and SMS two-way functionality, workflows, and the ability to keep leads moving with timely notifications. It’s great that you haven’t run into any dislikes so far—we’d love to support you as you explore more of what HighLevel can do. Our team is here to help you unlock even more ways to streamline communication and boost results. We appreciate you being part of the HighLevel community! — The HighLevel Team ### 44. Amazing Breadth of Capability **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** May 14, 2025 **What do you like best about HighLevel?** It's a great environment to build amazing solutions for businesses to thrive. **What do you dislike about HighLevel?** Many features could benefit from more depth of key functionality. **What problems is HighLevel solving and how is that benefiting you?** Funnel pages, sales automation, conversational AI, workflows **Official Response from Jonathan Evans:** > Thank you for the thoughtful review! We're glad to hear you're finding HighLevel to be a powerful environment for building impactful solutions that help businesses thrive. It's especially exciting to know you're leveraging funnel pages, sales automation, conversational AI, and workflows — that’s exactly the kind of integrated success we aim to support. We also appreciate your feedback on feature depth. We're continually working to enhance the core functionality of our tools based on insights from experienced users like you. Your input helps us prioritize improvements that make a real difference. Thanks again for being part of the HighLevel community — we’re excited to keep building with you! ### 45. It's a great CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Luisa R. | Content Creator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2024 **What do you like best about HighLevel?** It's very helpful to keep client information, marketing strategies, collect payments and manage a team all from one place. Allows us as an agency to keep all of our clients in one place as well as easily trouble shoot any issues they may have. It integrates easily with multiple apps like facebook, Instagram, google, etc **What do you dislike about HighLevel?** It gets glitchy at times, sometimes it takes way too long loading or simply fails to load. **What problems is HighLevel solving and how is that benefiting you?** It helps us easily set up a CRM for clients in our agency as well as manage our own leads and opportunities. Easily customizable to your needs. **Official Response from Chase Buckner:** > Thanks for the review Luisa! Glad to hear you're able to manage your agency and your clients with HighLevel! I'll pass the feedback on to the team as far as loading issues - we're hard at work improving the platform every day! ### 46. Expensive. Forms have limited functionality and sometimes a lot of bugs. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** May 05, 2025 **What do you like best about HighLevel?** Range of functionality is great and reporting **What do you dislike about HighLevel?** Too many add-ons like with support. I had great support in the beginning now I need to pay for that. Would also be nice to have a pay-as-you-go sub-account option as the jump from 3 to paying full price for white-label is large when all I need to to do is add another client. **What problems is HighLevel solving and how is that benefiting you?** CRM management and automated comunications. **Official Response from Jonathan Evans:** > Thank you for your honest feedback — we really appreciate you taking the time to share both what’s working and where we can improve. We’re glad to hear you value the range of functionality and reporting tools, as well as the impact HighLevel is having on your CRM management and automated communications. We also hear your concerns clearly — especially around form functionality, support structure changes, and pricing flexibility for scaling. Your input is incredibly valuable, and we’re actively exploring ways to improve usability, reduce friction with add-ons, and offer more adaptable pricing models for growing agencies like yours. If you're open to it, we’d love to connect and dig a bit deeper into the form issues and potential workarounds to support your workflow today. Thanks again for being part of the HighLevel community — we’re here to grow with you. ### 47. I like the platform but the tech support could improve as not many know the basic platform features. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** that everything I need is in one place and that I can speak to a real person via zoom. If that was not available I wouldn't be part of this platform. **What do you dislike about HighLevel?** The university could have more tutorial videos about the features instead of having to look for them on YouTube. **What problems is HighLevel solving and how is that benefiting you?** I can do everything in one place. **Official Response from Jonathan Evans:** > Thank you for sharing your experience, We appreciate your feedback and will continue striving to improve HighLevel. ### 48. Best software to make mula **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking **Reviewed Date:** April 18, 2025 **What do you like best about HighLevel?** Highlevel has the most features and easy access to use those features **What do you dislike about HighLevel?** Highlevel has so so much to grasp and learn **What problems is HighLevel solving and how is that benefiting you?** Customer journey , acquistion and customer retention **Official Response from Jonathan Evans:** > Thanks so much for the kind words and awesome energy! We're thrilled to hear you're finding value in HighLevel’s features for customer acquisition, retention, and overall journey building. We totally get that there’s a lot to learn — our team is always working on making the platform even more intuitive, and we’re here to support you every step of the way. Let us know if there’s anything we can do to make your HighLevel experience even better! 🚀 ### 49. very handy and everything in one place to get started **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2025 **What do you like best about HighLevel?** Everything i need to start and customise for online ease of use from website to automations to emails etc tailored package. **What do you dislike about HighLevel?** sometimes its a bit overwhelming, hard to get to grips with making everything work and sometimes hard to find someone you can trust to come in and pay to resolve certain issues in a timely fashion when they arise. **What problems is HighLevel solving and how is that benefiting you?** All in one and easy to have it all talking to each other and integrated under one banner without having to have multiple software's talking to each other **Official Response from Jonathan Evans:** > Thank you for your honest review, We’re glad you see the value in HighLevel, and we acknowledge that very handy and everything in one place to get started. If there’s anything we can do to enhance your experience, let us know! ### 50. Its a very efficient tool that can help an organization. Love it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** April 16, 2025 **What do you like best about HighLevel?** the entire personalized conversation and conversaion of every individual **What do you dislike about HighLevel?** the bounce rate and the disability to delete contacts **What problems is HighLevel solving and how is that benefiting you?** The enitre workflow of the team **Official Response from Jonathan Evans:** > Thank you so much for sharing your experience with HighLevel on G2! We're thrilled to hear that you've found the tool to be efficient and that it's helping streamline the workflow within your team. It’s great to know that the personalized conversation feature has stood out for you! We also appreciate you highlighting areas for improvement, such as the bounce rate and the inability to delete contacts. We understand how these issues can impact your experience, and we want to assure you that we're always working on ways to enhance the platform's functionality. Your feedback is valuable as it helps guide us in improving HighLevel. If you have any further insights or specific suggestions on how we can continue to improve, please don't hesitate to reach out. We're committed to providing the best possible experience for our users. Thank you again for your support, and we're excited to continue helping your organization succeed with HighLevel! ## HighLevel Discussions - [HighLevel feels full of glitches and bugs for me, how are you getting it stable?](https://www.g2.com/discussions/highlevel-feels-full-of-glitches-and-bugs-for-me-how-are-you-getting-it-stable) - 1 comment, 1 upvote - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote - [Is HighLevel a CRM?](https://www.g2.com/discussions/is-highlevel-a-crm) - 1 comment, 1 upvote - [View HighLevel pricing details and edition comparison](https://www.g2.com/products/highlevel/reviews?filters%5Bnps_score%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-10+06%3A56%3A41+-0500&secure%5Bsession_id%5D=ed81b48e-0274-4dcc-8323-52e6fffb2761&secure%5Btoken%5D=4bf60841679338bd9ef1c85ca81eb60c04ad0be2cd6367c9a4abe162cb4da122&format=llm_user) ## HighLevel Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [BoldTrail](https://www.g2.com/products/boldtrail/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Cloudflare One (SASE)](https://www.g2.com/products/cloudflare-one-sase/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GitHub Models](https://www.g2.com/products/github-models/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Launchpad](https://www.g2.com/products/canonical-ltd-launchpad/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [Mobiz](https://www.g2.com/products/mobiz/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [Wazzup](https://www.g2.com/products/wazzup-wazzup/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## HighLevel Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Customer Support** - Case Management - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Email Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Consumer Intelligence** - Competitive Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name - Custom Domains - Customizable Forms - Customizable Branding - Customizable Templates **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards **Campaign Management** - Event / Webinar Marketing - Calendaring - Campaign Management - Workflow Management - Template Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Growth** - Site Analytics - Marketing Tools - E-Commerce - Hosting - Online Booking Tools - Website Analytics **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Social** - Social Campaigns - Social Media Advertising - Drip Campaigns - Multi-Campaign **Access** - Software Pairing - Browser Extension - Individual Download **Content** - Email Integrations - Content Management - Permissions - WordPress Tool - Design Management - Website Management - eCommerce Management - SEO Management - Website Integration - Social Media Integration - Third-Party Integrations **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Support** - Customer Support **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Shopping Cart - Online Store Builder - Real Time Editing - Multi-Language - Landing Pages/Web Forms - CRM - API - Activity Tracking - Generative AI - Alerts/Notifications - Visitor Tracking - Survey Builder - Auto Update - Widgets - AI Copilot - SSL Security - Data Import/Export - Customizable Fields - Activity Dashboard - Media Library - WYSIWYG Editor **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top HighLevel Alternatives - 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