--- title: HighLevel Reviews meta_title: 'HighLevel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 651 reviews by the users' company size, role or industry to find out how HighLevel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 651 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # HighLevel Reviews **Vendor:** HighLevel **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 651 ## About HighLevel HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ## HighLevel Pros & Cons **What users like:** - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. (155 reviews) - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. (138 reviews) - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. (135 reviews) - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. (125 reviews) - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. (122 reviews) - Ease of Use (110 reviews) - Automation Features (102 reviews) - Business Growth (98 reviews) - Centralized Management (94 reviews) - Integrations (88 reviews) **What users dislike:** - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. (140 reviews) - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. (91 reviews) - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. (89 reviews) - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. (56 reviews) - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. (52 reviews) - Difficult Learning (47 reviews) - Limited Features (45 reviews) - Overwhelming Experience (45 reviews) - Not User-Friendly (42 reviews) - Bugs (33 reviews) ## HighLevel Reviews ### 1. Fantastic Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about HighLevel?** Great feature set. Simple and effective implementation. Excellent support. **What do you dislike about HighLevel?** Integration hickups. Trial support isn't 24/7. Basic integration challenges and feature issues slowed implementation and hindered sales opportunities (LC phone wouldn't connect to Barbados #s, WhatsApp integration issue, Sale item descriptions listed as "undefined" spooking clients on checkout.) **What problems is HighLevel solving and how is that benefiting you?** Centralizes all operations for my own business and also makes it easier to implement and execute marketing and automation strategies for my clients' businesses. ### 2. I have been using Go High Level for 3 years now and it is the most robust CRM I have ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Larry B. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about HighLevel?** I can custom build, automate, and integrate highly personalized business, sales, and marketing systems for my clients that meet their every need. The sky is no limit to what High Level can do. The price point is unbeatable compared to other playforms. High Level is a complete white-label Saas platform with unlimited user, unlimited clients, unlimited storage, and on its goes no boundries. **What do you dislike about HighLevel?** The spped by which High Level continues to enhance the performanse of the platform is so fast creates a challange to keep up. **What problems is HighLevel solving and how is that benefiting you?** High Level solves the challanges business owners have using multiple software to conduct business. With High Level I can custom create and replace a business owners need to pay for multiple software platforms. ### 3. Fantastic CRM with so many features! **Rating:** 5.0/5.0 stars **Reviewed by:** Al W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2024 **What do you like best about HighLevel?** MAnagaing our contacts and social media posts is a breeze now! Also the workflows combined with automation is a game changer for us. Fantastic customer support. Easy integrtations and easy to implement. We use GHL everyday! **What do you dislike about HighLevel?** It can be very confusing at times to navigate through all the options. **What problems is HighLevel solving and how is that benefiting you?** GHL solves the problem of automated workflows as well as the problems of managing multiple SM platforms ### 4. Lots to Learn and Lots to Benefit **Rating:** 5.0/5.0 stars **Reviewed by:** PAULETTE E. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2023 **What do you like best about HighLevel?** The amount of functions and how they all integrate is what I like best about High Level. Having so much in one place is both a blessing and a curse! And it's about learning the features and then handing off a lot of the busy work part of it to an assistant to handle the daily management. **What do you dislike about HighLevel?** It doesn't always feel intuitive, with multiple lays of clicks to ultimately reach the page that has the controls for a function that seems like it needs to be more easily accessible. **What problems is HighLevel solving and how is that benefiting you?** Centralizing numerous functions is the greatest benefit above all else. As the software becomes more familiar, like many things in life, it becomes easier to use. I feel strongly that I need to learn the basics before I can hand those functions off to a staff member who has been thoroughly trained in using this platform to its most complete capacity. ### 5. The most complete CRM solution in the world **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian P. | IT Consultant, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2023 **What do you like best about HighLevel?** It has all the tools and features a business needs for marketing and sales operations. It even has a native integration to Facebook Forms, when other CRM solutions usually require a 3rd party middle man like Zapier to integrate. Reports from Google Ads and Facebooks can be displayed in the CRM **What do you dislike about HighLevel?** They are always releasing new features, but sometimes they do it so fast that they miss some glitches in the interface. The end-user can experience bugs using that new feature for a couple of weeks after it's released. **What problems is HighLevel solving and how is that benefiting you?** Centralized solution for the sales team to receive leads, manage communication, and close clients. The marketing team uses it to send email blasts, SMS marketing, and even social media posts (replaces Hootsuite). Now we are even using their new AI feature to generate content for the emails and social media posts. ### 6. Excellent all in one marketing plateform **Rating:** 5.0/5.0 stars **Reviewed by:** Mrinal C. | Assistant Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2024 **What do you like best about HighLevel?** Automation is of next level which is mindblowing.. **What do you dislike about HighLevel?** speed of loading,sometimes it loads very slow **What problems is HighLevel solving and how is that benefiting you?** Social media,email followup,whatsapp,automation,courses,calender ### 7. A tool every company and marketer should have **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2024 **What do you like best about HighLevel?** It's a combination of a roboust CRM, email marketing + task automation system, basically it's a marketer 's dream tool. I also like the fact they have 24/7 support, shout out to Alexis Villa, she's one of an amazing support. **What do you dislike about HighLevel?** It looks intimating to get started, but we'll get better clarity as we explore more. **What problems is HighLevel solving and how is that benefiting you?** CRM Pipeline + Email + Automation + Live Chat Widget + Chatbot AI + Website Forms... these are the essential tools to have in order to run any marketing campaign. ### 8. Great Service and amazing product. **Rating:** 5.0/5.0 stars **Reviewed by:** Claude H. | CEO/Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about HighLevel?** Everything one-stop-shop and everything and I mean everything you need is in one place. **What do you dislike about HighLevel?** I wouldn't change anything amazing service. **What problems is HighLevel solving and how is that benefiting you?** Business Growth. ### 9. Kasey has been the biggest help! **Rating:** 5.0/5.0 stars **Reviewed by:** Jayden S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about HighLevel?** Im currently using GHL in SaaS mode and selling it, it's been generating a lot of revenue for me so I think that's my favorite part. However I honestly wouldn't have even gotten started of it wasn't for the onboarding call I had with Kasey. She has helped me so much just by sending me support articles and just going above and beyond her job. **What do you dislike about HighLevel?** The delayed support requests. I've honestly gotten more help from Kasey with my problems on here than the support team has given me, and that's really aggravating to me. However I believe besides having to email and reach out outside support to get help troubleshooting my problems, it's a well rounded platform! **What problems is HighLevel solving and how is that benefiting you?** It's solving automation and follow up issues in my own company, however it's got a really easy to use no code website builder and I think that's provided the most use for me. ### 10. Amazing support with powerful tools to scale businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2024 **What do you like best about HighLevel?** All the features are great and simplicty of the system. There are a ton of stuff but they do make it simple to learn and execute with their support. **What do you dislike about HighLevel?** There are some fees coming, that was a little bit of surprise when I actually started to run cmapaigns. I knew there would be fees but they can add up. Nothing to crazy but just be careful. **What problems is HighLevel solving and how is that benefiting you?** They are combining more than 12 different tools and software programs into one and giving us the ability to build a business and help other busisnesses. ### 11. The support staff was very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Shaggy E. | Freelance Copywriter, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about HighLevel?** Sam Gendriz was my support person, and he was able to solve all of my issues quickly. **What do you dislike about HighLevel?** not much, it is a little pricey but for a good reason. **What problems is HighLevel solving and how is that benefiting you?** I am able to build my website, email my customers, and everything else I need. ### 12. Fantastic Priority Support **Rating:** 5.0/5.0 stars **Reviewed by:** Tony L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about HighLevel?** The functionality as a whole is fantastic. Everything inside of the system is everything we need to run a 7 figure agency **What do you dislike about HighLevel?** Very miniscule parts of the workflows but there are work arounds in almost every area you can think. **What problems is HighLevel solving and how is that benefiting you?** We use almost every single feature inside of highlevel, from text / emails to funnels & memberships. It has helped us centralize everything in our business and elimate unesscary subscriptions for other services. ### 13. Thank you Praktisha for you clear explanations and patience. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about HighLevel?** The well documented assistance Esay switch between agency view and customer view Customer support **What do you dislike about HighLevel?** I didn't notice anything wrong witj it, I need more time to explore. **What problems is HighLevel solving and how is that benefiting you?** Technical Skills and exhaustive examination for a complete offer ### 14. Wow, HighLevel has been life-changing for our agency. **Rating:** 5.0/5.0 stars **Reviewed by:** Tim F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about HighLevel?** I love the ability to eliminate other online marketing and management software programs. We have personally eliminated 8 other software programs by implementing HighLevel for our agency. We also love the agency pricing model and the insane (good) community involvement and support by the founders and the whole team. I have used a LOT of software in my agency career, and the sheer pace of development to both improve existing features and bring more features under one software roof is like nothing I've ever experienced before from other software partners. Not. Even. Close. HighLevel has been life-changing for our agency and our customers. Keep up the great work. **What do you dislike about HighLevel?** Given the incredible pace of development and growth, sometimes the app is a little slow at various touchpoints. However, there are constant improvements and I can't imagine what goes into managing such incredible growth and adoption by thousands of agencies and their clients around the world. **What problems is HighLevel solving and how is that benefiting you?** * Consolidating too many tech silos. * SMS marketing * Incredible marketing automation * Easy-to-use website builder (custom values are incredibly powerful) We've been able to steamline our new customer onboarding by at least 75% and at the same time offer a much more powerful tool than ever before. ### 15. Best Platform EVER - Completely Runs My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Owner and Marketing Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2023 **What do you like best about HighLevel?** Everything. I've used HighLevel for 3+ years and it's replaced ClickFunnels, ActiveCampaign, JotForm, Calendly and Kajabi for me. I'm currently working on a client project in Kartra and it yet again reminded me how much better HighLevel is compared to everything else out there. I also really like how they use the Ideas Board and input from its Users to determine what to add or work on next in the software. In fact, I've never seen any other software or tech company roll out new features and enhancements as quickly as they do. Oh - and Shaun (CEO) is amazing. He's active in the Facebook group, creates short and to the point videos multiple times a week when new features roll out. HighLevel is just an all-around game changer and highly highly recommend. **What do you dislike about HighLevel?** There's some minor things that I'd love to see added or changed around, but the HighLevel team is always working to improve the system. Overall, there are very few things I dislike about the software. **What problems is HighLevel solving and how is that benefiting you?** Everything. I've moved from WordPress to HighLevel for my primary website and it's so much easier to use. I've moved my funnels from ClickFunnels over to HighLevel and increased conversions and revenue. I no longer have to piece together multiple different softwares - which if you 've had to do that you know how much of a pain it is and things are always breaking. I can now even do my billing and invoices straight from HighLevel. Problems solved: * Building funnels and websites * Managing Contacts and Sales Pipeline * Text and Email Marketing and Autoresponders ### 16. The best all-in one platform to build your service business **Rating:** 5.0/5.0 stars **Reviewed by:** Mat K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2023 **What do you like best about HighLevel?** What's most helpful is that High Level offers practically every tool that a business would need inside of one platform. It allows us to offer a white label platform that we can customize and build on. We don't have to re-invent the wheel. **What do you dislike about HighLevel?** What I like the least about it is the fact that it's not exclusive to me. I wish I had found this before everyone else. **What problems is HighLevel solving and how is that benefiting you?** It solves the problem of needing to create a tool from scratch. I can offer multiple services right out of the gate. ### 17. Agency life = less stressful and more scalable with GHL **Rating:** 5.0/5.0 stars **Reviewed by:** Hans S. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about HighLevel?** Instead of having 15 different SaaS subscriptions for all the efforts that go into lead generation and nurturing (and web design), HighLevel puts it all in one place at one affordable price. It's an agency owner's dream! **What do you dislike about HighLevel?** Agencies just getting going with their business may not grasp the importance of a tool like GHL until they've been 'through the ringer' and have realized the importance of keeping their agency toolset as simple as possible. **What problems is HighLevel solving and how is that benefiting you?** HighLevel helps agency owners save (not kidding) thousands a month by bringing core digital services to one single location at one affordable price. Providing a CRM, Web builder, and marketing automation is quite impressive; kinda shocked someone figured out how to do this (and they just keep adding more features). ### 18. Support impressively fast, packed with features with new features added daily **Rating:** 4.5/5.0 stars **Reviewed by:** William R. | Founder , Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2023 **What do you like best about HighLevel?** The support is very helpful and they usually respond within a few minutes. It is amazing how many features there are available in HighLevel, with a CRM, an expansive marketing platform, and a website/funnel builder all rolled into one, with features specifically designed for agencies. **What do you dislike about HighLevel?** The interface is slightly unintuitive although it is being constantly improved, and I would prefer for there to be more pricing options. **What problems is HighLevel solving and how is that benefiting you?** Helping my clients use automations to take their old contacts and get them in the door. It is also helping with other automation and reputation management. ### 19. Fantastic Platform. One stop shop! **Rating:** 5.0/5.0 stars **Reviewed by:** Dan G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about HighLevel?** The ese of use and functionality. It's a one stop shop. **What do you dislike about HighLevel?** I didnt have it soon, it would have been great in previous positions. **What problems is HighLevel solving and how is that benefiting you?** I can cancel about 10 different platforms I use to all do the same thing that is within GHL. Amazing. ### 20. Brilliant support and help from Kassey **Rating:** 4.5/5.0 stars **Reviewed by:** Marc A. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2023 **What do you like best about HighLevel?** The community os super helpful nd friendly, especially Kassey **What do you dislike about HighLevel?** hard to navigate to get help , hard to find out who all the agencies and users are and what they do with the solution **What problems is HighLevel solving and how is that benefiting you?** I work with businesses to improve their profit and Value, I think GHL can help and the expansion plan is to work with GHL agencies to help our clients grow ### 21. A platform designed to grow with your agency **Rating:** 5.0/5.0 stars **Reviewed by:** Justin R. | Co-Owner & President, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about HighLevel?** Most all-in-one tools suck. That's not the case for HighLevel. The tool keeps it dead simple to build a suite for clients that keeps them onboard even if they stop using your agency for managed services. The platform allows you to create playbooks and recipes that can drive more sales opportunities for your clients. The development team is always looking to expand on functionality to make this a tool that grows with you. Additionally, I love that HighLevel let's you OWN the customer relationship. When you set a client up with other tools like HubSpot or ActiveCampaign, the tools benefit more than you do. HighLevel is letting you maintain the relationship and profit by getting more people on their platform through your white label SaaS. **What do you dislike about HighLevel?** They do move quickly, and sometimes things break. Additionally, there is a huge focus on "the new" that seems to take precedent over spending time to make the good features great. **What problems is HighLevel solving and how is that benefiting you?** It helps my agency find the best partners. Folks that are using HighLevel or aware of the product tend to keep their clients longer and in turn stay working with us longer. ### 22. The Most Powerful Marketing Platform Period! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff Z. | Digital Marketing Specialist & Business Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2023 **What do you like best about HighLevel?** With all of the marketing tools one would need to market any business under one hood...with the ease of useability Highlevel has...any business owner can leverage Highlevel to grow their business! I have built some great automations and workflows for my business! **What do you dislike about HighLevel?** I have found nothing which I dislike about Highlevel so far, but I can see that it could be a little bit overwhelming to someone who is not used to working with this type of platform but the support is amazing! **What problems is HighLevel solving and how is that benefiting you?** Highlevel is a fantastic time-saving machine! By using the automations that are available in Highlevel you can achieve some of the most amazing time saving workflows! ### 23. Marketing Automation Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2023 **What do you like best about HighLevel?** HighLevel representative (Britney), I was very impressed with how Highlevel is set up. The platform is feature-rich, easy to use, and provides a high level of value. If you're looking for a powerful tool to help you manage client communications and automate your marketing efforts, I would definitely recommend checking out HighLevel. **What do you dislike about HighLevel?** None, This is a Top Class Managing Client Communication Company! **What problems is HighLevel solving and how is that benefiting you?** Time and Organization are Key...Everything is at your fingertip. No longer jumping from one software to another. ### 24. Outstanding Customer Support from my man Maurice!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Bart M. | Founder of FLOW-Lead Conversion System for Home Services Contractors , Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2023 **What do you like best about HighLevel?** What I find most helpful about High Level is the only limitation you have in online marketing using this tool is your own imagination! **What do you dislike about HighLevel?** The least helpful thing in High Level has been their support, but they have been growing so fast that I'm sure that was due to growing pains. I just got off support with Maurice, and he was incredible; he helped me with every issue and bottleneck I was having and was amazingly patient with me! **What problems is HighLevel solving and how is that benefiting you?** High Level is a one-stop solution to all the marketing tools that I use every day to service my local clients. ### 25. Super powerful tool for all things sales, marketing & automation related **Rating:** 4.5/5.0 stars **Reviewed by:** Hajra J. | Digital Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about HighLevel?** HighLevel is a powerhouse of a CRM system. It has a huge variety of functionalities and is constantly improving and growing. Within the few years that I have been using it, they have rolled out comprehensive workflow features, a social media planner, website builder, and more. My favorite part is how easy it is to create, set up, and send out email/texting automations. We use HighLevel entirely for planning our webinars as well, from building the landing pages, to setting up workflows and email reminder automations, adding registrants to our pipelines, and advertising it via the social media planner. It easily integrates with Zapier so we are able to hook it up to our other platforms as well. **What do you dislike about HighLevel?** There are a few features that seem like they should be obvious but that are not available as features yet. For example, the ability to embed surveys into emails, filter contacts by the exact date they were uploaded, view conversations that are still pending a response, make outbound calls, the ability to automatically detect duplicate contacts in the system, etc.. Once these little bugs are addressed, it'll be a perfect CRM. **What problems is HighLevel solving and how is that benefiting you?** HighLevel solves a number of issues at our company. The biggest is that it eliminates the need for multiple expensive software. We are able to complete a bulk of our daily tasks within HighLevel and that saves us tons of time and money. It helps us with prospecting, email sending, automations, building landing pages, social media planning, pipeline management, and more! ### 26. Once in a lifetime opportunity for Digital Agencies **Rating:** 5.0/5.0 stars **Reviewed by:** Troy D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about HighLevel?** HighLevel is a once-in-a-lifetime opportunity for digital agencies. It provides everything they need to deliver outstanding results for their clients and is priced in a way that makes it the most profitable and scalable solution on the planet. After years of using every solution, including PipeDrive, Infusionsift, Active Campaign, HubSpot and dozens of others, HighLevel is the stand-out winner in this space. Great product, great support and an amazing opportunity. **What do you dislike about HighLevel?** The interface was a little janky when I first signed up, but they have improved it a lot over the recent months, and they are continuing to do so. **What problems is HighLevel solving and how is that benefiting you?** All in one solution that reduces technical overwhelm and expenses. It has streamlined our process, allowed us to move faster and track results more accurately. ### 27. Very Helpful Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Josh K. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2023 **What do you like best about HighLevel?** High level has a ton of integrations that are great for any agency. I found the support to be beneficial. Shout out to Arron Joseph, who could answer my questions professionally and knowledgeably. **What do you dislike about HighLevel?** Takes some time to learn the system and get familiar with all the different integrations. I would like to see more recipe automation and to be able to use/see messages from your work email rather than setting up a dummy email. **What problems is HighLevel solving and how is that benefiting you?** High Level solves the multiple platform issues. I hope to bring on clients who can use the benefit of having the Go High Level platform ### 28. HL experience is beyond any expectations **Rating:** 5.0/5.0 stars **Reviewed by:** Vlad T. | Marketing consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about HighLevel?** Just everything - every single component, every feature. I am not even sure what to emphasize - contacts (smart lists!), conversations, workflows, funnels, sites, conversations (consolidation of all business communication), etc. **What do you dislike about HighLevel?** I only dislike the fact that I didn't discover HL a couple of years back. After some thought, I can come up with some minor complaints - for example, calendars don't have overlapping appointment settings, but all the complaints are pretty minor relative to the great features and tremendous benefits HL provides. **What problems is HighLevel solving and how is that benefiting you?** HL is solving ALL marketing and organizational problems of small businesses. Using HL is really transformational for business. Obviously, implementing HL is painful (because people hate changes, regardless of how beneficial they are), and takes time, but it takes business to a new level, without any doubts. ### 29. Brandi is a Pro **Rating:** 5.0/5.0 stars **Reviewed by:** Peter K. | Tax Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2023 **What do you like best about HighLevel?** the ability to fully automate and follow up system **What do you dislike about HighLevel?** Need to learn new stuff the system is robust **What problems is HighLevel solving and how is that benefiting you?** keep everything in one system ### 30. Solid product, solid support team **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua J. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about HighLevel?** GHL is clearly a company that takes its business seriously, software works great with a good support team, particularly Amuthan. **What do you dislike about HighLevel?** Nothing at all, product and service works great **What problems is HighLevel solving and how is that benefiting you?** All of the above ### 31. Great experience and white label CRM system **Rating:** 5.0/5.0 stars **Reviewed by:** Ruan M. | Digital Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about HighLevel?** White label features, easy of us, sign in process, the ability to do marketing directly in platform, easy to use forms, easy to use automation, price **What do you dislike about HighLevel?** I think their greatest area of opportunity is design, the platform is very functional sometimes it wish it had very modern design **What problems is HighLevel solving and how is that benefiting you?** The problem of having to have multiple softwares for one client instead of having it in one place ### 32. Highlevel is an All-In-One Marketing Genius Platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Jeanette D. | President, PT, DPT, LAT, ATC, PNMT-C, NASM-CPT, NASM-FNS, NASM-CES, TMRc, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2022 **What do you like best about HighLevel?** Highlevel is absolutely amazing! It allows a small business to utilize one platform to: create a website, create landing pages, schedule clients, email clients, text clients, send broadcast emails and texts to contact list, track KPIs with new leads, create social media content 1 time to share on all social media platforms simultaneously, integrates with Google calendar, integrates with Stripe, integrates with Facebook for ads, integrates with Google My Business, integrates with Twilio, integrates with Mailgun, integrates with Shopify for an online store, creates triggers and workflows so when clients opt-in from a website page or landing page then they will automatically receive their next step. Highlevel is a gamechanger for website design, automation, and lead generation! **What do you dislike about HighLevel?** The downside to Highlevel is the learning curve to utilize all of its capabilities. However, it is also super user-friendly. I have absolutely no tech background. With the help of their tutorial videos and their YouTube channel, I was able to design my own website with drop and drag - no code required! I also created landing pages and opt-in forms for lead generation. I manage all my content marketing through their social media calendar. Even though there is a learning curve that takes a bit of time, other platforms are way less user friendly. And if you really get in a jam, their customer support is super responsive! The only thing I wish Highlevel offered was an EHR! As a solopreneur health care provider, it would be fantastic if I could use Highlevel for my SOAP notes. Fortunately, Highlevel also integrates with my current EHR calendar so I don't have to worry about double-booking clients! **What problems is HighLevel solving and how is that benefiting you?** Highlevel allows me to have one platform that does everything I need to run my in-person and virtual wellness practice. I don't have to log in to multiple platforms because Highlevel has my website, my marketing, my appointment calendar, my lead generation, and so much more! **Official Response from Jonathan Evans:** > Thank you so much for such a thoughtful and detailed review! We’re thrilled to hear how HighLevel has become your all-in-one solution for running both your in-person and virtual wellness practice. It’s inspiring to see how you’ve used our platform—from building websites and landing pages to managing marketing, automation, and lead generation—all without a tech background. That’s exactly what we aim to empower our users to do! We appreciate your feedback on the learning curve, and we’re glad our tutorials, YouTube channel, and support team helped make the process smoother. We also hear your suggestion about EHR functionality—our product team is always exploring ways to expand capabilities, and feedback like yours is invaluable in shaping future updates. Thank you for trusting HighLevel to power your business. We’re honored to be part of your growth and success! — The HighLevel Team ### 33. Game changing software for agencies **Rating:** 5.0/5.0 stars **Reviewed by:** Josh N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2023 **What do you like best about HighLevel?** Having ask the key marketing tools in one integrated platform. - email/ SMS - Calendar - Surveys - Pipeline Management - Funnels - Phone tracking And the ability to create amazing snapshots for clients. **What do you dislike about HighLevel?** It's such a well rounded platform there is not much not too like. **What problems is HighLevel solving and how is that benefiting you?** Managing automation for clients at scale got a cost effective investment. ### 34. This one program manages everything. If you are lucky enough to get Susan you are in for a treat. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard P. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2023 **What do you like best about HighLevel?** The integration features with third-party platforms. The one single location for management and the ease of learning the platform **What do you dislike about HighLevel?** The initial time it takes to learn all the options. **What problems is HighLevel solving and how is that benefiting you?** Managing Facebook advertizing and integration for that content into other social media markets. ### 35. we went for spreadsheets to crm-like features to service our more than 50 clients and growing! **Rating:** 5.0/5.0 stars **Reviewed by:** Ramiro C. | Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about HighLevel?** get plugged into the video releases and training. As agency owner, you should invest the time in understanding processes to include documenting and creating your own video tutorials. **What do you dislike about HighLevel?** The only downside is that you have to decide how you are going to use the platform. What I mean is to grow your agency or use it as a service tool. **What problems is HighLevel solving and how is that benefiting you?** The phone and email integration was a highlight for us. We were trying to work with Twilio but seemed that the integration was on us now we have a fully integrated dialer and we can resell this feature and create another profit line item. ### 36. Best experience yet **Rating:** 5.0/5.0 stars **Reviewed by:** Kat M. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about HighLevel?** Love the customer service, and access to information. Written, video, and it's not hard to get to a live person via live chat or zoom. **What do you dislike about HighLevel?** The University and the resources - the information is there, but the organization is a bit confusing and can be challenging, especially if you're not familiar with the platform. **What problems is HighLevel solving and how is that benefiting you?** I'm thrilled to have options to offer my clients that makes their lives easier. ### 37. Best 15 Minutes Ever **Rating:** 5.0/5.0 stars **Reviewed by:** Yoluanda B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2023 **What do you like best about HighLevel?** All in one, can do so many things in one powerful system **What do you dislike about HighLevel?** It is a little hard to understand at first. Must keep using and asking questions. **What problems is HighLevel solving and how is that benefiting you?** All in one marketing automation and funnel builder ### 38. Excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Craig F. | Host & Lead Coach, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2023 **What do you like best about HighLevel?** I love how it's all integrated together. Trying to make four or five apps work together was a nightmare. This is so much smoother and easier. **What do you dislike about HighLevel?** It's not perfect. I can't always figure out how to make it. Do what I want to do. But the support has been great. **What problems is HighLevel solving and how is that benefiting you?** Integrating our lead funnel and follow up ### 39. Excellent. Considerate and In-context/Alignment with our goals **Rating:** 5.0/5.0 stars **Reviewed by:** Paloma F. | Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about HighLevel?** The most helpful thing about high-level is the support and customer service. Their availability and determination to problem solving is excellent. **What do you dislike about HighLevel?** What I dislike about high-level is Nothing, yet. **What problems is HighLevel solving and how is that benefiting you?** Allows all functions necessary for running a marketing agency in one platform, and then allows you to seel the same automated services. ### 40. Meet with Alexis **Rating:** 5.0/5.0 stars **Reviewed by:** MARK S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2023 **What do you like best about HighLevel?** Potential to customize so many things for business growth **What do you dislike about HighLevel?** Nothing yet that I can determine. I like it **What problems is HighLevel solving and how is that benefiting you?** Bringing all my business into one place ### 41. Elizabeth Serball Was Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel V. | Owner & Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2023 **What do you like best about HighLevel?** The people, the culture and the software. **What do you dislike about HighLevel?** I think there database loading time is a little sluggish but other than that, all good so far! **What problems is HighLevel solving and how is that benefiting you?** I needed something to streamline my buisnesses and finding that I could operate my own agency on this software is a game changer. ### 42. Well... they took over everything! 🤣 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about HighLevel?** Everything is in one place so you can run your business and more importantly quickly scale your business using all the systems, tools and resources all in one place with one login. Which happens to hold true from the agency down to the business owner. All while being affordable and versatile. **What do you dislike about HighLevel?** Still a lot of things in development and it is going to be constantly improving and growing in a number of ways including more micro settings for users and agencies to dial things in. Right now it gets the job done but in the future I think it will be a leader in its class and has the potential to out perform all the major competitors for a significantly lower cost. **What problems is HighLevel solving and how is that benefiting you?** If you sell websites, or software... or if you sell SEO or any other marketing services... this helps platform and facilitate that in all the ways you could imagine. ### 43. GHL Zoom Call Support **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne G. | Web Developer and Tech Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2022 **What do you like best about HighLevel?** I loved how GHL have their dedicated zoom for clients who have questions, it definitely solves the problem faster! **What do you dislike about HighLevel?** Waiting in queue on chat support and they take time to respond. but I understand GHL have a lot of clients **What problems is HighLevel solving and how is that benefiting you?** White Labeling our agency account. ### 44. Andrina Susan was brilliant.Speaking with her really helped me feel more confident. What a star! **Rating:** 5.0/5.0 stars **Reviewed by:** dan b. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2023 **What do you like best about HighLevel?** All the options and the simplicity. Support team. **What do you dislike about HighLevel?** Nothing yet. I signed up today. Excited to get started. **What problems is HighLevel solving and how is that benefiting you?** CRM and implementaton. ### 45. HighLevel is an awesome white-label program for agencies **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis Y. | Contributing Writer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about HighLevel?** Great support, robust features, and fantastic training. **What do you dislike about HighLevel?** I'm a data engineer, so I'd love for there to be more robust API access to allow us to pull GHL data into our dashboards. Maybe Varun has updated this recently-- I've not heard. **What problems is HighLevel solving and how is that benefiting you?** Reporting for clients, microsite builder, messaging integration with Twilio ### 46. Great experience with Logan from Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about HighLevel?** Logan was incredible! He helped me with 4 different questions I had and was incredibly knowledgeable and thoughtful. He really took the time to listen and understand. **What do you dislike about HighLevel?** When it comes to this specific experience, nothing. Logan created a wonderful experience for me because he was able to easily answer all of my questions and was super nice! Kudos to Logan! **What problems is HighLevel solving and how is that benefiting you?** HighLevel is solving communication issues in terms of incorporating technical changes and providing sufficient support options to be able to work together. I also appreciate all of the videos! ### 47. Alexis was very helpful and friendly. She offered several solutions to my inquiry. **Rating:** 5.0/5.0 stars **Reviewed by:** Garth E. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2023 **What do you like best about HighLevel?** the love possibilities and versatility of High Level. So many uses and potential for application **What do you dislike about HighLevel?** there are limitations in some applications (can not book an appointment for more than 1 day) **What problems is HighLevel solving and how is that benefiting you?** It solves the automation processes all in one platform, ### 48. AWESOME SERVICE!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Luckner P. | founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about HighLevel?** He answered every question and provided me with articles to support answering my questions. He was patient with all my questions. The attention to detail was showing me that he was really trying to help me. **What do you dislike about HighLevel?** There is nothing that I disliked. Everything was great! Providing zoom call to better explain the issue. Everything was resolved. Offering 24/7 zoom option...lol More zoom time is available **What problems is HighLevel solving and how is that benefiting you?** They are providing an option to do zoom calls again, which makes it easier to explain the issue. Yes, I feel more productive. No business has not increased yet. ### 49. Highlevel is the ultimate tool for business. **Rating:** 5.0/5.0 stars **Reviewed by:** Dar H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about HighLevel?** Highlevel we can take care of our clients within one easy-to-use tool. No more need for separate software apps that we have to try tying together. I also like that the GHL team is continuously in improvement mode... constantly adding features that enable us to provide more value to our clients... OH, and I LOVE THE AFFILIATE PROGRAM! **What do you dislike about HighLevel?** That too many people already know about our best-kept secret. Really, it's been a game-changer for our agency. If there's anything that sticks out, its the number of agencies that use GHL that don't help themselves and clog up the tech support channels. **Recommendations to others considering HighLevel:** I highly recommend it. But you must commit to it as you will possibly get stuck at some point. It's an amazing software supported by an incredible management team **What problems is HighLevel solving and how is that benefiting you?** It seamlessly integrates all of the essential tools needed for most businesses to get more customers, communicate with them better than ever and keep them coming back. ### 50. Arpan Gupta was very helpful. Thank you Arpan! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about HighLevel?** Lots of features that can be used in lots of ways **What do you dislike about HighLevel?** Can be quite complicated to begin with, and takes time to setup **What problems is HighLevel solving and how is that benefiting you?** Managing clients ## HighLevel Discussions - [HighLevel feels full of glitches and bugs for me, how are you getting it stable?](https://www.g2.com/discussions/highlevel-feels-full-of-glitches-and-bugs-for-me-how-are-you-getting-it-stable) - 1 comment, 1 upvote - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote - [Is HighLevel a CRM?](https://www.g2.com/discussions/is-highlevel-a-crm) - 1 comment, 1 upvote - [View HighLevel pricing details and edition comparison](https://www.g2.com/products/highlevel/reviews?filters%5Bnps_score%5D%5B%5D=5&page=10§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A37%3A10+-0500&secure%5Bsession_id%5D=14530543-82ec-4f44-a692-46ca905b8ec1&secure%5Btoken%5D=0fd1b0e1955c77f822e8e44314e01b5111b6eff865ecf23a514d1b8d5bc2d034&format=llm_user) ## HighLevel Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [BoldTrail](https://www.g2.com/products/boldtrail/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Cloudflare One (SASE)](https://www.g2.com/products/cloudflare-one-sase/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GitHub Models](https://www.g2.com/products/github-models/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Launchpad](https://www.g2.com/products/canonical-ltd-launchpad/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [Mobiz](https://www.g2.com/products/mobiz/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## HighLevel Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Customer Support** - Case Management - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Email Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Consumer Intelligence** - Competitive Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name - Custom Domains - Customizable Forms - Customizable Branding - Customizable Templates **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards **Campaign Management** - Event / Webinar Marketing - Calendaring - Campaign Management - Workflow Management - Template Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Growth** - Site Analytics - Marketing Tools - E-Commerce - Hosting - Online Booking Tools - Website Analytics **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Social** - Social Campaigns - Social Media Advertising - Drip Campaigns - Multi-Campaign **Access** - Software Pairing - Browser Extension - Individual Download **Content** - Email Integrations - Content Management - Permissions - WordPress Tool - Design Management - Website Management - eCommerce Management - SEO Management - Website Integration - Social Media Integration - Third-Party Integrations **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Support** - Customer Support **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Shopping Cart - Online Store Builder - Real Time Editing - Multi-Language - Landing Pages/Web Forms - CRM - API - Activity Tracking - Generative AI - Alerts/Notifications - Visitor Tracking - Survey Builder - Auto Update - Widgets - AI Copilot - SSL Security - Data Import/Export - Customizable Fields - Activity Dashboard - Media Library - WYSIWYG Editor **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top HighLevel Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews) - [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) - 4.5/5.0 (534 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,243 reviews)