--- title: HighLevel Reviews meta_title: 'HighLevel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 651 reviews by the users' company size, role or industry to find out how HighLevel works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 651 scale: '5' date_modified: '2026-08-14' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # HighLevel Reviews **Vendor:** HighLevel **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.6/5.0 **Total Reviews:** 651 ## About HighLevel HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! ## HighLevel Pros & Cons **What users like:** - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. (155 reviews) - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. (138 reviews) - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. (135 reviews) - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. (125 reviews) - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. (122 reviews) - Ease of Use (110 reviews) - Automation Features (102 reviews) - Business Growth (98 reviews) - Centralized Management (94 reviews) - Integrations (88 reviews) **What users dislike:** - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. (140 reviews) - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. (91 reviews) - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. (89 reviews) - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. (56 reviews) - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. (52 reviews) - Difficult Learning (47 reviews) - Limited Features (45 reviews) - Overwhelming Experience (45 reviews) - Not User-Friendly (42 reviews) - Bugs (33 reviews) ## HighLevel Reviews ### 1. Great platform for a Marketing agency **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** Great support. Ongoing updating features is incredible. **What do you dislike about HighLevel?** The support is great but sometimes it takes time to get the support needed. **What problems is HighLevel solving and how is that benefiting you?** All in one marketing platform for marketing agencies. Having only one platform that does all features needed for an agency is amazing. **Official Response from Jonathan Evans:** > Thank you for your honest review, there! We’re glad you see the value in HighLevel, and we acknowledge that great platform for a marketing agency. If there’s anything we can do to enhance your experience, let us know! ### 2. Great platform for any business serious about improving lead management **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2025 **What do you like best about HighLevel?** 1. All in one platform for the SMB market. 2. Flat-rate unlimited sub-account pricing 3. Innovation and great community **What do you dislike about HighLevel?** Steep learning curve and could use some UI/UX improvement **What problems is HighLevel solving and how is that benefiting you?** AI Voice to help SMBs answer calls, lead management **Official Response from Jonathan Evans:** > Thank you for your honest review, there! We’re glad you see the value in HighLevel, and we acknowledge that great platform for any business serious about improving lead management. If there’s anything we can do to enhance your experience, let us know! ### 3. Not bad at all **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about HighLevel?** If I don't understand something, there is always the chat to help **What do you dislike about HighLevel?** nothing really. If anything its that I'm still learning **What problems is HighLevel solving and how is that benefiting you?** Everything being in one place and will be easy to streamline my business eventually **Official Response from Jonathan Evans:** > Thank you for your honest review, there! We’re glad you see the value in HighLevel, and we acknowledge that not bad at all. If there’s anything we can do to enhance your experience, let us know! ### 4. It is extremely broad range and hard to understand all of it, but you only need one tool for success **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising **Reviewed Date:** May 18, 2025 **What do you like best about HighLevel?** They are always improving and updating based on user experience **What do you dislike about HighLevel?** I wish there was more automation for foundational things to benchmark off of **What problems is HighLevel solving and how is that benefiting you?** They're solving automation onboarding for me which is great for my clients **Official Response from Jonathan Evans:** > Thank you so much for taking the time to share your feedback! We’re glad to hear that HighLevel is helping you automate onboarding processes—this is exactly the kind of outcome we aim for, and it's great to know it’s creating value for your clients. We also appreciate your note about the platform’s broad capabilities and your desire for more foundational automation templates or benchmarks. That’s a helpful insight. While we strive to keep expanding and simplifying automation options, we understand how a stronger set of out-of-the-box resources can reduce the initial learning curve. Your input is being shared with our product and onboarding teams to explore how we can improve in this area. Thanks again for recognizing our commitment to continuous improvement. We’re excited to keep building a platform that grows with your business! ### 5. Some Good Some Bad **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2025 **What do you like best about HighLevel?** I like that the customer service is there to help when needed 24/7 and that creating a website is pretty easy on GHL. **What do you dislike about HighLevel?** The cost and the fact that only one email can be used per sub account. **What problems is HighLevel solving and how is that benefiting you?** Being able to create a funnel and website on the same site. **Official Response from Jonathan Evans:** > Thank you for sharing your feedback with us! We're glad to hear that you appreciate the 24/7 customer service and the ease of creating a website on HighLevel. It's great to know that our platform is helping you manage your funnels and websites in one place. We understand your concerns about the cost and the limitation on email usage per sub-account. Your feedback is invaluable, and we’ll definitely take it into consideration as we continue to improve the platform and explore ways to provide more flexibility for our users. If you have any further suggestions or need assistance with anything specific, please don’t hesitate to reach out. We’re always here to help! Thank you for being a part of the HighLevel community! ### 6. Not bad, but there no sure my emails aren't going to wind up in spam. GHL has a problem with this. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning **Reviewed Date:** March 19, 2025 **What do you like best about HighLevel?** I can do everything I want in one platform. **What do you dislike about HighLevel?** I hate the Agency and Subaccount thing - it's really confusing to both implement and understand the split. I am not convinced my email campaigns are going to not wind up in spam. **What problems is HighLevel solving and how is that benefiting you?** So far all my problems have been solved, but there is a few more things likely re funnels. **Official Response from Jonathan Evans:** > Thank you for your feedback! We're thrilled to hear that you enjoy having everything you need in one platform. Our goal is to provide a seamless, all-in-one solution to help you run your business efficiently. We understand that the Agency and Subaccount structure can be a bit complex, and we truly appreciate your insights. We're continuously working on improving our platform’s usability and documentation to make this experience more intuitive. If you ever need guidance on implementation, our support team is always happy to assist! Regarding email deliverability, we know how important it is for your campaigns to land in inboxes, not spam. We highly recommend setting up proper email authentication (such as DKIM, SPF, and DMARC) to improve deliverability. If you have concerns, our team can provide best practices to optimize your email success. Thanks again for your review—we appreciate your input and are committed to making GoHighLevel even better! 🚀 ### 7. Needed to cancel **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2025 **What do you like best about HighLevel?** Costumer service. Fast and percise response. **What do you dislike about HighLevel?** Overly complex. You can get confused very quickly. **What problems is HighLevel solving and how is that benefiting you?** Sales tracking and mass marketing **Official Response from Jonathan Evans:** > Thank you for taking the time to share your feedback—we truly appreciate your honest review. We're glad to hear that you've had a positive experience with our customer service team and found our support both fast and precise. That’s a core priority for us, and we’ll make sure to pass your kind words along to the team. We also understand your concerns around platform complexity. HighLevel is a robust tool built to support a wide range of use cases, but we know that can sometimes feel overwhelming—especially at the start. We're continuously working to improve our onboarding resources, user experience, and in-app guidance to make navigating the platform more intuitive. If you ever decide to return or want to explore training options that simplify things further, we’d be happy to help. In the meantime, thank you again for your feedback and for giving HighLevel a try—we wish you success in all your business efforts! ### 8. great product but comes with a learning curve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting **Reviewed Date:** March 13, 2025 **What do you like best about HighLevel?** Highlevel contains everything in one place **What do you dislike about HighLevel?** Learning curve and slightly difficult to get up and running. **What problems is HighLevel solving and how is that benefiting you?** social media management **Official Response from Jonathan Evans:** > Thank you for your honest review, there! We’re glad you see the value in HighLevel, and we acknowledge that great product but comes with a learning curve. If there’s anything we can do to enhance your experience, let us know! ### 9. Property & Coaching **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2025 **What do you like best about HighLevel?** Everything is in one place, it is customisable and affordable for small businesses, **What do you dislike about HighLevel?** Too many features that takes a non-marketing person a long time to figure out what the fundamental setup is to start their business. Maybe there should be pre-configured packages that make integration with domains etc easier. **What problems is HighLevel solving and how is that benefiting you?** Automation is key to free up my time **Official Response from Jonathan Evans:** > Thank you for your honest review, We’re glad you see the value in HighLevel, and we acknowledge that property & coaching. If there’s anything we can do to enhance your experience, let us know! ### 10. A very comprehensive platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** March 31, 2025 **What do you like best about HighLevel?** The automations that allow me to improve and streamline processes. **What do you dislike about HighLevel?** Its integration with the WhatsApp API does not allow us to use the WhatsApp we already have and work with. **What problems is HighLevel solving and how is that benefiting you?** It solves automation problems and saves time in tedious processes. **Official Response from Jonathan Evans:** > Thank you so much for taking the time to leave a review! We're thrilled to hear that HighLevel's automation features are helping you streamline processes and save time on repetitive tasks — that’s exactly what we aim for. We also appreciate your honest feedback regarding the WhatsApp API integration. We understand how important it is to use your existing WhatsApp number, and this is something our product and partnerships team is actively exploring as we continue to expand our integrations and improve usability. Your insights help us grow, and we’re grateful for your support as we build a better experience every day. If you ever need assistance or want to share more feedback, our team is always here to listen. ### 11. not bad - high potential **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** simple and new features are added as needed. unfortunately i have no time to dive deep as much as needed. I still see a lot of potential and will continue exploring for my business and strategies. **What do you dislike about HighLevel?** some knowledge is necessary and sometimes it takes a while to troubleshoot **What problems is HighLevel solving and how is that benefiting you?** all in one place **Official Response from Jonathan Evans:** > Thank you for your honest review, We’re glad you see the value in HighLevel, and we acknowledge that not bad - high potential. If there’s anything we can do to enhance your experience, let us know! ### 12. Very robust value package **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services **Reviewed Date:** April 07, 2025 **What do you like best about HighLevel?** It offers so many features for the price **What do you dislike about HighLevel?** Sometime a little buggy and the learning curve is large **What problems is HighLevel solving and how is that benefiting you?** It handles ALL our communication and marketing needs in one place! **Official Response from Jonathan Evans:** > Thank you for your feedback! We're thrilled to hear that HighLevel is providing great value with all-in-one communication and marketing solutions. We understand that the learning curve can be steep and we’re actively working to improve platform stability. Your input is invaluable, and we’ll continue refining HighLevel to ensure a seamless experience. Thank you for choosing HighLevel! ### 13. Very good platform but I have yet to make any money with it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2025 **What do you like best about HighLevel?** Solid and consistent, well made and constantly improving. **What do you dislike about HighLevel?** Sometimes things change so fast that I don't have the knowledge of how to use it or how to incorporate it into what I'm doing. **What problems is HighLevel solving and how is that benefiting you?** CRM for my leads and clients. **Official Response from Jonathan Evans:** > Thank you for your honest review. We’re glad you see the value in HighLevel, and we acknowledge that very good platform but i have yet to make any money with it.. If there’s anything we can do to enhance your experience, let us know! ### 14. lot of product for the money **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2025 **What do you like best about HighLevel?** All of the functionality in one platform **What do you dislike about HighLevel?** Can get very complicated to implement. Its slow - especially during startup. Hard to connect conversations to opportunities **What problems is HighLevel solving and how is that benefiting you?** help me manage my lead flow and sales **Official Response from Jonathan Evans:** > Thank you for your honest review! We’re glad you see the value in HighLevel! If there’s anything we can do to enhance your experience, let us know! ### 15. Gets better every quarter **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about HighLevel?** They're making improvements all the time, but it's still very buggy. **What do you dislike about HighLevel?** Their Facebook group is a really unsafe place. They need stricter rules and a lot of community moderators. **What problems is HighLevel solving and how is that benefiting you?** Replaces a lot of paid tools ### 16. Small business CRM with VoIP **Rating:** 3.5/5.0 stars **Reviewed by:** Bre Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about HighLevel?** HighLevel has a Twilio integration - it's a must if you need to be able to make calls from your CRM. All calls are recorded within the customer profile. My favorite thing about Twilio is that you can buy various lines so you can call clients from the same state they live in. **What do you dislike about HighLevel?** I have yet to figure out a way to connect email threads sent in team members' individual gmails to the customer profile. Text and calls are great, but an integration with Gmail would be amazing so all communication can be tracked in one place. **What problems is HighLevel solving and how is that benefiting you?** HighLevel is the core tool in our business stack that allows us to maintain and keep client records organized and up-to-date. It also gives us business lines to use for outbound and inbound calls. ### 17. Great All-in-One Marketing Software That is Improving Daily **Rating:** 4.0/5.0 stars **Reviewed by:** Dale D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about HighLevel?** Lots of features and a quick development cycle means that it can easily replace 80%+ of your current marketing tech stack. The fact that you can white-label it, customize it for your market, and then sell it as your own custom-branded solution makes it a game-changer! **What do you dislike about HighLevel?** Because there are so many features, there are times when a functionality is released without being as complete as the competitive solutions in the market and then the focus is shifted to a different functionality. It can take a while before some of the loose ends are cleaned up. **What problems is HighLevel solving and how is that benefiting you?** I like using HighLevel as the all-in-one solution - especially for local service businesses and solopreneurs. Everything from the CRM to website to social media marketing is designed to work in tandem and give you a 360 degree view of your lead opportunities and clients. ### 18. 4.5/5 stars **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about HighLevel?** I like that there are intergrations for Meta ads and Google ads that work seamlessly. **What do you dislike about HighLevel?** I think that the autiomation flows still need some work. **What problems is HighLevel solving and how is that benefiting you?** HighLevel ensrue that we are able to more accurately track ROI and conversion data for clinets running ads. ### 19. The very best software to turn your digital agency into a SaaS **Rating:** 4.0/5.0 stars **Reviewed by:** Trent D. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about HighLevel?** I love their white-label program. It is, without a doubt, the very best tool I've seen to increase the scalability and profitability of a digital marketing agency. If you are still running your agency with services as your only source of revenue, you are missing out. **What do you dislike about HighLevel?** Their interface is a little bit clunky. That isn't to say the software lacks features. Instead, it isn't as pretty as some more mature apps. **What problems is HighLevel solving and how is that benefiting you?** It saves me from having to use a bunch of disparate software apps. ### 20. Great features, steep learning curve, and it's worth it. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2020 **What do you like best about HighLevel?** A Great foundation to build on top of with a functional CRM, Website designer, funnel builder, pipeline creator, and client conversations flow. Founded, built, run, and maintained by a small group of motivated entrepreneurs, they are still closer to the beginning than what I would consider v 1.0. It's a sturdy, well build frame of a house, and you're given all the materials you need to build your dream home. But there's no inventory list or directions other than update videos and testimonials on their YouTube account. Don't go in to this without at least basic web-based coding knowledge, and prior CRM and client campaigns creation. Only a few natively integrated External services, but connects well through Zapier. **What do you dislike about HighLevel?** After being frustrated with the lack of documentation, and being told, "You can make it do that." I realized what I was being guided toward the "Triggers" tab. This tab specifically is where the lack of documentation and truly good, but difficult to grab for an extended period of time. Having an involved account manager for the first few weeks would have been nice. I'd used Hubspot CRM and Agencybloc before, so I was familiar with how aCRM and automated messages campaigns SHOULD work, I was able to use triggers and tags to build it in to what ours is today. There are no notification of system **Recommendations to others considering HighLevel:** If you want to get in on the ground floor with a new company, these guys are it. They're the leader in this wave of this industry. If you don't have time for a learning curve, don't do it. If you want the freedom to make your CRM do whatever you want, get this. **What problems is HighLevel solving and how is that benefiting you?** The ability to automate text, email, FB Messenger, and call campaigns is Paramount. It has increased our rate of contact per lead returned to OVER 50%! ## HighLevel Discussions - [HighLevel feels full of glitches and bugs for me, how are you getting it stable?](https://www.g2.com/discussions/highlevel-feels-full-of-glitches-and-bugs-for-me-how-are-you-getting-it-stable) - 1 comment, 1 upvote - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote - [Is HighLevel a CRM?](https://www.g2.com/discussions/is-highlevel-a-crm) - 1 comment, 1 upvote - [View HighLevel pricing details and edition comparison](https://www.g2.com/products/highlevel/reviews?filters%5Bnps_score%5D%5B%5D=4&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+09%3A10%3A17+-0500&secure%5Bsession_id%5D=97f34c06-d5df-45eb-8f2d-b8b0143e36af&secure%5Btoken%5D=ad5dbf1501f8e33af7528259f47f203648a6891f1e6d10816dfada5dbdc5279f&format=llm_user) ## HighLevel Integrations - [Airtable](https://www.g2.com/products/airtable/reviews) - [BoldTrail](https://www.g2.com/products/boldtrail/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Cloudflare One (SASE)](https://www.g2.com/products/cloudflare-one-sase/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Follow Up Boss](https://www.g2.com/products/follow-up-boss/reviews) - [GitHub Models](https://www.g2.com/products/github-models/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google My Business](https://www.g2.com/products/google-my-business/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [Launchpad](https://www.g2.com/products/canonical-ltd-launchpad/reviews) - [Meta](https://www.g2.com/products/meta-ai-meta/reviews) - [Meta Audience Network](https://www.g2.com/products/meta-audience-network/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) - [Mobiz](https://www.g2.com/products/mobiz/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vercel](https://www.g2.com/products/vercel/reviews) - [WhatsApp API](https://www.g2.com/products/whatsapp-api/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) - [Wix](https://www.g2.com/products/wix/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## HighLevel Features **Sales Force Automation** - Contact & Account Management - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Conversion Rate Optimization - Multivariate Testing - Customizable Forms **Messenger** - Sequencing - AI - Video Chat - Customization Interface - Generative AI **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS - Link Shortening - SMS Messaging - Scheduled Messaging - Chat/Messaging - 2-Way Messaging **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Customer Support** - Case Management - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Email Tracking - Automated Alerts and Tasks - CRM Lead Integration - Third-Party Integrations - Real-Time Data - Social Marketing - Email Marketing - Multi-Channel Marketing - Conversion Tracking - ROI Tracking - Activity Tracking - Engagement Tracking - Campaign Segmentation - Search Marketing - SMS Marketing - Website Visitor Tracking **Consumer Intelligence** - Competitive Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Customizations** - Templates - Drag and Drop - HTML Input - Domain Name - Custom Domains - Customizable Forms - Customizable Branding - Customizable Templates **Channels** - Social Media Integration - Website - Text Message (SMS) - Voice Assistants - Other - Multi-Channel Marketing **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Analytics** - Trends - Performance Tracking - Email Tracking **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Reporting & Analytics** - Reporting - Dashboards **Campaign Management** - Event / Webinar Marketing - Calendaring - Campaign Management - Workflow Management - Template Management **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Media Management - Review Monitoring - Brand Management - Template Management - SEO Management - Response Management - Customer Experience Management - Negative Feedback Management - Keyword Tracking ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Growth** - Site Analytics - Marketing Tools - E-Commerce - Hosting - Online Booking Tools - Website Analytics **Customers** - Audience Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion - Customer Service Analytics - Reporting/Analytics **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Social** - Social Campaigns - Social Media Advertising - Drip Campaigns - Multi-Campaign **Access** - Software Pairing - Browser Extension - Individual Download **Content** - Email Integrations - Content Management - Permissions - WordPress Tool - Design Management - Website Management - eCommerce Management - SEO Management - Website Integration - Social Media Integration - Third-Party Integrations **SMS Platform** - Reporting - Marketing Automation - White Label - Text-to-Landline - Short Codes - API Integration - QR Codes **Support** - Customer Support **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Multi-Language **Additional Functionality** - Shopping Cart - Online Store Builder - Real Time Editing - Multi-Language - Landing Pages/Web Forms - CRM - API - Activity Tracking - Generative AI - Alerts/Notifications - Visitor Tracking - Survey Builder - Auto Update - Widgets - AI Copilot - SSL Security - Data Import/Export - Customizable Fields - Activity Dashboard - Media Library - WYSIWYG Editor **Additional Functionality** - Customizable Fields - API - Real-Time Notifications - Lead Nurturing - Human Handover - Lead Management - Product Recommendations - Customer Experience Management - SMS Messaging - Appointment Management - Chat/Messaging - Real-Time Monitoring - Lead Distribution - Campaign Segmentation - Data Import/Export - A/B Testing - Real-Time Data - Real-time Conversations - Customizable Branding - Lead Qualification - Template Management - Autoresponders - Contact Database - Customer Segmentation - One-to-One Messaging - Communication Management - Campaign Management - Activity Dashboard - Lead Capture - Appointment Scheduling - Reporting & Statistics - Event Triggered Actions - Chatbot - Group Messaging - AI Copilot - Customer Database - Multi-Channel Communication - Email Automation - Surveys & Feedback - CRM - Engagement Tracking **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - Behavior Analytics - Real-Time Analytics - Campaign Analytics - Website Analytics - Visual Analytics - Sales Analytics **In-House Management** - Employee Performance - Team Workflow **Generative AI** - AI Text Generation - Generative AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Campaign Planning - Multi-Language **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Performance and Reliability - Lead Generation - Content Management - Lead Management - List Management - Mobile Access **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning - CRM Integration - Third-Party Integrations - Social Media Integration **AI Automation - SMS Marketing** - AI SMS **Additional Functionality** - White Label - Hashtag Tracking - Review Sharing - Reporting/Analytics - Predictive Analytics - Customer Advocacy - Automated Responses - Multi-Channel Distribution - AI Copilot - Employee Advocacy - Widgets - Search/Filter - Scoring - API - Customizable Reports - Alerts/Notifications - Customizable Fields - Review Request - Engagement Tracking **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - Campaign Planning **AI Content Generation - SMS Marketing** - AI SMS **Additional Functionality** - Campaign Scheduling - Reputation Management - Polls/Voting - Compliance Management - Customer Segmentation - Landing Pages/Web Forms - AI Copilot - API - Text-to-Win - Mobile Coupons - Natural Language Processing - Customizable Templates - Drip Campaigns - Contact Management - Activity Tracking - Communication Management - Reporting/Analytics - Keyword Tracking - Multi-Campaign - Mass Texting - Interaction Tracking - Alerts/Notifications - Consent Management - Engagement Tracking - Open Rate Tracking - Generative AI - Automated Responses - Reporting & Statistics - Templates - Survey Builder - Contact Database - Real-Time Notifications - Customizable Fields - Reminders - Mobile Alerts - Automated Scheduling - Campaign Management - MMS - Event Triggered Actions - Mobile Keywords - Audience Targeting - Activity Dashboard - Template Management - Autoresponders - Survey/Poll Management **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Social Media Integration **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Social Promotion - Customizable Branding - Monitoring - CRM - Reporting & Statistics - Live Chat - Customer Journey Mapping - Generative AI - Mass Texting - Drag & Drop - Email Templates - Automated Scheduling - Campaign Scheduling - AI Copilot - Social Media Monitoring - Activity Dashboard - Lead Capture - Customizable Templates - Marketing Automation - Event Triggered Actions - Marketing Calendar - Customizable CTAs - Multi-Channel Communication - Data Import/Export - Lead Qualification **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top HighLevel Alternatives - 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