Highfive Reviews & Product Details

Highfive Overview

What is Highfive?

Highfive is a full stack conferencing company specifically built for businesses. We’ve developed a robust suite of audio conferencing, web conferencing and video conferencing solutions ideally suited for small- to medium-sized businesses. Always keeping things easy and simple, our modern approach eliminates complexity commonly associated with competing solutions. We provide modern, immersive meeting experiences that work around you, mirroring the way you typically like to work in engaging, face-to-face environments. We’ve ditched the antiquated host-based pricing model as well as the complex software and cludgy, costly hardware of the past while solving the conferencing challenges IT and workers face every day. We’ve created plans and pricing models for web conferencing and meeting room solutions that make sense and are affordable for any size business. WEB CONFERENCING PLANS FOR ANY SIZE BUSINESS Highfive’s web conferencing software is easy to use, delivering high-definition video and audio powered by Dolby Voice® to any device (laptop, desktop, tablet, and mobile). With just a single click, meetings always start on time. And since there are no software downloads, pin codes or dial-in numbers, you’re saving time and money. Enjoy the freedom to meet and collaborate with your teams on your terms. Choose from our three software plans, which include features that solve your most pressing collaboration needs. AFFORDABLE VIDEO CONFERENCING FOR YOUR MEETING ROOMS If you're wanting to extend video conferencing into your meeting rooms, we’ve bundled together our award-winning software with unmatched video and audio hardware. For a fraction of the cost of other meeting room solutions and taking less than 15 minutes to install, you can quickly turn on Highfive with brilliant HD video and crystal-clear audio from Dolby Voice® for a joyful meeting experience.

Highfive Details
Website
Languages Supported
English
Product Description

Highfive simplifies business collaboration with an all-in-one conferencing platform that builds connected cultures.

How do you position yourself against your competitors?

Businesses of all sizes get high-quality room collaboration and video conferencing with unparalleled ease-of-use and affordability. Sleek, lightweight video and audio hardware delivers a quality experience that enables rich communication and is elegantly controlled by intuitive cloud software on your personal devices. IT can finally eliminate the lengthy set up, complexity, cables, dongles and remote controls that make it impossible for people to get their best work done. For a fraction of the cost of traditional systems, you get a complete solution for every room, and remote meetings, that everyone will actually use.


Seller Details
Seller
Highfive Technologies
Company Website
Year Founded
2012
HQ Location
Redwood City, CA
Twitter
@HighfiveHQ
3,503 Twitter followers
LinkedIn® Page
www.linkedin.com
22 employees on LinkedIn®

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Highfive Reviews

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

When we purchased two of the Highfive units early on it seemed like a great option with a one-off outlay and a promise that this would be all it would cost us backed up by a lifetime guarantee. Review collected by and hosted on G2.com.

What do you dislike?

The system has become extremely unreliable, calls drop all the time. Highfive have moved over to a subscription based service and will no longer support our hardware despite the aforementioned "lifetime guarantee". It has essentially been a huge waste of money, and rather disappointing that they treat their early adopters with such disregard. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Perhaps look something a bit more open and cross-platform - a Logitech Group or Aver VC520 system that can be used with all the usual suspects; Skype, Hangouts, Bluejeans and the like. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

None at all - we're currently having to reinvest in new conferencing tech as the services they have provided us simply do not work. Review collected by and hosted on G2.com.

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ET
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The pure video to video is great as long as you use the Dolby Review collected by and hosted on G2.com.

What do you dislike?

No audio with screen share. Video lag with screen share. No audio only call control. Poor customer service. while they start their terms by saying they want you to be a happy customer, DO NOT expect any prorated refunds if you run into an issue after 30 days. NONE! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Management will not compromise on anything related to termination after 30 days Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We weren't. features not available Review collected by and hosted on G2.com.

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Open Discussions in Highfive
Senior Vice President, Sales
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Nothing good, the product literally has no upside beyond being cheaper than superior products Review collected by and hosted on G2.com.

What do you dislike?

everything. calls drop, audio is horrible. too many glitches to count. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

none - terrible product, had to cancel and go back to GoToMeeting Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

HighFive’s best attribute is that it is extremely easy to use. Review collected by and hosted on G2.com.

What do you dislike?

As a salesperson, call/video quality and connection are by far the most important attributes of a collaboration tool. HighFive fails me daily when clients can’t get in a meeting room or the call drops. Our sales meetings and company updates are conducted on HighFive and there are always major issues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trying to find an easy to use collaboration tool that integrates with our existing systems. To date I’ve only experienced issues with the platform that hurt my ability to connect with clients . Review collected by and hosted on G2.com.

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Upstream Process Development Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Highfive is very easy to use and technical support available. Mobile viewing available. Add in for chrome is also useful. The setup is clean and simple. Review collected by and hosted on G2.com.

What do you dislike?

Slow connection and terrible audio. Difficult to hear what people are saying on the other side. Technical support support is not always helpful. When connected to TV in conference room, the shared screen are always lagging, making it very difficult to present. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Improve audio quality otherwise, the surface is unuseable. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having 4 different locations, it makes meeting with people remotely possible. Also, it is easy to host a meeting and present to external vendors. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like that you can wirelessly share your device to the screen. Review collected by and hosted on G2.com.

What do you dislike?

I hate how hard it is to stream video while mirroring from your device to the screen. Practically impossible to show video in work meetings.

Also, WHY do they not have a screensaver default function? It's ruined all the TVs in our agency. We have something like "Share to screen" burned on all of our TVs. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you have to share video using Highfive, stay clear. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Reviewing work as a group in a meeting. Review collected by and hosted on G2.com.

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Director of Information Technology
Medical Devices
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

The interface, and the fantastic abilities of the sales team to demonstrate the product features. Together we moved conference calls between laptops, wall monitors, Iphone - simply amazing. No lag time seen, just awesome functionality. The sales guys get a "10". Review collected by and hosted on G2.com.

What do you dislike?

No question, it's the contract. Basically every new customer has no substantive idea what constitutes a contract breach by HighFive. Customers need this to have a legal basis to ask for their money back. HighFive want 12 months paid in advance. It's entirely possible that the customer must invest their valuable time trying to claw this money back if the customer doesn't like the service after day 31, or 32. None of this really matters if you are ok with just writing off the money from the get-go, and say "service levels be damned, I'm going to pay for this product for a year come what may". At $99 / month it's not really the money, it's the principle that "we are so good you will never ask for money back" - wrong. I would be giving up $99 x 12 = approx $1,200. At the higher levels of monthly cost I can only assume this same contract agreement exists. Now you're talking about $329 x 12. One would have attempt to claw back nearly $4,000 with this "get-out-jail-free" contract. Good luck trying to get that back from a very new firm, where you have no idea if they pick up the customer service phone consistently or not. Another item in their contract attempts to compare Highfive responsiveness and quality to "companies like us". Really? I can pick any firm I think is "just like you", and that satisfies my dissatisfaction argument and you'll refund me? C,mon, get real. Kudos to the legal team for having the *additional* bold confidence and bravery to provide a feedback email address to the legal team regarding your thoughts on their contract. I used it to share what I have entered here. No response after a couple of weeks, 6/15/17. There are worse contracts on the planet, and these guys are doing a great job trying to disrupt the conferencing market. It's the lawyers tails wagging the dog in tech companies where you everyone gets unhappy at some point. HighFive (like Vonage) should focus on: no contract (or very minimal), discounts for yearly payments, full pro-rated money back for any dissatisfaction whatsoever, provide a rapid pre-paid return for the hardware in the event of cancellation. Create a separate CC or invoice charge for the hardware, and write it off after 6 months of successful customer use - if you get that far. Even at the basic level there's no way HighFive is paying $600 for this unit - the amount of service paid for. I see there are plenty of people who have issues with Highfive video service, it's the nature of the technology given all of the moving bits - so provide an app that validates where the problem is or don't be in the business of selling video hardware and services. You just created a video service, now create an app that validates it! I say the same thing to every VOIP phone company that tried to sell me their services. After two dozen I found one that at least had the minimum debugging tech skills I liked - BEFORE I was a customer. Guess what, I haven't needed to validate their service from the customer end, because they already did. I view G2CROWD as the Consumer's Reports for IT services. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sales and Board of Directors Meetings Review collected by and hosted on G2.com.

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Multimedia Design & Project Manager
Information Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Joining a meeting seems to be pretty easy. I like the URL-based approach. Review collected by and hosted on G2.com.

What do you dislike?

Connection consistency is an issues pretty much all the time, no matter what device I'm on. Mobile, desktop, laptop, super-strong wifi or bad 3G connection - doesn't matter. Also expensive proprietary hardware is SILLY. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

There are better established, more complete offerings from players like Microsoft, Google and Citrix. Go with one of those instead. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Conference calling and remote meetings. Review collected by and hosted on G2.com.

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UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The only nice feature is the ability to control who is muted. Review collected by and hosted on G2.com.

What do you dislike?

It's almost impossible to use when video-calling into a team meeting. When doing so my CPU usage jumps from System-11%, User-7% to a ridiculous System-72%, User-25%. This makes it impossible for me to do anything but stare at the screen when on High5.

It's not worth the space it takes up in my apps on my computer. I would only recommend this to a user who wants to torture their worst enemies by crashing their computer while on a seemingly-friendly call. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Team meetings across locations. Review collected by and hosted on G2.com.

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